Samsung India Complaints & Reviews

Sir, I have been working as a techno-legal consultant for consumer court in Gujarat. I have been practicing as an Arbitrator in Gujarat High Court for last twenty five years. I have purchased a handset: Samsung Galaxy E7 on 08/09/2015 at about 07.00 P.M. evening from smile mobiles Store, Bapunagar, Ahmedabad, Gujarat. The bill number is SMSSEP15/0640 costing Rs.16, 500.The day of 09/09/2015 was spent and consumed to get a new Nano-sim card, restore the data, applications etc. Immediately after that I observed the following major faults on 10/09/2015 in the morning since 07.00 A.M. 01. The handset started overheating on receiving even a single phone call. 02. The mobile stopped working and lagged for 30 minute constantly 03. The mobile kept continuously hanging if started. 04. No process of a data backup was supported even though we tried different methods and different computers. In that way I have approached Samsung customer care on S.G. highway at Earth Arise building Ahmedabad. The following bad experience I faced with the Samsung customer care staff. 01. The executive insisted to put the phone for observation for 2 days, which I refused to open the new phone because not even 48 hours were completed since I purchased. Why should I accept the new handset to be dismantled and use it within such short hours after purchase? 02. After that, they changed the statement and asked me to update the firmware and told me to wait for 30-40 minutes. 03. Further they told me that my memory card is having virus so hand set became hung up. 04. Again they told me to keep the phone under observation. 05. Still I submitted the phone for half n hour but the problems are not resolved after taking back. From the above reason, it has been noticed that the service center people are just making experiments on a new handset. They don’t have a concrete decision on issue towards the solution. It is to be noted that after buying a new phone and wasting time for restoring data for 24 hours, I don’t need to dismantle my phone and again to use it. It would rather be better to throw it on the road. The Samsung staff refused t o replace the phone on the basis of “Dead on Arrival Policy.” It is to be noted that your company staff is just singing a song of the policy matters only and they don’t have the technical as well as commercial justification. Complains: The Branch Manager Mr Nityanand was not ready to listen to me as he informed me that he was busy in important meeting. The branch supervisor Mr. Ravindra was not able to solve the problem as well as he was just favoring about your company. In such a situation I think that after having a top multinational branch your company staff is highly non co-operating and not attentive. Still my handset problems are as usual. I wasted my three and half working hours at above mentioned service center of your company and experienced careless and rude behavior of your senior staff like Mr.Ravindra . Mr Nityanand did not take the matter sincerely and avoided me even after waiting for more than three and a half hours. Still my phone is not working properly and I need the replacement of the same on the basis of “Dead On Arrival” Policy. So if you really care about your customer please get me the phone replaced. If I donot get the phone replaced I will be compelled to register a complain against your company I attach here with copy of service request, as per my view, absolutely failed. Awaiting your reply soon. Chaxul.M.Pandya Surveyor, Valuer and Arbitrator

MC32J7035CK Convection MWO with SLIM FRY™, 32 L Even though I bought the captioned Microwave oven from M/S Nandilath G Mart, Mavoor Road, Calicut on 27/08/2015, ( Invoice no-CLT 8319 DATED 27/08/2015) but non o[censored]r company representative came here for free demonstration till this date. Is this is the way of service u ar giving to your customers ? 2 weeks has lapsed and no one came for demonstration and how much time further I should wait to get free demonstration. It is very shameful for a multi brand company having weak customer service base or unsatisfied customers.. Are you having a customer service centre at Calicut ? If having it is better to shut down the centre which is of no use to customers who are buying products o[censored]r company nor the service we except from u. Further make arrangement for free demonstration at our convenience since for the past 2 weeks we were enjoying our Onam vacation and now joined for office duty. waiting an early action. JYOTHI KUMAR.G 39/384-A ASWATHI POOZHIYIL ROAD WEST HILL.P.O KOZHIKODE-673005 MOB- [protected] EMAIL- [protected]@gmail.com

It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.

Dear Sachin/Samsung Team, It is really painfull and dsistressing for me to complain about a Samsung AC purchased by me on 29/06/2015 with registered mobile nos [protected].. It is a Split Air conditioner Model Nos AR18JC5JAMVNNA with serial nos. 037MPPCG101868M. Right since last one and half months it has start to emit noise and vibration and started To have water leakage. Around 5 to 6 Complaints were raised and and on each time engineer visisted and replaced some part or the other.I had spoken to Mr Sachin of Customer experience for 3 to 4 times and engineer had visited but the problems still persist and I am totally disappointed with the product and feel I have been cheated of my hard earned money. Around 5 to 7 complaints were lodged and each time engineer visists and replaces some part or the other.I have also lodged a fresh complaint today with Complaint Nos [protected]. I had great faith in Samsung products and regularly using its products since last 15 to 20 years, and had absolutely no issue s with any of their devices. But this expereince with Samsung AC has really left a bad taste in the mouth and my faith and trust has been shaken. I will now have to think twice about buying samsung products or recommending it to any one else. I have mailed Samsung several times and lodged complaints with snapshots and videos about the sounds the AC was making so that senior R & D staff and Technical Team at Samsung and see for themselves and provide the solution. It is really pathetic to see that inspite of my repeated requests to replace the unit altogether no effort has been seen in this regard. I am pained and shocked to see this kind of apathy from a brand such as Samsung and would like to thank them for their complete lack of support and their apathy towards my brand loyality towards Samsung for last 15 to 20 years. I would once again urge the Senior Management Team at Samsung to please listen seriously to Customer Greviances and sort out this issue or else I would have no other option but be compleeled to take legal steps for resolution of my greviances. Hope this mail reaches the right person in the chain of command and my isues gets resolved.

