Sansui India Complaints & Reviews

Sir,
Rajesh kothari
Ceo at sansui electronics pvt. Ltd.

Sub : complaint
We have purchased sansui tv sna-55qx from sargam electornic delhi dt. 21.01.2018. There was some problem in pictures and we have made complaint no. Gur[protected], your representative (Mr. Jitender visited) and said that its picture tube will be placed. After that no picture tube replaced and complaint were closed with report that party could not provide bill/invoice of the tv.

After that there is another problem in tv that it is not starting and we have made another complaint gur[protected] but no one visited yet.

We have called your representative (Mr. Jitender) he told that your tv picture tube and mother board will changed. After that we have contacted you area manager mr. Arun chawla he told that our representative will visit soon but no one visited yet. After that mr. Arun chawla is not picking phone nor responding any thing.

If by chance he (Mr. Arun chawla) picked phone then his reply
1. I could not picked phone because he his outstation
2. When i called he at 10 am then he said his laptop is not working call me at 4 pm and 4 pm he did not picked phone.
Sir it is almost two months complaint remain unattended. We don’t know to whom we should contact.
Sir look into the matter and kindly do the needful at the earliest
From neelambar industries

Ashok sharma
[protected]

Dear sir, i will purchase 40 inches sunsui tv from ratnagiri district distubuter maharaja traders in 2 years later. Sudently issue purchse in my tv i complaint in your sansui distubuter maharaja traders and his not answaring of my complaint my complaint number (Pun[protected]) appt dt-28/07/18 in 04:00pm in date of hi can solve the probleam but the date of 20/10/2018 he was not sovle the probleam.
Please solve my probleam,

Thank you,

Sansui india — sansui led uhd tv nc65c519sa (Display backlight not working)

1 review
Meeradasan on oct 16, 2018 submit a complaint
I have purchased a tv of above description on 09 april 2017 and installed on 12 april 2017. Same tv was working till 15th oct 2018 3-35 pm. On that day around the same time explained above tv picture disappeared.
We have put up and a service representative called and checked the same. We received a quote of total sum of rs: 37, 0406/- for the above repair. We were astonished to see the kind cost for the repair of the tv, this tv has just been in use just 18 months and 03 days. We need to shell out such huge sum of money to recover the tv unit back service. I think its a very high cost comparing to the useful life of the tv set i have been able to get. My request is that you may kindly evaluate the useful service and its cost of recovery back to service and according to me is in no way justified.
Please do look at it and provide a reasonable price of recovery and carry out necessary repair at the earliest.
Details of the quote received areas follows - customer representative visit reference: oc180274, quotion-ref#:334 dated 16/10/2018. Quoted by customer support center, kurla east, mumbai.
Spare part price alone: rs:31, 700/-, gst&cst: rs:5706/-
I firmly believe that price charged should be reasonable and proportionate to the actual use. Can you look it into and help resolve this issue. My tv is lying idle for your intervention. Kindly reply earliest.
Thanks and regards

Meera kumari devidasan

M[protected], email: [protected]@gmail.com

We purchased the SANSUI LED TV (Model: LED TVSNP 40H 624DAF)at KALAIMAGAL STORES at K.V.Kuppam, Vellore dated 07/01/18. In the screen some of the sprinkled white spots were found. Picture quality also not found satisfactory. When on installation our mother in law only available she doesn't knows about anything's about TV spares. When we find that issue we directly approach the seller. They also directly observe the issue and then gave an information to Sansui. After that Sansui service engineer visited and said we will replace the product within a month. Still nothing action taken. Nearly ten months over.we also patiently following they also fraudulent. We approach this website for corrective action.

Hello,

I have bought sansui tv led 48" on[protected] from sanket india, anand.
I have also registered the complaint to customer care on 28 august, 2018, but services not provided from company yet since its almost 2 months completed from register the compaint.

I have also talk with main branch ahmedabad, but they also not give proper response.

I have purchased a tv of above description on 09 april 2017 and installed on 12 april 2017. Same tv was working till 15th oct 2018 3-35 pm. On that day around the same time explained above tv picture disappeared.
We have put up and a service representative called and checked the same. We received a quote of total sum of rs: 37, 0406/- for the above repair. We were astonished to see the kind cost for the repair of the tv, this tv has just been in use just 18 months and 03 days. We need to shell out such huge sum of money to recover the tv unit back service. I think its a very high cost comparing to the useful life of the tv set i have been able to get. My request is that you may kindly evaluate the useful service and its cost of recovery back to service and according to me is in no way justified.
Please do look at it and provide a reasonable price of recovery and carry out necessary repair at the earliest.

