Samsung India Complaints & Reviews

SAMSUNG FULLY AUTOMATIC WASHING MACHINE NOT WORKING, I FILED COMPLAINT WITH MY REFRENCE NUMBER [protected]. ENGINEER VISITED AND REPORTED THAT MAIN SUPPLY UNIT IS NOT WORKING AND NEEDED TO BE REPLACED WITH NEW ONE. SO I PLACED ORDER FOR THE SAME PART BY GIVING ADVACE OF RS 1500 BUT AFTER FEW DAYS THEY SAID THAT YOUR PART CANNOT BE REPLACED AS SAMSUNG HAS STOPPED MANUFACTURING THIS PRODUCT..AND WE CANT DO ANYTHING... SO I REQUEST YOU PLEASE TAKE IT SERIOUSLY AND GET IT REPAIRED AS SOON AS POSSIBLE.. THANK YOU

Hi, I Sanjay Vishwakarma From Nashik, using Samsung mobile from last few month . I purchase samsung S4, ( Model name-GT-I9500DKYINU SERIAL NO-RF1G2041FWR) purchase date 24.02.2015. we face the Hang heating problem and camera not clear. so i give mobile to customer care they solve my problem but during repairing period they Broken-damage my phone and they are now tell us we are not responsible for this. We requesting you please help me out. Need your support. still mobile are in customer care office. Re guesting please solve issue at urgent basis. Thanks and Regards Sanjay [protected]

Dear sir/mam, That on 12/05/2015, a complaint was filed by us that refrigerator is not workong properly and ice is not forming in our refrigerator through your Samsung customer care no.[protected] and a reference no. is given by your executive which is [protected] That on 13/05/2015, a fault of gas leak was being told by engineer on their visit . That on 14/05/2015, gas was refilled by the engineer in exchange of Rs 1280/- and an assurance was given by them that after 4-5hours that ice formation would take place but as such no ice formation had been take place after 4-5hours . No improvement had been notice in the refrigerator and the condition of refrigerator was same as before . That on 16/05/2015, a complaint was again launched by us with the same reference no. [protected]. That on 17/05/2015, a visit had been done by engineer but no satisfactorily reply given by them but on the contrary misbehave had been done by engineer. That on 23/05/2015, after continuously making regular complaints on customer service, a visit has been done by the same engineers after one week, and again an estimate of rs 700-900 is given to us and an advance of 500 was taken from us . That on 27/05/2015, engineer replaces some part of the refrigerator and again a confirm surety was given by your engineer that ice formation would take place after few hours .That after few hours no ice formation had been take place. Complaining on 28/05/2015 to the customer care support humbly again and again for the same thing but no action had been taken place yet by your company. Total amount of Rs 1766 have been spend by us on the service. No improvement had been notice in the refrigerator and the condition of refrigerator was same as before on 12/05/2015 I am unable to understand that, is my fridge there experiment center? Where they don’t know what has to be done and change several parts and still the problem is same. I can’t just tolerate this, some TOM DICK or HARRY comes and do there experimenting on my fridge and I will pay for it. If your service guys are not trained then pls give them proper training and then send it to the customer site. I can’t be at home sitting and waiting for them and calling them all the times and still facing the same issue and same problem in my fridge. If they didn’t know the problem then why they changed that part and why I was asked to pay for it.

Sir/Madam Greetings of the season! Being a customer of your esteemed outlet, we had purchased a samsung washing machine at your Udupi showroom recently( Bill No.0342697). Though the product is working good, we needed some clarifications regarding the maintenance and cleaning of the machine.A person named Prashanth- [protected] either from Samsung or Pai International had been for the installation of the machine who assured us of giving a good service.But the person when called on his mobile repeatedly for weeks together never picks the call nor reverts back to us for the clarification if any.Please ignore this mail if its not related to you and kindly forward it to Samsung customer care if the concerned person is from Samsung. Best Regards, Shrikar Kamath Udupi [protected]

