Samsung India Complaints & Reviews

I bought 40" 3D LED TV from Samsung on 22nd July 2011, next day engineer from Samsung visited my home just to hang that TV on wall, i asked him to explain the things and show me 3D in this TV, but he was not aware of how to operate this TV and said some other person will come for demonstration.
I made a note on Job card shown by him, but till today no one reverted from Samsung. I called many times to Samsung call center as well as branch office, but nothing happened.
I tried my self to start 3D but the 3D Glasses provided by Samsung is not showing 3D facility, i am afraid it is 3D TV or not, or they have sold me some faulty product, thats why they are not turning up.

I cried lots of times to Samsung but all the time they made excuse that you were not at home, you were not in the town.. i do not understand, if i am not at home then why can't they call on my mobile, and also i have given comments on each call, that i will be available after 6 PM only. But till today they never done so. Now when i tried to contact Samsung Head Office on 18th Sept. for the same and asked for money refund as this is only a show piece for me, then they said they will send one technician for demo, but again the same thing, after waiting of 10 days nothing happened,
Than again i asked for my money refund and the same assurance i got on 28th Sept. that we will send their engineer but again they failed, now today on 5th Oct. they are saying that they cant refund my amount.
Till today i am not able to watch 3D tv after spending 1.25 LAC Rupee. it is not a small amount.
Kindly look into it and let samsung refund my amount and take their product back, as the product is faulty and samsung failed to provide the service since last more than TWO Months.
Regards
Vineet Arora
[protected].

Since purchase the sim card is not working regularly and the mobile switch off automatically in between 1 or 2 hours on enquiry from the daler I came to know that the intention of the dealer named below was not good as he is giving us foolish reply saying that you must have inserted the sim in box ment for memory card. Now let me know how it can be possible while seeing over the space which is smaller and no sim card is possible to inserted in rather then the existing memory card is already there.

It is pursume that there is manufactring defect in this mobile set and requires immediate replacement as per the warranty still exist. I have purchase Mobile set on 8th September,2011 from M/s. The Mobile Store Limited, Shop No. 21 Main Market, Kingsway Camp, Delhi and the same has been given to the service centre names below M/s. Beecham's Vision, 31, Connaught Circus, New Delhi - 110001.

You are requested to personally intervene into the matter and resolve the same immediately otherwise I will be having no other option accept to go to consumer forum and claim for the recovery of the payment alongwith a heavy penalty. A line in reply will be highly appreciated.


The Complaint reference no. as assign to me is[protected] dated 01st Ocftober,2011 by your call centre. I have spoken serveral time over phone to Mr. Jitender Kumar (Team Managrer) and he is asking for payment of Rs. 3200/- for repairing the mother board, which is not acceptable at all and is not decent way for payment as it is technical/manufacturing fault. Do the needful and the earliest and not incourage me to take a legal action infutre against the company.

I have bought a Samsung Refrigerator Model RSH3FHBP1 in November 2007, costing Rs. 80000. A red light indicator for filter replacement has been on since almost 18 months. Despite registering nearly four complaints in the last 18 months and phone calls to the dealer, Samsung Regional Office, Samsung Toll Free number, and numerous service engineers visting and noting down the Filter Part number, the filter still has not been changed.
I would advise all people who intend to buy Samsung Refrigerators to ensure that replacement filters and other spares are available. Otherwise, they might have to dump their costly refrigerators in, say, two year's time, for non-availability of spares.
Finally, I would be grateful if Samsung, who now claim that the said part is not available, relaces the refrigerator with a equivalent current model.

I lost my Samsung GT-B3410 Corby Plus mobile of Noir Black color with IMEI no. 358575/03/834080/70 on September 28, 2011 at around 7:30 pm in Pitampura area of New Delhi. The sim inserted in the phone was of vodafone with mobile no. [protected] which have been blocked on my request. So kindly try to track my lost mobile as early as possible. For any further queries if in case mobile is track contact on [protected].

I had purchased a Samsung Duos w299 device on October 6, 2010.Due to the Pathetic Build Quality of the product, I have had to service the device due to multiple problems almost five times over the past 12 months. I have had to get some hardware replaced and in spite of that, the mobile does not function as per the specified parameters. In spite of multiple requests at the Samsung Authorised service centre to replace the device or to replace it properly, the results have been useless. Now I've had to give the mobile back to the Samsung Authorised service centre because of another issue. From the time I have bought the phone, the device has cumulatively spent more than 3 months in the Samsung Authorised service centre. There have been issues with the touch screen, speaker, lock slider key, keypad and battery. I have now requested them to replace the device or to refund the money I had paid for the device. Request your intervention / support in any way possible to ensure that justice is done.

