Dear Sir,
I am S. Thangapandian, a regular customer of saravana stores, opposite to Rathna stores, Ranganathan street, T. Nagar. Today (19.02.22), me and my family went to Saravana stores for the shopping. According to the rules, we went to put our possessions in the basement under the same store's care. Since, we were not satisfied with the things in that particular store, we went to the another branch of the saravana stores in the same street without knowing the rules of collecting our possessions back. Again, we came to the same store and went to the canteen. After having food, we went down to the basement to collect our possessions. As we reached there by 9 pm, the worker who's responsible for our possessions at that time insulted and humiliated my entire family for not purchasing in the same store and also, behaved badly as well as used disrespectful words infront of other customers without knowing the actual reason behind it. And so, this is happened because of the two basement workers of the same store. Hence, the problem is that they refused and threatened us to gave our bags back until we purchase the things worth of Rs. 500. Even though we had told them about the food we had in their canteen (fifth floor), they told us that eating in the canteen will not be considered of spending money in that particular shop and again they forced us to buy something which is worth of Rs. 500. This matter of Rs. 500 really insults our standard of living and also, they have wasted our time by arguing for around 30 minutes (from 9 pm to 9:30 pm). Meanwhile, we had missed our bus and so we had to take auto to reach our home which is above our budget. So kindly take immediate action on their bad behaviour, hurtful words and disrespectful manner towards our family and also, to take actions on not explaining the rules properly by saying it's not their business to let every customer knows about it. Please kindly resolve this problem as soon as possible and do the needful. Thank you sir.
Mar 24, 2022
Complaint marked as Resolved Saravana Stores customer support has been notified about the posted complaint.
Feb 20, 2022
Updated by Vasuvaishu Dear Sir,
I am S. Thangapandian, a regular customer of saravana stores, opposite to Rathna stores, Ranganathan street, T. Nagar. Today (19.02.22), me and my family went to Saravana stores for the shopping. According to the rules, we went to put our possessions in the basement under the same store's care. Since, we were not satisfied with the things in that particular store, we went to the another branch of the saravana stores in the same street without knowing the rules of collecting our possessions back. Again, we came to the same store and went to the canteen. After having food, we went down to the basement to collect our possessions. As we reached there by 9 pm, the worker who's responsible for our possessions at that time insulted and humiliated my entire family for not purchasing in the same store and also, behaved badly as well as used disrespectful words infront of other customers without knowing the actual reason behind it. And so, this is happened because of the two basement workers of the same store. Hence, the problem is that they refused and threatened us to gave our bags back until we purchase the things worth of Rs. 500. Even though we had told them about the food we had in their canteen (fifth floor), they told us that eating in the canteen will not be considered of spending money in that particular shop and again they forced us to buy something which is worth of Rs. 500. This matter of Rs. 500 really insults our standard of living and also, they have wasted our time by arguing for around 30 minutes (from 9 pm to 9:30 pm). Meanwhile, we had missed our bus and so we had to take auto to reach our home which is above our budget. So kindly take immediate action on their bad behaviour, hurtful words and disrespectful manner towards our family and also, to take actions on not explaining the rules properly by saying it's not their business to let every customer knows about it. Please kindly resolve this problem as soon as possible and do the needful. Thank you sir.
Feb 20, 2022
Updated by Vasuvaishu Dear Sir,
I am S. Thangapandian, a regular customer of saravana stores, opposite to Rathna stores, Ranganathan street, T. Nagar. Today (19.02.22), me and my family went to Saravana stores for the shopping. According to the rules, we went to put our possessions in the basement under the same store's care. Since, we were not satisfied with the things in that particular store, we went to the another branch of the saravana stores in the same street without knowing the rules of collecting our possessions back. Again, we came to the same store and went to the canteen. After having food, we went down to the basement to collect our possessions. As we reached there by 9 pm, the worker who's responsible for our possessions at that time insulted and humiliated my entire family for not purchasing in the same store and also, behaved badly as well as used disrespectful words infront of other customers without knowing the actual reason behind it. And so, this is happened because of the two basement workers of the same store. Hence, the problem is that they refused and threatened us to gave our bags back until we purchase the things worth of Rs. 500. Even though we had told them about the food we had in their canteen (fifth floor), they told us that eating in the canteen will not be considered of spending money in that particular shop and again they forced us to buy something which is worth of Rs. 500. This matter of Rs. 500 really insults our standard of living and also, they have wasted our time by arguing for around 30 minutes (from 9 pm to 9:30 pm). Meanwhile, we had missed our bus and so we had to take auto to reach our home which is above our budget. So kindly take immediate action on their bad behaviour, hurtful words and disrespectful manner towards our family and also, to take actions on not explaining the rules properly by saying it's not their business to let every customer knows about it. Please kindly resolve this problem as soon as possible and do the needful. Thank you sir.
Verified Support
Feb 21, 2022
Saravana Stores Customer Care's response Dear Valued Customer,
At the outset, we would like to express our sincere apologies for the inconvenience caused to you during your recent visit to our showroom. We Strive to provide our customers the best in hospitality. We have taken action against the persons in that particular counter, who you have mentioned in your complaint. We have also initiated necessary corrective measures to prevent any further recurrence. Please do allow us another chance to serve you in the future and confident that we would not disappoint you.
Warm Regards,
Customer Care Team,
SARAVANA STORES,
Super Store,
www.supersaravanastores.com
[protected] / 23777
T. Nagar (# 45, Ranganathan Street), Purasawalkam, Chrompet, Porur.
Kindly mail us your contact number to [protected]@supsersaravanastores.com for our executive to reach out to you. You can also reach us on[protected] / 23777.
Warm Regards,
Customer Care Team,
SARAVANA STORES,
Super Store,
www.supersaravanastores.com
T. Nagar (# 45, Ranganathan Street), Purasawalkam, Chrompet, Porur.