Sansui India Complaints & Reviews

I have bought a Sansui 26" LCD from Jumbo Electronis S-105 & 106, IInd Floor, V3s East Center, Laxmi Nagar District Center, Main Vikas Marg, Delhi 92. on 27th Jan. 2008.

Model No. - Sansui Kyuuten 264
Serial No.[protected]
Invoice No. - 152
Sales Person - Sujeet
Showroom head - Mr. Mehamood
Cashier - Ashok


After 2 days o[censored]se the lcd has started showing red dead pixels on the screen. Also when i tried to use it as a monitor but nothing is appeared on the screen and it didn't worked. This problem has also been shown to the sansui executive when he visited my premises. When i did the complaint against it to Jumbo people and Sansui Customer care center i got the visit of sansui technical executive on 9th Feb. 2008. After checking the lcd i was assured that this piece have got the technical problems and need to be replaced. The sansui guy gave the one week time limit to get the lcd replaced. Till today i have been continously trying to contact those people as i have not recd. any response from their side.

In the begining when i called Mr. Jain from Sansui on his mobile number [protected] he always gave one monotonous reply that the model i have is not in stock so i have to wait for the replacement. Now when i tried calling him his cellphone is not available.

I also talked to Mr. Manish Kothari in this context and have been getting the same reply from him.

Also when i called the sansui customer care call center and asked for contact number of Mr. Jain they gave me the wrong telephone number which is 66091648 which on dialed says this number does not exist.

On sunday 9th march I also had a word with the above said Jumbo District Center Showroom head Mr. Mehamood in this context and he asured me that this problem will be solved by monday i.e. 10th March 2008. but nothing happened when i called Mr. Mehamood he made an excuse that their is some mishappening in his family so he is out of the town.

On 11th of march a guy named Mr. Sunil Verma came at my place when i called him up to collect my bill photostat copy again tht i have already given to him on 9th of feb 2008 on his first visit to check the lcd tv. He made me talk to the Service Incharge Sansui Mr. Naveen Vasisth regarding the problem and that person asured me that the issue will be solved. Now i am continously trying to call Mr. Naveen on his cellphone but no response is their from his side.

I am really very much mentally upset as my money amount Rs. 23, 500 has gone in the pockets of Jumbo Electronics and i am left with this defected piece which is of no use to me.Also sansui people are making false promises on every call and doing nothing. Kindly help me out and tell me what to do.

My Complaint Number with Sansui is 400SQ08B26594 in the name of Tushar Rastogi, mobile number [protected].

My request is now i don't want this sansui lcd replaced anymore rather i want to return it back and buy some other lcd and ready to pay the difference amount to the jumbo electronics even then they are not giving any response on this .

Kindly do the needful and resolve the issue asap as its already been 2 months and this lcd is lying in my house as a dead piece.

Waiting for your feedback on this.

Regards

AS A FRIEND OF THE CONSUMER WHO RESIDED AT 6 NO, EKBALPORE ROAD KOLKATA 700023 NAMED BY NADEEM HAS BEEN COMPLAINING THAT THE (SANSUI K2K 21 CTV)HAS BEEN BOUGHT ON[protected] THROUGH THE AUTHORISED DEALER OF YOUR CONCERN NAMED BY HEENA ELECTRONICS ADDRESED 281 LENIN SARANI KOLKATA-700013. THE PRODUCT IS CREATING VAROUS PROBLEM SINCE IT WAS BRING.THE COMPLAIN HAS LODGED THROUGH SERVICE CENTRE (COMPLAIN NO[protected] &[protected] IN PROPER WAY.THE SERVICE MEN CAME FIRST TIME AND CHANGED THE PICTURE TUBE BUT AFTER SOME DAYS ITS FAILURE AGAIN. THE CONSUMER MADE ANOTHER COMPLAIN OVER PHONE AND AGAIN THE SERVICE MEN CAME AND CHECKED.AFTER CHECKING HE TOLD TO THEM THAT COMPANY WILL CHANGED THE NOTHER ONE.FROM THAT ONWARDS NO RESPONSE HAS BEEN FOUND FROM THE SERVICE CENTRE . ITS OUR EARNESTLY REQUEST TO YOU TO TAKE THE PROPER STEP AS SOON AS POSSIBLE
THE GUARANTEE PERIOD IS STILL CONTIUNING. AND THE TV IS STILL IN PROBLEM WHICH WAS VERY DISTURBING US. PLEASE TAKE PROPER ACTION AS PER YOUR RULES & REGULATION.
THANKING YOU

