Sansui India Complaints & Reviews

I bought a 21" flat sansui tv set in 2005. it has comprehensive warranty for 7 year. on dt.16.04.2010 sansui authorized technician repair my tv set. He replaced two component. one is 220 mf 450 capacitor. He charged Rs. 450 for the capacitor, my price for same capacitor is only Rs. 35. Other part he replaced is PTC, it's market price is only Rs. 10 but he charged me Rs. 150 for same PTC....

Dear,
Thanks for response ,i have deposited the LCD in service center.they are expressing their inability to repair due to lack of spare picture tube as well as motherboard .If really you all want to help me then replace the LCD .YOU can forward my request to the top brass of your business owner ,i got fed up in approaching post to pillar and justifying the faults.


Thank You COL S K TIWARI

Dear,
You are requested to replace the LCD forthwith to avoid the inconvenience. Being at a prime location people frequently ask me regarding SANSUI LCD ,i have to cut i sorry figure to explain about your product.To avoid further disgruntlement request to replace LCD.

Thank You

COL Tiwari

Dear,
It is to inform you that now I am a proud owner of SANSUI LCD purchased from Big Bazaar ,siliguri, WB on 23 Jan 2010.Recently I am facing a problem in my LCD and approached to service centre siliguri, stating that mother board is faulty and will take more time in repairing. You are requested to replace the LCD to avoid the inconvenience. BIG BAZAR is ready to replace the set and waiting for direction. Request to give further direction.I further add that service center is unable to provide prompt service ,need s to be looked into.
Thank You.[protected]

Col S K Tiwari

sir

suddenly my sansui tv had problem of failure of tube and it become
blackish

so kindly please send your technician to repair my tv

thanking you

To,
The Manager
Sansui Television Company

Subject:- Not good work your company service ccenter and your employee....Not solve my problem

Sir,
Mera naam Rakesh kumar hai....Mera pass sansui Telivison hai. but usmei kuchh problem aa gayi thi... jiski complaint maine company mei ki....aur waha se repairing ke liye joshi naam ke sasq aaye (Joshi cotact no.[protected]). unhone kaha ki ismei IC padegi..toh hme krne ke liye keh diya.. uske speaker mei bhi problem thi wo bhi new dalne ke liye keh diya... But usmei badi problem Picture tube ki thi jiske bare mei joshi ji ne hi bataya.. unhone kaha ki iske liye aapka t.v service center jayega... toh hmne t.v ko PARPARGANJ service center mei pahucha diya... waha unhone one weak ke baad repair karke diya... jab humne ghar par t.v chalaya toh hme usmei speaker sahi nhi lage..uski awaj badane par wo fatne lagti thi.. isliye hm satisfied nhi hue.... Tab hmne again complain company mei ki..... unhone kaha ki hmara saqs 24 hour mei aa jayega ..Dinesh 29 march 2010 ko aaye (Dinesh contact no. [protected]). Dinesh ji ne T.v dekha aur kaha ki speaker dale hi nhi hai...uski jagah woofer dal diye hai jis karan awaz tej karne par awaj clear nhi aa rhi... aur color bhi defect tha...Dinesh ji ne kaha ki kal hm aayenge aur aapke speaker change kar denge anur color bhi sahi karenge... unhone bill ki photo copy le li aur kal ka promise krke chaley gaye.. but aaj tak wo nhi aaye aur unka phone milayo toh wo recieve nhi krte ....toh maine again complaints company ki..... waha se mallom chala ki hmari problem solve kar di gayi hai.... lekin Dinesh ji ne jhoot bola hmse& company se....means Dinesh kaam chor hai.....Again complaints ki hai ab complaints no. del[protected]..........meri aapse prathna hai ki aap iska jaldi samadhan nikale.......aur meri problem solve kare......
Thanking you

Name Rakesh kumar
Contact no.[protected]

I have purchased Sansui Hardrock 2003 model. For the past few days the picture has faded & some times the screen becomes blank. One more customer has lodged the same complaint on this board. As per the technician the CPT requires replacement. Though the CPT is now out of warranty, the fact remains that the company must have deliberately purchased poor quality CPTs at a bargain price for maintaining low price of the product in the market. The whole lot of TVs produced using these CPTs must be facing the same problem though only two customers (including myself) have reported this problem on this complaint board. I have TVs of other companies which are around 15 ~ 16 years old but even today their performance is better than the Sansui TV in question. The company is not at all consumer oriented. The company should ' honestly ' analyze the FCR of the Hardrock model of 2003 production & voluntarily offer the replacement of CPT, though at a nominal cost to the customers. in case of 2003 model of Hardrock TV, the company has betrayed the consumers.

