Sathya Agencies Complaints & Reviews

Dear sir, i purchased samsung air conditioner, led tv and whirlpool freeze in sathya agencies at kancheepuram on 2nd april 2019 through a dd mode. Those items are delivered on 4th april without invoice while delivering things i am asking them to issue invoice they said that due technical problems we can't issue invoice today we will send you to email tomorrow. But still i'm not received any mail from them. Due to busy schedule of my job work every day i'm contacting them through phone call to send invoice. Now, i have to submit invoice immediately in bank because i availed furniture loan and also still no technician come to installation of air conditioner. This issue also i'm intimating them through call daily. Thoso persons who i'm contacting mr. Mukesh ([protected]) and mr. Ramkumar ([protected]). Kindly go through our compliant immediately and resolve it soon. I promise you that i will never purchase any item anyware in your sathya agencies in future. I'm regretting for your very very worst service.
Regards,
Vijay
[protected]

I bought onida ac from t. Nagar outlet on thursday. He showed many features and he claimed it's a new edition with alexa and smart connect features during demo. But the item delivered was wrong with no smart features. And this ac was manufactured on 03/2018. When i asked for the explanation he said 2019 will be printed only in 2020. I checked pricing for the current model which comes around 32k. If that the case how can you bill that for 37000. I need a proper solution for this. If not what is the procedure this further. During the call he said ac has been sent form the show room. If that the case you ppl pushed me the demo model to me. Is it?

Bought samsung ac for 41000.00 and they (Sathya electronics) gave commitment to give gas stove as complimentary. But they delivered plastic containers worth (Rs.9.99) as gift and even the gift item has tag with customer name rajeshkumar (Not mine). I returned the gift to sathya they simply take it even without replacing the plastic item. While asking for gas stove they said stove is costly we can't afford it. They didnt even acknowledge the product return. The worst customer service by medavakkam sathya electronics. Better peoples can go for online shopping to prevent these types of headaches.

Hi i purchased combo offer of lakshmi grinder, stove, mixie and iron box on 15th january 2018 in thiruvanmiyur branch they provided only manual bill saying some problem with several will provide bill copy later. But till now i haven't received now i am facing problem for claiming warranty. U am trying to reach them no response very worst service please arrange for bill copy at the earliest

Hi, i am from singaperumal koil. Yesterday i bought blue star cooler but blue star freezer is delivered. Today i visited to sathya i asked them you are delivered wrong product i need cooler not freezer but they said we are not replaced because alreay your emi is processed also we given product model for finance so we are not able to change. Branch manager told us we cancel the bill but you have to pay the emi. Please help.. I am a regular customer of sathya... Already i bought 3 ac and 3 fridge and two tv... Everythibg is good. Manager name is nithish...

We purchased Samsung Refrigerator (RR24N287YU8) on jan 26th 2019, from Tambaram branch, but right from the day on installation we can hearing a loud abnormal noise from airflow, the service person who visited just tried to convince me and could not do anything about the sound.
Sathya showroom sales persons are saying they are not response for this, then why they convinced me for 30min while purchasing.
we feel unsatisfied with this new product and request to eradicate the problem or suggest an alternative.
Hoping for a good resolution at the earliest.

This is gokul from erode. Before 5 months i purchased a sony tv 55inch in sathya agencies erode. At that time of purchase they assured that you have a cash back offer for hdfc credit card. I paid a full amount and purchased the tv nearly 90, 000. They told that with in 90 days you receive the cash back offer to your account. But now more than 150 days completed there is no update. If i ask to sathya agencies they ask me to contact hdfc bank. During the time of purchase they didn't convey that you need to contact bank only regarding cash back offer. Now only they told like this. So kindly clear this issue as soon as possible.
Thank you.

