Sansui India Complaints & Reviews

I have purchase a LCD TV Make Sansui LCD 22" model S-2280 YH from Shilpi Electronics, 40/11, Pillli Kothi, M.B. Road, Khanpur, New Delhi-110 062 on 28.12.2010.

On 20.3.20111 the said TV is going on non sound problem, then I had call to the Shilpi Electronic, he provide me Customer Care No. [protected]. I had complaint to the said customer care number on 21.3.2011 the Complaint No. is DEL[protected], then somebody visit at my home on 23.3.2011 and tell me the speakers of the TV is not working. The said Speakers likely to be changed by tomorrow ie. 24.3.2011. But till date my problem not solved. Then I had called your service centre as well as Shilpi Electronics. They are give me a answer the PARTS OF THE OUT OF STOCK OF THE COMPANY STORE. And we solve your problem when the parts are received from the company.

on 01.4.2001 again I had called to the Shilpi Electronics and Service Centre talk to Mr. Tripathi again tell me the parts not available.

on 4.4.2011 again I had called to Service Centre and the same answer the parts not available in the company store. I ask when available he said I am not known talk to our service centre Incharge namely Mohd. Ali and his mobile no.is [protected] I called that number but no body response.

Please llook into the matter because i am suffering from last 15 days.

Shivlal Pawar
[protected]

My LCD TV was purchased last year in the month of January, after about 8 months, the LCD started giving problems, it used to get hanged in between and not start immediately, then we used to swtich off the TV and start after few minutes, then it used to get started. After few days the problem became so worst that the TV used to get hanged for several hours. I logged a complaint online but got no proper feedback from the company. Asked the dealer to send someone for repairing, bcoz it was in warranty period. Then the person came after 3 to 4 days, he temporarily did the work and went away. But again after few days the problem started, but this time more worser. The TV doesnt starts for several hours and if it starts then the colour of the picture turns blue, everything appears blue on screen.
The remote is not working since last 10 months. Can you send someone for the repairing immediately on urgent basis.My details are as below
Name : Nishikant.Khandale
Adddress : 33/C, Green Park society, Magarpatta road,
Opp Noble Hospital, Hadapsar - 411028
Cell No : [protected].
Mail-id : [protected]@gmail.com

I purchased the SANSUI TV in Oct 2010. It now do not catch cable signal, may be Tunner Problem. I registered the complaint for it on 13th Feb 2011. Comp No. was HYD[protected]. More than 40 times I called the Customer Care in 5 days thereafter. No body Came At my place. Today is the 8th day. I called again customer care they said My earlier complaint has been closed as no body found at the home. Wow!!..this is rediculous. I called the person that was assigned to my complaint 4 times and he straightly denied to come at my place. The person name was Madhu with no. [protected]. And he reported as I was not available.

Now Customer care people re-registered my complaint, even I dont know about this. When I call them they say..you registered on 18th only please wait. How pathetic it is.

1. Firstly their engineers are not interested in solving customer problem. The deny to come at places and report as the owner was not available.

2. Secondly to hide the inablity to serve the customer complaint in time they re-registered the complaint, and customer even dont know it.

3. Thirdly when I called the person associated with the new registered complaint, Nagesh ([protected]), He says he only take care of Freeze and washing Machine so cant come. This is truley amazing.

They pretend to serve the req in 24 working hours and this is the reality. My complaint is still open no body came.

Finally they left on me giving the no. of a centre in hyderabad. Sai Nath Enterprize. [protected]. And these people are not picking the phone or they simply disconnet the call.

Now What to do.???

Dear Sir,

I purchased a SANSUI ultra slim TV (Model No: SDS21SBR; Serial No:[protected] on 27/Feb/2010 at Chennai (Bill enclosed). After few months my new SANSUI TV set got problem that it showing color patches in screens from 03-oct-2010.

First Time, I lodged a complaint on that day itself (Complaint ID : CHE-[protected], Dated 03-Oct-2010). TV Problem was not solved for the next 17 days as on 20-Oct-2010.

