Samsung India Complaints & Reviews

I dilip sivan complaining about the procedures of muvattupuzha service center.They asked me to give 100 rupees charge for repairing or if it is not repaired.They told me cant update software at other shops because it may happen death while updating at the above service center.plz take necessary actions.

SIR, On 26.07.2015 I bought a samsung galaxy s6 edge from you. i discovered that the phone has a big problem that is it heats like a burner i am afraid of not blasting it as many cases came out. As per consumer act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. i can complain it further . As you are in breach of contract i am entitled to have the phone relaced or refunded and i would request that you confirm that you will do this within the next 14 days. I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it. I look forward to hearing from you your's faithfully SUBHAM BONDIA MARWARI PARA, JHARSUGUDA, ODISHA 768201 mob no. [protected]

Hi samsung team


I have bought samsung side by side refrigerator from croma store faridabad on 23rd sept.since we have gone out of station, demo for the product happen on 28th sept.Demo person told that model is defective it needs to be replaced.

Then we went to croma store faridabad and they told us that now another senior technician from samsung will visit your home and once he will conformed then we...

I called about my device being unrepaired and sent back to after 10 days. The associate and their supervisor was unable to solve my issue. I asked for the supervisor's manager. They putted me on hold but then hung up on me. It was ridiculous. I will never buy Samsung product again. My S6 screen start peeling off after I got the phone for 2 months. Its a product defect and they will not send me a new phone while my phone is being repaired. Its such crappy service.

Dear Sir I Purchased a mobile G920 black S6 on 15 April 2015 at Fancy stationer Hissar Haryana.Your dealer commited that I will get Rs. 6500 cash back and 2500 payback points. I had talked to customer care and they ask me to send the copy of bill and screen shot for payback. Dealer has also talked to customer care in this matter and dealer has also sent the follow up mail to customer care. I am sending you the both at attachment. I am the customer of Samsung since 5 years and this the first time I am facing the problem with such a reputed and big brand Samsung. I am writing this mail to you with the hope of resolution of the problem fast as this is pending since April 2015. Thanks & Regards Ravinder Kumar [protected]

Have attached the detailed mail bellow for your reference, please do take action i do receive calls from this organisation number is: of delhi( true caller say name- bablu)=[protected]


British samsung award 2015

Samsung house, 1000 hills wood drive,

Chertsey, surrey, kt16 0ps

Ref: sam.625/11.16.003/2015-05

[protected]

Arrival information


Dear winner: saiprasad .P. Kedare


We are happy to inform you that, your certified winning parcel containing a demand draft of (4, 90, 00, 000.00 inr), a prize winning certificate and some other documents has been registered with this department which is to be delivered to your residence as instructed by (Samsung national lottery board of directors). We are pleased to inform you that you have been officially cleared for payment by the verification department at the headquarters. Samsung company! Your consignment approve code is (Samsung/ref/hwz56/ch/147/ld0). The samsung company uk delivery agent, (Diplomat mrs. Grege jean) will be arriving your country india, you are to provide her a scan copy of your id proof (Id card/ passport / voters card or driving license or any of your valid id proof) to enable her identify you before he will deliver your winning prize to you on wednesday the 30th of september 2015, at indira gandhi international airport new delhi time 10:00 am


Information about british samsung award


The british samsung global mobile award is an independent lotto organization that has been financially assisting people with its intention to change people’s life since 1993, many people have benefited from it over the years. All participant were selected randomly through a computer ballot system of different mobile number over 100, 000 unions and corporate bodies that are listed online all over the world and your mobile number happens to be among the lucky mobile number selected by our lottery machine system from over 1 million mobile numbers that was used for the contest, this is how you won the lottery prize, it was your mobile number that won this prize for you without you applying for it.


The delivery of your won prize is currently on the way as it is passing through the british security screening. We realize recently that such procedures have been adopted on your consignment leaving uk for asia. Due to the urgency needed in this delivery we are informing you that (Diplomat mrs. Grege jean), special chief delivery officer highly respected here in united kingdom with her id proof attached to this mail, will be leaving uk today for india to make the delivery of your winning demand draft (Parcel) through british airways and will be arriving india tomorrow morning. See below flight schedule.


