Samsung India Complaints & Reviews

We bought a samsung lcd tv 32 inch on 5-jul-2010 from Bajaj Electronics, kukatpally.
On 29-may-2011, we got a problem with screen. there were some colours display on the screen and we made a complain to the Samsung.
The engineer came to our house and he chked the screen and said it was the screen problem and need to be changed, Since the TV is in warranty, the screen was replaced by the company free of cost.

But again in august, only 2 months after the replacement of the screen, we again got the problem with the screen, No picture output and only audio output.
Again we made a complaint and the engineer came to our house, chked the screen and said it is the screen problem again.
and it costs around 15,000 since the tv is out of warranty.
We said we are not going to pay the amount and we want the screen to be replaced since it is only 1 year old and moreover the screen is 2 months old
From then on there is no response from them
we made many calls to the helpline but went in vain
The TV is still like that without screen from the past 1 month

Please hlp us regarding this.

Urgent help required

I am bound to write a complaint about my SAMSUNG GALAXY Handset
Model No. GALAXY S -I9003(3G SMARTPHONE), which I had bought on 15.03.2011 from TV and Allied Sales(Mobile Division),1st Floor, Paigah Plaza, Palace Colony, Above IOB Bank, Baseerbagh, Hyderabad. through Bill No. 12152 SAMSUNG MODEL NO- GALAXY S-I9003(3G SMARTPHONE).IMEI No. [protected]. The Handset start giving trouble in just 2
months i.e June'11.07.
1) Poor Battery talktime particularly in 3G selection- I have spent 19K to experience 3G service. I have taken decision to buy this high end model of Samsung after getting information/ technical specification from it's website and but the dream has been shattered and the handset is not compatible to handle this feature at all.
This handset is giving normal (ON 2G-voice only) talktime of 10hrs.(continous call 40min.) and if on data then 6-7 hrs. and if put this on 3G option then battery gone down in just 3 hrs. (without downloading any application).
2) Handset Hang Problem:-When I have gone to Delhi and on airport the handset was not latched in Network (on Network Auto search mode)and showing network searching and then hanged then I have to restart the handset but same was not worked in roaming (This problem I am facing on visiting the roaming location and It's not a fault of Network Provider as after putting the handset on Manual Mode the handset is taking 15min. and then searched the network provider and then only I have able to latched.(Given Complaint on 11/07/11 at Samsung Service centre, Secundrabad but same was not rectified. During repair they have not ensured to take backup of handset and reset the handset and accordingly I have lost my precious data of my mobile handset.
3) Charger not working:- I have complained on 29/08/11 and after confirmation they have ready to replace charger with other model of Samsung Mobile but not with S-I9003 and after followup they have committed to replace with genuine charger carrying the same model no. handset S-I9003 in next 7 days. Now I have to wait for 7 days to use my Handset.

On dealing with Samsung service centre- Secundrabad the dealing hand is very arrogant and not ready to listen the problem of customer. After three time of visit to service centre I am not getting satisfactory solution as most of the time the call
was not through or not attended by their executives.I feel cheated by Samsung that after spending of my hard earned money of Rs. 19110/- on this handset.
I am fail to understand that If company is not having good 3G compatible handset then why they are selling it in market and minting money be fooling the customer.
I have also given feedback to their call centre agent on 14.07.11 on their customer satisfaction enquiry call but no such action being taken by them.
I felt cheated from Samsung for Rs. 19110/- Every day while
on field every body saying why ur phone is Not Responsding.
The Self Image is shattering uncessary in eyes of Seniors and Family Members.

Followup request email sent on 17th Sept'11 on the email id provided by Customer Service- Samsung Mobile based at Noida.i.e anand.[protected]@partner.samsung.com

This is in continuation of my followup with Samsung Mobile (Service center MG Road Secundrabad-AP) and as per followup I have received the new charger on 16/09/2011 against the faulty charger which I have submitted on 29/08/2011.

On 16/09/2011 I have submitted my faulty handset (IMEI [protected]) at Samsung Mobile service center-MG Road, vide job order no. S.NO. R2J B 291333 W for necessary rectification of problem that I am facing on this faulty handset and accordingly they have called me on 17/09/2011.
I have visited on 17/09/2011 and according to the Service center the software has been updated on my handset but problem has not been rectified and to resolve the same PBA-Motherboard of the handset has to be changed.
I am not satisfied with this resolution as after the change of Mother board means the handset will loose the originality (factory setup) as the entire internal parts will be changed and accordingly warranty will also be vanished.


