Samsung India Complaints & Reviews

dear sir,

tell to abirami electronics salem, i purchased samsung split ac 2006, installed by them, there is no maintenance so far not done, while starting the unit the fuse continue sly blowing, send service tech to this address,

r.sakthivel, rasipuram, namakkal dist, ph.[protected],[protected].

action please

r.sakthivel

I am very sorry to inform you, we have purchased 2 Ton A/C 6 Nos, Through Rakkesh cooling system, chennai - 35. on 05/04/07. we have a problem in the ac no cooling and hot air has come, immediately we have informed your above agent, There is no response till date. Finally we have informed samsung service centers help line : 30308282 on 06/05/08.They says within 24 hours our service men come and rectify the problem. Even though more than 72 hours no body has not turnup for service, even we have recptedly contact by your help line everyday. One of the big ac company providing very poor service to the costomer it will affect your business and loosing confidence to the people and company also.Kindly look in the matter seriously and take necessary action.


OUr complaint No.[protected]( bY name Mr.Robert, and amit)


Thanks & Regards

Ramani - Administrative Offficer

Contact Phone No.27452186 &87

hi,

sir this is swadesh swain.. from orissa.. my dvd writer buy just 3 month but now some problem..can u give the orisssa service center, , adress and contact numer..

Hi

Sir this is Rishab Aggarwal from Ludhiana my two mobiles are with the service center both are cdma mobile of tata indicom This is the one set esn and date which was deposited to samsung service center SCH-F519 05.03.2008 ESN- 18a04f1d which was yet i have got any response from the service center the have also taken all the acessory form me with box for the change of hanset.

And one of the hanset display is broken but the display of the set is not changed Sch s 259 19.04.08 16ed4915

They are not giving me any solution yet


Regards
Rishab Aggarwal
O[protected]
[protected]

Dear sir,
i have purchased a 6kg f/A WA80HAG washing machine of samsung on 26th march 2006.But from that date i was facing problems in that machine sometimes in motor, some time in drainage.spining etc.My complaint no. is [protected].From this no. you can check that how many times I made complaint to Samsung sevice center.Nearly after every 1 month or 2 month it get some problem.with in a warranty i request lots of time to change this peice, but every time your executive made temporary adjustment in it and ignore the matter.last year I also mail u, regarding this matter but nobody sees to it.lastly, on 27th may 2008 ther is some problem in its drainage system, i make complaint to ur service center.Next day one of the executive(Mr. Rameshwar) visit our house that said that its drainage motor is to be changed and he will bring it next day.but I wait for him next day but he didnt come.next day I call to ur CCS they said that he will come till noon, but when he wont come till noon then I call him personaly and he told that he will come in evening, I wait for him whole day but he didnt come.Next day I call to ur CCS, then again they say that he will come today surely.In noon I call him but he didnt pick the phone.for 2 days he doesnt pick the phone .After 2 days he come and change the motor
Now hardly 15 day has gone, and again there is some problem in its drainage system.I have made to ur CCs but I dont know whether any effective action will be taken or not.

I humbly request u either do any fruitful action or either pl take this machine(full of problems)with u.


regards
Preeti Garg
row h.no-3, lunkad plaza, viman nagar, pune-14
[protected]
[protected]

I had purchase a refrigerator on 21/05/08 but I have not recieved till now.
Dilevery no.[protected]



Please reply me as soon as possible.
Thanks
Brajesh Kumar
Aligarh
[protected]

3rd rate serveice is samsung company

just cheat they are by giving false promises

sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

sir,
i have buy the tv of your company.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

hi,
my name is kaushal mehta

i have unsatisfied for samsung product. any model .mobile / t.v / electronic item etc.

i have purchase two samsung mobile, model is SGH - M 200, & SGH - M620

i any time complain samsung care c.g.road . but not get any response,


kaushal mehta
[protected]