I have been complaining through calls and email to Samsung team and have not got any response.... My New cell has stopped working within few days of purchase.... I have been requesting for the replacement but they are not ready to hear customer grievance

----- Forwarded Message -----

From: Charu Trehan <[protected]@yahoo.co.in>
To: myeong.[protected]@samsung.com
Cc: rajiv.[protected]@samsung.com; jayprakash.[protected]@gmail.com;
Sent: Frid,ay 30 September 2011 3:00 PM
Subject: Big Brand Names Work With Only Good Services


Mr. Myeongku oh,



Its been 5th day today but I havent received any mail/call from your team. Its so unfortunate that your response to customer complaint is so poor. There is no attention given to customer grievance. I am not going to give up and escalate the matter in every possible way. Its a kind of harrasment given to customers for being loyal and buying your products. Even today, Mr. Anand number is unreachable.

All I needed is replacement of my new cell phone which has stopped working within few days of purchase. Hoping to hear something positive from your end.



Regards,



Charu Trehan



----- Forwarded Message -----
From: Charu Trehan <[protected]@yahoo.co.in>
To: myeong.[protected]@samsung.com
Cc: rajiv.[protected]@samsung.com; jayprakash.[protected]@gmail.com;
Sent: Sunday, 25 September 2011 2:55 PM
Subject: Big Brand Names Work With Only Good Services

Mr. Myeongku oh,

With reference to the below mail, I would like to highlight few points to you. I had gone to the service centre on 24th September, 2011 which confirmed my trackpad needs to be changed. I told them that it has stopped working within 15 days o[censored]sing the cell and I am looking forward for the replacement of my cell.



The response which I have got is very upseting. I spoke to Mr. Sharad who was just repeating that "You need to get our senior approval". I got his senior Mr. Anand number which was switched off on working day. Then again I spoke to Mr. Jay prakash who told me that he is going for lunch and will definitely call me back with feedback which hasn't happened since yesterday.



The thing that surprises me most is that your people are asking customers to get approvals. Do we need to run from pillar to post for the job that should be done by your people? In that case, please do provide me with the details of the person whose approval is required. I wont mind doing your people job cause its me who is facing the trouble.


Details of My Phone:

Mobile Phone: GT-S3353HKMINU
BP NO: [protected]


Regards,
Charu Trehan

COMPLAINT NUMBER: [protected] DATED 3.9.11.......MY DESKTOP MONITOR WAS OFTEN HAVING PROBLEMS AND I LODGED A COMPLAINT IN THE CUSTOMER CARE. THE PERSON CAME AND REPAIRED. BUT THEN TOO IT WAS HAVING THE PROBLEM. THE PERSON WHO VISITED TOLD ME THAT THE MONITOR CANNOT BE REPAIRED AND SO THE COMPANY WILL REPLACE IT. THE PERSON TOOK THE COPY OF MY BILL AND HE PROMISED ME TO GIVE THE NEW MONITOR WITHIN 15 DAYS. BUT SINCE THE LAST ONE MONTH I HAVE NOT RECEIVED THE SAME. I GAVE COMPLAINT IN THE CUSTOMER CARE FOUR TIMES BUT TILL DATE NOTHING HAS BEEN DONE. WHEN MY PRODUCT IS UNDER WARRENTY THE STATUS IS SO BAD. I CAN'T IMAGINE WHAT SERVICE WILL BE PROVIDED IF IT IS UNDER CONTRACT, ETC. THIS IS THE SERVICE PROVIDED BY A WELL KNOWN COMPANY.I WANT THE PROBLEM TO BE SOLVED IMMEDIATELY.

sir..
i have bought a samsung mobile c-3303 last year in sept.
during the warranty period mike of the mobile was not working problem and submitted twice at the samsung support centre. but after one month it is giving the same problem.
plz sir its my request to consider my problem and replace the mike at the earliest.
thanku so much

regards
Neha Gupta
mirpur colony
pathankot(punjab)
[protected]

Ketan Patil says:
September 29, 2011 at 11:58 pm
my mobile Wave 5253 facing problem of battery charging, as per customer care telling about it having mother board planning, twice i sent for customer care for repair but still problem facing ….. i dont know how customer care ruturn faulty phone to customer to said that your phone all problems are removed
customer care – samsung customer care hadapsar, pune ( solapur road)
if any customer service engineer reading this please solve my problem
my phone [protected]

I purchased Samsung Galaxy 3 handset on 20th June online. After less than 2 months, its software crashed. Service center at Bharatpur could not get the problem resolved. So, I called customer care and asked the location of the nearest centers. The center whose address I got from them, was closed weeks back. I finally found out the location of new Service Center i.e. A-care Kheria. Though I had called the manager prior to visiting, but when I reached the center, he refused to attend to my problem.
After lots of trouble and visiting Kheria center several times, I was able to get the original problem resolved. But when I received the handset, its ringer was damaged and each and every screw was missing. Even the spare ringer is not available in my city. After about 2 months of struggling, I am helpless. The handset cost me Rs. 9,000 and purchased from HomeShop18. They also forwarded my complaint to Samsung, but it didn't help. I have used handsets of Nokia and LG, but never faced a single issue on the part of service center. Even after so much has happened, Samsung is unwilling to get my handset replaced or refunded.

