Sansui India Complaints & Reviews

i had purchased a sansui furatto 21'' eye-p flat tv on 22/08/2007, last night when i on the tv there was some blinking in it and then it just off with a very powerful sound, when i started the tv again it happened, then i just put off its back and start the tv then i saw the e.s.t. was leaking. now the tv is starting but i m not able to see anything in it, there is only a black window appearing, all functions are working but due to this black background i m unable to see any picture.pls do reply me i[censored] able to help me.

Respected sir
Sir Mein Syeno Electronics Hall Bazar Amritsar Kolo 2-3-2009 Nu SANSUI
Co. Tha 29" Hard Rock 294i Jis da Chasi No.[protected]Year Di Warranty C Purchase Kita C
[protected] Nu Mere TV Di Picture Screen Apne App Holi Holi Fatni Shuru ho Gaye Jis te Main Co.
Nu Complaint Kiti Te Co. Ne apna Engg. Bej Dita Os Ne TV Di Screen Check Kite Te Keha Ki Tuhadi
Picture Scree Change Kar Diti Javegi Par ajj Tak Ohna Ne Mere TV The Screen Change Nahi Kiti
Jad Ki Mer TV The Aje 3 Month The Warranty Baki Hai

Sir Mein Tuhanu TV The Kuj Pic Send Kar Reha Han Os Nu Dekho
Ate Mer Help Karo Sir CO. Wale Pehla Khende C Ki Tuhadi Screen Free Change Kiti Javegi
Par Hun Oh Mere Kolo 6,000 Rs Mang Rahi Han Te Mere TV the Scree Change Nahi Kar Rahi

hello sir, i a d n bhatt i purchase sansui 14'' color TV in bangalore before 2 month but my tv is not good working. before 15 days my TV fully dead i daily complain to sansui costomer care but no any response. two technician visit my home and repiar my tv after 30min my tv fully dead iforward a mail to compay but no any respons technician not solve actual problem . daily i tell to costomer costmer care no [protected] my complian no is BAN [protected] my mob. no.[protected] ,[protected]

Place : Trivandrum (Kerala, INDIA),
Date : 31st August 2009.

From

Raveendranth. P
T C 31/981-1, PRRAP-123,
Manakkal Lane, Puthen Road,
Palkulangara, Pettah (PO),
Trivandrum-695024 (KERALA STATE),
INDIA. (PIN CODE - 695024)

PHONE :
Mobile - [protected],
Office[protected]
Residence[protected]


To

SANSUI India Ltd.
Plot No. 248 (1st & 2nd Floor),
Udyog Vihar, Phase – IV,
Gurgaon, Haryana,
India - 122015

Dear Sir,

Poor Quality and After Sales Service of SANSUI TV

I am an unfortunate customer who purchased a SANSUI 32" LCD TV on 5th September 2008 from M/s IDEA Home Appliances, Trivandrum vide BILL No. 1095 dated 5th September 2009.

The TV worked well for 8 months and developed some complaints during May 2009. TV will get automatically switched off within 5 to 10 minutes after you ON it. Then , we have to switch it off manually and wait for another 5 to 10 minutes and and re-start once again. But after another 5 to 10 minutes the same problem will recur. I have telephoned to the dealer[protected] and he gave me the number of the local service station (Trivandrum[protected]. I telephone to the local service station as directed by the dealer and got a reply that first I have to ensure that the electrical connections are OK and and then register a complaint with the National TOLL FREE NUMBER ([protected]). So, I verified the electrical connection and the complaint continued and hence registered a complaint with the TOLL FREE NUMBER on 1st June 2009.
(Complaint No. COC / [protected] dated[protected]. Within 2-3 days a service personnel called me and visited my residence. He tried so repairs with the limited equipments he had with him and told me that if the complaint is repeating, I have to bring the TV to their service station at my own cost.

I observed the same for a few days, found that the complaint has not at all rectified and hence i called the service centre once again and asked for help. He repeated the demand that i have to take the 32" TV to his service centre for conducting a detailed check up and putting it under observation. I sought for his help to transport the TV to his centre since the service centre is having a vehicle of their own. He expressed his inability and saidd that the vehicle for MARKETING and TRANSPORTATION OF NEW TVs and nor for bringing old ones for repair. I told him that mine is also a NEW TV purchased 8 months back and is under ONSITE Warranty period and the inability of the Service Centre to Repair it is not my Problem and the service Centre should take delivery of the TV from my Home if they need a detailed check up and observation. But to my utter dismay and disappointment, he repeated what he has already told me and asked me to register another complaint, if i am not satisfied with his reply with the NATIONAL TOLL FREE Number.

