Samsung India Complaints & Reviews

R/Sir,

It is intimated that i have given my samsung mobile model no. GT S5620, SL NO. RD 4ZA74207A. to samsung care sirsa (haryana) for repair( as there is network problem) on dated[protected].The work order has been issued by samsung care having w.o no. 6925 & the dealing person said that your mobile will be returned on[protected] evening. When i went to care to took my phone then he said your mobile is not repaired yet so you come again on[protected]. I again went to care on[protected] but again he said your mobile not repaired yet. When i asked reason then he said it will take time. I asked how much time , he said i can not give date you just came here enquiry on daily basis to us when it will be repaired you will get on that date. i just want to say that they are hrassing to me . This circumstances shows me to the cosumer court. you are requested to take it seriously otherwise i will take strict ligel action against you.

mobile is in under warrenty.

address of samsung care;- AN TELECOM, 47, DWARKA PURI, NEAR MAIN POST OFFICE/TELEPHONE EXCHANGE , SIRSA.
HARYANA.-125055. PH NO:[protected]. E MAIL:- [protected]@sify.com


yours

RAKESH KUMAR NIRALA
MAIN TELE PHONE EXCHANGE , BSNL, SIRSA(HARYANA)
MOB NO:- [protected]
(O):[protected]

Respected Sir/Ma'am,

Im very sorry to say, that your service centres are not providing you appropriate services. This is regarding your service centre located On Private Road, Dum Dum, Kolkata. I submitted my phone on 6/09/11 (E1310S), had to change the slide & the audibility of voice was affected. Now its 10th , they said they it will take 2-3 days, whenever I call up they say that parts are not available. Tell me one thing, while quoting the service charges, they are very prompt, that day evening they informed me the amount 610/-, then why they are not prompt in repairing it? Are they doing any favour for me? or May be Im doing it free of Cost? Sir, today when i called up, they said, you take your handset back. ITS PATHETIC & ANNOYING. Do you feel ashamed of repairing old handsets, because they have very value least value in market. This way if you put your customers in difficulty, then Im sorry about your product & services. If you ensure quality product , must ensure quality services as well. I would be really greatful, if you kindly look into the matter.

Saurav Mitra
[protected]

I had purchased a Samsung Galaxy Fit, model no GT S5670 cell phone
bearing IMEI NO [protected] on 21.07.2011 On 01.09.2011suddenly the phone stopped working and started showing a
white screen. The same was submitted to your authorised service center at Udupi
Karnataka : Durga Technologies, Udupi on 2.9.11 vide their work order
no 7841.

Till today, that is even after 10 days, I have not received the phone.
First they said display problem and now they say board problem. They
say that they have shortage of spare parts. I dont understand whether
they are competent enough.

Jayanthi R Prabhu

Ref : Complaint no :
Complaint Number : [protected]
With reference to above referred compliant number, I would like to take you through the problem and the respond I received from your company.

