Samsung India Complaints & Reviews

I have purchased samsung galaxy S Duos this Diwali season. From the first day i am facing the issue of flicking while playing the music and slow response of the device while using Internet.

I contacted to customer care center they told me to update the firmware software to solve this problem.Even at the same time they did it, but it couldn't help me.

This is really disappointing to me because every time i use to listen the music and marking my device in not working properly.

This is really-really disgusting that customer care persons are making excuses instead of solving the customer issues.

This is not a business what Samsung is making with customer. Definitely everything going to sink with this type of business.

Please contact me([protected]) to solve my problem I want to solve this ASAP.

My number is [protected]

Hello Akhilesh,

I have been hearing the same $**t for the last 6-7 weeks ... and unfortunately, I don't believe anyone telling me the same now.

sch-w259 — hang up of set

this mobile handset is hanging up too much while opening contacts,sms,playing games. what can i do now to resolve this problems?

One customer satisfaction team member contact me regarding problem of mobile.I explained her she told visit SAMSUNG service center at sector-63, noida.

Samsung Chat 3222's camcoder is not recording. it is showing "ERROR" and gets off...!

samsung c3222 mobile — mobile not working properly

I bought samsung c 3222 in may 2011,within a month i faced with problem of software which was then repaired by your care centre but again in just 15days the same problem arised which was cleared by changing circuit they took 7-8days to repiar. Now agian i am facing same problem n i dnt wish to repair my phone by your care centre so please replace or return my money within 7-8 days or i will have to prefer consumer forrum.

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Same problem is for my mobile also

I am able to send file but not able to accept file via bluetooth

I am having a problem on bluetooth connection in my Samsung-Chat3222 device. I will be not able to receive files from another device. Once i have accepted the request from another device, the connection has been disconnected. So am not getting the files from another device.

I am having a problem on bluetooth connection in my Samsung-Chat3222 device. I will be not able to receive files from another device. Once i have accepted the request from another device, the connection has been disconnected. So am not getting the files from another device.

I am unable to activate bluetooth on samsung c3222. It is showing error as "Unabke to activate bluetooth" . Can any Samsung Technical Executive help in this..

unable to activate bluetooth on samsung c3222. It is showing error as "unable to activate bluetooth" . Can any of the samsung technical executive help in solving this problem...

Very Hard

gprs setting
please send me samsung gt-s3310i bsnl gprs settings

Location:Nashik
mob.No.[protected]

gprs setting
please send me samsung gt-s3310i idea gprs settings

Location:Surat

Sir,

Thanks for giving details of Samsung Service Center, near my village. I will contact soon with my harddisk.


Regard's,
G.BHANU PRASAD,
[protected]

Sir,
Sorry for delay. According to the you people given suggestion, I had submitted harddisk ( SAMSUNG, HD 161HJ, P/N : 321121IQ803998, S/N : SOV3J9AQ829908 ) at ongole SAMSUNG OFFICE today. But they said they are not doing service in ongole. They have to send vijayawada.
I am pleasing you to as early as possible make it ready or replace harddisk.

regard's,

G.BHANU PRASAD,
[protected]

Sir,
I had submitted harddisk ( SAMSUNG, HD 161HJ, P/N : 321121IQ803998, S/N : SOV3J9AQ829908 ) on 17-oct-2011 at ongole office. But there is no call from your side. You people said, it will come in 3 days .

Could you please tell the exact time. Can you send to my mailing address

Regard's,

BHANU PRASAD. GAMPALA,
[protected],

S/o. Suradasu . Gampala,
House No: 3-20-10A,
jawahar nagar,
ravamma compound,
perala post,
chirala mandal,
Prakasam district,
PIN : 523157

sir,
I had submitted harddisk ( SAMSUNG, HD 161HJ, P/N : 321121IQ803998, S/N : SOV3J9AQ829908 ) on 17-oct-2011 at ongole office. Still there is no message from your side, It is almost one month.
Kindly send new harddisk to ongole office as early as possible.

Regard's,
Bhanu Prasad,
[protected]

Sir,
This is very bad to say, that I had given my harddisc for replacement at SAMSUNG ongole office on 17/10/2011. It is almost one month happened, But they are not giving any type of feedback and also escaping from my phone call. I am so said about this matter.
I don't no how long they will make like this.