Again, I lodged a complaint (Complaint ID : [protected], Dated 20-Oct-2010). After two week I was instructed to bring the SANSUI TV set to the SANSUI Service Centre, Chennai Branch (TECH VIDEOCARE, 568, P.H.Road, Chennai-600106 Phone :[protected]. I gave the TV to the service centre on 10-Nov-2010. They returned the TV after 20 days on 01-Dec-2010. Again my SANSUI TV set had the same COLOR PATCHES problem, and also AV mode is not working (I cannot see movie through DVD connection) & Movie objects skewing in Left/Right side of the screen.

Once Again, I lodged a complaint (Complaint ID: [protected], dated: 08-Jan-2011). Again I was instructed to bring the SANSUI TV set to the SANSUI Service Centre, Chennai Branch. Again, I gave the TV to the service centre on 10-Jan-201. Till date 17-Jan-2011 my SANSUI TV set is lying on SANSUI Service centre, Chennai Branch for past 8 days.

From October 2010 (4 months) the New SANSUI TV set which I purchased just Feb 2010 is making repeatedly problem; and the SANSUI company is unable to solve the problem till date 18-jan-2010.

picture is not visible last 12 days,sound is coming. i registered a complaint in your servicre centre on 30/12/2010. complaint no. is JAI[protected]. but service engineer did not visit till date regardindg this complaint. i want that you have to be repair my tv with in 24 hours

Today is 28.12.2010 when i am writing this. I bought a Sansui 32"LCD in the year 2007 April month. After using it for a period of 3.5 yrs, in the month of Nov'10, suddenly, the TV was not getting started even though, there was a power getting supplied into the TV (I could see the led light on).
On 3rd Dec, i called up the toll free customer care no. and they took my complaint. very next day, i got a call from a person saying that he is come from Sansui and will check our TV. He said, there is a problem with SMPS which would cost us Rs:4500 with a warranty of 30 days only. As we needed some time to discuss, we asked him to give us 2 days time. He charged us Rs:700 only for the visit and said can give the receipt next day. I somehow was not convinced with this.
And on 6th Dec, one more person calls and tells that he is calling from the same company.Finally, i came to know that the person who attended my complaint was an unauthorized person.I kept calling the customer care for 10 more days. They said that my complaint was closed as "the customer is not lifting the calls". I got frustrated and given a complaint again on 24th Dec.This time, i have all the proofs to store...My complaint # HYD[protected]. I kept calling the customer care. They didn't send the technician. Today, i called them and said, i don't want your service, please return my money back.The nos i was given are [protected], [protected], [protected] (Hyd)....
saritha.

Dear Sir,
I have purchased an lCD 26 of sansui whose product code is S2630yV-L, at the time when i have been shown this LCD they told me that it supports video through USB and have shown me that even by the sales man and even they have pasted a slip on the top of the LCD that it supports all DIV x format and the price is 15500 . They tld me that its contrast ratio is 60000:1 .i paid 3700 +100(conveyence) to the owner and then they sent the lcd but now when i played it its not supporting the DIV X format and even in the site of sansui and in the site of the shpkeeper its contrast ration is 35000:1 after sakin about this the shopkeeper is saying we did it by mistake i happens in the M model and not in L model now if you want that you have to pay extra . bcoz its supporting video format while selling it was there in this thats why i purshased it . when i said that i will not pay anything extra they told me they will see me and will teach me a lesson so ia have to pay extra ,so i asked for my money back then they told me they will deduct 600 rupees as file charges of the loan . than i told them that i will not pay anything now and unless and untill they will not replace my television i will not allow them to take there TV . so do let me know about the consequenses and do register my complaint under immediate effect. After this i will register an FIR againt them as they tols me that they will see me

from the site they showed me the m model and gave the L model ,, 60000:1 contrast ratio told in the site its clearly showing 35000:1


Offer Price: Rs-15990
Features


• HD READY
• Uv-Glossy Looks
• 35000:1 super Contrast Ratio
• 16.7 million color
• 1XUSB2.0(JPEG) *2XUSB(720P with Divx)
• 1Xhdmi 1.3 ver *3Xhdmi 1.3 ver
• Energy meter


Thanks and regards

Amit Dua
Lecturer DIT Dehradun

I have purchased 32" lcd tv of sansui make in october 2009 and it has failed (not showing picture on screen).Immediately after i have launched a complaint to the service station ,they sent one mechanic to my house for repair who was not able to understand the defect hence he called back to the office to understand the failure (technical help).After half and hour of discussion ,he concluded that the tuner pcb is failed. He immediately told that you have to pay 9000 as the warranty had expired.Till date, no efforts have been taken regarding the repair of the television.Last fiftee ndays ,my television has been lying as an idle box.I hereby request ,that people should twice before buying such products.

