Saraf Furniture / Insaraf.com Complaints & Reviews

The bed came with cracked planks (Ply wood) and cracked frame from 3 out of 4 sides of the bed leg. The planks are not fitting in the frame, one plank came cracked.
I placed the order on 12th may 2017 and received the bed on 27th. I called to complain on 29th since the bed came on saturday night and they are closed on sunday. I was informed that someone will get back to me by the end of the day on 29th, which did not happen. I called...

Order no - order no. #insf99662133

Complaint no - 52322

We ordered a solid wood voted platform bed in july 2017 for around 28k

Just after using the bed for 10 days, the bed started sagging from center and creating creaking sounds. When we removed the mattress and checked, we figured out that the 4 boards which are creating surface of the board have lost their balance completely, the middle wood...

I am extremely disappointed by the damaged and defective furniture delivered 3 weeks ago. They have showrooms showing stuff which is obviously not like what reaches ure doorstep. Inspire of repeated calls on the very same day of delivery nobody has turned up so far..

Unfortunately we had been to the showroom so got duped. After seeing the reviews later on and no response from the company

I would strongly advise...

I had ordered double bed, side tables, and study table. All are damaged. Coustomer care people are not responding.
They have used the wood which was already damaged.
The top of the study table is completely bent.
Side of the double bed has prominent curve instead of being straight.
The sides of the bedside table are made of damaged wood intentionally which is evident from the fact that fresh polish has been done...

The solid wood essentials bed was delivered by insaraf in a damaged condition. A huge nail is sticking out of the front board. The center support is not touching the floor. I called insaraf customer support more than 20 times to get me ar replacement but they don't care. There is no concept of customer service. Even after one month insaraf.com has not even provided a replacement nor a repair.

Never buy online from insaraf.com...

My order no 10320, i bought dinning set and tv unit, paid approximately 50, 000/ 2 mnth back from insaraf furniture, since the day it is assembled i m calling them everyday bcz what they hv delivered is all damaged. There is no one to respond, the support system is so pathetic just fed up. The call centre says that their report says that the complain by us is solved and the furniture is repaired. Such a big liar. No one has come to us n they...

Ordered couple of side tables, one of the tables delivered was broken and not in a shape to use it. On call they have not taken the complaint and asked to send an email, they will reply in few days with complaint no. And after no proper response of getting that repaired or replaced. We lost thousands of rupees spent on the table. One should not believing these insaraf cheaters. They are just attracting the customer with nicely photoshop photos...

I purshased a bed online from insaraf.com website in july 2017. The delivery time was ok, but the bed came all wet and the plywood base was all wet and absolutely bad condition.

I noticed that the support base of the bed had deep cracks in it, which was visible when the assembly team was onsite. I told them and they simply asked me to talk to customer care.

Also, the bed has a front sliding storage, which wasnt...

We hv purchased capital dinning set and tv unit from saraf furniture a very expensive. The tv unit is very badly cracked and the dinning set is with chairs cracked, table chipped and cracked and the wood is expanding from the corners and may fall anytime. The customer service is very very pathetic they don't respond to emails or phone calls. I m tired of calling and emailing them....

Pl refer order number 10369, inv sfn[protected] ft 19/8/2017 solid wood jodhpur sofa set honey,
1) the delivery was received yesterday with the sofa cushion was soiled & delivery was open condition.
2) the colour of the cushion is different from received.
3) the smaller cushion ordered was the contrasting colour where as received in same with cushion colour.
3) the height of the sofa or 2 seater & single seater...

We had ordered curved chair videINSF[protected] via insaraf.com, walnut finish as displayed in website. Picture attached. We got black finish product. Now they say that in website it is honey finish and error in our website. But customer care says walnut finish product delivered correctly. Huge error from insaraf furniture site. We want product to be replaced immediately. Even ply board is not polished m raw ply is provided. Fooling public...

I have received a termite infected product and i have been raising a complaint from 2 months and no action has been taken. After two months of follow up and sharing images i receive this stupid generic response from the customer care team. so i called these folks (they cannot speak in english) and managed to tell them that ive raised a compliant and there is no action.

The fellow said the same generic response.

Please...

I made an online purchase of "solid wood capital tv unit" from insaraf furnitures on placed on june 28, 2017 08:17pm and they supplied on 13th july 2017.
There were problem with the alignment and chipped (I found cracks and chipped wood on the top o[censored]nit), though they claim... Highly sub standard product what they claim on website.
I have reported them on email, telephone and call centre and made across more than 25 calls...

I made an online purchase of sofa set and centre table with 4 stools from insaraf furnitures on Mar 25, 2017 and they supplied on April 03, 2017. There were problem with the alignment and chipped, insect wood and highly sub standard product what they claim on website. During the assembly, I found cracks and chipped wood on the different parts. I have reported them on email, telephone and call centre and made across more than 25 calls to get...

We have ordered bed from insaraf in may 2017. We clearly informed that we would need some time for delivery still they pressurized us for the delivery as they wanted after that we chased them for assembling the bed and when the carpenter came they realized a part is missing for assembling the bed and some of the parts were damaged. We raised a complaint on the same to the mentioned email id, didn't get any reply. Have called them many times...

I purchased one dining table set in mar 2017, and to my surprise one of the chair of the dining set has caught termites in 2-3 weeks after delivery. As per my knowledge sheesham/rosewood is extremely resistant to termites. And now in july 2017, dining table top has developed two big cracks. It makes me thinking that wood used in dining table is not real sheesham wood as promised.

On the other hand, i am quite unhappy with the...

I had bought the entire house furniture from saraf furniture, which cost me quite a bit. When they delivered the furniture, the dining table was damaged and unusable. It took me more than three weeks of consistent follow up to get them to send a carpenter to fix it. It was almost as if i was asking them for a favor!!

Within a couple of months the beds started creaking really loudly, the wood of the sideboard door expanded...

Filed a complaint against Insaraf 3 weeks ago as the bed we ordered came in the wrong finish and was damaged in parts (rotten wood) I sent pictures to the company and managed to speak to a guy called Vikas who was helpful for all of 5 minutes. I have been trying to call to have the bed exchanged/refunded... Or if they cannot even do that then to at least assemble the wrong bed the delivered 3 weeks ago as I have been left with a box of rusty...

I ordered a four poster bed from insaraf.com on 31st may 2017. The bed arrived yesterday 14th june 2017. We ordered a stone finish however the bed we received is walnut. I have been trying to contact the company to exchange the bed for the one we ordered but i cannot get threw to anyone. All i wish to do is exchange it for the bed for we ordered or if they cannot fulfil my order then i would like a refund. I also expect that the company will...

From the very beginning i have been facing quite a few issues with the bed that i had purchased. There were some cracks in some panels which after so many calls & complaints were finally 'repaired' (& not replaced). Presently also i have tried to contact them on numerous occasions related to some abnormal noise which is coming from the bed every time someone sits or lie on it. Have also mailed my grievance to them but till date no revert...