Nov 02, 2018
Updated by MM Gamer Dear Sir,
I have writing this letter in order to show off the real face of few people who tried to make fool of customers on account of making fake commitments and spoil the reputation of Sargam electronic.
I had visited Sargam electronic, kohat enclavev, pitam pura, delhi, on Saturday dtd 30/10/18, Where i meet Mr.Imran who explained me the features of lg uk6780 led jazz model and convinced me to buy the same and to freeze the deal he offered me the attractive price of Rs.39000/ and apart also explained the extra 10% on hdfc cards and special5 % cash back up to Rs2000/ from Sargam electronic.
Finally I agreed and request Mr.Imran to get back with family on Sunday or max coming Monday evening.
After the day Mr Imran again called me and request to pls visit our showroom and booked the led tv . I ensure Rashid will visit on Monday with family to booked the same . Till time all things are as per the expectation.
Finally, I visited the showroom on dtd 1/11/18 evening at the showroom with
Family to book the selected led lg 43 inch uk6780 jass model . We meet Mr. Imran and he himself take us to show the features of led in order to make things more clear yo family .
Everything was going fantastic and then Mr.imrsn request to make the deal final by making the payment. I show him the deal which was made by him on Sargam paper pad offering price of Rs.39000/ and suddenly he told me that the deal offered by him was given by mistakenly and cannot honour the commitment.
As I am with my family and my son wants to book the tv on same day I have no option left to book the led on paying more price @ 44500/ for the same led lg tv.
My whole charm was vanished and I am mentally disturbed and feel like cheated .
I also request sales team to provide me the number of ceo/ md, but they refused to provide the same and suddenly Mr.Imran introduced me to another gentleman who introduced himself as owner of Sargam electronic and that makes me more on believe that few people are making fools of customers like this, later that gentleman introduced himself as floor manger, his name is Mr .Anshul and He told me that I am not less than Managing director and taking whole decision for discount and prices, his name is Mr Anshul .
He excepted that the false commitment was made by Mr.imran but at present they can't honour the same and offered me some meal vouchers in order to compensate.
Now my question to Sargam electronic, is this is the ethics to play game with someone emotions, all its shows that Sargam staff pitam pura, kohat enclave have no sentiment and emotion of guest feelings, I don't want to spoil my family charm to buy new led tv but on other hand I feel cheated and it was like someone eaten my hard earn money.
Request management to look into the matter personally so that like me none others will be suffer in future.
Want my difference amount of Rs.5500/ else I am forced to take the matter on social media to show real face of Sargam electronic.
For any further enquiry you may pls contact me at [protected].
Kind Regards
Kapil Malhotra
Group G.m- TSG
