Sathya Agencies Complaints & Reviews

Address: Chennai, Tamil Nadu, 600028

Invoice no: [protected] on wednesday 15/08/18 i have purchased samsung nu7470 smart led tv, the staffs from sathya promised me that they will deliver the product on the next day 16/08/18 but due to some technical issue they didn’t do it. But today i received a message from sathya agency regarding my product, it was out for delivery at 12:26pm. I called the delivery person he didn’t atten the call and after many calls he told that he is near my house and product will be delivered at 5:00pm and after 5 pm again i called him and after many calls he answered me he told between 6-6:30 he will deliver my product and he told he is alwarpet which very near to my house. And i waited for him the whole day and they didn’t come has promised. And 8:00pm he told he’s in mylapore and asked for address i told him the address and mylapore is just some meters from mandaveli. And 2 hours later he told he is in my street and i waited for him from 9:30 - 10:10 and again he didn’t come and called him and he said he’s in my place, he played well with me and my emotions.. From 12:26pm to till now i waited for my product but still i didn’t received. For sure i will file case on sathya agency and i will sue guys..,

Aug 21, 2018

Complaint marked as Resolved

Thanks for the immediate response..

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Aug 21, 2018

Updated by Naren267 The problem has been resolved.Thanks for immediate response..

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Address: Salem, Tamil Nadu, 636010

I purchased a volats ac at march'2016 in sathya agencies, salem. When i bought it was seasonal offer such as 5 years extended warranty will cover both ac and compressor. For that i need to send one message to volatas specific number with format. Sathya didn't guided properly for sending messages, anyhow i sent the message and didn't get any reply back. So i approached the manager within a single day, they given false promise as "don't worry sir, we will take care". But,

Now i am trying to claim the warranty for some problem in my product with voltas cc. They said me that your product was not covers the 5 yrs extended warranty. I really shocked and approached sathya agencies, salem. I didn't get any proper feedback and telling some rubbish things. Moreover i compared with my product serial number and bill copy serial number, it is entirely different. So i confirmed that something forgerry happened and approached sathya again. The manager told me that we will sell all the product like this only with different serial number.
Really i didn't understand how this much big organization replied like that. If my problem not get resolved, i will do the necessary action against sathya agencies, salem.

Aug 9, 2018

Complaint marked as Resolved

Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Aug 09, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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Address: Chennai, Tamil Nadu, 600099

Website: www.sathya.in

Purchase panasonic tv on 22.07.2018. Still iam not received the product. Your people are not response properly. One of the manager name mr. Anand he is not picking up my phone calls also. The same person only demo the product and incharge at the time of billing. When can i get my product. If it is deliverable or not??? *one of the worst hospitality and customer satisfqctuon in my life*

Mobile number :[protected], [protected]
Location : sathya, kolathur branch, chennai

Sep 9, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Aug 06, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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Address: Kanchipuram, Tamil Nadu, 631501

I transferred 65900 to city union bank account thru imps for the mobile phone. Please reply as soon. I transferred thru netbanking. Please check your account and send the product. I want blue colour. Please reply me soon as possible. My name is c andrew manoj. I transferred from indian overseas bank. My account no is [protected]. Please contact me as soon as possible.

Aug 24, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Jul 24, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

As discussed with you, we kindly request you to share the UTR/Transfer details, to check your receipt of funds.

Awaiting for your response. Assuring the best of services from our end.

With regards,

SATHYA CRM
[protected]/[protected]

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Address: 637407

Sir / madam...

My complaint already communicated to you i have a ticket number of [0e6-22c4c734-008b] fyki,

Unable the my complaint, it is possible of not reply,

Do is possible or not given a the written approval via email as soon as possible, but right now no response on your side,
*correct my issue when as soon as possible *

Regards,
Chandrasekar. S

Jul 30, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Jun 28, 2018

Updated by chandrasekar0469 BELOW MENTION E-MAIL CONVERSATION DETAILS FOR YOUR KIND INFORMATION,

[protected]@sathyaindia.com
Jun 25 (3 days ago)
to me
Hi chandrasekar,
We have received your details. Thank you for the same. We hope we would be able to fulfill your needs.
Please keep this email for future reference. Our person will contact you in a short while.

