Saraf Furniture / Insaraf.com Complaints & Reviews

My order I'd with insaraf is 1NSF[protected]
I have placed my oder in 2 nd of December by making a full payment for my product as there is no option for paying on delivery.
Delivery time mentioned on the website while ordering was 11 days
It is already 18 days since my order and not received the product.they are not allowing me to cancel the order also and whenever I call their customer care says next week we will deliver.br...

I had ordered 6 seater dining set, out of which I received 2 broken chairs. I had sent the complain over the email and they have confirmed to replace the broken chairs. After one month if follow up, they have still not shipped the replacement chair.
Order #1NSF[protected]. Everytime I call them, the customer service executive keeps saying that they will dispatch in next one week but they are not taking nay action on it....

The initial delivery date mentioned was Nov 20, 2020. It is December 18th today and still no progress or confirmation on when my product will be delivered. Every time I call, customer service gives a different date and different Order status(In QC, under Production, shipping in next 3 days.. and what not) and Reason. I have chat history to back each conversation with support where they have promised different delivery dates....

On 16th October, I ordered for a king size bed, based on the nice reviews and company reputation of Saraf Furniture. On the website it was advertised in bold everywhere "3 week delivery pan-India", looking at that I placed the order (Order #INSF[protected]. Today being 18th December and i have still been getting "assurance" that I will receive the delivery "soon". The bed which was supposed to come prior to diwali, was told to me will be delivered...

Hi I had purchased a dining table and two beds from insaraf in July 2020. We recived the product in September 2020 after repeatedly following up. That was one headache. Now we have found out that one chair from the dining set is defective. Whenever anyone sits on it, there is a kila/screw inside the cushion which is poking /hurting the person sitting on it.

After raising a complaint via mail, it's been 7 days no one has turned...

Company Name:- Saraf Furniture
Company Website:- https://www.insaraf.com/
Purchase Date:- 21October2020.
Company Phone Number:- [protected]
Order Number:- #INSF[protected]
Product amount paid:- Rs. 26, 909.10
My Phone Number:-

21st October 2020, I did the full payment through there Application.
They told be it will be delivered within 14-21 days.
But still my product is...

Company Name:- Saraf Furniture
Company Website:- https://www.insaraf.com/
Purchase Date:- 21October2020.
Client Number:- [protected]
Order Number:- #INSF[protected]
Product amount paid:- Rs. 26, 909.10

21st October 2020, I did the full payment through there Application.
They told be it will be delivered within 14-21 days.
But still my product is not delivered to me. Every time...

My invoice number for order is INSF[protected], Insaraf had delivered the items on 20th September, however, both the items were found broken. When I called up Insaraf, they requested me to take a replacement instead of refund of money. Now it's been more than two months, they have not delivered the replacement items. They have noted down all my numbers, hence they don't pick up my call. However, if you call them from different number for giving...

Since 15th Oct I have been chasing company for defective product delivered. Now they are neither refunding money or exchanging the good. DO NOT BUY ANYTHING . Beware of them. Too many defects in the product delivered.

Bubbles in paint
Rusted handles
Non firm hinges
Polish not acceptable
Drawers making too much noise.

ON TOP OF it, mails are bouncing and no one is even...

Placed an order on 18th Aug, product was supposed to be delivered by 30th Aug,

Initiated a request for cancellation they refused to cancel and refund stating that it has to be done within 24 hours only..

After a lot of escalations Defective product was delivered in Oct 2020.

Since 5th of Oct chasing and escalating for a replacement or REFUND none of them are being processed

Totally...

I have purchased 4 items from InSaraf online furniture shop on 19th Oct 2020 and they promised delivery on 14th Nov 2020. I paid full price upfront and still haven't received any of these products. I am following up with them on mails, calls and chats and they keep postponing the delivery date by giving lame excuses. I have asked them to refund my money and they haven't responded to my request. My order no is #INSF[protected]. This is very...

The " Solid Wood Country EVA Sideboard " was delivered on 29th August and saw a number of issues with the delivered product.

Reference : Case#123253

The following issues were reported to [protected]@insaraf.com and
[protected]@insaraf.com on 30th August via email:
1. Incorrect dimensions - I had ordered the sideboard to be of 60" length and the received sideboard is for 63" . Due to this the overall...

I waited for 26 days for my order no. 1NSF[protected]

First while purchasing I saw it was written 11 days for dispatch, then after purchase the date moved to 26th Nov. But they did not update me on status and neither their website was updated with the status.
They updated it only on 27th or 28th Nov after I complained on Facebook.

Then even today (29th Nov) I am seeing that it is showing 30th Nov as the...

I ordered the bed with 2 side tables for my parents bedroom, keeping in the mind the existing color scheme and mattress size we have.

Sadly, wrong polish finish was delivered to our home on Monday Nov 9th. The driver argued continuously with my mother that the paper work says it’s the same color that we ordered and his job is to only deliver. If we have further questions we should contact the company. And here is where the...

I placed an order on 25th November and within two hours of placing the order i sent an email requesting for cancellation as i saw extremely negative reviews. Then I called them to cancel, messaged them, did everything possible but there was no response, later they said that they cannot cancel. They never respond, im tired of following up with them please help me get my money back...

Saraf furniture had delivered dinning table with full of termites eaten chairs. When I raised this to their support team then I am not at all getting satisfactory response. I have paid 45 thousand rupees for this and in return I have received crap.
No help from anyone from Saraf furniture team....

If there was an option to give negative stars, this company completely deserved it. I ordered 3 products worth 80k on the 9th of September(INSF[protected] and till date ie. 25th Nov, they have not been delivered. Numerous calls and mails have resulted only in delayed timelines. Multiple dates have been given after several reminders. Not once has anyone bothered to call or inform in almost 2.5 months. Everytime I have called, a date of next...

I hv made a payment of 20000 and I would require that u make a refund soon as possible 1NSF[protected]....

1NSF[protected] this is my order number
I had ordered the product on 6/10/2020 but from the past 2 months when we call them they say that the product will dispatch in 4-5 days . but that never happened and they ended up changing the dates 8 times . I have made an initial payment of 20000/-.I had requested them to return the money but they won't even respond to that, neither by mail nor by call....

I have paid extra money for customisation and replacement of the product on 8th Aug 2020(mind you initial delivery took 3 months). Confirmed to deliver by 6th sept 2020, since then they keep delaying till 31st oct, on that some one told that the customised product failed in quality test hence they cannot deliver, they suggested me to chose a standard product so that they can deliver quickly, i chose the product on the same day, today we are...