Sathya Agencies Complaints & Reviews

I purchased samsung double door fridge on[protected] we started facing problem from the next day itself due to wrong commitment from sathya staffs tambaram . But i got delivered after 5 days only, but after 1 and half month fridge not at all cooling and i placed a complaint with samsung customer care ( service request number [protected] ) . The engineer came after 1 and half month long delay due to covid19... And said compressor fault and will be replaced after spare availability, we asked them to replace new fridge instead of changing compressor because we just used for 40 to 50 days and it cost is arround 32k hence we are not satisfied in changing compressor . They said for that you need to talk where you purchased. So immediately registerd all to them they assured within a week time they will replace with new one . But after a month last four days back they delivered a fridge it was used/demo peice it was full of scratches and dent . We are not satisfied with that and asked them to change it by new one now they where not attending or call . Not satisfied with sathya agencies staff ( we have pre recorde conversation of their wrong commitments ) ... We expect quick relief from this ...

Hii, last month i bought preethi mix in sathya medavakkam branch, but unfortunately the jar not properly fitting in mixer so i asked them to check but they asking me, take to service centre, we cant do anything for this,,,,

Really this is very upset and unhappy,
The popular brand company answering in this way, but i hope this is not a brand answer this is medavakkam branch only answering like this.. So kindly support my hope about your brand, and solve it asap.

My details;
Deepak
[protected]

I purchased amstrad led tv from medavakkam sathya stores on 30.12.2019. I was promised i will get cash back of rs.1700 in 90 days. Now its more than 5 months still not received. When we approached sathya store, they accepted their mistake as it was wrongly communicated to me but they can't give cash back now. So please help me to get my cash back as promised. I have charge slip as a proof.

Hi sir /madam, I am from vellore, we bought tcl TV on 10/12/2019 .within in a month TV got repair .even though we didn't use but we complaint to sathya and we booked tolfre service but no response and after 2 months they came and say the tcl TV and went they said dont know wats problem. Again last month I complained in service centre they came today they said display went .sir we dint use the TV also we all r working person no one is their to watch TV how display went we dont know .pls rectify us and pls we return the tv and get us new one we r not satisfied by this service also pls covey my request sir .thank u so much.

We asked this tv for 67k, on 4th june 2020. The sales person told us that they cant provide the tv for that price. On the very next day the same sales person simply called us and told that we can offer the tv that the price you asked. We took amount from banks of different atm and went to the shop at evening. At couple of minutes paying money for the tv satya stores told that we thought you were asking for 70k price and they increased the price as they can. This act ruined my work (Since i am it guy working from home) also the improper attitude of sales person made our day too worse. We totally condemn for the attitude of satya stores trichy. This branch of satya stores is cheating people by changing the price at last minute..

I ordered blue star inverter ac from satya agencies, pattabiram branch on 25th may 2020. They promised to deliver the product within three days. We have paid some amount on spot after ordering it and rest of the amount to be paid on delivery. On 27th may, delivery man delivered ac which was non-inverter. I suspected since nothing was written on box about inverter/non-inverter details. On asking him he confidently said it was "inverter blue star ac". Next day, two persons came for installation. We asked them to open the box and confirm if the product delivered to us was inverter or non-inverter. They clearly said the box model is inverter but the ac delivered to you is "normal ac". We immediately called agency where that person[kishore] said that the product got misplaced with some other customer and he will make arrangements to replace ac next day. It's been 5 days since then he just keeps making false promises by saying it will surely, 100% come tomorrow. We went to his shop on saturday[30th may 2020] and told him if it doesnt get delivered in next 2 days we will cancel the product. We are really tired and frustrated with his attitude and ill behavior. I promise to never buy any product from satya agency anymore.

We are thinking to cancel the product tomorrow. It's a bad experience.

On dt. 26/08/2019 i purchased a whirlpool washing machine invoice number. Cpw24560 at sathya agency porur at full payment. For less than a month its working was fine. Then it makes a noise. So i contacted whirlpool customer care team for rectification. They came nd replaced motor (Service engineer informed manufacturing defect in the motor) nd assured no such noise will appear in future.
Off late, again i am the problem persits
1) unbearable noise.
2) sound in the spinners.

Again i forced to reach your toll free number for rectification. Nobody reached me until again i contact your team. One service engineer came nd informed motor needs to replace again. And he confirmed me, new machine will be replaced within a week.

I waited more than 20days, no one turned to call me... I dont have any option so i called sathya agencies porur. They promised new machine will be deliver within 24 hrs. This was happened before the corona pandemic. I didn't get the new machine till date.

All these are causing great inconvenience and i feel cheated. Very worst customer service!!!

Earlier i am using a product more than 5years and had no trouble in the machine. This machine looks like assembly model.

Now i don't have any faith in your product.

Plz let me know, why the motor faulty within a short period?

I want to know sathya agencies selling any used one to the customers?.

No reliability in the customer service neither sathya or whirlpool (Such a big reputed company).

This is really embarassing!!! Ten ppl in my family members. Hope you understand the situation.

I, therefore request you to replace the new one at the earliest. Will be highly appreciated.

Thank you.