Regard's,
BHANU PRASAD,
[protected]

dear Sir, ]
I had purchased 2 CPU assembly from raipur (chhatishgarh) in 2008 . In CPU my harddisk model HD161HJ(160GB/7200rpm/8M) that was not in warrenty list.

Kindly give the details to replace of my harddisk from near city of my place.

me purchased this hdd 5 year warrenty say in delar,

kindly help me 2 hdd replacement ...!!!



thx &regards
ronak rijhwani
[protected]

Hello All,
I am from India > Mumbai, I purchased my Wave2 GT- S8530 on September 1st 2011, and wanted to manage my contacts, so installed Kies.

then Kies refused to allow me to connect, unless i had updated the latest version of KIES which was 72 Mb.

My OS is Windows XP Sp2,
I am running as Administratror, Firewall is Disabled.

then When i connected my handset it restarted my Handset, and after that:
My Camera starting throwing the following Error:
"CAMERA FAILED"
I had given to Samsung Vasai Service center on 9th September, and asked for replacement, but they refused and they said they will repair it.

Then on 12th September they said that Camera Hardware is gone and Camera Module is not available, and they will inform me when it arrives.

Then on 13th September they said my Camera Hardware module is still not available.

On 14th September still the same response that the engineer had been to Mira Road and they havent got any Camera module for replacement.

Why cant the Samsung replace my faulty Handset with a new one?

What is the Samsung Replacement Policy?

This is a New Handset Purchased on 1st September, and for this it is almost a week without a handset??



Purchased from:
Mayur Bag & Electronics Vasai.
Opp ST bus Depot,
Station road
Vasai West
District:Thane
Bill No:1348
Purchased Date: 01 September 2011

Samsung Service centre
Fraslin Tech Care Pvt Ltd.
Near Corporation Bank
Ambadi Road
Vasai West
Thane: 401202
Work order No: 17405




Request you to kindly replace the Faulty Handset as the problem occured within 5 days of purchase, and due to KIES which was shipped along with Samsung GT-S8530 (Wave2).

Awaiting your reply
--
Nitin.Kushwaha.
[protected]
VIRAR

Samsung Mobile Phone — Charging unnecessary subscription of Rs 10

I have been unnecessarily charged Rs 10 in the name of cricket scores & updates subscription pack. Do not charge me anything hereafterwards even though if I had accidentally applied on WAP connection. I do not want that service.


S. Lakshminarayanan
Cell No: [protected]

I bought a Samsung M569 mobile phone on 1st June, 2009. It went dead on 17 th June, 2009. What a performance by Samsung !!!

The service engineer said that the phone is dead and they have to send it to Delhi.

Why should i accept this. I want my money back . Please help me.

samsung/cell phone — Faulty Products & unfriendly customer care service

As first time customer of the Samsung India & its product in my life, after 24 hours of purchase what I get is;

* A handset which heats and dangerous as it can destroy my ears.
* A handset with unclear display that can affect my vision.
* Dealing of over 6 hours with unfriendly Samsung Service Center executive.
* Money & time spend on travelling and moving all over Delhi to get my handset replaced.
* Finally, just another way of forcing a customer into a contract of purchase with terms & condition and wasting my weekend.


I here by present my case and would request you to kindly provide me necessary response to it.

On 10th July, 2009 at 18:22 hrs I bought Samsung Super Hero cell phone TATA-CDMA-SM-HERO SCH B259 (A10000015D1492) which is manufactured for the TATA Indicom users. The details of the purchased equipment was as follows;

Purchased from The Mobile Store Ltd. B-1, Inner Circle, Opp Hotel Marina, Delhi
Customer Number:[protected]
Customer Name: Ms. Sangeeta Bansal c/o Mr. Vinayak Bansal (Son of Ms. Sangeeta Bansal)
Mobile No: [protected]

Within 4 hours of purchase the cell phone started heating when a call is made for 10 min or more with the cell phone.

On 11th July, 2009 afternoon I approached The Mobile Center for the replacement of the Handset. As per the store manager, they are only suppose to make sale of cell phone and cannot replace the handset, even if the handset dysfunctions within 24 hrs of purchase. The branch manager advised me that in case if there is a problem with handset within 7 days of purchase, DO letter can be obtained from the Samsung service center and it will be replaced by The Mobile Store.

