Sathya Agencies Complaints & Reviews

It was in the month of may that i ordered for a chimney worth (Rs.14500) in the coimbatore branch and paid a token advance of (Rs.10000) for booking of tv, 2 ac, oven and a fridge. They promised to deliver the chimney the very next day but took a delay of a week irrespective of continuous follow up from our end. So we cancelled the order as it took more than a week, and due to poor customer service we dint want to buy anything more from your shop and it’s been more than 2 months we have not been refunded the money irrespective of continuous calls. There’s no proper response and they keep giving us fake commitments. This is not the way to treat customers and this is causing me a big problem now and i’m planning to file a complaint with consumer court if there’s no immediate refund of my money. The employees and the manager are very careless about the customers and there’s no value for customers in your outlet.. I’ve experienced a worst service from your end.

Yesterday i bought new tv at sathya agencies coimbatore 100feet road yesterday they told me tomorrow installation done through your home but till now no one is come to install the tv so am trying to call the related sales person he told he sent persons and suddenly cut the call is that the way you treat customer's it's not good after i have tried two more times to call that person but he doesn't pick up the call

I bought a dell laptop by this month begining for 42.9k. They gave me the worst accessories as a gift to me. They didnt install a os properly. Now i found that my laptop audio port (I. E the headphone pin port is not working). Now how could i use it i have not even asked for a discount. I paid whatever they said as the price. Now need to resolve it and make my laptop work properly
Or refund my money

In june19, i visited your sathya purasi show room, to buy daikin 1.0 ac. When discussing with sales executive, suggested to buy hitachi ac (Changed my mind to buy hitachi ac from daikin ac) - as because this is excellent model - inverter 1.0 ac
Buy hitachi model, which is really very good model, made me to buy hitachi ac intead of daikin.
(I already have hitachi ac at my home and very comfortable with that),
Also he said this model very excellent than daikin, now after installation, it is started to give heavy noise. We felt very bad that though we paid rs.33, 000/- not received good product, because of sathy's sales executive wrong guidance. We lost peaceful and money, at present we do not know what to do. Friends are suggesting to go consumer court to solution for this.
Intstead of that pls replace ac to daikin,
Your immediate action, is highly appreciated.

Sir,
I have bought godrej air conditioner from your aruppukottai show room. But you have supplied a worst air conditioner. We have made 4 complaints to you through customer care numbers. Each time the godrej engineers will say there is a leakage of gas problem in ac, and they will refill it after 10 days. Now after a big fight with godrej for replacing the ac, godrej has permitted for replacement. When we contacted your aruppukottai showroom they are saying it will take another 5 days for replacement. Its giving me that much tension from the date of purchasing. Keeping the ac idle for 3 months i have bought it from your shop. Such a big agency like yours selling a faulty product to a consumer and it will take 3 months for replacement. Its giving me that much tension, stress and insult to me.
Your aruppukottai branch saying it will take 5 days to get the new ac from madurai. A bullock cart will reach madurai to aruppukottai in 6 hours.

Kindly take immediate action and replace the faulty ac that you have supplied to us.

Name poorna selvi,
Mobile no [protected]

We bought lg tv in sathya showroom kanchipuram on june 30th 2019 which is delivered to my home one july 2nd which is damaged product, sathya showroom responded that they will change the product with the new one. It's been one week since i purchased my new lg ultra hd tv which costs 43000. Sathya showroom which is located in kanchipuram is not responding at all. Worst service ever. Do you want us to wait for one year? Who does these to people? They're not even picking up the call. Don't you guys have product which is working or don't you guys even check the product before you sent it to customers. I won't ever purchase again in this showroom and never let me friends and families to purchase anything.
Solve my issue as soon as possible.

I bought a hitachi split ac from sathya washermenpet. The hitachi response regarding the installation service request was not good. So the people of sathya washermenpet branch took treat efforts to make hitachi install the ac within the stipulated time. They attended my call even outside office hours of sathya like 9.30 am or 10.00 pm etc. There post sales service is good. I will buy all my electronic items in sathya washermenpet. And a special thanks to santosh of sathya washermenpet.