The insulation of my A.C has got damaged. Accordingly I complained by calling the Customer Care service on 20th May 2015.I was told that the technician would visit me within 48 hrs. After 5 days had passed I again called on 25th May. I was again told to wait till 26th.No one turned up. I called again on 29th.I was told then that since I stay on the 2nd floor I have arrange a staircase to get my A.C repaired. Isn't this ridiculous and weird that Samsung wants its customer to maintain a staicase for the maintainance of A.C? My A.C is not working properly and the weather is so hot now. What is the point of having an A.C if I cannot use it when required.Such irresponsible behaviour is not expected out of a reputed brand. I am feeling cheated. What do I do now? Sitima Bhowmick C 2/5, KTPP TOWNSHIP PURBA MEDINIPUR, WB 721171 MOBILE[protected] Complaint No.-[protected]

i purchased samsung product split Ac model AR18JC5HATP at cost of Rs36500/-on24/5/2015 in Vijaydigital(a unit of vijay TV&Video home).At the time of purchase, company offered free installation with in 48hrs.free installation card is also given to me.Till date, nobody turned up to instal.though an executive called by phone in response to my email complaint, nobody turned up .i made several calls to vijaydigital showroom and samsung service point.please do needful on the service deficiency of samsung and vijaydigital showroom.

Hi, My name is Naveen. I purchased a Samsung LED TV on Feb2104 model UA32FF5500. In March 2015 the display stopped functioning and I am able to hear only audio. Just after 1 year completed the problem occurred and when I reported the problem to the customer support, they give a blind answer saying I need to replace the display which would cost me around 15000. Just after one year of purchase I need to pay half amount to change display. I am not sure if samsung designs a product to create a problem exactly after 1 year. If this is how the product is designed then there is no use in purchasing a brand product paying so much money. We can go for normal brand with very less amount if this is the case. I would request you to kindly check on this problem and take necessary action to fix my problem at the earliest. Hope to get resolution on this issue. Regards, Naveen

Dear Sir, I have purchased Refrigerator Samsung make on 27th May'15 at Saravastore T.Nagar Chennai. Till date no one come for Demo. Last four days without refrigerator my all the vegetables and fruits spoiled. Day they are calling and asking address and finally not yet come. Call from the following phone # [protected] and another one number from yesterday. Evening call from phone # [protected] and asked service person came or not. When i called toll free # and i came to know complaint closed and mentioned address incorrect. These peoples cheating and spoiling Samsung name. Please take this complaint very serious. Again i have called toll free and booked complaint. Complaint # [protected]. Thanks, Ayyamperumal G

PROBLEM WAS / IS NO COOLING IN 1.5 T SAMSUNG SPLIT A/C Service requested online with Samsung Customer Care @[protected], they Assigned to Nellore Samsung Service Center, Nellore Service Center sent technicians and were requested to send complete Indoor & out door to Nellore from Mannarpolur, Sullurpet, nearly 80 KMs from our place i.e Mannarpolur. After sending to Nellore and complete verification Samsung Authirised Service Center, told us to pay Rs. 3300 to solve the problem + transportation, We agreed and paid on 9/3/2015, after thorough verification for a week brought to our place to Mannarpolur, their technician was even unable to run the a/c, he said, he doesn't know the problem, we called and discussed with Nellore Samsung Center Technical officer, after that the technician who was at our place has done something and started the a/c, from next day on wards we were calling Samsung Customer Care @[protected], no one is taking care of a/c and given so many dead lines, we also tried to contact superiors to the call attending people @[protected], but many times we were assured that their supiriors will call us in 30 minutes, but no body has attended our problem and solved. Finally after so many attempts The authorized Samsung Service Center people called me and has given shocking news that a/c compressor has problem, so replace the Compressor which is around Rs. 12000/- it means they collected Rs. 3300 + 2 times transportation, replaced & repaired the dead & not working compressor intentionally, suppose if we agree to replace the compressor, they will say another problem and will collect money by noticing another problem at that time. Our conclusion is whether the Authorised Samsung Service Center people are capable of doing / attending problem, because by paying transportation charges, sent to their place and given for 1 week time to rectify the problem, they failed to do so, more over the Samsung Customer Care people are very very irresponsible in addressing the issues of the Customer. Kindly solve my problem so that my interest in buying Samsung products will not end up with a/c as i have all other Samsung products, moreover other customer should not suffer like me. Complaint No [protected] on 1/5/2015,

