Samsung India Complaints & Reviews

Air i would like to inform tha i have purchased MI10400mAh power bank with Samsung 2600mAh power bank. Which is not working properly. They are charging only 15% of any mobile phone. After receive product and checked i have been informed to the company on 03/10/2015 and i have submitted ticket regarding return of products. But in company site they don't give any response. Please resolve my problem. Reference number - [protected] Amount - 691 Order number .[protected]

This Balaji.S, Purchased a SAMSUNG GALAXY A5 mobile on 07.03.2015, and while using mobile started giving complaint like Hanging, Touch Problem, After a call disconnecting problem…. Etc. For these reason I have given mobile in the Samsung Authorized centre named M/S. HI – TECH SOLUTIONS, Pl.No: 1741, Svs Towers, 18th Main Road, Anna Nagar, West, Chennai – 600 101 and Land line no is[protected] &[protected]. My complaint a/c no. is [protected] and Work order no: [protected]. I gave first time to the above address: Just they flashed my mobile and gave No improvement found Second time I gave in the same place: They told hearing speaker has gone and they require 3 Days time for it. After replacement of speaker and sticker the same problem continues. Third time gave for the same reasons: They told mother board has gone and it has to be replaced. Even after changing it I tested for the result. No improvement at all. I think service center is not capable of doing or recognizing the defects. This has been highlighted to CEO's and Executives thro mail. No response what I mean no remedy. Service centre is telling its under observation and from CEO's office it will be resolved at the earliest. I am really fed up with Samsung delightful service. Now I started telling my friend circles and co staff and to all NOT TO GO FOR SAMSUNG products. Advertisement and approach will be very superb. But worthless products are being supplied with defects. I hope by seeing this you will take necessary steps for the replacement of my existing. My mobile has given on 01.10.2015 with service centre. Today is 12.10.2015; I do not know what is going on for 12 days. Whenever I call they will tell it's under observation, still how many days they require? Please you check and revert back. Mentally disturbed because of this and stress is increased. Very urgent and critical. Take necessary action at the earliest. I.e. I need a replacement. Thanks S.Balaji

I have purchsed a 32 inch led tv from samsung on june 2014 and it display stopped working within 1 and half years. Only sound is cominng. No display. I have lodged a complaint but till now no one have attended my complaint. The service center boy is unalble to understand my problem. Here is my ref no : [protected].

Hello, I wanted to notify samsung that as a repeat customer and Samsung positive word of mouth marketer pushing how much better I enjoy using Samsung products rather apple. I am extremely let down and had to explain to my girlfriend that comes from a family with apple products in every room of their home it seems to go Samsung that usually head phones come with the phone since I have had more than 3 Samsung phones, by the way leaving a apple phone in the trash. I just want to know is it the savings that the company had in mind. If so why have a plastic warning protector for the screen say (IT CAN WAIT DO TEXT AND DRIVE)... BUT did we think about talking and driving in many states is now illegal and could receive a ticket. It is a small thing I understand but with out the little things that a company does for a custom new or old it is easier to find a paying customer join the dark side. I just wanted to let Samsung be knowing on what just one customer thinks and deals with, so long for now I have to run to the store for head phones for the girlfriend and I. Happy wife, Happy life! Hope the little things return.

Hello Sir/Madam, I am writing this letter to complain about the problem which i am facing from last 1 months.Actually i bought my samsung mobile model number Samsung GT-E1200ZKYINS in July 2015. but i started getting problem of battery backup from sept 2015.then i visited samsung service center to this problem. they said battery liquid problem we con't claimed in warranty. problem was still same.i again complaint for that same problem. but this time they refused me to take any action for my phone problem. and asked me to pay of cost, to get it fixed. but if my phone is in warranty why should i pay for the problem. even after 2 months they told me that to some liquid in it. but i am sure if there is liquid in the phone it will definitely will not work not for a single minute. So i am seeking for your help on urgent basis. Thanks & Regards, RAVI KUMAR, Mobile no.[protected]. i am very dis-satisfied.