 I purchased the Samsung refrigerator model SR – 34 from M/s Sargam Electronics vide their invoice number 9080 dated 8 September 2004 for Rs.20,000 /- (Rupees Twenty Thousand Ony) In June 2011,I started facing problem of non-cooling of lower part of the refrigerator . However the freezer was working properly.
 I called up at your authorized service centre and explained them about the problem. They sent an engineer. After inspection, he mentioned that a part of the freeze has got failed and that’s why, this problem has occurred. I told him to change the part. He changed that and I paid an amount of Rs. 466/- (Rupees Four Hundred Sixty Six Only) vide CR No. 91441 dated 24 June, 2011 After 15-20 days of the visit of engineer, upper part of the refrigerator i.e. Freezer has started giving problem of low cooling.
 I again called the same service centre on August 4, 2011 and explained them about the problem.
 On August 5, 2011, an another engineer visited our house and after inspection, he mentioned that the gas has been leaked and the same has to be refilled. Being a non-technical person, without even asking a single question, I told him to refill the gas. He charged me RS 275/- towards service charges and an advance of Rs. 200/- towards gas refilling. In total, he charged Rs 475/- (Rupees Four Hundred Seventy Five Only). Receipt of the same is attached herewith for your reference and records. Till this time, the lower part of the refrigerator was working properly.
 On August 7, 2011 an another engineer ( Mr. Rakesh) came to our house for refilling of gas. We could not see him equipped with any type of equipment for refilling the gas. He cut a pipe inside the refrigerator and then mentioned that the compressor is not working and it has to be changed. Further the engineer was very rude. When we told him that the engineer who came last time has mentioned about the gas and now there is a different story. His respond to our queries was very shameless and his behavior was very unprofessional. Even after this, we told him to replace the compressor.
 After that we have followed up with the service centre many times. The head of service centre (Mr. Sumit) mentioned that the compressor is not in stock and will take 2-3 days. It happed somewhere around 9-10 August 2011. After that we have not heard anything from him and we called up again the service centre, he was not available to respond to us.
 Around 16 August 2011, when we called up again the service centre, Mr. Gagan told that Mr Sumit who was earlier looking after this matter , is on leave and I will now look into this and will get back to you. We have not heard anything from him as well.
 On August 17, 2011, when we again called him up, he mentioned that internal kapliry of the refrigerator is blocked and there is nothing wrong with the compressor. Further kapliry is not replaceable and we are not in a position to repair the refrigerator.
 We were not satisfied with Mr. Gagan’s answer and we called up again after two days. This time, we have been able to speak to Mr. Sumit. After hearing the whole facts, he again reclaimed that the problem is due to compressor only and as compressor is not in the stock, we will replace the same upon getting one the same from company.
 On 24 August 2011, Mr. Virender from the same service centre has visited our house. He came without any compressor. He inspected the refrigerator and mentioned that the compressor is pumping low due to block of kapliry.
 On 27 August 2011, we received a letter from your company stating that as the refrigerator is more than 5 years old and is not repairable.

Now , I have following issues keeping in view the above mentioned facts.

• I am surprised to know that refrigerator is not repairable if it is more than 5 years old. I have purchased the refrigerator from Samsung only on the basis of good after sales service assurance. Further, it not a small equipment of few hundred rupees. I have spent Rs 20,000/- on the same that too in 12 installment.
• If the refrigerator is not in a position of repair if it crosses 5 years, why the same has not been mentioned at the time to sale of the same.
• Every time, there was a different service engineer and that too with a new problem in the machine.
• I have surprised that when no body is visited our premises from 10th Aug to 17th Aug then how can the problem of my refrigerator get changed from Compressor problem to internal capillary problem
• If the problem is not repairable then why the advance taken by you for gas refilling is not refended.
• What action you have taken for my complaint for your representative
• Respond time and behavior of the service centre was not at all customer friendly. Further, it seems that they are not equipped with proper technical knowledge.
• Further , according to me my machine get un repairable due to mishandling the same by your service executives.

As I am not a technical educated person but being a literate consumer, I have all the right to have your immediate action on the above mentioned issues.

You are requested to get back to me without any further delay so that I could take further actions.


Best regards,

Parveen Kumar Kanodia

Enclosed :

CC
Complaint Board
Samsung India – Nehru Place

I am Navnish Munjal from Jaipur. I purchased one of the so called most premium model of samsung, side by side doors (Model No. SR-S20NTD, Serial No. 719943cx800098. The referigerator became a pain in my neck within three years. The compressor is of exteremly poor quality and few parts are non repairable and unavailable. After lodging complaints umpteen number of times, today the company says that the refrigerator is non-repairable and you won't be able to use it, its better you trash it. If company's authorised service centers and representative says so, where should we go. My advice to samsung is that if they are unable to repair a three old model of there referigerator, they must wrap off and leave this country immediately.

Its extremely sad and a matter of shame that company is incapable of repair there own products.

