Samsung India Complaints & Reviews

I am SRIDHAR from Hyderabad as I have purchased New mobile Samsung model no GT -I9060 on date 29/06/2015 as I have requested so many times but they are willing to response on my mails so please kindly help me from this problem and thanks.

I lodged a complaint on 9th sept. For repair of my washing machine. After a few days one technician visited and told he will come and pick up the machine tommorrow for repair as bush needs to be changed. And it will cost 10, 000.. i paid him his visit charges as well. After that i complained and called till 21st sept. Every time somebody will call and come and nobody turned up...i cancelled my complain yest...after getting frustrated with the lack of professionalism and services provided. My complaint No. Is [protected]. Would like to hear back from you on the excellent services being provided.
Regards

Conversation opened. 2 messages. All messages read. Skip to content Using Gmail with screen readers ommEnd now Vacation Settings sanjaya Error checking mail for [protected]@torrentian.com. Details Dismiss More 3 of 947 DIPLOMAT MARK PHILIP ARRIVAL NOTIFICATION TO INDIA ON TUESDAY Inbox x SAMSUNG COMPANY UK 10:47 AM (7 hours ago) to me SAMSUNG ELECTRONIC COMPANY House 1000, Hills wood Drive Chertsey, Surrey KT16 0PS Tel: [protected] UNITED KINGDOM ATTN: Winner: We have confirmed your details and verification. We have chosen second option for you (CASHIERS DRAFT )A winning Draft has been issued in your name by SAMSUNG ELECTRONIC COMPANY Mobile draws and we are pleased to inform you that you will be receiving your package containing the sum of (£2CRORE 95LAC) and original copy of your winning certificate, Fund Release Order, Money Laundering protection, Letter of Affidavit for Claims from the British government Samsung Mobile Phone and a Mini Microsoft computer by our delivery agent (Diplomat Mr. MARK PHILIP)after all document must have been endorsed via, International Diplomatic Delivery(IDS) United Kingdom department in which your winnings has been sent for delivery to your residence in India. Our representative/delegate will deliver your prize won in Draft to your home address as well as other legal document along with Mini Microsoft computer .For your information Your winning draft has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until it’s been delivered to you and there are some document you have to sign after you have receive the prize. Please take note of the departure/arrival details of our diplomatic officer who will be coming over to your country to effect the safe delivery of your winning Draft of (2CRORE 95LAC) to your residence. PLEASE RE-CONFIRM YOUR INFORMATION TO AVOID ANY MISTAKE IN DELIVERY OF YOUR WINNING CONSIGNMENT. 1. Full name... 2. Contact Address... 3. Age... 4. Sex... 5. Mobile Number... 6. Occupation... 7. Country... 8.Your City[protected] Note that all certificates and documents as regards to the origin of the fund will be handed over to you together with the consignment as soon as it is cleared from the Airport. The Diplomatic Officer, Mr Mark Philip will be Arriving India on TUESDAY you are to provide him a copy of your ID proof ( ID CARD/ PASSPORT / VOTERS CARD OR DRIVER LICENSE COPY ANY OF YOUR VALID ID PROOF) to enable him identify you before he will deliver your winning prize to you, Below is his flight information: SENIOR DIPLOMAT Name: Mr.MARK PHILIP Age: 46-Years Nationality:England Country Of Resident: England Email: [protected]@gmail.com UK Departure Date: 21ST Of September being Monday 2015(DEPARTING TIME 12: 45PM) India Arrival Date: 22ND Of September being Tuesday 2015 (ARRIVING TIME 9:00AM) PLEASE ENSURE THAT YOU CO-OPERATE WITH OUR DIPLOMAT, FOLLOW HIS INSTRUCTIONS TO AVOID ANY DELAY IN HANDLING OVER YOUR WINNING DRAFT TO YOU, BECAUSE HE HAS A VERY LIMITED TIME TO SPEND IN INDIA, SO THAT HE CAN PROCEED TO OTHER COUNTRIES FOR THE SAME ASSIGNMENT. Important Note: This charges is payable in to the airport authorities only upon the arrival of your winning parcel, to enable the Custom issue him the landing clearance certificate and release your winning parcel to the diplomat. Therefore, upon the arrival of our diplomat to India, your winning parcel (Certified Bank Draft and other vital documents) will be in the custody of the India Airport Authorities for proper clearance and issuance of the clearance document and you will be responsible to pay the clearance fee to them so that they can release your parcel to the diplomat without any delay. Following our procedures and experience, we wish to let you know that you are going to be responsible to pay the clearance charges/fees to the India Airport Authorities at the port of Arrival of our diplomat. FOR YOUR INFORMATION: Your Winning prize Draft is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the money before it is being remitted to you. This means that the above customs clearing charges cannot be deducted from the prize Draft and hence must be provided by you before your prize can be released by the India Airport Authority. Your prize will be handed over to you under the protection of "Non-deduction/Indemnity Insurance Contract Bond". For any query or question, please contact our 24 hours customer care services number:Tell:[protected] Do acknowledge the receipt of this mail and congratulations once more from the board of directors SAMSUNG ELECTRONIC COMPANY PROMOTION ENGLAND 2015 Casual senior man with glasses (Events Manager) Dr. Ferguson Andrew EVENT MANAGER. United Kingdom Tell:[protected] Fax:[protected] sanjaya mulia 5:23 PM (30 minutes ago) to ukclaim1 As for your mail iam given you below the details. 1.Full Name- Sanjaya Kumar Mulia, 2.Address- C/o-Musi Mulia, .AT-Infront of seva basundhara, Po-Bidanasi, .Dist-Cuttack, Pin-753014, Mob-[protected]. 3..Age- 37+ 4.Sex -Male 5.Mobile Number -[protected] 6.Occupation- Service 7.Country- india 8.Your City- Cuttack(Orissa) Thanking you, Regards, Sanjay Mulia, mob-[protected] Click here to Reply or Forward 2.81 GB (18%) of 15 GB used Manage Terms - Privacy Last account activity: 5 minutes ago Details SAMSUNG COMPANY UK Show details

