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Sathya Agencies Complaints & Reviews

2.9
Updated: Oct 22, 2025
Complaints 749
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347
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Sathya Agencies reviews & complaints page 28

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E
eraje
from Chennai, Tamil Nadu
Oct 9, 2018
Resolved
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Address: Chennai, Tamil Nadu, 600017

I bought a samsung microwave, godrej refrigerator and a daikin ac unit.

The samsung technician came to install the microwave next day. He assembled the unit and tried to test. He was unable to start the oven. He kept on trying pressing the start button and nothing happened. The technician filed a complaint with samsung and spoke to sathya rep. It was agreed that sathya would take the faulty unit and replace it with a new one.

It had been 5 days since the problem happened. I kept calling every day sathya and they would say we will come and deliver the new one. But no show. Samsung would call and ask what is the problem every day. We have to go through the same explanation everyday.

Very frustrating. When i searched the web i found many more unsatisfied customers like me. Public should refrain from doing business with such agencies and stop buying bad items by believing the brand name. Hope you can help the public
Nov 2, 2018
Complaint marked as Resolved 
I am happy to inform that problem was resolved within a week. The Samsung representatives and SATHYA agency were on top of the problem after I filed then complaint. The followed up with phone calls and kept me updated. The problem (piece of packing material was stuck in the start/stop switch) was simple and the SAMSUNG repaired it quickly and the microwave started working, Though I was frustrated in the beginning, I am completely satisfied with the service.
Sathya Agencies customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2018
Sathya Agencies Customer Care's response
Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
[protected]/[protected]
Verified Support
Oct 16, 2018
Sathya Agencies Customer Care's response
Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]
Oct 19, 2018
Updated by eraje
Samsung technician came and fixed the problem.
The problem was very minor, a piece of packing material caught got inside the locking mechanism.
Very much appreciate the customer support constant follow up calls and for handling the issue as quickly as possible.
Though I was frustrated in the beginning, I am happy with their support.
Philips home theater is very very poor and problems.This home theater is bought of 2week program not use full

microwave oven - Comment #3240603 - Image #0
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    M
    Mohamed Rahim
    from Salem, Tamil Nadu
    Oct 9, 2018
    Resolved
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    Resolved

    Sir/madam,
    1.
    I did book philips spa8000b 5.1 home theater on sep 30 at thiruvallur branch. They are not able to give me a product till now and also not returning my money.
    2.
    They are give me demo piece.
    After i did confirm that they are told to give me a new product.
    3.
    Now i loss trust on them, when they are giving to me demo piece.
    So please give my money to return.
    4.
    Account number already sent to sales man dhandapani.
    Thank you

    Yours faith fully
    M mohamed rahim
    [protected]
    Dec 6, 2018
    Complaint marked as Resolved 
    Sathya Agencies customer support has been notified about the posted complaint.
    Verified Support
    Oct 09, 2018
    Sathya Agencies Customer Care's response
    Dear Sir,

    Greetings from Sathya.

    We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

    Assuring our best of services always.

    With regards,

    SATHYA CRM
    [protected]/[protected]
    Verified Support
    Nov 02, 2018
    Sathya Agencies Customer Care's response
    Dear Customer.

    Greetings from Sathya.

    On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

    Looking forward to serve you always,

    With regards,

    SATHYA CRM
    [protected]/[protected]
    New philips 5.1 home theater has been sent after 10 days. But in 5 speakers one speaker is not working.
    Complaint has been raised immediately. But technician sent after ten days...
    Problem solved...
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      S
      selvam2121
      from Jayamkondacholapuram, Tamil Nadu
      Oct 9, 2018
      Resolved
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      Resolved

