Sathya Agencies Complaints & Reviews

We have purchased sowbaghya Tilting Grinder on 1st Oct 2020 from Ambattur Sathya Agency opposite to Sted Ford Hospital. We find defective in the product wherein the switch is in loose contact. We haven't used even once, and we need a replacement of the same product, instead of servicing we request for a replacement. There is no proper response from the stores. We are not happy with the service. While selling they give us so many positive hopes, but after sales is not fair.
The sales representative doesn't have proper communication as how to deal with customers.

I have purchased samsung fridge on[protected]. For that gift announced in paper advt. But, gift not have been given. So, if you offered kindly inform
Thank you.

Purchased almost 2 lakhs worth accessories and Sathya's associates said while purchasing I will get complimentary items but almost 3 months and more gone no response from them..I went directly and asked about it they were neglected to give and no one responding out there.. Such a bad experience..I never suggest anybody to purchase on Sathya's ..if you ppl not offering the complimentary items why you ppl giving offers while purchasing for an sale purpose you ppl giving these type of fake statement's I think..even my relatives or my friends I never suggest to have with Sathya's..you ppl lost a loyal customer make a note of it..

Last thursday smart tv booked but yesterday only delivered but still installation not done... I have taken two days leave for product & installation
Samsung executive came and they didn't provide the installtion equipments and just placed the tv on table. How long it will take... They are not responding from installation team. Then we spoke to the executive he said u have to pay 750 for installation.

We need the installation material to fix the tv

Contact no [protected]

I ordered refrigerator on Aug 22..I received the product on aug 24 and the refrigerator was very small in size than I expected ..ours is a big family..so I wanted to replace the product with big one.and I contacted sales employee Ms.manju..she collected all the details for replacement .after few days she is telling that we are waiting for approval from warehouse..and once we get the approval, your product will be replaced..but it's been 10 days..still how long we have to wait for approval?? .fed up with your customer service..

Last 2 weeks ago I went to purchase a vacuum cleaner at Sathya agency tenkasi branch, but no one attend us even we wait more than 20 minutes, they don't even ask us to wait politely, we start to walk near by shop and we purchase which product we needed, this is very bad experience to me, now a days I don't recommend Sathya to others. Really really I disappointed. Hope this complint reach u and you take necessary action to improve customer service very worst to best.
Thank you
Regards
Dr Hariharan S
[protected]
Kadayanallur.

I am drafting this mail with heavy disappointment as this was the least expected from Sathya because it was the most trusted store where id go without a second thought top get any appliance. A refrigerator was purchased on the 12-Aug-2020 from Sathya Stores T.Nagar.
The fridge was delivered on 13-Aug-2020 and a Whirlpool representative came in on 14-Aug-2020 for the installation of the same. When the package was unpacked a lot of ants were found on the fridge and few welding defects were found. A call was immediately made to Sathya Agencies to report the same. They told that welding is something normal and ants in the fridge is not a concern. However i wasnt happy with the product as I constantly buy Whirlpool and havnt found anything defective so far. The Whirlpool tech said that I can go in for an exchange if I am unhappy with the product. I was immediately connected with the Whirlpool service centre, They had told me that they would visit the same day and did not turn up. A follow up call was Monday and Wednesday and till date they havent turned up. Ants are still coming out from the unit from various parts. I do not feel that this is normal. And i did not expect this kind of service from Whirlpool as well. Getting a defective product for 26000INR is not convincing.I would expect a speedy resolution on the same. Though the defective piece is from Whirlpool i still dint get it from a Whirlpool showroom but from a Sathya Agency. Before delivering a product you should have made sure it is perfect. Inspite of reporting the issue there is no proper response from Sathya which is highly disappointing.

I was purchased sony 5.1 home theatre but i received that product some accessories afterthat i go to ask but agents not respond i am very disappointed purchase in satya stores.

Hi...

I bought ultra grinder perfect plus from sathya agency (P) ltd, palayamkottai, tirunelveli on[protected]. The sales person gave a defective piece. I tried to use first time the grinder doesn't get on. Sound coming from inside.

So many days i have called customer care +91 [protected], [protected],[protected]. The customer care lady said service person will come within 2 days. So many 2 days gone. But not yet come and there is no proper response.

Now i want replacement for this wet grinder. Its worth rs. 8350

Gst invoice number # aic2983
Sales emp # tvl1-ruban. S

Dear Team,

We purchased a Sony Tv worth of Rs.60000/- in Sathya vadapalani. We plan to a lower end TV in EMI in bajaji.Sales manager name:Vignesh & Sales Executive explained about the Gift voucher of 9000.Rs. of Bajaji if you purchase Sony tv.