Parcel content

1.) 4, 90, 00, 000.00 inr demand draft written in your honor

2.) samsung galaxy s6

3.) certificate of winning / fund release order.

4.) insurance certificate / clearance certificate issued from u.N.O

5.) letter of guarantee

Colour of parcel:[protected][protected] brown


Departure time: tuesday 29th september 2015- 10:45:00 pm (U.K time).


Arrival time: wednesday 30th september 2015- 10:00:00 am (India time).


Your winning amount 4, 90, 00, 000.00 inr has been released by the commission as a bank draft. The bank draft will be coming to india in a parcel which also contains an original copy of your winning certificate and your insurance certificate and some other vital document which you must sign in order to make your winning prize totally legal over there in your country.


Let it be known to you that all taxes has been paid by samsung global company uk, therefore, you will only be required to pay local custom duty custom notarization clearance fee of 25, 000.00 inr to india custom duty fee in clearing of your consignment from the custom duties in your country india.


You have to confirm your readiness to make the payment of 25, 000.00 inr for the custom charges by filling the attached custom release order form which was sent to us by the india custom authority and also the form below and send a scan copy of your id proof (Id card/ passport / voters card or driving license or any of your valid id to our diplomat email: [protected]@outlook.com


Receiver's name:
Receiver's address:
Telephone number:
Country:
State:
A scan copy of your photo id proof:


Our delivery officer diplomat mrs grege jean will contact you, hence every information about you (Phone number and contact address) as you submitted to the company are with her. Always have in mind that she is coming to your residence for the sole purpose of this delivery, kindly co-operate with her. After clearance, your parcel will be delivered to your given address with the enclosed bank draft, the diplomat will assist you to cash out the demand draft in any local bank where your account is been operated, register's and deposit into your own given personal bank account. You are to contact our senior delivery officer via email id: [protected]@outlook.com and provide her with any of your identity proof


Be informed that your prize delivery parcel is protected by a (Federal deposit corporation cover insurance policy(Fdic), which makes it impossible that no deduction is allow or any amount from your winning funds before remitting it to your personal account. This is in accordance with section 13(1) (N) of the uk lottery gambling act as adopted in 1993 and amended on 1996 by the constitutional assembly directors of court bank of england.


As always, it is our full intent to provide you with dependable and quality service, and in keeping with this goal, we appreciate your understanding in waiting. If we may be of further assistance, please call upon us at any time.


Congratulations once again.


Yours faithfully

Dr. Williams ferdinand
Chief executive officer (Ceo)
Samsung company uk board

Tel: [protected]

Warning!!!

Please be warned: you are advised to keep your winning information confidential from public we do not allow beneficiary to send their friends or relatives to pickup their parcels on their behalf due to security reasons.

================================================================================...⇄

I bought a new samsung J2 phone. From the Day1 there are network issues. I complained to Samsung Service center they told to change the SIM. I changed the SIM and provider 2 times same problem exist. The resposed from service center is not good. Now I asked them to replace/Refund the phone they are not ready to do that.Instead they are tyring to tell some thing and convenience me. Please do the need ful in Replacing/Refunding the money. when all other low caost mobile phone are working with same SIM and service provider, why Samsung phone is not working. I lost the trust in Samsung.

I requested at samsung customer care at[protected] for ac indoor unit dismantle, service and reinstallation, and received the call from service engineer, he told me rs1150 will be the charge, I said ok and engineer visited and dismantled the indoor unit and service and reinstallation was left as some renovations at that wall was goin on, he charged complete amount(rs 1140), and said balance work will be done whenever I will call, I asked whom to call and i[censored] don't come as ur charging the whole amount now, he said u have the bill receipt, now when I am calling Samsung customer care nobody is coming for installation, I called them atleast 5-6 times in 7 days, horrible horrible service from Samsung, and their executives are so rude, I have so many Samsung appliances, but will never buy again and would never suggest anyone to buy it.