I, Ganga Chaubey purchased refrigerator - DC SAMSUNG RR1914BCARH from Vishal electronic, Jaunpur on[protected] at Rs. 11, 800. but within 7-8 months its cooling process totally failed. I complained at least 4 times but the worst thing pointed out by your service center that put coal and lemon in your refrigerator for cooling and avoiding bad odor. one of person come from your side and then he told that there is problem of gases system and he told he will checked it but his response also not at touch point. finally your service provider told that its your duty to bring refrigerator then we can do further process. Our system in warranty period and its your duty to take system from our place and make it rectify. I EXPECT COORDINATION FROM YOUR SIDE. my contact no. is [protected] REGARDS

I Have Samsung TV model joy series-5 32f 5100 from Kings electronics which initially saying warrenty of (2 years).I purchased it on 2 sept 2013.Due to some problem TV is not showing the Picture only able hear sound same has been reported to the Samsung service center on 14 july 2014 Number is [protected] after initial review by Samsung Engineer is confirmed that the SAMSUNG TV Panel is not working. That time TV is in warranty period so we got replacement of panel after one month. Where we expected to replace TV. Then after some days again same problem raised, Again on 19th April 2015 we faced same problem. Is this service they giving to customer. In 2 years we faced same problem thrice. we want replacement of TV. Thanking you. Expecting some strict action from you.

SIR I WAS PURCHASE ONE SMARTPHONE GALAXT CORE2 SET FROM " THE MOBILE STORE" ADDRESS - SS ROAD, LAKHTOKIA, GUWAHATI-1 ON DATED 03 DEC 2014 VIDE RETAIL INVOICE NO - 34558 AGAINST RS.7850.00, IMEI NO- *356894/06/052858/1*, BATTERY NO - BPIFA20ES/2-B. SIR, IT IS INFORM YOU THAT LAST 7 TO 10 DAYS AFTER SWITCH ON OR AT THE TIME OF CHARGE / USE I FEEL THE SET ARE HEAT FULL CHARGING NOT COVER MAXIMUM TIME. SIR, I WANTS TO KNOW WHY YOU SUPPLY THIS TYPES OF DEFECTIVE SET AT MARKET. I AM A BUSINESSMAN, I PURCHASE YOUR SET WITH MY HARD MONY, AT PRESENT THIS SET COMPLETELY OUT OF SERVICE ALONGWITH MY TWO SIM ARE CLOSED, WHO PAY MY BUSINESS DAMAGE?. I WANTS TO KNOW YOUR PROPOSAL ABOUT YOUR DEFECTIVE SET, CAN I MISTAK OF PURCHASE SAMSUNG MOBILE THANKING YOU SAMAR NATH LAL SATGAON MAIN ROAD, PO- UDAYAN VIHAR, DIST- KAMPUP METRO NEAR- SBI NARANGI, GUWAHATI 781171 MOB- [protected], [protected], [protected], [protected]

Sir, I am a temporary resident of Ernakulam and staying at Chalikkavattom, CC47/1658 Avani, Venala PO, Ernakulam. During 3rd week of May 2015 especialy on 20th May I approached shop Named Samsung Authorised Service (By Swiss Time House) centre, Suituated at GCDA Complex, Marine Drive(Their Contact No.[protected], 2354959) for replacing the Back pannel of my Mobile Model No.GT-I9003.I asked its price .After checking its price from their Computer they informed its price was Rs.300/-, But they informed it is not readily available with them and order have to be placed.I agreed to place order.So they placed order and asked me Rs.100/-towards advance payment.I paid Rs.100/.in advance and gots receipt No.499 dated[protected].They informed me after one week you might come and collect it.On 27th May I received SMS informing me by them the ordered item has come and asked me to come collect it.Accordingly on 29th May I approached their shop to collect it.They created a bill No.SC373 in form No.8B by billing amount Rs.420/-(which includes Rs.400+Out put vat). I was suppose to pay Rs.200 as balance..When I enquired of its increased price they became violent and informed if you want take by paying Rs.320 or take back the money given in advance...The act of business man is totally fruad and unethical act towards me as a customer. Hence request your kind interference to resolve my issue...And request to warn such business people or cancell their lisence with immediate effect or otherwise this matter, I may be forced to take up to extreme higher up..It may be a small amount to compromise with..But this types of games they play with all customers.For the sake of victims of all these unethical business people law and rule of the state is be more vigilent for the safety of the poor consumers. Thanks with Regards Johny Andrews [protected]

respected sir kindly solve my problem that samsung E7smart phone was purchased from Connecting People 80 vikram Marg Free gung Ujjain M.P. on 06/04/2015 through invoice no 2802 IMEI No *[protected]*and *[protected]* the scheme as told by th shopkeeper is that at the time of purchase of th same was that an amount of 500 will be paid to the customer through Payteam vollet scheme Evenafter talked several times with the executive personnals of Pay team and the owner of shop keeper of connceting peopel i am in waiting of this amount of scheme promised at the time of purchasing of the same .Kindly resolve this probleme at the earliest . s.g.mandle vice-principal jawahar navodaya vidyalaya college road Alirajpur 4577887.Mob no [protected].

