Sansui India Complaints & Reviews

From
R.Prabhu
B-14 Lakshmi apartment,
Reddyar street
Melmaruvathur 603 319
Mobile no [protected]

To
The Head Customer Care
SANSUI INDIA LIMITED
INDIA.


Dear Sir,

Sub: Complaint against Warranty

This is to inform you that I have purchased a SANSUI TELEVISION Model: CTVSMART14, SR No.[protected] on 04/3/2004 WITH 7 (seven) years warranty (including picture tube) on CTV purchased in CABCO PARADISE(P) LTD, Chennai-600 011 .The warranty expires only on 4/3/2011.
From 13.10.08 onwards I faced a problem in my CTV that is, my CTV upper Half of the picture is in black and white Bottom 1/3is in color.

I had given a complaint the complaint No is CHE [protected]. And again I made a complaint after 3 months the complaint no is CHE [protected]

The service engineer came to Rathna stores(Ph No[protected]), Hospital road, Madurantakam, Kancheepuram Dt. who is the dealer for Sansui TV & checked the CTV on that same day itself and informed that the picture tube of the set is to be replaced and said it would take them 15 days time to change the picture tube. I found that there is no progress in rectifying the picture tube.

I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to rectify the problem without any further delay to my new residential address mentioned above. Expecting your early reply.

Thanking you

Regards
Prabhu.R

i have purchased sansui model; no cinegold21fbt, s/n[protected], in april 2009, Kindly rectify the complaint immediately

We have Purchase 20'' LCD as on 30/03/09, before 1month we have register Complaint for non working of the LCD, Against complaint No. Tha[protected] but till date we have not get service from the Co.
Whenever we talk to Customer Care they replied Complaint in pending status & will be solved shortly.
After long discussion with sr. of the cust.care they provide us Service Center No. to talk with them.
We talk with Mr. Tarun Maheshwari (cont. [protected]), after that he provide us new No. of Service center Supervisor Mr. Santosh (cont [protected]) after talking with him he assure us to give service or he will give us reply but till date neither we get service nor any Reply..
More issue is that whenever we Register complaint it will shown as closed. After long chase this complaint is live. But there is no reply till..
Following are the detail of product
Co. Name : Sansui
Dealer : Modern Enterprises, Shop No.2, Amit Apartment,
Shivaji Road, Panvel - 410206
Cont No. 24761123/ [protected]
Model No : SANSUI 20" LCD KYUUTEN 204
Invoice No. : 4056
Challn No. : 3532
Purchas Dt : 30/03/2009

Complaint No: Tha[protected]

SANSUI TV ( K2K-21)
TV switches & remote are not working, if we press any switch it replying on display SORRY..PANNEL IS LOCKED.
What should we do...?

Please come and repair our TV.
thanking you

by:
T. RAVI KUMAR,
Plot-no:164, Ravi coloney,
Mahendra Hills,
East Marred pally,
Secunderabad,
Andhra Pradesh.

I had taken 'Happy Care' plan of Tek Care India Pvt. Ltd. in February 2009 for my colour T.V. and washing Machine. Tek Care India Pvt. Ltd. is a service partner for Sansui. Under this plan they get your product repaired, without charging anything. I had paid Rs. 1400 for this plan.
On 3rd June 2009, I registered a complaint on their customer care number for my television. They took it's chassis and kept for 8 days and returned. After 5 days the same problem occured and we registered a complaint again.
From then, I have registered 5 complaints which gets cancelled automatically.Then finally, they came and took our T.V. to their workshop. Since then it's 10 days and on repeatedly calling them, they are not returning our T.V. set. Everytime they respond with sending the T.V. set within 4-5 hrs..
Still the T.V. set is with them and they are not returning it, saying that the set is under testing.It's been almost 2months since the first complaint.
The original warranty on my T.V. set is still valid till November 2009.
Please help me with the way out.

Dear Sir,

I have purchased 29" Sansui TV in November 2004. I have lodged a complaint on dated 29/6/2009 at your customer care service they have given me logging No. THA [protected] they told me within 24 hours our Technician will attend the complaint and they have sent Mr. Suresh from Vashi Navi Mumbai service center. He told me EHT is not working so we have to changed the same part for that you have to pay minimum charges for replacing the EHT I have agreed and tell him to replace the part. But till to date he has not come back and repair my TV. My TV is completely closed. Once upon a time I have called to Vashi Service Center incharge Mr. Santosh but he has not given proper answer to me. His behaviour is not good to customer. He told that your TV is old and the spare parts are not available in our company. I am waiting your immediate action into the matter.