I Purchased this Samsung refrigerator [protected] on 17 Sep-2015. from Croma Electonics Adajan Surat - GUjarat. After Purcahse samsung refrigerator i m not receved commissioning service from samsung still date 21.09.2015. I have allreday contact many time to custmer care but However, no action has been taken by SAMSUNG on this issue... Saurabh Bhai Desai MO. :[protected].

Dear Sir, Recently I brought a 22 inch Samsung LED Monitor for my personal computer at home use but from the starting the picture quality of the monitor is not good and characters /letters shows blurred and not clear overall it’s not a LED type display. I have complaint to the toll free number[protected]/[protected] about this but instead of sending executive they tries to linger on the problem and instructed me to change my CPU graphic card and resolution I said that everything is okay but as CCE insisted me I checked my monitor with another CPU but the problem was same. So please register my complain and tries to make it solve at your earliest. Monitor Model No: S22D300HY Sr. No. :0KJAHTKG201897A Thanks and regards ML Bundela M-[protected] Jaipur.

I purchased a new Samsung mobile battery EB535163LU 2100 mAh S.No. AA1G624nS/2-B (date:[protected] from a shop in Gurgaon in the month of 24 August, 2015. I was replacing the old battery only because it was draining fast and I had to charge the mobile every day. To my dismay, I found that the new battery also dained away within a day. I did all i could by tweaking the device, but to no avail. I telephoned the shopkeeper, but he wasn't very helpful in solving the problem. I want to know whether it is possible to get the battery replaced. Swami Vishweshananda Ramakrishna Mission Hospital Itanagar, Arunachal Pradesh [protected] email: [protected]@gmail.com