      Address: 631001
      Website: www.sathya.in

      I bought haier washing machine on 14/6/2017. It got repaired on 13/9/2018. I gave a complaint to sathya agencies arakkonam on 13.9.2018. But one of the technician came to home on 16.9.2018 and he called another person and through phone he opened the back of the washing machine and said motor repaired. We will contact you tomorrow. But he didn't contacted me. I called haier service centre as well as sathya agencies. Both didn't took any responsible. On 8.10.18 i called the service centre they didn't pick my call. Then i tried several times they picked my call and said sir please wait two more days. Whenever i called them they are saying the same dialogue. I really frustrated. Guys sathya is just like online. They didn't take any responsible for any product. Please don't prefer sathya agencies
      Nov 9, 2018
      Complaint marked as Resolved 
      Sathya Agencies customer support has been notified about the posted complaint.
      Verified Support
      Oct 09, 2018
      Sathya Agencies Customer Care's response
      Dear Sir,

      Greetings from Sathya.

      We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

      Assuring our best of services always.

      With regards,

      SATHYA CRM
      [protected]/[protected]
      Nov 11, 2018
      Updated by selvam2121
      This was not resolved they put as resolved
      Nov 11, 2018
      Updated by selvam2121
      Very very very very poor customer service I ever seen in my life. More than two months gone product not yet replaced. Definitely I will go to the court.
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        R
        ram yapap
        from Chennai, Tamil Nadu
        Sep 28, 2018
        Resolved
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        Resolved

        Hi,

        We have bought Ponmani and Vidiem products on[protected] from your showroom. Within one month Ponmani grinder problem and vidiem mixie pulling more power and both are not grinding well. When I contact to coimbatore showroom they have told not to replace these products. But within one month we have faced more problems in these products. Please replace these products.

        Thanks!!!
        Nov 16, 2018
        Complaint marked as Resolved 
        Sathya Agencies customer support has been notified about the posted complaint.
        Verified Support
        Sep 29, 2018
        Sathya Agencies Customer Care's response
        Dear Sir/Madam,

        Greetings from Sathya.

        We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

        Assuring our best of services always,

        With regards,

        SATHYA CRM
        [protected]/[protected]
        Verified Support
        Oct 16, 2018
        Sathya Agencies Customer Care's response
        Dear Customer.

        Greetings from Sathya.

        On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

        Looking forward to serve you always,

        With regards,

        SATHYA CRM
        [protected]/[protected]
        I bought washing machine on June 2017. Washing machine got repaired. Now the date is October 2018. No body took responsible for this product. I am really frustrated
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          A
          AshlyShaji
          from Chennai, Tamil Nadu
          Aug 31, 2018
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu, 600057

          We purchased Haier washing machine on 20th August. The salesman (Mr. Dheena) told us that they will take the old washing machine for Rs. 800 when they come for delivery of the new machine. On 21st August, they delivered the new machine but that person refused to take the old one saying that he didn't get the order from Sathya agencies. We called Dheena and he was not polite and told that they will come and take the machine. I told him very clearly that we live in an apartment and we don't have space. He didn't attend our call after that. We even called sathya agencies (Thiruvotriyur) and informed the case, and yet no proper response from them. A good customer care should not be only untill we purchase the product, but it should be even after that. Very much disappointed. Kindly take action. We purchased from Thiruvotriyur branch.
          Sep 2, 2018
          Complaint marked as Resolved 
          Salesperson came to our home in person and apologized. Thanks for taking action.
          Sathya Agencies customer support has been notified about the posted complaint.
          Verified Support
          Aug 31, 2018
          Sathya Agencies Customer Care's response
          Dear Sir,

          Greetings from Sathya.

          We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

          Assuring our best of services always.

          With regards,

          SATHYA CRM
          [protected]/[protected]
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            M
            Meena Paulvannan
            from Chennai, Tamil Nadu
            Aug 26, 2018
            Resolved
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            Resolved

            Address: 628004
            Website: www.sathya.in

            I had so much belief in this agency because it is best in tuticorin but the ruined... My parents are becoming old for their convenience i want to buy a washing machine for their comfort... We chose this agency and bought a washing machine on 19th of this month and asked for the demo of washing machine.. They asked us to fix the pipeline for supply of water and we completed the work with 2days and asked for the demo... They said they will send on 23th of this month but no one gave any call and no show... Then on 24th nite around 9pm the call came from sathya agency and asked whether they come for demo... And i said no one came after that she said that she will sort out and call me after that... Still she did not call me... And today around 4pm i called the sathya agency shop and no one picked the call... Seriously i felt irritated... And my parents were lost the trust in your agency because of this unresponsible behavior of your people.
            Aug 29, 2018
            Complaint marked as Resolved 
            Thanks for your timely response and resolving the inconvienence.
            Sathya Agencies customer support has been notified about the posted complaint.
            Verified Support
            Aug 27, 2018
            Sathya Agencies Customer Care's response
            Dear Sir,

            Greetings from Sathya.

