Sansui India Complaints & Reviews

Dear sir/mam
I purchased fully automatic 6 kg sansui washing machine from flipkart on[protected], and is still in warranty, from past 8 days it's spin is not working properly spin belts is broken. Kindly arrange an engineer for same. Please response as soon as u find this complaint. I tried to contact [protected]. But all customer care representative were busy. So please help me in sorting out this problem...

Dear sir/mam
I purchased fully automatic 6.5 kg sansui washing machine from flipkart on october 2017, and is still in warranty, from past 4 days it is not holding water for washing clothes. While spinning is working fiine. Kindly arrange an engineer for same. Please response as soon as u find this complaint. I tried to contact [protected]. But all customer care representative were busy. So please help me in sorting out this problem

I have purchased 50 inch LED TV of 3 years warranty. the TV is still in warranty period. Bright of TV appearing very low. I have tried to contact customer care but no one is replying.

I have also contacted the shop from where i have purchased the TV but they are also not able to provide the service.

Can you please help me in getting service from sansui for providing the warranty repair....

I purchased SANSUI split ac from flipkart.com but ac not cooling properly after use of one season only. I logged a complain through SMS on 05.06.2019 with complain id DEL[protected] but till now no engineer visit done. I am trying to call customer care through given number but the number is always busy. I wrote a mail to connect with customer care but no reply from their side.

The AC is under warranty till 15.07.2019.

The service quality is very poor...i dont expect such kind of customer treatment from a big brand Videocon.

Very Very disappointed.

I bought 1.5 tonne Sansui AC from Flipkart in April 2018 and it is just 1 year and there is lot of water leakage now. It has a warranty of 5 years on compressor. But now there is no customer care number available to contact Sansui. Also, I have tried to contact them in all the numbers available on internet and none of them are reachable. Could a complaint be raised against Sansui?
How can they stop their services when I have a warranty on the product.

Dear Team,

I procured the Air Conditioner (Sansui 1.5 Ton 5 Star Split AC White) in the year 2016.
I have the AMC also for the AC. AMC number is AGHA[protected]
AMC Start Date 09/05/2017
AMC End Date 08/05/2020

Since last 1 week, the AC has stopped cooling the room. I have diligently lodged the complaint on a daily basis since the last 5 days by sending the SMS .. SVC on 53030 but till now there is no response from customer service to visit and fix the issue. Till today there have been 20 + SMS sent by me.

Kindly look into this and call me to visit and resolve the issue.

Thanks & Regards,
Mohit
[protected]
[protected]

Dear Team,

Kindly pay attention & give the solution to your customer as promised at the time of purchasing the products.

I purchased one AC on 25/05/2016 which is under AMC.

AMC details are as follows:=
Amc No:-AGHA[protected]
AMC VALIDITY-25/05/17 to 26/05/19
Registered No [protected]

Me and my wife trying your customer care no[protected] from 15 days there are multiple complaints, the latest complaints registered on 11/05/19 request no is 0020.

As per customer care executive it will take 48 to 72 hrs to resolve, but there is no solution.

I also text you to 53030, still no response.

There are 3 numbers provided by your executive as:

1-Area Service Incharge -
Mr.Azruddin Mob.[protected] (switched off since 11/05/19 )

2- Electricians/ Technicians-
Mr.Devansh Mob. [protected](out of service)

3-Area Service Manager-

Mr.Rajesh Mob.[protected] ( call connected, but as per him he is not working for Sansui)

So, now I just wants to understand Is this the way to handle customer's queries or company wants to set any standard to make fool of customers, Is this the way to give services to the customers?

Today, I tried to your customer care number at 12 PM and it connected around 12:40 pm and still they didn't give me any solution and when I said please transfer my call to your senior management, so they put my call my on hold for 30 mins and after that they gave me number of that executive who is already not in the system..So please give me better solution for this otherwise I will escalate it to another senior level..

Its is completely ignorance to the customer service and harassing consumers mentally and financially.

Kindly do the needful ASAP.

Thanks and Regards:-
Chitransh Sushil Srivastava
Noida
[protected]

Hi, my name is nilesh roushan. I have purchased a sansui 1.5 ton split ac form flipkart on[protected] having bill of no. Od[protected]. Company gave warranty of 5 years on compressor and 1 year on complete unit from flipkart but it is sorry to say that the ac stopped functioning as the compressor is not working and just fan is working. Still i have 3 years of warranty on compressor. I tried to contact sansui customer care through phone and...