We have purchased Sansui DVD player with writer (Model – DVR 515R) from NEXT shoppe in Malad West on 15th Aug 2008. September 2009 due product issue we had registered a complaint with Videocon customer service center. Few days later after repeated follow-up, service engineer attended our call and after initial inspection assured that technical team would get back on support.
According to him board of DVD had to be replaced. After 2-3 months of regressive follow-ups didn’t moved anything, at last I received a call from a customer support from Video service center to bring our device to service center and they can inspect by engineer and rectify the problem without replacing the board (At first place they did not tried this approach). This was a positive development and support executive convinced us if this did not yield any result they have a board and need to get it to Mumbai from another location.
The very week we took our device to service center at Kandivali on Saturday, engineer gave a invoice and told the procedure would be to inspect the device and max by Tuesday we should get an estimate about time and budget. No calls returned and they kept the device for 4 weeks. We followed and call them every week to get usual answers, we are still inspecting and could not fix the problem. At one time they mentioned they cannot fix device and need to replace board, just taking time to get board from Aurangabad (4 Weeks to get a board from Aurangabad – very strange).
No responsible person who would deliver the service as per promise. After receiving the assurance that they already have a board to replace we took the device to Videocon. Its just one year and they are telling us now this product is obsolete and we do not have any replacement for board.
With above reasoning support responded finally that they have the board with cost 3400/- while the original cost of DVD was 2900/-. What do you call this service center?
This is our terrible experience of after sales service of well known company Videocon. ( TekCare India Pvt Ltd., Kandivali east [protected]/0351)

i buy a sansui t.v. on 10th march 04 with 7 years warranty from ahmedabad from 27th oct 09 we are facing problem in our model "that it takes time to on in ealy morning" we have complain on that day to your authorised s.c. ( swami services at ahmedabad) on the next day the technication came and took t.v. to swami services for observation. on 2 nov 2009 they return our t.v. by solveing our problem and we have paid rs.750 as per bill at that time the technicion told us that the part which have been changed in our model the company will return back by coorier in one month but we hevent got it.
on 10 nov 09 again we faced same problem at the movement we have complain again to service centre they told me to bring th t.v. and we went there and they solve our problem in 3 days and gave our t.v. back.on 16 dec. we again face the same problem the tec. came and took the circuiet at the s.c. 7 days have gone and they have not return the circeit and not given a satiesfactry ans. plz help us.

Dear sir,
Mine is a dvd-vcd-mp3 player cum radio system.Since 3 months the dvd option of the player is not working at all,we had registered complaints at many centers but none of them gave a satisfactory response.Hope u will consider my request and respond at the earliest.
Thanking u,
Ajay John,
Elavatta House,
42 Vikas Nagar,
Pattathanam,
Kollam 691021,
Kerala,India.
Ph no:[protected]
Mob no:[protected]

I had purchased Sansui Colour TV (Model no. 21K2K) on 4/11/2007. Now there is some problem with the picture tube as about 1/4 th of the picture tube from top is showing only green / violet colour. The TV was purchased with a warranty period of 5 years, bill dated 4/11/2007 is available with me but the warranty card has been missed by me but the shop owner is saying even though the bill is available they need the warranty card for repairing free of cost.

Requesting the company to look into the matter & inform me when the company person will come for repairing purpose.

Please help and send me your feedback at [protected]@rediffmail.com.

I Purchase Sansui TV Model- CTVB2B21 having product Serial code No.[protected]. on Oct 2008.
After 6 month from purchase the Remote do not work properly then TV geting time for starting so we saw them to our retailer he give me after a month and work only 2-3 day and same promblem is occured then we also give to the retailler he says forwords its kit to change IC to the company and taking up to 6 month of timeperiod, and after say their is no match the IC so, prombe will not solved clearly.
then he give with same problem and now the TV is totaly dead.
So, Pleas tell me what can I do for further.......
Pls, tell me as early as posible

Datta Dhale
Maharastra
cont. No. [protected]
E-mail- datta.[protected]@yahoo.com

NARESH LADHER
Posts: n/a

SANSUI LCD 324H (Sr.no - 1745) not working


This is to inform you that I purchased SANSUI LCD 324H (Sr.no - 1745)on 01 June 2009 from VIKAS Sales(Plot no.500 J.B Nagar Andheri (E) Mumbai-59 and I am having a nightmare experiences since then.