Thanks & Regards,

Gopal Singh.

Dear Sir,
My mobile battery (V929) is damaged. But battery is not get Kerala. Please arrange this or address of service centres in Kerala etc.

I have a Sansui 29" Hard Rock CTV, purchaged about 03 years back. Problem with the TV is it runs for first few mins and goes off.
Also if swithed on after a moment, runs for few seconds and goes off.
Complianed thrice, also the technician came for attending the complaint, changed some parts but without any result. Even they were also not sure about the problem.
Can you send someone we is expert for handling the problem properly.
Kindly treat the matter on an urgent basis.

Ref my complaint Dt113.10.2008.Much regretted for major repair like change of orginal heart like MOTHER BOARD replaced with second hand within two years of purchage.Kindly consider replacement with new set for best satisfaction, due to total software changed. SANSUI MODEL CTVHR 29 WT-G SL NO:[protected] Dt:19_10_2006.We apporch u r service centre of TECKCARE IND PVT LTD.VISAKHAPATNAM, They could not give any positive response, So i request to u to plese slove my problem as early as possible.

I have purchased Sansui TV 29" Hard Rock in 2005. Such a bad quality of TV is this, it is giving trouble every year. Though sansui offered 7 years warranty, I still end up paying Rs 1000 every year.

On the top of it, service is so poor, that I have to wait for at least one week before service mechanic turns up!

My suggestion to all is that Don't ever buy Sansui products.

Dear Sir,

I, Sandeep Kumar, had purchased a Color TV of Sansui 12 months ago dated 8.6.08. I am facing problem in my TV i) No picture is coming and ii) No sound is working since last week.

In this connection, you are requested to kindly direct your Service Engineer in the sector of Kanpur.

My address is as under:

Sandeep Kumar
H.No. 205B, Type-1
IIT Campus,
IIT Kanpur -208016
Tel. No.[protected]
Mob. [protected]

This was my very bad experience with Sansui TV, which I bought in 2005 and model is 42’’ Projection TV, now I want to take this issue to high authority.
History
Sansui Projection 42’’ TV Purchased in Oct 2005 from Mahaveer Electronics, Kondhwa, Pune; I paid cash 50000/- for this TV.
Within one year (Aug 2006) I got screen and video problem, I called service center and after 1 month I got proper solution because parts need to order from Aurangabad; here TV motherboard have to change due to default product.
Again within year (2007) I got same problem and same part have to change; again this happen in Aug 2008 also.
NOW 2009 I am facing same problem I called Sansui Service Desk on [protected] and raised my complaint with reference number PUN[protected] after continues one week follow-up one person visited my home and checked TV and told me same problem which I mentioned above and also I need to pay charges for the same, agent promised me to come back with new part within 2/3 days and he will repair the TV; here also we have to contact him more then 10 times. Due to family emergency (Death in the family) we have to go our native place and I am still out of station.

I want SANSUI to open this reference number again and give me final solution without charging any amount on this because this problem is ON-GOING.

i purchased this TV last year from a dealer named Next from Noida, Sec 18 . About 6-7 months back, it had the sme problem and after registering complaint, their representative attended two time after repitative reminder and follow up. . They replaced the invertor borad and TV was functional .It was under warranty . Again about two weeks back, i had the sme problem and i registered the compleind. Service center ( franchise ) m/s Smart Service, ( Tel no [protected],[protected] told that Invertor borad is to be replaced and it will come from factory in Aurangabad, Soit will take one week time . Technician came after one week but without any invertor board and said they want to take it to repair ceter for repair .
Upon enquring with their supervisor, he said that this part is not available in factory so we want to repair the same . They had been telling all lies and it can not be possible that part is not available with factory .
My TV is just 1 and half iear old and now i realised that it is total waste . I do not know even when i will get my TV back and even they return whather it will be with same quality or not .

I think many peopole are suffering like me and Sansui is spoling their reputation by out sourcing their service support to small 3rd party who are in competent and cheater .Sansui being so reputed co. needs to look into this immediate to retore thir quality servoice to satify their customer.

I request the Consumer Complaint inc authority to take strong action on this so that we get value of our investment .