            We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

            Assuring our best of services always.

            With regards,

            SATHYA CRM
            [protected]/[protected]
            Thank you SATHYA CRM for responding & resolving the query
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              S
              Syedasmasood
              from Chennai, Tamil Nadu
              Aug 25, 2018
              Resolved
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              Address: 627811

              We bought a air conditioner, refrigerator and water heater on 12th august 2018 ac installation is pending also water heater does not work. We raise a complaint about this issue on 15th august 2018. But no one is come to resolve the issue. Also ac installation require a extra copper pipe they require 1200 per meter. Even in metro cities they costs 700 per meter
              Aug 31, 2018
              Complaint marked as Resolved 
              Issue resolved by sathya
              Sathya Agencies customer support has been notified about the posted complaint.
              Verified Support
              Aug 25, 2018
              Sathya Agencies Customer Care's response
              Dear Sir/Madam,

              Greetings from Sathya.

              We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

              Assuring our best of services always,

              With regards,

              SATHYA CRM
              [protected]/[protected]
              Verified Support
              Aug 27, 2018
              Sathya Agencies Customer Care's response
              Dear Sir/Madam,

              Greetings from Sathya.

              We await your response on our easier communication. Please share your Contact/ Invoice number, so that we can resolve your escalation in priority.

              Awaiting your response,

              With regards,

              SATHYA CRM
              [protected]/[protected]
              Aug 27, 2018
              Updated by Syedasmasood
              [protected]
              Aug 31, 2018
              Updated by Syedasmasood
              Thank you sathya issue resolved. And important think I want to say is provide a customer obsessive service in tenkasi branch. Very poor customer service in tenkasi branch
              My number is [protected]
              This is Vijay my phone [protected] &[protected], we bought AC samsung amount around 53000, we got the delivery on 9.09.18.

              But as of now the installation not done, we follow up with concern dealer ( tiruvalur sathya store), but there is no proper feedback .

              Need your intervention to close the issue.
              S.vijay
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                J
                Johny raj s
                from Madanapalle, Andhra Pradesh
                Aug 20, 2018
                Resolved
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                Resolved

                Address: Madurai, Tamil Nadu

                We bought a goodrej ac from sathya in madurai.. We have our car to take it home.. But they are sayin it’s compulsory that they only will deliver it and we should pay 250rs.. What’s this new process that we don’t have in chennai... It like you are cheating the customers.. What is called a document charge that happens only in madurai. Why is that?? I need a verification on this..
                Sep 29, 2018
                Complaint marked as Resolved 
                Sathya Agencies customer support has been notified about the posted complaint.
                Verified Support
                Aug 21, 2018
                Sathya Agencies Customer Care's response
                Dear Sir/Madam,

                Greetings from Sathya.

                We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

                Assuring our best of services always,

                With regards,

                SATHYA CRM
                [protected]/[protected]
                Verified Support
                Aug 27, 2018
                Sathya Agencies Customer Care's response
                Dear Sir/Madam,

                Greetings from Sathya.

                We await your response on our easier communication. Please share your Contact/ Invoice number, so that we can resolve your escalation in priority.