I call loadge for a printer SAMSUNG M2876ND (purchased date 19/05/2015) dated 25/08/2015 and 29/08/2015 and 31/08/2015 no.-[protected]. Eng.visit but problem not solved yet till date. I contact them but till date not respond any one from samsung serviceing centre. please help me and guide .

I have bought a Samsung Galaxy Mobile Phone Battery from the Authorised Samsung Service Centre - No. 46, Annai Indra Main Road, Velachery, Near Railway station, Chennai- 42. Ph.[protected]. With 6 Months Warranty as mentioned in the Bill attached. But day by day my mobile battery's performance was reduced and soon it will die in 3 hours after fully charged. I have been facing this problem from the 2nd week of the purchase. Then only I have realised that i was cheated and a duplicate battery was given to me. So I have approached service centre to replace the product. But the guy in the showroom simple refused my request since the product ID is not matching with the ID mentioned in the bill. Then only I came to know that they have written the wrong ID in the bill during the time of purchase itself. While writing the Serial No they simply changed few character in the middle of the serial number and provided the duplicate battery. We are buying thinks in the authorised service centres to avoid duplicate products only. But I cant digest while the same thing is happening in the authorised service centres. Guys, please be careful while buying things from the authorised service centres too. Kindly check the product code and the bill while buying the product. Note: Kindly look at the attached image for details.

I have purchased SAMSUNG GALAXY CORE 2 in March. I am using Vodafone for internet and BSNL for voice calling. Last few months I am facing problem in using internet and voice call. I live in Kanpur (UP, India). The problem is that there is very slow network connection inspite o[censored]sing 3G sim. I cannot access my network connection. Please provide some help

Dear Sir,
I purchased a new samsung s4 in october 2014, within the purchase of single day my handset heats like a grill. I went to Samsung smart cafe, they replaced my handset with a new sealed pack one. Again the same problem, again they opened a new handset and given to me .
Means in 1st week of buying I got 2 handset replaced and I was with 3rd handset, problem persists the same but as days are more then 7 now, they told me now I have to take handset to the service centre. Ok!

At service centre it took 3 months for them too understand my complaint and again they replaced my handset again. Now I have a 4th handset Samsung S4 with me.
Unfortunately same problem persists, it heats like a grill, I'm scared that any time it can blast, apart from heating some more issues . Handset reboot automatically, applications suddenly stops automatically.

Moreover the hell of the machine.

My Samsung complaint reference number is [protected].

Please have a look at the photo, it touches 49.4 degrees. I ask you is it a microwave owen or a mobile. How can anyone talk with this heating machine

Hope Consumer court will help me in this matter.

Thanks
Dr Puneet Lunial
[protected]

Sir i have buy new samsung mobile handset samsung galaxy note edge on[protected] from Amplified Communications Opp. Usha Cinema Hall, Paona BAzar Imphal West-795001 Bill no.:- AMP/2161 IMEI No. 357088/06/058837/7 My problem is that display of my handset is not fixed properly so front camera has un use and most of the dust has enter and the problem has extend day by day so i have tell to samsung care AMP E-SERVICES PVTLTD Manipur they replaced new display after all now the reason is same as first problem so now i want to replaced my handset to another or refund plz help me to get best solution.

After the purchase of Samsung Mobile GRAND PRIME MODEL SM-530 on 18/04/15 it developed a fault that it gets hangup while operating. I contacted the company they checked the device remotely through remote control number of times and when the could not rectify the fault they asked me to visit the service centre. I visited the A.R Electronics Jammu who is the authorised serve centre in the first week of July 15 the device was there for two days they set it at the factory level and handed over to me for further observation. Its error had not gone it was still there.I again approached thee company through phone calls and through mails and contacted the following persons on phone and after great exercise they again directed e to visit the service centre as some senior engineers would have a check up of the device.I deposited the mobile set with the service centre in the last week of August 15. It was again there for more than a week and I got a message to collect it and keep it under observation. I used it but the error was there. I contacted the management and requested for its replacement but they refused it to replace for the reasons best known to them. Names of persons whom I contacted MR. VIKAS KAUMAR SENIOR EXECUTIVE MR SANOOP KAUMAR -DO- MR AJEET MR DEELIP KUMAR MADAM NEELAM SENIOR EXECUTIVE AND OTHERS Now I am submitting a complaint through you concern and in case no reply is received I will proceed legally MY NAME, , , , BANSI LAL DHAR CONTACT NO [protected] E MAIL...[protected]@gmail, com

My order no. Is AB1375021.On the date of 03/07/2015 i bought a Samsang 9000 mah power bank from your site. But it is not working good. Power bank is not giving backup as company mentioned. For these issue i was went to samsang service center. But they has told that these product is not genuine samsang and these is a local product. Thats why they told me we can not give you service. So please register my request against your service and your site. And resolve my problem as soon as possible.