As directed by the Store manager, I approached the nearest Samsung Service Center, Beecham's Vision 31, Municipal Market, Connaught Circus, ND - 01. As per the manager of the service center, he would only update the software and will not replace it. As per the manager, the center has no authority for issuing DO letter and the B-27, Samsung Service Center located in Moti Nagar, New Delhi (Near Moti Nagar Metor Station) has the authority for issuing the DO letter.

Once I approached the Samasung Service Center in Moti Nagar, after waiting for 2 hours for the Service, the Service Center manager refuses to provide me the DO letter as he is not authorised to do so for this problem. After spending 30 min showing all the different kind of legal document which was just another way saying that "I will not issue the letter", and said he'll update the software and will resolve the problem.

After agreeing to his suggestion, he took the handset from me. According to the service center manager, it takes 25 min to update the software for which he took 2 hours. On asking for the cell phone, as per the manager the cell has hanged thrice while installing the software. On asking for the cell phone back, irrespective of the service done, the branch manager replied that the Software is now updated, but some new problem is there for which I have to submit the handset. The display of the hand set was not clear for which he said he'll send a query to head office. The Service Center Manager was not ready to accept the responsibility of the new problem. He asked me to leave the cell phone for which he'll check and submit a request to head office and will take 36 hours before anything can be done.

As as result I lost my trust in the Service Center Manager and decided to take my hand set back. On asking for some proof for service, he refused to give me any document and said I can only give you the Job No. which he said is 912870.

As a dissatisfied customer, I made a call to Samsung Customer Service Center on 30308282. There customer care executive Mr. Ankur directed me to Mr. Ansari and asked to call him on +91-[protected]. After presenting my case, Mr. Ansari showed irrational behaviour while talking on the phone and started shouting on me. He mean while made a conference call to Samsung Service Center Manager in Moti Nagar and said whatever the manager is saying is right without listening to anything.

Its not even total 48 hours that as a customer of Samsung Mobile I have spent over Rs. 300 for transport and over 6 hours dealing with Samsung Service Center executives.

And at the end what I get is a cell phone worth Rs. 1700, which is still heating while making a call for 10 min or more and a display which is distorted, plus lack of trust in Samsung Service Center executives and Samsung Products.

I have gone through all the warranty card details and the agreement between organization & the end user that you provide with the product, that you'll use to respond.

At the end of the case my queries are;

* The details of warranty that you mention with the product are provided in the cell phone box which is seal packed. As per the sales executive at The Mobile Store, once seal broken the product is sold. Since all the terms & condition of the product are within the box, How can a Consumer make a choice based on the terms without opening the box???? Which means once seal broken is sold and as a result the terms & conditions are being forced upon the consumers.

* Even though you don't charge for the repair or warranty, how will you make up for the cost of transport and the time that the customer spends dealing with unfriendly Samsung Service Center executive???

Will I ever get my hand set replaced or do I again need to spend another 6 hours + Rs.300 and deal with Samsung executive or do I still need to work with the dysfunctional Samsung Hand set which can lead to damage of my ear as it gets heated or can affect my eyes as the display is not clear?????

My mobile phone(samsung SGH-j150) was under warranty period & due to some technical problem, i have given it to service centre on[protected]. For the past one &half months Its my daily routine to visit him & ask for the same. But he is always giving one or the other excuses. Please help me to get my mobile back .

Thanking You

the smsung service station of moti nagar is not giving my mobile(model no.-sgh-f270) . there is only a slide problem in my phone.I had submitted my mobile on 02/07/09 they said to me came on 10th to collect your phone but on 10th they said came on 15th and on 15th they said your phone is in building process not sure when your phone will be repair. so what to do i dont have any phone to use .HOPE THAT YOU WILL DO SOMETHING ABOUT MY PROBLEM.