We had purchased lg refrigerator a week before.. The show piece have little damages so we ask the retailer and they convey us one more piece is available in their store house so we piad for the product but it couldn't deliver yet.. After payment everyday they are telling that the product is not available it could take time... This is irresponsible.. Also some staffs treating is atrocious...

Very very worst kind of service. I'm totally disappointed by the service. They don't know how to handle the customer through the call. They trying to force me to do what they decide. When i reached the show room for sort out this issue the manager simply uses his mobile phone in front of me and meanwhile he shouted the employee. I'm excepting a good service from sathiya agencies this one create a bad impression on you.

I bought haier ac on[protected]. Its model number is hsu 12nss3a. It is installed on 4-06-19. After the installation the outdoor unit start vibrating heavily and makes more noise. I complained this issue to haier their technician said it may be compressor problem or manufacturing defect. I just bought the ac but this issue arises. I want my ac to be replaced

Dear sathya Agencies,

I have purchased one( AC Carrier) with staplizer Everest company from your Agencie at Sivagangai branch . May 12th I have booked, installation done on 15th, since the day to till now me and my family not sleeping peacefully, due to staplizer problems
I have informed to ur outlet of sivagangai Branch but there is no response to not changed the staplizer,

I am expecting good company brand of Triple booster staplizer,
My contact no [protected]

Unnecessary u will loose coustmer

Pls do the necessary action

Regards
Munieshwaran
Sivagangai

I have purchased Voltas 1.5 ton AC from Sathya Agencies on 5th May 2019 in Guduvanchery(Address: No.5, GST Rd, Near EB Bus Stop, Guduvanchery, Tamil Nadu 603202).

After the installation, 3 to 4 times I raise a complaint to them i.e hearing some noise when the AC is running.

I complained many times regarding this and after 2 weeks some technician comes and did the service.

After the service and I came to know the AC motor is fully damaged like(Motor coil was gone)

Since this is a new AC and only one month was gone, then how it is possible.

That technician said like, We had replaced the AC motor.

Please take the corrective action immediately.

Ph number: [protected]

Brought a whirlpool washing machine... At the day of purchasing they told bill will be given by delivery person, but the delivery person told they bill will be given in shop only . So again I went and ask for bill, now they r saying software update is going on so we cannot generate bill.. then they give a hand written manual bill for the washing machine.. I need my computerized bill. What should I do now ??

I have purchased Godrej double door fridge on 5.6.19. still demo person have not come to show demo. Received SMS stating that not able to locate address on 11.6.19. The address which given is main places in KOMARAPALAYAM and also I have given two mobile phone numbers, they have not tried the phone numbers. Kindly confirm the receipt otherwise replace the Godrej product with your cost. Second complaint is at the time of purchase they were agreed for gift also whereas after receiving cash informed there is no stock and you can come and collect next day. The next day also same reply. Do you think this is a way to treat the customer after receiving entire amount of cash?. If this continues this will damage the goodwill of SATHYA AGECIES Erode. Kindly take care of issues on priority basis. S.P.Saravanan, MSV Apartments, Old pallipalayam road, KOMARAPALAYAM. [protected]

​Fraud people are working in Sathya Agencies Madurai West Masi street Branch.

I bought a whirlpool 215 IMPWCOOL ROY 4S INV SAPPHIRE HIBISCUS-E refrigerator from there Sathya Agencies Madurai. After paid full amount for the fridge, the Agency delivered the product with scratches and dust. Bottom Thermacol seems melted. The rubber stop at the door is full of black dust. They believed the demo product, not a new box piece

I informed this to the salesperson. Initially, they started to convince me saying that the product is very new and box piece. But the product was opened and it was a demo piece.

Finally, the agreed to replace the fridge. But again they delivered(replaced) the demo product, not a new box piece.

The sales person says that it was a new piece. But actually, the product was returned / demo piece. Not a new one.

The salespersons are there to lie and sell the product. Their aim is to loot the money from people.

I inform the salesperson that I was not satisfied with this product. Still, I accepted that product since there is no stock available with the same model and colour.

I'm not really happy with Fridge and purchase with Sathya agency Madurai.