its the worst tv i have ever seen , wit in one year 4 times it has given problem , and people who attending the problem using abuse words . if any one could get me sansui general managers e mailid or telephone number it would be useful .i suggest people to not get sansui hard rock tv .sound clarity is very good but picture quality is very worst . . i suggest u people to check the tv properly before buying it , and in case of any problem with in a year please return it . please suggest me a solution for this again my tv is under repair , i dont know how long it wil be like this .

Very slow response from SANSUI service centre SHIMOGA
Hi,
When I am writing this complaint today's date is 16thNov2010, place - Shankaraghatta 577451 (Shimoga)

I have purchased a 29' SANSUI TV in the year 2007 which came with a warranty of 1 year.

I have already complaint to the Customer Care centre and they have assign a Complaint number also. But workers from the SANSUI service centre SHIMOGA are neglecting and they are not working in favour of the customers. I have already telephoned them for 3-4 times. But still they are not responding for my complaint. This type of activities will bring the bad name for your esteemred company. Hence I request you to make a good streamline in giving the good and timely srvice to the customers. Thanking you.

Yours Faithfully
Dr. b j Gireesha.;
Department of Mathematics
Kuvempu University
Shimoga.
Phone: [protected]
email.[protected]@rediffmail.com

i had bought a 32 inch lcdtv of sansui make about 8 months back.in september i registered a complaint for the same for not working properly.TILL DATE[protected] MY PROBLEM IS NOT BEEN SOLVED.every time i call the service centre i get new date on whitch my complaint will be attended. I am fedup of all this and am thinking of going to consumer court and filled an application for it. MY complaint no is RAJ[protected] and RAJ[protected]. MY CONTACT...

I purchased SANSUI SFL32HBM LCD TV from Reliance hypermart, Bangalore in November 2010. Ofter recieving, i checked this TV. MY GOD! THIS IS WORST WORST ELECTRONIC ITEM I EVER PURCHASED. VERY POOR POOR PICTURE AND SOUND QUALITY. My 15 years old TV is 200% better than this TV. Please never buy these scrap (LCD TV) from SANSUI. They are selling these scrap for money. This is my own experience with SANSUI. No service, no custome care at all. I never buy SANSUI products in my life. I am also suggesting my friends to stay away from SANSUI products.
PLEASE DO NOT BUY SANSUI LCD TV. IF YOU BUY, SURELY YOU WILL SUFFER. THIS IS MY OWN EXPERIENCE.
PLEASE DO NOT BUY SANSUI PRODUCTS. I DONT LIKE OTHERS TO SUFFER AS I SUFFERED.
SANSUI - BORN IN JAPAN. CHEATING IN INDIA.

the mentioned mail is in respone to a sansui lcd tv mod no: sgl 32hbm, purchased on:

date: 20th october 2010.
retail outlet: reliance hypermart ltd:faridabad
bill no:80934988

i am new to the company, i stictly regret trusting the company as customer handling is very poor from your front as i complaint on 24.10.2010 with customer complain no. [protected]
with a reminder on 27.10.2010 but to no benifit my set is not operational and i am not being attended to by reliance as well as sansui.
you are requested to take immediate action regarding my complaint as well as the following officials who are harrasing me in this regard.
reliance mart-Mr. Devinder, Mr Naveen, Mr Pankaj
technician- Mr. nirmal Singh ( the following officials are from reliance faridabad and are doging between each other without owning responsibility)
sansui fbd service centre ( no single demo arranged for the product)

the above mentioned must be taken up very seriously as i intend to persue legal actions in this regard.

Mrs. Neerja Wadhwa
H.No -326, second floor I P Colony faridabad sector 30-33
121003
phn no- [protected],[protected]
CSA name- p50005554
date of purchase- 20.10.2010

We bought sansui tv in 2004. It got to it first circuit repair in 2007. At the same time we got a plan namely A.M.C whose duration was to be 3+1 years for no cost of any repair. ln the last one year our tv got to go for repair seven times out of which two times the technician bursted the circuit himself. and for the last time in the previous month our tv was kept in the office of sansui in bharuch for 48 days without any kind of repair. we were answere that its circuit is to be changed again which we are not getting anywere. after such long delay the technicians put an another circuit of some unknown company in our woofer system tv and returned to us.we had lost now all the functions of our tv which is not fine in compare to our woofer system. also with respect to the A.M.C. plan now the techmicians are neglecting to accept the 3+1 year plan.

so now we want a fair decision from your side for our tv.