So I registered another complaint with the National TOLL FREE Number on 21-6-09 ( Complaint NO. 210609 L 0033 dated[protected]. I also asked them how they closed my earlier complaint dated 1-6-09, for which they replied that they have a report that one salesperson has visited my residence and rectified the complaint. But asked him whether he has cross checked for which I got a negative answer in which he clarified it is not in our policy / agreement with the company. I understood that they are only an outsourced agent for SANSUI and many other companies like this. The voice on the other side confirmed it and clarified that there are lot of complaints about SANSUI TV and rectification will take some time. Anyway I asked him not to close the complaint without my satisfactory report and record whatever I said. He promised me to take up the matter with SANSUI Cochin Office also.

After two three days the service personnel from Trivandrum service Centre called me in my Mobile ([protected]) and repeated the demand that I should bring the TV to their Service Centre and they may not be able to help me in arranging the vehicle to lift the TV from my residence. As you may be aware, 32" LCD TV is very heavy and bulky in size when you want to transport and ordinary Auto rickshaws and TAXI people does not allow such bulky, oversize packets in their vehicle. I expressed my difficulty and asked their help to life the TV from my residence using the vehicle available at the service centre, for which the service personnel centre responded negatively with a big NO. I contacted the Manager of the service centre and he told me that the vehicle has gone to Cochin and he may try to help if possible when it comes back. After two three days I called him once again and he told that the vehicle has gone for repairs and he may try to help me after the vehicle comes back. Both the times he requested me to bring the TV to the service Centre by arranging a transport carrier with packing case to get the defects rectified at the earliest without waiting for their Vehicle. But since I am a Bank Executive and i have to start as early as 8.30 AM from my residence to rech the office in Time and will come back only by 7 PM on all working days. So I have to take a day's leave for bringing the TV to the service centre and another day's leave to bring it back in addition to the cost of transportation for a transport vehicle from my pocket. All these things within 8 months of my purchasing a Brand New LCD 32" TV from SANSUI. I am customer who used my earlier CTV for 15 years continuously without any complaint and exchanged the same for this SANSUI TV.

I expected for the help of the Service Centre and waited in anticipation of their call when their vehicle becomes free , but no reply came despite repeated calls most of the time unattended and even if attended by different persons, quite unaware of the background of the case to whom I have to explain the 3 month old history of the complaint and geography of my residence every time. There is no reference Number system at the local service Centre at Trivandrum and hence I went on repeating the history and geography to those unidentified service personnel every instance but without any positive response.

I registered another follow up complaint on 24th August 2009 (Complaint No. COC /[protected] DATED[protected] mentioning the details. Again the service centre personnel from Trivandrum called me on the second day and repeated the same old message and demand. I told him that the requirement has been created by the lack of infra-structure or lack of expertise of the service personnel to provide on-site warranty and hence i am not responsible for transporting the TV to the service centre. They have been provided with a vehicle and my residence is hardly 3 to 4 KM from their office. If such a small help is not rendered by the service centre within the warranty period, how they are going to render service after the warranty period.

To my surprise there was no confirmation call or cross verification call from the TOLL FREE Number till date.

I registered another complaint with the TOLL FREE NUMBER for follow up quoting all these reference on[protected]Complaint No. COC/[protected] dated[protected] once again quoting these reference number. The Toll Free Number person responded that if they arrange a vehicle I have to bear the cost (Rs.150/-) and it is better that I arrange the vehicle. I am yet to receive a reply from the local service station. I also want the TOLL FREE NUMBER personnel to escalate my complaint to a higher level, because it is pending since 1st June 2009 and I am NOT Watch the TV thereafter. It is kept well packed in the packing case for the service centre to transport to their local office. They also told me to contact [protected]@vgmail.in and send an SMS to 53030. I have done both. But i lost the failth in the company. SANSUI India is a company which thinks that the customer, especially after selling its product, is a small fry, SILENCE and "No RESPONSE" are the BUZZ Words, when the whole world believe that Customer is KING and Service with a SMILE is the BUZZ word... The COMPANY appears to be HAPPY, as per their WEB Site, but Not the Customer; But how long...