Also, the salesperson said that the fridge doesn't require Stabilizer. It can run without stabilizer.

But the service person from Whirlpool has come and said that it is highly recommended to use a stabiliser. Also, he added that don't believe the salesperson statement, they would tell anything to sell the product.

Now I have to spend another Rs.2000 to the stabilizer.

Fraud people working around in Sathya Agencies Pvt Ltd.

I will never anyone to BUY any product from Sathya Agencies Pvt Ltd.

Really fed up with the money looting people in Sathya Agencies Pvt Ltd.

I have purchased Sony 49" led TV through Sathya, Thiruvarur before an year. Now suddenly the TV is not working and I have asked for a doorstep service. A technician from Kumbakonam visited our house on 26th May and informed that there is a problem with the mother board and we need to check in Kumbakonam and asked me to take the TV unit to their office. At the time of purchase the salesperson from Sathya, Thiruvarur informed that anything can be done then and there itself but I came to know it's just a false commitment.. I visited Sathya and asked him to arrange for the service but no one responded in a proper manner.. By Monday 27th May I took the TV unit to Kumbakonam Sony service centre and they have informed it will take 3 days to complete it. Eventually a person called and informed me to pay Rs 14000. I bought this TV for Rs 85000/- before 14months and EMI itself not yet closed. So is this the quality of a product that you are selling to a customer. This is crazy Not even 2years got completed which means Sony products will not be able to last for two years. I think there should be some value for what customer is paying for the product. I request a reply ASAP to sort out this matter promptly.

Myself Deepika, ordered Hitachi ac on ramazan day in tambaram sathya store..they said after 2 days it will get delivered and the next day they will come for installation..it's been 5 days.. installation not happened.. after 4 days ac got delivered..when I called them they lied to me..they tried to cheat me..worst service.. worst means very worst..they don't even give proper response when we call them for the enquiry..Nelson, Kasi are the...

I purchased a volats ac at march'2016 in sathya agencies, salem. When i bought it was seasonal offer such as 5 years extended warranty will cover both ac and compressor.
After given the complaint from Consumer complaints at Aug'2018. Temporarily they resolved the issue and promised me that until 5 Years we assure to cover the warranty. Last week, completely AC not functioning. So i raised the complaint from Voltas Customer care, Sathya Showroom (Salem) as well as Sathya CRM(Chennai). But till now they didn't take any necessary action. When I booked the complaint from Voltas CC, some person came for inspection. But i enquired with them, they are not Voltas CC person, they came from Third part vendors. So Its really kind of Forgery and cheating.

Last time they did the service including Gas filling ( I paid the amount), But within 8 months completely gas leaked off . They are serving the customers, simply they are cheating and trying to grab the money from customers.

If they are not taking necessary action, i will go at next level also.

For that i need to send one message to volatas specific number with format. Sathya didn't guided properly for sending messages, anyhow i sent the message and didn't get any reply back. So i approached the manager within a single day, they given false promise as "don't worry sir, we will take care". But,

Now i am trying to claim the warranty for some problem in my product with voltas cc. They said me that your product was not covers the 5 yrs extended warranty. I really shocked and approached sathya agencies, salem. I didn't get any proper feedback and telling some rubbish things. Moreover i compared with my product serial number and bill copy serial number, it is entirely different. So i confirmed that something forgerry happened and approached sathya again. The manager told me that we will sell all the product like this only with different serial number.
Really i didn't understand how this much big organization replied like that. If my problem not get resolved, i will do the necessary action against sathya agencies, salem.

Hi, i have bought one year before hitachi ac from sathya agencies tuticorin branch.
But from the beginning onwards, i am having service related issue from hitachi ac. Nobody responded my service request and within one year my ac cooling very poor... So please don't sell hitachi ac in your shop... And also put the pressure to hitachi service for resolving my issue.

Delayed in receiving the gift for my tv purchase. Also its damaged one, escalated before two months and following it with weekly, so for not replaced. Keep on delay to deliver the products.

12th feb tv purchased.
Invoice no. [protected]

This is my worst expirence thru சத்யா online purchase.

The manager not responding, keep on saying that, will be delivered your products by today, but so far more than three months my products not delivered yet.