Dear Team, We are calling to this person whose name is Name Rathi. Mob No-[protected] We have a net connectivity issue. We can not connect WiFi to Samsung TV for which i got this no from Samsung Showroom Akola. We are calling this person from 20 days he is not visit to our and not even receiving our calls. I need to solve this issue ASAP

I Purchased this Samsung refrigerator RR23J2835SZ on 20th June. Within one week of purchase I found that Refrigerator is not cooling and items placed in refrigerator are getting rotten within 4-5 hours. I have lodged at least 10 different complaints for this Issue staring from 29th June till date. It's been 3 months and SAMSUNG has not resolved the issue yet. Three different SAMSUNG service engineers have come till date to diagnose the problem and all of them have confirmed that refrigerator is malfunctioning and Cooling is Insufficient. However, no action has been taken by SAMSUNG on this issue. Complaint reference No - [protected]. Complaint Nos - [protected], [protected]

Dear Samsung I was purchased Samsung product in shopclues. Com ..they are sended me a duplicated product and I wil send returned requst but they are no reply me ...so now what can I do...I trusted Samsung products that's why I'm purchased... They are sending.. Me lots of dupilcted products...

1 Month before I purchased a Samsung Grand Prime. From the very first day UI of phone crashed and after that notification does not go after clean and after reading msg and all and Brighness sign remain Constant on lock screen. I have visited Samsung Center but no resolution found. First time they said software issue. 2nd time they are saying you have installed uber and all these app creating issue. I uninstall those app. still having same issue. 3rd time they replaced Mother board but issue is same. 4th time they Depost the phone.Now from last 3day mobile is at samsung center. Today I go to take it back in same condition and when they give it to me than I found the Camera Glass Broken. They are not ready to accept it that its done by them they are saying its already broken. If it was already broken than they should write it in my job sheet as they have mentioned about the small dent on my body also. Now they are saying me to prove that it was broken by them and the crash issue is also same. I am visiting samsung service center from last 8 days in gurgaon.

Reference Number [protected] It is with great anguish, despair and disgust that I write this to highlight complete apathy on my complaint filed with your Customer Care 18 days back on non-functioning of my Samsung digital inverter 1 ton Split AC. The unit was refused to be dismantled initially by your Service Centre citing "safety concerns" since I reside on the 3rd floor..!! Ridiculous as it sounds, they refused to utilize safety harness to execute this and delayed for a week. Ultimately I have uninstalled this at my cost since your service centre was totally non co-operative. Now the indoor and outdoor unit is lying at your service centre - Sai Enterprises, Goregaon West, Mumbai for the last 8 days with no revert or closure from them. Any amount of follow ups with your Customer Care and the Service Centre has yielded no positive results. I wish to know - is there nobody in authority and responsibility who overlooks customer grievances and addresses them with due diligence? Do you have a sincere and functioning customer redressal service policy wherein you help customers or is all this just a farce to display customer service?? Your call centre offers courteous and assuring responses but has no closure. Your Service Centre is run by a bunch of thugs who speak rudely and put forth flimsy reason for not being able to resolve issues and thereafter fleece money for parts which are under warranty! Its 18 days since I had initiated by complaint for Reference Number [protected] and my AC is not yet repaired. Why does your service centre harass customers and not help them? Why doesn't the call centre offer escalation points & coordinates when issues are not resolved? Why does a customer have to keep pursuing for days together just to have a Samsung appliance repaired? I demand an immediate redressal of my issue with no further delay and expect the company to have my AC repaired, installed and me reimbursed for the expense I incurred in un-installing the AC which should have been done by the Samsung Service Centre. I expect strict action to be taking against the erring service centre people who have caused me undue agony and loss in this entire episode. I expect Samsung to take cognizance of this case and have an immediate and diligent closure to this case.

