Samsung India Complaints & Reviews

My complaint reference number is [protected]. The problem was with my LED TV audio. A person from your company inspected the TV and said that it is speaker complaint. He also said that I will receive a call from the company. Till date nothing happened. Kindly do the needful. Regards Santhosh A. Koshy [protected]

I already had communication via email and phone 4 times to Samsung regarding replacing my broken Samsung S5 screen as per offer launched for Rs 990. I spoke with 4 representatives in regards to this issue and the funny part is all 4 had different thoughts and advises. The first 3 were at least on the same platform that there was no offer launched as such by Samsung and that I am being misled. I had sent all links available on the internet to show them proof of what’s in the market. The 3rd person even tried to deviate by telling that my current communication is in November and the previous one was in October. Then this interesting conversation with the 4th guys happened. So he called me up in a very professional way stating he is from Samsung support and that he is here to assist in all way possible. He admits that YES Samsung had launched an offer for Samsung Galaxy S5 users whose screen got broken. However this was valid only till Aug ’14. To which I had great disagreement and we spoke a lot and finally he asked me whether the shop keeper had explained me the offer. Yes – at the time of sale the shop keeper had mentioned the offer. He dialled his number and we are on conference now. The shop keeper says he had not explained any offer and that it was valid only on pre booking. That was hilarious!! And now both of them jointly on same point that it is valid on pre booking S5 phones only. My point is – so if that’s the case then Samsung was already aware that this series is going to be a flop!! Was it that way? 2 thoughts on this point, if it’s on pre booking S5 phone – it will not for sure have a valid till date because you really can’t foresee when someone’s phones screen is about to break till the time it’s made of low quality material. If it’s not on pre booking S5 phones – the offer launched as a onetime offer for S5 owners, here also you really cannot foresee when someone’s phones screen is about to break till the time it’s made of low quality material. He was arguing that there are no such offers of further high end S6 and Edge then how come on a lower end phone. He was ready to give in writing that the offer was valid till Aug ’14. For someone who is intellectual and running a business this would never be a right thought – since he foresee that his model will / have to be sold till new launch. But someone who is hired to work with customers will not have their thoughts worked well because they just have to play around the customer and save petty busks. Now on to the news on all web links available regarding this news about Samsung S5 screen replacement – this is what I have to say. If this was a pre booking offer, why the offer would be launched in June when phone was available in April. The offer was to sell off as much phones as possible and this is not the only offer launched for S5. S5 saw a huge drop in its price soon after its launch, they tried buy back offers with other galaxy models like S3, and for S5 customer they started free pick and drop facility for phone servicing – addition customer will be provided a phone for using in the mean while. Screen replacement is the next one in queue. When its mentioned screen replacement is available as one time and that too within warranty period – I fail to understand why no one who so ever have dealt with or gone through my communication is not aware of such deals from the same company. These guys who called me may not have studied the news in detail and that’s why they ended up making the same blunder statement again and again. Now if you guys say that Samsung did not launched such an offer – I have attached image available online and also have paper cutting from Hindu paper as an advertisement from Samsung mentioning the same offer. In short – screen replacement for Samsung S5 phone is available as one time for every owner whose phone is on warranty and that’s my point. I am still not clear on the point as to what is stopping you guys from mending my phone as per the offer launched. My rating for the phone is 5star and this being my 1st Samsung device. I had plans for gifting my wife next month with a Note 5, but such conversations are stopping my thoughts. Hope to receive a positive response to my concern and a swift get back as usual. I have included just one link below, dozens are available - just search by entering Galaxy s5 replacement offer.

Samsung 32 inch TV having Display issue which is under warranty until January 2016. Having issue with the brightness. The Brightness gets extremely dim intermittently. Upon approaching the company (Jaya Agencies, Attingal, Kerala, +[protected] from where the product was bought, claims Rs. 3500 as repair charges after coming for an inspection. Initially "Jaya Agencies" committed to come for an inspection for days long and kept delaying. After these cheaters have claimed for Rs. 3500 and providing misleading information saying the engineer is from samsung service center for replacing the parts, we had to log a support ticket directly with samsung service center. Now a ticket has been raised and we are awaiting service team to come and fix the issue. Be aware of imposters who make such false claims.