Kind Attn: Mr. RAHMAN,

This is in reference to the mentioned complaint no.490 (13/11/2009) & 508 (19/01/2010) for SAMSUNG L700 Mobile (IMEI NO: [protected]) which I have
Bought thru Bill No. 7175 dated 17/09/09 from Heart Beats, Elgin Road, and Kolkata.
AFTER BEING SPENDING 6650/- rupees for a cell phone of a reputed company like sumsang, I don’t expect that within 1 months I need to get it
REPAIRED two TIMES, though the problem (Massage problem etc...) is still not resolved. The cell phone is still in your Customer Care and your
SO CALLED ENGINEERS ARE SAYING THAT THEY CAN’T DO MUCH ABOUT IT, ITS A GENUINE TECHINICAL FAULT IN Samsung.

Now I think these problems should be told to the customers while doing PUSH SELLING at your retail counters.

But the CREDIT NOTE OF MY BILL AMOUNT as since this is the genuine problem of your model, I dont have that much time to roam around
Your repairing centers.

Hope to see a prompt reply and proper solution, so that I don’t need to move to CONSUMER COURT.

Regards,
IMTIAZ ADIL
[protected].

the customer caew in lucknow ashina giving me jus execuses from last 2 mnths for ma molile samsung s-3500 which i had bought jus 3 mnths back plz tell tem not 2 bother us anemore n replace ma mobile hence i had 2 move to the consumer court.

thnkx..
ankit


seriel no.-rvls610432x
imei no.-[protected]

This is in reference to the mentioned complaint no-[protected] my refrigerator is not working again, 72 hrs after visit of your engineer, request to you pls solve my probleam urgently


Thanks

Sujit Das

Mob-[protected]

sir, on 30.08.2010 i made a complaint for my 21" flat screen t.v. comp# [protected] by your bpo phone. on 31st one serv. eng. attnd me, he informed me that there is a transformer breakdown, he also said that it will be up on 1/8/10 or 2/8/10, but today is 3/8/10 any information not yet found, pls. inform me in my mobile No., thanking you.

avijit banerjee

Poor Service by Samsung
I am having Samsung front laod automatic washing machine and we have been using it for the past 4 years.
we had complained to service centre in bangalore that washing machine belt was falling . They took almost 1 month to visit my house. They came and repaired the belt and said its alright. The same day belt fell again and again. so we again complained to service centre. Again they took 15 days to come and tell that they wanted to take machine to service centre.
After 8 days they came on 6/12/2010 at 9.45am and took the machine to service centre. They said they'll deliver within 4 days. They are even telling they wont get any spare parts in samsung. We are calling them every day and the only answer they give is "WE WILL COME TOMMOROW DEFINITELY" . This is worst service I have ever seen and still my machine is not back home.
The service centre NO:[protected], Work Order no: WA[protected]

sir,
i have buy the tv of your company one month back.my tv is under waranty .it has some problem now .bt my calls are not responded when i call to samsung engineer so plz attend my calls...
my mobile no------->[protected]
plz call me as soon as possible.