                Awaiting your response,

                With regards,

                SATHYA CRM
                [protected]/[protected]
                I was purchased intex led 5500fhd tv 4 nos for my office use late week one of tv is not switching on .i attach my billing details please take immediate action .

                why are we made to pay delivery charge compulsory even when when we want to take it with our own transport - Comment #3201815 - Image #0
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                  S
                  Sivavs
                  from Coimbatore, Tamil Nadu
                  Aug 20, 2018
                  Resolved
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                  Resolved

                  I’ve bought whirlpool washing at satya agencies, udumalpet. It was an exchange with our old whirlpool washing machine. Satya agency delivered the new washing machine and took the old machine on 18/8/2018. It’s been more than 3 days still they haven’t refunded the money of the old washing machine.in the bill they have charged 100% for the new machine. There is no detail on the exhanged machine in bill. But the bill has “under exchange” seal on it. Branch manager assured that the money will be refunded in 1 day but it’s not happening. Sathya agency please dont cheat customer in the name of exchange.

                  Gst invoice no: [protected]
                  Date of purchase: 18/08/2018
                  Aug 21, 2018
                  Complaint marked as Resolved 
                  Thanks for the support. Issue resolved.
                  Sathya Agencies customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 20, 2018
                  Sathya Agencies Customer Care's response
                  Dear Sir,

                  Greetings from Sathya.

                  We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                  Assuring our best of services always.

                  With regards,

                  SATHYA CRM
                  [protected]/[protected]
                  Dear Sivavs,

                  Kindly contact with your dealer regarding the above mentioned concern.

                  Regards,
                  Whirlpool Support.
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                    B
                    balaji
                    from Kotamangalam, Kerala
                    Aug 19, 2018
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600100

                    We brought refrigerator on 11th aug 2018 in medavakkam, whirpool refrigerator the next day it was delivered on 12th aug 2018, executive visited on 13rd aug 2018 for installation while opening the cover we were shocked the front lane is damaged.
                    We requested for replaced they said it take one week to get new refrigerator not yet received.
                    They have taken our old refrigerator also, we have visited 14, and 15 th aug to sathya agencies for inquiry they have said use the damage one until the new one arrival.
                    But the whirpool representative cleared saying if we are using the damage one the new whirpool you ill not get it???
                    We are suffering for one view, in my home 1.5 year kid is also there,

                    We need compensation of amount of rs.10000 for not usage of refrigeator
                    Sep 4, 2018
                    Complaint marked as Resolved 
                    9952400985, compliant resolved
                    Sathya Agencies customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 20, 2018
                    Sathya Agencies Customer Care's response
                    Dear Sir,

                    Greetings from Sathya.

                    We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                    Assuring our best of services always.

                    With regards,

                    SATHYA CRM
                    [protected]/[protected]
                    Sep 02, 2018
                    Updated by balaji
                    Now they have resolved the complaint and Received new refrigerator after 20 days.
                    Who will bare this one week struggle. if we got money back, then we could have purchased new one in some other shop and used it without having all these problems. Nearly one week, dont know still how much time it will take.
                    why wrong commitment given by sathya, today they told to deliver but why not??
                    They didnt give any single call throughout this week. very very poor customer service, consumer dont offer sathya agencies.
                    I have ordered 2 ceiling fans from sathya online and I have got the assurance that the product will be delivered within maximum of 2 days . But I didn't receive the product yet.
                    Bill No : [protected] and [protected] .
                    Incorrect fridge delivered...i have ordered for black color fridge...but i received grey color...what rediculous is this
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                      Naren267
                      from Chennai, Tamil Nadu
                      Aug 17, 2018
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600028

                      Invoice no: [protected] on wednesday 15/08/18 i have purchased samsung nu7470 smart led tv, the staffs from sathya promised me that they will deliver the product on the next day 16/08/18 but due to some technical issue they didn’t do it. But today i received a message from sathya agency regarding my product, it was out for delivery at 12:26pm. I called the delivery person he didn’t atten the call and after many calls he told that he is near my house and product will be delivered at 5:00pm and after 5 pm again i called him and after many calls he answered me he told between 6-6:30 he will deliver my product and he told he is alwarpet which very near to my house. And i waited for him the whole day and they didn’t come has promised. And 8:00pm he told he’s in mylapore and asked for address i told him the address and mylapore is just some meters from mandaveli. And 2 hours later he told he is in my street and i waited for him from 9:30 - 10:10 and again he didn’t come and called him and he said he’s in my place, he played well with me and my emotions.. From 12:26pm to till now i waited for my product but still i didn’t received. For sure i will file case on sathya agency and i will sue guys..,
                      Aug 21, 2018
                      Complaint marked as Resolved 
                      Thanks for the immediate response..
                      Sathya Agencies customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 19, 2018
                      Sathya Agencies Customer Care's response
                      Dear Sir,

                      Greetings from Sathya.