I felt very cheated to by this faulty handset from SAMSUNG (India), such a second largest mobile brand in world. I want my hardened money refund that I have invested on this faulty SAMSUNG Handset.


I am also fail to understand If service center of Samsung Mobile itself is convinced with the status of faulty handset then why they are not taking decision to change with new handset or refund of my hard earned money invested on this faulty handset.


I am also share one more pain area as the Samsung Service center has not provided any standby handset in exchange to repair work of this faulty handset (submitted on 16/09/2011).

At last I have invested another 7500/- for taking new handset from market for the connectivity with my official and social circle.

I bought this handset on 15/03/2011 and from then I have visited 6 time to your Service center.

I have also update the status of the same to CORE vide complaint no.29859/2/2011.

Please help me to resolve this and arrange to provide justice.
Regards,
Rajan Nayyar

I am a very old samsung product user and believed in it untill this month 3rd when my LCD
TV got a problem of volume and it was not controlled by remote and the moment it was swithced on the volume use to go Zero and no response from remote ,the customer service at andaman (Techmec engineering ) authorised customer service of samsung is slowly spoiling the name of samsung ,
i complined about the problem of tv and took the tv for service and the condition of display was ok and there was only volume problem,after three days of wait when i gave them a call
they said that ur volume problem is solved but ur LCD screen has gone for six
and now u have to buy the new screen ,i know the TV when handed over to them was not having any screen based problem and the display can go off only after a bang or short circuit and that did not happen with me it was at their work shop ,so who is responsible now
above all the manager is so smart saying that it is fortunate that your display went of and now
it is not our responsibility ,you buy a new tv or exchange it , but when i handed the tv the display was ok ,i said ok give me back the tv with same problem and the question of Display problem happened at work shop ,then who should be responsible for it after this i have been constantly visiting the service centre ,the response is nil ,they are not able to say when i will get my tv and even said that "you go to consumer forum or court ,we have seen so many going and running around we have enough time and we know what will happen so we are not afraid of court , these type of response is really brings bad name to brand and i do believe in
samsung is the best ,few bad people cant eat away the pie so please advice me what should i be doing now ,i feel that decency is illness and people take advantage so can i go to
consumer court will it be help full for me
Narendra chetry
[protected]
[protected]@rediffmail.com

I purchased samsung 1.5 ton split A.C. on 01.dec.2010.The moment I purchased this A.C. I am facing many problems till today.First in the starting its moving flap was making noise which was treated within 5-6 months and its gas was also got leaked from its compressor pipe,then technician visited here after many days and did welding in that pipe.Then again after 2-3 months A.C. gas got leaked and this time it was filled with not any kind of work done i.e. welding etc. and now its my third time and i am facing the same problem of gas leakage with 10months of my purchase. Within these 10 months of my warranty period I had to call there several times and 3 times for same problem(gas leakage).The technician has visited again saying this would be corrected within next few days.So,within 9-10 months only I have to call there several times,i haved faced same problem since starting.Sir,you can also check my call records in samsung customer care department.Please sir this time I want my A.C.to be replaced with new one as my warranty period of one year is going to be end on December as i dont believe that after my warranty termination this A.C would work fine.Please sir rectify my problem soon.

Thanks & Regards
Sachin Goyal
[protected]
Email ID- [protected]@yahoo.co.in

Aftre switching on no display is there on digital screen but when the door is opened low light appears inside the chamber and disc .starts rotating automatically. Sometimes display board appears and the machine is working normal. It appears that there might be some loose connection. Please advise where to check. My mail ID is [protected]@yahoo.in.

Dear Sir / Madam,

I had purchesed Samsung Mobile (Samsung Galaxy Pop ,Model No. GT-S5570) on 1 st September 2011 and i found the battery life of mobile is very very poor,ie. if i fully charge the mobile ,the battery life of my mobile wont stay for even a single day without continuous uses of it. most of the time my phone remains in stand by mode then also in a single day battery of the mobile gose down.
Please suggest me the right solution for this.
Awaiting for the responce from your side.

