Sansui India Complaints & Reviews

Hi My name is Shabin. I am from Chennai. WE had bought a Sansui Colour TV around 10 months before with a warranty period of 1 year. One month back the complaint started. The problem is with the switches and sensors. Whenever we try to increase the channel from TV (Remote is already not working), the volume will increase and sometimes none of the switches will work, it stays as if we didn't touched anything. We have given a complaint to the nearest (Authorised)service centre of Sansui two weeks before. After the continous calls from us, a person came to repair. But he said the problem with the TV cannot be rectified, also he needs the bill although we are having all the warranty papers. He left without doing anything. We called again and he told, the problem is with switches and it is out of stock. After some time he agreed to change the switches but not the remote. Still he didn't came to repair the TV..!!!!

Now what should we do to stand against these kind of irresponsibilities ??

sound r coming from kit n suddenly swithing of tv automatically
picture is not clear

Disply Right side blue colur observed & Remout not working

R/sir,
I have purchased sansui SY-14-EYE colour TV on dated 05/03/04 (of seven years warranty period) .And now a days colour problem has been found on the screen. So please advice, what we do ?
Thank You




vinod kumar
GPW-Kandaghat
Distt. Solan ,
HP
(M.No.[protected]...

I lodged a complaint for my Sansui TV to the local H.O. address at Camac street, Kolkata. Their behaviour and customer dealing are worst. Though my TV is under warranty but they are least bother to take any action. My TV sr. No. [protected] model SV 2012, dt of purchase 04.12.2002. Warranty- 7 years. Pls look into the matter at earliest. Thanks. L.N.Ghosh. Mob- [protected].

The red light of our tv (sy-14-eye) is not running properly...Beside this the tv is not open..So what i do now??????






Regurds,
Sourav Roy,Belgharia,Kolkata-700056

This is for your kind attention that My Sansui hardrock 29G TV model is not Working Since last 15 Days & complaint of the same has been launched ,but no output results,Now i had given up & totally frustated by your services,pls suggest & do the needfull as soon as possible.
Regards
Nitin Agarwal([protected])
Anil Tent House ,Daulat ganj Gwalior MP India .

[protected],

Hi,
When I am writing this complain today's date is 11thJan2008, place - Bangalore.

I have purchased a 20'' SANSUI TV(SANSUI2012 CTV) in the year 2001 on 15thJan which came with a warranty of 7 years & it is still valid till 15th of Jan, 2008.

It was bought from the following SANSUI dealer

Tanmayee Home Appliance Pvt Ltd
Shope no-1&2
Progressive Tower
Khairatabad
Hyderabad
500004
Receipt number : 7346, dated 15/01/2001.

Problem what my TV has:
Complaint#16006
The channel selector & the other switches were malfunctioning for last 1-1.5 months. The complaint was launched on 16th Dec2007; the person from SANSUI attended on 19thDec & somehow managed to rectify the same by changing 2 of the old swicthes of the whole pannel.

Complaint#020020
After a week the same problem cropped up & a second complain lodged on 2nd of JAN2008;
A SANSUI person came on 4th of Jan 2008; he took the whole pannel of switches with him but keeping remote working there. He went back with assurance that he would be coming in the next day with full solution. After that we have called up SANSUI care center[protected] atleast 4 times since 5thJan but no one turned up from SANSUI till date.
I do not know how to proceed before this warranty is expeired in next 4 days!

Dear Sir/Madam,

I brought a 29" Sansui Colour Television on 20th December, 2007 (Saturday) from Jagadamba Electronics, Mahavir Enclave, New Delhi.

When I purchase the TV, Clearly I mentioned in a Paper about the Sansui Model No. (Hardrock 294 EYE).

But the dealer delivered to my residential address some other model (Hardrock 294 SX), in absence of me.

Keep on calling to dealer...