Sir
I sunil purchase 50cm samung led monitor
model no S20A300N
with in weak display problem
my. Complent no [protected]
DEALRE SERVICE CENTRE NO RESPONSE
please replace / REFUND MONEY
AS SOON AS
YOUR TRULY

I have Samsung GT-s3310i. I bought this in November 2010. And since then, I'm continuously visiting Samsung care center to get the camera problem of my phone sorted out. And every time, they just update the software of my mobile and say that it'll be ok now. But this problem again starts after 10-15 minutes. Also the phone sometimes restarts itself...and it troubles me much. I have visited samsung care center for about 40 times..!! Even, my phone has been couriered two times to Gurgaon. But the problem still persists. Moreover, they don't even provide satisfactory reasons why the hell this crap happens..! And I'm now fed up of all this. I'm gonna do a case on Samsung mobiles in Consumer court. This is my last try. :X

My Name is Jayaprakash, my samsung fridge is not working since yesterday, Kindly send the person to get the same rectified.
Looking for prompt response on the it
Thanking you
Jai ( [protected] )

my name is mohit kwatra and i bought samsung wave-2 on[protected].actly my handset was defective and i have been facing the same problems again and again like auto on off ,touch screen problem,speaker problenm and network problem.i have deposited my handset to the service center more than six times.so i just want to take back my paid amount.i donot know the exact procedure that's why i am filing on line fir. if anyone can help me then do.my handset is still in the service center in custody of arun tyagi-[protected] maa vaishno services laxmi nagar delhi my work order no is 9223.

I bought a “Samsung S" cost of rs.19900/- on 23rd of Aug 2011. On 25th Aug 2011 while typing SMS/Email I noticed some keys (H, Y, B) were not working at all. Also its touch not working like it was on first day. On the same day (25th Aug) I immediately meet with dealer (Spice Hot-Spot, Malviya Nagar, Main Mkt, New Delhi-17) for replacement so he told me to go to service center for this issue. In Samsung’s Service Center (Nehru Place) I asked them to replace it but they will not taking any action and said that they will only repair the phone instead of replacement. But I don’t want to use a repair phone as I purchase it on 23rd Aug and spend my 19900/- Rs. Please do some measurable action otherwise I am going to spread all these information on many complaint forums and even Social Media Site come tomorrow.

Vivek Gupta
[protected]@gmail.com
[protected]

I purchased a samsung touchscreen mobile phone S 5620 model at a cost of Rs. 7900/- at Bhubaneswar at about 20 km from cuttacck city on 9th July, 2011. It just gets switched off on its own, one has to switch on the the phone whenever one wntas to talk and nobody ever can contact me in this phone as it is always switched off on its own. There are many other defectswhich i wont talk of here, as I am more worried about its basic functions.Took to the shop where it was purchased, they expressed helplessness. Then I took it ito samsung service centre at cuttack. Theu kept the phone, god knows what they did, but nothing has changed all defects remain as they were.
I had once purchased samsung music system in 2003 at mumbai, it also never functioned properly, I donated it finallt. Last 7 years , I never bought any samsung product. my misfortune, I wanred to give another try.
I suggest, people should think twice before buying a samsung product.
--- chinmay basu , [protected] ( its my old cheap nokia mobile)

i had purchased new samsung gtb e2232 hero set wort Rs2350 on[protected] which is worst hurting set forever in my life and your smasung customer care completely failed to reply nor responded to my calls worst set in India........... because even though it has been printed 10 languages it will support dirty worst hell set supporting only two i.e english and hindi only two.......... please MR.X or INcharge of this section respond to my quarry.......... to my cell +91-[protected]........... immedieatly.........

