Samsung India Complaints & Reviews

Address: Chennai, Tamil Nadu

I have bought a Samsung Galaxy Mobile Phone Battery from the Authorised Samsung Service Centre - No. 46, Annai Indra Main Road, Velachery, Near Railway station, Chennai- 42. Ph.[protected]. With 6 Months Warranty as mentioned in the Bill attached. But day by day my mobile battery's performance was reduced and soon it will die in 3 hours after fully charged. I have been facing this problem from the 2nd week of the purchase. Then only I have realised that i was cheated and a duplicate battery was given to me. So I have approached service centre to replace the product. But the guy in the showroom simple refused my request since the product ID is not matching with the ID mentioned in the bill. Then only I came to know that they have written the wrong ID in the bill during the time of purchase itself. While writing the Serial No they simply changed few character in the middle of the serial number and provided the duplicate battery. We are buying thinks in the authorised service centres to avoid duplicate products only. But I cant digest while the same thing is happening in the authorised service centres. Guys, please be careful while buying things from the authorised service centres too. Kindly check the product code and the bill while buying the product. Note: Kindly look at the attached image for details.

Samsung India customer support has been notified about the posted complaint.

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Address: Kanpur, Uttar Pradesh

I have purchased SAMSUNG GALAXY CORE 2 in March. I am using Vodafone for internet and BSNL for voice calling. Last few months I am facing problem in using internet and voice call. I live in Kanpur (UP, India). The problem is that there is very slow network connection inspite o[censored]sing 3G sim. I cannot access my network connection. Please provide some help

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Address: Bareilly, Uttar Pradesh

Dear Sir,
I purchased a new samsung s4 in october 2014, within the purchase of single day my handset heats like a grill. I went to Samsung smart cafe, they replaced my handset with a new sealed pack one. Again the same problem, again they opened a new handset and given to me .
Means in 1st week of buying I got 2 handset replaced and I was with 3rd handset, problem persists the same but as days are more then 7 now, they told me now I have to take handset to the service centre. Ok!

At service centre it took 3 months for them too understand my complaint and again they replaced my handset again. Now I have a 4th handset Samsung S4 with me.
Unfortunately same problem persists, it heats like a grill, I'm scared that any time it can blast, apart from heating some more issues . Handset reboot automatically, applications suddenly stops automatically.

Moreover the hell of the machine.

My Samsung complaint reference number is [protected].

Please have a look at the photo, it touches 49.4 degrees. I ask you is it a microwave owen or a mobile. How can anyone talk with this heating machine

Hope Consumer court will help me in this matter.

Thanks
Dr Puneet Lunial
[protected]

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Address: Thoubal, Manipur

Sir i have buy new samsung mobile handset samsung galaxy note edge on[protected] from Amplified Communications Opp. Usha Cinema Hall, Paona BAzar Imphal West-795001 Bill no.:- AMP/2161 IMEI No. 357088/06/058837/7 My problem is that display of my handset is not fixed properly so front camera has un use and most of the dust has enter and the problem has extend day by day so i have tell to samsung care AMP E-SERVICES PVTLTD Manipur they replaced new display after all now the reason is same as first problem so now i want to replaced my handset to another or refund plz help me to get best solution.

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Address: Jammu, Jammu and Kashmir

After the purchase of Samsung Mobile GRAND PRIME MODEL SM-530 on 18/04/15 it developed a fault that it gets hangup while operating. I contacted the company they checked the device remotely through remote control number of times and when the could not rectify the fault they asked me to visit the service centre. I visited the A.R Electronics Jammu who is the authorised serve centre in the first week of July 15 the device was there for two days they set it at the factory level and handed over to me for further observation. Its error had not gone it was still there.I again approached thee company through phone calls and through mails and contacted the following persons on phone and after great exercise they again directed e to visit the service centre as some senior engineers would have a check up of the device.I deposited the mobile set with the service centre in the last week of August 15. It was again there for more than a week and I got a message to collect it and keep it under observation. I used it but the error was there. I contacted the management and requested for its replacement but they refused it to replace for the reasons best known to them. Names of persons whom I contacted MR. VIKAS KAUMAR SENIOR EXECUTIVE MR SANOOP KAUMAR -DO- MR AJEET MR DEELIP KUMAR MADAM NEELAM SENIOR EXECUTIVE AND OTHERS Now I am submitting a complaint through you concern and in case no reply is received I will proceed legally MY NAME, , , , BANSI LAL DHAR CONTACT NO [protected] E MAIL...[protected]@gmail, com