I am having a sansui CTV 21 inch HARD ROCK purchased in 2003
from last two and half years it giving problem in picture quality.Last year i put a complaint in sansui then engineer came from sanui and changed the EST and take mone for the same.this year also the same problem arose again i again put a complaint #400sa07224815 then engineer came have same reply that EST was down and told this problem will arose every year again & again.
I literally fed up with this product and service of this company
and still if there is no solution of this problem i never suggest anyone to buy sansui product.

GANGISHATTI ASHANNA
HOUSE No: 3-149 C/o DASARI NAGESH (MPTC)
Vi: SRI RAMPUR, MDL: MANCHERIAL, DIST: ADILABAD,
STATE: ANDHRA PRADESH, INDIA, PIN:504208


One SANSUI COLOR TV
Model No: Hard Rock 24IX
Serial No:
set status: Dead

I PURCHASED A 29' SANSUI TV FROM A DEALER IN RAJALAKSHMI'S THE DREAM WORLD IN BANGALORE ON 01-7-05.
MODEL:H.R-29WT[protected].
IN LAST YEAR THEY CAME AND REPAIRED BUT THIS YEAR ALSO WE ARE FACING THE SAME PROBLEM. OUR COMPLAIN NO 110033 DATED11/11/07,
060036 DATED 6/12/07
110032 DATED 6/12/07
130033 DATED 13/12/07
EVEN AFTER REPEATED REMINDERS THEY HAVE TAKEN THE SET TO THE WILSON GARDEN MACOTAX CONSULTANTS BANGALORE AND DELIVERED AFTER 1 WEEK WITH IN 2 DAYS
AFTER DELIVERING THE SET IS IT GIVING THE SAME PROBLEM.WE HAVE PAID RS1200 EVEN THOUGH IT WAS UNDER WARRANTY FOR 4 YEARS.STILL THE PROBLEM PERSISTS. WE ARE NOT ABLE VIEW THE TV.
I REQUEST YOU TO TAKE THE NECESSARY ACTION TO RECTIFY THE SAME

Sir,
I have a sansui 14" Tv ,model SY-14 EYE with 7 year warranty bought on[protected] from your authorised dealer in Visakhapatnam-Andhra Pradesh.Your local authorised service agent Smart Services is useless from the fact that inspite of repeated calls the responce is bad.
I made a complaint on 14th of dec 2007 vide complaint No.S7L1429F,in the name of D.parvathi Devi.In fact the set was just repaired on 10th 0f Dec2007 vide complaint No.S7L0720F, and again it failed on 14th of dec 07.
They do not even answer the phone calls and the cell No of the Technician is swithed off and after four days I am still waiting for a responce /not able to contact.
Can you please help me.
Regards,
Raju

hi
I bought a Sansui Tv Model No- CTV HARDROCK 29WTG
Sr. No- 79020 [protected]
from an autherised dealer in NOIDA (DELHI) . my TV already got repared two times by the service executive and all the times it has been taken too long time. Now this happened the third time.
and I became fadeup with making complains.
So are requested to exchange it with the same value or give me the parmanent solution. for becoming ur value add customer.

kindly do the needful.

regards
VN Gautam
[protected]

i made a very big mistake when in 2004 i bought a Sansui 29inch Thundermaster TV. It has a regular failure rate of 6 months. and this time the service has been so poor or yet non-existant. i made a complaint on 5 nov. the first visit by a technision was on 29 Nov (first by a person named mahavir and then by Dheeraj). the first attempted repair was carried out on 05 dec and money prombtly collected for the repair wich lasted only for one hour, after which the defect reoccured. the next day the technician (i hope he is one) arrived and removed the main circuit board for workshop repair and just vanished.3 days later when it dawned on us that the man may be a fraud we started contacting him on phone. he replied the first time and thereafter has been refusing to answer. finally i got in touch with the company service incharge at gaziabad (mr upadhyay). he put me on with mr. sharma who heads the sansui division who confirmed that the TV MCB was with them and had been repaired.
now, since 10 dec he has been promising to have it fitted back by 'TODAY', which is yet to arrive.
therefore, not only have i got stranded with a poor product but poorer service support. the company has been proudly advertising that it is a leading Japanese product. trust me if this is japanese quality, we are better off with cheap products from third world countries.

