Samsung India Complaints & Reviews

I bought a Samsung Galaxy S6 with serial# RZ8G7086WAW on[protected] from Vijay electronics, Old# 142, New# 39, Alagiri Street, Tambaram-Velachery Main Road, Santhosapuram, Chennai -73. When I bought this I did notice some grains on the screen but it was 8:30 PM so, I didn''t get much time to dig it. Since it was a gift to my brother, I didn''t open the phone and notice the display issue. I gave this to my brother and he notice the display issue right after he turn the phone on. We took it to Samsung showroom in Salem(Reliance Market) on 22th of September-2015, they said the display has a problem and take it to store and get it replaced. I called William the sales rep on 23rd of September in Vijay electronics at [protected], he said bring the phone to the shop and let me check. I went to the shop on 28th of September-2015, they had a look and said go to the service center, they will fix the problem. I said the phone is not even a month old and it has a problem from day one and which basis you are asking me to take it to service center. He said, "Once the product is sold the relationship between us is over and who will pay if I replace the phone". I asked for the same in written, he refused to do that insist me to go to service center. I have taken it to service center on[protected] and the bill number is [protected] with defect description “Line in display(Right top corner) and sometimes Grains on display though the grains were there always. They replace the display but issue was not fixed fully, I taken it back on 17th of Oct-2015 Morning, first they refused to give ticket number and directly underwent pressing the display but it came out in 2 hours again. I went to service center at 5PM on the same day and got the ticket number [protected] and still it is in service center. Please find the attacked purchase receipt, service center Acknowledgement of service request. Now I don’t have trust on this device., please refund the money back.

I purchased a TV 32" on 8/8/2012 at a cost about Rs.36000.00. Now it is showing total color change and doubling the image, flickering etc. I have shown to authorized repair agency and they have informed me that the display panel to be changed which costs Rs.15000.00. But new Samsung 40"LED TVs are available at a cost of Rs.26000.00. Hence the repairing of this TV at the rate shown above is not economical for me.
Will you able to do anything on this issue?
A quick reply regarding this will be highly appreciated.

I had purchased Samsung Galaxy Alpha SM-G850Y mobile on 9th Nov 2014 from Samsung Smart Plaza At Anna Nagar 2nd Avenue. My mobile phone frequently hanging while doing multi task like call conference, contact checking, sliding the top bar . I have contacted Samsung Authorized service center in Chennai Anna Nagar (HI TECH Solutions). They have tried following options but the problem could not be rectified even after 3 attempts - OS installation - LCD checking and OS re installation - Mother board replacement Service Request Date: 10-oct-2015 bill no: [protected] I had visited 4 times to Samsung service center but could not get resolution I am not able to use my smart phone for my professional use. I am highly disappointed and wanting replacement (new) mobile phone immediately. My contacts Mobile: +91- [protected] alternate no.[protected] Email: [protected]@yahoo.com

BAWARE & AVOID SAMSUNG LED TVs Hi - I bought a Samsung 40" full HD LED TV (Model: UA40F5500AR | Type: UA40F5500) in Jan-2014. In just 21st month of its operation - I am facing an issue where only Audio is coming from the TV and there is NO video. I connected with Samsung Support (SR# [protected]) - the technician visited next day, spent 5 min. Another technician visited day after and said LED Panel needs a replacement (Without checking any other components) and the cost will be 25, 000. My experience with Samsung raises following issues & questions: 1. What I am wondering for the Technicians second visit is: was there a hurry to declare that entire LED panel is gone? That can possibly be the problem but the amount of time spent on diagnosing the problem is grossly dissatisfactory. ○ What if main board has an issue? Or Invertor? or TCON board? Or anything else? ○ Why there is a RUSH to declare that the most costly component is the only issue. (By the way there are good number of references on the net where LED panel was declared faulty and later on something else turned out to be an issue) 2. Since customer care did not help - I wrote to their Executive Team for an answer. ○ There was NO response 3. Since Executive Team did not help - I wrote to Samsung India CEOs Office. I got 4 calls from CEOs office. All of them focussed on minting more money & NOT AT ALL understanding the concern: ○ First call: I explained the situation & I got the same reply as any regular call center. What's the point of raising concern to CEO then??? ○ Second call: Just a follow up call to see if I'll replace the panel (Or I'll spend the money !!) ○ Third call: Just a follow up call to see if I'll replace the panel (Or I'll spend the money !!) ○ Fourth call: Just a follow up call to see if I'll replace the panel (Or I'll spend the money !!) 4. I thought may be it's a rare event & my bad luck. However a simple online search reveals that - almost in every country Samsung TV customers are suffering from the same/similar issue with LED panels where it just stops working immediately or some time after warranty period is over. This is across the product lines. 5. In US there is a Class Action Lawsuit in this regard against Samsung which they lost & had to settle. 6. If we go by Samsung TV customer's bad experience in past 4 years or so - it only concludes that inferior quality product is being sold to the masses and the service for TV products is horrible This incident is shattered "myth" about Samsung product quality.

