Sansui India Complaints & Reviews

The backlight of my Sansui LED went away and then i contacted customer care, they sent their person who took away the TV on 27/07/2018 and after that company agreed for product replacement and a person from aditi enterprises came and made a cash recipt of 2020rs against product replacement on 30/09/2018 till that time the Tv was with Aditi enterprises, and after that they denied for product replacement and brought the product back to me with black spots on old Tv's screen, even when my product was in warranty and going to be replaced why did they got me a defected one and till now there is no whereabouts of my product and i still dont know that when am i gonna get my product and last week customer care people contacted me to know that did i recive the product because according to them company has issied me a new product but people from aditi enterprises has not given me yet and as from customer care i got two numbers of Mr.Mandlik- [protected] and Mr.shashikant-[protected] and both of them are not recieving calls since they took the product.Please give me the details as soon as possible

Dear sir/mam

I have purchased 10no. Of 24" led for hotel these led has too much technical fault. I register complaint regarding issue after too much effort company resolved only one of my issue other complaints are pending since june. And some complaints are pending to register because company discontinue all customer care numbers,

So plz help me to resolve my issues now i am fed up to approaching all your company employees.

Regards
Vibhor arora
Atithi guest house
Kashipur
Contact no. [protected], [protected]

Dear customer care,

I have sansui tv 49" led, from last seven months it has a issue (I have attached receipt), one of your guy came and took 1060 rs. For the service and promise to replace the display within a week.

From last 6 to 7 months i m followed up all of you guys whatever the new contact i got but no proper response from your side. I don't know why it is so late to repair my tv.

Dear sir,
I have purchase sansui led from kcop distributers rz-5 dabri more pankha road new delhi -45 against invoice no-r0829 dated[protected]
I am facing display issues with led i have complaint vgservice.co.in ref. No del[protected] dated[protected] but till dated issues not resolved
Please look into this

Thanks & regards
Santosh kumar

Hi,

This is to inform you that i have purchase sansui tv - 50 inch from my local dealer: kings electronics kalyan.

After once years, this tv stopped working due to some problem. I have complained it on customer care and they sent one guy mr. Nagesh pathak next day.. This guy came and took 1420/- for visiting charge and he told some parts are having problem and he will replace it. After continues followup, after 15 days he came and tried something but that didn't worked.

Then he told that there is a problem with panel and he will complain it and it will be replaced by company.

Till now neither i got any call from him and sansui for this and even they have closed the ticket/ complain.

When trying to reach this guy he is not picking up the phone.

Again we called customer care and they told us they will reopen the complain and some other person will visit. But still no body come to look into the matter.

Please find below complain details and treat this on priority unless we will lose our faith on sansui india.

First complain
=
Tha[protected] will be serviced by n[protected], svc point [protected] provide scode s85991 only if satisfactory job done, appt dt-13/11/18, 5:00pm

Second complain
=
Tha[protected] will be serviced by n[protected], svc point [protected] provide scode s15626 only if satisfactory job done, appt dt-04/12/18, 4:00pm

Rakesh jha
Mob: [protected]
Email: [protected]@hotmail.com

Dear sir, we purchased sansui tv in jan 2018. It had one year wattenty.in june tv got problem and we gave it for service at srikakulam sansui service center (Dealer sansui, srikakulam, visakhapatnam [protected], [protected], [protected]). Complaint number (Vij[protected]). But still now we didn’t get my tv. It almost 4 months done. We are not getting tv. They are answering that they will give new tv and skipping every time. Please do favour to us. Thank you

Flipkart delivered sansui refrigerator (Invoice # faauu[protected] dated 17 dec'17)... It got delivered on 22 dec'17
Model: sc091psh-hdw/had
Serial # [protected] 2384
This refrigerator worked well initially, but of late it is very heavily noisy... But, cooling is decent...
The item is under warranty... Plz register a complaint & send a technician to get the unit rectified...