We have bought a Sansui PJ29X-WT. Hardly 3 Years. The Company has given the 7 Years Warrenty. Past One Week the Tv was not showing anything and with only sound. the Service engineers had mentioned that the Picture of the TV has tp be replaced and the cost of the Picture tube is 9000 Rs. Just wanted to know in case Sansui has given us 7 yers warrenty how can they ask us to pay for it.

We need a Proper Answer from Sansui

Dear Sir,

I purchased PDP4242-Sansui 42" Plasma TV from Kohinoor Tele Video,Vashi,New Bombay on Dec 22nd 2006. This is under warranty for 1-Yr period. Inv#403335 Dt: 22/12/06 Of Rs. 60,000/-.
From last 1-month,picture is not coming,however sound is coming.This happened suddenly without any physical damage.

Logged a call with helpdesk(#[protected] complain#MISC7J10004). After 2-3 follow-ups within 7-8 days they informed that Vashi service center is not responding and they gave Tel#[protected] to speak.I am following up every day ,but no help.It seems, no engineer knows reparing this hi-end model.Also, Sansui has outsourced its support services to Videcon ,India.May be under warranty so they dont want to attend the call, however i had offered money for their services even having warranty period.
Mr. Bhatt (M:[protected]) is looking after my case and says everyday that this part/that part is coming from Delhi/Aurangabad etc.

I know i have made a major disaster purchasing this hi-end model for which no support is available.I suspect that this model was itself faulty becuase they offered a huge discount.I am surprised to know that Sansui has no office in India and their www.sansui-india.com takes you to Vediocon's offices.I am unable to catch hold of any high authority of Sansui India.

I plan to file a case against Kohinoor Tele Video and Sansui India in Ministry of Consumer affairs AND Maharastra State Consumer Disputes Redressal Commission.

If you can please help me out, it can save lot of my money and energy.

Best Regards,
Yogesh Tripathi
[protected][protected][protected]-
Head - IT
NewsWire18 Pvt. Ltd.(TV18 Group Company)
MG Road,Fort,Mumbai

www.newswire18.com

M:91-[protected]
R:[protected]

From 03.11.07

Old Address New Address
A.Udaya Kumar A.Udaya Kumar
No.7, Foxen Street No: 21/1, Carpenter Street
Perambur Perambur, Chennai-600 011. Chennai-600 011.

To
The Head Customer Care
SANSUI INDIA LIMITED
INDIA.


Dear Sir,

Sub: Complaint against Warranty & Reimbursement

This is to inform you that I have purchased a SANSUI TELEVISION Model: SY 20EYE, Model No.[protected] on 30/10/03 WITH 7 (seven) years warranty on CTV purchased in JEYAM ELECTRONICS, Chennai-600 011 bill no.1486.
The warranty expires only on 30/10/08.

From 13.10.07 onwards I faced a problem in my CTV that is, my CTV frequently switching off automatically & I have to switch on again & again frequently.

I given a complaint on that same day & the complaint No is COOSA07J13017 DT.13.10.07 to MACOTAX CONSULTANTS PVT. LIMITED, No 568, Poonamalle High Road, Arumbakkam, Chennai-600 106, Tamilnadu, Phone No.2626 5383.

The service engineer Mr.Partha Sarthy (Mobile No.[protected] came to my new address & checked the CTV on that same day itself and informed that the tuner of the set was not working, once we change the tuner of the CTV that will start working as a new set.

As per the Service Engineer Mr. Parthasarthy’S word I asked him to change the part at free of cost. But he refused to do at free of cost and asked me to pay Rs. 400 (four hundred only).
I accepted to pay for that and Mr.Parthasarathy replaced the tuner.
But the CTV completely became dead.