Hi I am Vishwas from Banagalore, I have purchased S6 handset on 21st June 2015 from Sangeetha mobiles, Marathalli Banaglore . At that time there was a offer from Samsung saying "BLUE FEST" in which phone's physical warranty and liquid warranty has to be covered for one year which inturn tied with Apps Daily. After I purchased the phone immediately the Samsung promoter who was there in the store had downloaded apps daily app and installed and said the registration has been done and insurance is covered for one year. Now on14th Oct 2015 when I was talking over phone somebody pushed me in crowd and mobile fell down and two wheeler went on it and mobile screen and centre body got damaged. Now for claiming my insurance when I checked with Apps daily team they said this handset is not registered itself for insurance only you have downloaded the application, when I checked with Sangeetha mobile store Manager(Syed) he said its covered from Samsung so I should contact Samsung regional Manager(Rudresh), I had discussed trhe situation with Rudresh but he is telling registration not done so its not coming under claiming . On that day Samsung promoter only said registration is done now these people blaming on others and their hands saying nothing can be done and charging 15k for screen and center body replacement. Because of Samsung promoter had not registered my mobile properly on the day purchased this is the issue. So request you to either screen and centre body get it replace or new handset or refund my money . I have paid 42k for mobile and since there was offer from SAMSUNG for physical damage and liquid damage Sangeetha store people denied to take extra insurance from Sangeetha. Vishwas JB [protected]

ProblemTitle Same problem presisting after repairs
Complaint/QueryDetails This complaint is against SAMSUNG.My double door invertor refrigerator(just 14 months old) which stopped cooling and a complaint was registered on 6 Oct 15.The technicians visited the next day and without proper inspection they suggested that either the compressor or the PCB was faulty. Next they showed up only on 12 Oct and changed the compressor and charged me for service and gas filling.The fridge was still not working the next day.In the meantime I kept giving calls to their call centre on a daily basis and also wrote to them to send me more experienced technicians. In the mean time the service centre asked me to get my fridge to their service centre in the city (many km away) at own expense.I did not agree to it because I was not happy with the technicians who had come here as they did had not even inspect the machine properly. The company call centres told me that the company would bear the cost for taking it to the service centres then they told me that they would bear 50% cost and some time they will bear no cost. They till date have not sent a senior technician and I was not willing to take my fridge to the service centre as it had not been even attended to properly at my home.The company is in touch with me but it''s 21 Oct today and my fridge is still unserviceable. This is not expected from a company like Samsung which can not give after sales service to costly refrigerators. It''s so difficult for me. My problem should be resolved soon.

I had purchased a Samsung refrigerator a year back, however I was taken aback when during one service call on cracks appearing in the liner cabinet, the service centre denied to attend the complaint stating that the Serial number in the referigerator did not match that in the Invoice, I went back to the dealer and discussed the issue, their advice was even more shocking they gave me a manual Invoice and asked me to write down the details myself, however finding no way out I decided to write to Samsung believing that I would get a satisfactory response based on the manual Invoice given to me a year later, however five visits by different technicians and several snaps of the crack later, I am told that the solution lies in fixing a liner protector. It felt like a Doctor telling a patient to cover his sore such that it stays away from his line of vision. The defect would not be seen but wouldn't the cracks widen inside whenever we place the vegetable tray loaded. This is my final attempt at seeking redressal and hence I knock at your door pleading to compensate me for the mental harrasment and also to replace the refrigerator at the earliest, because I still believe that the product delivered at my place aws picked up from the seconds store or else why would the serial number mismatch.