I have double door Samsung 280ltr refrigerator, its 2009 model My fridge was not cooling at al from last 20 days in the lower portion and in the upper part it was cooling but no ice formation is there. After several complains to the Samsung service center, service engineer came and opened freezer portion and said your freezer is not defrosting and it has lot of ice formation so leave open like this for 24 hrs and then we will come and change some part. Next day after calling so many times they came and changed part DA47-10150F and said now it should work fine and charged Rs596 for the same. This was done on 12th-may-15 but till date problem is same. My fridge is still not working; again complained about it and service person came and said there might be problem with another part so we might have to change it, but you wait and watch for 2-3 days if it’s still not working then we will change it. I am unable to understand that, is my fridge there experiment center? Where they don’t know what has to be done and change several parts and still the problem is same. I can’t just tolerate this, some TOM DICK or HARRY comes and do there experimenting on my fridge and I will pay for it. If your service guys are not trained then pls give them proper training and then send it to the customer site. I can’t be at home sitting and waiting for them and calling them all the times and still facing the same issue and same problem in my fridge. If they didn’t know the problem then why they changed that part and why I was asked to pay for it. Call no : [protected] IF YOU ARE NOT ABLE TO PROVIDE SERVICE THEN WHY YOU ARE SELLING THE PRODUCT

Hello Team, This is regarding my mobile samsung galaxy core prime. I Purchased mobile on 4 April 2015. From the day one mobile is giving problem. Sometime network issue and sometime camera not found. i visited your rajpura samsung service center they said this issue is belong to software. we need to update the software. They update the software but again issue is not resolved. After that they said issue is with main board we have to replace the board. i submitted the mobile rajpura service center. After 3 days i received my mobile from service center then i come back to home. i checked my mobile issue still same. then i go back to service center and asked issue still pending. Now they said we have to replace again board and camera. I am harassed from the service. 4th time they update the software and main board the also replaced. This is my new mobile and within month is giving so many problem. Now i dont want to replace the part. i want to replace the mobile or refund my money back.

worst service i ever had, (display) at samsung service center, tagore garden, attendent kawaljeet - first he says screen is crack then he says motherboard is bend ( neither i drop my phone neither i open or try to bend ) why they did not understand and make money i never ever going to use samsung product again & do not prefer anyone samsung product

i given my samsung phone on 1-5-15 and display stop working i have given them on 27-5-15 they r not able to solve my problem they fitting screen and there is a gap coming while fitting and they are not able to resolve my problem, they open my phone 4 times in front of me,

Had lodged a complain on 24 th May regarding my fridge. Inspite of several calls the complain has not been attended. It's disgusting to see how these big companies treat their customers. Once they sell their product they wash their hands off. Touch home express services of Hyderabad sent a technician and so did the Samsung company. Till date the problem has not been taken care of. The technician of Touch home express service has taken away the motherboard promising to rectify it or install a new one. No action Now he has the audacity to not even pick up the phone. Samsung has a worst service. Thank heaven this is the only electronic gadget I have of this company. Shame on them

I have purchase microwave oven dated 16/10/2011 and it have cavity problem i call customer care of samsung few days ago and told him my microwave cavity peals out he say me tommorow engineer will came in your adress. Next day engineer came and told us cavity will b repairable pls leave this oven in samsung workshop. Next day we will take the oven with us and there service centre in charge told me we cant repair your oven in the workshop pls take it in 3-4 km away shop he will paint inside and it will b ready to use for few months but my oven cavity is in warranty period then why i take it in shop, i drop it in service centre then i again call in samsung toll free no and told all the matter he say i file your complain next day a call came from samsung care but he refuse me to make good the product and he told me we will give u only 44% of the product.If our product is in warranty period motor, binding and exterior is in good condition then why we will take only 44%. If samsung cant repair cavity then why the company gave warranty on cavity.