I was surprised, Mr. Parthasarthy told me that he was also confused & informed that he will be back on MONDAY (15.10.07) to rectify the sat. But he came on 16.10.07 and replaced the existing new tuner even though the set was not worked. Then Mr Parthasarathy informed that he is not capable of attending the defect, and asked me to bring the set to the service center. That the service center address is mentioned above.

I taken the set in an Auto-rickshaw spending Rs.150/= (Rupees one hundred & fifty only) & handed over the set to the service Center. They asked to contact them after one week.
Again I went to the service center after one week. They informed me that I have to pay Rs.1406/= (Rupees one thousand four hundred and six for rectifying the problem, and given the breakups as follows
COST OF THE TUNER ----Rs.400.00
COST OF THE IC ----Rs.850.00
Tax ---Rs. 156.00
Total ------Rs.1406.00 (Rupees One thousand four hundred and six only)
I refused to pay any amount for the defect because the CTV is under the WARRANTY period, and more over I spend Rs. 150/= for transportation.

The staff in charge Mr Ragupathy asked me to meet Mr. Chandran (Asst. Service In charge, Mobile No.[protected].
I met Mr. Chandran & explained the complete story that the set was worked well at that time but the only problem was frequently switching off automatically.

Mr. Chandran informed me that we have to change the IC, TUNER as well as the PCB (PRINTED CIRCUIT BOARD) because it was completely fungus formed. I wonder how these things happened.

After so many argument with him because the set is under warranty period but he refused to accept to do at free of cost ,finally he accepted to attended the fault at a cost of Rs. 1688 inclusive of all taxes & the cash bill invoice no. 489 dated 25.10.07 issued by M/S Macotax Consultants Pvt Limited. Then taken back to house by an auto cost or Rs. 150/- (Rupees on hundred and fifty only)
So my total expanse comes to Rs.1988 (Rupees one thousand nine hundred and eighty eight only)

Regret to inform you that

1. The CTV is under warranty period
2. Due to the service engineer mistake the Set became worse in condition
3. More over I spend Rs. 1988/=
4. After, all these rectifications also the CTV is not working as earlier.

I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to return a sum of rupees. 1988/== (Rupees one thousand nine hundred and eighty eight only) without any further delay to my new residential address mentioned. above.Expecting your early reply.

Thanking you

Regards
A.Udaya Kumar
[protected]

Perambur, Chennai-600 011. Perambur, Chennai-600 011.

To
The Head Customer Care
SANSUI INDIA LIMITED
INDIA.


Dear Sir,

Sub: Complaint against Warranty & Reimbursement

This is to inform you that I have purchased a SANSUI TELEVISION Model: SY 20EYE, Model No.[protected] on 30/10/03 WITH 7 (seven) years warranty on CTV purchased in JEYAM ELECTRONICS, Chennai-600 011 bill no.1486.
The warranty expires only on 30/10/08.

From 13.10.07 onwards I faced a problem in my CTV that is, my CTV frequently switching off automatically & I have to switch on again & again frequently.

I given a complaint on that same day & the complaint No is COOSA07J13017 DT.13.10.07 to MACOTAX CONSULTANTS PVT. LIMITED, No 568, Poonamalle High Road, Arumbakkam, Chennai-600 106, Tamilnadu, Phone No.2626 5383.

The service engineer Mr.Partha Sarthy (Mobile No.[protected] came to my new address & checked the CTV on that same day itself and informed that the tuner of the set was not working, once we change the tuner of the CTV that will start working as a new set.

As per the Service Engineer Mr. Parthasarthy’S word I asked him to change the part at free of cost. But he refused to do at free of cost and asked me to pay Rs. 400 (four hundred only).
I accepted to pay for that and Mr.Parthasarathy replaced the tuner.
But the CTV completely became dead.