As per there words, we purchased a Sony TV. There is a condition that customer has to pay there first 3 dues before due date. We purchased on October. Till now we paid the dues on time.

After 3 months (ie.from January) we were following the branches &Manager Mr.Vignesh about the vouchers. They are telling we are under process.we are under process. Almost 6 months they are telling the same reason. On 17th July, Mr.vighesh manager of Vadapalai introduced Mr. Yuvaraj a cluster manager told he will sort out the issue. Today ( 23.07.2020) me. Yuvaraj telling we can't able to Give any vouchers. That scheme got expired.

From this we were following for past 6 months, but Sathya vadapalani can't fullfill their promise. Very very poor service & Very poor management. If the services are provided to customer like this your company image will be lost and customer won't believe your word.

According to my point of view, I won't anymore and I won't recommend your company anymore.

Very poor and very very bad service & wrong promise provided to the customer. ☹☹☹☹☹

Dear sir/madam,
I am gopalakrishnan. R (Mobile no: [protected] / [protected]), i had purchased new refrigerator (Model no: rr20m1y2xut) on 31.03.2019 in sathya agencies (P) ltd in theni district, tamilnadu. During december (2019) month, i found an issue in the fridge regarding cooling issues like day by day leakage of cooling gas because there was no cooling inside it. First time, i registered a complaint through a toll free number dated on 24.12.2019. The samsung product request number was [protected]. The service engineer came from theni on 09.01.2020 and filled the gas in the fridge only, but he did not replace the leakage part. When i asked the service engineer why, this problem persisted. He commonly replied that this problem arises due to voltage fluctuation.
After some days again the same issue persisted. Second time, i registered a complaint through a toll free number dated 20.03.2020. The samsung product request number was [protected]. After 2 days, the service engineer came from theni and filled the gas in the fridge only, but he did not replace the leakage part. Once again i asked the service engineer why this problem was continuously arised. He did not reply to me.
Third time also cooling of leakage issues persisted. I registered a complaint through toll free number and also samsung supervisor (Technical support) dated on 25.04.2020.
I received the call from mr. Ramkumar samsung supervisor (Technical support), chennai on 14.05.2020. He asked the queries about the fridge entirely. After that, i asked the replacement of new refrigerator queries for repeating defective technical issues. He gave the transaction id for replacement queries. The transaction id was [protected]. He also replied that, after the lock down period, your issue will be resolved. But there was no reply from samsung.
Fourth time, again i registered a complaint through a toll free number dated on 31.05.2020. The samsung product request number was [protected]. So for no one service engineer came from samsung. When i called service center theni ([protected]), they replied to me to bring the fridge to service center theni on[protected]..
So that i registered a complaint through mail to samsung head india on[protected]. I got the reply from service head india with reference number ([protected]) on the same day at 5.49 pm. After one day samsung team members (Manager) contacted me over the phone. He/she asked the details about the issues & my feedback. Finally, the manager gave assurance to me that once again this fault persisted and immediately took action to replace the new fridge. I agreed. Then at the service center, theni arranged an auto and brought the fridge from my home on 13.06.2020. After service was done, the service engineer handed over the fridge on 24.06.2020. I received a call from gm mr. Vimal from samsung asking for feedback and reported to me if any problem existed within 40 days until this complaint was not closed. I agreed too.
Fifth time, again i found the cooling down/reduction inside the fridge and leakage gas through the lock ring within a week. Immediately i called to gm mr. Vimal from samsung and told them about the issues. He replied to me to arrange the service engineer to solve these cooling issues. But i was not convinced.
This continuous problem causes us to suffer particularly during the lockdown period. Lot of foods, vegetables, and milk products are starting to get fungus while the fridge is running. The product is unsatisfactory to us. Herewith i have attached the receipt
Hence i kindly request you to replace the new refrigerator for that same. This is for your kind perusal. I am expecting favourable results from you.

Note:
I have forwarded & followup done with mr. Chandrasekar, service engineer in sathya agencies, theni regarding service for cooling issues. More than 4 times of same issues (No cooling due to gas leakage) persisted. But samsung company has not interested to replace a new fridge for that above mentioned issues. I hope, sathya agencies has provided good services to us. I kindly request you to help me for replacement of new refridgerator from samsung.