*** Below are the email content i sent to them ***
I'm here to express my deeply disappointments towards the Samsung service centre @ Kuching Malaysia.
Service order no: [protected] (Sent in 30/10/2012 - Collected 02/11/2012)
The service centre are a mess, there is no queue system for customer, customer service officer are tend to serve their known customer (those guys from handphone shop, who send in the machine on behalf of customer) let them cut queue infront of other customer, who come in before them. Although there are some sofas but without queue system, customers are forced to stand and queue for their turn. How come a world leading brand will allow such bad service?
The customer service officer also shows they are lack of training and lack of professionalism, when I send the handset I was serve by Sumunthi, which she tend to joke around the known customer while she is serving me and I was sitting infront of her, she even don¡¯t know how to explain the Trans only at the accessory column of servicing form. Until I have to told her, that she miss out to fill the battery where I also send in for service, should her be double confirm the item I send in for servicing or instead the standard procedure of Samsung service centre are to joke around with known customer?
Upon the collection of serviced hand phone from the centre, which I notice there is a deep scratch on my screen protector, without second thought, I ask the customer service lady (Mariana) why there is a scratch on my screen protector? She was nice to help me check with the technician, and come out to answer me ¡°Why don¡¯t we change the screen for you?¡± It puzzles me and asked back why I need to change screen while my screen protector is scratches? Then the technician (Ricky) walks by and come out with hilarious theory ¡°If we change the screen for you, we can¡¯t change the protector for you as well¡±. What is he thinking? What is the relevant between the scratches screen protector and changing a new screen, while there is nothing wrong with my screen? Is this how Samsung treat their customers? When there is mistake happen, they are tending to change something that is irrelevant at all. He even try to push back the fault to me that they did not check whether there is scratch or not when I send in, is he trying to call me liar? The scratch are so deep, I equip my handset with screen protector and leather cover, what is the chances I myself will scratch that deep. I was once work at the technician line before, this is obvious that the technician who attend to my handset (Benard) was not follow standard service procedure when dismantling my handset, my handset must be placed with sharp object face down, that why the deep scratch is there.
Finally come when they are agreed to compensate me a new screen protector, they request me to come back when the screen protector arrived, when send in and collecting the handset already cost me 1 unpaid day leave, they request me to come back to collect the screen protector which cost around Rm25 while per day salary cost me Rm150, is there rational for me to do so? At the end they agreed just to pay me back money instead to revisit for screen protector replacement. How funny that such leading brand service centre will not have any screen protector equipped.
I particular about the outer condition of my handset, is all begin from my first servicing of this handset ( I believe you are able to trace the record), as I taking half day leave to collect the handset, once I confirm is able to power on, GPS working, I direct collect and rush back to work. When at night after work, I check all the function of the handset and I notice there is small dent and small pinch hole on top of the handset cover (I took this as my luck, because I didn¡¯t notice upfront of counter, no point going back to argue about it). Because of this nice experience, I tend to have a good look on my handset before collecting them, that why this entire unpleasant incident happen.
If you read through the survey call log that you ring after the first servicing, I did complaint about the miscommunication between the customer service officer and technician, upon the send in the handset for the first servicing, at the counter I clearly indicate that my handset GPS is not working, which the customer service officer just report the error is ¡°Handset Hang¡±, when I second time remind the service officer, my fault is GPS not working, she assure me technician will check on it. When the call for collection, I try double confirm is my GPS working already, the customer service officer puzzles and she will double check with technician, technician will call back me to confirm. When I get the technician call, he told me the Kuching map haven¡¯t update yet, why I need to use GPS, am I buying the handset and have to request your permission to use the function, or Samsung design the GPS is for dummy only? Can¡¯t I use the GPS with my own will; can¡¯t I use the GPS outside Malaysia? Why I need your busy body to teach me how to use my handset, you are supposing to fix my handset error.
By these two unpleasant servicing experiences, I have lost my faith towards Samsung products. After sales service was the major point for me to selecting the IT products brand, buying such expensive products but getting such lousy service really open my eyes. If Samsung just care about their big share of cake in IT products, I suggest don¡¯t equip the products with warranty, if you are not able to provide the quality after sales service for your customers.

*** This is thier reply ***


Hi,

Pleasant day to you.

[protected][protected][protected]-


We deeply regret the inconvenience caused to you. Thank you for your email, we shall strive to improve our products and services in the future.

[protected][protected][protected]-



Thank you & best regards,
Samsung (M) Electronics Customer Service
Samsung Careline #[protected]

samsung mobile named as sgh c170 has so poor rington volume

Samsung Service Centre for Mobile Services is very very poor in Lucknow Samsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in LucknowSamsung Service Centre for Mobile Services is very very poor in Lucknow

Sir,
I handover to my Samsung handset For repair in service center Lucknow. But they are not giving better Responce as per company. Daily they give next date and no other response... There is three week time which is much more...

Hi Dear

Sir
it is to infomed u that my samsung mobile model no is SGH M620 having the lot of problem on perched date. My Problem is ...
Sir in samsung mobile Data is not saving in my phone memory and i went summsung care center in shree ram tower at hajraatganj in lucknow on 9Th june 2009 but till date my problem is not resolve .