With Warm Regards,

Nikhil Gangurde
Mob:[protected]

I purchased a Samsung phone (HERO E-2232) on 14th sep 11. I had already lodged a complaint regarding the GPRS in laptop is not working (BP No.[protected]). The complaint is lodged on the same day of purchase. every time when I call the customer care centre the concerned person saying they will arrange a call back for the same. even after 6 days are over I feel that it is simply fooling the customer by saying arranging the call back. As per the direction given by customer care centre I have purchased the data cable. downloaded the necessary software. Still the connectivity is not done .The specification is provided in the company authoried website and the same service has been confirmed by the customer care. today (22/09/11). i got a call from samsung, they are claiming that the hardware modem is not with the handset and the internet connectivity with pc is not possible with this hand set.

I have purchased my mobile handset from samsung dealer but now I am facing somew issues with it and the service center has told me that the mother board has to be changed but from last 20 days they are not responding the calls and if I am going there they have the same answer as we have not yet received the motherboard and are also saying that you van take handset of other company if yoou have any issues with the service of samsung.


This means SAMSUNG is not intrested to serve there customers.

Pls suggest me what should I do

My id:[protected]@rediff.com

As I was boarding a bus from ShivajiNagar, my Cell phone SAMSUNG SGH 335 with BSNL number [protected] was stolen in the rush on 21 September 2011

Its been just few months that I have bought Samsung Tab on my Husbands birthday April 2011. For few days it performed well however the iritation started when it started acting weird.

Its doesnt get charged properly. Sometimes it shows fully charged however once we start operating the application it shows battery less than 3% and cannot perform the task.,

I have bought this product from VIjay Sales (Kalyan). We showed this tab in various authorised service centre of samsung however the problem is still unresolved.

Looking forward for quick guidance as this is losing my trust on your products.

You may contact me via email at preeti.[protected]@hdfcbank.com or [protected]@gmail.com

Res. SIR/ MAM ,

Myself Krishan Kumar R/o # 326/B3 Shiv Shakti colony nalagarh Road Pinjore

Sir I purchased a 32'' Samsung led T,V (UAC5000) from Samsung Plaza chandigarh CASH MEMO no DKR-2582 Dated[protected]

Sir I face problem in Hard disk of above given model t.v from last around 45 days
i complaint to your coustmer care executive on toll free no[protected]with refrence no [protected] dated[protected] i call them so many times but i has not got any satisfactory responce from your side

sir because my T,V is in warantty period so please solve my probem as soon as possible

With Regards

Krishan kumar narula
# 326/B3 Shiv Shakti colony
nalagarh Road Pinjore
Distt Panchkula (haryana)
134102
Contact no
[protected]
[protected]
[protected]@yahoo.com

The lower compartment is not cooling while the upper compartment (deep fridger) is working satisfactorily.Even the relay was also changed. It worked for 3-4 days with new relay but, again, I have the same problem.

Pl. do theneedful immediately.

My e-mail ID is [protected]@iitr.ernet.in
My mobile number is [protected]
Landline number:[protected]Res.)/ 250722 (Off)
Address: Directors' residence no. 2, GLA University, 17 km stone, Delhi - Mathura Road, Mathura - 281 406.(Mathura

Sir,
my mobile have two problem. One of them that it is not supported micro sd card and my mobile is in under warranty process. I brought it in June month.
and also it is not able to support any samsung PC SUITE.
So, please thinking on my problem and give a solution to sort out my problem..............

BISg103Everyday Introducing the new line of Samsung notebook computers, built to affordably handle work, play or whatever your everyday brings.Notebook With a sleek, lightweight body and extended battery life, the Samsung Notebook series will keep you connected while you're on the go. Class-leading craftsmanship and an array of vibrant color options ensure that you look as smart as you feel.E-mail us [protected]@gmail.com

mere 2nd complaint
sir,
mene 15/9/2011 ko samsung ka GT-C3222 lia Rs.3700
shop:fone zone nxt
address is:H.O. G-34,Vikas surya mall manglam palace m2k,sec-3 rohini B.o.G9,aggarwal city plaza M2K,sec,3 rohiniB.O.630,mukharjee nagar,delhi
PH.47541075,[protected]
sir mene shop keeper se bola tha mujhe net ke perpase se cell lena hai magar use mujhe eh phone dikhaya or bola eh phone hang nhi gote nokia ka hang hota hai or in me net bhi shi chalta hai magar jab me use kar raha hu to to is phone se bahot slow speed aa rahi hai mujhe shop keeper ne is phone ke baare me adhi adhuri information di
or galat information di sir aap se bas itna iltija hai ki aap mujhe mera phone change kar war dijiye pls mujhe net ke lia phone lena hai or is me net bahot slow chalta hai koi application or game instal nhi hoti big size wali is ki limite hai 300kb only baaki nokia me hum 1mb ya us se jada size wali instal kar lete hai magar is me nhi hota please sir aap kuch kijiye
thanks