Bought samsung fridge of volume 496 litre, model no.RT50H5809SL ON 14.08.2015 from A TO Z TRADING COMPANY, SUBHASH CHAWK, LAXMINAGAR, NEW DELHI...soon by 24.05.15 i noticed fridge is not cooling...even water is not cold enough..i made my first complaint on 25.08.15...guy of samsung service centre visited but the problem remained.. than after i made 3 complaint on DIFFERENT TIME period.. guys of samsung visited every time after making several phone calls but problem not solved...some time they say there is GAS problem ..we have fixes it...some times they say there is ice frozen in the inner part of the body, we have fixed it...bt problem not solved...on 16.09.2015 I MADE MY FOURTH COMPLAINT with samsung centre...today is 19.092015...after so many phones calls there guy visited on 18.09.2015..only to inform that there is some problem which can b solved tomorrow (19.09.2015) as he have not brought the proper testing kit...i run a restaurant ..i got mentally harrashed by this type of attitude...i need to exchange with new one...or a compensation with apology letter

My self from Chennai given service in Samsung Nungambakkam.. Bill no: [protected]/[protected]

Service center T.V.S electronics in charge for Samsung products.I have given my mobile for service on 17th of august 2015 still they not doing the service.
In my mobile there is no physical damage in the screen. But they are not repairing.
For Internal crack they are asking me to pay the amount. This is fault of the T.V.S.Electronic service center.
I will wait until the problem solve by samsung.Please do the need full.

WASHING MACHINE, MODEL NO. 65H4200HA. BILL NO.716 DT[protected] Complain Dt.[protected], ref. I.D. [protected] Dear Sir, Thank you for immediate action for complain. With reference above we have purchased washing m/c from your authorised dealers M/S PARTH ELECTRONICS. Your mechanical engineers have visited to our house at yesterday but he was ignore the repairing or parts changing. Kindly check properly because the washing m/c are under guaranty / warranty period. Best Regards Kantibhai G. Suthar M;- [protected], R:[protected]

My phone is continuously hanging it is just two months old. i also went to the service center regarding this problem they just put up a new software in my phone and said that it will work fine but still the problem is same i also had a word with the executive team but still not satisfied because they asked me to do the same thing again but for me it is very difficult as i loose my data again and again please see to it
please find attached the IMEI no. and bill details of my product.

IMEI-358185/06/568432/3

Sir i hv purchased Samsung j7 on 11th sept from flipkart, on the date of product is delivered I hv facing a issue on camera of the phone and on regarding this I hv complaint on the same day...and I m not satisfied with consumer care executive and I m filling a suit against u in consumer forum.

I have purchase Samsung Galaxy core 2 on 11.03.2015. Few days back, I have put my device for charging but all of a sudden my phone become dead. I went to service center where i have to wait for 1 hour. When i told my problem to them they told it will cost Rs. 5000 to repair despite the phone was in warranty. It's not even 6 month of the purchase of my phone the company is again demanding a hafty amount to repair it. I am highly dis-satisfied with the product as well as the after sell services to the customer by sumsung company. A promt fesible solution to the problem will be appriciated.

I am a owner of G7102 grand2 black model smart phone.It's IMEI no. is [protected]. It was not properly being charged from some time so i showed it in 'customer care centre' of samsung situated at Sanjauli(opposite gurudwara), Shimla, Himachal Pradesh on[protected] around 11AM. They kept it for repariring and told me that port for inserting data cable may be out of order. They also in casual manner told that battery is also swellowing and may be replaced. In the evening, they phoned me and told me your moblie is ready to deliver. i went today there but my phone was found not in order and even replacing new battery it was not being charged properly. One lady there named as Ms Neena Sharma shouted on me after i argued for repairing my phone properly. She then told me that perhaps mother board is out of order. Then i told them that first search the problem in phone and then properly repair it. but they misbehaved me and even Ms Sharma told many times that i was doing"Badtmiji" with her. At last, i came back with unrepaired phone for escaping worthless arguments. My experience was very bad and technical staff as well as clerical staff there has no sense to deliver their duty properly and i am not satisfied with the behavior and the working of that customer care centre.