Dear Concern, This is bring into your kind notice that, I gave my Samsung mobile for minor services on dated 12/10/2015 at Samsung Service Center – [protected] ( Advance Computer Service Center ) for the poor network connectivity, means network was being discontinue for a while and comes again later. On same day evening on 12/10/2015, I received a massage that my mobile got serviced and is ready for the delivery. Unfortunately I did not reach service station on same day due to my busy schedule, next day I received a call from foresaid service center that, my mobile does not getting any network connection because of malfunction in its mother board which need to replace to get it repair . After getting this feedback from Services center, it’s really strange for me a night before my mobile was ready for delivery after resolving a problem and very next day I am getting a feedback that my mother board got problem I feel like betrayed by Samsung Services center, I believed this mother board problem has been created by Service team due to their poor working on my mobile . Since problem is created by service center hence they should liable for the repair cost and not me . Such type of services is not expected from a renowned company like Samsung on which I have complete faith and trust from last 4yrs . Request you kindly look into the matter and resolve the issue at the earliest or I will go to the legal. Regards Chandrashekhar M Mandade [protected]

Hi I purchased 32 inch samsung led tv in june 2015 and within 3 months there were lot of issues which came up in the tv. We complained around 14th sep and the person who visited (on 16th Sep) told us to whatsapp the video of issue to his boss Mr Rajesh Dubey who is owner of samsung service center in our locality. We did that immediatly and after that the same person came and behaved very rudely with my family and went back without fixing the tv and even the service centre closed the complain without checking with us. and after more than one month nothing has been done to fix the tv. I have lost my earlier complain number but have again raised a new complain on 16th October Complain # [protected] ref #[protected] which also has not been acted on. I called Mr Rajesh Dubey he didnt answer my calls. The service center people are automatically closing my complains without fixing the tv. I also mailed samsung complaining about the same and then got a call from call center saying that someone will visit but nothing happened after that. Already around 2 months have passed with no action from samsung side.

I have called several time to get the issue taken care of. A service man even was sent out to look at the ice maker. The issue is that when I put the icemaker on cube chips come out most of the time. The answer I got was that is the way it was made. It takes forever for me to get a full glass, even 1/2 of ice and as the ice is dispensing it is shooting out on to my floor. I called within the warranty time and was told that I would just have to deal with it because it was built that way. Sorry for a company to sell a bad product and then tell the consumer to just deal with it 1600.00 dollars later. I will NEVER again buy another Samsung product. I have tried to email them and the model I have is not even on their product list to choose from. What does that tell you. What else can I do. I am so disappointed

I have ordered(S[protected] combo 2 Micro SD card samsung 32 GB with two memory reader, and i received, but when i create any folder and paste any file in memory card, after some time it automatically disappear, and some time it shows "this is RAW plese change format", when i format it shows . i am very frustrate with this behavior... please help or refund my money...and i also try whaaky customer care number but no one receive my call please help...and write the proper solution

जब से मैंने अपना फ़ोन lollipop पर update किया है यह सही काम नहीं कर रहा है। इस फ़ोन ने मेरा भरोसा सैमसंग से उठा दिया है।मैंने हर बार samsung मोबाइल ही खरीदा है। और काफी समय से और भी samsung product यूज़ करता आ रहा हूँ। पर S4 ने मुझे सबसे ज्यादा निराश किया है। LOLLIPOP पर यह फ़ोन बहुत बुरी तरह चल रहा है। PLZ कुछ updates या कोई अन्य बदलाव से इसे ठीक करें। ताकि ये भरोसा बना रहे और हम आगे भी samsung का इस्तेमाल करने में कोई दिक्कत ना आये।

I have purchased a double door refrigerator on 23 sep 2015 at galexy show room at vizag, model no. rt27hajsalxtl2014 which is a defective one during manufacturing . i am most dissatisfied being a consumer against the complaint registered through online ref.no.[protected] & [protected]. i therefore request you to replace it with good conditioned refrigerator for which at i will grateful to you. purchased in the name of Sri. vvd.praveen kumar, hIghtech avenue, sujatha nagar bus stop, sujathanagar, visakhapatnam Ph No. [protected]