I m anand kanabar. I have fully automatic washing machine. I gave it to haarish electronics at veraval. dis. gir somnath. but thay did not give any answer and your service is tolely worthless. he told me 4500 expense. and I was agreed. pls resolve it as soon as possible. my contact number is [protected] thanks anand kanabar

Hello... I bought the Samsung TV costing 235000 The TV has been giving me problems since the day I bought it.. I changed the panel the first day it was a manufacturing defect, By now I have changed the panel two times and now it is the third time I m changing it. The TV has also voice recognition problem.. The TV is still under warranty during the complaints.. The full TV is defective and I would want the full replacement or money back refund. Their service is also bad as they are not giving any proper satisfying solution. I would want to get a full new replacement for the TV o my money refund..all the complaints I lodged was when the TV was still under warranty

I have a complaint dated 27/10/2015, to replace the panel, but your samsung service manager to offer a depreciation to me, this is totally ridiculous, this is not the way, company of law in india to stablish the product.i regret this offer. i want only to repair & replace the item, otherwise court of law. yey jammana kajriwal ka hai. service order no.[protected] lcd model no.la32d481g4lxl serial no.MQ2N3PBBA02639H.

Purchased on :- 22 aug. 2015 model : GT-193001 FCC ID :A3LGT193001N SNN : -193001GSMH IMEI : 352607/06/537414/8 IMEI : 352608/06/537414/6 S/N : RZ1G712F0Y Build number : KTU84P.I9300IDDUBOI1 after two days of purchase it restarts automatically even when not in use and SD card gets unmount unexpectedly, after one week I visited serice centre.they return mobile after 3 days and told me that they repaired the problem of auto restart but unexpected removal of SD card is not mobiles issue, my SD card is damaged even I was using that SD card in my old cell of nokia. But the cell didn't shows any change it was showing the same problem then again after 5 days i visited service centre and they told me that when i kept my mobile first time in service centre it didn't gets restart even once in 3 days.and told me to send my mobile to jaipur which is the last process they had..then after 5 days i visit service centre to collect my cell, i asked them that if the problem is not solved yet then ? then they changed mother board of the cell.but even then it is showing the same issue.as they told me i changed my SD card.and one of the person at service centre told me that i asked about your cell to high authority and finally he gave me the answer that it's your sim card's problem. it's the worst service for coustomer. the service centre is at keshavpura circle, Kota (raj.)

Hi, i live in a town of Gujarat.. a person here selling htc/samsung phone with scratched imei no. he is selling htc/samsung phone with no imei no. he go by the name abbu karim and run a small grain shop..he is selling from there. his address- abbu karim, lalpura mosque, mangrol guj- 362225 cont no.[protected], [protected]..plz do something i thing this are stolen phone

I have purchased a LED TV on 7.11.2015 from M/s VIVEK. It was informed that we will have an Engineer for Installation 9/11/2015, but till date 12/11/2015 nobody has turned up. Whenever we call the customer service they say it will be done today, but nothing had happened. WORST SERVICE by SAMSUNG. I would advise people buying TV not to buy SAMSUNG PRODUCT because of worst service. In chennai i was told that the service had been outsourced to TVS Electronics, and they also does not care for the customer. They keep giving lame excuses. I SINCERELY SUGGEST NOT TO BUY ANY SAMSUNG PRODUCT IN FUTURE.

Complaint no.[protected] Bill no. [protected] We bought galaxy note 5 on 16 Oct and it had a problem on spen. We already registered complaints via service centre as well as croma. For the past 2 weeks I m using my phone as it is in the service center we are highly dissatisfied and disappointed because of samsung service. No phone calls no follow up. Nothing. They don't bother about our issue. I understand samsung can't solve this issue. And I m telling to everybody as the galaxy note 5 is a failure model and not to buy. As it is a premium model and I spent 53k to buy but there is no value for the customer. and I decided this is the last phone from Samsung to our family as there is no cooperation from Samsung. They don't valuing the customer feedback as it gone repaired with 7 days from the date of purchase. Hope they don't solve my issue by replacing the phone I bought. I am surprised that they are interested in servicing the same phone. How it can be possible to do service within a week. Is it explains the quality and worth of the product. Kasiraman

I have purchased a Samsung Galaxy J2 4G mobile of IMEI Nos. 353508/07/243260/7 and 353509/07/243260/5 on just yesterday (11.11.2015) after opening a sealed package from my area local shop. After inserting SIMs (Vodafone & Airtel) I found signals of both the SIMs are frequently going off/drops and when I make any calls (when signals are available) at most of the times there is drop of signals. There is no such problem when I use the same SIMs in other mobiles. Please look into the matter and please replace the mobile by to-day at my residence. I will not accept any repaired or software reloaded mobile or run at your Service Centre for repair or software loading of the mobile. I am surprised Samsung has no Quality Control of their products. Please reply back per return.