SIR,
A FEW DAYS BACK, I BOUGHT A SAMSUNG MOBILE HANDSET. GLASS OF TORCH WAS NOT FITTED IN THE SET WHICH I SAW TWO THREE DAYS LATER. I WENT TO SERVICE CENTER BUT THE CONCERNED STAFF ASKED ME TO PAY RS. 200 TO 250 APP. FOR THAT FITMENT. I WENT TO SHOPKEEPER BUT HE REFUSED TO DO ANYTHING IN THIS REGARD. NOW WHAT IS THE STANDARD OF A PRODUCT AND COMPANY'S SERVICE. WHAT IS MY FAULT ? WHAT TO DO ? WHERE TO GO ?
(RAJESH SEHGAL)
[protected]

I sheetal golecha had purchased a samsung refrigerator of 430 L from CROMA , malad link road on 10/8/2011.Since from than there is a leakage problem of water inside the fridge. I made many complaints regarding this to the samsung company. My complain number is "[protected]". Company has send technician two times for this problem. They had opened the fridge from inside but are not able to solve the problem. this is completely a manufacturing defect. I have been calling to concerned department daily.but according to them this is not a problem for which they are not ready to give me replacement. I had also made complain on following email address "[protected]@samsung.com" and also to samsung official site. i have also launched a complain from the place i had bought the fridge. I personally went there but they are also not able to solve my problem.What is the use of "warranty card" which is given by croma electronics.now i am fed up of the mental torcher which the company is giving me.
Requesting to the consumer court to solve my problem as early as possible.



From,
Sheetal golecha.
E/201,kamla vihar,
mahavir nagar,
dahanukarwadi,
kandivali west,
mumbai-400067.
M-[protected].

We bought a samsung washing machine on october 14 2009.we got 2 years of wa
rranty.model number is WA85VPNEC/XTL.Product serial number is W1085ZCS80033
9'M'.Last year in october we started getting problems.initially it stopped
taking in water,we called up samsung and the repairman changed the board on
the top.After that it started making alot of noise,so they told us to give
it for servicing but the problem still existed,most of the time the repair
man used to come and just say something and go.after 1 month they finally t
ook it for another servicing,the noise reduced but now there is loading and
spin problem has occured.This last servicing was done about a month back.W
e are complaining since then,so he came and changed one more part..we are a
sking for a replacement but they are not listening. Even they are not able
to sort out the recent problem and are saying that this problem cannot be s
olved and nor can this washing machine be replaced..we are frustrated and a
want a replacement.. Please help us because our warranty is goin to end.Ou
r problem is from last november 2010..
Our contact number is[protected] and [protected].
Our address is
flat no. A1,
sri ram apartment,
beside nbm law college,
gokhale road,
maharanipeta,
vizag-02.
Thank you

I purchase Galaxy Pop in July. It has very very poor battery backup. I charged the phone full in morning but till 2-3 pm it is fully discharged. Even its standby time is only 6-7 hours. What to do with this issue.??

DEAR SIR,


I M PURCHASE SAMSUNG MOBILE FOR DEALER MOBILE NAME SAMSUNG CHAT WIFI DATE[protected] NOW THIS TIME FOR WARANTY PERIOD SIR THIS THIS TIME PROBLEM FOR THIS SET MOISTURE, BATTERY AND SOUND PROBLEM FOR I M GOING THE SERVICE CENTER AND TALKING MANAGER SIR FOR PROBLEM THIS TIME SET FOR MOISTURE, SOUND AND BATTERY FOR TALKING MANAGER M.K KHAN FOR NOT PROVIDE THE COMPANY WARANTTY MOISTURE ,SOUND AND BATTERY SIR PLZ SOLVE THE PROBLEM AND PROVIDE THE SERVICE FOR MY MY MOBILR BOOK NO:- 236 INVOICE NO:-11770 PURCHASING DATE:[protected] IMEI NO:-354769/04/036605/8 MODEL NO:-SAMSUNG CHAT 335 SERIOL NO:-3353 SSN NO:-S3353GSMH FCC ID:-A3LGTS3350 S/N NO:-RQ5ZC71085D BATTERY NO:-EB424255VU S/N NO:-AA1ZC21KS/4-B E4 2010.12.21 AND PLZ SOLVE THE PROBLEM.URGENTLY