It stopped working within 4months and I registered a complaint and the engineer visited and replaced the panel. It worked fine but then again panel stop working in November, It seemed that this piece has a manufacturing defect and doesn't confirm the quality standards advocated by Sansui. The performance has been never been up to the mark.

Every time some or other parts is changed and it works fine for some time but could not last longer

Now again on 6/9/2009 this set is not working and no picture were appearing on the screen. It started with showing red/green/yellow lines randomly and next day it was all gone. We took every possible steps to best utilization and followed do's & don't but none of them proved fruitful. It seems that the product not properly quality checked?

A TV is supposed to last minimum 10-20 years, forgot about the years this set even could not last for months. It was bought on 01 June 2009 and installed in next 3 days. And it broke down in November, hardly lasting for 4 months. It would develop a snag so early was not in the least expected. Since then this is second incident. It has been lying inoperative for 1 month. With in 6 month this is the second time where the system has gone down

I stand cheated in the broad daylight. This LCD has a manufacturing defect that has lead to its frequent breakdown. Now I don’t want the servicing I need the replacement other wise I will file the complaint to Consumer court
NARESH LADHER
Posts: n/a

SANSUI LCD 324H (Sr.no - 1745) not working


This is to inform you that I purchased SANSUI LCD 324H (Sr.no - 1745)on 01 June 2009 from VIKAS Sales(Plot no.500 J.B Nagar Andheri (E) Mumbai-59 and I am having a nightmare experiences since then.

It stopped working within 4months and I registered a complaint and the engineer visited and replaced the panel. It worked fine but then again panel stop working in November, It seemed that this piece has a manufacturing defect and doesn't confirm the qualit
Please help.

Please advice what action I should take.

Regards,
Naresh Ladher
Contact no - [protected]
Email Id – naresh.[protected]@gmail.com , [protected]@yahoo.com


NARESH LADHER
Posts: n/a

SANSUI LCD 324H (Sr.no - 1745) not working
permalink


This is to inform you that I purchased SANSUI LCD 324H (Sr.no - 1745)on 01 June 2009 from VIKAS Sales(Plot no.500 J.B Nagar Andheri (E) Mumbai-59 and I am having a nightmare experiences since then.

It stopped working within 4months and I registered a complaint and the engineer visited and replaced the panel. It worked fine but then again panel stop working in November, It seemed that this piece has a manufacturing defect and doesn't confirm the quality standards advocated by Sansui. The performance has been never been up to the mark.

Every time some or other parts is changed and it works fine for some time but could not last longer

Now again on 6/9/2009 this set is not working and no picture were appearing on the screen. It started with showing red/green/yellow lines randomly and next day it was all gone. We took every possible steps to best utilization and followed do's & don't but none of them proved fruitful. It seems that the product not properly quality checked?

A TV is supposed to last minimum 10-20 years, forgot about the years this set even could not last for months. It was bought on 01 June 2009 and installed in next 3 days. And it broke down in November, hardly lasting for 4 months. It would develop a snag so early was not in the least expected. Since then this is second incident. It has been lying inoperative for 1 month. With in 6 month this is the second time where the system has gone down

I stand cheated in the broad daylight. This LCD has a manufacturing defect that has lead to its frequent breakdown. Now I don’t want the servicing I need the replacement other wise I will launch the complaint to Consumer court

Please help.

Please advice what action I should take.

Regards,
Naresh Ladher
Contact no - [protected]
Email Id – naresh.[protected]@gmail.com , [protected]@yahoo.com

hi,
This is Mr viveka nand jha .i have purchased SANSUI TV ( Model no 21 TINE GOLD ) on 28/02/ 2009 from RAJAT ELECTRONICS GHAZIABAD UP .Firstly my tv has out of order 12/09/2009. then we have complaint my request no is GHA[protected].sevice provider have came 5 times at my home and repair my TV BUT after 20 minutes again TV does not start / on .NOW they are not coming .they have told me ," he will change TV kit '' we r waiting from last 15 days .
so i request u please provide me service as early as possible .i[censored] will not consider regarding my problem .we will have take legal action against your poor service .

Thanking..

