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Samsung India Complaints & Reviews

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Updated: May 27, 2026

Complaints 19006

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11222

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7784

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Samsung India reviews & complaints page 775

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Address: Ludhiana, Punjab

Complaint of Poor service
I purchase a new Samsung champ from P.K. Electronics Pul sudhar, New Akalgarh Basti A.D. Halwara. of Rs.3600 on[protected]. Next day the phone is stop working. And remain in dead condition. I discuss this problem with the retailer but he refused to do something and advised me to go service centre.
But according to the rule. If there is any problem occurred in newly purchased branded phone within a week then the company replace the phone to retailer. Then why should customer suffer.
Today all the retailers are just making their own profit. Instead they like to give customers harassment. They don't care about how valuable is the time of other person.
It is directly effects the image of the company in the mind of customer. The customer just only feel that the manufacturing company is poor.
So it is the duty of the seniors of company to do some strict action in these type of cases.
Regards,
Customer
U.P RAO
[protected] available after 2:30pm
Manager Electrical Dept.
AIR FORCE STATION HALWARA.

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Dec 12, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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Address: East Singhbhum, Jharkhand

Dear Sir,

myself kishor kumar . I am the user of Samsung star duos B7722. I have some problem with my
handset and service centre (4 time given to service) is also disable to rectified that problem.

Sir please considers my set problem and solves it as soon as possible.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 20, 2011

Verified Support

Dear customer

We are waiting of your contact details so that we can assist you in a better way

We would request to feel free to reach us and provide your contact on below address

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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Address: Raigad, Maharashtra

Purchased in Oct 2009, Samsung AC for 28500 and same is not working due to leakage in condensor which is a part of compressor. It is surprising that warranty is for 1 year but for compressor it is 5 years. Now because of leakage in condensor in less than 2 years, compressor is also not working. More over, due to leakage in condensor, gas has also evaporated with no fault on my side.
I registered online complaint ( no [protected]) and also contacted shop in panvel from where purchased and also service centre and both are denying to repair it free of cost and are asking 5500 for repair and gas filling. Both shop and service centre are not showing any interest and care. Even i complained to senior person in Samsung but he is also asking to get it repaired with some discount of 20% and asking to pay around 4500.
Even I asked them to take back Ac and pay me as per policy and service sentre agreed also confirming that company will deduct 22% and refund balance and they will come with cheque and take back AC. But after 10 days they refused and said that company cannot refund and only it will be repaired at cost mentioned.

Pl help I am n=in Mumbai and facing lot of difficulty since last 3 months.
Mukesh C Jain
Mobile [protected]
mukesh.c.[protected]@adityabirla.com

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Samsung India Customer Care

from Pune, Maharashtra

Dec 12, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

M

Mukeshchandra

from Jaipur, Rajasthan

Dec 16, 2011

Mr Akhilesh

have not received or heard from you anything so far

Pl revert back

regds

mukesh

K

koolabhi02

from Noida, Uttar Pradesh

Dec 30, 2011

The leakage problem is there for every samsung AC .I have to get the gas refilled 2-3 times every season. Really bad ACs from samsung and worst customer care

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Address: West Bengal

Sir i bought the new samsung S5610 mobile handset 1 mnth before...after i started using it i found that in the text messeg here is an option called emoticon..when i am clicking to that the emoticons(face) are not showing..only the list of specific symbols are visible which creates the emoticons..i complained regarding this matter to samsung they told that this phone doesnt support the faces..but when i am going to the option edit image there after going to emoticon option i can see the faces...Thus i need ur suggestion regarding this matter...an early action will make me happy..m waiting for ur reply

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Dec 12, 2011

Verified Support

Dear customer

We are waiting of your contact details so that we can assist you in a better way

We would request to feel free to reach us and provide your contact on below address

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

R

riju1212

from Bangaon, West Bengal

Dec 17, 2011

my contact number= [protected]

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Address: Mumbai City, Maharashtra

I James Lobo Given my mobile at Samsung Service Center Shop No .5,Vishal App., Bld.No,-129 Near icici bank pant nagar Ghatkopar (E) For Repair on 05/12/2011 and they told that it will given on 08/12/2011 but when ever i call they tell me u will get in afternoon or evening even today i call to sunil no [protected] he told me the same that i will get today afternoon My mobile Serial No is RVBB485972X ([protected]) Model Name is GT-I9003 i had purchase on 05/06/2011 So please do look after

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Samsung India Customer Care

from Pune, Maharashtra

Dec 10, 2011

Verified Support

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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Address: Pune, Maharashtra

Dear Sir
I have taken mono laser printer of 1640 series from

Mr. Satish Holkar,
Nirmala Computers,
Tandulwadi Chowk,
Burud Galli,
Baramati (pune)

[protected]

on Date 12th Nov 2009 with SIN- 1476BACS800467B of cost rupees 5500/-.