Best Regards
Sathya India

Visit us at www.sathyaindia.com

Chandra Sekar <[protected]@gmail.com>
Jun 26 (2 days ago)
to noreply
Dear sir/Madam,

why not reply my issue ?

Chandra Sekar <[protected]@gmail.com>
Jun 26 (2 days ago)
to noreply
correct my issue when as soon as possible

Tks,
Cs

Chandra Sekar <[protected]@gmail.com>
Jun 26 (2 days ago)
to SATHYA

[protected]@sathyainfo.com
Jun 26 (2 days ago)
to me
Dear SATHYA Patron,

Thank you for contacting SATHYA Technosoft!

This email is confirmation that we have received your request and has assigned a ticket number of [0E6-22C4C734-008B]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue.

A Customer Support Specialist will be working to get back to you with an answer as soon as possible.

Because the majority of requests require research to resolve, it can sometimes take us up to 24 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 15 minutes during the business hours: Mon - Sat 10 A.M to 6 P.M (IST).

Though we will do our best to respond to you as quickly as possible, sometimes the best way to get immediate answers is to search for self-help articles to resolve your issue at https://support.sathyainfo.com/Main/Default.aspx

You may also post your issue in the SATHYA Support Portal. For more information refer the presentation here!

We hope this is helpful and again, thank you for contacting us. We’ll be getting back to you very quickly!

Sincerely,
SATHYA Support
View this Ticket Online

From: Chandra Sekar <[protected]@gmail.com>
Sent: Tuesday, June 26, 2018 3:13 PM
To: SATHYA Technosoft India Pvt Ltd <[protected]@sathyainfo.com>
Subject: Fwd: Mail Received

[protected] Forwarded message[protected]
From: Chandra Sekar <[protected]@gmail.com>
Date: Tue, Jun 26, 2018 at 12:13 PM
Subject: Re: Mail Received
To: [protected]@sathyaindia.com

correct my issue when as soon as possible

Tks,
Cs

On Tue, Jun 26, 2018 at 12:09 PM, Chandra Sekar <[protected]@gmail.com> wrote:
Dear sir/Madam,

why not reply my issue ?

On Mon, Jun 25, 2018 at 2:42 PM, <[protected]@sathyaindia.com> wrote:
Hi chandrasekar,
We have received your details. Thank you for the same.. We hope we would be able to fulfill your needs.
Please keep this email for future reference. Our person will contact you in a short while.

Best Regards
Sathya India

Visit us at www.sathyaindia.com

[protected]@sathyainfo.com
Jun 26 (2 days ago)
to me
Dear Sir/Mam,

Greetings!

Welcome back to SATHYA Online Technical Support.

Kindly mention the detail nature of the complaint you are facing.

Kindly share your register name or mobile number.

Thank you for your patience and co-ordination.

Sincerely,
Sneha
Support - sathyainfo.com
sathyainfo.com
www.sathyainfo.com

From: Chandra Sekar <[protected]@gmail.com>
Sent: Tue, 26 Jun 2018 15:13:16 +0530
To: SATHYA Technosoft India Pvt Ltd <[protected]@sathyainfo.com>
Subject: Fwd: Mail Received

[protected] Forwarded message[protected]
From: Chandra Sekar <[protected]@gmail.com>
Date: Tue, Jun 26, 2018 at 12:13 PM
Subject: Re: Mail Received
To: [protected]@sathyaindia.com

*correct my issue when as soon as possible *

*Tks, *
*Cs*

On Tue, Jun 26, 2018 at 12:09 PM, Chandra Sekar <[protected]@gmail.com>
wrote:

