Samsung India Complaints & Reviews

I HAD PURCHASED A SUMSUNG HT-Z110 ON 2009.I DONT REMEEBER THE MONTH NOW.BILLING DETAILS -BACHCHU MONDAL,VILL+PO-ALIDA,PS-MAGRAHAT,DIST SOUTH 24 PGS, PURCHASED FROM KHOSLA ELECTRONICS,CAMAC STREET.SHAKESPEARE SARANI.BUT FROM 5-6 MONTHS IT WAS NOT IN GOOD CONDITION.FOR THAT I HAD GIVEN MY PRODUCTS TO NEAREST SHOP,WHICH NAME WAS L.ELECTRONICS.OWNER IS MR.IDDRICH LASKAR FROM DHAMUA STATION ROAD,MAGRAHAT,THEY KEEP LOTS OF HOME AUDIO PRODUCTS OF SUMSUNG.SO THEY HAVE TO GIVE THE SERVICE OF PRODUCTS.THATS WHY IVE GIVEN,BECAUSE I HAVE CROSSED MY WARANTY PERIOD.AND CAMAC STREET ALSO SO LONG FROM MY HOUSE,I KNOW I HAVE TO SPENT MORE,THEY HAVE TAKEN ONE TO TWO MONTH TO REPAIR THIS.ALSO CHARGED RS.900/-,I HAVE GIVEN THAT WITHOUT ANY ARGUEMENTS.BECAUSE I AM A MUSIC LOVER.ALSO SATISFIED FROM THE PRODUCTS & ENJOYED ALSO.I KNOW YOU GUYS HAVE LOTS OF SERVICE MAN ON AREA BASIS.THEY TOLD THE NAME OF THE PERSON IS MR.AYUB SOMETHING WHO HAS REPAIRED.I DONT KNOW IS RIGHT/WRONG.AFTER REPAIR 1) I AM NOT GETTING SAME OUTPUT LIKE BEFORE.2) FIVE SPEAKERS ARE NOT NOT GIVING SAME OUTPUT,3) AS WELL AS FRONT LEFT & FRONT RIGHT BALANCE IS NOT PERFECT. ANYWAY I MAKE MY MIND SATISFY THAT DISC IS PLAYING & IM LISTENING THE MUSIC THATS ALL.AFTER JUST TWO TO THREE DAYS MY ENTERTAINMENT SYSTEMS IS FULLY DEAD.SO I DONT KNOW WHAT SHOULD I DO? AGAIN I HAVE GIVEN THAT SHOP FROM WHERE I HAVE REPAIRED.BUT NOW THEY ARE TELLING THAT "WE ARE NOT ABLE TO DO ANYTHING,PLEASE TRY SOME ANOTHER PLACE"IS IT PERFECT ANSWER FROM HIM?ALREADY I HAVE SPENT RS.900/- IM TELLING VERY HONESTLY I WANT A SOLUTION PLZZZZZZZZZZZZZZZZ CAN U HELP ME?PLZ PROVIDE ME ANY SOLUTION.SO PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ...⇄ HELP ME. REGARDS
BACHCHU MONDAL
+91-[protected]

Your name: Subahanalla Attar

Address: S/O: I R Attar,
At/po: Mugalkhod,
Tq: Raibag,
Dist : Belgaum,
PIN : 591235.

Phone model: Samsung galaxy pop(GT 5570)

Make:

Last used No.: [protected] but they are using another sim number in that mobile

E-mail for communication: subhan.[protected]@gmail.com

Missed date: 29/12/2011

IMEI No.: * 356716/04/785288/5 *

Color : Steel Gray

Please find my mobile sir,, and contact me on [protected], i took duplicate sim...

Regards,
Subhan,
[protected]

I have purchased Samsung Galaxy S2 in the month of November 2011, which is still in warranty. I am having problem with its display as it was showing black spots in grey color background and battery draining issue in idle mode with minimu
m brightness also. So, i specified these problems to the authorized Samsung service center and they told that they will reset the software so that battery issue will get solved and change the display. But still there is same battery problem and the display which they had changed, it shows white and brown lines in grey color background, means that the problem is not solved, and now they are telling that they will have to submit my handset to Surat for further investigation since they cannot get the mistake which i told them, but i requested them that i want the handset to be replaced as its in warranty and i have paid full amount to the Samsung to purchase this handset so I want my handset perfect as per the value, but they denying that they cannot replace the handset. So i am very dissatisfied with the Samsung company service center. Waiting for your reply asap.