My Samsung refrigerator, which was purchased one year back stopped working from 28th of sept, 15. the model number is RS-21HSTPN. I lodged the complaint on the same day thru toll free number and they gave me reference number [protected]. After two days of rigorous followup, some technician came on Wednesday, i.e 30th of sept but was not able to rectify the problem. he told that some one will come next day to fix the problem but till today, i.e. 4th of October, 15, no one has come to rectify the freeze. I was having lots of medicine and food materials which got degenerated due to callousness of the service centre people. I am not sure, when my refrigerator will be repaired. Pls help

They r nt excepting that there is no wash quality. Stains r as it is.powder remains in cloth. Shining is not there.dirt remains as it is.rinse is not done properly. As if the clothes r nt wash properly. It stinks. .I m very disappointed. N dissatisfied. .no reply from service centre.very rude n lier staff.telling lies every now n then...help me out..I have purchased 33000:rs washing machine. ...reply...???who is responsible for this. Now money is n there pocket so no reply. ..do something I want solution. Sweta dalvi [protected] Ahmedabad

Dear Sir/Madam, I Nikhil Neema, a Samsung Mobile Phone Customer. I had Purchased SamSung Mobile Phone Galaxy Grand 4G Prime on 31st August'15 @ INR 11, 900 and Since Then I am Facing Issue with The phone. It very often shows "Emergency Calls Only" even when Network is Full. First I thought there was issue in network and Sim Card, Then I changed Sim Card first, problem still persisted then I took this matter with my network service provider. Network Service Provider has convinced me that it was neither an issue of SIM Card neither an issue of Network. I had first made several visits to Nearest Customer Service Centre nearby. It’s very annoying and disappointing that I am suffering due to poor Customer service and faulty device of SamSung. This in my opinion is sheer lack of professionalism and on top of that torture & harassment to me. In that Case, I would request you to refund my money back and, as there are service issues, technical issues, delay in service from your side, as in INR 12000 there are other options also available in the market for me. Or Replace the handset ASAP by visiting at my place. I would request you to please look into this matter and take proper action so that such cases does not arise in near future with any genuine customer. Kindly reply me in 24hrs. Thanks in Advance, Nikhil Neema Add: Building 8 A Reliance Corporate Park, Thane Belapur Road, Ghansoli, Navi Mumbai - 400709 Cell: +91-[protected] /[protected]

Dear Sir, I am Jahirul Islam Mallick, I brought a refrigerator my customer Id-[protected], product serial no-R34848ACC00763K, model-RT2734SNBSJ/ TL purchase this product tho years before, but your product not working after one year, your technician visit 3 times, change lot of parts and the result the fridge totaly dead from last six month. My request to you that please replase or refund my money.

I bought a samsung mob model name z1 on 25/01/2015. After 3 months mob started giving network problem and it also hang many times a day.
I went to service center 3 times and every time they said there is a software problem and they softer my mob but after some time of softer they again started giving trouble to me. please help me.

HORRIBLEPATHATIC...service ...no more words. After paying 60k brand new Samsung edge 6 plus display conks off within 3days of purchase and is lying for want of parts..last 15 days...what a joke ...no replacement . I have been a regular Samsung guy with NOte 2 and 4 more mobiles and products...but would prefer Apple hence forth with the way the customer is treated and horrible attitude. Think chinese manufacurers are needlessly defamed...when we have Samsung products overpriced with pathatic quality and no responsible authority to handle valuable customers, Break down after 3 days...Horrible..M resorting to legal action.

Dear sair, Hi this is mohammed Desai, gujarat, bharuch, cont.[protected] I have 40'' samsung smart tv, buy 22 Aug 2015, there is minor issue in tv but, i call to samsung customor care, there is no only traini employee, no experence, chep level employee, now my tv isn't working & company has no solution, i sugges to all never buy samsung smart tv.