Thanks & regards,
Gopalakrishnan r
[protected]
[protected]

I bought an ac from kalpakam branch on wednesday and the product was delivered at friday. Still now no technician was come to install the ac and no any response from the technician. He told i come i come but he was not come.
It's the way to treat an customer.
Very worst experience i had

Hi, i brought a tv named intec led ij401fhd, now the audio is playing but not the video is playing, since it happened on june 16 we tried to contact the sathya stores madipakkam, but they didn't picked up, today i called them and they to contact customer care, i contacted them they said that the company is closed and we will not take any response for it and told to contact the showroom, i again contacted the showroom and they said we will fil a complaint, why is there right to buy there i just wanted a service and ready to pay for it, why you are doing this. This makes me very frustrated and tensed of it, if you didn't take the responsibility i will file a case in the consumer court for the service you had given and the response you had given, so make the point straight that we want a service and we will pay for it, arrange it quickly.

Hello,

With reference to invoice number agu1299, billed in the name of kavitha k.
I vinoth k, purchased a lg led nano cell tv 55” for 69000inr through credit card on 18th june 2020 around 6.50 pm.

Before the sale, i already enquired about the product 4 days before the purchase and sale executive explained about the zero cost emi and bank cash back and additional offers cash back are explained as per...

Hello,

With reference to invoice number agu1299, billed in the name of kavitha k.
I vinoth k, purchased a lg led nano cell tv 55” for 69000inr through credit card on 18th june 2020 around 6.50 pm.

Before the sale, i already enquired about the product 4 days before the purchase and sale executive explained about the zero cost emi and bank cash back and additional offers cash back are explained as per requested by me for icici card.

Yesterday i visited the show room and choose 55” tv from lg nano cell and price quote for 69000inr. And i requested sale person to put under the zero cost emi with cash back and additional offer offered of 10% or 7500inr under icici emi scheme.
And for same sales executive swiped icici card and due to cash limit my card is declined and i request sales executive to check for same offer whether applicable on citi, axis and yes bank.
I request sale executive to check with citi card with whether same offer is available or not. I also insist sale representative whether the same offers are applicable through citi card. He said yes. Then i asked to process the invoice for 69000inr under no cost emi scheme.

After the payment made, the slip is generated.
And on slip i noticed the invoice made for 69000 inr under 15% roi. And emi need to pay monthly was around 500inr extra and also one offer is mentioned like interest wave off in term of cash back around 5733.90 inr.

During the billing i request them for zero cost emi based on that i am supposed to pay 5750 * 12 month = 69000 inr. But the slip is generated with 15%roi, monthly i am now supposed to pay 6227.82 inr which is 477.82 addition in difference on planned emi.
Also i got manufacture cash back of 5733.90. But there is no cash back from bank side in additional.

Immediately after slip generated i asked sale person about the roi emi. He said this was the no cost emi. And same for that i explained the workout on slip. But sale person understood his mistake but unable to accept it. And also tried to contact citi card customer care but operational hour is closed. Then it was about to closing time old store i asked sales representative to hold down with this bill until this clear with citi card customer care. Also sales representative accepted the holding of bill and so product is not received or delivered.

Today 19/6/2020 around 11.30am vistited the showroom for clarification. Before i am visiting the store on 19th i contacted citi card customer care and understood the billing method made and other offer which applicable. Even customer care told the billing is made for 69000 inr at 15% roi and no such offer is provided from bank side. And also they said that there is no no cost emi is provided for multibrand stores.

And i store i contacted manager and few sales head representatives.
Initially they tried to convince me that bill is generated for no cost emi. And then i started explaining the billing method made.

Invoice made for 69000 inr

Sales person offered and requested by me.
No cost emi for 12 months with cash back offered from manufacture and bank (Icici)
So 69000 inr / 12 months = 5750 inr (Monthly emi)
And
Cash back of 10% or 7500 inr maximum from bank side

But actually

Emi monthly need to pay 6227.82 inr per month
So 6227.82 * 12 month = 74733.84 total

Emi supposed to pay monthly 5750 inr and now 6227.82 inr. Difference of 477.82 inr monthly. 477.82 inr * 12 month = 5733.84 inr.
I am paying extra 5733.84 inr in total.
Also from manufacture side they provided the interest waver offer in term of cash back of 5733.90 inr to the lg product.
No cash back offer is provided by bank because this was hidden by sales executive.