Sender : Akhilesh Bhardwaj<[protected]@TechMahindra.com>
Date : Sep 27, 2011 22:44 (GMT+05:30)
Title : Regarding Samsung LVDTV Model-LA26C450E1 Ref compliant # [protected].

Hello Head of Customer Satisfaction / Head of Services,

PFA my Bill. Hometown bill no# T21/2222

I Akhilesh Bhardwaj ,have purchased Samsung LVDTV Model-LA26C450E1 form Home town , Yerwada Pune at 6th February 2011, now TV has started giving display problem. Mr. Rakesh ( Samsung Engineer) has visited my place and suggested to replace the part ( which is 90 % of the actual cost) Reference Samsung call# [protected].Thanks to the god ,TV has shown misbehavior under the warranty period which is under 01 year ( as per Samsung deal ) and after that no as such warranty or guarantee of your product that will run or not ? Note- Please not I have not brought any local product to just use for 01 year and throw it away from home b’coz not sure whether it will run or not .

I have communicated to Hometown representative Mr. Prasad who is very helpful also with Mr. Desai ( Samsung Coordinator in Hometown) who was helpless to permanently fix the problem. Samsung call center executives & Mr. Rakesh ( Samsung Engineer) says they will replace the particular part but my query why can’t Samsung provide me another new set of TV against the replacement of your faulty product ? request to please test this product under your lab to find out route cause to provide better services in this competitive market.

I really have faith on Samsung brand but due to the really very bad experience with Samsungs LVDTV Model-LA26C450E1 my mind started changing as Samsung executive Says they can’t extend the warranty of Product & even no one has bothered to replace the faulty product till now.

Sorry about my words it may be harsh but I am really very disappointed with Samsung response. My humble request to Samsung Management group/Customer care to listen customer complaints and take the necessary action for permanently fix of problem.

I am very much Thankful to Hometown Yerwada,Pune for giving me assurance of their best services in follow up but now Samsung has to take a next step on fixing my problem.

Looking forward your reply.

Thanks in advance.



Regards,

Akhilesh Bhardwaj |IMS02| Project Lead
S2-W 4276, Hinjewadi
Extn: 254467| Cell: +91 982 362 4480
Email: [protected]@techmahindra.com
www.techmahindra.com

my name is sandeep mahajan, i've bought samsung gt-s8530 wave 2 mobile phone on 28/07/2011, but with in less than 2 months i;ve facing problem on touch panel & handset would be hang after every use. due to this i was not able to make a call every time i want or recieve as well. finally i go to samsung service centre on 27/09/2011 & ask them to replace the hanset because this is not the way that one main feature is of the product has getting problem in less than 2 months, but they said this not possible to replace it & they promise me that they repair the set in one working day. but now on next day i've asked about the set is ready, they said it has to change touch panel & they don't have it in their stock & it will take 2 to 3 days to solve the problem but that's also not sure too. nobody is there to hear me. so, please help me what can i do for gettin out this problem.

sandeep mahajan
ph- [protected]

Dear Sir/Madam,
This is to inform you that the I am Soma Pal (Hardradanga,Chandannagar,Hooghly) , I purchased a Samsung C3010 GSM Hand Set, Colour - OCEON BLUE. IMEI - 356301/04/543594/0- on 24/07/2011 at Cool Point (Bhadreswar, Hooghly). When(at home) I was insert the sim I saw Mobile Sim section are damaged.
I went Samsung Service Centre (Chandannagar Hooghly ) and told this problem. He told I cant solve this problem. His Beaviour is vary dirty.
so, I request to you please solve this problem & needfull action for this service centre persons.

Thanking You


Yourse faithfully
Soma Pal

[protected]

(ALL READY I HAD SENT E-MAIL TO SAMSUNG COMPANY ON 09/09/2011(6.18 P.M.) NEXT DAY (10/9/2011 MR. SAURABH CHOPRA FROM SAMSUNG CALLING MY MOBILE , HE TOLD AFTER SHORT TIME, OUR TECH CALLED YOU & SOLVED PROB. BUT STILL NOW I HAVE A NO REPLY OR SOLVE MY PROBLEM THROUGH SAMSUNG SUPPORT.