My mobile handset display is not working and when I approached an authorized service center, they informed me that display is broken and it does not cover warranty. My grievance is that even though I used the handset with utmost care, the dispaly is not working. The mobile has not fallen from my hands and also there is no physical damage to it. As per the terms of the warranty, there was no misuse or mishandling from me and even then also, the Company is not ready to provide warranty for me.

So, as the last resort, I am going to approach Court to get the legal remedies.

Hi this side Rahul verma,
From delhi...This samsung company is the worst company ever I have seen in my life time...This company really don't provide an good service to a coustmer...Calling to a coustmer care since morning to 8 pm...They provide the service centers no. Nd the service centre one provides us some other no.Nd this no. Picks the call listen to the complaint nd says that we will call uh back after 5 mins...that's the bull ...no one calls us waited 2 hour...after waiting, we calls them back nd the no. Goes switch off...is this type of service uh r providing to us...The Sony and Panasonic companies are much much much much much better than uh...ur company is the worst company...never ever will buy the product from ur company in future...Nd I will also aware my relatives to not to buy the product is Samsung...

Dear Sir, I am herewith attaching the photos of my complaint that will give full details. Please initiate suitable action from your end, to resolve the issue. Regards, Abdul Naseer Mohammad Mobile No: [protected] email: abdulnaseer.[protected]@gmail.com

My phone note 3 is under warranty i purchased it on 31 august 2015 and now samsung not giving me service, my phone is over over heat after starting the phone if i startup my phone for half an hour then it will blast, and if my mobile harm me and my family then samsung and only samsung is responsible for that, i m himanshu from ghaziabad, contact no. [protected], refrence no- is [protected] and my mail id is [ prajapati.[protected]@gmail.com ]

Dear Concern,

I have bought Samsung Washing Machine on December'13, Its have some issue and now it is not working, we have booked complaint in Samsung Service Center, Complaint Number is "[protected]". From Service center they have informed us they don't have Proper Parts from Last 20 days.

So please look into this matter and solve my issue as early as possible.

My contact Number is [protected].
mail ID - ankit.[protected]@ujjivan.com

Thanks
Ankit Chauhan

I have a Samsung Refrigerator and I am facing some issue with its water dispenser. The refrigerator is not under warranty and I asked customer care to provide help. The resolution of complaint just required to change a nut time part and cost of the part is 130 Rs. But in total they asked for 700 Rs stating 570 Rs as visit charge. Date of incidence: 9th Nov, 2015 Request Reference No: [protected] I do not deny of the Visit Charges, but...

I have purchased my 8th samsung mobile (samsung galaxy edge) keeping the faith on the company (brand). as per the dealer it is in the promotion of one time replacement in case of any damage.

Now my mobile screen got broken and service centre persons are asking to pay for it
Imei:- [protected]
S/n :-r28g215nykl
Model no.:- sm-n915g
Ssn:- n915ggsmh
Fcc id:- a3lsmn915g
Purchased on 5th jul 2015

The back camera scratched and is within warranty. When I approached customercare & service centre, they refused to do under warranty under physical damage. I do not understand how they graded it as physical damage and charging 1700/- for this. I hope it is a malpractice &defame the company's name. The poor management of service centre at sec-7, dwarka, new delhi & behaviour is a quite embarrassing. Request clarify

Dear sir,
Sub:requestition for part replacement {DC32-00013A} worth about Rs310/-
Ref:complaint no:[protected]

my washing machine{ model WA75K5CEG/XIL } is not working due to defective sensor part.this part was replaced by your technician on 15 march 2015.but we have not used frequently due to water scarcity in chennai.we might have used the machine overall for 2 months only.now this machine is not working the sign 1e is shown in the display board.your technician said the same part referred above to be replaced again against cost.we are very surprised on the condition of your spare is not bearing more than 2 months working.{since we have used the machine overall 2 months only}
Sir even though our machine is a old one, we are maintaining very well and it was updated 3 years before by changeover of all parts and spent nearly Rs4000/- at that time.even now from 23/02/15 to 08/10/15 we have spent Rs1500/-
So i request you, kindly instruct your service people not to collect the cost for part number DC32-00013A.
since ours is a genuine problem, we request you to consider as a special case.

Thanking you
B.Durai raj
note:i think i'm sending this mail to a proper person if not please forward this letter to a compitant one for a immediate action
Res:no 72 vanniar 2nd street, choolaimedu, chennai 600094
cell no:[protected] LL:43550813, 24815858