I have purchased samsung galaxy pop i559 cdma handetset on 25 december 2011.there is problem in this handset (very low battery backup) ,i got repaired my handset three times but than too same problem is coming.i m not getting any satifactory response from any person belongs to Samsung.if holds responsiblity please help.
1.aditya infocom ashok vihar deep market (two times)first in 4 january and then on 29 january.
2.moti nagar samsung service center 11 january 2012

But they are giving only excuse like do not use memory card, internet & phones application
And they are not taking this serious but i m a working girl so i do not have extra time to repair my handset.......

I PURCHASED A SAMSUNG C3303 (CHAMP) ON 10/7/2011 AND STARTED FACING PROBLEM WITH IT WITH 3 MONTHS AND APPROACHED THE AUTHORISED SERVICE CENTRE M/S GAYATRI ENT. - FETAGUNJ, VADODARA FOR REPAIR THEY TOOK THE MOBILE AND UPLOADED SOFTWARE IN IT AND THE SAME THING CONTINUED FOUR TIMES THEN FINALLY IN FEB I WAS FED UP AND TOLD THEM TO GIVE ME A PERMANENT SOLUTION FOR THE SAME, THEY TOOK THE MOBILE AND KEPT IT FOR 3 MONTHS SAYING I WILL RECEIVE THE REPLACEMENT SOON AFTER 3 MONTHS I RECEIVED A NEW MODEL C3303i IN THE MONTH OF JUNE 2011 HOWEVER I AGAIN STARTED FACING PROBLEM THE AGAIN AND WENT TO THE SERVICE CENTRE AGAIN THEY TOOK THE MOBILE AGAIN FOR 1 MONTH AND THEN THEY TOLD ME THE COMPANY CANNOT GIVE REPLACEMENT AS I HAVE ALREADY BEEN GIVEN REPLACEMENT ONCE HOWEVER THEY CHANGED THE PCB FOR ME AND GAVE ME THE ITEM BACK IT WAS JULY 2011 AND THE WARRANTY PERIOD FOR THE MOBILE ENDED AND NOW I AM FACING THE SAME PROBLEM THAT MY PHONE MEMORY IS AUTOMATICALLY BEING ERASED AND THE SAME IS WITH THE MEMORY IN THE MEMORY CARD....

SAMSUNG INDIA HEAD FOR GUJARAT TOLD ME THROUGH A TELEPHONIC CONVERSATION THAT WE CANNOT DO ANYTHING AS YOU HAVE PURCHASED THE ITEM YOU HAVE TO BEAR IT.. THE COMPANY DOES NT OFFER WARRANTY ON ITEMS THAT ARE GIVEN AS REPLACEMENT

I DO NOT UNDERSTAND HOW WARRANTY CANNOT BE OFFERED FOR PRODUCTS THAT ARE GIVEN AS REPLACEMENT AND MY 4 MONTHS OF WARRANTY WERE IN THE S/C OF THE COMPANY

HOPE SOMEONE FROM SAMSUNG HELPS ME TO GET MY MOBILE REPAIRED

Dear Sir

I am Pradeep Sahani from siddhartha nagar , in my handset when i closed my all programme then all programme running in background so please provide me solution as soon as possible.





Regard
Pradeep Sahani
Service Area Provider
DISHTV
Siddhartha Nagar
[protected]

I sanjith kumar wants to kind notice of i lost my mobile while traveling in city bus ........ if any details please contact rs.[protected]@gmail.com. mobile no : [protected]

I lost my mobile phone on 16th Jan 2012. Following are the details of my mobile.

My name: Bharaneedharan
Address: 376/2 V th ward ,Opp to G.H.School St,Azhagapuram periyapudhur,Salem636016
Phone model: champ
Make: Samsung
Last used No.: [protected]
E-mail for communication: [protected]@yahoo.com
Missed date: 16th Jan 2012 around 03.50 AM hrs
IMEI No.: [protected]

It has been a really a pathetic experience for me with a new Samsung 55 inch 3D LED smart TV (6200 model) that I purchased in January 2012. 3D was not working once the installation was completed. I raised a complaint on 3rd January for the same and was told that a certain component had to be replaced and it will take atleast 1 to 2 weeks. After that - there was no update and then they told me that they will get the TV replaced as the component...