SAMSUNG Product is Not Worth of Your Money I am Ambaresan Ex-Service Man; I brought a LED TV on 14/12/2013 from my Indian Army Canteen. My product detail 32'' LED Serial No UA32FS100ARLX2. TV cost like this RS. 29989 (reduction tax from the Army canteen). 1. First Happened Our TV, first time LED display broken on[protected]. They change LED display on 17/03/2015. Fist, estimate of service like RS 16000. But they have to consider us for first happened. It was totally free. 2. Second happened. Our TV, second happened came on 06/06/2015. It was same like previous. They change LED display on 10/07/2015 Second time, service estimate like RS.14000. Again they consider us for totally free. But this time we has to face lots of problem from SAMSUNG service centre staff. They behave very rude and came for beat also. Those person detail given below:- SAMSUNG service centre Allapuzha, Kerala. Name of person : - Mohanan. 3. Third Happened. Our Third happened come on today 11/10/2015. With in 3month 1days the same happened came. Same like previous we hope, because LED display doesn't coming, but sound is coming we already reported on your customer service centre. Report register on 11/10/2015 Ref [protected]. I don't know what kind of product they sell. I believe something wrong they are doing on this kind product for make there business. Please People look this date above, each happened came on every three month • Fist on[protected] – Change display on 17/03/2015. • Second 06/06/2015 – Change display on 10/07/2015. • Third 11/10/2015 – I am waiting What I will need to do for this case? Please I choses very bad company, what about you people?

I am booked a samsung original power bank 9000 Mah, but delivery is placed broken faulty 10400mah not functioning and old product against order no 69881862, -delhivery courier no. [protected], Pl return back and deliver another powerbank against my order otherwise i knock the consumer forum court. Pl contact and reply me immediately.

Hi, I have purchased Samsung refrigerator in 09-Nov-2014. Model and serial number is: RT33HDRYESA/RL-REF-FF-Sno. 03374PAF901450. when I received this model, is has a big dent on door, so it was replaced on next day. now I seen a big crack in side it, for the same I logged a complaint on 12th Sep 2015, then first time Samsung's engineer visit 13th sep, his contact no. is: [protected] committed for replacement 2nd engineer came on 15 sep [protected] came for tapping which is declined by me because it is not permanent solution accepted by Samsung engineer then getting contact from head office mr surya contact: [protected] 28th sep got call for refund from [protected] when I purchased this unit I used a Samsung's corporate discount coupon of 25% on MRP. MRP was 38500/- and I paid after discount is: 30800/- Samsung peoples said that I'll get the amount which I actually paid to Samsung which is : 30800/- I said its loss of 7700/- for me 29th sep got call from [protected] he said surya will get back then they said that they can only refund the amount which I paid, because they are not finding the same unit with Samsung dealers. I said its ok either give me the same discount coupon or give me another unit which may be a bit higher, and apply the same discount on that, and I'll pay the rest amount. they said this is not possible. then I agreed to take my money back with a loss of 7700/-. but yesterday I have seen the same unit with same model number at one of Samsung's dealer at Shahdara. this is some disgusting. now I think that they don't want to give me the same unit because I used discount coupon which is given by Samsung company it self. you are requested to please look into it. I want my money with the same discount coupon again, or the money back with discounted amount so that I can purchase another unit without loss. I am staying on second floor, it is very difficult to take unit again n again on second floor My contact number is: [protected]

We bought a samsung LED on 8th feb 2015, after 10 days we realized the LED screen has 8 or 9 black dots which were easily traceable in white background. telling samsung about it is a waste as for the 3rd time just a panel replacement today on 11th october the same issue appeared. Nobody in samsung agreed to replace the complete LED, they just everytime we complaint sent a panel and repaired. This is how we become fool by paying 50000 and no concern is being addressed properly. in feb we registered complain, they replaced just the panel, again in april same issue appeared they replace the panel, this 3rd time replaced panel again has the same issue and company says no replacement or money back can be done. what can a customer do in such scenario, just regret. PLEASE IF YOU GUYS CAN HELP US WOULD BE GREAT. REGISTERED CURRENT COMPLAINT WITH SAMSUNG:[protected]

I am Sanjoy Bera. Can I know the winning prize amount 5cror Rs. from Samsung Company (UK)are dabitad on dated 6/10/2015 against my name. Please an information to my email I'd sanjoy.[protected]@gmail.com this is true or false Thanks full to you.

HI, I had a samsung mobile Galaxy E5, purchase on 03/04/2015. From last few days, i am facing outgoing voice problem in my mobile. I had deposited my mobile to your service center on 06/10/2015 against the complaint no. [protected]. The mobile have outgoing voice problem and because of the same, I am not able to use my mobile phone. The service center had told me to solve the problem in one and and told me to give the mobile on 07/10/2015, but today is 10/10/2015 and they told me that they will not able to open the cover of the mobile and giving several reason. Need the inter-vein of yours to solve my problem. Regards Amit Kumar Mob : [protected]

Sir I'm earnest in 10 days ago Samsung company from UK send to my mail ..they told you won 500000 GBP and send to your local bank account and they asked money for transfer fee they got from me 25000 but still didn't send any transfer money to bank account...this is wright or fraud...