> Dear sir/Madam,
>
> *why not reply my issue ?*
>
>
> On Mon, Jun 25, 2018 at 2:42 PM, <[protected]@sathyaindia.com> wrote:
>
>> Hi chandrasekar,
>> We have received your details. Thank you for the same. We hope we would
>> be able to fulfill your needs.
>> Please keep this email for future reference. Our person will contact you
>> in a short while.
>>
>> Best Regards
>> Sathya India
>>
>> Visit us at www.sathyaindia.com
>>
>
>

Chandra Sekar <[protected]@gmail.com>
Jun 27 (1 day ago)
to support
Sir / Madam...

my complaint already communicated to you i have a ticket number of [0E6-22C4C734-008B] FYKI

unable the my complaint, it is possible of not reply,

regards,
Chandrasekar.S

Chandra Sekar <[protected]@gmail.com>
Jun 27 (1 day ago)
to support
Team,

Do is possible or not given a the written approval via email as soon as possible,

tks,
CS

Verified Support

Jun 28, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Aug 28, 2018

Updated by chandrasekar0469 hello team,

this is last warning when resolve my problem

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Address: Krishnagiri, Tamil Nadu, 635121

Website: no one is responding

I have purchesed faber chimny from sathya agencies - krishnagiri, after the demo technician is visited and found the same model will not suit with my site, so i have been returned the product to store by next day, its almost 1 month, i told them to arrange concern model which is suits my site, after a many followups store person told not possible to arrange, so i informed them to arrange ao smith water geoger, they failed to arrange, from 15 days back they committed refund, for that i have been share my account details, but am following with the store person, not received my refund, please do process the same on priority basis, if you people will failed to arrange i will fight with you people legally, and i will claim my mental arrestments, i have been saved all the call details of your fake committments. My contact number - [protected].

Aug 6, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Jul 05, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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Address: Kanchipuram, Tamil Nadu, 600100

Hi this is vinod kumar, i bought a symphony air cooler in sathya medavakkam tamilnadu branch through credit card on 20/06/2018. When delivered to my home i came to know there was no warranty bill attached with the product and backside air filter bit damaged. I was following up with medavakkam branch for the past 4 days and no resolution. I was very disappointed and need immediate action and resolution.

Jun 29, 2018

Complaint marked as Resolved

Completed.

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

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J

Jawa jawa

from Chennai, Tamil Nadu

Jul 11, 2018

Sathya tecnision all not good . My ac is not working gas is likage . Dot buy any thing sathya shoping . Becase no one give courect answer . Customer care also not give proper answer. Only sale this company any staff no one help . Dont buy anything...

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Address: 620020

We purchased an air-contioner bill no:6453 on 22.04.2018 from
Sathya agencies pvt. Ltd., no-2, karur bye-pass road, annamalinagar, trichy18. For our father aged 77yrs immediately after his discharged from the hospital for his health purposes in this hot summer. But the a/c worked for only a week and the stopped. There was no blow from the unit only the light is on. After repeated complaint the office in charge says that the report has been produced saying customer not in station so call has been postponed. When i came to know this i called the concerned technician in the given no:[protected], he frankly (& is genuine) told that he had not made any call to us & had not given any report to the service center. Immediately i made a conference call to the service center with the technician on line, then the lady says it is some other client. The technician felt sorry & attended the complain said there is a problem in motor. So i will suggest for replacement of the motor in the service center but the problem is it still not solved as it works only when the technician attends the complaint make it run next day it does not work. After many attempts it is still in same stage. Yesterday, i came to know that another technician attended and changed the board for the problem is motor blower complaint.
I am not satisfied with the product & service.
I need the unit to be changed. At least the indoor unit. Its high time for our patience from the date of purchase. We cant bear a single day more.
We wait only till tomorrow for replacement of the unit

Jun 27, 2018

Complaint marked as Resolved

The Complaint has been attended and replaced a blower motor. The complaint is resolved now

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

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Address: Madurai, Tamil Nadu

I have been promised of installation on the same day. But they have not done it as promised. I am seriously upset with your agency in madurai. Because i got the ac only after they promised me of installation of the same day. I have heart patient in my home and i said about my emergency this is unfair on your part. We believe in companies like you. But we feel cheated when you people do like this. This is so irresponsible on your part. The marketing agent name is samy. I sincerely hope that you take the necessary action and consider my complaint seriously.