Picture does not appear when the set is powered on. Audio is working. 4-5 horizontal lines of different colours appear on screen. It displays picture f it is slapped slightly. Again the goes off and displays 4-5 lines after some time of running. Again slapping is required. It wa staken to service centre but could not be rectified. Serial no. of the set is[protected]. Model is CTVFIRST14DP-4. I purchased it on 25 Oct 2008 at Sowndarya Shoppe, A unit of Sri Rama Marketing, Near Diamond Park, Visakhapatnam, Andhra Pradesh. Telephone no. of service centre is[protected]. It is requested that an instruction may given to the shop owner to replace the set with new one.

i am a person living in ernakulam.i have a sansui v929 hanset. i had tried many times to activate the GPRS.eventhough the GPRS is activated in my mobile phone i had not yet got the GPRS settings.i have an IDEA connection.i had called the customer care for about 4 times,but till now i havent got my GPRS settings.

Hi My name is Shabin. I am from Chennai. WE had bought a Sansui Colour TV around 10 months before with a warranty period of 1 year. One month back the complaint started. The problem is with the switches and sensors. Whenever we try to increase the channel from TV (Remote is already not working), the volume will increase and sometimes none of the switches will work, it stays as if we didn't touched anything. We have given a complaint to the nearest (Authorised)service centre of Sansui two weeks before. After the continous calls from us, a person came to repair. But he said the problem with the TV cannot be rectified, also he needs the bill although we are having all the warranty papers. He left without doing anything. We called again and he told, the problem is with switches and it is out of stock. After some time he agreed to change the switches but not the remote. Still he didn't came to repair the TV..!!!!

Now what should we do to stand against these kind of irresponsibilities ??

sound r coming from kit n suddenly swithing of tv automatically
picture is not clear

Disply Right side blue colur observed & Remout not working

I lodged a complaint for my Sansui TV to the local H.O. address at Camac street, Kolkata. Their behaviour and customer dealing are worst. Though my TV is under warranty but they are least bother to take any action. My TV sr. No. [protected] model SV 2012, dt of purchase 04.12.2002. Warranty- 7 years. Pls look into the matter at earliest. Thanks. L.N.Ghosh. Mob- [protected].

The red light of our tv (sy-14-eye) is not running properly...Beside this the tv is not open..So what i do now??????






Regurds,
Sourav Roy,Belgharia,Kolkata-700056

This is for your kind attention that My Sansui hardrock 29G TV model is not Working Since last 15 Days & complaint of the same has been launched ,but no output results,Now i had given up & totally frustated by your services,pls suggest & do the needfull as soon as possible.
Regards
Nitin Agarwal([protected])
Anil Tent House ,Daulat ganj Gwalior MP India .

[protected],

Hi,
When I am writing this complain today's date is 11thJan2008, place - Bangalore.

I have purchased a 20'' SANSUI TV(SANSUI2012 CTV) in the year 2001 on 15thJan which came with a warranty of 7 years & it is still valid till 15th of Jan, 2008.

It was bought from the following SANSUI dealer

Tanmayee Home Appliance Pvt Ltd
Shope no-1&2
Progressive Tower
Khairatabad
Hyderabad
500004
Receipt number : 7346, dated 15/01/2001.