                      We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                      Assuring our best of services always.

                      With regards,

                      SATHYA CRM
                      [protected]/[protected]
                      Aug 21, 2018
                      Updated by Naren267
                      The problem has been resolved.Thanks for immediate response..
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                        N
                        NagarajanN
                        Aug 2, 2018
                        Resolved
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                        Resolved

                        Address: Salem, Tamil Nadu, 636010

                        I purchased a volats ac at march'2016 in sathya agencies, salem. When i bought it was seasonal offer such as 5 years extended warranty will cover both ac and compressor. For that i need to send one message to volatas specific number with format. Sathya didn't guided properly for sending messages, anyhow i sent the message and didn't get any reply back. So i approached the manager within a single day, they given false promise as "don't worry sir, we will take care". But,

                        Now i am trying to claim the warranty for some problem in my product with voltas cc. They said me that your product was not covers the 5 yrs extended warranty. I really shocked and approached sathya agencies, salem. I didn't get any proper feedback and telling some rubbish things. Moreover i compared with my product serial number and bill copy serial number, it is entirely different. So i confirmed that something forgerry happened and approached sathya again. The manager told me that we will sell all the product like this only with different serial number.
                        Really i didn't understand how this much big organization replied like that. If my problem not get resolved, i will do the necessary action against sathya agencies, salem.
                        +3 photos
                        Aug 9, 2018
                        Complaint marked as Resolved 
                        Resolved
                        Sathya Agencies customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 02, 2018
                        Sathya Agencies Customer Care's response
                        Dear Sir,

                        Greetings from Sathya.

                        We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                        Assuring our best of services always.

                        With regards,

                        SATHYA CRM
                        [protected]/[protected]
                        Verified Support
                        Aug 09, 2018
                        Sathya Agencies Customer Care's response
                        Dear Customer.

                        Greetings from Sathya.

                        On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

                        Looking forward to serve you always,

                        With regards,

                        SATHYA CRM
                        [protected]/[protected]
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                          V
                          Vehep
                          from Chennai, Tamil Nadu
                          Jul 25, 2018
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600099
                          Website: www.sathya.in

                          Purchase panasonic tv on 22.07.2018. Still iam not received the product. Your people are not response properly. One of the manager name mr. Anand he is not picking up my phone calls also. The same person only demo the product and incharge at the time of billing. When can i get my product. If it is deliverable or not??? *one of the worst hospitality and customer satisfqctuon in my life*

                          Mobile number :[protected], [protected]
                          Location : sathya, kolathur branch, chennai
                          Sep 9, 2018
                          Complaint marked as Resolved 
                          Sathya Agencies customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 26, 2018
                          Sathya Agencies Customer Care's response
                          Dear Sir,

                          Greetings from Sathya.

                          We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                          Assuring our best of services always.

                          With regards,

                          SATHYA CRM
                          [protected]/[protected]
                          Verified Support
                          Aug 06, 2018
                          Sathya Agencies Customer Care's response
                          Dear Customer.

                          Greetings from Sathya.