Samsung SGH J150 — Poor service by service centres

Recently I had brought a new samsung "SGH J 150" model in the month of november 2008. But after 1 month it started giving problems such as hanging and automatic switch off while receiving or making a call. It also gets switched off when i switched on the camera. I gave my mobile 2 the service centre and after 2 days they returned it back to me saying that it was perfect. Again after few days, that same problem occurred and i gave the mobile to them and so they took 3-4 more days to repair that. After some months my phone didn't get charged up. I showed them my mobile and my charger to them and they said that it was the charger fault. They also did not have the stock of new charger and i had to wait more than 7 days for getting my new charger back. The key pad numbers are totally invisible now and u can only see the key pad numbers during the night. And now my microphone is not working. They are saying that its the microphone problem. they are saying to come on particular date and whenever i'm going there, they are gain saying that you come after 5-6 days. After going a week when i went they still don't give the mobile saying that it has been incomplete. so this is the condition of Bhubaneswar samsung service centres. So its better that we shouldn't buy the samsung mobiles rather the nokia mobiles are far better. "IF WITHIN THE WARRANTY PERIODS, THE CUSTOMERS ARE FACING A LOT OF PROBLEM, THEN WHAT WILL BE THE CONDITION OF CUSTOMERS AFTER THE WARRANTY OF THE MOBILE "????????

My samsung c170 phone had a problem regarding the charging point. I went to samsung service centre located in jammu. They repaired my phone and i paid rs500 to the company..now the next day it begun to switch off and on by itself.then i again went to the service centre but they refused to correct it..then i went to other service centre of samsung and they made an estimate of 1200rs and the worst thing is that they changed my battery..my phone is completely dead..i mailed to company but no response..what should i do now?

My samsung sch-s259 model got locked when i changed it to a new tata sim.
Please help me!

samsang mobile j150 — poor service

i have purchesed a mobile on 3|10|08,some months ago my mobile`s display was lost , and i went many times to ur meerut service center for change my mobile disply,but they told me that j150 display is not avilable in the company, i have complaiend many times but i did not get any response from ur service centre, i have summited my mobile of your service centre , please change my mobile or display as u wish.
from,
perveen kamboj
h.no-235/4,new sarvodaya colony,
meerut[up]
mo-[protected] or [protected]

sir, i m a D.U student. i hve samsung M-200.but the prblm is that the mobile phone tracker is not activated........i want ur help to activate my mobile tracker,,,, bcoz i lost my phone at 2 times

11 dec 2009

Dear sir,
I ram dularey nishad living in kanpur. i have purchased the mobile sch-5679 on 24 mar 2009 there is an auto on and off problem. which i have given to samsung service centre which is located at 24/18-b, shyam sunder building karachi khana road, the mall, kanpur-01 on 4 nov 2009 has not been made yet so please kindly grant my request as quickly as possible.
Thankyou
Ram dularey nishad
271 tiwaripur 2nd
harjinder nagar
kanpur-208007
phone:- [protected], [protected]

11 dec 2009

Dear sir,
I ram dularey nishad living in kanpur. i have purchased the mobile sch-5679 on 24 mar 2009 there is an auto on and off problem. which i have given to samsung service centre which is located at 24/18-b, shyam sunder building karachi khana road, the mall, kanpur-01 on 4 nov 2009 has not been made yet so please kindly grant my request as quickly as possible.
Thankyou
Ram dularey nishad
271 tiwaripur 2nd for status: 163
harjinder nagar
kanpur-208007
phone:- [protected], [protected]

Samsung mobile M-200 — worst handset

To

The Manager

Samsung India





Subject:-Regarding Handset



I have purchased Samsung M-200 Model having IMEI No.358046/02/251188/6 on 2nd November 2009 from White House Shop located in Sitabuldi area in Nagpur city. But I am very much disappointed to say that the Handset which I received is in very bad condition. There is battery backup problem, keypad is not good, PC is also not good.

I am surprised that I have purchased a brand new mobile of Samsung Company, and within 2 months only it is giving me lot of problems. This shows a bad reputation of your Company. One more serious problem i have faced is that I got very bad experience from their service center located at Sadar,Nagpur.They have never responded on time and also did not adhere to the time lines which they gave.

The White House Mobile Shoppe is also not ready to exchange the Handset now. So I am requesting you to exchange the handset as soon as possible, otherwise I have to go for Consumer Court for some action.

As there is under warranty Period, but the full Handset is not fresh piece I want another Handset which is original. So do the needful as early as possible.

Also request you to help me in this issue by giving your valuable suggestions and directions else i will need to take actions for the same.