Problem what my TV has:
Complaint#16006
The channel selector & the other switches were malfunctioning for last 1-1.5 months. The complaint was launched on 16th Dec2007; the person from SANSUI attended on 19thDec & somehow managed to rectify the same by changing 2 of the old swicthes of the whole pannel.

Complaint#020020
After a week the same problem cropped up & a second complain lodged on 2nd of JAN2008;
A SANSUI person came on 4th of Jan 2008; he took the whole pannel of switches with him but keeping remote working there. He went back with assurance that he would be coming in the next day with full solution. After that we have called up SANSUI care center[protected] atleast 4 times since 5thJan but no one turned up from SANSUI till date.
I do not know how to proceed before this warranty is expeired in next 4 days!

Dear Sir/Madam,

I brought a 29" Sansui Colour Television on 20th December, 2007 (Saturday) from Jagadamba Electronics, Mahavir Enclave, New Delhi.

When I purchase the TV, Clearly I mentioned in a Paper about the Sansui Model No. (Hardrock 294 EYE).

But the dealer delivered to my residential address some other model (Hardrock 294 SX), in absence of me.

Keep on calling to dealer and asking them about my required model but they don't have this model and they told me "Company has already stopped this mdoel few months back".

Again I called sansui call centre and I complaint about this problem. But, Till date No information from any one.

Present which was I have that is also very old TV (not brand new TV). The Dealer is cheated me.

Kindly arrange to provide my required Television, or else get back this old one as soon as please.

Regards,

B. Pandian
New Delhi
[protected]

I am having a sansui CTV 21 inch HARD ROCK purchased in 2003
from last two and half years it giving problem in picture quality.Last year i put a complaint in sansui then engineer came from sanui and changed the EST and take mone for the same.this year also the same problem arose again i again put a complaint #400sa07224815 then engineer came have same reply that EST was down and told this problem will arose every year again & again.
I literally fed up with this product and service of this company
and still if there is no solution of this problem i never suggest anyone to buy sansui product.

GANGISHATTI ASHANNA
HOUSE No: 3-149 C/o DASARI NAGESH (MPTC)
Vi: SRI RAMPUR, MDL: MANCHERIAL, DIST: ADILABAD,
STATE: ANDHRA PRADESH, INDIA, PIN:504208


One SANSUI COLOR TV
Model No: Hard Rock 24IX
Serial No:
set status: Dead

I PURCHASED A 29' SANSUI TV FROM A DEALER IN RAJALAKSHMI'S THE DREAM WORLD IN BANGALORE ON 01-7-05.
MODEL:H.R-29WT[protected].
IN LAST YEAR THEY CAME AND REPAIRED BUT THIS YEAR ALSO WE ARE FACING THE SAME PROBLEM. OUR COMPLAIN NO 110033 DATED11/11/07,
060036 DATED 6/12/07
110032 DATED 6/12/07
130033 DATED 13/12/07
EVEN AFTER REPEATED REMINDERS THEY HAVE TAKEN THE SET TO THE WILSON GARDEN MACOTAX CONSULTANTS BANGALORE AND DELIVERED AFTER 1 WEEK WITH IN 2 DAYS
AFTER DELIVERING THE SET IS IT GIVING THE SAME PROBLEM.WE HAVE PAID RS1200 EVEN THOUGH IT WAS UNDER WARRANTY FOR 4 YEARS.STILL THE PROBLEM PERSISTS. WE ARE NOT ABLE VIEW THE TV.
I REQUEST YOU TO TAKE THE NECESSARY ACTION TO RECTIFY THE SAME

