Samsung India Complaints & Reviews

No, reply, no response nothing from the samsung yet.

The co seems to be sleeping and making us fool with false comments don't care for customers and there faulty products. If this is so they should be banned in our country .

still no response from samsung highly regrettable

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail Please provide your contact detail as we are unable to reach you by the given contact .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Hi,

I have bought the Samsung champ mobile in the month of july 2011.due to reloction i lost my mobile bill.Now the store is permanent
close from which i bought my mobile.now service centre is force me to produce bill.now tell me what shall i do?
model no-samsung champ
IMEI-NO 357492/04/180063/0
S/N-RW6B550578N

Dear Mr. Yadav,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Dear Customer,


Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. With reference to your query, we would request you to contact

SAMSUNG Customer Contact Center on 30308282 /[protected]Toll free from BSNL and MTNL), our service specialist will be glad to assist you and will update you regarding all queries related to new product . You can also consult the specificaations of your desired product

Thanking and assuring you of best services always. Please feel free to contact for further assistance Customer


Satisfaction Team
Support.[protected]@samsung.com

Samsung Mobile — defect product

dear sir,
I purchased samsung wawe 533 mobile,the mobile have defect in it,i complained in galary several times they do software n then mobile start worink then again in few days it gives same problem....

Dear Sir/Madam,

I visited to samsung service centre for repair of my tablet in month of February. I was facing battery problem. They changed battery in first visit but problem was not resolved then i visited again they changes socket but then also issue was not resolved. then third time i gone there this time they changed mother board but still problem was there. then i raise complain and one of there executive told me after changing mother board problem was not resolved as it was refurbished and this time they will use new mother board sent from there noida center to bangalore. My issue was when im paying for a new mother board then how can they use a refurbished item. When i said this to customer care center then Mr. Ashutosh called me up and asked for couple of days to inqure about the issue then he called up and said information provided by there customer care center was incorrect they have used new mother board. Here my question is how should i rely on them. I spent approx Rs 7000 and getting this kind of service. Then Mr. Ashutosh never called back for solution. Then i dropped mail on CEO link and Mrs Aswathi nair called me up and said she will resolve my problem but she never called back. I called three times to arrange call back but no one called up. Finally i again dropped mail on CEO link and today Mr. Himanshu called me up and told me neither they will refund nor they will give gurantee for repair. If they was supposed to give this answer only why they took so much time that is almost a month.
This is a very poor and irresponsible service experience. I suffered a lot due to all this and i want to file a complain against this.

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

We purchased SAMSUNG w/m(WM82VSL) on 26 jan 2011. we are fed up with quality of wash like stains are not removed, wshing powder sticks to all the clothes( more prominent in dark colored clothes), water leaking problem and stinking smell in the clothes even though we are using the recommended washing powder. We are very happy if this machine is exchanged or replaced with new one solving these problems. pl. look into the matter ASAP.

Samsung fully auto washing machine — Non Installation of washing machine

Dear Sir/ Madam,

Three days before I purchased fully auto washing machine. Since then I have been waiting for your engineers to install it and give a demo. I have called them a number of times on phone but every time they get away with one or more excuse. This is high time you people are doing this.

And one thing i am sure about now, i'll never purchase any product of yours in future


With regards

Samsung — Washing Machine got replaced

The front door washing machine had a problem in supplying water to a drum. Water was coming out without going into drum. I gave complaint they repaired the machine after 10 days by taking my machine to their service location. Once it is delivered, we came to know that washing machine got changed but serial number is same (surprised...). I called back to customer service center and they told that they have not changed. Please take care while you are giving your washing machine for service to their service center location.

Samsung Washing Machine — Waiting for installation

Dear Sir,

We bought a Samsung Washing Machine on 09/12/2009 and numerous calls to the customer care center and service center are of no avail. It is more than 10 days since and we are still waiting for the washing machine to be installed. I really concerned now that if there is a problem with the washing machine will these guys ever turn up. This is really pathetic service from such a renowed brand.