With Regards

Vinita Ghatwai

51/3 Ujwal Nagar,Wardha Road

Nagpur-440025

Mobile no.[protected]

my cell phone display has been crack .i need halp frome you .my modle no is f 270.i shall be very greatfull to u .

lost mobile with sim

i have loast my mobile phone with my idea sim card...kindly give me the details of incoming, outgoing calls...if possible detect my phone and inform me...mobile phone number-[protected]...
name-deepak kumar baghel...address- 38/b/247 om nagar nagla padi agra-5

You should now junk that phone and thank Samsung for teaching you a valuable lesson in life. NEVER PURCHASE A SAMSUNG PRODUCT AGAIN.

i purchased SAMSUNG C5212 MOBILE recentlty. but in the mobile i cannot install education based or related software or APPLICATION ( because i am doing PH. D). while going the some advertisement it shows that it can be installed by the mobile application which in availble over the internet and in THE SHOPS. now i need the company will clear my doubt and tell me the procedure how to install the mobile application in C5212 mobile. the guildlines book also contain this detail like "you can download the mobile games and application over the internet".

in short " HOW TO INSTALL THE MOBILE APPLICATION AND GAMES IN SAMSUNG C5212 MOBILE"

I hope the would do it for the satisfaction of the customers.

i have purchase new samsung mobile and just one month ...and it occour problem...and i given in company last 6 days.....they told me that they will give new mobile.....bt yet i didn't get.......so samsung service is very low.....and poor.....so all pepoles which thinking to purchase samsung mobile don't do tht ........becoz it is nt gud phones in samsung....and service......

samsung/cell phone — want money back

Sir,

I had purchased a mobile handset named "samsung omnia 2 i8000" from my local area dealer named "Bhatia's mobile shop" on dated 12/02/2010.After one n half month from the purchased date my mobile ringer was damaged automaticaly and i had changed it through samsung service centre surat as mobile in warrenty period.After this when i got my mobile back so much problem were occuring from software and hardware side in mobile.Then after i had further given the mobile to service centre.In this period the handset was sold by service centre x personel.And that story ,i was came to know by my dealer(service centre manager had told to dealer about that to know me).So i was angried and told them to given my money back but they didnt and so many time were not answering my calls.After 2 week service centre manager called me to take my mobile back but i ad oppossed to take it back and asking for money but further they had no response.In between i had tried to call samsung regional manager of Surat but same,he was not answered my calls somany times.
so sir now a time no body is responsing me(samsung regional manger.service centre manager and also bhatia mobile shop dealer).Still so many problems are occuring from software side and hardware side.

problems occuring:

software side
1-screen got total white automatically
2-call log screen got total white automatically
3-many applications are not working(msg shown on display "unable to open problem uccuredin system")
4-browsers are not working
5-internal keypad is not working
6-msg screen got total black(msg cant read).
7-automatically phone got cut when other phone is coming and msg also sent auto.that"i'm busy right now"


Hardware side
1-volume key is not working
2-camera key is not working
3-ansewering and not ansewering key is not working
4-zooming got auto. when camera open
5-volume key is not working ,volume keep high auto.

so sir these problems are regular and others problems are coming still.every time i had swith off and on the mobile for that.i had used that phone hardly for 2 months from the purchased date.mobile is in warrenty period.

pls sir help me as soon as possible,now i want my money back.


regards,

keyur naik
[protected]
navsari

Boss, you have done the same mistake i have done by purchasing samsung products. my mobile had a problem with the LCD. within 3 months again i had the same problem. they are not ready to replace the same free of cost as it is their product fault. also, i have a big problem with thier washing machine. samsung has a lousy product and even more lousy service.

It’s a worst service provided by SAMSUNG ..they are cheating on my mobile I900 ..When its warranty they were keeping my mobile for almost 2 months and said no problem ..

1.Anna nagar opp to K4 police station

2.Alwarpet Samsung service centre .

They said its board problem and they corrected it seems .after that I didn’t use that mobile .Now again Samsung claiming again its board problem ..How is it possible ???how can often mobile get into board problem …

They want me to pay Rs 6500 for this now and correct it .When in warranty nothing is problem after warranty over they are asking money ..I have already paid Rs 40000 at time of purchase .

Very gud business on SAMSUNG …but don’t cheat the customers …So don’t buy Samsung products …nothing will get repair in warranty after warranty everything will happen ….