The printer was not working properly nearly 1and 1/2 month before and then
I have given it to Mr. Satish Holkar, Nirmala Computer, for repairing purpose. But after nearly
same period of 1and 1/2 month, he has given me this printer by saying
" The printer needs Toner for after every 2 and 3 refilling which is of cost of 3500/- rupees"
In between, I have called nearly 15 to 20 times to this person to have printer.
Now, I have printer but not having the toner replaced as per his opinion.

I request you to give me the feedback of this as early as possible.

Your costomer

Dinesh B. Hanchate
B-2/10, vidyanagari,
Baramati 413133
[protected]
[protected]
[protected]o)

DIGITAL CONSORTIUN support.[protected]@samsung.com
C.T.S.NO.[protected],BALCHANDRA VILLA S.NO.267,

LAXMI NAGAR PIMPRI,

MAHARASHTRA 30308282

4 ELEGANT support.[protected]@samsung.com
ABC BUILDING,

AKUROI STATION PIMPRI-CHINCHWAD,

MAHARASHTRA

30308282

Specular Services

support.[protected]@samsung.com
24,Amar Enclave , Pune-Solapur Road ,

Wanowari, Pune-40 PUNE,

MAHARASHTRA

56235476,56235477,[protected]

Reply

Forward

SUPPORT INDIA support.[protected]@samsung.com

11/30/10

to me

Dear Mr.Hanchate,

Thank you for becoming a patron of Samsung product.

I sincerely regret the inconvenience caused to you. I have forwarded your complaint regarding your printer to our department concerned. The relevant person will get in touch with you shortly.

I appreciate your patience and request you to bear with us till then.

For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free).

Thanking and assuring you for best services always.

Vinita Jangid

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.

Aug 13, 2020

Complaint marked as Resolved

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Samsung India Customer Care

from Pune, Maharashtra

Dec 9, 2011

Verified Support

Dear Mr. Dinesh,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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Address: Chennai, Tamil Nadu

I purchased an 1 ton Samsung Split A/C during September 2011. At the time of installation itself, the company’s technicians did not fit the AC properly. On my complaint they sent another technician and got it fitted. As per the Company’s policy, it has to send its technician 3 or 4 times during the warranty period to service the AC, but nobody has turned up so far. But to my surprise, on 6th December 2011 I got a call from a Samsung Technician for servicing the A.C. I told him to come on 7th December 2011 but he did not turn up and he came on his own on 8th December, 2011 after 6 p.m. I allowed him to do the service. My point is the Company has not bothered to do the regular service in time. Actually the company has skipped 2 or 3 services on its own. During the March 2012, the warranty period will expire and the company will not bother to listen to my complaints or else, they will charge for every service. The Company has done injustice to me by skipping the regular services, for which they have not even bothered to intimate their failure.

U.K.S. SRINATH

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A

anujaggarwal31

from New Delhi, Delhi

Samsung Split Air Conditioner — Poor After Sales Service

Inspite of lodgeing several request to resolve issue in my Samsung Split Air Conditioner, there is no response to it. The latest complaint lodged 3 days back is still not entertained. There is some manufacturing defect in my Airconditioner purchased during the month of october-november 2009, there is regular one or the other issues in it and every time the service man gives us silly excuses regarding our problem.

S

srinpush

from Muluppilagadu, Kerala

Apr 18, 2011

Samsung Split Air-conditioner — Poor Service

Last month. I purchased an Air-conditioner [Samsung Split Ac] from a local dealer at Chennai. The dealer had made prompt delivery and arranged to send a technician for fitting. The technician brought a small boy who did every job. I suppose, that boy is not a qualified person and started working on a full scale. While fixing the outdoor unit, they fixed the L angles wrongly, i.e., not symmetrically. With the result, the plastic cabinet of the outdoor unit did not fit well. If all the screws are tightened, the fan is not working. After struggling for 2 hours, the technician removed a screw of the cabinet and said it is o.k. Subsequently, I lodged a complaint with the Samsung India narrating about the problem. Next week, a person from Samsung visited our house and checked the whole unit. He also could not rectify the problem. I only explained him the reasons for the problem. Lastly, he asked me to sign the form of compliance. When I asked him that when the problem is not rectified, how can I sign the form. Then, he suggested me to write that a demo was presented and sign. I also did so.

The problem is that if a person comes from Samsung he should show his identity card first and start the work. On that day, when the technician came with his relative boy, he started working very fast and on many occasions, I had to point out the discrepancies, levels etc. At the time of drilling holes for the L angles, I did not notice about the levels, whether it was symmetrical or not. Otherwise, he could have corrected. I could find only at the last when they were struggling with the unit, as the fan not was working. They fought about for 2 hours and atlas removed the cover of the unit and found that the fan was working. They left the unit and got my signature also. When I asked them, they replied that it wont make any difference as the unit is working well.

