Samsung India Complaints & Reviews

Dear All, Greetings! I am Karthikeyan from coimbatore, tamilnadu, india Till May 21st your customer care team were saying my warranty elapse only on Sep 2015, After seeing the Bill, I volunteerly called the customer care and informed that my purchase date is May 3 2014, Now My TV has some problem, I couldn make it up, Becasue my warranty elapsed If they have informed before that my warranty elapse on May, then i would have register for an AMC, Also I made a complaint on May 13 2015, But no Engineers turned to me, But while I was enquiring the team saying, I dont have my Purchase bill, Thats the reason No engineers visited my place, I have showed my original bill to your Service engineers, From May 13 Nothing happened, I am not using my TV for these 10 days I am complaining about your Datatbase, This shows wrong data Note: I am a 75% Physically disabled - Government certified I made more than 3 complaints - But my problem not yet resolved Everytime If I call Customer care, they are saying their Senior Officials trying to call me As of now I didn receive any calls Kindly do the needful Thank you

this samsung powerbank is fully used product. it is 9000 mah battery powerbank but it is not at all 9000 mah . it is badly used product and it is like 1000 mah. when it is fully charged but discharged within 30 minutes only. it is fully used product . i have a very bad experience with your service. and finally i just want you to replace by very soon .

It is with great pain and regret I am lodging a complaint.. I had bought two Samsung Split AC 1.5 ton invertor Model:AR18HV5NFWKNNA from Girias, Bannerghatta Road branch on 04th May 2014. Our Customer reference number is [protected]. We had problems right from the first month o[censored]sage. We had informed Girias about this sometime in Oct 2014 and they arranged to send some technician. Samsung Technician visited in Nov 2014 and informed that the power supply board has failed in the outdoor unit. He told he will order and revert back. Nobody responded till Feb 2015. When we contacted Customer care, they informed us to raise the complaint again (Ref number:[protected] dtd 7.2.15). Again another technician visited and he tried to replace the board from a working unit. It did not work. After that even our second working unit also failed. Samsung informed that they will order the main board and will revert back. Even with in numerous calls made to Samsung Customer care and their local managers nothing worked. I had spoken to their Service manager Mr.Praveen (Mob:[protected]) and he assured that he will sort it out soon. Again another fresh complaint was registered for both the units (Ref:[protected]/[protected] dated 18/3/2015). In between two visits from Samsung technicians to solve the problem didn't help. Every part of the AC were replaced and still they were unable to repair. I called Samsung Customer care and asked them to replace or refund the amount. Mr.Praveen informed they would want to try one last time to repair the unit and also he assured that the Samsung will extend the warranty by 2 years if resolved. Else, they will arrange for refund. For every visit by Samsung technicians, I had to take leave/permission from my work. By end of April the Samsung engineers visited to replaced the main PCB and AC started working. We use the AC for only 1-2 hour a day. Again on May 12 one of our AC's had problem and we registered a complaint. Samsung Technician visited on May 18th and he informed the need to service the unit and it will be on chargeable basis as the warranty has been expired on 4th May 2015. I was really frustrated and told him that I am not going to pay anything. He just left without doing anything as instructed by their managers. It was difficult for me to explain the pain we underwent all these days. I tried calling Samsung service manager many times and there was no response. Honestly speaking, both the AC units might have been in working condition for 2-3 months during the entire warranty period. Please look into this matter and advise how to proceed. Hope this message reaches a responsible person in Samsung. Regards, Ravi [protected]

Hi I have recently bought new samsung S6 Mobile and very badly disappointed hence i am unable to mobile its getting very heat after charge i am not able to use it. even after visited twice the show room and twice the service center they installed new OS but still i am facing the same problem . i really regret for investing huge amount for 48000 in samsung S6 mobile i have never had such experience while using my other mobile.after buying the its been many time i wasted my time spending the show room and service center for this but still i am facing the same problem and lossing my valuable time

Hi sir I'm MUSHAVEER I bought sm g530h grant prime mobile on 14.4.15 issue of over heating I gaved once for servicing in rt. Nagar on 20.5.15 an again it's same issue of over heating an now I don't won't the same mobile I need replacement.

