Samsung India Complaints & Reviews

Dear Mr. Dinesh,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Samsung Split Air Conditioner — Poor After Sales Service

Inspite of lodgeing several request to resolve issue in my Samsung Split Air Conditioner, there is no response to it. The latest complaint lodged 3 days back is still not entertained. There is some manufacturing defect in my Airconditioner purchased during the month of october-november 2009, there is regular one or the other issues in it and every time the service man gives us silly excuses regarding our problem.

Samsung Split Air-conditioner — Poor Service

Last month. I purchased an Air-conditioner [Samsung Split Ac] from a local dealer at Chennai. The dealer had made prompt delivery and arranged to send a technician for fitting. The technician brought a small boy who did every job. I suppose, that boy is not a qualified person and started working on a full scale. While fixing the outdoor unit, they fixed the L angles wrongly, i.e., not symmetrically. With the result, the plastic cabinet of the outdoor unit did not fit well. If all the screws are tightened, the fan is not working. After struggling for 2 hours, the technician removed a screw of the cabinet and said it is o.k. Subsequently, I lodged a complaint with the Samsung India narrating about the problem. Next week, a person from Samsung visited our house and checked the whole unit. He also could not rectify the problem. I only explained him the reasons for the problem. Lastly, he asked me to sign the form of compliance. When I asked him that when the problem is not rectified, how can I sign the form. Then, he suggested me to write that a demo was presented and sign. I also did so.

The problem is that if a person comes from Samsung he should show his identity card first and start the work. On that day, when the technician came with his relative boy, he started working very fast and on many occasions, I had to point out the discrepancies, levels etc. At the time of drilling holes for the L angles, I did not notice about the levels, whether it was symmetrical or not. Otherwise, he could have corrected. I could find only at the last when they were struggling with the unit, as the fan not was working. They fought about for 2 hours and atlas removed the cover of the unit and found that the fan was working. They left the unit and got my signature also. When I asked them, they replied that it wont make any difference as the unit is working well.

To add further, they did not insulate the copper pipes properly with the thermo-col material. Later, when the Samsung sent other person, he also could not identify the defectives. Rather, he suggested that why to disturb the new piece, when it is working, which I felt is correct.

Now the outdoor unit of the instrument is not properly covered with a screw left, and the gaps are visible from outside and the copper pipes are not properly insulated. Both the technician and the representative of the company did not take my grievance seriously.

The Company [Samsung India] did not even bother to convince me. They never felt that it is the question of their reputation. I, therefore, advise all the future buyers of Samsung Products, to think number of times, before buying Samsung Products.

UKS SRINATH

Dear Mr. Tandon,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Dear Mr. Bhalla,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

thanks a lot

TO
Customer Satisfaction Team


MANY MANY THANKS TO YOUR TEAM. I AM VERY HAPPY TO SAY THAT UR TEAM HAS TAKEN A QUICK ACTION AND I HAVE GOT MY SAMSUNG S8003 BATTERY. THANKS A LOT AGAIN... KEEP GOING.

Dear Mr. Mohan,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com & singh.[protected]@partner.samsung.com

Dear customer

We are waiting of your contact details so that we can assist you in a better way

We would request to feel free to reach us and provide your contact on below address



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

please click menu then go to internet option click once then click offline page you will get off line page clic on that and write google.com and press done in google search for youtube and then you will find this option broadcastyourself press on that option with u r finger and then you will find youtube and it search write what ever you want to and see songs movies as well thank you

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our concern department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Samsung — Used LED TV supplied

I bought a 32 inch LED TV yesterday. today during installation it was found that the TV supplied has been amused one and has scratch marks all over. The dealer meanwhile is not available for comments and is not picking up the phone as is mentioned on the invoice. My contact no is [protected].

i got above cell phone . my customer id no.[protected]. found faulty. unable to charge.

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

Samsung — IRRESPONSIBLE AFTER SALES

I HAD BOUGHT A DUAL SIM HANDSET LAST YEAR WHUCH WAS GIVEN FOR REPAIR TO THE AUTHORISED SERVICE CENTER AT CONNAUGHT PLACE ON 21ST AUGUST 2009. THE SET IS UNDER WARRENTY. THE SERVIVE CENTER PEOPLE HAVE BEEN CONSISTANTLY REPLING THAT DUE TO UNAVAILABILITY OF PARTS THEY ARE UNABLE TO REPAIR. ALSO I HAVE GOT THE RESPONSE THAT I MAY TAKE BACK THE PHONE IF CAN CAN NOT BE PATIENT FOR REPAIR OF THE SET.