My contact number : [protected]

I have bought philips led tv (With 5 years warranty) on 9/11/15 in satya agencies t-nagar and at the time i didn't had any idea to buy the philips tv. But the marketing people working in the showroom suggested to buy the philips tv and informed me that sathya agencies will provide service to the philips tv for 5 years which i bought, even if the services are not provided at the philips service center. I have reported issue with the tv to the sathya agencies via phone since 7 days. They have been saying that the people from sathya agencies will come to provide the service. But today they are saying that i need to contact the philips service center directly to get the issue fixed. I am contacting sathya agencies to fix the issue because the philips service center has been closed long time back. We bought this tv as per the suggestions and recommendations provided by the marketing people working in the showroom. But the response provided by the team is not upto the expectations. Is this the way you treat the customers. I have been buying all the household items in sathya agencies since 5 years. And now the team is not providing proper services. Please consider this feedback and provide proper services which i have requested. People buy products based on the trust they keep on you and your words. So, try to keep up the promises. Kindly check and reply here. Waiting for your response.

Dear sir/mam
This is gokul from erode. Before 4 months i purchased a sony tv 55inch in sathya agencies erode. Nearly i paid 1lakh rs. We are connected with stabilizer also. But from last week onwards tv is not working properly. I called to sathya agencies and informed clearly about my problem. They told that we send the technical support to your home. They will clear your problem. Technical persons come and check the tv and they told we need to take your tv to our service center and check what kind of problem is. Last two days i called to service center and asked when you will clear the problem and return the tv. They convey that it takes two days time, monday we cleared it[protected]. But today they told that i takes another 25 days time to clear the problem. Because spare parts is not available. It will come from abroad. Again i called to sathya agencies regarding this problem but i didn't receive a proper response. My question is that at the time of purchase you gave a assurance that what kind of problem arises we will take care. We spend 1lakh rupees. Now you didn't give a proper response. Whether this is the proper service from your side. Really it's very worst. If this continues surely we don't suggest your agencies to other. Kindly consider the customer request and take proper action to clear my problem.

Name : gokulraj

Purchased : sathya agencies, erode (Near to reliance mall)

Mobile no: [protected], [protected]

Dear sir,

My lg washing machine reparse. 10/1/2019 informed your dealer (Products purchase stores) sathya agency tuticorin. 11/1/2019 sathya agency service man see the machine repair estimate 4400/-said. I advance 2000/pay. But not give me receipt.
25/1/2019 i call sathya agency his say order lg spare parts please wait repair soon.1/2/2019 sathya service man come repair washing machine. Total amount pay 5450/- not give bill he say bill sent to sathya office. 2/2/2019 repair the machine extra sound and water legage problem machine not running. Immediate i call sathya agency say the problem. But not respect. He invoice not sending me.

I call 5/2/2019 lg customer care. Say the problem. Check the machine.
6/2/2019 lg service man come see the machine. He say the spare parts is duplicate so great problem.

One again i call sathya agency please repair and ratify.
He not respect

My machine running up to 31/1/2019
But last 7 days my machine not running

This matter creative problem me and my wife
Fighting me and my wife

Last 3 day i not sleeping, not eating

Please solve the problem

Thanking you
Murugesapandy n
[protected]
[protected]@gmail.com

I have purchased carrier ac from sathya electronics, nagercoil last year 1-4-2018. Now i am facing with the cooling issue as of now. It is comes under warranty for 1 year. So what should be done in the period of time. I have asked service people to regarding this last time but no proper response from them. Because its comes under warranty. But still no response. We are facing cooling issue with the air conditioner.

Thanks and regards

I have buy a maharaja mixer grinder form sathya agencies, theni on 20.07.18. On the day 01.01.19 the mixer grinder was not working. So i have give the mixer grinder to sathya service, theni on 02.01.19.. This above mixer grinder have warrenty. But now i cant get my mixer grinder as on 01.02.2019, 1 month over.. What can i do... Kindly do the needful.