I purchased Samsung Galaxy fit Model No. S on 15/11/2012. i.e 3 months back. At present its speakers stopped working and the mic is not audible at receiver's end. The mobile is working with head phones on.

samsund LED TV – Model No. UA40D5500RRXXT / SERIAL NO. LDB53DCB900404 -

I have purchased the said LED TV from Bangkok ( Thailand ) on 20-Oct-2011 from INDRA SOUND shop in INDRA SQUARE MARKET there. I have brought the TV to INDIA for use at my home.
It has been informed to me by the shop owner that international warranty is applicable on the said LED TV in india also.

Now after 3 months from purchasing this TV I am facing a problem of one big horizontal Black lining on screen covering 15% of total screen area as not visible. I have enquired at local service center in INDIA at SURAT, and it is informed to me that INTERNATIONAL WARRANTY in india is not applicable for Samsung products purchased from THAILAND.

I want to have confirmation as to warranty is applicable in india or not ? and how to proceed forward for resolution of the same through Samsung ?

Thanks

Vijay Bhatti
M - [protected]

STATUS for Member ID: DSNHP[protected]

Claim ID : DSNHP[protected]
Status : Claim Form 19 for PF Settlement AGAINST Member Account No (DSNHP[protected] has been approved. Payment is under process.

Claim ID : DSNHP[protected]
Status : Claim Form 10C for Withdrawal Benefit AGAINST Member Account No (DSNHP[protected] has been approved. Payment is under process.



i am waiting from march 2011..plz help me to get my claim....i have no idea how to settelled the same...

rgds,
ayan Banerjee
[protected]
[protected]@yahoo.com

Lost My Samsung mobile phone in Thoda area

To,

The Concerned Authority,


Dear Sir,

With due regards, I wish to let it come under your kind consideration, that, myself, Tushar Varma,purchased the Samsung Galaxy Pro (model-B7510, Sl.No.-RUPB386292H)dated on 12/06/2011, and unfortunately the problem arose with phone Ringer & Speaker, on yesterday, 23/01/2012.
I rushed to the Authorized Samsung Service Center--MOBILE DOT COM, addressed at G-2, Sri Ram Tower, Ashok Marg, Lucknow, logged my complaint and Handed over my cell-phone to the concerned executive, for which they did not provide me any Work-Order No., I asked for it but got some unexpected irresponsible answer.
Anyways, I handed over my cell phone and asked to check the problem, but they denied to check it now, it was ok. I asked for the delivery time and they assured me to deliver it by Today, 24/01/2012, around 04:00 PM.
Today, I visited there at 03:00 PM to take my phone, but now they asked atleast for 7 days of time, only due to the non-availability of the Ringer/Speaker in their stock, with the great attitude and misbehaviour of Mr. Rahul Jaiswal, the concerned delivery executive.

My question is, is that a way of the behaviour with the customers in SAMSUNG Service Center ?

Who is responsible for the delay in the service & delivery ?
Who is responsible for my inability to use my contact no, I use with that cell-phone ?

I am worried, after this feedback or complaint, they may corrupt my cell-phone, in many ways.

And at last I am very much annoyed with the misbehaviour of RAHUL JAISWAL, at least he must know the current stock with his service center, as this delay is only due to that, not with any technical issue.

I humbly request you to kindly look into the matter, and I will appreciate your quick and positive response with genuine customer service.

Have a Blessed Day....

Thanks & Regard,

TUSHAR VARMA
+91-[protected]

i have had problems with drawer leaking. aslo the drawers inside the refrigerator are all discolored with a black color. the a&w factory warranty have not been helpful at all. they failed to show up on one day in DEC. 2011. Also they said my problems are cosmeted. lol the technician called it that. 2,700.00 and not even a year old. i am very dissapointed. if anyone knows what i can do please let me know what to do.