I was surprised, Mr. Parthasarthy told me that he was also confused & informed that he will be back on MONDAY (15.10.07) to rectify the sat. But he came on 16.10.07 and replaced the existing new tuner even though the set was not worked. Then Mr Parthasarathy informed that he is not capable of attending the defect, and asked me to bring the set to the service center. That the service center address is mentioned above.

I taken the set in an Auto-rickshaw spending Rs.150/= (Rupees one hundred & fifty only) & handed over the set to the service Center. They asked to contact them after one week.
Again I went to the service center after one week. They informed me that I have to pay Rs.1406/= (Rupees one thousand four hundred and six for rectifying the problem, and given the breakups as follows
COST OF THE TUNER ----Rs.400.00
COST OF THE IC ----Rs.850.00
Tax ---Rs. 156.00
Total ------Rs.1406.00 (Rupees One thousand four hundred and six only)
I refused to pay any amount for the defect because the CTV is under the WARRANTY period, and more over I spend Rs. 150/= for transportation.

The staff in charge Mr Ragupathy asked me to meet Mr. Chandran (Asst. Service In charge, Mobile No.[protected].
I met Mr. Chandran & explained the complete story that the set was worked well at that time but the only problem was frequently switching off automatically.

Mr. Chandran informed me that we have to change the IC, TUNER as well as the PCB (PRINTED CIRCUIT BOARD) because it was completely fungus formed. I wonder how these things happened.

After so many argument with him because the set is under warranty period but he refused to accept to do at free of cost ,finally he accepted to attended the fault at a cost of Rs. 1688 inclusive of all taxes & the cash bill invoice no. 489 dated 25.10.07 issued by M/S Macotax Consultants Pvt Limited. Then taken back to house by an auto cost or Rs. 150/- (Rupees on hundred and fifty only)
So my total expanse comes to Rs.1988 (Rupees one thousand nine hundred and eighty eight only)

Regret to inform you that

1. The CTV is under warranty period
2. Due to the service engineer mistake the Set became worse in condition
3. More over I spend Rs. 1988/=
4. After, all these rectifications also the CTV is not working as earlier.

I believe this SANSUI is a good company and more over we are getting 7 years warranty based on that only I have purchased your CTV. Hence I am requesting you to return a sum of rupees. 1988/== (Rupees one thousand nine hundred and eighty eight only) without any further delay to my new residential address mentioned. above.Expecting your early reply.

Thanking you

Regards
A.Udaya Kumar
[protected]

Unfortunately I bought a Sansui DVD 516 on June 17,2007.After a month it started giving problems & in October 2007 it stopped working completely.I have made complaint on[protected] vide complaints No.MSHD7J08001.After a week or the repair person visited and said the PCB is damaged and needs to be replaced.Till date the PCB is not replaced.Our frequent calls are not taken seriously by the Bhayander maintenance/Repair team of Sansui.Today when I talked to Mr.Rajan , he informed me that the PCB needs to come from Aurangabad and would take another one weeek.Now after a month of making the complaint.The DVD is yet to be repaird/rectified.I curse the day I purchased the Sansui DVD and pray for Sansui to honor their warranty commitments.

Hi, I am Yogender Singh from Delhi, India. This is my second reminder complaint. Some problem has occurred with my tv for the last one year. I made several complaints to Sansui Customer Care Centre for its repairing. After repeated reminders mechanic repaired the tv . From[protected]Complaint No. 400SAO7J20716) the same problem is again being occured in the tv, the mechanic Mr. Sanjay Choudhary attended the complaint after repeated reminders but the same problem again occured within 4-5 hours after its repairing. The TV is still under warranty. From[protected]Complaint No. 400SAO7J26290) the tv is completely lying idle. No mechanic has attended the complaint. I contact several Sr. officials of your company deputed in Delhi but no fruitful result is found. It is requested to make the arrangements for its repairing expeditiously.