Sir,
I have a sansui 14" Tv ,model SY-14 EYE with 7 year warranty bought on[protected] from your authorised dealer in Visakhapatnam-Andhra Pradesh.Your local authorised service agent Smart Services is useless from the fact that inspite of repeated calls the responce is bad.
I made a complaint on 14th of dec 2007 vide complaint No.S7L1429F,in the name of D.parvathi Devi.In fact the set was just repaired on 10th 0f Dec2007 vide complaint No.S7L0720F, and again it failed on 14th of dec 07.
They do not even answer the phone calls and the cell No of the Technician is swithed off and after four days I am still waiting for a responce /not able to contact.
Can you please help me.
Regards,
Raju

hi
I bought a Sansui Tv Model No- CTV HARDROCK 29WTG
Sr. No- 79020 [protected]
from an autherised dealer in NOIDA (DELHI) . my TV already got repared two times by the service executive and all the times it has been taken too long time. Now this happened the third time.
and I became fadeup with making complains.
So are requested to exchange it with the same value or give me the parmanent solution. for becoming ur value add customer.

kindly do the needful.

regards
VN Gautam
[protected]

i made a very big mistake when in 2004 i bought a Sansui 29inch Thundermaster TV. It has a regular failure rate of 6 months. and this time the service has been so poor or yet non-existant. i made a complaint on 5 nov. the first visit by a technision was on 29 Nov (first by a person named mahavir and then by Dheeraj). the first attempted repair was carried out on 05 dec and money prombtly collected for the repair wich lasted only for one hour, after which the defect reoccured. the next day the technician (i hope he is one) arrived and removed the main circuit board for workshop repair and just vanished.3 days later when it dawned on us that the man may be a fraud we started contacting him on phone. he replied the first time and thereafter has been refusing to answer. finally i got in touch with the company service incharge at gaziabad (mr upadhyay). he put me on with mr. sharma who heads the sansui division who confirmed that the TV MCB was with them and had been repaired.
now, since 10 dec he has been promising to have it fitted back by 'TODAY', which is yet to arrive.
therefore, not only have i got stranded with a poor product but poorer service support. the company has been proudly advertising that it is a leading Japanese product. trust me if this is japanese quality, we are better off with cheap products from third world countries.

We have bought a Sansui PJ29X-WT. Hardly 3 Years. The Company has given the 7 Years Warrenty. Past One Week the Tv was not showing anything and with only sound. the Service engineers had mentioned that the Picture of the TV has tp be replaced and the cost of the Picture tube is 9000 Rs. Just wanted to know in case Sansui has given us 7 yers warrenty how can they ask us to pay for it.

We need a Proper Answer from Sansui

Dear Sir,

I purchased PDP4242-Sansui 42" Plasma TV from Kohinoor Tele Video,Vashi,New Bombay on Dec 22nd 2006. This is under warranty for 1-Yr period. Inv#403335 Dt: 22/12/06 Of Rs. 60,000/-.
From last 1-month,picture is not coming,however sound is coming.This happened suddenly without any physical damage.

Logged a call with helpdesk(#[protected] complain#MISC7J10004). After 2-3 follow-ups within 7-8 days they informed that Vashi service center is not responding and they gave Tel#[protected] to speak.I am following up every day ,but no help.It seems, no engineer knows reparing this hi-end model.Also, Sansui has outsourced its support services to Videcon ,India.May be under warranty so they dont want to attend the call, however i had offered money for their services even having warranty period.
Mr. Bhatt (M:[protected]) is looking after my case and says everyday that this part/that part is coming from Delhi/Aurangabad etc.

I know i have made a major disaster purchasing this hi-end model for which no support is available.I suspect that this model was itself faulty becuase they offered a huge discount.I am surprised to know that Sansui has no office in India and their www.sansui-india.com takes you to Vediocon's offices.I am unable to catch hold of any high authority of Sansui India.

I plan to file a case against Kohinoor Tele Video and Sansui India in Ministry of Consumer affairs AND Maharastra State Consumer Disputes Redressal Commission.

If you can please help me out, it can save lot of my money and energy.

Best Regards,
Yogesh Tripathi
[protected][protected][protected]-
Head - IT
NewsWire18 Pvt. Ltd.(TV18 Group Company)
MG Road,Fort,Mumbai

www.newswire18.com

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