Sir,
I have registered the above mentioned complaint with customer care Sansui Delhi regarding my faulty 40"LED on 6th March, 2019.
On my complaint Engineer visited my home to attend the complaint and informed me that I have to pay Service Charge +GST for attending the complaint i.e. Rs. 940/-, which I have paid. After that he checked the LED and told me that one of the part need replacement. But till date after 3 months it is still not replaced.
I further want to apprise you that last year also some problems arises and it takes 3 months for Sansui to repair the my LED..
So you are requested to look into the matter so that it can be repaired at the earliest.
Complaint No. DEL[protected]. Service centre told me that company is not providing parts for replacement, it is, therefore, not possible to attend your complaint.

Regards

Raman kumar
[protected]

Model lcdtvsap32fh-vxa, not showing picture though light is appearing in set. Kindly arrange service engineer visit and plan rectification.

This set was purchased from dehradun and later shifted to haridwar.
In 2017 there was a thunder and set blackout. I do not know exact damage but set is not working at this point. Local engineer checked but could not given any solution. This set is not in use and kept in box.

Kindly arrange to resolve this problem through expert engineer.

I purchased washing machine which is under warranty .But now that having some issue as it producing sound. I need repair of machine.My complaint is to repair my machine as possible means by service centre as my address at rohtak .I have contacted telephonically several time customer care but poor response since a week.So instruct your service centre of rohtak or nearby to check and repair washing machine as soon as possible.

Hi, my name is sanjeev wadhwa. I have purchased a sansui 1.5 ton split ac form flipkart on[protected] having bill of no. Od[protected]. Company gave warranty of 5 years on compressor and 1 year on complete unit from flipkart but it is sorry to say that the ac stopped functioning as the compressor is not working and just fan is working. Still i have 3 years of warranty on compressor. I tried to contact sansui customer care through phone and mail. But their numbers are not working and there is no reply for mails. No help is available on flipkat people either

Hi, my name is t. Govardhan reddy. Two years ago i have purchased a sansui 1.5 ton split ac form flipkart. Company gave warranty of 5 years on compressor and 1 year on complete unit. Since one month i am having some issue with ac compressor. Still i have 3 years of warranty on compressor. I tried to contact sansui customer care through phone and mail. But their numbers are not working and there is no reply for mails. Flipkat people telling that sansui company was shutdown their services in india.

This complaint was raised 7 months back which was covered under warranty where display of the tv was not working, we have been waiting for the replacement since nov 2018 which has been still pending. The service center is unable to provide any assistance as they say it's pending from the company end as parts are not available. They said they will provide tv replacement but with no update till now. They charged another 1250rs for amc.
This is the complaint number raised bhu[protected].
When we ask for an update now they say they don't have the replacement and ask us to do a case in consumer court.
So, either give a replacement or a full refund for the tv or else i will be definitely raising a consumer court case against your company.

I had purchased a 32" led tv with 3+1 years warranty in august 2016, now the speaker is not working. The tv under 3years warranty, however the dealer is saying only panel is comes under warranty not other parts. This shows how sansui is a big fraud company.in warranty have not mentioned 3years warranty only for panel.

Amit chavan
Vasai west
Maharashtra

Sir my sansui washing is not working properly and its totally dumb washing machine is under warrenty sir my name is pratap shing and my address is vill:-kolinda distric jhunjhunu rajasthan
And mobile number is [protected] sir my washing machine motor is not working internal problems held in sasuni product i fell depressed with your service plzz solve my prblm

Hi,
My name is t. Govardhan reddy. Two years ago i have purchased a sansui 1.5 ton split ac form flipkart. Company gave warranty of 5 years on compressor and 1 year on complete unit.
Since one month i am having some issue with ac compressor. I tried to contact sansui customer care through phone and mail. But their numbers are not working and there is no reply for mails.
Please help me to get replace my ac compressor.

Fridge compressor blasted on Saturday 18/05/2019 night around 9.35pm. fridge model: DC 150L, SAP code: [protected]. Purchased on 12/06/2016. Other equipments also damaged due to this. Kindly send technician or else I will take this issue to consumer court. Refer photos. Reply me at [protected]@gmail.com. your customer care numbers not working.

I am writing this feedback as an unfortunate customer of sansui. We had bought a sansui led tv in feb 2016 with 5 years warranty in india. Screen display problems surfaced within 3 years o[censored]se. After registering several complaints on your service centre since december 2018, we have received only false claims and promises as your after-sales service. Why does your company lure potential customers with fake warranty promises when it is not capable enough to procure spare parts or replace a faulty product. Kindly look into this matter at the earliest.

My sansui 47 ltr refrigerator's compressor is damage last over 3 months, i could not get any support by the company, no any customer care support. I have tried lots of no. Like toll free, corporate office, service centre but i could not get any response, give me the solution, either i will go to consumer forum. Now it's enough. It's not acceptable.