My name is vineet from faridabad. Last year in dec, i purchased the sansui led tv. But from the last month, there is a problem occurs in it. The tv get switch off permanently as the power is not supplied. I call the service centre. The person is come but he said that there is a card in the tv which get damaged and he say that it requiresd 10 to 15 days to resolve the issue. Now 10 days will pass and i call today again the service centre person but there is no positive response from the another side. I don't want to say but your customer satisfaction level is zero from my side.
I request you to please resolve the matter as soon as possible or tell me if you are not able to do that.

My phone no is [protected] and [protected]. You can call me from morning 9:00 am to evening 5:00 pm.

I also attached the bill of the same for your reference.

Thanks

I have raised a query on 2nd oct 2018 for sansui washing machine.
Service engineer came next day at our home and inform that motor is not working & it has to be replaced.
He told us it will take 10-15 days to replace the motor. Till now it is not replaced.
I have called more than 15 times at [protected], they are saying engineer will come today or tomorrow. We are sending urgent reminder.
I have visited 4-5 times at skylark nallasopara, first two times they told me we don't have stock come after 2-3 days.
After that they given me a address & number for bhayender (Take cale) & also told me they have sent the mail for material requisition.
I have call many times at [protected] & [protected] but no one pickup the call.

My contact & complain number is [protected] & tha[protected].

Service Centre Name OM Sai Enterprises is closed before 4-5 month ill try phone number given on receipt, I gave my Sansui Tablet for repair on 22/11/2017 and after 3 month he call me that your set is done and take it from centre i cant go because i am out of station when i come before 1 month then centre is closed and no number is also not reachable, I Have Receipt of Service Centre

I have buy a sansui led 40 inch TV with extended warranty from sargam electronic in Noida. After one year the TV causes some problem . So I call to repair the TV and after that a worker come from fix home solutions and he charge rs.955 and he said when the company will send the product which is to be repaired then the TV will repair and after 2 weeks the worker come but he can't repair TV and he say that the company had send a wrong product and after 3 months when I call them they said the TV has to be sent to their office and the TV is repair within a 2 weeks and I go to fix home solutions and they send my TV to their office . Now it's been a 4 months from which my TV isn't repaired and whenever I call them they said that the company hasn't send the product which is to be repaired.
Email id- cool.[protected]@gmail.com

Dear sir
This is vishnu from jangaon. I'll buy the tv 4 years back at jangaon. Model is raga classic tv. It will be worked 4 years properly. And it facing problem from 3 months. First 2 months takes 10 to 15 minutes for sound. Then it will be takes hours to turn on from one month. I would like to know the reason for this problem and how can i fix it this problem.

Purchased led tv on 31st march 2016 (Receipt attached) from rahul electronic, nalasopara, palghar, ms. After about 10 months tv display was not clear due to linings. After repeated contact to[protected] one guy from tekcare india pvt. Ltd, inspected tv, charged rs.1420 as a service charge (Receipt attached) and told me your tv will be repaired free of charge. There after 2/3 repeated contact, told me your tv will be replaced by new one as subject card not available across india. After few months again told me that you will get refund as your model is not available across india. Till today my tv not repaired, not replaced or nor i got refund. All this months i have contacted[protected], [protected], mr. Kapkar[protected], mr. Mane[protected], mr. Patil[protected], mr. Rajiv-[protected], one call from[protected] and mr. Rohidas-[protected]. Except assurance nothing i got till today. Can anyone will give me a sansui top official contact details, so that issue will be highlighted to them and will get resolved as soon as possible. Receipt attached for information.

Mene sansui ka led purchase kia he jo ki abhi warranty me he or uski koi bhi sunvayi nhi ho rhi h me 12 november se apki company ke service pr visit kr rha hu or company ke customer care pr bhi compliant ki h lekin koi response nhi mila vaha se apke sabhi officer phone bhi nhi uthate h kya me is led ko show case me rakh or consumer court jakr complaint file kru or seth social media pr apki company ke bare me ye sari bate likhu or fraud company bolkr kr video bana kr upload kru kya jb shayad meri sunvayi ho jaye...
Kya bakwass company h ye...

