Saraf Furniture / Insaraf.com Complaints & Reviews

Hi,
I placed an order for 4 seater dining table with chairs on 6th may on insaraf website. When i received the item, one of the chairs was received in broken condition. I lodged a complaint immediately (Complaint no. 63097). 3 weeks have passed bit i have yet not received the replacement. The customer care dept is useless and is not there to listen to customers grievance. I want help in either getting the replacement or get my hard...

Cot was delivered on 16th may, but shelf's was missing from storage and under storage was not fixed properly. No response from customer care. Contacted shop and they sent carpenter after three days to fix under storage. No resolution provided on the noise issue and shelf's are still missing. No response from shop or customer care.
For noise issue, per carpenter the noise will not go. Even changing position on bed results in creaking...

I have recieved my product almost 15 days back, and i have been calling the customer service to have one my product installed and the bed had to be replaced to king size. I am done persuing the issue. I want my money refunded and plz pick up your uninstalled furniture asap. I have been harrassed everyday by the customer care guys to explain the entire story. They do not listen and have no intention of helping. I have to take out time from...

I purchased double bed from insaraf furniture online for rs 40, 499/- it makes noise while take turn so we can not have sound sleep at all. I raised the complained online with insaraf. Their technicians visited twice and confirmed that it's a faulty bed and need repair work. Now i have been following with them since mar 2018 but no action has been taken from them to repair this or take the delivery back. Can you please advice in this case....

I've ordered a bed which got delivered on dec 31, 2017, which broke within an hour of installation. After raising a complaint and call them for over a week they have sent a carpenter for fixing it. Carpenter himself told that the fix is a temporary one and the bed broke again in coupe of hours.
After calling the insaraf customer care guys they have even worsened the situation by giving fake promises that replacement will be delivered...

Refer my order: insf[protected]

Payment for above order was made on 23.4.2018 through internet banking of union bank of india, jhansi main branch. Later on it was found that double deduction was made for above order.. A telephonic complaint is already made. But till date no refund of excess amount has been made from your account. You are requested to refund rs.25, 199/- immediately...

I have purchased dining table from this company through online order placed on 10 february 2018 vide order no. Order #insf[protected] and made online payment through credit card. The order received by me at my address in raipur chhattisgarh on 20 february 2018. While assembling, it was found that table was damaged grossly on one corner which was immediately informed through email to saraf furniture and necessary photographs of the damaged portion...

On 30th March 2018 I had ordered & made online payment of Rs.13, 299/- for Solid Wood Maharaja chest with alteration of solid sheesham wood back panel & drawer bottoms which they agreed.#INSF[protected]. Abhishek & Sahil their executives always bluff regarding shipping date. They are not even bothered to call back not reply to my email. Moreover they give false promises of shipping & call back which never happens. Let's see when will I get...

I ordered a central table from these # in jan 18. After payment they started asking my pan no and aadhar. Which i submitted although i never wanted to... They should ask such info before payment. Anyway now even after my payment and deposition of documents... These thieves have not delivered my order till now. I am giving them call every alternate day but they always give me a different story. I am surprised how cheap these chaps are. They...

If you're even 'considering' buying 'anything' from saraf, stop right now if you do not want to go through a shopping experience that is nothing less than a nightmare! There is absolutely nothing going for this company. From obnoxious sales representatives at the store (In my case, bangalore), to very rude and useless tele-customer care executives, to a pathetic delivery experience to the worst ever after-sales service!

Our...

‌on january 16, 2018 12:16am order #insf[protected]Details & bill copy attached) was placed by me through your site insaraf.com. Order was placed for solid wood kuber bed - king (6ft wide x 6.5 ft long - inner size) / top & side opening box storage / walnut. On 24jan2018 i received the order and same day it was installed by your partner. But at the time of installation we found that bed was only top opening and not top & side opening both....

This is in reference to my Order number #INSF[protected] of a Solid Wood Jaipur Dining Set -6 Seater Set (Table + 6 Chairs) / Walnut, which was delivered on 13th March 2018. While unpacking the package, I had identified the below mentioned issues with the products:

1. One chair is Broken (Leg detached)
2. One Chair is Cracked (Leg)
3. Table one edge is cracked and broken
4. Allen Bolt, Washer and Allen key...

We purchased a dining table set from insaraf.com. It was delivered on 16-feb-2018 but the product was damaged. The table was broken on one entire side. The polish was rough and the wood was cracked and chipped off in certain places. One of the chairs was broken too. We sent a complaint mail (No: 59808) with the pictures to insaraf.com. They promised us that their technician will visit and inspect the damaged goods. Till date, i have made...

I placed an order in january 2018. Order no. Insf[protected]. Raised a complaint for delay in delivery on 16 feb. Complaint no. 59831. More than a month has passed since then and still no delivery. Every time i contact them i get a new date for delivery. Worst experience ever. Can someone guide me how can i approach consumer forum to raise legal complaint against them...

I booked the order in last of november and in mid dec they had delivered a defective mandir. My complaint no is 57021. It is pending since december 17. Somehow they had delivered a small mandir of cost rs 7100/- but i booked of cost rs 11000. Since that point they assured me several times that the product will be delivered today / tomorrow but it won't happen.
They even won't provide any senior's number to know the status. These are...

Insf[protected] : received shipment on 15feb2018 1. Bed and 2 side table
Where bed plywood and side table is broken and locked multiple complaint.
Even dropped multiple email no one responding. As per there site mentioned query resolved in 48hrs. Now all most one months has gone and if you call customer care every time they will going to every time they are going to response in next 15 mint
Your request (#59832)...

I received a damaged dining set 2 weeks back. Since then i have been complaining to customer support. It took them more than a week to assign a technician to officially assess the damages. Even after that my complaint status has not proceeded. Everytime i call them and ask for updates, they give false promises that it would be rectified soon.in my last chat with the customer support, i was told that my product would be replaced and i would...

Hello everyonce, i am shocked to see exactly the same problem i have faced with these bunch of cheaters. You keep on dropping them mails or make the calls. All you would get to hear is that your problem will be resolved by end of day which is never gina come. Every day one or the other answer would be given and which has no meaning. Well i am not a person who will sit and do nothing about it. I have raised a complaint on consumer court forum...

Order id # insf[protected]
Item name solid wood jali chair.
Item delivered on 13 feb 2018.

Broken item was delivered. I sent several mails and had conversation with customer care. Customer care persons were always given me false information by telling that a technician will visit to resolve the issue. And some times they disconnected my call in the middle. This is disgusting and embarrassing.

I was...

Saraf furniture co delivered a broken tv unit and dinning set in the month of august, since then calling them every week but they are saying will b replacing within 10 days n now 7 months hv passed. It's a fake company n the customer executive s r giving false assurance, they r cheaters, hv paid them 50000/ rs for this damaged product. Hv learnt a hard lesson of buying a product from not so reputed company....