Joel Varghese
Cochin

my new machines inner tub is slanting

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Samsung fully auto washing machine — PART NOT REPLACED RENDERED USELESS

I have purchased fully auto washing machine in Oct 2007 from Ambala.this machine is out of order since Nov 2011 and i am running piller to post to get it operational.Earlier O ring and hing was not being replaced , which could be replaced after series of complaints.In the mean time Samsung Engineer briefed me about the rusted condition of the outer body.I talked to many people in samsung for complaint status and could not able to get any reply.finally i visited Samsung Service center in Ambala by kind advice of one of their staff member and deposited advance money to get the part as per them.They say it can be ordered only after getting advance deposit and now wait for the part to come,After multiple reminders i got an answer to come for collecting refund and part can not be found in inventory.What i graet reply after such a long wait.They assured me of continue tracking the same and I should try at my end.I got a letter from Samsung today telling me no Part is not available and by their depreciation method Machine value is almost nill now.No engineer visited my place as per them.What a fu..cing Coordination in Samsung staff.Samsung should have made it clear that they will not give any service after a period of 4 yrs as product carries no value to them at the time of purchase so that i must have avoided the purchased and saved others in our vicinity agianst such cheating practices by Samsung.Will Samsung do something?????

Dear customer

Greetings of the day !

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear Mr. Akhilesh Kr
Thanks for your concern.
I have sent seperate mail to you before posting this complaint.Anyway my contact number is [protected], [protected].
Rgds
Ashok

i have purchase a samsung mobile GT-c3010s in 06.11.2010 it's warranty period is (06.11.2010-06.11.2011).Now i have a problem in my mobile(mobile dead), i give my mobile to samsung service center (ASIA ELECTRONICS) in R.S Puram, Coimbatore.after the service still i have a same problem.
IM NOT SATISFIED IN SAMSUNG SERVICE

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

There is anything to do with the staff there in Asia Electronics. The entire network of Asia Electronics has been like that. It's one of the worst Samsung service centers here in coimbatore. We can't go anywhere else. This fraud guys are always doing like this and i tried informing Samsung customer care almost 10 to 20 times, but they haven't taken any action against these guys. Starting from Manager to Service manager to service engineers, all are big time frauds. They never respect customers. They treat you like a beggar if you phone them more than 2 or 3 times. It's useless. If you are in Coimbatore, don't buy Samsung products until this Asia Electronic thing gets out of here. I don't know how many people will still face the same problem because of these frauds.

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

samsung monitor — Repaiar of Monitor

I had a Sumgsung Monitor which was repaired from samsung customer care on 16.2.09 vide cash receipt No.28591. But now It was still facing probllem that, when video is running on the computer the screen saver is generated on the monitor. Please look into the matter and to have some solution. I tried to contact samsung customer care and a local number of Pressman House at Kolkata but found no response.

Thanks.
Narayan
Mob- [protected]

Dear Sir

As your advice i visited authorized samsung service center at Quit shop No. 8, sector-41, Chandigarh on 7th November'2011 and meet Mr. sandeep We talk about my problem and he check my laptop and noted required details... Model No/ sr. no. Bill no. Bill date and tell me that keypad is not avaible in stock We ordering keypad inform you 9th November but no call received till date then i call customer on toll free no[protected] and he update my complaint and gv reference no and insure that somone call u today but no calls pl provide me status asap.

(After 15 dayS there iS one problem Start in laptop keypad Switch ( S & w ) are not working )

Details:-
SamSung laptop Sr. No. ZYUJ93SB701010 from M/S FaStrack Computing ltd. S.c.o no. 63 & 70, Sector-20-c, chandigarh aganiSt BILL NO. G0001932 Dated. 06-Sep-2011
regardS
RajeSh Khera
email. id. [protected]@gmail.com
Mobile No. [protected]

This is my last and final mail I m totally fed up to contact Samsung Customer Care Team / Samsung Technical team as they ASSURE me last week that your problem solve by 16th November till date I continuously in touch with Customer Care Team / Samsung Technical Team and Authorized Samsung Service Center at Quit shop No. 8, sector-41, Chandigarh only assurance they give me. When I call Authorized Samsung service center, Chandigarh no one pick phone from last one week (Only one Time pick phone and reply this laptop Technician is not available they note down my number when he back we call you back till date I m waiting for their feedback. I m doing business of Events and Out advertising facing many problems. Pls tell me can anyone help me or I fill the complaint.

Regards
Rajesh khera
[protected]
[protected]@gmail.com

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

samsung/LCD Monitor — small brake at corner side

Hi this is srinivas,I brought my LCD at the cost of 9200,but there is a problem with my LCD.The problem is a small damage(Brake) at corner on below right side,this was happened at last year.The customer care said that the repair charges is 7000,now what is the solution for it...there is any chance to exchange ..Thanks in advance

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com