So Plz help me .

Sunny ( [protected])

Hi,

This is with reference to my mobile phone which I purchased on 17th May-09 ( Samsung Star GT- S5233A, Serial number RW6S433945Z ) from Meerut ( Uttar Pradesh ). This was my first and biggest mistake as the mobile store owner told me that it is the latest phone of Samsung and I should purchase it. Therefore, I invested my saving of 10, 000 rupees in this phone.

On the very first day after purchasing when I inserted the SIM and tried to make the first call, instanty all the bars of the signal went off and the message comes NO NETWORK AVAILBLE. After restarting it twice or thrice I was able to make the call. I thought that this may be due to the problem with the SIM but I was wrong. Later I faced this issue on a regular basis and after discussig this matter with Airtel authorities ( As the serving Operator is AIRTEL) and testing the SIM in other mobile I came to know that this problem is due to my mobile ( SAMSUNG STAR).

I went to the store from where I purchased it, he assured me that every thing will be alright but not yet. After two days I received my phone but again the problem remains the same. After few weeks again the touch screen of my phone stopped working and then I again went to the service centre for the solution. This time they replaced the faulty screen and after one week I received my phone back from service centre. Since then my phone started working abnormally ( example- The phone dials the numbers automatically, or keeps scrolling on by itself from time to time ) and the signalling problem is still there from the first day.

This caused me to again visit the service centre in Meerut this month and told them the problem. The person there said to leave the mobile for few days for repair. TELL ME ONE THING HERE, DO I BUY ANOTHER PHONE FOR THE DURATION MY PHONE WILL BE IN THE SERVICE CENTRE FOR THE THIRD CONTINUOUS TIME. But now its really enough and I decided to replace the mobile with the new one after all I am suffering since last 6 months. Each time the Service centre response is very disappointing.

On 3- December-09 Sardaar ji, Mr. Kuldeep Singh ( Service centre engineer ) gave me the number of support from where I got the number of Mr. Ankur Garg ([protected]) Area Service Manager for the replacement. I called him and told him the issue he assured me that he will revert back with in 24 hours and asked me to send the serial number of the mobile via SMS. I send it and waited for the response but no response. I tried calling Ankur so many times but he dint picked up my phone ( I think he stored my number by the name of PROBLEM).

I am losing my patience now. I called him every day, and sent him reminder SMSs 2 times, but of no avail. I called Ankur from my another number after 3 days on 6/12/09. This time he answered my phone but as soon as I told him my name his response was pathetic. I never expected such an answer from a person whose designation says "Manager". He was not ready even to listen to any thing and kept on repeating one line "he can't help me as it is Sunday". I think he forgot that he promised me a call back three days ago. His rude response was accompanied by him disconnecting the line in middle of our conversation.

Finally, as of today, I again called the support. There Mr. Manoj ( Support Person ) assured me that he will further escalate the issue and the senior person will call me back with in next 24 hours. When I asked him the number of next point of escalation he said that he can only provide me this mail ID...NOTHING ELSE as the last escalation point for them is the Area Service Manager.

I would like to mention here that this is my most disappointing and worst experience with any company. I need the replacement for my mobile and I will go to any extent for the same

**Never expected such Managers from such MNC**

REQUEST YOU TO TAKE IMMEDIATE ACTION ON THE SAME AND REVERT BACK ASAP.


<<WAITING FOR POSITIVE RESPONSE AT LEAST THIS TIME>>


<<<<<<<<<<<PLS NEVER EVER PURCHASE SAMSUNG >>>>>>>>>

I am shocked up with the recent experience of mine with Samsung Electricals Authorised Repair Centre/Branch office at Nirala Nagar Lucknow.