Address of Smart Service

A12, Ganesh Nagar complex, Pandav Nagar, Delhi 92.

Hi, iam Abdul Mateen Ahmed from Hyderabad.I would to advice every indian never buy any product from sansui.Because it is just useless support.I had called almost 50 calls for past 5 days but no proper response.They just take customer's for granted.They say that we had forwarded your complain sir, u will receive within 2 hours, 4hours.They are just pranking us.
I would make sure that none of my family, friends, online friends dont ever buy any product from sansui.
My Complain no # hyd10090064, are can be traced by my mobile no # [protected].
Thx u

I HAVE PURCHASED SANSUI TV IN 2006 AND FROM THAT TIME ITSELF I HAD REMOTE PROBLEM IN MY TV. I HAVE MADE SEVERAL COMPLAINTS AND SERVICE MAN COMES AND DO SOMETHING AND SAME PROBLEM ARISES AFTER ONE MONTH THIS MONTH I HAVE MADE 2 COMPLAINTS ONE ON 4TH AND ONE ON 9TH. TILL NOW IT IS NOT SOLVED. APRIL MONTH ALSO I HAVE MADE COMPLAINT. THIS PROBLEM IS NOT SOLVED BY SANSUI AT ALL. I HAVE MADE CALLED SERVICE CENTER ALSO BUT NO PROPER RESPONSE IS GIVEN . THE NUMBER OF SERVICE CENTER IS [protected]. REQUEST YOU TO TAKE APPROPRIATE ACTION

Dear Sir/madam,

Myself Ankur Bhatia from Delhi(Dashrathpuri). i bought a sansui 29" 2500 watt flat television in october2008 from a dealer (Sirohi) nearby area. Right from the day one i recieving problem from the TV set...there r some huge Dark colour spots appearing on the TV screen...when i complaint about this to the service center person...they attented several times but could not solve the problem, then they took it to the Service Centre & kept it for 10 days, but still the problem prevails i asked for an replacement...and your area sales co-ordinatar says this is normal & occurs in every model.what should i do here.. pls take some necessary action


thanks and regards
Ankur Bhatia
[protected]

Dear Customer,

We deeply regret for the inconveniences occurred due to improper services rendered to you and we have forwarded your issue to the respective branch.
We make sure that your issue will be resolved on priority basis.

With Regards
Divanshu Sahdev
Customer Service Team
Email: [protected]@vgmail.in

________________________________________
Sent: Thursday, May 28, 2009 10:18 AM
To: customercare

Any updates on this, nobody contacted me so far.

Please can you give quotation of exact amount for the parts that are actually replaced and how much I should get back. I have paid Rupees 900 for the said parts but in market the same items are available for over 400 RS. I have already sent scanned cash bill.

I request you to close this at the earliest.

Best Regards
Syed

Sent: Wednesday, May 27, 2009 11:17 AM
To: 'customercare'

Any updates on this?

Best Regards
Syed

Sent: Tuesday, May 26, 2009 8:09 PM
To: 'customercare'

Hi,

Any updates on this?

Best Regards
Syed

Sent: Monday, May 25, 2009 6:42 PM
To: 'customercare'

Hi Daljeet Singh,

Thanks for your response, please can you give quotation of exact amount for the parts that are actually replaced and how much I should get back. I have paid Rupees 900 for the said parts and cash bill was already scanned and sent.

I request you to close this at the earliest.

Best Regards
Syed

From: customercare [mailto:[protected]@vgmail.in]
Sent: Monday, May 25, 2009 5:16 PM
To: Syed Aslam Basha

Dear Customer,

We deeply regret for the Inconvenience caused to you.

We have forwarded your Concern to the Respective branch and your issue will be resolved on the Priority Basis.

Thanks & Regards
Daljeet Singh
Customer Service Team



________________________________________
Sent: Sunday, May 24, 2009 1:07 PM
To: customercare

Any updates on this?

Best Regards
Syed

Sent: Thursday, May 21, 2009 10:27 AM
To: 'customercare'

Any updates on this?

Best Regards
Syed

From: Syed Aslam Basha
Sent: Wednesday, May 20, 2009 10:28 AM
To: 'customercare'

Please find attached the bill and do the needful in returning my money.

