Saraf Furniture / Insaraf.com Complaints & Reviews

Ordered furniture on 23rd of september, delivery time stated on website 11-15 days, now 10th of November, only some has arrived. I have asked them to cancel remaining items and refund. They refuse. I have contacted them more than 10 times to follow up, they keep saying pls wait.
Nothing happends...

I had placed an order on 11 Oct 2020 and i was told that it will ship on 3 Nov. it’s 10 Nov today, the product is not shipped yet. Every time I call them, they give a new shipment date and keep lying about the delivery dates over and over again.

I need my refund. They’re blatantly looting people....

This is for Order Number #INSF[protected]
Ordered in name of Rashmi Chaudhary

InSaraf had assured free home delivery when the order was placed.
The order has reached to the Baroda Shipment company last Friday on 30-October-2020. The courier company denied to do door delivery stating that they had informed Saraf on the same. Ideally this has to be sorted from Saraf Furniture Team. From 30-October-2020 till today,...

I have bought the furniture online which was a defective one delivered and the replacement was promised and not delivered and I have been following for the past 3 months after making 100 phone calls only to be lied.
It has been the most frustrating experience after having paid for the product.
The order number is INSF[protected]...

I purchased a dining set on 28th September 2020, paid full amount. I am still waiting for the product to be delivered. They keep postponing the date of shipment.
Seems Fraud company and experienced their CEO or owners do not respond.

Kindly take legal action against this fraud company....

I suggest no one should go by website design on this company. A highly defective product delivered but thankfully not accepted by me. My diwali is ruined and also credit payment is due. No favorable response received till now jn last 15 days. Poor customer services and satisfaction.

My hard earned money is blocked....

I had ordered in July and order was delayed too much.. I was informed the order will be cancelled and refunded in September, yet it was sent to me and the clock I got is broken.. the clock has come out and parts that should be stuck/nailed are not even assembled

I want a refund of the purchase and they can collect this clock from me as I have no use of the same....

Its been one month and the product has not been delivered. They agreed to deliver in 15 days...

Placed an order on 13 Sep 2020 with Saraf Furniture. I was told that order will be delivered in 15 days. Today its 30 days and my product is still not ready. When I call customer care then they keep giving false promises. Objective of company is to tell lies about delivery timelines and convince customers in buying. Once product is purchased then nobody cares. I feel cheated. My order number is - INSF[protected]. I will never ever buy from...

Sir
This is regarding order no. INSF[protected]
Laxman singh Bisht

On 6june2020 I hv ordered a bar cabinet from insaraf and I received that product on 23 Aug 2020 that to in damaged state because of poor packaging.

On same day I hv placed a mail to support insaraf Id regarding the replacement of product.

Now it's been 1&1/2 month Inspite of giving them unlimited calls they...

I hv ordered my bar cabinet on 6 june 20 .On 23 Aug 20 in received my product that to completely damaged because of poor packing.Now on same day I hv sent a mail to support email id regarding the replacement of product but it's been more than 1&1/2 month I hv not received my product.On phone they are making us fool that your product will be dispatched soon......

Dear sir/madam,

Subject:- order no #insf[protected] damaged study table delivered and no replacement for 2 month and also refusal to refund of money as we are not happy with product and service.

We had purchase study table on 20th june and it was delivered after one month that is on 21st july. We had asked for refund as they have no replaced the product for another 2 months. Due to immense delay we purchase...

Array

I ordered a Bar unit worth Rs17, 990 on 8th Aug & paid online for it. It said the shipment of the product will be done by 30th aug. Since then I keep following up with them & I always get a different answer on the delivery status. Now there is no option of cancellation & not sure if they will deliver my product also or not....

As per subject order number, i have ordered on aug. 9, 2020, and paid half payment of rs. 32, 400/- on aug. 9, 2020, but till date we have not received a confirmation of our order that when we get our order. We are following up with ghitorni distributor and your team with online chat also, but no positive response received.

Look forward your positive response, if you have any answer....

1. I had purchased a bed (Order number 1nsf[protected].

2. The product was to be shipped on 25 august 20, however, same has not been done till date. I have been regularly speaking to your executives, and each time i have been told that product will be shipped in two days.

3. I must put on record that your customer services are insensitive, shameful with no concern or regard for the customer. Not once was i contacted...

We have ordered below mentioned products on 15-JUL-2020 and paid in advance Rs.39598.20. The screen shot from your website is given below which is showing the payment status as paid
Expected date of delivery is 06-Aug-2020.
From 6th aug, I am following up with insaraf team over chat, email and phone. Everytime they tell me just 2- 3 days for dispatch. Even today I called up and in chat they havnt provided me the status. They...

Hi Team,

Company name- INSARAF
Mail id - [protected]@insaraf.com
Date of order - 20-June-2020
Date of delivery - 15-July-2020
Order id-INSF[protected]
Amount paid-Rs 26909/-

As I called so many times for defective peace of furniture at delivery time. Told so many times, Please replacement or refund. But they denied to provide refund and will provide replacement but not getting any...

The sample images of the table are incorrect and misleading and have lead to wrongful purchase. This coffee table does not match with the sample images given in the product listing page in the website. They even have put a disclaimer that the images are actualy images of the product and not computer generated. You can see how the table is very light in color (Attached images) and looks as if it does not have any polish on it. This is what...

I ordered a dining table with 2 benches from their MG Road store. I was SHOWN pictures of what the table looked like along with the colour I wanted to buy. I got the delivery and the table is some other colour entirely. In fact the table has 4 different colours! The wood on the bench is semi decayed and all legs of the table and benches are unstable and rock.

The owner, Raghunandan, has a patent line of conversation. He says...