To add further, they did not insulate the copper pipes properly with the thermo-col material. Later, when the Samsung sent other person, he also could not identify the defectives. Rather, he suggested that why to disturb the new piece, when it is working, which I felt is correct.

Now the outdoor unit of the instrument is not properly covered with a screw left, and the gaps are visible from outside and the copper pipes are not properly insulated. Both the technician and the representative of the company did not take my grievance seriously.

The Company [Samsung India] did not even bother to convince me. They never felt that it is the question of their reputation. I, therefore, advise all the future buyers of Samsung Products, to think number of times, before buying Samsung Products.

UKS SRINATH

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Address: Mumbai City, Maharashtra

I purchased a Samsung Galaxy Note from Croma, Mumbai with great expectations but my excitement soon turned into disappointment. My phone crashed and refused to start within 3 days from date of purchase. Further disappointment with Samsung's refusal to replace the defective piece. In spite of repeated follow up with Samsung, I have not been assured of any definite answer and I don't want a repaired phone.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 8, 2011

Verified Support

Dear Mr. Tandon,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

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Address: Firozabad, Uttar Pradesh

My above set locked last three months, I have lodged complaint toll free no. bearing complaint no. [protected] dt 22-07-11, 09-08-11, 17-08-11, 20-09-11 and 07-12.11 but no reply has been received from the side of company, the auth service centre Mohall ganj, Firozabad is miss behaved I have also sent regt letter to the company dt 07-08-11, 21-09-11, 01-11-11, if set not open within 15 days on receipt of this letter failling which the matter has sent to the court and company held responsible all the consequence please note.
Piyush jain
83, hanuman ganj Fzd.
Mob [protected], email [protected]@yahoo.co.in

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Address: Birbhum, West Bengal

sir,
samsung S8003 (jet 2 ) battery is unavalable in market, even in samsung care. i can not understand what i do with this phone....please please do avalable
the 3.7 v li-on 1080 mah battery. thanks

ph no:[protected]
biswajit bhalla
indirapally
suri,birbhum, po; barabagan
westbengal
pin;731103

Samsung India customer support has been notified about the posted complaint.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 8, 2011

Verified Support

Dear Mr. Bhalla,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

B

Biswajit Bhalla

from Digboi, Assam

Dec 24, 2011

thanks a lot

B

Biswajit Bhalla

from Digboi, Assam

Dec 24, 2011

TO
Customer Satisfaction Team

MANY MANY THANKS TO YOUR TEAM. I AM VERY HAPPY TO SAY THAT UR TEAM HAS TAKEN A QUICK ACTION AND I HAVE GOT MY SAMSUNG S8003 BATTERY. THANKS A LOT AGAIN... KEEP GOING.

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I bought a Samsung LED TV 40" MODEL-UA40D5550 From Suao in TAIWAN. After brought my country in bangladesh and connect with cable TV,now no colour and no sound observed.please advise me the fault and remedy for such problem.awaiting for your reply.

thaks
hai.[protected]@yahoo.com

Aug 13, 2020

Complaint marked as Resolved

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Address: Andhra Pradesh

I Purchased SAMSUNG LCD 22inches TV on Nov 2011 month. While purchasing this having an offer with 80 DVD pack. but Bajaj Electronics in punjagutta they are not given along with TV.

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Samsung India Customer Care

from Pune, Maharashtra

Dec 8, 2011

Verified Support

Dear Mr. Mohan,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com & singh.[protected]@partner.samsung.com

Samsung India Customer Care

from Pune, Maharashtra

Dec 12, 2011

Verified Support

Dear customer

We are waiting of your contact details so that we can assist you in a better way

We would request to feel free to reach us and provide your contact on below address

Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

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Address: Gujarat

Dear customer care,
i bought silver wash samsung machine model WA85PVL on 17/01/2010 .Your service engineer third visited in my home and promised to repair the machine. I complain to the customer care center on[protected] regarding this, they are giving only the assurance to repair the machine but till date they have not repaired the machine.My Complain no. is [protected].I think Samsung is waiting for expired of my warranty of the Washing Machine. If that will happened then I will go to court of law.I think Samsung is waiting for expired of my warranty of the Washing Machine. If that will happened then I will go to customer court,Please solve the problem once for all on priority.plz,solve my problem as soon as possible.

Chirag D Devani
Mo:[protected]
39,Ishwarkrupa soc-1,
Nr [censored]al juice centre,
opp government school
trikamnagar,L H road
surat-395 010

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Address: Haryana

Hello Sir,

This is to bring in to your notice that i bought one smartphone back in august, selling out my 30k hard earned money. The phone comes with a grollia glass and it promises that it can withstand scratches and pocket pressure. After two months now I see my screen has cracked and there is no display, and the service center people are saying this cannot be covered under warranty, Kindly take some steep action on this people.