Here's bringing to your notice, customer care was worst and the behaviour of a staff was too annoying.
We had looked for a whirlpool 215l refrigerator and booked it on 27/01/2019. We were attend by your saleswomen (Ms. Girija). On 28/01/2019 we paid the entire amount and confirmed the order, only after paying the amount they say that the particular model ran out of stock and it cannot be delivered. We arugued that why didn't she inform it before paying the amount for which she did not have an answer.
But another person from the same store promised us to deliver it within 3days. Later we enquired about the delivery but they did not have the patience to respond properly.
That saleswomen was too arrogant like as if we are asking her own refrigerator. We pay the money for it what is wrong in enquiring about it.
Due to her behaviour we had to cancel the order and ask for a refund. She told it will take 1wks to reflect in our account which is okay, but the way she told it was annoying.
She is questioning us that "why did you pay" the amount for a stock out model but how will we know that it has ran out of stock?? It's her duty to inform that before taking the amount from us.
Customer service is the key for a good sales. Your purasaiwalkam branch is not up to the mark and that particular saleswoman she shouts in front of other customers as if it was our fault.
Our only mistake was to making your agencies as our choice?!!

I have place the order 4/11/2018 just three month back, 49 inch tv now display 5mm image from the bottom side blud image, i have made a complaint 3 weeks back now they are telling some tv picture tube parts issue, i have requested to replace the tv because its under warranty 1 year, now they are telling we should inform with in three days only they will replace the tv, otherwise not possible then y are telling one year warranty, now am going to for consumer court, going to make complaint against sathya showroom t. Nagar & lg service center. They are selling only scrub products for the customers do not buy any products from sathya.

Dinesh. N (Ba. B. L).
[protected]
[protected]

I bought lg led tv on sunday stil they did not come for installation very very worst service which i have faced wid them. No concerns about customers. Customer service is bad. And also thy said tat along wit tv u ll get airtel dtch setupbox tat too we did not recieve. Its about 3 days. And my emi statement also i dint receive yet. Totally fraud dnt buy any product from them.

I bought sony tv last year january at sathya agencies, kelambakam. Offer product for this is power bank worth rs.3500. They said that there is no stock at that time and deliver it as soon as the product is available but i didn't receive it yet. There is no proper response from sathya. I called the sales person many times but not giving proper information. I also registered complaint before but no use. One sales person from sathya called me after i registered the complaint and said that there is no pending offer product noted in the bill. Trying to fool customers?? Take proper action

Problem not yet rectified, your service person came and done the service but not problem not rectify open the TV but they didn't close properly, only my mom was there at home she does no anything abt the tv, I think TV was manafautre defects products you sold, we are not at all satisfied your products, it's cost 85k not 1000, 2000 Rs we can't leave that I want TV replacement of the TV it's under warranty.

Tcl led 55p65us was ordered by g. Jeyaram cell no [protected] and delivered from sathya agencies 145/5b/1 ettayapuram road tuticorin pin 628003 sales admin s. Priyatharsini and gst invoice no is [protected]and internal doc no is [protected] and ordered no is [protected]. The problem is after delivered no one to come installation and remote missing, connection cable missing and tv stand missing and warranty card missing only tv inside the box. We called so many times to fix but no one giving proper reply. It's very disappointed for me and i am regular customer as well. Can give me explanation please and do the needful assistant. This kind of customer satisfaction spoling sathya agencies reputation. Thank you.

We bought a faber chimney on january 1st 2019 at madippakam sathya branch that came with gas stove and gold coin for 15990. The salesman showed us 3 burner stove and told this is the one you will get for this offer. But they sent a 2 burner instead 3. When asked he is not accepting that he mentioned. I also bought 1 fridge which has come as mentioned. I see this kind of sales as cheating the customers. I also referred my friend who bought ac and fridge the next day. You gave me a very pleasant experience. Hereafter wont recommend your shop for any one. Also going to write bad review as this s a true experience for me. There s no need for me to tell lie n also i bought both for cash no emi.. Balaji bill number is 9043.

I have bought ac in sathyas on april 7th 2018 and made emi option with capital first. At that time, sathya published advertisement in newspaper in patnership with capital first for waive off of last emi when we complete the loan. But last emi is not waived off and it is debited from my account. I have enquired with capital first and sathyas t. Nagar branch manager. They both said "we will check and revert and gave phone number". But no one is responding and clearing the issue. Please take this issue and resolve for us. Invoice number is [protected] and internal document number is [protected] dated 07.04.18