I had complained on 20/05/2015 with complaint no. [protected]. I had purchased the refrigerator on 30/04/2015 and within one year the cooling problem has been occurred. The vendor M/s. Jashoda Electronics, Opp. Shrinathji Complex, Nr. Gadhiya Lake, Sanand has also not supported me. So, I have complained on on-line Chat and they gave me the above reference. But till date no one has contacted me in this regard.

I SUBMITTED MY GALAXY S6 EDGE FOR SCREEN REPAIR ON 21ST MAY 2015. I PRE ORDERED MY MOBILE AND SO AS A REWARD WAS GIVEN THE BENEFIT OF ONE TIME SCREEN REPLACEMENT BY SAMSUNG FOR RS 990 +TAXES FOR SCREEN DAMAGE VALID FOR ONE YEAR FROM DATE OF PURCHASE. HOWEVER THE SERVICE CENTRE GUYS WERE NOT AT ALL AWARE ABOUT THAT PROMOTIONAL POLICY ABOUT SAMSUNG AND I HAD TO DEBATE WITH THEM FOR SOME TIME TRYING TO EXPLAIN THE SITUATION. THEY WERE COMPLETELY HELL BENT ON CONVINCING ME THAT THERE IS NO SUCH SCHEME AND THAT I WILL HAVE TO SHELL OUT A HEFTY SUM OF RS 11000 FOR REPAIRING MY SCREEN. KEEPING ASIDE THE FACT THAT AS A FLAGSHIP MOBILE OWNER I SHOULD HAVE BEEN TREATED WITH GOOD TASTE, THE SERVICE CENTRE LEAVES NO CHANCE OF INCONVENIENCING THE CUSTOMER. AFTER I MANAGED TO CONVINCE THEM OF THE EXISTING PROMOTIONAL SCHEME, THEY MADE ME WAIT FOR MORE THAN AN HOUR SO AS TO CONFIRM WHETHER MY IMEI NO. WAS ELIGIBLE FOR SUCH A SCHEME. NOW TODAY WHEN I GAVE THEM A CALL FOR THE STATUS OF MY REQUEST, I AM BEING TOLD THAT THE MOBILE SCREEN HAS BEEN REPAIRED BUT I HAVE TO WAIT FOR SOME APPROVAL FROM SAMSUNG EXECUTIVES WHICH WILL ALLOW ME TO TAKE THE BENEFIT OF THE SCHEME THAT I AM ELIGIBLE FOR. ON ASKING ABOUT HOW LONG IT WOULD TAKE, I GET HORRENDOUS ANSWERS LIKE "AT LEAST 4 TO 5 DAYS" OR " WE DON'T KNOW WHEN THAT WILL HAPPEN". I MEAN IF YOU DON'T KNOW THEN WHO WILL. AND WHY SHOULD I WAIT FOR AN APPROVAL WHEN WHAT I AM ASKING FOR IS SOMETHING THAT COMPANY HAS OFFERED AS A REWARS FOR ME BEING AN EARLY PATRON OF THE COMPANY. IF SAMSUNG INDIA EXECUTIVES IN THE BACK OFFICE ARE TOO LAZY TO RESPOND TO THE APPROVAL REQUESTS, THEN THAT IS NOT MY FAULT AND YOUR FLAGSHIP PHONES ARE TOTALLY NOT WORTH THE TAG AND PRICE. MY JOB SHEET NO. IS [protected] AND EITHER YOU RESOLVE THIS ISSUE BEFORE END OF TODAY OR CONSIDER THAT YOU HAVE LOST ANOTHER ONE OF YOUR CLIENTS TO APPLE.