Earlier I had lot of respect for Samsung, now it has gone, please do something.

With Regards,

Abhishek.

[protected]@yahoo.com

[protected]

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Address: Howrah, West Bengal

Sir,
My name is Sohail Ahmed, I bought a samsung mobile bearing model no. S3770K.
I also made a complaint regarding that phone two days back in consumer complaint
cell. After that they call me back and requested to submit the mobile in howrah
service centre. After reaching the service centre i found that no body is present
to attend me. Though the office was open i waited for more than half an hour.
When I contacted the manager of the centre, he told me to go to the main service
centre which is in minto park. I feel harassed and humiliated.

Yours faithfully,
Sohail Ahmed,
Mob: [protected]
Email: sohail.[protected]@gmail.com

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Address: Ambala, Haryana

I had lodged complaint for hing and -ring broken on[protected].No body visited inspite of repeated reminders.Matter was taken up with supervisor who assured repair.One person came and gone back saying they will come baack on the issue but nothing in next week.Then we again involved supervisor from customerr care who sent somebody called engineer who could not open the broken hing and kept the new hing at housing saying will come tomorrow with o-ring.NO body turned up fro next 10 days.Supervisor again called by us.somebody came and show us surprise that to him complaint had been resolved already and he called the former visitor etc.He narrated that he was thinking that it is aabout semi auto machine.He will come after two days to attend the same and he is again initiating the complaint.No body since last 4 days.What an f.. service and what a engineer and what a system where conplaint is closed without doing anything and and part is left unfixed at customer point. SAmsung should have at least set a system to close the complaint by customerr signature.How this happened is like is a BRAND , of no care attitude.SAMSUNG keep it up we will show you when comes to market share.

[protected]@rediffmail.com
[protected]

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Address: Howrah, West Bengal

Sir,

I purchased a samsung mobile bearing model no- S3770K from authorised samsung retail store.
But after using the phone for 2, 3 days I found that the mobile music playback sound is less
than average and youtube video is not playing. When I submitted the phone to samsung service
centre for the above problem they did not done the correction and even arguing that the set
has no dedicated youtube icon so youtube video will not play. After that incident I feel
cheated by the samsung company. Please help.

Yours Faithfully,
Sohail Ahmed,
Email: sohail.[protected]@gmail.com
Mobile: [protected]

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I

imranahsan

Jan 10, 2012

please click menu then go to internet option click once then click offline page you will get off line page clic on that and write google.com and press done in google search for youtube and then you will find this option broadcastyourself press on that option with u r finger and then you will find youtube and it search write what ever you want to and see songs movies as well thank you

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Address: North Goa, Goa

Aires Carvalho from Saligao, Goa, India had purchased a 1 ton Samsung A/C from Talauliker Electricals, Panjim, Goa, India on November 23, 2011, at Rs 23,500. Within a day of installation the A/C has stopped working. We had lodged a complaint with the Company and the Complaint No is [protected]. We also lodged a complaint with the dealer who only assured to send his technician but failed to do so. The company officials of Samsung too had promised to do so but till date have failed to keep their promise and are only giving assurances to do so.
A brand new Samsung A/C purchased and installed stops working within one day of installation is a surprise with company officials and dealers neglecting to address the issue. We want a replacement of a new A/C as the Samsung Company and its dealer Talauliker Electricals should be taken to task for cheating consumers of supplying a defective product.

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Address: Maharashtra

We purchased a LED TV from Friend's Electronics Thane.After delivery we found that the TV is not working properly, the same thing we informed to Friend's Electronics and also we registered a complaint with SAMSUNG co. After registering complaint with Samsung..We got the information that the TV which is delivered by Friends Electronics is not made in India....and Samsung is not ready to give the service.

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Samsung India Customer Care

from Pune, Maharashtra

Nov 30, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

S

sudarshanbisht

from Kotdwara, Uttarakhand

Nov 12, 2012

Samsung — Used LED TV supplied

I bought a 32 inch LED TV yesterday. today during installation it was found that the TV supplied has been amused one and has scratch marks all over. The dealer meanwhile is not available for comments and is not picking up the phone as is mentioned on the invoice. My contact no is [protected].

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Address: Pune, Maharashtra

i purchased phone from home shop 18 . and received faulty handset. home shop 18 cheated with faulty set.

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N

nagendrababu000

from Mumbai, Maharashtra

Nov 27, 2011

i got above cell phone . my customer id no.[protected]. found faulty. unable to charge.

Samsung India Customer Care

from Pune, Maharashtra

Dec 6, 2011

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

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I would request for some update regarding the matter or i'll be compelled to take this to court.