Respected sir, i bought sansui 32 inch led tv last year., recently tvs panel is completely gone, i gave complaint to customer care 2-3 times my complaint nmbr jam [protected] but no one trying to resolve my problem even the tv is in warranty, i asked about my led to shopkeeper and distributors they said that company is bankrupt and no longer able to resolve complaint so i request to resolve my complaint as soon as possible. As company gave me 3 years warranty... Meanwhile five months back i received a call from one o[censored]r employee namely omar and he told me that please bring ur led here as we have to send the same to jammu for replacement. I had done the same but the same has not been replaced yet. I had also contacted mr ashwani gupta but everything in vain. Now it is a request from my side please resolve my case as soon as possible and replace my led immediately. Rajesh kotru srinagar kashmir

Dear sir/madam,

We have purchased the sansui 32 inch led tv on 21 Apr 2016 (Invoice attached) from Kumar electronics H-19/170, Delhi 110085 with 3 years warranty period. The tv is not working since last 108 days.

We have filed a complaint in this connection on 28.07.2018(complaint registered with mobile number [protected]) in the customer service centre and representative has visited the home on 30.07.2018 and charged RS 600 as visiting charge(bill attached) but LED was not repaired as he told us that some display part of the tv is defective and it is not available in the service centre so wait till the part is available.

After that many complaint raised but mobile number given by customer service center were either not geniune or not received.If at all received by anyone to then only next date of faulty part coming was given. We are quite fed up to hear this type of answer from the representative that the sansui the world leader company parts not available in market.

More than 108 days has passed but situation is the same (Parts of tv not available).

Original bill of led purchase and service representative visiting charge slip attached herewith...

Model no.: ledtv 32HB02CKF

Complainant name: Aditya sharma

Mob: [protected]

Address:285, Rithala

You are requested to please look into the matter and resolve it asap.

Regards,
Aditya sharma

I taken split ac it worked for 45days
& unofficially stopped working i'm trying to contact to customer service no number is working and i contacted to flipkart they provided number's are private service center they don't deal with warranty product so request to provide me some support number who can resolve my issues and the service of sansui-india is too poor

Hey team I had purchased a 40 inch led smart tv on 17/10/17 bill number-gstnoida6360, serial number[protected], model number -snp40f618. In my led half screen is not working and I raised complaint for the same on 30/08/2018 but till date their is no response from technical team. They didn't pick the call. When I visit the service centre they treat me very rudely. I also raised complain on consumer helpline.please provide me solution
. Consumer docket number_994448

Dear sir/madam,

I have registered a complaint for my sansui 40 inch led television for a display problem on 11/08/2018 with a complaint number ahmi[protected] but till date i have not received any response from your company or service department end. The product is covered with 1 years warranty it was bought from mayur home appliances vadodara on[protected].
Led tv display not working from 11/8/2018. Complaint given on same day but till date not even replaced.
Sansui company this much lagging to solve customer problem? Then who will buy sansui products here after who will recommend you can buy sansui product, how will grow company, how will take the profit.
We spent 28, 000.00 inr for this led tv. But we cannot use, please replace as soon as possible.
We would like to send back the tv and have our money back as 1. Quality of led tv is very poor; it stopped working in 11 months 2. Support team not resolving the issue and not paying any heed to the consumers. 3. Continuous waiting.
Bill is also attached herewith for your reference.
Regards
Azhar
([protected])
[protected]@outlook.com

My one and half year old tv not working, service personal came and said issue is with base board, it has to be replaced. He said he will report this to company and get the board replaced.

Now its been more than one month, no response from service center. They saying company not providing any parts. I tired reaching company customer care and web site but both not functioning. Please help.

Product : ledtvsjv32