I bought a double door refrigerator about 2 years back, which went faulty last month around 27th August. A compliant was registered through Toll Free # 30308282 and obtained Service Ticket # [protected]. Their appointed technician visited home and diagonized fault of Compressor and said that this will get rectified within a week. A week afterwards and till today whenver we call, their standard answer is "new compressor yet to be sourced". At times when we call and provide the service ticket number, the telephone line is getting disconnected automatically. Between 27/08 to till date, i would have called atleast 50 times and no response being provided. With this compliant I wish to recommend general public not to buy or think 1000 times before buying Samsung Refrigerator. Let you be not another scapgoat of buying Samsung products.

Kalyan V
+91 [protected]

i have purchased a samsung mobile CDMA on 25/3/2011 in just six months my phones cut key was not working i reached to the neariest service station name PHONE CITY authorised service center near princess street at 5/9/2011at your service center employes told me that your phone will get repaird in 3 days after 3daythey told me that your mother board has got courropt so it will take some days aprrox 6 but still i hav not got my cellphone back its 12 days approx i had recived the sms from samsung company that ur parts has delivered i called at the service center they told me it will take time 2days or 3 days they r just playing around who is responsible for that. company is good but the service centre is not proper please help me samsung service center no is [protected]

I bought a mobile phone with a feature used to browse Internet from PC using dial up network method. The software and driver used for this is obtained from the Samsung mobile link http://www.samsung.com/in/consumer/mobile-phone/mobile-phone/dual-sim-phone/GT-E...⇄
The Samsung Kies, PC Sync is able to detect the phone and lists the phone contacts, images, and videos from both the phone memory and memory card (micro SD 2GB).
For connecting internet the driver software also provided in the name of Internet Connection Manager, Tethering but it could not connect the internet.
I checked all the things such as data cable, mobile network, and worked with different operating system as they mentioned Windows XP and Windows 7 but it's not working.

The cable is good by checking with another phone that is Samung corby GT-S3653 and it is able to do dial up network.

In the manual they have not specified proper data cable accessories and also not included with the pack.

According to me the Samsung company is not providing proper driver software for the mobile phones working environment. As a technical means the driver is not supporting usb composite devices that is able to access expandable storage (memory card) and phone internal modem.

Samsung Complain No. [protected] Date:- 16/09/2011

Customer Name : Soumen karmakar[protected]

Date of purchase & Dealer :- 23/06/2011 from Anandomela, Gariahat, Kolkata-700026.
Bill No. 6531.

Repaired :- 3 times till date. Still problem persist.

Service Center :- Divine Electro Solutions, 377/4 Prince Anwar shsh Road, Kolkata-68
Phone:[protected]

Hello there,

My name Nitin, I have bought a “Samsung LCD LA40B550” from Vijay Sales on 28th Sep 2009.
We observe some issue in TV sometime in August 2011 and did complain on 29th August with Vijay Sales (complaint no. 1108B292872) and Samsung (Complaint no. [protected]) as well. One technician from Samsung attended complaint on 3rd Sep 2011 and told us there is some issue in mother board he has taken the model no and told us to get back to us with product price within 2-3 days.
We have not heard back from that day. We did regular follow up with Vijay Sales and Samsung both.
Today on 15th Sep 2011 when I have done follow up with Samsung they told us small part is not available and we need to replace the entire panel, which will cost us around Rs. 30,000.00.
Now I want to complain about the product quality Samsung is selling in market. Rs. 60K product is not working 2years. What is the value for money they are providing to the customer?
I need your help to replace the faulty product and also give a lesson not to play with consumers hard earn money.

Please let me know how can I proceed with my complaint.

Thanks
Nitin namdeo