I have purchased a Samsung 3D LED TV (UA40ES6200 RXZN) from Oman 2.5 years back with international warranty. I kept my TV disconnected and went aboard for last 8 months. When I came back to India and switched on the TV, I found the display is not working. I can see that the grains in the screen without LED back light. I called the customer care and registered a complaint (Ref. No: [protected]) regarding the same. A service engineer came to my home and after inspection he have asked me to carry the TV set to the service center. I carried the set to service center at Pathanamthitta, Kerala and the service engineer inspected the TV in front of me by providing power supply. The technician have informed me that there is some problem in the power supply board and it needs to be replaced. After 2 days he called me and said that the cost of replacement of power board charges will be Rs.12000. When I asked in detail, he said that the board will cost around Rs.6000 and the service and inspection charges will be Rs.5500 and additional tax around Rs.500. I asked for the reason behind service charge of Rs.5000, he said since the TV is purchased from abroad, Samsung have a separate policy for TVs purchased from outside India. The sad part is that even the technician is unable to rectify the fault and what is the logic behind charging Rs.5000 for replacing a board by just plugging two wires and fixing some screws. Samsung is an international brand and provides international warranty, and I didn’t understand the logic behind an extra service charge for TVs. On this note, I contacted the Samsung CEO office for enquiring about extra charge for TV purchased from outside India, Samsung have forwarded my complaint with a new reference number (Ref. No:[protected]). After two days, one executive (Deepak) from Samsung Noida office contacted me and asked to send the warranty documents. I have provided all the documents and after 2 weeks they informed us that the service engineer at Pathanamthitta, Kerala have already changed the power board since my TV was in the service center for past 1 month and have identified that it’s a panel problem and will cost 33, 000 INR for replacement. How can Samsung engineer can change the power board without informing the customer and how can we believe that the information Samsung executive providing is correct. Further, the panel in my TV was already replaced by Samsung service center Pathanamthitta during the warranty period (1.5 years back) and we haven't used the TV for more than 2 months after replacement. Also I doubt whether the service engineer have checked properly or have replaced the working LED panel with a defective one. I am feeling so doubtful because the service center executives are saying all these without providing any information to us even though we live very close to service center. I strongly believe that this a good example that shows the poor quality of Samsung products as well as the lack of qualified technicians. Also, if I was ready to provide 12000 INR initially, and if they identify that the panel have some problems after replacement of power board, won't the service team rectify the problem in my TV? Why Samsung is always asking for replacement of parts even before trying to repairing the faulty set? I do not feel that spending Rs.33000 for replacing the LED panel is worth as the same new TV set costs approximately 45000 INR in India. Due to the lack of qualified technicians who can even identify the exact fault, I am in a confused state. I need to know what is the exact problem in my TV and I strongly recommend not to buy a Samsung TV. I am very sorry to say about the pathetic and unprofessional service of such a big company. I am sharing my bad experience with all of you so that in future, nobody else should face such an issue I believe that I will get a correct solution by raising a complaint in this forum. Thanks, Robin [protected] Attached: Warranty card and Bills

Please help me on the trailing e-mail, as Samsung service have been working like a fraudster. They have already extracted 17, 000 Rs from me in the name of TV service, but still the Samsung LED TV stops working every month. Now they are demanding 5000 Rs more. The TV is not even 2 years old and was originally worth Rs 42000 and is under extended warranty. still these guys keep on extracting money from me, other wise they tell that the TV can not be repaired. I have almost spent above 60, 000 Rs on this TV and it has stopped functioning for the 4th time in the past 4 months and the display has got replaced 3 times. Still Samsung has no clue on how to solve the problem and is now demanding another 5000 rs to replace the power module. I told that since they have taken so much money from me, then they should replace all the things from their end only. But they are not calling me after that. Please help me out