Hello,

I Deepak Kumar Singh, resident, E501, Hariom Heritage, Plot Nr - 8, Sector-21, Kharghar, Navi Mumbai - 410210, purchased a Sansui Plazma T.V. in 2006~7. From last two months, TV control panel buttons are not working as any buttons switch off the tv/ or may increase/decrease the volume/ or may up/down the channel, and remote also not working due to that techncal fault. I am continuously complaining to sansui customer care people, they are assuring us that they shall send the technician immediaely and problem will get re-solved, but till today only one time technician has visited my home and he informed that their superior technician will visit and resolve the isse, but almost one months has been passed but neither any technician nor any representative of sansui has visited and re-solved this issue,

My request to banned such company's all product from India who just believe to make money by selling defected products and thereafter not at all interested to resolve the problem caused due to their product.

SANSUI is a big cheated and company may called as white collar criminal and a big thief,

DEAR SIR,
I HAD PURCHASES SANSUI COLOR TV 29" HARD ROCK FROM A DEALER (BHAGYADEEP ELECTONICS,KAKTIVES ROAD BELGAUM.Mr.HEMANT [protected]) 1.1/2 YRS BACK AND NOW I AM FACING PROBLEM FROM THE SERVICE CENTRE IN BELGAUM SINCE I HAD GIVEN A COMPLAINT REGARDING SOUND PROBLEM AND THEIR TECHNACIAN Mr,SHAIKH AHD REPAIR IT ON 17/08/2009 BUT AFTER ONE MONTH I RECD ONE MORE PRODLEM IN THE TV SO I CALLED Mr.SHAIKH FOR REPAIRING IT BUT HE TOLD ME THAT THE TV CHASSIS HAS TO BE REPLACED AND IT WILL COST AROUND 4500/-+ SERVICE CHARGES BUT WHEN I ENQUIRED ABOUT THE RATE IN SERVICE CENTRE THEY TOLD ME 3500/-+SERVICE CHARGES 200/- BUT NOW WHEN I AM GIVING CALLING TO THIER TECHANCIAN Mr.SHAIKH HE IS NOT RESPONDING IE NOT PICK UP HIS MOBLE([protected]).SO MY TV IS OFF FOR ABOUT 15 TO 20 DAYS.
SO I REQUEST U TO TAKE THORUGH ACTION.
THANKS
PRAMOD P.PATIL
[protected]

I bought Sansui Plasma TV last year, from 15 days it is not working, i am trying to get in touch with the Call centre the numbers are out of service.

i had purchased a sansui furatto 21'' eye-p flat tv on 22/08/2007, last night when i on the tv there was some blinking in it and then it just off with a very powerful sound, when i started the tv again it happened, then i just put off its back and start the tv then i saw the e.s.t. was leaking. now the tv is starting but i m not able to see anything in it, there is only a black window appearing, all functions are working but due to this black background i m unable to see any picture.pls do reply me i[censored] able to help me.

Respected sir
Sir Mein Syeno Electronics Hall Bazar Amritsar Kolo 2-3-2009 Nu SANSUI
Co. Tha 29" Hard Rock 294i Jis da Chasi No.[protected]Year Di Warranty C Purchase Kita C
[protected] Nu Mere TV Di Picture Screen Apne App Holi Holi Fatni Shuru ho Gaye Jis te Main Co.
Nu Complaint Kiti Te Co. Ne apna Engg. Bej Dita Os Ne TV Di Screen Check Kite Te Keha Ki Tuhadi
Picture Scree Change Kar Diti Javegi Par ajj Tak Ohna Ne Mere TV The Screen Change Nahi Kiti
Jad Ki Mer TV The Aje 3 Month The Warranty Baki Hai

Sir Mein Tuhanu TV The Kuj Pic Send Kar Reha Han Os Nu Dekho
Ate Mer Help Karo Sir CO. Wale Pehla Khende C Ki Tuhadi Screen Free Change Kiti Javegi
Par Hun Oh Mere Kolo 6,000 Rs Mang Rahi Han Te Mere TV the Scree Change Nahi Kar Rahi

hello sir, i a d n bhatt i purchase sansui 14'' color TV in bangalore before 2 month but my tv is not good working. before 15 days my TV fully dead i daily complain to sansui costomer care but no any response. two technician visit my home and repiar my tv after 30min my tv fully dead iforward a mail to compay but no any respons technician not solve actual problem . daily i tell to costomer costmer care no [protected] my complian no is BAN [protected] my mob. no.[protected] ,[protected]