[Resolved] Sansui India — Water coming out from AC inside room within 10 days after installation | |||
Now mr nagarajan is also asking money Please share higher management id to take-up the concern. You people are not understanding my pain. — forwarded message — From: vikarm malviya To: sathiya Sent: monday, 8 may 2017 9:31 pm Subject: fw: urgent support required - for getting ac installation correct Still waiting for ac problem... This is more that night mare — forwarded message — From: vikarm malviya To: sathiya Cc: "[protected]@gmail.com" ; 'm. Ganesh' ; "joseph. [protected]@tekcare.co.in" Sent: saturday, 6 may 2017 11:07 am Subject: re: urgent support required - for getting ac installation correct Thanks for your response 2 things to mention I got confirmation message containing contact number of nagarajan, no call from his side, today i contacted him he was not aware of it, he told me he would contact me, but still i am awaiting his call. Second, i am still awaiting invoice copy from siddiqui-[protected], he is highly irresponsive person. Thanks & regards Vikram [protected] From: sathiya To: 'vikarm malviya' Cc: [protected]@gmail.com; 'm. Ganesh' ; joseph. [protected]@tekcare.co.in Sent: saturday, 6 may 2017 12:45 am Subject: re: urgent support required - for getting ac installation correct Dear customer, Sorry for the inconvenience caused to you regarding the air conditioner installed at your premise and we are instructing our service agency mr. Nagaraj contact no [protected] through this mail and will ensure that the problem is resolved on priority. Regards R. Sathiyanarayanan, Zonal service manager, #[protected] From: vikarm malviya [mailto:[protected]@yahoo.co.in] Sent: 04 मई 2017 21:44 To: sathiyanarayanan. [protected]@tekcare.co.in Subject: fw: urgent support required - for getting ac installation correct Dear sathiya, I got your id from customer care person. I hope you will ensure no more customer will suffer from the service agency who installed my ac. My 2.5 year daughter cannot live without ac in this summer. I cannot express my rage / frustration over here. Every minute i feel her suffering. Please go through the trailing mail to know what i have gone through. Thanks & regards Vikram kumar malviya [protected] — forwarded message — From: vikarm malviya To: "[protected]@sansuimail.in" Sent: thursday, 4 may 2017 9:27 pm Subject: urgent support required - for getting ac installation correct Worst ever life experience — Ac installation was not done properly, after rigorous follow-up service person turned-up after 5 days, he rectified it, after 4 days same problem started, now service agency who get it installed not assisting me. Morover i can show you atleast 10 calls and as many messages for invoice of payment, they are not giving. I got it installed by sansui only as per flipkart message. His name is siddiqui-[protected]. Morever fraud being done by them - i can share once customer care person will contact me. Please understand it is chennai and i am living with small kid in my family. I am not able to run ac. My number is [protected] My one required if you are not concern agency for this issue and please share with concern agency. Thanks & regards Vikram kumar malviya D-3, 702, nova mahindra apartment Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Sansui India customer support has been notified about the posted complaint. | |||
 8 Comments | |||
Comments
Spin dryer problem
Videocon Industries Customer Care's response, May 15, 2017
Dear Jamiatulmadina Agra,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Sansui Customer Support Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.
Regards,
Sansui Customer Support Team
Sansui customer care is blot in the name of customer care...making customer fool.
See still problem not closed...they don't care Consumer Forum too
I demand strong Penalty for them.
Please see my latest mail communication.
So Pathetic, after this much of rigorous follow-up, I am highly victimized, if you people are not capable of handling customer problem then why do you sale your product.
You can only Send commitment mail and Message containing Complaint number but don't have any control and tracking over person who is supposed to fix the problem.
It is customer only who initiates follow-up from his side only to get false commitment - waiting throughout day for the service person to come and getting reply that we will come some other day. Now after 2-3 days no response from service person also.
You people are blind to the severity of customer problem.
You can track back how much and for how long myself and my family has suffered because of this nonsense.
You are blot in the name of customer service. People like you deserve severe penalty from consumer forum and Govt.