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Bansi lal Dhar

from Udhampur, Jammu and Kashmir

Sep 18, 2015

In response to the above complaint I received a call from Mobile No [protected] and caller told that he is from Samsung Claim section and stated that my claim of refund of device cost has been approved and asked me to send the copy of the bill .The caller also provided me the email on which I should send the copy of the bill .So I send the copy of the bill on e mail i d claim.[protected]@india .com.On the other day I received a call to visit the SBI ATM and received the payment .I was provided withe the Traxn. ID which was[protected] since thee texn I d did not work so they informed me that they will remit the claim by bank transfer and first I should transfer Rs 1lac in the in the ICICI bank and I will get a cheque for Rs 1, 13, 500 ( One lac mine and 13500 refund) so accordingly I transfer Rs 1 lac to the one KAILAS SINGH whose account Number was sent me me by an SMS ( Which reads A/C no [protected] ifsc IBKL0000233 ) sender was[protected]. I made a successful payment of Rs.1 lac which was credited to the account referred above. On 15the sep 15 I received a mail stating that they have initiated payment of Rs 1, 13500 through a cheque of ICICI bank branch sector 18 nodia . The mail came from the e mail i.d claim.[protected]@india.com. The cheque bears the Account No[protected] and cheque no is 074599, I wa told that the cheque has been deposited in the SBI bank branch Chandi Chowk New Delhi. When I called the SBI I was told that they have received no cheque on 16th sept I rang them and I was told that there was some error in the cheque and they will issue a new cheque till today there was no information the Phone No [protected] is switched off . On an enquiry I located that the the above said account is on the name of Sandeep sharma R/O B-227 FLAT NO 9 4TH FLOOR NEW ASHOK NAGAR AND THE OWNER OF PHONE NO [protected] also is registered on his name. The phone No is of AIRTEL and it is in DELHI. I have also come to know that he has cheated many persons on the pretext that he is I/C samsung claim section. and has extracted huge sum of money from them I am enclosing the copy of the cheque . Please lodge a complaint with the authorities and also inform the public please not become his prey
MY NAME BANSI LAL DHAR
E MAIL... [protected]@gmail.com
mobile.. [protected]

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Bansi lal Dhar

from Udhampur, Jammu and Kashmir

Sep 18, 2015

I want to inform the public particular who have some claim with any concern not to fall in net of one Sandeep Sharma and Kailash Singh Residing at B 227 flat No 9 4th floor New Ashok Nagar Nodia having created fake e mail I D showing the particular companies claim department . The if any body receive a call aying that the claim has been approved please verify it before proceeding further. I have been cheated by the above persons by exreacting a huge sum of money from me and have created a account in the ICICI Bank Branch Sector 18 Noidia under Account No [protected] and issue fake cheques ( copy sent in the complaint) I have lodged an FIR against the persons and request this fourm to please lodge a complaint with the authorities . I have sent detailed report in my previous report
bansi lal Dhar
[protected]

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Address: Indore, Madhya Pradesh

My order no. Is AB1375021.On the date of 03/07/2015 i bought a Samsang 9000 mah power bank from your site. But it is not working good. Power bank is not giving backup as company mentioned. For these issue i was went to samsang service center. But they has told that these product is not genuine samsang and these is a local product. Thats why they told me we can not give you service. So please register my request against your service and your site. And resolve my problem as soon as possible.

