Saraf Furniture / Insaraf.com Complaints & Reviews

I purchased a solid wood smart cube TV unit. It arrived broken. I called more than 20 times on the day it was delivered and finally was authorised a replacement. I spoke to Bharat Sharma, Vikas Sharma, Kuldip, Sagar and more. I advised I was leaving on 6th Feb and they guaranteed the replacement before then. I called and called them as advisors were giving me conflicting information. For example saying they will email me a tracking number...

I bought a rocking chair on dec 11 to be delivered on dec 18th. The picture made the chair look like pretty cozy and compact in nature while the actual chair is impractical to use and doesnt justify the purpose. While we raised a complaint to them, they never bothered to get back to us for replacement. Infact they give us a very crappy remark on their phone service....

I have purchase the Dinning Table from Insaraf. com online and Order #INSF[protected] on 3rd Dec. I have received the product on 18th of Dec. The table and chair was in two different colour. Table & Bench is Walnut and Chair is Honey. where i have ordered Walnut. Table and bench are having loots of marks and colour mismatch. I have called for the complain then they told that they will not take the complain on phone. You have send the mail with...

I received my order #insf[protected] on 13 january 2018 but there is manufacturing defect in sofa set which i purchased which needs to be repaired, i have called the company support team several times even mailed them lodging my complaint with images showing the defects in the sofa set, but no positive response i have received till date from the support team. My request no. Is #58642. Kindly help asap...

Https://www.insaraf.com/

The bed (order no INSF[protected] for which order was placed on Jan 5, 2018, got delivered more than a week back. Was happy that it got delivered quite early as lot of people had complained of late delivery. However, the delivery was done at 9PM. I was very disappointed on seeing the bed as they had delivered it with incomplete alteration. Sides chopped n that’s it. No finishing, the edges were uneven...

We have purchased coffee table against the order no inst3235... But it is defective, it’s legs are not getting assembled when complained at there customer support mail i’d, got response that would get revert within 48 hrs but it has been 3 days no response n whenever we call them says by end of day would your complains will be addressed but no one reverts.
Now i m planning to go to consumer forum as it seems they are fraudulent...

I placed an order for dewan cum sofa bed (17999/-) on 8th dec and till date it is not delivered when i call customer support their response is "item will be delivered today" (26th dec same response) now they have blocked my mobile# and not taking calls and no response for my emails and chat conversation (Today it will get delivered).

Everyday they are sending mails to purchase but no response for the purchased products delivery.br...

Turner dining table we bought in august. The invoice number is sfn[protected]. It was delivered around the 22nd august and since then we have hardly used the furniture but after a few days we saw a crack on the table and also on the chair. I am attaching the photo for reference. So i raised a complaint with their team in october, 2017 which is like one month after we bought the furniture. I had already written a complain on this forum earlier...

We ordered furniture worth 88, 000 from insaraf. Kuber range. It was delivered on time but badly handled by their transport. Worse when the package was opened the carpenter they sent was as shocked as we were. Beds headboard was broken. The open cuboard was broken and put together on top with three visible nails. The console table is broken badly. Has scratches on the top that are deep ingrained into the wood. This means they knew what they...

On 23 aug 2016, we had purchased online from website - https://www.insaraf.com/ - "solid wood contrast square coffee table" - walnut colour.

Order no-insf61042133

The top of table has black polish and the trunk below has walnut polish. After follow up for long they send some technical person and the changed the polish to walnut.

After the repair within 3 months the wood started chipping the material...

I ordered the sofa set and dinning table and had received on 5th dec and while fixing the same we found crack in sofa set as well as in chair of dinning set. We have lodged the complain through mail but still there is no revert from them. They said me to mail it to [protected]@insaraf.com and they will revert within 48hrs. It's being more than 48 hrs now and still there is no response....

Order was placed on 26 september 2017. On 11 october, someone else's order was delivered to me. When i contacted saraf to complain, the correct order was delivered on 19th october. When opened, i realised that the wood was damaged (As per photographs attached). Since then, i have contacted saraf at least 7 times - by call and by email. Initially, they tried to get the item fixed. However, it took several reminders from me for them to send...

Hi,

This is with regards to the turner dining table we bought in august. The invoice number is sfn[protected]. It was delivered around the 22nd and since then we have hardly used the furniture but recently i saw a crack on the table and also on the chair. I am attaching the photo for reference.
The crack on the chair looks like unfinished work or that the carpenter fixed it with a glue. It looks different from the...

Unfortunately i ordered a kuber bed (Double size bed) with saraf furniture order no - 1nsf[protected]. After making full payment, i had to follow a lot and the bed was delivered after 1 month. Immediately after delivery, the head and drawer side of the bed has got defects. I have been chasing the customer care numbers and written various emails to [protected]@insaraf.com but no help. Customer care representative keep on giving excuses.
br...

Insaraf is one of the most ridiculous websites to buy furniture from. Its being 5 days that a technical visit is not scheduled. The order numbers are #insf[protected] and #insf[protected].

The size of the bed has a problem however the reluctants attitude of customer care and entire staff leaves one furious. Have spoken to sameer, vikas, vishnu, akshay anyone everyone is the same.

Also they cheat you with giving...

I had initially purchased dining table and product looks good on delievery. But then some crack start appearing in the table and then i followed up with insaraf customer care multiple times through mail and phone but there was no response at all.
Please note that u will be lucky i[censored] get a good product and please don’t expect any customer support post delievery....

Order no[protected]
I had purchased online a bar from insaraf for rs 27999/- on 19 nov 17 which was delivered to me in damaged condition on 24 nov 17. Within half an hour i had complained the same to insaraf on their tele and lodged a complaint on their site [protected]@insaraf.com alongwith the photos of damaged bar. My complaint has not been resolved and bar has not been replaced till now....

I am amazed at the number of bad reviews for this third rate company.Please stay away from their bad products.I have had a horrible experience not once but twice.The second time around, the plank supporting the bed broke within a week and I had to make a zillion calls to Insaraf CUSTOMER CARE.The CUSTOMER CARE is filled with scum bags who have no idea what they are supposed to be doing(funnily they are called solid wood SPECIALISTs!).After...

With reference to my order no: 1nsf99962133, i have raised a complaint for defective supply of solid wood curved easy chair. The part of the units was cracked on both legs and not useable.
I have been following up through email several times without any results. They have been promising that the complaint will be addressed but now nearly 6 months no action from their side....

I have bought a kuber table and chair on 18th october, 2017. I had received the table in an unbalance faulty condition. On complaining, i was been updated by vikas that bushes will be installed which were not been installed previously as they forgot. Today is 13th november and nothing has arrived, on checking with customer care executive karthik, i was updated that the bushes will arrive tomm by speed post and will have to be installed by...