Happy news at last for me from SAMSUNG ..

They have taken my complaint seriously and they did the service Free of charge ..

It was gud work from Quadpro Technologies too ..

I got the mobile phone today in my hand after 2 years of nightmare ...i am starting using it ...

Let me observe it for a week ...After that i have to come back to SAMSUNG incase if i have any issue ..

Anyhow thanks for the HO and Regional office and all the PPL who has helped to get my phone work...

Saravanan

[protected]

Sir,
I bought samsung wave 575 mobile on[protected].Model No-GT-S5753E.On[protected] I got some trouble with my mobile,When I was speaking it used get over heat and it is auto charging.I took it to nearest samsung service centre at Ganghi Nagar, Bellary in Karnataka.My complaint number is 12386.They told the problem will be rectified in two days , But up to now the problem was not rectified.I got wexed with their service.Please take necessary action to solve my problem. my e-mail [protected]@yahoo.com.

Sir , nearly 3/4 months ago i purchased a samsung gt-b7722 mobile set but from the beginning it has been displaying a command "PAGE TOO LARGE" while trying in internet whether the page contains wallpapers or any document. Consequently , i informed the retailer , sales boy recruited by the company and rso and they took my set to the service center at Bharuch , Gujarat but authority there, rejected my complaint saying that i made it open because they got two screws tempered which is false you may investigate ground fact. Afterward i came to know from some sources that such response from that service center is not new.

Sir,

I have purchased one mobile hand set Model No - S5610, IMEI No[protected], Purchase dated - 06.03.2012 from retail shop Joyguru Telcom - Garia Address-111 Raja S.C Mallick Road -Kolkata - 700047. Recently from last three days on wards it was not working - all of a sudden it was found switched off.

Day before yesterday I have gone your registered service center Babli Media Centre, Address- 100 Briji Road Garia, Kolkata-700084 and made a complain on that- Work Order No- 2867 , Dated- 31.03.2012.

It is very much unfortunate to me that -As per statement of service centre concern person - they will not give warranty on that mobile and it will be chargeable.

With in 25 days of purchasing a new mobile - it is not expected and I am really worried about that matter.

Please take necessary action on that matter and oblidge me.


Regards,

Amit Sengupta
Kolkata
[protected]

The backlight comes on on its own, phone heats up, power is down within a day, with only one or two calls. I gave it to Samsung Authorised service centre at Domlur, Bangalore. They repired it and gave back (software update). This happened three times (over a period of one month) . Still the problem continues. I want replacement of the phone.

1. Complete address of the Samsung service Centre where the handset has been submitted.

Cell Solution
#43, Service Road, Domlur Layout
Bangalore 560071
Phone [protected]


2. Latest Job sheet number and date of submission of the handset

I have handed over the handset again yesterday (5-9-12). It is with them now. They are not mentioning any work order number in the complaint sheet.


3. Previous Job Sheet numbers and their respective dates of submission if any.

I had previously submitted the handsets on 3-8-12 and 13-8-12. They are not ready to provide any work order number. I am enclosing the three work orders.


4. Complete IMEI / serial number of the handset and date of purchase


Sl No : RF1C36TTB3T
IMEI : [protected]


Further, I would like to mention that the service centre is not good at customer relations. Moreover, they are not technically competent. I had a bad experience wit them.

i am ravi callno [protected] imi no.[protected] s.no rvib778019d cervice center invocie no7505547 my mobile the submit lakshay service center shiva markit rohini submit date 8.8.12 my mobileset d.o.p 11.9.11 my hendset problam tuch heting HENG problame in the lakshay service information 15days your mobile not rpeir parts not arenge your mobile full paymonts refund i am mobile sumbit all asseseries 2month iam not information laksay cervice center my mobile no [protected]

we bought samsung galaxy grand mobile phone in rs.18500. on dated 7th auguest. in noon. after only 2 hour using its going to hang. next day we gone at samsung customar care. we told bt they pepol nt giving proper answer, dnt knw do some thing n give my phone back to after 3 hours..
then 9th auguest my mobil phone is hanged again.. at that time we went to mobile diler. he is also give not proper answer n told u have to use it, , i cant do any thing in it.. in only 4 days my phone is not working. now plz help me...