The mobile phone {Samsung Galaxy A8 32 GB} was purchased on 20.09.2015 (Sunday) from M/s. Moorya Enterprises Mira Road (East). And I have been facing problems like frequent call drops, device freezes and crashes frequently, the recipient or caller cant hear the voice coming from my phone, screen flickering & blank display. Since my sim was cut using Micro sim cutter I had also replaced my sim with a nano sim but all these problem continued. The device was purchased from M/s. Moorya Enterprises & the Invoice details are as follows: In. No.: 04804/1516 Dated: 20.09.15 Amount: Rs. 32, 999.00 The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you breach in the contract I am entitled to have the phone replaced/refunded since this purchase of Samsung A8 was my first purchase and I have burnt my hands literally. I would request you since the phone is under warranty I want you to replace the instrument/refund. I also require you to confirm whether you will arrange for my phone to be collected or you will reimburse me for the cost of returning it. Looking forward to hear from you. Yours faithfully, Archita +[protected]

Hello My name is Shaikh zakir. Please help me for replacement of my Samsung mobile touch plate. I already visited Samsung center so many times in nalasopra west Samsung showroom and also registered complaint against Samsung staff in ceo authority but still i facing issue in my device typing so please help me... Thx Zakir Mob [protected]

I had purchased this product last month and from the 1st day it is causing the same problem & i have complaint about this from the very first day when the demo and installation was done. The person one after the other comes for inspection and yet nothing happens, i am fully fed up from calling customer care who suggest me useless ways which is quiet irritating. I want my product to be replace as soon as possible because i haven't payed for the defective product. if still no action is taken then i had to go to consumer forum for the complaint purpose. BILL NO.- 69R1500955 BILL DATE- 16/09/2015 CONTACT NO.[protected]

Dear Sir, I have purchased an SAMSUNG LED TV in Jaipur vide following details Model No-UA32F5100ARMXL Date of Purchase-12.04.2014 It’s only one and half year back that i have made this purchase. Now suddenly there is no display in the Television. Although the sounds and the channels can be changed. I have celled upon the customer care wherein the visiting service engineer has told me that I have to pay a charge for Rs. 18000/- in order to overcome this problem. How it is possible that a purchase made so recently can't be solved on FOC basis since the problem seems to be a manufacturing defect. Also I have paid RS 684 against the visiting charge of the service engineer. Every other electronic product in my home is of Samsung & after facing this kind of problem wherein I have to pay for resolving the issues that too against the manufacturing defect, I don't know whether loyalty for a brand has some meaning or not. My last request is to send a service engineer once again to my home & get the issue solved ASAP on FOC . Pls confirm your action on highest priority and revert on my mail.. Ref ID-[protected]

Dear Sir, We have purchased a 410 l Premium Segment Fridge which is under warranty. After 6 months we noticed that there is water leakage in the Fridge Section . We lodged a complaint with the Service Center. They visited and advised that the cooling is ok not ready to acknowledge the Water leakage. After that none of the calls we opened were dealt with. They simply closed the calls. We raised this to higher authorities in Noida, they assured us that this will be dealt with. Same thing happened with them also. All the time they are just saying cooling is ok and not saying about the water leakage, They have done all the work with our new fridge, purging with Nitrogen, refilling the gas.. Still not able to resolve the issue. Now they have stop responding to our calls. Please help.

Reference Complaint# [protected], this is the third complaint no registered with Samsung, I am still waiting for a closure on my complaint Samsung complaint team is very unprofessional in handling the issue and resolving it. This shows that consumers are getting cheated by these big brand names. Request you to please take action against the complaint. .

I went to the mobile shop (had no name on it.just few posters of network providers.but the shop is easily identifiable since its located near kannanchery p.o kallai. right handside of road when travelling towards beypore) on 18.10.2015 to cut my idea sim to microsim and buy an adapter for the same.i was asked to pay rupees 50 after he cut the sim and the adapter of NOOSY (costs Rs.20 in other shops) was said to be of 90.I asked many times.but they didn't hear me and raised voice.I was afraid so quietly paid 50.I went to another mobile shop opposite to kallai railwaystation and bought the same adapter for 20 rupees.