I had purchased a Samsung SGH L700 mobile worth Rs. 7100/- from Ganpati Mobiles, Sri Ram Towers, Hazratganj, Lucknow in May-2009. The mobile was working well but in July-09 it started showing some unexpected problems viz. if I received a call and talked for some time more that 3 mins it used to disconnect the call. And it never fully charged the battery and after calling or receiving calls it discharges.As the set was never wet nor it was dropped by me.I immediately took my set to the Authorised Service Centre of Samsung situated at Chauraha No.8, Nirala Nagar, Lucknow and then after 2 weeks they backed me the set that now the set is working o.k.but after some time it started the problem of charging and memory card.I again contacted the service centre and after a week they informed me that your battery is damaged and will be replaced, so I purchased a new battery but in vain, because the battery was ok I again contacted the service centre then they said that the mother board is damaged and it will required to be replaced and it will take 10 to 15 days. I have deposited my abovesaid Set in Dec-22 but there is no any response from the Service centre.Please do the needful

PRATEEK PANDEY
[protected], [protected]

DATED-26.3.08
FROM
UTTAM PUGALIA
133, N. S C BOSE ROAD,
KOLKATA-700040.

TO
SAMSUNG INDIA ELECTRONICS PVT LTD,
10A, LEE ROAD,
PRESSMAN HOUSE
KOLKATA-700020

SUB: YOUR ESTIMATE FOR REPAIRING MY SAMSUNG 32’’TV-----REQUEST FOR DISCOUNT ON REPAIR CHARGES
Ref: BP no.[protected].

THIS IS WITH REFERENCE TO COMPLAIN IN RESPECT OF LCD COLOUR TELEVISION BEARING MODEL NO. LA32M61BX / XTL AND SERIAL NO. AEHM31IL200075D PURCHASED FROM M/S.GREAT EASTERN TECHNOCITY ON 21.12.2007 VIDE CASH MEMO NO. TC/CB/03607/07-08.

GOING THROUGH YOUR QUOTATION THE REPAIR COST OF LCD TV IS RS.59, 196/- WHICH IS VERY HIGH TO BEAR FOR ME ANDANYONE IN THE WORLD WITH SOUND MIND.
Purchase Price of brand new 32’’lcd Tv Rs. 29333 +Vat
[which includes dealer’s margin and delivery cost]

Repairing Spare Part Cost Rs.59196/-
So in other words it seems that The Reputed Brand Samsung
Is marketing use and throw type lcd tvs.

I request you to look deeply into the matter and REDUCE THE SPARE PART COST TO A REASONABLLY LOW PRICE TO MAKE IT AFFORDABLE FOR ME AND EVERYONE WHO NEEDS.

HOPING FOR A POSITIVE RESPONSE

UTTAM KUMAR PUGALIA
[protected]
[protected]

During Diwali 2008 free checkup camping, I lodged complaint regarding broken door handle of my fridge. Complaint No:[protected]. Five months have since passed, it is regretted to inform you that such a huge Company could not replace door handle in spite repeated request. The service Deptt of Samsung India is so good to forget and ignored the complaint of a customer.

Samsung Ref- Model NO: RT 26 (prom)

Yes.one should think twice before going to purchase a product of Samsung.I have purchased a mobile costing Rs 5100 during Feb 2003. When I was trying to pick a piece of paper from the floor, sitting in my chair, the mobile fell to the floor just from the height of 1.5 ft. That is all. The mobile's net work was damaged and I had to purchase a Nokia during Nov.2004. Believe me this mobile is still working well not withstanding many such incidents which made samsung mobile useless. I have purchased a 1.5 ton window A.C. of Samsung, After working for 3 seasons, the unit is often visiting service centre every summer. The Service Centre handling my case, is hopeless. The A.C. unit is with the Service Centre.