It is not the cost or Rs.150/- that matters for a customer, but owning the responsibility and rendering effective after sales service is the key fact. Whatever marketing efforts a company does, it will not work if the after sales service is poor and the system is NOT owning the responsibly of the mistake and rectifying the same at the earliest. The company is getting an opportunity to know their defects and if they want to reach out to millions they should own their NAME and responsibility of their Products and its Quality. A 32" LCD TV developing a complaint within 8 months of its purchase, tell about its quality and a customer who purchased the same could not watch that TV because of the poor after sales service despite knocking all the possible door tells upon the Credibility of the Company and its willingness to Own the responsibility of its products and its quality and service.

I simply gave a GOOGLE Search in the net, “SANSUI - Complaint", and there comes hundreds of links to the complaints from MUMBAI, PUNE and different parts of the country about the poor quality and after sales service.

Now I understand that i have made a GREAT MISTAKE by purchasing the SANSUI TV and I will have to pay the price for it if I want to keep it with me for the rest of my life. I thought that I need not purchase another TV for the next 15 years like my old one. But I repent now in going for a wrong Brand name without looking into the INTERNET.

I will definitely publish this letter wherever possible (including local Newspapers/ Internet/ Consumer redressal forum/ MRTP Commission) to make the public and the authorities aware of SANSUI Brand and its way of OWNING its products and its quality and after sales service. People should know the way in which they are being treated before and after the sales. Marketing is NOT the LAST word in SALES, it is the STARTING POINT. If one makes a wrong start, definelty they have to suffer at the end, surely a disastrous end.....

Remember a customer and his family will never forget and forgive the COMPANY and its BRAND NAME which has presented the THREE MONTHS in their life when he could NOT WATCH his Newly Purchased 32" SANSUI LCD TV for no fault of theirs except the fact that they believed in the Marketing Team of the Company...

with Best wishes for a happy marketing ....

Yours faithfully,


Raveendranath . P

From
R.Prabhu
B-14 Lakshmi apartment,
Reddyar street
Melmaruvathur 603 319
Mobile no [protected]

To
The Head Customer Care
SANSUI INDIA LIMITED
INDIA.


Dear Sir,

Sub: Complaint against Warranty

This is to inform you that I have purchased a SANSUI TELEVISION Model: CTVSMART14, SR No.[protected] on 04/3/2004 WITH 7 (seven) years warranty (including picture tube) on CTV purchased in CABCO PARADISE(P) LTD, Chennai-600 011 .The warranty expires only on 4/3/2011.
From 13.10.08 onwards I faced a problem in my CTV that is, my CTV upper Half of the picture is in black and white Bottom 1/3is in color.

I had given a complaint the complaint No is CHE [protected]. And again I made a complaint after 3 months the complaint no is CHE [protected]

The service engineer came to Rathna stores(Ph No[protected]), Hospital road, Madurantakam, Kancheepuram Dt. who is the dealer for Sansui TV & checked the CTV on that same day itself and informed that the picture tube of the set is to be replaced and said it would take them 15 days time to change the picture tube. I found that there is no progress in rectifying the picture tube.

I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to rectify the problem without any further delay to my new residential address mentioned above. Expecting your early reply.

Thanking you

Regards
Prabhu.R

i have purchased sansui model; no cinegold21fbt, s/n[protected], in april 2009, Kindly rectify the complaint immediately

We have Purchase 20'' LCD as on 30/03/09, before 1month we have register Complaint for non working of the LCD, Against complaint No. Tha[protected] but till date we have not get service from the Co.
Whenever we talk to Customer Care they replied Complaint in pending status & will be solved shortly.
After long discussion with sr. of the cust.care they provide us Service Center No. to talk with them.
We talk with Mr. Tarun Maheshwari (cont. [protected]), after that he provide us new No. of Service center Supervisor Mr. Santosh (cont [protected]) after talking with him he assure us to give service or he will give us reply but till date neither we get service nor any Reply..
More issue is that whenever we Register complaint it will shown as closed. After long chase this complaint is live. But there is no reply till..
Following are the detail of product
Co. Name : Sansui
Dealer : Modern Enterprises, Shop No.2, Amit Apartment,
Shivaji Road, Panvel - 410206
Cont No. 24761123/ [protected]
Model No : SANSUI 20" LCD KYUUTEN 204
Invoice No. : 4056
Challn No. : 3532
Purchas Dt : 30/03/2009

Complaint No: Tha[protected]

SANSUI TV ( K2K-21)
TV switches & remote are not working, if we press any switch it replying on display SORRY..PANNEL IS LOCKED.
What should we do...?