my self gireesh kumar iam from kollam .igot a complaint regarding a washing machine that we purchased from nandhilath G mart kollam .C[protected] is our previous complaint id .now also some problems are there. now the mechine is not working yet.there is also water lekage problem so its tuff going . senior citizen is only in the family to deal with. and hope you will looking to that. GIREESH KUMAR PULIKKETHU VEEDU M G NAGAR 54 KILIKOLLOOR PH;[protected]

Dear Sir, This is to inform you, that, I Mrs SOHELI NAG bought SAMSUNG DIGITAL INVERTER AC RECENT(ACTUAL INSTALLMENT RUNNING). The present situation is that it repeatedly any problems happening sometimes it happens leakage of water, sometimes it not working properly, sometimes it is not cooling only fan is working. Please look after this matter seriously and try to response asap otherwise you can replace any other digital inverter either cash refund back. Waiting your positive reply and please do the needful. Thanks & Regards, SOHELI NAG [protected]

I am Pretty much desperate after purchasing Samsung Product, i had purchased a Samsung Split AC last year in the month of june, It served me last year but when i restarted that in this year summer after having its service from samsung engineer, after 2 days of service its compressor went into a problem and engineer said that compressor is to be changed and that will be changed till 20th of May (7 days after when compressor created problem ), it was hard for me to wait for 7 days for compressor in this summer but i did, now on 20th of may i got a call and they said it will be arrived till 25th of May and that was really very very shameful statement, it also realized me why i went for samsung product, no quality even worst service, worst service executives as those guys behaves like a government employee.

I pre ordered for galaxy s6 edge around one and half month ago.. but still you guys not delivering my order... When this is available in every store... While I'm contacting regards to that product every time they asking me to wait for one week, wait for two week and I'm waiting from last one and half month... so it's quite been frustrated for me... please take it seriously...

I had registered complaint on 04/05/2015 vide complaint No.[protected] it was told to me that within 24 hrs engineer will visit & resolve your problem but after continuous follow up on third day by service center it was told that engineer has visited at your home at his I was surprised because no one had visited at last fifth day engineer came and after checking it was told that compressor is out of order and it will be replaced within two days time. But another Engineer visited after eight days and it was told that compressor is working properly and some wire was loose now he had fixed that and the temperature of Refrigerator is ok now it will function properly but it was'nt, next day I call engineer and told that freeze is not been properly repaired (as ice is not forming and vegetable kept in freeze were rotted. He taken an appointment but till date he had not come. As I am regularly following up with service centre as well as with CEO office its disgusting that every morning a call come from Samsung office asking for apology and assure that the same day engineer will visit and clear the query but of no use. Today I had called a private engineer for repair but after call from Samsung I cancelled his appointment. Above all today I had received message from Samsung that the problem is sorted out and same thing confirmed from your service centre. Its a high time if within next two days if the problem is not sorted out than legal action will be taken against you.

Hi Sir, I purchased 9000 MaH Powerbank on 10th April, 2015 through Askme.com but unfortunately it is not working well. When I send it to your repairing centre at Patiala, they declare it as duplicate. Please accept my complaint and provide me the original power bank.

I purchased Samsung digital AR18jv5hbwk model. It is not cooling the room. I tried to complain to Samsung customer care which itself was a difficult process as in the roll down menu my product does not exist. After live chatting I have been told that select any product with a condition that first four alphabets matches I registered my complain on phone and also by email. on first complain an engineer came and said that he will come next day with required accessories. but he did not appeared When after two days I contacted customer care he told that engineer updated that AC is perfectly working. I have been told that an engineer will visit on Monday but till Tuesday (19 May 2015) no one came. I again complained then an engineer came and told he is asked to install new AC...A Great Surprise. I asked ok you just repair it he said no no I am not an expert of digital AC so some one will come next day. In nutshell since 20th April 2015 to 20th May[protected]/- Rs AC is just hanging in my room as show case. AC customer care and service center is trying to pass the time so that their one year guarantee period is over and then I will have to waste money. very poor condition. A company like Samsung is not expected to behave like this