So moral of the story is " think several times before purchasing Samsung"

samsung india electronics pvt. ltd — Faulty LCD Panel display

I had purchased a Samsung LCD TV on 19/10/2006 (Tax Invoice attached) with a clear understanding from the company's website that the life of the LCD is about 60000 viewing hours. However, after a matter of around 2 years the LCD display panel started showing signs of distration. I tried to contact the dealer from whom the set was purchased i.e. Emart Retail Ltd., Malad (W), popularly known as NEXT. However, this retail store had closed down. Then I contacted the authorised Samsung service centre on 25/4/2010. The technician who inspected the TV set clearly mentioned in his report that the "LCD Panel faulty" and the estimated cost of a new LCD panel was approx. Rs.26,000/-.(Report attached). I took up the matter with Samsung India Elec. Pvt. Ltd., who once again deputed a technician from the office of the authorised dealer on 11/6/2010. The same old verbal report was given. The technician informed that the matter would be reported to the company. However, there has been no further communication from the company upto date.
What I fail to understand is that when the company claims that the life of the LCD panel is 60000 viewing hrs (Samsung's website report attached), although guarantee for the TV is one year, how come the LCD display has started malfunctioning within a period of just under 2 years. I feel that I have been cheated by the company and seek justice.
tks n rgds

Vianney D'Gama
A/202 Palm Court, Link Road,
Malad (W), Mumbai 400064
[protected]

Samsung — LCD Panel Faulty

We bought a Samsung LCD TV (46 inches)1.5 years ago (In Jan 2009) from Alfa, Mumbai - India. It has cost me Rs. 78,000/-. Our TV usage is not heavy, with viewing limited primarily to night time viewing. However, since last few days, the picture completely turned off, there was no picture and just white screen.
I did complain with Samsung Customer support. The customer care executive visited our home, told us that the entire LCD panel is problematic and you need to replace the panel. The new LCD panel will cost you Rs. 34,000/- and it comes with 1 month warranty (only).
We asked the customer service the following
1. Why Samsung promises 1,00,000 hours of TV viewing for their LCD when such nasty faults happen?
2. If the main part of the TV is defunct then you need to replace it free of cost OR you should recall such faulty product.
3. Why should I not go to the media / press and display this false claim of Samsung? Why shouldn’t I not expose

I am going to call the media at my home and expose the worst LCD TV product and show the viewers and readers not to buy Samsung LCD TV.

GSM E-250 — GSM E-250

I had purchased GSM E-250 mobile phone on 1st Nov., 2007 at Dharamshala, Himachal Pradesh. The mobile had suddenly stopped displaying and there was no ring tone. The problem was brought to the notice of your dealer who suggested us to report in your service center at Palampur. I was not satisfied by your person at Palampur and his behaviour was not good which is bringing bad name to your esteemed company. I also called in your service helpline who asked me to go again to Palampur which is about 50 KM from here. I have already spent around 500/- in going to Palampur and Dharamshala and having mental harrassment. Ultimately I have to move to the consumer court at Dharamshala.

my sim is not working in m samsung galaxy y phone. its working with other sets i have checked with vodafone care they said no problem with the sim. kindly help

I completely agree with you. The handset is stylish and good looking thats all.It has poor battery life, I too charge it twice a day. If you play music it will drain in one hour.bad service from the service centres. I am having nemerous problems with my handset of the similar model.

Same case with me with Samsung Bio Sleep. They are useless. By name they are MNC but they do don't know anything about customer support. They even don't know how to talk to the customer. Every one washes their hands after selling the product. I brought Samsung Biosleep AC from TMC in A S Rao Nagar. They said the AC will be delivered in 3 days as they don't have stock. After several followups they finally delivered on the 3rd day. The delivery contractor dropped the AC and it was totally damaged, and luckly I am there when he came. He said no problem he will change it with the other piece in the van. Don't know if it happened with that piece also some where. Poor guy who has received the damaged one which was fallen down at my premises. Than I started calling Samsung for installation. They told that they will send the engineer 1 day after the delivery of AC in the earlier morning. When I called them on next day morning, they told me that the engineer has already left and they gave me some contractor mobile number.From them onwards they used to call me and say that the engineer was coming shortly to your place. And it was repeated for the whole entire day. When I check with samsung in evening than also they say the same...and as I already planned for the day thinking they will come, my entire day was in soop...and finaly when I called them they started playing...say people are busy, it's season time, and they started talking about rules saying actually as per the rules they will be sending the engineer only after 48hrs which store room guys are not saying to customer. if they have somthing like that they need to inform to the customer so they can plan accordingly. They don't even have basic commencence on how to speak with customer. There is no complaint section at all in any samsung sites. if any one know please let us know so that we will make them aware of what is happening. I would say, please don't go for Samsung products. Service is very very very bad.

in my case, I also bought a biosleep A/c of samsung. The person who came to install from samsung had very little knowledge of installatin and it took him 7 hours and then also it wasnt fitted properly.