You can contact me on [protected]@yahoo.com. I myself Mr.B.N.Singh from Ankleshwar; Bharuch; Gujarat.

Mobile no:[protected] / [protected]

Sorry, In previous complaint I mentioned purchased date as[protected] but actually date is[protected]

Dear Sir/Madam,

On[protected] I purchased new Sansui LCD 19 inch TV, Model No: LCDTVSJL19SMH-FLB with 1 year warranty. Bill No is:[protected]

Now after 16 days, It's not working properly, according to trouble shooting reference, problem is Lamp Malfunction. I raised a complaint in Sansui ( Complaint No, BAN[protected] ).

The TV is under warranty period, Please Help about this

I got a message on my mobile that your resume has been shortlisted for the post of asst. manager for the Sansui pune plant. they were demanding money in some un heared bank account and the contact email address domain name also not sansui.

I dont know why these prestegiuos company are not takingh any actions against these frauds people which are using their name to make money from innocent people.
please ignore all those mail , which demad money.

I had taken 21" colour TV on 30/10/2009 from M/S Bhavani Electronics: -address: Kant Plaza , Amber Cinema Road, Jamnagar-361001 Contact no:- [protected](Yogesh bhai)
One day my remote was not working-so i tried to start the TV by the local push button(switch), but the switch got stuck. It came out after pushing it tight
For the same problem i registered complaint on 15/09/2010 at Customer care center [protected],
Complaint no: Raj[protected].
But still date there was no response, so i again tried on 01/10/2010 - to know the status of complaint, but as per their record- some one visited my home and problem had been solved by some other person.
In actual - still there is problem in my TV and no one has visited -right now even the display is very poor - even after number of follow ups - there is no response from the sansui customer care.
I even tried to call the person from the service station- but still date there is no response.
Also i tried to contact Bhavani electronics, but they (yogesh bhai) just told me to directly contact to the customer care.
Is there no responsibility of the dealer - to deal the customer satisfactorily.?
I would suggest everyone not to go for any sansui products.

I had launched a complaint (#ban[protected]) on 18th sep regrading my tv and i was assured that someone will visit my place within 24 hrs.
Till today (22nd sep) noone contacted me meanwhile i tried contacting the customer care again but they did not have any idea about the progress of this complaint. i finally asked the local manager's (Harish) number and contacted him but someone else with name sridhar picked up phone.. he again assured that technician has been assigned and he will contact me in few minutes and gave me his number as well.... when i did not receive any call from technician ( mahesh ) .. i called him and he refused to come and said that he has work in other area and will not be visiting today and i can atlk abt it with sridhar again ...
Sansui has failed to meet after sales service miserably and they have fallen flat on their commitments which they give on one full page ads in newspaper ... it was worst experience i have ever had with any electronics company ..

DEAR SIR

Ihave purchaed sansui colour tv from dealer SANSKAR TV agency Jail chok Road gondal Rajkot on dt. 18/10/2009 . i have given the complaint that my tv remote is not working to operate my tv with the same . so i give it to my dealer to please help me to rectify the problem but no responce will be given still since two month ago . please help me .my complint no. is as follows :
RAJ [protected]. I HOPE THAT MY PROBLEM WILL BE SOLVED AS SOON AS POSSIBLE.


thanks & regards
Dilip bhai yadav
yoginagar ,Gondal ,Rajkot
Mobile No. [protected]