Dear sir,
I (parveen kumar) visited your Samsung service center, branch nehru enclave, kalkaji, new delhi-110019. dated 21.1.2012
regarding my mobile set no. GT C3303, there were my bill no. was [protected]..
i left my mobile set there for repair. in the evening one of executive called me and said sir you can pick your phone in the evening before 6 pm.

in the evening i reached to the service center by 5:52 pm but i found there, center was closed and some of people working inside and customers waiting inside, then i asked to the guards to open the door for get back my set, but he ignored me. i again requested him.

this time he shouted on me and misbehaved with me and one of another customer also who were came on the same time for same purpose..
about 10 minutes they (guard & gunman) argued and behave like immature, illiterate and use very abusive language.
then i dialed customer care no. he listened me and assure me to take action on those guards and also assure me to arrange a call from his senior.
but still i didn't get no response from your side

i don't care that i didn't get my mobile set but i am very disheartened with the dirty behavior of security guard and gunman.
next time i would think twice before purchasing any samsung product because this will remind me this Bitter incident which i got on your service center & secondly
what's more painful is i did not get any response from samsung India (customer care ref. no. [protected] dated 21.01.2012 evening) .

if this the way, you care for your customer then thanks for the respect you people showed to me at your nehru place service center


--
with Regards

Parveen Kumar

[protected]

me 10 din se alag alag logo se bat karta hu mera 400 rupeka mobile bill aaya he par muje kuch jawab nahi mila.
maine mobile cradit card sem mangaya tha par mere cradit card me se pura paisa ek sath kata he aur bank me kuch inform nahi kiya he. our roj roj alag alg logo muje bevkuf bana rahe he.
executive neme: jiten, vishal, vinay, purnima. i go to grahak suraksha. answer urgent. [protected]

I purchased a Samsung Nexus S mobile from authorized vendor in Surat, approx 4-5 months back.. The Samsung handset turned out to be a faulty piece. Upon my request the vendor took my office person to Samsung authorized service station in Surat for technical verification. After few days the report came the piece is faulty and the vendor replaced the handset with a fresh one. Very soon the second piece also turned out to be a faulty handset. The vendor, after technical report had accepted back the second handset but he couldn't replace second time because Samsung has discontinued that Nexus S model. Now the vendor has informed me that he can supply newly launched Samsung Nexus S subject to rate difference which I will have to bear.

I attempted several times to talk with Samsung customer care but they do not respond properly and each time a new executive attends with whom I have to repeat the whole episode. Customer care also doesn't put me across to senior person. Despite my several attempts Samsung customer care has not sent me any refusal email, but each time I email them I only receive automated reply that someone from Customer care will call me soon, but only once have they really called, rest all times I only call them. My request to Samsung is that it is not my fault that your two handsets were faulty and then that model was discontinued. I only desire replacement, if they have new model at their disposal then they should provide me with newer one. but they do not agree.

Samsung Vendor from whom I purchased Mr.Rahul mobile: +[protected]
Samsung Service centre person in Surat Mr.Prateek +91- [protected]

I purchased a mobile phone samsung 3770 from Arun Electrnic shop no 156 Karol bagh Delhi 5 dated Dec24 2011.I found out going call was not clear,itwas breaking.I showed this phone to Samsung service centre near jhandewane Delhi.They said this defect is irrepairable.Then i showed it to another service centre located at Roop Nagar Delhi.They said its software needs to be changed.Already one month has passed they have put no efforts .I am highly disturbed by buying this phone .

I want you to immediately change the device as soon as possible.

Thanks & Regards
Dr. R.K Diwan
I-16/380 pyarelal road bapa nagar
Karol Bagh
New Delhi-5
Handphone+91-[protected]
Landline[protected]

SAMSUNG service center is ready to accept that their product SAMSUNG GALAXY R (just 1 month old) not functioning because of manufacture defect in mother board but they are refusing to replace the set. reply given is their internal policy does not allow replacement after 4 days ( no were in the warranty card its mentioned).
when i went there for second time, they said that they replaced faulty mother board but they are refusing to give printed copy mentioning motherboard is replaced with newer one. what does it mean ??????
first they cheated by pushing defective set
second by refusing papers mentioning the manufacture defect and how it is replaced.
what is the option left for me??
legal notice? customer court? is this the fact for SAMSUNG CONSUMERS
please advice