THANK YOU,
SHUBHAM AGRAWAL
ALIGARH:-202001
[protected]

To,
The Customer Care Division head
Samsung India
India

Subject: Complaint pending for TFT Monitor Since 4th January 2011

Sir,

I am writing you this letter in regard to a Samsung TFT 19" Monitor model No - 8336N plus having a Serial No.CM19HPGZ103297,Model Code - LS19CMYKANAL,Manufacture January 2010, which I purchased date 23-jan-2010, invoice no - AC/R1/2162/09-1 through a vendor namely agnee computer,43,amb East, arunodaya market, Cuttack, - 12, Phone no[protected].

I would like to bring in your kind notice that I have been facing some display problems with the TFT monitor from last 9 months for which I had lodged a complaint in your customer care centre on [protected] vied Complaint no.[protected] and I talked with your executive customer care on the very day.

I was informed by the service center with an assurance that your TFT is change in last 65days.

I would again like to make an humble request that please either to get my TFT monitor repaired Immediately or get it replaced earliest if the repair is not possible by the company latest by 7eth SEPTEMBER 2011, .

I shall be highly grateful with your kind gesture and expect that you will do the needful on the priority basis without any further delay in the matter.

I shall be waiting for your response and like to hear from you soon.

Yours truly,

Pradipta Kumar Subudhi

[protected]@gmail.com

[protected]
[protected]

I have a Samsung E 3213 mobile.I bought it to use 3G internet in my laptop.But I am unable to connect my laptop with this mobile using PC studio 7 and NPS.When connecting it ,it says "Unaothorised model ". Please help me to cnnect my mobile with laptop to use internet. Samsung people, Why you people are producing such HSDPA handsets if it is not usable to connect internet. It is cheating.

Muhammed rafi
Mob: [protected]

DATE 3-9-2011
TO

SAMSUNG MOBILE
INDIA

SIR

I AM PURCHASEING YOUR NEW HAND SET SAMSUNG GALAXY S2 WORTH RS 30OOO. 00 FROM YOUR SAMSUNG MOBILE PRIVILAGE PARTNER` " EXCELLENT" AMBALA CANTT, BILL NO. 16747 DT. 25.7.2011. Emi.no. [protected].

Sir i getting many problems in my mobil

sensor not wroking
during call my mobil obesrve more & more heat which not suitable for attend the call
during charging time it create more & more heat

when i go to your service center " samsung exclusive " service center,kabari bazar, near o.b.c bank, Ambala cantt. Haryana, where your engineer check the mobil & they also
results the same problems after that i requested to repalce a new mobil but they refused
it & they told us to repair the mobile.

After that i call your samsung custmor care toll free.n. [protected] from 2 weeks & about 10 to 20 time ref : complaint.n. [protected].
after that i get a call from your noida samsung office phone.n.[protected] they told us to call the phone.n of your asm mr ashish chibber mb .n [protected] in the favour of replaceing the mobile
Then i call your asm & they told me to repalace the mobil after one week

So please replace my mobile as early as possible..


After [protected] I sumitted the handset samsung galaxy s2 in your samsung service center : Kohli Telecom, Ambala cantt, ( Haryana ) Work order no. 5459. dt[protected].
after i call your asm mr ashis chibber he told me that your set under observation & after this process. he told that he will send the handset in samsung service center .

Today 1-9-2011 at 4.30 pm i go to samsung service center to collect my handset samsumg galaxy s2 & they told that your set is not delivered.

Then i call your asm mr ashish chibber about 15 to 20 time but he not picked my call .

Sir your service is very poor , your asm is also not responding me properly.he hrash me
by wrong commitments..

Your custmor

Divaker
Mb [protected].
Resi [protected].
Off [protected].