Here I am going to narrate nightmarish experience. I purchased Sansui CTV...Model..Viva 14..in December 2009. Everybody advised me not to opt for Sansui
saying that they were selling substandard "Dabba" TVs in India. They had worst reputation in TV market. But I thought many-times Rivals defame some good
companies. But I am repenting for that
any. Had I heeded their advise, I wouldnt have undergone tremendous Mental Agony & pain which I had to undergo during last 7 months.
This is a Classic Case of "Cheat & Loot". My TV immediately after buying gone blank, but since I had gone out of station & my family members didnt know
where to lodge the complaint, they kept on using that TV for next 2 months. If it was Switched on & kept On for say 15 minutes to 2 hours, It would start
displaying picture. Since I had already 2 Big TVs in my home, my family members too didnt bothered to lodge the complaint. While buying Sansui Viva14 I had
decided to replace my other 2 old TVs with Sansui only, since they are cheaper(than other companies), its Japanese company etc. But soon I realised why
they are selling TVs at cheaper rates.
When I returned home, & came to know about the matter,I contacted shopkeeper, since Receipt given by Shopkeeper itself was Guarantee card, & there was
nowhere Sansui no. Shopkeeper gave me mobile no. of somebody called Nilesh Gada. He experiemented, did "Trial & error"method for 2 months & when got tired,
gave me Phone no. of sansui Call Centre. Now let me mention here that these Call/Contact/Customer Centres are no more than Harrassment/torture Centres
opened by Companies in modern world. Because my experience is that nobody gets satisfactory answers; on the other one is subjected to torture with standard
replies like "We are sorry", "We are doing our best","Our technician will reach your house today", "Sorry we are not authorised to connect your call to any
higher authorities or supervisor or we cant give company's postal address as ours is only Customer care Centre", even if you keep calling daily for months
or years.
Later I came to know that Mr. Nilesh Gada was employee of some company called "Take Care". And soon I understood that Sansui people are so clever that
they have entrusted Service work to third party Company like "Take Care" so that they dont have to face wrath of cunstomers' anger. After spending my precious
time & money on calling Call centre daily for 1 and half months, they felt sorry for my condition & at last gave me No. of "Take Care". Again I started
calling, I was promised to get my TV repair wihin 1 or 2 days everytime I called & after few days, they started cutting my calls.
So Sansui people gave me no. of their(Take care) incharge called Mr. Dhananjay Chachad. For first
few days he too promised to repair my TV within 1 or 2 days. But when 15 days passed, he also saved my no.s in his mobile & started rejecting/disconnecting
my calls. So again I called Sansui Call Centre, they gave me mobile no. of Shekhar, who was boss of Chachad, I was told. But by that time all phone no.s of
"Take Care" had stored/saved all my Cell no.s & landline no. So Shekhar didnt take my call even once till date. For few days, I kept calling all no.s of
Take Care, but when I was convinced that they were not taking my calls deliberately, I got angry(I cant express my anger in words).
So I called Call Centre & told them about their behaviour. I was shocked to know that my complaint was "resolved", when I asked how could they resolve
my complaint without attending it? Adn whether they had received any written form with my signature that my complaint was resolved Call centre executive
couldnt answer my query!
On that one Mr. Rakesh gave me no. 56060 & asked me to SMS that no. & said that I would receive
a call from sansui within 2 hours. What I received immediately was one "Thank you" message & I am still waiting for their call.
So from next day, again I started calling Take care no.s day & Night, one fine early morning Chachad mistakenly took my call & I narrated the matter. On
that he said he would send a person immediately at any cost. Since I had urgent work, I told this matter to my wife before leaving home. One Mr. Rajendra
Mondkar visited my house & removed entire circuit & left. When my wife objected, he told her that his boss had spoken with her husband. Now the feeling I
have is similar to some lady who has been ***** by somebody & she is holding his baby in her hands.
When I told this matter to shopkeeper & asked him to replace this "Dabba" with some other company's TV, I was ready to pay even more. He told me that it
was matter I had to sort out with sansui, he couldnt hlep me & couldnt exchange any goods once sold.
Just now when I visited Sansui Website, I found their slogan "Born in Japan, entertaining India". How I wish I could change that to "Born in Japan, cheating
India" or "Born in Japan, successfully cheating & looting Indians for many years". Now I sincerely appeal to all Indians not to go for Sansui TV even if
it is available at free of cost. Since I spent 3000 for TV & more than 2000 for phone calls in addition to Mental agony & pain which cant be described in
words.
I dont remember whether I was given any complaint no. Because in all this agony, I completely forgotten. Moreover everytime Call centre Executives used
to aks for my cell no. to retrieve my name, address, complaint details etc. If there was any complaint no. it should be [protected].