I have purchased Mobile Handset Star Pro, model S7262 (Black) having IMEI No. [protected] from M/s. S.K. Mobile Vadodara vide Bill No. SK/KUNJ/10101 DTD. 03.08.2014 for Rs. 6780/-. On 11.3.15 when I got problem with Mobile handset due to out of order while talking over Incoming call. I contacted M/s.S.K. Mobile, Vadodra where I purchased the mobile . They advised to contact with Samsung Customer Care Services. When I contacted at Customer care at Vadodara, they asked for Rs.4500/- for repair inspite of the Mobile set is under warranty period (purchase date of Mobile[protected] & Samsung warranty for aforesaid mobile handset is upto 02.08.2015). Instead of repair at free of cost due to Mobile under warranty or replace with new one, they directed me to claim for insurance, if insurance policy is there. Samsung Customer Care has issued estimate for Insurance Claim for which they have taken approx. Rs.265/- for estimate. The under signed proceeded for Insurance claim, but Insurance Company has also informed that It is not covered under Insurance as per their Surveyor report-the Mobile is repairable condition having manufacturing defects and it is only the scope of SAMSUNG Company. I can not understand who can help in this condition because Customer care of Samsung at Sayajigunj or Rajmahel Road asking for money of Rs. 4500/- for repair and without issuing any job for repair. Please co-operate in this regard and do the needful to resolve the complaint with SAMSUNG. (The Mobile set alongwith all original documents is with New India Insurance Co. & returning process under progress.)

I have purchased Samsung RT26FCTR1/CTL/2011 Ser No R0084PAB900739T on 18 Mar 2012. Every year it is showing some problem that you can see my complain using Mob No [protected] now changed [protected]. Since last year it is off road due to water leakage in inner body which has not solved by your engr rep yesterday. Due to this I am unable to use the refrigerator in this hot season. You are requested to do the needful at the earliest. Thanking you. Ramesh Thakur.

lost my mobile - samsung galaxy ace nxt mobile with vodafone([protected]) sim and airtel([protected]) sim sir, model-Galaxy ace nxt imei- *352840/06/194620/1* *352841/06/194620/9* bill number- 2728 today morning i lost my mobile thats why i request you to block my phone. if there is any possibilities where my mobile please give me suggestion. please call me about this suggestion to my alternate no: [protected] Gani Sodha mo.no. [protected] [protected]@gmail.com

I have purrchased a Samsung LED TV 32F5500 Series & its cost arround 36000+. With in 2 months the mother bord has got a problem & replaced in the warranty period. Now after 1 year 11 months the LED disply is started flickering & service person told that Disply panel has got a problem they have charged 674 rs service charge & problem is not solved. Now they are telling pay 12000 Rs for panel replacement. I noticed that there is manufacturing diffect in Samsung 32inch & 40inch TV's the same has been also told by one of samsung service person & also the same was accepted by samsung customer care agent while registering a complaint. I cannot pay a 12000 Rs for diffected product & i am requesting samsung to replace Display panel with free of cost & the company is refused to give the same. As a common person already i have paid 36000Rs & it is a huge amount for me & i will expect atleast 10 years minimum life for a product i purchased..

I had purchase split case AC and failute wthin warranty period i had registerd complain on date 14/5/2015 bt till date no any calls and visite. past one week only listen story bt not had any action to resolve the problem service is very poor and bad

I have given a samsung printer Model No: ML-1676P/XIP with Serial Number of Printer ZEFRB8GF1D010FH on 11/5/2015. which is under warranty period. but the service center people are delaying my printer serviceing problem. it is in dead mode due to chip problem. plz take immediate action and reply me as soon as possible. Megha Engineering and Infrastructure ltd. Manyam Venkatesh [protected] Ashapurna City, Pal Road Opp Reliance Petrol...