It's ridiculous reallyyyy but what to do, ...

Dear Concern,

This is with the reference of my complain regarding the service by the samsang dealer (Manokamna)provide by us.

We have purchased the washing Machine on dated 25/11/04 with the warranty of 5 yrs from the subsiquent dealer. But recently we are facing some technical defect in the same machine. we have logged the complain for the same but we didn't receive any feedback from the side of the dealer.

Again we have apporached to the concern person but the reply which we have got is quite surprise to us. As per the statement of service station authority the techincal person will not go to the customer end & provide the service for the same

According to him we have to manage the transpotaion of washing machine and manage to produce the machine at the service station.

One side all we are talking about customer delight & customer satisfaction & the other hand side the reality is much far from the truth.

Note: I have got your mail Id from the warrenty book. Please pass my message to the customer care if the same is not concern with you.

If i will not get the reply or solution within the span of time i will forward the complain to the higher authority.


Thanks in advance for your quick respose

Detail:
Manokamna Dealer
Samsung Washing Machine
MD 8700
Sr No: WOO452CX900173
[protected], 2240529
Purchare Dt: 25/11/2004



My Mailing ADDRESS:

Nand Kishore Singh
B.B. Gunj
Gandhi nagar,
Road No:- 3
Muzaffarpur, Bihar
Pin: 826001
Ph: [protected], [protected], [protected]

Thanks & regds
KK

I Purchased a New LCD Monitor on 17th Of Oct that model no is 943NWX, serial no is my19hmfq807973. at the same day when i open monitor and started on . then i find a problem regarding display.. i call samsung customer care.Engineer visit my site and tell me the problem in display card. i said him to replace the lcd monitor because of the manufacturing fault. when i concern with dealer, he says. samsung will give me a DAO letter. and after that dealer can replace a monitor. but samsung refuse to give me DAO letter. pls suggest me what can i do now ??
My Address is - 10-A, sarai Jullena, okhla road, new Delhi-25
Near by new friends colony.
My number is [protected]
Office Number is[protected]

Samsung Bio Sleep 1.5 Tr — Poor Service

I purchased Samsung Bio Sleep 1.5 Tr in April 2008.The product quality is very poor.I compalined on 21/04/09 for the service COMPLAIN NUMBER [protected] but no body respoend to the complain.

I thing prroduct never gone to Quality Check.Poor Product, Poor Service and no body is here to take care of Companies reputation.

Kindly attend the complain otherwise I will have to go to Consumer Forum.

Shivani Srivastava
[protected]

samsung bio sleep 1.5 ton — poor service

i have purchased an 1.5 ton AC(bio sleep) of samsung company..i had a problem and i complained to your dealer SOPHY'S SYNDICATE, TRICHIRAPALLI, TAMILNADU . one month passed but no response .i have not seen such a poor service in any of the other company.dont prefer to give dealership to wrong dealer.because of this name of the samsung company is spoiled.Take immediate action on this SOPHY'S SYNDICATE .or else you have face the consequences.

Samsung Bio Sleep is a failure as a technology. This is a marketing gimmick and I have been a victim of the same.
Instead of spending millions on the marketing/ media activities, Samsung should invest some amount in actually producing some quality products. Or hire some qualified people to do so.

I invested in the Bio Sleep 1.5 ton compact model coded 18UA X and now feel cheated.
The worst thing is that when I could have spent Rs 18-20, 000 on a 1.5 ton Electrolux or Voltas or any other brand, I jugged the book by its cover and went in for the so called world leaders in electronics brand the biggest investment regret in my life.