[protected][protected]----
On Fri, 19/5/17, Email wrote:
Subject: Re: Fw: URGENT SUPPORT REQUIRED -FOR GETTING AC INSTALLATION CORRECT
To: "vikarm malviya"
Date: Friday, 19 May, 2017, 7:15 AM
Dear Vikarm,
We are working diligently
to resolve your problem at the earliest possible. Your
support is extremely important for us. You can also get
in touch with our ASI for the immediate resolution. The
contact details are given below:
Name: SARATH
KUMAR
Email id: sarathkumar.[protected]@tekcare.co.in
Contact number: [protected]
Warm
Regards,
Customer Support Team
···
On 10:55 AM May 15, vikarm
malviya wrote:
Still issue not fixed. Very disappointed with response
--- On Wed, 10/5/17, vikarm malviya
wrote:
> From: vikarm malviya
> Subject: Fw: URGENT SUPPORT REQUIRED -FOR GETTING
AC INSTALLATION CORRECT > To:
"[protected]@vgmail.in"
> Date: Wednesday, 10 May, 2017, 4:20 PM > >
> > In Hope to get my problem fixed. > -----
Forwarded Message ----- > > From: vikarm > malviya
> > To: Sathiya >
> > Sent: > Wednesday, 10 May 2017 9:28 PM
> Subject: Fw: URGENT > SUPPORT REQUIRED -FOR GETTING
AC INSTALLATION CORRECT > > > > > Now Mr
Nagarajan is also asking > money > Please > share
Higher Management ID to take-up the concern. > You people
> are not understanding my pain. > ----- Forwarded
> Message ----- > From: vikarm malviya >
See still problem not closed...they don't care Consumer Forum too
I demand strong Penalty for them.
Please see my latest mail communication.
So Pathetic, after this much of rigorous follow-up, I am highly victimized, if you people are not capable of handling customer problem then why do you sale your product.
You can only Send commitment mail and Message containing Complaint number but don't have any control and tracking over person who is supposed to fix the problem.
It is customer only who initiates follow-up from his side only to get false commitment - waiting throughout day for the service person to come and getting reply that we will come some other day. Now after 2-3 days no response from service person also.
You people are blind to the severity of customer problem.
You can track back how much and for how long myself and my family has suffered because of this nonsense.
You are blot in the name of customer service. People like you deserve severe penalty from consumer forum and Govt.
[protected][protected]----
On Fri, 19/5/17, Email wrote:
Subject: Re: Fw: URGENT SUPPORT REQUIRED -FOR GETTING AC INSTALLATION CORRECT
To: "vikarm malviya"
Date: Friday, 19 May, 2017, 7:15 AM
Dear Vikarm,
We are working diligently
to resolve your problem at the earliest possible. Your
support is extremely important for us. You can also get
in touch with our ASI for the immediate resolution. The
contact details are given below:
Name: SARATH
KUMAR
Email id: sarathkumar.[protected]@tekcare.co.in
Contact number: [protected]
Warm
Regards,
Customer Support Team
···
On 10:55 AM May 15, vikarm
malviya wrote:
Still issue not fixed. Very disappointed with response
--- On Wed, 10/5/17, vikarm malviya
wrote:
> From: vikarm malviya
> Subject: Fw: URGENT SUPPORT REQUIRED -FOR GETTING
AC INSTALLATION CORRECT > To:
"[protected]@vgmail.in"
> Date: Wednesday, 10 May, 2017, 4:20 PM > >
> > In Hope to get my problem fixed. > -----
Forwarded Message ----- > > From: vikarm > malviya
> > To: Sathiya >
> > Sent: > Wednesday, 10 May 2017 9:28 PM
> Subject: Fw: URGENT > SUPPORT REQUIRED -FOR GETTING
AC INSTALLATION CORRECT > > > > > Now Mr
Nagarajan is also asking > money > Please > share
Higher Management ID to take-up the concern. > You people
> are not understanding my pain. > ----- Forwarded
> Message ----- > From: vikarm malviya >
Led is aromatic on
Dear AnilNayak,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Customer Support Team
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.
In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.
Regards,
Sansui Customer Support Team
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+91 12 4421 5400
Plot No. 248 (1st & 2nd Floor), Udyog Vihar, Phase – IV, Gurgaon, Haryana, India - 122015
View all Sansui India contact information
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Sansui Customer Support Team