Aug 7, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

Jul 05, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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Address: 603202

Website: www.sathiya.com

Dear sathiya,
I bought godrej fridge in guduvancherry sathya for that product i not received 10% cashback yet. I have complained many times but there is no response from your side. I have attached Bill here. Please provide me as soon as possible.
Details:
Invoice No : GUD1-16/[protected]
Purchase date : 18/11/18
Purchase Rs.18900
Kalidoss
[protected]

Jun 15, 2018

Complaint marked as Resolved

resolved

Sathya Agencies customer support has been notified about the posted complaint.

Jun 11, 2018

Updated by Kalidoss23 10% cashback not received already more times complaint.

Verified Support

Jun 13, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Jun 15, 2018

Updated by Kalidoss23 My complained resolved

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B

Bala Nagarajan

Jul 13, 2018

I paid for higher end fridge. It was delivered lower model. Your cheating the customer. Both the fridge look like same the model no. Internal different. I am gping to make complete against sathya agency.

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Dear team,

We bought a fridge in purasaiwalkam branch last week 26/05/2018. Before billing we were informed to the sales person person as it's exchange process, however he couldn't mentioned in the bill. It leads to the old fridge has not been taken from home and he increased transportation cost also included in the bill. Before purchasing they giving false commitment for the sales. This is really unacceptable from the showroom. Kindly do your help on this. Please find the below bill details.

Customer name - durai
Invoice number - [protected]
Sales person - hari babu
Internal document number - [protected]

Thanks for understanding!

Regards
Balaji (On behalf of durai - owner of the product)
Cell [protected]

Jun 5, 2018

Complaint marked as Resolved

Hi Team, Really appreciate Ms. Dhana lakshmi who helped me to close the issue, she was following up until the issue is resolved. Also I would like to appreciateÂ Sathya Agencies compliance team, because I had never seen as any other company givingÂ first importance to resolve the customer problem.. Thanks a lot team Regards Balaji

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

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S

Sruthi Bala

from Thiruvananthapuram, Kerala

Jun 12, 2018

I bought a grinder before 6months.now while using I am getting huge noise and it's not working properly. Registering complaint for the past 1 month. Very worst response from sathya and also sowbaghya customer care. They don't value their customers at all.

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Address: 600 116

Dear sir,

This is s. Malikunnisa from porur, chennai. I have bought a samsung led ua49mu7000 in the sathya expo held at chennai trade centre on 13.05.2018 vide their cash bill no. 6655 dated 13.05.2018. I have paid rs.21, 500/- on the same day and the balance through bajaj finserv. The tv was delivered on 17.05.2018 (Sathya's gst invoice no. [protected]) and installed on 18.05.2018.

Since the installation was done in the evening time and we were in the pressure of completing the fasting formalities of ramadan, we failed to notice that the tv was not fresh packed and there was no transparent sticker on the tv screen and there was no tv specification sticker in the packing. We strongly feel it is a display unit and not a company packed.

Having bought a product of samsung for an amount of rs.90, 000/- and i have been delivered with an old piece is completely dissatisfying me and it is creating a mental stress and agony, as you know that this is not a small amount to easily adjust or ignore. Till date i have not received the invoice copy from sathya agencies pvt. Ltd. And there is no proper follow up after sales.

Hence, i request you to replace with a fresh product immediately to have a satisfied purchase of a samsung product.

A line of reply on action is solicited.