Respected sir,
I, n. Sekhar babu from rajahmundry. I regret informing you, my sansui 50 inches tv is not working due to board complaint. I have roming many times to your service centre and the purchasing shop. They didn't care about my complaint, still they are not responding. I was also tried to complaint to your customer care of the below number[protected] it is also not working. I am already submitted warenty card and the bill. The technician told me, if the company send the complaint number then only they will take care the problem. Since 20 days i am suffering the above problem, finally i am sending this mail. Please solve my problem as early as possible.
Yours faithfully
N. Sekhar babu
[protected]
[protected]@gmail.com

Firdaus shroff

Attachmentstue, oct 9, 1:41 pm (3 days ago)

To me
Dear mr upeti i am writing to you as a customer who is very upset
My sansui tv has stopped working since july 17th
It’s been over 60 days and all iam getting is false promises
Your number has been given by naresh of atlas from whom i bought the tv-50”
I have a 5 year warranty and have missed all the sports like us open tennis
Cricket in england and asia cup
The badminton tournaments and formula 1
I have reached the end of my patience
Rajesh from sansui has told be 3 weeks back that a replacement has been ordered but this is all false promises as no one is bothering to contact me
I want a new tv at his week anyhow or i will blow this open on social media and in the consumer court
Iam sorry my first message to
You is so strong as i have reached the end of my patience
Can u imagine a house with wife and 3 kids and no tv for 2 months? Pls do have the courtesy to call and give me a solution
Shroff from colaba

Sir kindly provide your complaint number pl

Dear rajesh i hv sent this message to u last thursday
Today is tuesday i would appreciate a reply at least as a grieved client,
Shroff

Gm pls reply at least?
Shroff

Rajesh you were supposed to reply to me today reg my tv replacement?
Shroff - colaba

Yes sir arranging

Dear rajesh it’s been 10 days since i sent you details
U told
Me it is being arranged
Pls do help it’s been over 45 days without a tv at home
Pls assist
Shroff colaba

Arranging set

When rajesh pls i need it in 2 days
Shroff

Dear rajesh what’s going on
How do u expect a customer to wait for replacement for over 45 days
Pls do action and revert asap
Shroff - colaba

Dear rajesh what happening this is totally unacceptable now
It’s nearly 3 months and you r doing nothing but false promises
I am really upset and want to put this incident on social media and blow it out of proportion
Now customer should be treated like this
Pls act on this and replace this week
Shroff from colaba

Dear mr upreti, this is the communication with rajesh from
Your company pls do the needful
Shroff

I need your registered mobile number at least
Kindly provide

This is my reg mobile
[protected]
I bought the set from atlas at metro
Bill copy is in office
Pls resolve
Call and talk to rajesh he knows my case or seems to be knowing but not helping at all
Shroff

Complian no is
Mum[protected]
Dt. 18/7/18
Pending for parts
Now pls respond with positive reply as to when my new replacement tv will be sent
Shroff

Dear kamal
Half day has passed have to
Managed to resolve my issue as per yesterday’s messages
I need a positive response with a date by end of day today pls
Shroff

Tel no of yogesh sakpal given
Kindly coordinate with these guys iam in hospital

Boss i have been in touch with rajesh
He is just giving me false promises
So if you are unable to help pls tell
Me in writing and then i will do what i have to do
Shroff

My father is unwell 🙏🏻

Iam sorry to hear this
May he get well soon
But pls inform me if you have spoken to rajesh as he cannot be believed
I have no more patience and so you must make some calls to resolve this matter anyhow this week
Shroff

I had a word with them
Yogesh sakpal and rajesh yadav

Hope your father is better
Mr yogesh sakpal has not bothered to answer my call and i have no updates on my replacement tv
I request you to pls take it up and resolve this matter anyhow
Shroff

Awaiting some reply
Yogesh has not even replied
Shroff

Had a word with yogesh, he will call you tomorrow for sure

Thank u. Shroff

Yogesh has not called or bothered to reply to my message as yet
What sort of servise do u provide and have people who don’t care about a client even after 75 days?? 😡😡😡😡
Shroff

Boss iam really loosing patience
Pls resolve my issue
Rgds shroff colaba

— — — — — — — — — — — .
Communication with yogesh sakpal from 1/10/18

Mr kamal upreti has spoken to u about my case
Iam mr. Shroff from colaba and my tv has not worked for more than 2 months
I want it replaced within this week
Kamal has told me you will get it done so pls let me know when
I expect a reply from you pls
Rgds shroff

Good evening sir
Will update you

Dear yogesh i want a replacement not an update
Time reg updates has gone
So pls send a new tv this week without fail
Shroff

Gm i expect a positive reply from you
It’s shocking that u choose to ignore an irate customer
Shroff

Dear yogesh do u care about a client and the problems or not?
Pls have the decency to respond with a solution
On monday evening you said u will update but till today nothing
Is this the way you treat a client?
Shroff

Regards

Dear team,
I am having an issue with my sansui led tv sound and for that i have filed a
Telephonic complaint twice which is"pat[protected]" on 13/09/2018.
But nobody came to solve the issue.

I called to customer care many times, but they are just giving me contact no. Of local service center who is not showing any interest.
Not they had closed my complaint without fixing it.

Please tell me is this the world class service you do provide to us?