                          On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

                          Looking forward to serve you always,

                          With regards,

                          SATHYA CRM
                          [protected]/[protected]
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                            N
                            NALANTHA CHARLES
                            from Chennai, Tamil Nadu
                            Jul 22, 2018
                            Resolved
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                            Resolved

                            Address: Kanchipuram, Tamil Nadu, 631501

                            I transferred 65900 to city union bank account thru imps for the mobile phone. Please reply as soon. I transferred thru netbanking. Please check your account and send the product. I want blue colour. Please reply me soon as possible. My name is c andrew manoj. I transferred from indian overseas bank. My account no is [protected]. Please contact me as soon as possible.
                            Aug 24, 2018
                            Complaint marked as Resolved 
                            Sathya Agencies customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 23, 2018
                            Sathya Agencies Customer Care's response
                            Dear Sir/Madam,

                            Greetings from Sathya.

                            We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

                            Assuring our best of services always,

                            With regards,

                            SATHYA CRM
                            [protected]/[protected]
                            Verified Support
                            Jul 24, 2018
                            Sathya Agencies Customer Care's response
                            Dear Sir,

                            Greetings from Sathya.

                            As discussed with you, we kindly request you to share the UTR/Transfer details, to check your receipt of funds.

                            Awaiting for your response. Assuring the best of services from our end.

                            With regards,

                            SATHYA CRM
                            [protected]/[protected]
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                              C
                              chandrasekar0469
                              from Erode, Tamil Nadu
                              Jun 28, 2018
                              Resolved
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                              Resolved

                              Address: 637407

                              Sir / madam...

                              My complaint already communicated to you i have a ticket number of [0e6-22c4c734-008b] fyki,

                              Unable the my complaint, it is possible of not reply,

                              Do is possible or not given a the written approval via email as soon as possible, but right now no response on your side,
                              *correct my issue when as soon as possible *

                              Regards,
                              Chandrasekar. S
                              Jul 30, 2018
                              Complaint marked as Resolved 
                              Sathya Agencies customer support has been notified about the posted complaint.
                              Jun 28, 2018
                              Updated by chandrasekar0469
                              BELOW MENTION E-MAIL CONVERSATION DETAILS FOR YOUR KIND INFORMATION,

                              [protected]@sathyaindia.com
                              Jun 25 (3 days ago)
                              to me
                              Hi chandrasekar,
                              We have received your details. Thank you for the same. We hope we would be able to fulfill your needs.
                              Please keep this email for future reference. Our person will contact you in a short while.

                              Best Regards
                              Sathya India

                              Visit us at www.sathyaindia.com

                              Chandra Sekar <[protected]@gmail.com>
                              Jun 26 (2 days ago)
                              to noreply
                              Dear sir/Madam,

                              why not reply my issue ?

                              Chandra Sekar <[protected]@gmail.com>
                              Jun 26 (2 days ago)
                              to noreply
                              correct my issue when as soon as possible

                              Tks,
                              Cs

                              Chandra Sekar <[protected]@gmail.com>
                              Jun 26 (2 days ago)
                              to SATHYA

                              [protected]@sathyainfo.com
                              Jun 26 (2 days ago)
                              to me
                              Dear SATHYA Patron,

                              Thank you for contacting SATHYA Technosoft!

                              This email is confirmation that we have received your request and has assigned a ticket number of [0E6-22C4C734-008B]. Please keep this ticket number for your records and include it in the subject (including brackets) of all future emails regarding this issue.

                              A Customer Support Specialist will be working to get back to you with an answer as soon as possible.

                              Because the majority of requests require research to resolve, it can sometimes take us up to 24 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 15 minutes during the business hours: Mon - Sat 10 A.M to 6 P.M (IST).

                              Though we will do our best to respond to you as quickly as possible, sometimes the best way to get immediate answers is to search for self-help articles to resolve your issue at https://support.sathyainfo.com/Main/Default.aspx

                              You may also post your issue in the SATHYA Support Portal. For more information refer the presentation here!

                              We hope this is helpful and again, thank you for contacting us. We’ll be getting back to you very quickly!