After i described all again sales representative argued with me like this is zero cost emi so i contacted manager of the store and manager understood the calculation and he also tried to convince to take product as the amount is processed on card. But when i talk to citi card customer card they mentioned the amount is showing pending and not yet claimed by merchant.
Finally i decided to void the invoice and manager also accepted the cancellation. Regarding the cancellation procedure and reversal of amount to citi card is also explained. He understood and accepted to cancellation.

I am ready to take product. But i can’t burden me with high cost on emi for monthly.
And sales person said all offers are applicable as same like icici then only i decided to go with citi card. If i case of offer not applied i would have wait and brought with icici card itself. If i would have got cash back offer from bank it would have reduced burden like paying almost 1.5 month emi is saved.

So there i now way to accept the mistake from side. As requested me sales person also confirms that’s the same offers are applicable. So the mistake is from sathya agencies end. Also i request within 20 min to hold the bill in case of any mistake i asked sales executive to cancel order and i will make payment via different card. And i said i will buy with icici or axis card which ever bank offer is applicable. Store sales representative also accepted.

So finally i request the manager of sathya agencies, salem to cancel the invoice made and asked to provide arn reference number for amount via card reversal.

I m also writing this issue to bring into consideration for higher person of sathya agencies. If the sales support is done as requested by customer requirement, i would have not wrote or raised an issue. Now this burden me on emi.
Kindly do needful and process the reversal asap.

Hi sir/madam,

I have purchases a hitachi airconditioner in sathya agency kovilpatti. It is not working properly. I already called the sathya agecy kovilpatti management many times and raised complaint about the ac defect. But nobody is responding properly and not doing the customer service propely.

I wanted this issue to escalate it to higher level. I need your help to fix my issue as soon as possible. As customer, i am really worried to buy the product in your agency.

I attached the invoice and the ac complaint picture for your reference. Kindly respond as soon as possible.

Thanks,
Kirubaharan

I purchased ifb microwave oven 20bc4 on 30.06.20. They delivered a damaged product.
I contacted customer care and the ms. Dhivya and mr. Sriram. Initially they responded now they don't even attend the call.
Kindly help me in returning or replacing the product it's been 18 days.
Customer service is very poor and they are not responding at all

Vidhya k
[protected]

Self visited tuticorin sathya main branch to buy a brand new sony x8000g 49 inch tv on 08.06.2020 at around 13:00hrs. They welcomed well and explained about the available tv models. I asked for sony x8000g 49inch, they said stock is not available at this branch and we will find the stock at other branches r else we will get directly from sony by placing po. So based on that i made an advance amount of rs 1000/- on the same day. The next day i got a call that the tv is coming u can collect it by evening. I said i will take it on 10.06.2020. On 10.06.2020 i went to the branch by evening 5:45pm asked for the tv. They took the box from 1st floor and showed. The box was repacked one it was not a fresh tv because it had two packing tapes and box edges were in damaged condition. Still the service person convinced me that it is directly from sony and they opened the box and the remotes and other accessorizes were simply placed. Still he convinced me and he took the panel out in the panel all the ports were with dust and panel corner stickers were with dust. Still he was convincing me, i was not convinced and then he told i will open and show another new tv. So they brought a 43inch sony tv and the box was having single sticker and it was opened the remotes and other accessorizes were in tis place it was afresh packing. Then with heavy heart i said please dont do like this give us a good tv for the amount what we are paying. Since being a big home appliance center i didn't expected this. I usually take all accessorizes from sathya this time it has broke out. But still i have some faith on sathya so please see that i get a fresh piece sony x8000g 49inch tv.

On 16.05.2020 i've paid ₹37250 through google pay at sathya trichy and booked for an daikin ac but due to delay in delivery and improper response from sathya trichy i've cancelled it and asked for refund. It's been 20 days and i haven't got my money back and the executives at sathya trichy not responding to this problem at all. I'm attaching the bank statement of the transaction kindly refund the amount asap.

Order Number:[protected]
Ticket number of [[protected]BAB-00AA]
Date Ordered: Wednesday, May 27, 2020
Shipping Method: By Ground
Payment Method: Pay.Sathya

On 2nd June 2020, I wrote email to ([protected]@sathyaindia.in) as per below; But till now, i haven't received reply for my email and also product haven't delivered. But amount of INR 14900/- deducted from Bajaj EMI Card.

Kind;y Please cancel the order and Refund deducted amount back to Bajaj Finserv EMI Card.

Attached Below is Bajaj Finserv EMI Loan details as per transaction paid to Sathya.in
Loan Account No. 471ECFFZ368719
Customer ID 37322345
Transaction Done on 28th June 2020