Unsatisfied costumer service, from sansui india, complain not resolved from 20days with job no. Tha[protected] registered on[protected], the tecnician visited mr. Shri prakash singh - [protected] and mr. Kadam-[protected] and mr. Shailander pandey -[protected], very dissappointing service from these people, also do not attain calls at first attempt, also unanswered questions from costumer care number[protected], if such unanswered service is provided within my warranty period, i will have to seek help from consumer court, to get my issues resolved

Tv was under warranty and given for repair at authorized service center rajendar nagar bareilly uttar pradesh on 14 july 2018. 3 months coming to an end. Service center not repaired my tv. Area manager saying sansui head office aurangabad maharashtra not providing spare parts. I'm very much fed up. What i can do? Please help me. Please repair my tv.

Hi team,

I purchased a washing machine last year on april from faridabad. The product is in warranty period and about a month back your machine has stopped working and i raised a complaint about the same on 23-sep-2018. Since my complained registered on 23 and a technician came to my place to check the status on 24. He told me that the issue is will dryer motor and this need to be replaced.

Since 24 there is no action taken on my complaint and part haven't changed. Still, i am struggling with the customer care executives and your dealers. I call your dealers on daily basis and they insist me that today your part will be replaced but with false commitment and now they stopped picking my phone.

No one is taking action on my complain and i want you to look into this. I am sharing my complaint details with you.

Ph no - +91-[protected]
Complain number - gur[protected]
Registered on - 23-sep-2018

Complaint no. Tha[protected] dt. 24/09/2018 & tha[protected] dt.28/09/2018. Engineer told mother board need to be replaced. Today 08/10/2018, they say need 15 days more, waiting for parts.

Please resolve the issue in 2 days i. E. By 10/10/2018 or replace the led set in complete.

Else i shall be forced to report this to consumer court.

Thank & regards,
Prem singh

To,

The sansui
Plot no-296,
Udyog nagar phase ii,
Gurgaon-122015
[protected]@sansuimail.in

Dear sir,

I purchased a led tv model no. Sansui led sjx-40 fb-11xkf lge 0053 from sargam india electronics pvt. Ltd. P20, sector 18 atta market noida u. P on 22.10.2015 with reliance on company product but i am sorry to inform you that i am very much disappointed with product and the response from the customer care. Now the tv is not in operation because of half display screen, i have lodge number gha[protected]. Till now the problem is not solved. On every occasion when i call the representative they use to say item for repair is not available, it will come from aurangabad.in this regard once again i request you to do the needful at your end

Thanking you.

Yours faithfully,

Regards

Yogesh kumar gupta
[protected]

I had raised a complaint number del[protected] on sept 1, 2018 and dropped the tv at the dwarka, new delhi service center. But after more than 37 days the service center staff is still not aware when its gonna be ready. The center head rajesh vij and the head office store staff pyaar singh and vinay kejriwal behave as if they are doing a favour to me.
I have never experienced such a pathetic service and attitude wherein there is no followup system, no complaint escalation and none of the staff is actually aware about the actual status of the complaint.
Please escalate and get this rectified immediately.

Complain No-DEL[protected]
I have raised a complain for display issue on 27-Jun-2018. Engineer came to my place after 2 - 3 days and said that problem with the pannel. Need to replace that. My TV is in warranty. They took my TV after 45 days after so many follow-up calls. Now it is more than 3 months I am not getting proper response. Line managers are not picking. Customer care doesn't have information when I will get my TV back. Service center doesn't have sufficient information. They are saying your TV in L4 and still part is pending. It is really worlds worst service provider. I am very much frasteated. Please solve my problem ASAP.

Regards,
Bahrul

This is to reference for my compliant No. DEL [protected] against my Sansui LED TV. Facing the issue on Display part.

Engineer came and visited on 28th July 2018 and explain the problem for screen issue which covered under warranty . same was reported to service center for replacement the same.

After that I am regular following on phone since more than 60 days about the status of screen availability status but not getting positive response from your team.

Requesting to you please take up on this priority and resolve the issue because its long pending case more than 60 days

Seeking your support to resolve the issue.

Br//Kamal Gupta

[protected]

This is to reference for my compliant no. Del [protected] against my sansui led tv. Facing the issue on display part.
Engineer came and visited on 28th july 2018 and explain the problem for screen issue which covered under warranty. Same was reported to service center for replacement the same.

After that i am regular following on phone since more than 60 days about the status of screen availability status but not getting positive response from your team.

Requesting to you please take up on this priority and resolve the issue because its long pending case more than 60 days
Br kamal gupta
[protected]

Very very poor service provider sansui india. My request pls. Do not sale other product because sansui india is not able or valuable company against after sale service. My compaint pending from 12/7/2018 whichever i paid service charges rs.950/- but shameless service. I[censored] r rightly human kind take positive action.

Complaint no. Dl[protected]
Vishnu kumar, mob.[protected]
D-272, g. No.5, ganga vihar,
Gokalpuri, delhi-110094.

I have 32 inch sansui led tv and product is out of warranty, i have try to contact customer care number[protected] twice time but number is not available. Kindly contact me.

Please contact me on my email id. [protected]@gmail.com or provide me complain booking number so i will contact and my issue has been resolve.

Sansui customer care kindly take this issue on priority or share me your correct number so client contact to him easily.