AFTER SPEAKING TO THE COSTOMER CARE OF SAMSUNG, THEY HAD DIRECTED ME TO THEIR REGIONAL SEVICE MANAGER, WHO HAS NOT YET RESPONDED TO ANY OF THE CALLS.
KINDLY SUGGEST

Samsung — Irresponsible Behavior of Customer care

I have the complaint number provide Samsung customer care is – [protected]. Complaint was logged on 27th Aug 2010. On a same day technician visited my place and said the need to change the washing machine motor. And he will replace it tomorrow that means on 28th. So I took leave from my office so that I will be available at the time he visit. Now after wasting the complete day no one has visited my plan and when I made the call at call center at 3:41 one lady peeked up the call she was in mood like she is going for some singing competition. She was not ready to hear anything she was in his own mood keep on repeating we are sending the reminder to vendor and she was so rude to me so I asked her to transfer the call to senior then she replied all are executive and busy on call so she will not transfer the call. That means your executives are taking call like a senior that indicate that in Samsung they are making fool to the customer somehow after some argument she transferred the call to the senior and senior was so intelligent that he told me sir after 2:00 clock we will entertain the technician visit. I believe forgot to check that request was raised on 27th Aug. and he also keep on telling me that we will send the technician on Monday not before that. That means I will take a leave on Monday also just to honor the SAMSUNG TECHNICIAN. After such a ridicules response from SAMSUMG what should I expect more because Samsung tendency is just sale the product and forget about the after sale service. Can I expect some quick response from Samsung , I know I will not but then also hoping for the best ?????????????????????????????????
Contact - [protected]

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com & rakesh.[protected]@partner.samsung.com
Phone :[protected]

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
singh.[protected]@partner.samsung.com

The company is so dumb that it is not responding to my complaints.
I have got many problems in my machine including sparking of wire.
In spite of regularly calling to their call centres, the company is not sending their mechanic for repairing.
Due to this, we have to wash our cloths manually, i.e.by hands which is causing mental & physical trouble to us. This is happening from last 4-5 days.
Therefore I hope that the dumb company will now listen to me & atleast now send their mechanic, failing which, I will have to move to consumer court.


I hope that through this medium suitable action will be taken.

I bought samsung LED T.V from e zone.

They assured me that someone will come to install it after 2 days....but nobody came. I called up thier service centre , spoke to sooo many people,all were RUDE/ NOT BOTHERED/NO SERVICE ATTITUDE,Esp. Ms. Andrea , the supervisor. She was so rude that I actually regretted buying a samsung.......

I was made to feel that they all are doing a favour to me by talking to me.....


SAMSUNG CUSTOMER SERVICE STAFF- YOU ALL ARE SICK.

i bought a mobile set of samsung. after 2 day its display was not working, i went to the shop, its a spice mobile store which deals in so many brands, i told him every thing. now store manager told me that samsung gives 12 hour warrenty/ guarrenty period, so he is unable to replace my set. i talked to him for half an hour, then i conferm it from samsung service center that samsung provide 4 days guarrenty/ warrenty period and i told him but he was stuck on those 12 hours..... . i got fedup from this practice that at first time sales person treat us very well, they told us i[censored] got any problem come to us, but when a customer really got a problem no one is ready to talk, even they do not want to understand or they do not try to solve it rather then they give suggestion that u need to go there..here..there.. whay customer have to face these problem every time why not company face it. now its a very bad experience for me to buy a samsung mobile and now i loose my fath on their sets.

Samsung customer service is worst and they do not care customer with trouble due to mal-function of refrigerator.
I have a trouble that it is not properly working on cooler and freezer and they said that they can not do anything w/out charge due 1 year warranty expiration. I have a same problem before and it happen again. even if I have a same problem, they said that the can not do anything due warrany expiration. Do not buy anymore Samsung. Service is suck.