I HAVE SUMMITED PHONE SAMSUNG GT-B7722 IN SAMSUNG INDIA ELECTRONICS PVT LTD ON

[protected] AT THIS ADD:CC-28 NEHRU ENCLAVE KA NEW DELHI 110019 .MY COMPLAINT BILL NO....[protected] THEY PEOPLE MAKING

ME FOOL FOR LAST 5 MONTHS THEY WILL NOT ABLE TO REPAIR THAT PHONE MAKING FALSE

COMMITMENT EVERYTIME WHAT SHOULD I DO NOW PLZ TELL ME AS SOON AS POSSIBLE

WITH REGARDS
AZIMUDDIN

I purchased the Samsung W-299 model in October 2009. This mobile was not charging few days back and then I took this mobile to authorized Samsung Service Center at Noida. Now technician at service centre says that the mother board of Samsung phone needs to be replaced in Rs. 9000.

Now I ask you , I had purchased this phone in Rs. 10500 at that time . What’s the quality of this phone that its mother board has gone .

I am going to consumer court for the degraded quality of this phone that Samsung is providing. If you can replace this , then let me know.

email: [protected]@yahoo.co.in

Some one stole my Samsung Corby TXT GT B3210 black in Mumbai at Borivali Station on 24/09/2011. I want to block this mobile IMEI number so it cant be used for future. I already blocked my old sim card and collected new one. I just want to you to block this mobile. My Samsung Corby TXT GT B3210 IMEI number is
[protected].
Thank you.

Complaint No. [protected]

Replacement of Mobile Handset
Model No. GT-S3370, Serial No. RW8Z77471M

TO WHOM SO EVER IT MAY CONCERN

I HERE BY INFORM ALL PUBLIC THROUGH THIS FORUM WHO ARE USING OR ABOUT TO BY SAMSUNG PRODUCTS PARTICULARLY MOB. HANDSETS OR EVEN OTHER ELECTRONICS ITEMS, PLEASE THINK BEFORE BUYING SAMSUNG INDIA PRODUCTS.

THEIR AFTER SALE SERVICE IS WORST EVER I HAVE SEEN. CUSTOMER CARE TECHNICAL SUPPORT DEPARTMENT AND THEIR SERVICE CENTERS ALL ARE MISGUIDING THEIR CUSTOMERS. THEY ONLY TALK, BUT DO NOT TAKE ACTION. SAMSUNG INDIA IS NOT HAVING SKILLED SERVICE ENGINEERS WITH THEIR SERVICE CENTERS. MY EXPERIENCE WITH SAMSUNG INDIA SAYS THEIR IS NOT A SINGLE PERSON IN SAMSUNG INDIA WHO CAN TAKE THE ACCOUNTABILITY. AS NO ONE FROM SAMSUNG INDIA IS ABLE TO SOLVE MY CASE SINCE 19 JULY 2011.

I AGAIN REQUEST TO ALL PUBLIC WHO CAN NOT LIVE WITHOUT SAMSUNG PRODUCTS PLEASE BUY SAMSUNG PRODUCTS ONLY ON USE AND THROW BASIS.

Sir,
I had brought a fridge from your authorised dealer M/S jamal sales corporation at palakkad ( kerala) in 2008 . Now my fridge is not cooling at all . i informed your dealer regarding the same .His reponse has been that we are sending the technician just now ,4 days have already passsed and till now, no one has reported .With school going kids just tell me how am i going to manage the show. If i had known that your after sales service will be so bad i would never have gone for your fridge. My sincere advise to all the indian who are going to buy any samsung product is that never go for any samsung product if you want to have any piece of mind.
regards
j s gupta

Sir/Madam,
Most respectfully,I beg to inform you that i bought a washing machine( Samsung-Model-SOHAG, Sl. No. W04252zcp503791M) on the date of 01/10/2009 from Swagat Plaza(a house of consumer durables)situated at Basant Bora Complex K.B.Road Jorhat-1, Assam . But during the warranty period the machine was not working at all. So, I complain it to the samsung authorised repairing centre and they take my complain bearing claim no.-[protected] . From the technical report dated 20/10/2009 of the expert it came to my notice that main PCB defect is the cause of the problem . The report also contains in the remark of the ASC Manager Column is that " spare not available" .So , i wait some days . But they not take any action to settle my problem. So, i again notice the matter to the servicing center. In the mean time, the ownership of the authorize servicing center of samsung change to another person and they take my complain newly , New complain no. [protected]. But they also not settle my problem . So, I humbly pray for you to settle the matter.
Thanking You,
Madhurjya Kondali
Ward No.-9 , Dergaon.
Near Indrani Devi High School
P.O. -Dergaon, Dist.- Golaghat,
Pin-785614, State-Assam

Respected Sir

I have purchage 2 Months ago Samsung Monte Mobile at Mehsana City from Seve Kendra Mobile Store.

My complaint is voice clearity is very bad,FM service is not functional.I visit Samsung store at Mehsana.But i m not satisfy by people working at centre.My problems not solve till time.

My Mobile nbr.is[protected].