Saraf Furniture / Insaraf.com Complaints & Reviews

I ordered two bed from this insaraf.com but i got one bed on time and product quality was very very bad. And second bed when i told them to cancel in very second day when i ordered then they they cannot cancel because bed went for production wow in one day they started production then after so much fight they didn’t agree on cancellation then i thought ok let them make but after 25days i didn’t receive my second yet. Whenever i call them...

Bought 3 seater sofa by saraf in april 2018. The insert were damaged immediately after delivery and had to be replaced. Once again the insert is damaged n arm rest has come off. The sofa has become unusable. An expensive piece of equipment lying idle. Saraf has cheated me the design is flawed and inserts cannot hold a solid wood arm rest. It is very apparent that the sofa is only a show piece and cannot used on a day to day basis as it tends...

Ordered dining table on through order number #INSF[protected] Nov 06, 2018 & paid the amount on the same day, even though the promised delviery date was 12th november delivered on 27th Nov.

It was damaged on the edge & was not ready accept the delivery, after confirming with Customer Care about replacemetn soon accepted the delivery. Even though complained Customer Care representative L K Agarawal at 5:34pm there was no compaint...

Sir, i had bought an dining table from this showroom and its just 10 months now the table is getting cracks at the edges and the surface is getting uneven. Also the joints are getting loose (Photos attached). While taking they have promised that the wood used is completely seasoned and no issues will be coming. They had also promised that if any issues arises with quality of wood they are going to replace with no questions asked. Now when...

Hi, i have ordered two solid wood romeo chair d (Order #insf[protected]. Order was placed on placed on october 29, 2018 and i have been waiting for this order since then. They have not processed my order so far. I have paid for the chair to be custom made and already paid for it. Their servie is terrible and chat agents are horrible. I either want my order to get delivered soon or just cancel the order....

We bought 2 beds from Saraf Furniture Surat Vesu branch. Within a few days after delivery, the cracking sound came and bed cracked without doing anything. This happened on November 7th. Photos attached.

We reached out to a local store but since it was Diwali time he didn't pick up the phone. After lot of efforts, once when he received he made false promise that once I am back after Diwali I will get this sorted. We didn't receive...

Order no: insf[protected] dining table with 06 chairs ordered in dec 2017. 04/06 chairs broken/cracked within 08 months. 01 chair was delivered broken but was replaced after constant follow ups in 03 months. Now additional 04 chairs broken. Many reminders to replace sent. Its a design flaw. No response from customer care. Please replace the whole set.

Poor quality & poorer after sale support...

My order number is 1nsf[protected]

They take total money to place your order

They deliver faulty product

No response, you have to chase them frequently

They tried to repair your new product

Even if it is not worked out, they placed replacement order but
They are not send replacement since past 2 months no response.

The customer care response is...

My recommendation is never to buy from saraf furniture as neither their product nor their customer service is worth spending money.

I bought one dining set in march’18 and just after 6 month usage (No shifting) one chair has completely cracked, one has developed cracks, one table leg has developed crack and the table (Which they quote is seasoned wood) has kind of expanded and the glass (Extra fitting) has tilted to one side.br...

Order #insf[protected] solid wood kuber dresser almirah

I have received the product (Solid wood kuber dresser almirah) broken frame and mirror and insaraf is not replacing or refunding the money.
Call multiple time on the support number but not getting any proper response.

Order date: 23rd september
Recived product :10 oct
Complaint raised for refund or replace on 10th oct : solid wood kuber...

I have ordered "solid kuber dresser almirah" on 23rd sept 2018 and got the deriver on 10th oct.

The product which i received was broken mirror and frame.

Even after calling multiple times to insaraf on support number, they are not ready to replace or refund the product.

They said that they will send the carpenter to repair the product, but if i have paid 22k then why should i the broken product...

In spite of complaining twice and telling safeexpress that please do my delivery only by 6pm in the evening, today again their delivery guy came during the day time. On 8th oct (Monday), their delivery guy called me saying he is coming to deliver my product. I told him that i am not at home and i can only come by 6pm. He said he cant come in the evening and went back. He told me he will come tomorrow on tuesday (Tuesday).

I...

I ordered a coffee table from insaraf website on 9th sep. Whole amount was paid 12, 599 rs. I have not got the delivery of my product yet. It's been more than a month, but still don't have the product.

I have called them around 20 times but still no luck. They claim my product will be delivered today, but it never comes.

I am really frustrated with their behavior. My money is gone.

I need a refund...

My registered mobile number no is [protected]. The order is of jan 18... Its in the name of raj singh and i had ordered for a central table worth more than 8 thousand. The order was supposed to reach jabalpur... Which u have not delivered till now... Why,. U guys r thief... I am filing a court case against you... Secondly sending my reps to your office... Your bones need to be broken you #... Thieves... Corrupt #... Will sought u out #......

Purchased a table from insaraf - i got broken chairs, color variations, cracks everywhere and open joints.

I had raised the issues/complain with the company - but no one is listening.

Guys dont ever buy from insaraf.com

- zero quality
- zero customer service

- i have received broken chairs, huge-color variation between table, stool, and chairs
- chairs have already...

Please be careful of insaraf its a biggest chor (Fraud) company they take the money and dont even bother to help the customer what they show in pictures doesnt reach u in the same manner... And for replacement u have to call hundred times they dont follow up executives are rude and really ill mannered.. Its been more than 40 days my cushions replacement has not been done... Giving excuses will get today tomorrow... Dealt with other companies...

I ordered the king size kuber bed. After making payment online i received the delivery after almost a month. Head board was damaged when arrived and no one was ready to take the responsibility. Finally through customer care registered the complaint. After a month i get the deliver but to my surprise, it was a wrong part of the bed and had to reject again. Whenever email the company u only get one auto email response stating we will get back...

Insf[protected] orser no n invoixe date is 15 dec 2017..
We have purchased a quber bed n for creaking sound complained in april 2018 but problem not sortes yet. Now some cracks are there in bed from. Head n foot side. Customer support is not responding properly earlier they use to say we will sort out next two thrwwe days now they are saying we will update you via mail which they are not doing n solving the issue.
Big blunder...

Insaraf Order ID: #1NSF[protected]
For the above order id, 3 products are placed namely 1. Dresser 2. Study Table & 3. Wall Shelve. After delivery of product it was found that item no. 1. & 2. were damaged and defective respectively. Dresser was damaged when opened and Study table was defective. Regarding these, I have mailed constantly to the insaraf support but they are avoiding to address the issue by replying vague statments (attached)....

They are fraud do not buy any product from them better to go on other online furniture sites .get alert before you lose your own money its a fraud trap I ordered a coffee table at 8:30pm then I realised that the size is very small I called them immediately but they didn't pick the call as there call centre opens at 10am and when I called them at 10 am they said 12 hours are over so we can not cancel and refund the amount .when we order a...