With warm regards,
Pushparaj r

I am sasikala from trichy. I bought samsung refrigerator on 13th august 2017 in the branch which is in anna malai nagar. I bought many products there. Our fridge is not working. So i called to [protected] and complained on 14th may. I called so many times. Buy there is no proper response. Very worst response. I won't refer sathya agencies to anyone. I won't buy hereafter. Pls take necessary action immediately

Ordered a tv online after getting a confirmation from them stating it will be delivered within 5 days.
But after ordering and several follow ups until now there is no clear confirmation from them regarding the delivery.
They are not ready to provide awb no.
Their website stating you can track.
But there is no such option available.
I chat with them for the same and no response in this regard.
Very bad customer care

I already purchased carrier ac on your tambaram store on two days before. Paid full amount but till now the product doesn't delivery and old exchange also not removedthis message didn't send. Click to try again.
Please considered my complaints
I contact to your salesman vide phone he not attend my call
After customer care tambaram showroom number he also roughly spoke with tensioned to me
I know current situation of covid 19
But first your customer support and relationship with behavior not well

TV doesn't Turn on, also we checked for the power supply which is Normal ...

Sair meri bike ki kist ruki hui he or jo kist lockdown ki wajha se ruki he sair aap ye bataye market bilkul band he pese pas me he nhi sair ham kese kist jama kar payenge job chhut gayi he
Sir aap meri madad kare help kare plz. Jo bike ki kist ruki hui he wo sab aap maf kar de aap ki mehrbani hogi
Sir es corona wayres ke chlte pese se khali ho gaye job bhi chhut gayi plz. Sair meri es riqwest ko aage forword kare taki meri help ho sake ye lone maf ho sake

Hi team,

I purchased ac (Lg brand) from sathya on last year may 2019. And i got call from one of the agent for free service on the month of jan 2020. I informed the agent that yes we need a service because the cooling is low and some sort of smell from ac. That guy didn't even turned up. I know this is within the warranty period now and wants to repair this.
And again called the agent 2 weeks before and he said he will come after 2 days after 1 day and now its been 2 weeks but no one turned up.

Again tried reaching him he said due to lock down after 21st they wil send agent.

Request you people to take some action here and need to send some one for free service for my ac.

And need this to be actioned asap.
Agent number ([protected])

Thank you

Hi,
A month ago i called the customer service of guduvanchery branch chennai tamil nadu to enquire about buying ac under emi option. A guy named sai asked me to send some details via whatspp. I sent him. But unfortunately i couldn't make buying an ac. Today[protected] i got a message from that guy from another number at 10.58 pm. There is no need for sending messages. His contact number is [protected] and [protected]. I have blocked both the numbers. This is too #. Please make sure that this will not happen again.
Regards,
Yuva.

I was a regular happy customer of sathya agency (Porur, chennai). And done all my purchase (Ac and refrigerator) here.in the same notion i went to purchase a tv.

I was attended by salesperson ch05-rajkumar s and he showed different tv's and i was happy with sony 43 inches and requested for price details.
He told me that there is a offer of 0% emi and a cashback offer with icici credit card. When i requested for cashback details. He along with a colleague of him
Showed a banner in his friends mobile with description of the offer.

I was advised i would get the maximum cashback of 3000 if i purchase through icici credit card. I was having a older icici credit card with me on that day.
So i went next day to the showroom and made the purchase with 0% emi on my icici credit card and he advised there is a interest (2200 approx) charged and it will credited back
Along with 3000 rs cashback. Tv was installed and after 3 months i got the interest (2200 approx) credited. However i did not got the 3000 rs cash back.

I called the salesperson rajkumar and he did not pick up my call, then i called porur showroom and enquired about the issue and they connected with rajkumar and i raised my
Concern. I sent the bill copy in watsapp and he assured to revert with details with in 2 days and there was no proper response from him, then went to showroom and after all the struggle i was advised
By rajkumar that there was no cashback offer at that time.

So he and his friend has created a forged offer banner and duped me. I now lost all the faith with this person.

With the trust on sathya agency, i am raising this concern to take a suitable action.

Provided below all the details needed:
Branch : porur chennai
Gst invoice no : cpr1709
Date : 08/09/2019
Customer name : *line
Mobile : *814

If you need any more information. Please feel free to contact me.

Recently i purchased a washing machine from sathya agencies, velachery. It was delivered without packaging. Agent said it was a new stock from their warehouse but does not have the box pack. I said ok for the delivery. It was delivered without manual, warrenty card. When installation person came from whirlpool, noticed that the rat mesh is missing. Shop agent said it was not required. I disagreed with that. I strongly believe that the display piece was delivered to me after billing me the whole price.

Product: whirlpool bloomwash 360 7.5kg
Date: 26 jan 2020
Invoice: cvy2971

In chennai trade center i was a buyed a washing machine in sathya home appliance and they have charged rs.10 with me for gift. And, they told we will give the gift at the time of washing machine delivery at that time also they did not give a gift somany times i was complained with customer care executives they're not giving me a proper solution all are telling please wait sir we will check it out and call you. But still now they did not give me a gift and not telling proper answer. Plese tell me u can able to provide gift or not. U can't able to give means tell me...

I have bought lg washing machine from cuddalore branch i billed 15 jan 2020. I have completely paid the total amount. Still i did not get product from sathya side. They are not responsible. This not a good for a reputed organisation. I have a bill copy. Please take more concern about my complaint or otherwise i will need the help of consumer court for this issue.

Sakthi Stabalizer model name : Million
Purchased along with Samsung full Hd smart TV not switching ON. Both input and output leds not glowing it is in waranty period I want to claim the waranty otherwise you replace me the same model item.
Purchased on February 2019 along with led tv . Kindly register a complaint and repair it. It is waranty period now.

I was bought lg tv 55 inch last month november. For that they offered me bluetooth speaker gift. But that speaker was damaged i asked them for new speaker even they could also agreed to get me a new speaker. I calling them for a month i asked for speaker they are always telling reason to get rid off. I need proper response from you. I never think its happening in sathya electronics. They spoiling your name and reputation in sathyamangalam branch