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Address: Sikar, Rajasthan

Dear sir maine samsung mobile ka galaxy s6 phone purchase kiya jo mujhe liye huye 3 month ho gaye company ne us phone ke saath 2 scheme nikali thi 1 phone without wireless charger normel rate 2 purchase phone with wireless charger pay extra money sir maine is phone ko wireless charger ke liye extra payment dealer ko dekar phone purchase kiya jiska wireless charger company ne postel address pe dilevery dene ke liye bataya tha jo pichle 3 mahino se mujhe dilever nahi huya hai maine kai baar comany ke care me phone kiya lakin mujhe hamesha javab milta hai ki jaldi hi aapko hamari aur se phone aayega lakin eisa kuch nahi hua hai maine company ki ye policy dekhte huye mujhe aisa paryash karna pad raha hai maine paresaan hoker company ka ye phone destroy karne ja raha hu jiski mujhe puri keemat company sw dilwayi jaye aur mujhe mansik santaap bhi dilwaya jaye aisa mai ek consumer hone ke nate consumer court ke mahanubhavo se aasha karta hu ki jald hi meri sahayta ki jayegi thank you ankush khanda pitambara industries g1-7 riico industrial area neemkathana mobile number [protected]

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Address: Rewa, Madhya Pradesh

We have receive a call from [protected] name Kajal Agrawal from Delhi venue-samsung mobile phone company. she tell your no is on lucky draw and you win samsung galaxy grand 2 cell phone and it will send on your nearest post office please tell your address.After 15 days we receive an another mobile no-[protected] here chhavi chaudhari and she is also tell same this for take mobile from post office and pay 3500 when i got prize i also found the statue of lord krishna. so please give me suggestion what i can do...?????? plz plz do something...

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Sir i am using samsung A5 mobile.it will be purchased from qatar.. when my battery below 50% display not working. But mobile other functions working. That time blind only in the display. Then i am connecting charger display work on properly.what i do sir. My conacting no is [protected].

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Sep 08, 2015

Updated by Binoy Mathew Kottarathil Tell me proper instruction sir .

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Address: Gurgaon, Haryana

We bought refrigerator model RT27HAJYASA on 12 th October 2014 from sangam electronics gurgaon it has broken down with no cooling second time.its warranty is also going void next month.we are very frustrated and harassed, let alone the precious things which have been destroyed. When we contact service centres sometimes system is down .we want the pc. To be replaced or money to be refunded .

Samsung India customer support has been notified about the posted complaint.

Sep 08, 2015

Updated by RAMNEEK VIKAS It is Sargam. Electronics . This has happened within one year.

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Address: Chennai, Tamil Nadu

Respected sir, This side Tapu Biswas. Main problem I am facing in this phone: 1. Incoming & Outgoing call time I am unable to get opposite side voice. 2. After using 10 -15 mints its being warm.(whole set too much heat) 3. Unable to catch - up any network. 4. Connecting the charger that time it is blinking. 5. Mobile fully shutdown it have 85% charge. I bought samsung note 4 22nd may from GURGAON, since that time I am getting problem. lots of time I talked with your's customer care. I visited Tambaram service center, chennai -45. They are tried for swithed on then they are taking it under observation for 2 -3 days. As a customer concern I am requesting to you I am getting dissatisfaction with this product.So this my humble request to you kindly replace the phone .I thing you are truly understand my problem...and solve it as soon as possible.Please help me (replace my mobile). Kindly revert to this mail. I shall be more glad if my request is proceed. Warm regards, Tapu Biswas Mobile: [protected] phone: tri.[protected]@gmail.com (***Kindly Think on customer prospective then revert, where I have spend huge amount on this phone***)

Samsung India customer support has been notified about the posted complaint.