softwar cheng

sir, i sanjeev kumar permanent customer of samsung, and i know, this is very good comapny, but about, costumer request, its very slow, actually my problem is, i have mobile phone S5282, some software problem inside the mobile phone then i submitted my phone in service centre with warranty card, then service centre manager says, pls come back tommorow and pick the phone, but today 9th day of my phone, no action on it, so pls i herby request you, pls work on it

My name is Prem Hiranandani and my mobile No is [protected]. I am a Senior Citizen living in India. I am really upset and irritated at the manner i have been treated in your Smart Cafe in Vaibhav theatre complex in Hadapsar Pune.
I bought a new Samsung mobile phone SM-G355H on 22nd March 2015 around 10 days ago. Whenever i download any content it gets fully downloaded and my data gets used up but if i want to see the contents then i can see hardly 30% and after that the balance contents becomes blank without any audio/video. So all my data used for downloading gets wasted.
I go to your Hadapsar smart cafe and address my problem. i meet one STUPID whose name is Akshay who without checking my issue speaks to me rudely and tells me that this is a problem with Vodafone my mobile service provider and Samsung cannot do anything about it. I tell him in what way Vodafone is at fault cause it allowed me to download with the data provided and this should be a handset issue. That does not have any decency and did not attend to me at all. How does Samsung tolerate such people? Isnt Samsung worried about its reputation by hiring such ill mannaered and ill behaved people?

I request you to help me and sort out my issue with immediate effect and do not force me to escalate the matter to higher levels.
Thanks,
Prem Hiranandani

My son purchased a mobile phone for me, a new series Samsung J1, on[protected].
I went back on the 24/25th to complain about no, or erratic, WiFi signal. They did some settings changes, and sent me on my way.
On[protected], I went back, and they told me that there was nothing they could do, except send the phone away, leaving me without my phone and not able to use my communication method, which is Whatsapp.
I said that I wanted a new phone, with no problems, their response was that it was more than 7 days since I had purchased the phone. I informed them that I had complained previously, but they were not interested.
The person that I spoke to was the manager, Eben Pieterse.
It is ridiculous that a new phone should give problems like this, even after QC.

Sir, i bought samsung grand neo plus at 4th april. but display hanging problem started after 20 days. After that i gave it to sumsang sirvice center at 2nd may.today after one week mobile is not repaired . service center not give me a proper date to return. What will i do plz help me. My contact no is [protected]

This is regarding my Samsung N-750 note 3 neo handset.

I have submitted my handset at the Marathahalli service center here in Bangalore on Saturday the 9th May. As per my telecon previously with Sonia Upadhay, Ankur Gupta, Munish and also via email, I am requesting for a replacement of the handset because Samsung has failed to resolve the issue from the handset previous several times.

The sharp annoying sound on calls intermittently and the screen that goes blank on an incoming call intermittently has not been resolved. I have spoken to the Manager in the service center Mr. Rahul and Santosh at Marathahalli for the replacement as well and was suggested that I request the HO to approve the same because they do not know what is causing this issue on my phone and a replacement is definitely required. The manager is Koramangala branch has also handled this issue twice or thrice in the beginning along with Sonia and Ankur Gupta from the HO and informed the same that if the issue is repeated then a replacement is a must.

Mr. Ankur Gupta and Sonia Upadhay is also aware of this issue and was corresponding with me about the same over phone calls and emails as well.

There is no point in the mobile service-men do something and I come back as many times as before submitting the handset with the same issue repeatedly from the time I purchased it in August last year. Mr. Munish and few people at the HO did only ask me to submit once again the last time every time I complain with the same issue. But the last time is not yet over!!!

Looking forward for a favorable reply. (I am grieving over my Father whom I lost on 10th last month after being hospital for heart attack since March. I can no more go over with Samsung regarding my issue during this sorrowful moment in my life and at home. Hence, I need to take this further seriously).

Sonia Upadhay, Ankur Gupta and Munish has not replied to my email of late now per their promise.

NOTE : This will be my last time per your request that I have submitted my handset. If the issue is not resolved, I shall take further action on the same legally and will post the issue in forums on the internet. Last week, that annoying sound made me kind of deaf in my left ear for atleast an hour and had a severe pain in my forehead LHS (temple area). This handset has been destroying my ears so now you know that legal help would be needed if the handset is not replaced.

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