Regards

May 29, 2018

Complaint marked as Resolved

The problem has been resolved with utmost care. Mr. James who has marketed and sold the product to us has taken initiative to replace with another piece. Ms. Dhanalakshmi of Sathya's HO was kind enough to take up the matter to the head of the department and has done the needful. Mr. Bala of Sathya OMR was also helpful in resolving the issue. Thank you for the courtesy extended to us.

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

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Address: 641606

Sir,
I have purchased a sony HT for Rs 30800 on 14.05.2018 at your Tiruppur branch. But they have delivred a displayed unit on 15.05.18. Many of th staff are well known to me as I am working in CUB. I have informed them to get back the product and to deliver a fresh unit. Please avoid this type of acts. Do the needful at th earliest.

S. Sriram
CUB
NALLUR

May 17, 2018

Complaint marked as Resolved

Prompt reaponse from the company HO to resolve the issue... thanks to sathya agencies

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 16, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

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Address: 607802

Website: sathya electronics agencies

Sir nainganeyveli sathya la oru split ac vaingano antha ac model (Godrej eno) customer name anandan. Product v2ku vanthudichi an atha fit panna installer varala sathya u ku phone panna entha oru response ella. Neinga eppa neyveli sathya mala action adukiringa ella na nainga undana entha ac a sathya u ka return panniduom... Do immediate action place (Sathya arch gate neyveli)

May 12, 2018

Complaint marked as Resolved

ok

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 09, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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P

Params Easwari

from Chennai, Tamil Nadu

May 21, 2018

Not getting chillness at all from AC.

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Address: Thanjavur, Tamil Nadu

On 03rd may myself purchase a lg led tv in sathya agencies showroom, that day they confirm about installation will happen on next day eod but till now there is no installation happen in my home. Myself directly contact to the concern person on 4th may they confirm that they will send as soon as possible but nobody came for installation and demo. Myself attached the stand and complete the same to run the tv. I never expect such a thing happen in sathya agencies, we are awaiting long period to install but no one take the responsibility to do the service after sales. They are thinking about sales only not for customer satisfaction and service. Very very poor.
Kindly take as a complaint on high light the same.
Name - sathyan
Contact no - [protected]
Purchased product - lg led tv
Purchased city - [protected].

May 12, 2018

Complaint marked as Resolved

Thank you for your respond

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 09, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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K

kirubakari

from Chennai, Tamil Nadu

May 31, 2018

Sir,

i'm purchase bajaj finserv online voltas air cooler

pls cancelled my order
my order no:[protected]
my seller name sathaya agencies chennai branch

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Address: 600042

I have purchased hitachi window ac 1 ton at sathya agencies, velachery branch, chennai vide invoice no.[protected] dated 24.4.2018. At the time of purchased the sales representative mr. Selvam and ac sales in charge gave me an assurance that my old lg 1 ton window ac will be taken back and give rs.1500/- and finalised my purchase. While billing i asked whether they will mention about taking back the old ac in the invoice, they said it is not necessary and again told that as soon as the installation is finished their people will come take the old ac. One ms. Sathia of ac sales representative is also aware of this. The new ac installation finished on 25.4.2018 and i informed them and they assured that the old ac will be taken back immediately. Everyday i telephone them and even visited one day in person and they repeated the same word "sir, dont worry the old ac will be taken tomorrow. We will defenetely take the old item. On 30th april they informed the person who will take the old ac and gave me his phone number. His name is ram kumar. I even called him daily and he will politely reply that he is come today like that but never turns up. Today morning also i called him he said sir today my people are coming to velachery to take your old ac. But not responded. My question is why the famous organisation like sathyta could not solve the minor problems like this and which gives unnecessary torture to the customer. It is already 11 days when my old ac will be taken.

May 8, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 07, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

May 07, 2018

Updated by Suriyan Ravi Resolved

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Suriyan Ravi

from Chennai, Tamil Nadu

May 7, 2018

"Resolved". Sathya Agencies customer care really taken quick action and resolved my issue. I hereby thank especially Ms. Dhanalakshmi of Sathya for her immediate response and follow-up.