Sep 12, 2015

Updated by tapu biswas Respected sir/madam,
I am very sad for samsung product, customer care service, service center, everything...I am continuously complaining from 2 month..
1. I am asking samsung customer care can you provide me home service...one person tell...yes we are providing. After some time I called in samsung customer care what happened sir he tell to me no in your area it is not possible. Then I asked can you provide me service center address in Chennai city in near rail way station...she tell to me I don't know about Chennai, in Chennai multi service center is there you tell me the place name in Chennai I search then I tell to you. Sir you thing I am also new in Chennai how I know. After they tell to me our head called you in 4 hour but anyone not calling me, then I called in customer care they tell no madam you wait for some time they calling you shortly, 2 days after I get call from samsung side...
You think my position.
2. One Samsung officer called me and he tell to me we are providing home service...I am telling ok.. Then he talk to thambaram service center (TECHNO CARE), then in thambaram service center I asked “you are picking my mobile so you are giving any document or receipt copy?” He tell no we are not giving any receipt copy so how I give my mobile you tell sir/madam? Then I called in customer care what I will do then he tell to me we are not provide any home service, we have no information for this. I went that day in thambaram service center they tell we are telling that time for home service why you are not taking. I tell how I gave my mobile I don't know who are you, you are not providing any receipt...so you thing my condition customer care they have no information for home service but thambaram service center they knows for home service ware providing me through Samsung...then they check my mobile he tried, then he tell me you submit this mobile, it is not starting. After 1 day manager called me and tell like I am one dog...previous your note 3 have problem we replace it in this time we are not doing in same customer. so we are going for change mother board in your mobile. but after you are not telling for replacement...because mother board 10000-rs.You need replacement than you talk to higher authority. I am not helping to you. And we are changing mother board so today itself you come and collect your mobile. Then I tell sir I talked to higher authority so give some time he tell we are not doing anything in your mobile we are rejecting your case and you come and collect your mobile today.
Can you tell me which service center tells in this way?
3. In Samsung which person is providing me the home service he called me your problem is solved or not then I tell no it is not solved then he tell ok we are not providing replacement but we are refunding your money.
After all those thing I tell to samsung customer care...but any time any solution is not coming every one tell sorry for this thing.
I am fully blanks...sir/madam how I believe Samsung next time I don't know...it is my wrong decision I bought Samsung mobile...so it is my learn...I waste my money, I waste my time ...every thing...What is my fault can you tell me?

You think it is my new mobile first day itself I am getting problem and it have mother board problem, in any electronic device mother board is main parts….so samsung product is faulty…
It is my request you think my position and help me for my mobile replacement.My service center receipt number is [protected].

Warm regards,
Tapu Biswas

Sep 20, 2015

Updated by tapu biswas Respected sir,

This side Tridipa Biswas.Thank you for helping.
Main problem I am facing in this phone:

1. Incoming & Outgoing call time I am unable to get opposite side voice.
2. After using 10 -15 mints its being warm.(whole set too much heat)
3. Unable to catch - up any network.
4. Connecting the charger that time it is blinking.
5. Mobile fully shutdown it have 85% charge.

after my mobile fully switched off.

I bought it 22nd may from GURGAON, since that time I am getting problem. lots of time I talked with Samsung's customer care. I visited Tambaram service center, chennai - 45. They are tried for switched on then they are taking it under observation.Then they tell to me it is mother board problem.you know the mother board is the main part of the any electronic device.It is faulty product.Please help me for replacement.

Samsung Ref.id.- [protected], [protected]

I am requesting Samsung (

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Address: Bathinda, Punjab

Sir i samsung service center call me last week to ur cell phone is ok and take it from our service center.when i went to the service center to get the phone the person o[censored]r service center (manish ) used abuse language and gave the revert of my complaint by saying that y u should u sold samsung phone and y r u coming here and lots of abuise word. plz take a valid action againt the person.so we can be loyal dealer o[censored]r company gagan [protected]

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Address: New Delhi, Delhi

Sir, the problem is that i called customer care excecutive on the day of janmasthmi to coinfirm about that the service centere are open or not they told me some are opens and some are closed and also told me that the samsung service centere are closed on sunday the problem arise from here 7/09/2015 is the last day of my mobile warranty when i went to samsung service center yesterday the told me that ur mobile phone is out of warranty i told me how it is out of waranty and where it is written that ur last date of mobile warranty would be considered as out of warranty then i told him that how do i come yesterday was sunday and before sunday it was janmasthmi and i also told him that ur customer care excecutive told me that the sunday is always off bt on the last day the service centere was saying that the service center remains open on sunday also.

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Address: Pune, Maharashtra

I have purchase A5 five months ago!!the battery is inbuilt and got swollen up because me which the back cover has broken which is a manufacturing defect!when I reached the service center they said that its not covered and I need to pay 3000 for the battery and a written confirmation that they are not responsible if the screen breaks while changing the battery

Sep 23, 2015

Complaint marked as Resolved

Thank you so much Samsung customer care for the support!!and special thanks to this forum!they customer Care took the complaint properly and helped it getting resolved!!!