Now this AC within one week of installation spills water from the indoor unit on my newly painted bedroom wall and also damaging my expensive audio speakers and some important documents.
After 4 calls one so called expert landed in my house after 6 days and concluded that my brand new AC needed a gas re-fill……..I repeat my new AC.
As unbelievable it sounds I was told that this is normal due to weather change. Unfortunately for me none of my friends and relatives who have split AC’s have concurred this. Its also surprisingly very noisy with the louvers delivering a irritating cacophony ensuring that I never enter dream land in my sleep.
Beyond this the AC is not at all efficient at cooling and moreover a poor fan too even on 3rd bar of the fan speed I do not get the required air blast. It just refuses to cool and worst has been spilling water on my wall every alternate day.

Since 5 days I am being promised a call back by their call center, which has not yet happened.

All said and done on a serious note the time has come to eject non-performing products from the Indian market and modify legal policies to pull back such products even if they were over produced by the manufacturer.

Jai Hind
Moshe Aston

Samsung — SAMSUNG IS SLEEPING

I have given my SAMSUNG - Home Theater for servicing center Bangalore - BTM-1st Stage ( problem is replacement of sensor)
It's almost 20 days and still they have not turned up .. and the reason is They don't have the part.. Its a stupid answer to say.
If the Samsung itself is not providing the part than where should be get it.. from the Bazar?

SAMSUNG CUSTOMER CARE IS SLEEPING... I think they also in vaccation for 1 months - Marry Christmas and Happy New year :)

smansung s3500i on for mobile first page os enter for software so send in formet details

Samsung AC's are the worst of all the ac's even cheaper ones are actually better in quality. Even worst is their service department. I have had to chace the service department in Pune for over 1 year and some rajendra Iyer is just warming the chair and not at all an executer.

Its the choice one has either to fight such thugs or to sit back saying it was my bad luck.

i bought a samsung biosleep 1.5 split.in 2009.this ac was replaced due to lot of problems in 2010 april.now i got the same problem again.called customer care many times today, but nothing was done.they dont seem to care.iv got a free ac for samsung.they can pick it up from me anytime.my no is [protected]. pranesh rao coimbatore.

samsung bio sleep 1 ton — not efficient cooling

respected sir,
i am not having efficent cooling for my AC, so i want to knw what are the things that can be done for clening it at home.

DEAR SIR,
I HAVE PURCHASED SAMSUNG AC SPLIT AS183BGC ON[protected] VIDE INVOICE NO: DS/1112/CR-829 FROM TIRUMALA MUSIC CENTRE,[protected]/C/1/13/1 to 8, S.S.R. VIJETHA ROAD EMPIRE, DILSUKHNAGAR, HYDERABAD, INDIA. PH:[protected], 24052039. WE HAVE LODGED A COMPLAINT REGARDING MAKING NOISE FROM AC SPLIT UNIT AND ASKED FOR SERVICE VIDE COMPLAINT NO: D020403 ON[protected].. KINDLY NOTE THAT AT THE TIME OF PURCHASING THE SALES STAFF INFORMED THAT THERE ARE 4 FREE SERVICES FOR THE AC UNIT.INSTEAD OF MAKING SEVERAL CALLS TO TMC, DILSUKHNAGAR UNIT THERE WAS NO RESPONSE / SERVICE TILL DATE.VERY POOR RESPONSE FROM TMC DILSUKHNAGAR STAFF.KINDLY SEE TO ARRANGE NECESSARY ARRANGEMENTS FOR MY COMPLAINT AS EARLY AS POSSIBLE...



FROM:
K.GANDHI, FLAT NO: 302,
VARUN TOWERS, KAMALA NAGAR,
MEDIPALLY, GHATKESAR MANDAL,
RR DT, A.P.
(NEAR BY UPPAL BUS DEPOT)
PH:[protected], [protected]