Ravi

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Address: Chennai, Tamil Nadu, 600042

Website: Direct show room at Velachery chennai

Hi,

I went to buy daikin ac model no atkl50xxx. I logged in saturday and logged in with hdfc for approval and all.

I went to buy today as i was waiting for rental agreement as address proof from my owner. Now the person gangathar doesn't know the capable of handling the issue.

I ordered daikin and hdfc finance also approved & he agreed for 40k on saturday, today he says he said for carrier, but not for daikin. And he is not the person to confirm the price & another person came & said that he is the in-charge for confirming the price & cannot be given.

They said for 40500k, i also almost agreed and was discussing about stabilizer along with ac, then again the person came and sought with me by giving bad words we won't sell, you can go for other outlet, it is irritated me and i also fought back to him & ordered for the same price in vasant & co.

Is this the way to speak with customer, without knowing the customer requirement, he has aligned another finance for different product even though my agreed product is already approved in hdfc on last saturday itself

Worst worst service i never seen in such show room. Please take action immediately, else you may lose many customers.

Now i ordered 40500k for ac, 4000 for double booster stabilizer in vasant & co & i liked very much how they handled the customer, even they told for single booster stabilizer, but i ordered for double booster because of their approach.

Regards
Kajendra varathan

Jun 16, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 13, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

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Prakash Vj

from Chennai, Tamil Nadu

May 18, 2018

Tv is getting restarted for every 15 mins automatically...we purchased this tv about 1 year ago in your agency along with ac.. ac had already been not worked for more than a month...but we sorted out that issue by an electrician known to us.. now tv is making an issue... Kindly make sure to sort out our TV issue as soon as possible ...

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Address: 627751

I recently purchased carrier 1 ton with inverter ac but your technician person did not installed it properly and even the ac worked for 3 days and then its not getting power on, i went to sathya showroom and she suggest me to put power stabilizer but yet its not working and why the hell i need a stabilizer? Because in ac there is already a inverter, so send your technician and solve the problem

May 5, 2018

Complaint marked as Resolved

resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 01, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused to you. Please share your Invoice/ contact number, so that one of our Customer Care Executive will assist you.

Looking forward for your email,

Once again sorry for the inconvenience,

With regards,

SATHYA CRM

[protected]/[protected]

May 01, 2018

Updated by JAI LANI ABDUL KADER JAILANI MY MOB NO : [protected]

Verified Support

May 03, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 04, 2018

Sathya Agencies Customer Care's response Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

May 05, 2018

Updated by JAI LANI Dear Sathya.

Thanks for your supporting, our AC now good .

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Address: Chennai, Tamil Nadu

One of the worst customer service you will ever see . We booked a Washing machine and Oven after being pestered by them (we were actually looking for different agency). Gave initial amount of 10k (thank god ) as an advance and registered the delivery details. Itâs been 10days and we are yet to get our booked products. Went to the shop personally demanding the same and again they somehow convinced and sent us back . They were not agreeing to return the advance either. Still waiting for the same . Please think 1000 times before stepping into this ### agency.

Jun 16, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

Please share your mobile no/invoice no, so that our customer care executive can call you and arrange for the service.

Once again sorry for the inconvenience.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 13, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

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Address: 631502

I can buy ondida ac in kanchipuram sathiya show room i date of 10/4/2017one year complete that time our ac not cooling so i have asked your show room person it not responsiblety. I asked questions for you one year your service person not come to free service and general services but that time your show room person as tell as me that problem only with cost of pay service i have tollaley disappointed with your sathiya show room. Any products i need not buying in your wost serives and irresponsible person

Jun 13, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

Please share your mobile no/invoice no, so that our customer care executive can call you and arrange for the service.

Once again sorry for the inconvenience.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

Verified Support

May 13, 2018

Sathya Agencies Customer Care's response Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]

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