Best Regards
Syed

Sent: Tuesday, May 19, 2009 8:47 PM
To: 'customercare'

Hi,

Am just back from my native place, I feel I have been totally cheated by trusting you guys. If you want money go and beg why are you cheating people. I want my money back.

See the picture attached. Those are the things that have been changed.

First the transistor, the market price is 35 rupees and your guy has charged 350 rupees where are you guys getting it from Pakistan?
2nd the capacitor which isn’t charged in bill
3rd yellow tee, in the market its available for 350 rupees but your guy has charged me 650 rupees
4th item which he has written in the bill is TV port which he hasn’t given me anything and charged 127 rupees

WHAT NONSENSE IS THIS HIGH AMOUT I WOULD HAVE GONE TO NEAR BY SHOP AND GOT IT REPAIRED RATHER THAN TRUSTING YOU GUYS. I WILL SCAN AND SEND THE BILL.

PLEASE LOOK INTO THIS AND REFUND MY MONEY AT THE EARLIEST. I COULD HAVE GOT IT DONE WITHIN 300 RUPEES. I HAD CALLED YOU GUYS ON CUSTOMER CARE + THE SMS THING.

Best Regards
Syed

Sent: Tuesday, May 05, 2009 1:38 PM
To: 'customercare'

Mr. Jeelan had visited our house don’t know what he did, first he said two things are gone and you need to pay 410 to make it work. He didn’t use them, but did some testing and when he switched on TV something happened and now he said one more thing is gone which he doesn’t have with him and might not be available in his service center too which would cost 800 rupees. And he asked us to get the TV to service center and keep it there for 2 days they want to check.

I DON’T UNDERSTAND WHY WE NEED TO SEND TV TO SERVICE CENTER FOR TWO DAYS?
YOU GUYS DON’T HAVE THE SPARE PARTS REQUIRED?
DON’T KNOW WHAT TESTING HE HAS DONE AND HOW THE THIRD ITEM BLOWN AWAY?
IS HE EQUIPPED TO DO SERVICING?
HE TOOK NUMBERS AND HASN’T CONTACTED US SO FAR?

ITS MORE THAN 5 DAYS SINCE WE HAVE RAISED SERVICE REQUEST, DOES THIS ACTUALLY WORK?

Best Regards
Syed

From: customercare [mailto:[protected]@vgmail.in]
Sent: Tuesday, May 05, 2009 1:26 PM

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We Deeply Regret the Inconvience Rendered By our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Manager Would Definitely get back to you At the earliest.

With Regards
Anshul Tuli
Customer Service Team
Email: [protected]@vgmail.in


________________________________________
Sent: Tuesday, May 05, 2009 9:20 AM
To: [protected]@vgmail.in

Hi,

This is Syed here, my contact number is xxx. I had raised a complaint(xxx) 3 days so far nobody even after 48 hours has contacted/responded. I had called customer care three times and all the time I got contact numbers of service centers all were wrong numbers.


Best Regards
Syed

Dear Sir,
I Purchased your TV on 19/5/06. your this TV is not working well since last one year. i have already made complaint but with no result. i paid 300 hundred rupee for memory card still the TV not working well. its screen displays red yellow spots, colours are fed, seems as if seen black and white TV. TV screen is not displaying in full length.i purchased TV not for two or three years only for your warranty period. i have already...

sir/madam,
I brought a Sansui TV product SY-20-EYE 20" CTV SANSUI on 05 Nov 2004 from Smart Mart Stores Pvt. Ltd., A-148, Shakarpur, Vikas Marg, Delhi -110092 with seven years Warranty. No Serial Number is mentioned in my Bill. But service Engineer who visited my home on 05 May 09 vide Complain No GHA [protected] dated 01 May 09, is denying is give service. The reason explained by the engineer is that the TV Product is different as mentioned in warantty card. But the date of purchase is same. My name, address, Mob No all things are same. Thus there is no foualt from my side. In my opinion there is no fault. But if there is any fault then it is made by either Smart Mart Stores Pvt. Ltd.or service rngineer. who will solve my problem.

pl advice and instruct for early action.

thanking you.


(Dr Ashavani Kumar Srivastava)
Inspector
[protected]

There is no picture in either audio video mode or rf mode only blue sereen
did complaint many times to company but it seems that no body cares >Hence put complaint to this forum
expecting possetive response
Pramod
Jalgaon (jamod)
Dt. buldana
Maharashtra