Samsung India customer support has been notified about the posted complaint.

Sep 14, 2015

Updated by Sheena Pickles Now they have taken the phone and not telling me that when I will get it back!worst services! Please help me!!I am following up since Friday

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Sheena Pickles

from Pune, Maharashtra

Sep 8, 2015

They are demanding money in spite of being in warranty, the service centre is saying that they won't bear the charges as Samsung is not gonna refund they!I guess that's their internal issue!! Why general public should suffer!!request you all to please help me in either to get full refund or the replacement

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Sheena Pickles

from Pune, Maharashtra

Sep 8, 2015

The complaint no. Is [protected]

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Sheena Pickles

from Pune, Maharashtra

Sep 8, 2015

Now again d customer care saying the battery is not covered and need to pay 7k plus 3k

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S

Sheena Pickles

from Pune, Maharashtra

Sep 8, 2015

Even I have al d recorded msgs where they said it is covered, please let me know where to upload it

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S

Sheena Pickles

from Pune, Maharashtra

Sep 9, 2015

Still no response

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S

Sheena Pickles

from Pune, Maharashtra

Sep 23, 2015

Thank you so much Samsung for repairing my cell!!and thanks to the forum for support!!

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I am listening music on phone by earphones in my samsung j100 mobile on saturday. when i done my listen music then i do pin out when my earphones pin is enternd in my phone jack then i feel very bad... then i call to SYSKA gadget secure for my phone. i really very feel bad then i have claim no by compony [protected] then i log in to syska gadget secure...

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yaman

Sep 8, 2015

I am listening music on phone by earphones in my samsung j100 mobile on saturday. when i done my listen music then i do pin out when my earphones pin is enternd in my phone jack then i feel very bad... then i call to SYSKA gadget secure for my phone. i really very feel bad then i have claim no by compony [protected] then i log in to syska gadget secure...

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Address: Khammam, Andhra Pradesh

I bought samsung s4 mobile on 25/05/2015 from amazon the problem rise with it as that the mobile getting annormal heating up in usage of 5-10 minutes and battery drown in 2-3 hours.for this problem i called samsung service customer center they given few suggestions but no use later they said to visit service and i had visited service center of kothagudem they upgraded mobile software and even later they changed mother board of mobile and degraded mobile software also but there was no change in mobile as the problem continued and the response from service center of kothagudem was reckless everytime when i visited to them for service and i even called to samsung service center for many but no one even tried to solve my problem.later when i become little loud then they said our superior will call you and rectify your problem but ten days completed no call from the customer center please solve my i am afraid of that the mobile may explode during usage only please replacement of this mobile with better one later on when i saw reviews on amazon flipkart about this mobile every one stated that The battery drains up in 2-3 hrs, The phone heats up so bad, and it hangs up showing a black screen and nothing seems to work. I have to remove the battery and re start the phone again.this is HOW SAMSUNG IS CHEATING CUSTOMER FOR THEIR BENEFITS PLEASE PLEASE SOLVE THE PROBLEM . . .

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Address: Basti, Uttar Pradesh

I am kishan kumar my mail in uk to one massage this massage samsung company wining prize saMSUNG britsh POUND 500000.00 i winn let s masseg sir please help me and my contact mobile no [protected] and this massage true or false and uk massage DELIVERY AGENT BIO-DATA NAME :MR GODWIN U. JONES AGE. :51 YEARS OLD COUNTRY : UNITED KINGDOM COMPANY : FASTER JET ( UK ) International Courier Ltd ADDRESS : London Customer/Delivery Services Department, Unit 10, Ring-way Trading Estate Shadow moss Road, M22 5LH. FLIGHT DETAILS OF DIPLOMAT JAMES PETER . Flight number VS 300 Departure date 3RD September 2015 Route London (L HR) to Delhi (DEL) Scheduled departure time 3rd September 2015 20:00 Scheduled arrival time 4th September 2015 09:20 DEL - Delhi - Indira Gandhi International Airport LHR - London - London Heath row Airport. Departure terminal: London - London Heath row Airport - Zone A, Terminal 3 Arrival terminal: Delhi- Indira Gandhi International Airport - International Departures, Terminal 3Payment Number: DT939NAA Verification Number: NL[protected]PF Country: India Date: 2nd September 2015 [protected]@hotmail.com down