Please come and repair our TV.
thanking you

by:
T. RAVI KUMAR,
Plot-no:164, Ravi coloney,
Mahendra Hills,
East Marred pally,
Secunderabad,
Andhra Pradesh.

I had taken 'Happy Care' plan of Tek Care India Pvt. Ltd. in February 2009 for my colour T.V. and washing Machine. Tek Care India Pvt. Ltd. is a service partner for Sansui. Under this plan they get your product repaired, without charging anything. I had paid Rs. 1400 for this plan.
On 3rd June 2009, I registered a complaint on their customer care number for my television. They took it's chassis and kept for 8 days and returned. After 5 days the same problem occured and we registered a complaint again.
From then, I have registered 5 complaints which gets cancelled automatically.Then finally, they came and took our T.V. to their workshop. Since then it's 10 days and on repeatedly calling them, they are not returning our T.V. set. Everytime they respond with sending the T.V. set within 4-5 hrs..
Still the T.V. set is with them and they are not returning it, saying that the set is under testing.It's been almost 2months since the first complaint.
The original warranty on my T.V. set is still valid till November 2009.
Please help me with the way out.

Dear Sir,

I have purchased 29" Sansui TV in November 2004. I have lodged a complaint on dated 29/6/2009 at your customer care service they have given me logging No. THA [protected] they told me within 24 hours our Technician will attend the complaint and they have sent Mr. Suresh from Vashi Navi Mumbai service center. He told me EHT is not working so we have to changed the same part for that you have to pay minimum charges for replacing the EHT I have agreed and tell him to replace the part. But till to date he has not come back and repair my TV. My TV is completely closed. Once upon a time I have called to Vashi Service Center incharge Mr. Santosh but he has not given proper answer to me. His behaviour is not good to customer. He told that your TV is old and the spare parts are not available in our company. I am waiting your immediate action into the matter.

Thanks & Regards,

Gopal Singh.

Dear Sir,
My mobile battery (V929) is damaged. But battery is not get Kerala. Please arrange this or address of service centres in Kerala etc.

I have a Sansui 29" Hard Rock CTV, purchaged about 03 years back. Problem with the TV is it runs for first few mins and goes off.
Also if swithed on after a moment, runs for few seconds and goes off.
Complianed thrice, also the technician came for attending the complaint, changed some parts but without any result. Even they were also not sure about the problem.
Can you send someone we is expert for handling the problem properly.
Kindly treat the matter on an urgent basis.

Ref my complaint Dt113.10.2008.Much regretted for major repair like change of orginal heart like MOTHER BOARD replaced with second hand within two years of purchage.Kindly consider replacement with new set for best satisfaction, due to total software changed. SANSUI MODEL CTVHR 29 WT-G SL NO:[protected] Dt:19_10_2006.We apporch u r service centre of TECKCARE IND PVT LTD.VISAKHAPATNAM, They could not give any positive response, So i request to u to plese slove my problem as early as possible.

I have purchased Sansui TV 29" Hard Rock in 2005. Such a bad quality of TV is this, it is giving trouble every year. Though sansui offered 7 years warranty, I still end up paying Rs 1000 every year.

On the top of it, service is so poor, that I have to wait for at least one week before service mechanic turns up!

My suggestion to all is that Don't ever buy Sansui products.

Dear Sir,

I, Sandeep Kumar, had purchased a Color TV of Sansui 12 months ago dated 8.6.08. I am facing problem in my TV i) No picture is coming and ii) No sound is working since last week.

In this connection, you are requested to kindly direct your Service Engineer in the sector of Kanpur.