This mobile I have ordered whacky. Com but mobile dispatched that mobile coming two days back...but mobile not well and low quality mobile. ..and not connected charger and head phone not connected and battery only 1 hours coming. ..Please replace the mobile

We may pls note, we had logged a call on 30th Sept 2015 . Call No is [protected]. This is just to keep you guys updated, the said call is still open & its not yet resolved just bcoz we feel either the said personnel are not capable enough OR there are goofs up made under the nose of samsung mgmt. Its almost a 2 weeks to touch, we are just made round robin with different version of statement being uttered either by your personnel from ground level to upper level including the third party vendor ( SAI ENTERPRISE )

I recently purchased the Samsung washing machine WM-WD80J6410AS/TL BEARING NO. ODXK5ADG600182 ON 12/07/2015 FROM SAMSUNG SMART PLAZA OF TUMKUR, Invoice no.R1500718.it develops leakage from the front some times and in spite of my repeated calling the service center does not care and even their customer care number asks for the service charge for visiting and rectifying the problem. S. PRAKASH, ADVOCATE AND TAX CONSULTANT, SREE MATHA NEXT TO GSS BHAVANA, TUMKUR-572102

I purchased one LED TV from Ebay brand new samsung LED TV 50".When I check it is dead.I have made several complaints about the condition of the TV.but no positive response from Ebay.I made a complained to Ebay for refund.They were keep on saying some one will call and resolve the problem.When contacted seller they have send mail call some local technician and check they will charge you Rs 2000.having invested rs 38000 these are the responses I have received.
my Paisa pay ID is [protected]
claim Id 1274377
Item no[protected]
after the seller response i called the technician and open.It is surprising to note that the board has been already removed by some one before delivery and could see the signature.To replace the board they are asking Rs 5000 plus.

Poor quality of service rendered by your services team, never have I had such horrible treatment! Here are the facts: I registered a complaint (Number: [protected]) with the customer care team on Sunday (Oct 4 2015) regarding low cooling of my fridge. 1. Upon registration, a service engineer (Mr Rehman) visited my home and asked me to keep my fridge switched off for 8 - 10 hours and he would visit the next day around noon. 2. Eventually he landed up at 5pm on the 5th to check and concluded that there was an issue with the gas, which was found to be low. He mentioned that another team does the gas work and since it was late (?? his fault he didn't come in the morning as promised ??), they will come on the 6th at noon. On the 6th, at noon, it was already 3 days without a fridge, and you can imagine my plight, wherein items worth thousands of Rupees were spoilt! 3. On the 6th at 4pm (again no surprise the guy was late) Mr Rizwan come to my house and looked at the fridge for 10 minutes and immediately concluded that some part (sub-condenser) had gotten spoilt. He said that they do not have it in stock and will take upto 2 days to get the same. 4. On the 6th night I received a message which said "your query has been resolved and trust you are satisfied". I was shocked at this as my query was no where near getting resolved! Immediately upon waking up I called the service centre and enquired, upon which I was told that this could be an issue and the service request has been reinstated. Since then, every day I have been calling the service center to enquire about the update and been told that a Senior Engineer will call me and they are resolving my issue (standard call center language) 5. Today evening (9th October), it has been 5 days of not having the fridge, I was called by the senior engineer (Mr Junaid) and told that the part hasn't arrived. After much enquiry and back & forth, he revealed to me that the request for the new part was raised only yesterday (8th Oct), which came as a rude shock to me! I asked him why it was not raised on the 6th? ... No response... he conveniently said you were supposed to raise a new request yourself (as if I could reach into your servers and do that???). I reminded him that I have been speaking to the folks at the call center every day and they said that the complaint was LIVE and pending. And I asked him, in this case why he was waiting for me to register a new complaint? ... No response... The only thing Mr Junaid mentioned is that the part is not available yet, and he will deliver it as and when he gets it I thought the Samsung brand stood for something! I have been extremely disappointed! I have been living in this weather with no fridge for over 5 days, and there is no respite! I hope future customers of SAMSUNG are wiser than I was!

I have buy a samsung powerbank when i have take this and open the box the product is properly damage. after that i call the delivery boy he is also don't respond my call now you say you will take or exchange this damage product or i will go for Complaint to other place

My power bank not charge properly and this power bank also not supply from data cable to my mobile phone...in this power bank i found manufacture defect...and i m receive this yesterday...so pls tell me what i do...and reply ASAP...

Sir, I have problem araised from few days in Samsung monitor. at beginning i didnot recognize this problem. At the beginning stage this problem is very small like needle point black spot. Day by day this problem is increasing i am attaching the images of monitor problem please solve this problem and replace the monitor. I am very thankful to samsung service centre. problem date :[protected] R.K. Computers, Vijayawada Samsung LED Monitor 19 Inches SD300 Model No. S19D300NY Model Code : LS19D300NY/UE Type No. LS19D300