I also faced the worst incident with samsung led tv 32”model UA32F5100ARMXL Joy series the panel got defected with in 18 months.i took it on nov 14 2013 and my tv panel got defected in july 25 2015.i paid 35, 000 rs for this model, i raised a complaint against this to customer care but no response they are saying the warranty period was over so you have to pay 16000 rs for replacing the panel.actually there is a fault in this model but they released into indian market for making money by fooling people.in this model all tv panels are got defected with in 1 to 1 and half year.i[censored] again repalcing the panel also with in 5 to 7 months the repalcing panel also got defected .Why samsung is cheating people like this 35000 is not a small amount.so please dont leave this issue we have to faught for justice against samsung i want help for this.in Grahak seva also so many people are raising complaint against this perticular model and my no is [protected] and also i am requesting people dont buy this samsung brand by affording that much of money they are using cheap and duplicate capacitors and the panels are getting defected in 1 year i want justice for this

Hello. First of all, I would like to state that I tried to find contact information on the web that I can transmit my bad experience that I lived today in one of your offices in Turkey. If it is not the correct address, please let me know about it. I just bought a smart phone, and realized that there is a technical problem about its screen. I went to the authorated service located in Kayseri province to ask about it. They told me that they recorded the phone and that the phone will be changed with a new one since the problem was not my fault. I called today to be sure that there is no problem with the process and they told me that since the invoice was not scanned the phone was not sent for change. They did not inform me that the process has stopped because of the absence of invoice, which prolonged the time for me. I asked them to give me a phone temporarily to compensate the time that I will have without a phone. I expected them to at least give an apology about their inappropriate behavior but they were not even aware of their treatment that made me disappointed. Please take it into consideration. Have a nice day.

My double door refrigerator cooling not working, when I called to customercare and service center given excuses to me, so I request to Samsung whenever sold any product quote on cash bill memo Samsung not responsible for services of product and. Purchase on own risk.

Dear sir/ madam my name is ANIL PRABHU KIRAN i was ordered impure transparent back case cover with BLUE bumper sides for i phone4/4s but i got samsung mobile cover. my order no is 69092367 so plz send original order product and return the item which iam having.

I purchased a samsung microwave oven model no MC28H5135VK, Serial no 078B7WFFC00537D on 2nd march 2015 at Silchar, Assam. But since 18th of sept there is some heating problem. i first lodged a complaint at samsung helpline no on 20/09/2015 vide referrence no [protected] and i was assured of engineer visit to my place within 24 to 48 hrs. but even after 2 days when no one turned up i called up service center. i was again assured of engineer visit by 8 pm of the same day and that too on priority basis, but unfortunately no one turned up. after repeated and everyday complaint thankfully and at last an engineer paid visit to my house on 25/09/2015. after inspecting for a while he said there is some problem with the condensed and it needs to be replaced and as he was not carrying it with him he shall be coming the next day yo replace it. the next day he called and said that the condenser was not available at silchar and as such he has placed order for the same from guwahati which is hardly 350 kms from silchar and well connected by road and air. we were told that the thing will take a couple of days to reach silchar that is maximumly by 28th sept. but unfortunately there was no news either from engineer or the service center. so on 30th i again called the helpline no regarding the non response to my complaint and again i was assured of a call back plus priority repair within one working day. but unfortunately again as usual there was no call back or engineer visit. now the matter is 1. is it not the responsibility of the company to look after customers complaint 2. is not the company responsible for giving false assurances 3. cant the company after promising to their customers arrange for a call back 4. does it take more than 10 days to repair a simple problem 5. when any thing however big or small can reach silchar from guwahati in less than 10 to 12 hrs why is such a small thing taking this long 6. is it not the duty if the company to inform to their customers the reason for delay in service 7. either samsung is least bothered about customer service or complaints or may be because the oven is under warranty and company needs to repair it free of cost they are not responding so i request to spread this message as much possible so that no oyher person gets cheated by samsung i request everyone to think innumerable number of times before buying a samsung product it took samsung more than 5 days to send an engineer and dont know further how many days or month they will take to repair it regards vikash agarwala