My address is as under:

Sandeep Kumar
H.No. 205B, Type-1
IIT Campus,
IIT Kanpur -208016
Tel. No.[protected]
Mob. [protected]

This was my very bad experience with Sansui TV, which I bought in 2005 and model is 42’’ Projection TV, now I want to take this issue to high authority.
History
Sansui Projection 42’’ TV Purchased in Oct 2005 from Mahaveer Electronics, Kondhwa, Pune; I paid cash 50000/- for this TV.
Within one year (Aug 2006) I got screen and video problem, I called service center and after 1 month I got proper solution because parts need to order from Aurangabad; here TV motherboard have to change due to default product.
Again within year (2007) I got same problem and same part have to change; again this happen in Aug 2008 also.
NOW 2009 I am facing same problem I called Sansui Service Desk on [protected] and raised my complaint with reference number PUN[protected] after continues one week follow-up one person visited my home and checked TV and told me same problem which I mentioned above and also I need to pay charges for the same, agent promised me to come back with new part within 2/3 days and he will repair the TV; here also we have to contact him more then 10 times. Due to family emergency (Death in the family) we have to go our native place and I am still out of station.

I want SANSUI to open this reference number again and give me final solution without charging any amount on this because this problem is ON-GOING.

i purchased this TV last year from a dealer named Next from Noida, Sec 18 . About 6-7 months back, it had the sme problem and after registering complaint, their representative attended two time after repitative reminder and follow up. . They replaced the invertor borad and TV was functional .It was under warranty . Again about two weeks back, i had the sme problem and i registered the compleind. Service center ( franchise ) m/s Smart Service, ( Tel no [protected],[protected] told that Invertor borad is to be replaced and it will come from factory in Aurangabad, Soit will take one week time . Technician came after one week but without any invertor board and said they want to take it to repair ceter for repair .
Upon enquring with their supervisor, he said that this part is not available in factory so we want to repair the same . They had been telling all lies and it can not be possible that part is not available with factory .
My TV is just 1 and half iear old and now i realised that it is total waste . I do not know even when i will get my TV back and even they return whather it will be with same quality or not .

I think many peopole are suffering like me and Sansui is spoling their reputation by out sourcing their service support to small 3rd party who are in competent and cheater .Sansui being so reputed co. needs to look into this immediate to retore thir quality servoice to satify their customer.

I request the Consumer Complaint inc authority to take strong action on this so that we get value of our investment .

Address of Smart Service

A12, Ganesh Nagar complex, Pandav Nagar, Delhi 92.

Hi, iam Abdul Mateen Ahmed from Hyderabad.I would to advice every indian never buy any product from sansui.Because it is just useless support.I had called almost 50 calls for past 5 days but no proper response.They just take customer's for granted.They say that we had forwarded your complain sir, u will receive within 2 hours, 4hours.They are just pranking us.
I would make sure that none of my family, friends, online friends dont ever buy any product from sansui.
My Complain no # hyd10090064, are can be traced by my mobile no # [protected].
Thx u

I HAVE PURCHASED SANSUI TV IN 2006 AND FROM THAT TIME ITSELF I HAD REMOTE PROBLEM IN MY TV. I HAVE MADE SEVERAL COMPLAINTS AND SERVICE MAN COMES AND DO SOMETHING AND SAME PROBLEM ARISES AFTER ONE MONTH THIS MONTH I HAVE MADE 2 COMPLAINTS ONE ON 4TH AND ONE ON 9TH. TILL NOW IT IS NOT SOLVED. APRIL MONTH ALSO I HAVE MADE COMPLAINT. THIS PROBLEM IS NOT SOLVED BY SANSUI AT ALL. I HAVE MADE CALLED SERVICE CENTER ALSO BUT NO PROPER RESPONSE IS GIVEN . THE NUMBER OF SERVICE CENTER IS [protected]. REQUEST YOU TO TAKE APPROPRIATE ACTION

Dear Sir/madam,

Myself Ankur Bhatia from Delhi(Dashrathpuri). i bought a sansui 29" 2500 watt flat television in october2008 from a dealer (Sirohi) nearby area. Right from the day one i recieving problem from the TV set...there r some huge Dark colour spots appearing on the TV screen...when i complaint about this to the service center person...they attented several times but could not solve the problem, then they took it to the Service Centre & kept it for 10 days, but still the problem prevails i asked for an replacement...and your area sales co-ordinatar says this is normal & occurs in every model.what should i do here.. pls take some necessary action


thanks and regards
Ankur Bhatia
[protected]