Dear sir maine samsung mobile ka galaxy s6 phone purchase kiya jo mujhe liye huye 3 month ho gaye company ne us phone ke saath 2 scheme nikali thi 1 phone without wireless charger normel rate 2 purchase phone with wireless charger pay extra money sir maine is phone ko wireless charger ke liye extra payment dealer ko dekar phone purchase kiya jiska wireless charger company ne postel address pe dilevery dene ke liye bataya tha jo pichle 3 mahino se mujhe dilever nahi huya hai maine kai baar comany ke care me phone kiya lakin mujhe hamesha javab milta hai ki jaldi hi aapko hamari aur se phone aayega lakin eisa kuch nahi hua hai maine company ki ye policy dekhte huye mujhe aisa paryash karna pad raha hai maine paresaan hoker company ka ye phone destroy karne ja raha hu jiski mujhe puri keemat company sw dilwayi jaye aur mujhe mansik santaap bhi dilwaya jaye aisa mai ek consumer hone ke nate consumer court ke mahanubhavo se aasha karta hu ki jald hi meri sahayta ki jayegi thank you ankush khanda pitambara industries g1-7 riico industrial area neemkathana mobile number [protected]

We have receive a call from [protected] name Kajal Agrawal from Delhi venue-samsung mobile phone company. she tell your no is on lucky draw and you win samsung galaxy grand 2 cell phone and it will send on your nearest post office please tell your address.After 15 days we receive an another mobile no-[protected] here chhavi chaudhari and she is also tell same this for take mobile from post office and pay 3500 when i got prize i also found the statue of lord krishna. so please give me suggestion what i can do...?????? plz plz do something...

Sir i am using samsung A5 mobile.it will be purchased from qatar.. when my battery below 50% display not working. But mobile other functions working. That time blind only in the display. Then i am connecting charger display work on properly.what i do sir. My conacting no is [protected].

We bought refrigerator model RT27HAJYASA on 12 th October 2014 from sangam electronics gurgaon it has broken down with no cooling second time.its warranty is also going void next month.we are very frustrated and harassed, let alone the precious things which have been destroyed. When we contact service centres sometimes system is down .we want the pc. To be replaced or money to be refunded .

Respected sir, This side Tapu Biswas. Main problem I am facing in this phone: 1. Incoming & Outgoing call time I am unable to get opposite side voice. 2. After using 10 -15 mints its being warm.(whole set too much heat) 3. Unable to catch - up any network. 4. Connecting the charger that time it is blinking. 5. Mobile fully shutdown it have 85% charge. I bought samsung note 4 22nd may from GURGAON, since that time I am getting problem. lots of time I talked with your's customer care. I visited Tambaram service center, chennai -45. They are tried for swithed on then they are taking it under observation for 2 -3 days. As a customer concern I am requesting to you I am getting dissatisfaction with this product.So this my humble request to you kindly replace the phone .I thing you are truly understand my problem...and solve it as soon as possible.Please help me (replace my mobile). Kindly revert to this mail. I shall be more glad if my request is proceed. Warm regards, Tapu Biswas Mobile: [protected] phone: tri.[protected]@gmail.com (***Kindly Think on customer prospective then revert, where I have spend huge amount on this phone***)

Sir i samsung service center call me last week to ur cell phone is ok and take it from our service center.when i went to the service center to get the phone the person o[censored]r service center (manish ) used abuse language and gave the revert of my complaint by saying that y u should u sold samsung phone and y r u coming here and lots of abuise word. plz take a valid action againt the person.so we can be loyal dealer o[censored]r company gagan [protected]

Sir, the problem is that i called customer care excecutive on the day of janmasthmi to coinfirm about that the service centere are open or not they told me some are opens and some are closed and also told me that the samsung service centere are closed on sunday the problem arise from here 7/09/2015 is the last day of my mobile warranty when i went to samsung service center yesterday the told me that ur mobile phone is out of warranty i told me how it is out of waranty and where it is written that ur last date of mobile warranty would be considered as out of warranty then i told him that how do i come yesterday was sunday and before sunday it was janmasthmi and i also told him that ur customer care excecutive told me that the sunday is always off bt on the last day the service centere was saying that the service center remains open on sunday also.

I have purchase A5 five months ago!!the battery is inbuilt and got swollen up because me which the back cover has broken which is a manufacturing defect!when I reached the service center they said that its not covered and I need to pay 3000 for the battery and a written confirmation that they are not responsible if the screen breaks while changing the battery

I am listening music on phone by earphones in my samsung j100 mobile on saturday. when i done my listen music then i do pin out when my earphones pin is enternd in my phone jack then i feel very bad... then i call to SYSKA gadget secure for my phone. i really very feel bad then i have claim no by compony [protected] then i log in to syska gadget secure...