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kishan@12

from Gurgaon, Haryana

Sep 7, 2015

i am kishan kumar

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Speaker were not functioning. Called customer care on 16.08.15. Person visited and then replace the speakers with new one on 28.08.15. But the condition of the sound was still bad. Then on I called on 31.08.15 the cust care told that person would visit tomorrow. No one came. I again called on 03.09.15. All in vain. Email complain could not be done since the model of my TV is not listed. My contact no.: [protected]

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Address: New Delhi, Delhi

To: [protected]@samsung.com CC: [protected]@samsung.com; kunhee.[protected]@samsung.com Subject: Defect in Good and Deficiency in Services Date: Wed, 2 Sep 2015 16:18:06 +0530 Dear Managers, Despite of sending several mails for the issue I have not been entertained with any of the possible solution. So this is the last mail I am sending you. My lawyer will file a case against your company in consumer court. The CEO, Samsung Mobiles, It is with great regret that I am writing this letter to you as I want to bring to your kind notice the extreme trouble and inconvenience. On January 2015 I had purchased a Samsung Alpha mobile with IEMI No: [protected] from your company. Towards this purchase, I paid Rs 38, 000. From last two months the phone has been developing a lot problems and I found that phone is not working properly at all. Below are the following problems. 1. It’s hanging a lot and overheating at the same time. 2. Apps are not working properly due to above problem. 3. Despite of being an expensive phone the battery drains very quickly. 4. The network sucks due to the internal mobile problem; I get humiliated every time when I have to make calls and that the same call lasts for 30 to 45 sec. I have to call three four times to complete a single call. Sometimes I have to beg my friends to make calls. The entire episode has left me in a bitter taste and I am extremely disappointed with your product. I have been facing lot of mental stress, agony and immense loss of time and money. As I am a Businessman most of the times I am out in other states I have calls to make frequently. Where do I go at that time because as I am on a business trip and the mobile which I have is good for nothing. I have to approach strangers at times and busy wasting my time finding PCO's. With a great hope and hearing about a healthy reputation of your Brand name I switched from Apple Iphone to your brand. I had purchased this product but to my utter disappointment, I have faced the worst. I am not in state where I can go to a service center and bang my head on their table leave my mobile for two or may be three weeks. I just want REFUND for my mobile. In case you fail to resolve this matter within 7 days from the date of this letter, I would be forced to: · file a consumer complaint against you for gross negligence, and defect in product as well as additional compensation for mental agony and legal costs. · Start a sustained online campaign spreading the word about the appalling level of product quality. · Issue press releases online and in the print media. I hope that I will get a quick resolution for the above issue as I am approaching the higher officials. Regards Vivek [protected]

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Address: New Delhi, Delhi

Hi, This is with regards to the complaint of Samsung A-7 which was purchased from Samsung Store on 1s of September'15. From the very first day, it started getting overheated and screen goes blank. I took my phone to service centre and they had assured me the best possible solution. I had also registered a complaint to CEO' office. when i went to service centre to collect my phone they said there is no issue of overheating of phone and they have used the phone for half an hour and found no problem. when we asked for the evidences, they had nothing and said they dont have recordings in place. The Samsung service centre people mis-behaved with me and Imran Ansari we will not be speaking to you. After 5 mins, as soon as i had put in sim..the phone started overheating...I want to ask Samsung...is it possible that we use phone only for half an hour...just by observing for half an hour..they say that there is no issue with the phone...Dharam Raj chekced my phone and had no idea what he did with my phone except screen shot. I got a call from CEO" office but with NO RESOLUTION. They guys use the same language to cheat the customers and dont give any assurance on if the same things happen again. They have not solution except sitting their and making money . they call themselves technical but doesnot know T of that .They are simple saying that the phone will not be replaced...

Samsung India Complaints & Reviews

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