                              Sincerely,
                              SATHYA Support
                              View this Ticket Online

                              From: Chandra Sekar <[protected]@gmail.com>
                              Sent: Tuesday, June 26, 2018 3:13 PM
                              To: SATHYA Technosoft India Pvt Ltd <[protected]@sathyainfo.com>
                              Subject: Fwd: Mail Received

                              [protected] Forwarded message[protected]
                              From: Chandra Sekar <[protected]@gmail.com>
                              Date: Tue, Jun 26, 2018 at 12:13 PM
                              Subject: Re: Mail Received
                              To: [protected]@sathyaindia.com

                              correct my issue when as soon as possible

                              Tks,
                              Cs

                              On Tue, Jun 26, 2018 at 12:09 PM, Chandra Sekar <[protected]@gmail.com> wrote:
                              Dear sir/Madam,

                              why not reply my issue ?

                              On Mon, Jun 25, 2018 at 2:42 PM, <[protected]@sathyaindia.com> wrote:
                              Hi chandrasekar,
                              We have received your details. Thank you for the same.. We hope we would be able to fulfill your needs.
                              Please keep this email for future reference. Our person will contact you in a short while.

                              Best Regards
                              Sathya India

                              Visit us at www.sathyaindia.com

                              [protected]@sathyainfo.com
                              Jun 26 (2 days ago)
                              to me
                              Dear Sir/Mam,

                              Greetings!

                              Welcome back to SATHYA Online Technical Support.

                              Kindly mention the detail nature of the complaint you are facing.

                              Kindly share your register name or mobile number.

                              Thank you for your patience and co-ordination.

                              Sincerely,
                              Sneha
                              Support - sathyainfo.com
                              sathyainfo.com
                              www.sathyainfo.com

                              From: Chandra Sekar <[protected]@gmail.com>
                              Sent: Tue, 26 Jun 2018 15:13:16 +0530
                              To: SATHYA Technosoft India Pvt Ltd <[protected]@sathyainfo.com>
                              Subject: Fwd: Mail Received

                              [protected] Forwarded message[protected]
                              From: Chandra Sekar <[protected]@gmail.com>
                              Date: Tue, Jun 26, 2018 at 12:13 PM
                              Subject: Re: Mail Received
                              To: [protected]@sathyaindia.com


                              *correct my issue when as soon as possible *

                              *Tks, *
                              *Cs*

                              On Tue, Jun 26, 2018 at 12:09 PM, Chandra Sekar <[protected]@gmail.com>
                              wrote:

                              > Dear sir/Madam,
                              >
                              > *why not reply my issue ?*
                              >
                              >
                              > On Mon, Jun 25, 2018 at 2:42 PM, <[protected]@sathyaindia.com> wrote:
                              >
                              >> Hi chandrasekar,
                              >> We have received your details. Thank you for the same. We hope we would
                              >> be able to fulfill your needs.
                              >> Please keep this email for future reference. Our person will contact you
                              >> in a short while.
                              >>
                              >> Best Regards
                              >> Sathya India
                              >>
                              >> Visit us at www.sathyaindia.com
                              >>
                              >
                              >

                              Chandra Sekar <[protected]@gmail.com>
                              Jun 27 (1 day ago)
                              to support
                              Sir / Madam...

                              my complaint already communicated to you i have a ticket number of [0E6-22C4C734-008B] FYKI

                              unable the my complaint, it is possible of not reply,

                              regards,
                              Chandrasekar.S

                              Chandra Sekar <[protected]@gmail.com>
                              Jun 27 (1 day ago)
                              to support
                              Team,

                              Do is possible or not given a the written approval via email as soon as possible,

                              tks,
                              CS
                              Verified Support
                              Jun 28, 2018
                              Sathya Agencies Customer Care's response
                              Dear Sir,

                              Greetings from Sathya.

                              We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                              Assuring our best of services always.

                              With regards,

                              SATHYA CRM
                              [protected]/[protected]
                              Aug 28, 2018
                              Updated by chandrasekar0469
                              hello team,

                              this is last warning when resolve my problem
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                                V
                                Venkatraj C
                                from Bengaluru, Karnataka
                                Jun 27, 2018
                                Resolved
                                Report
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                                Resolved

                                Address: Krishnagiri, Tamil Nadu, 635121
                                Website: no one is responding

                                I have purchesed faber chimny from sathya agencies - krishnagiri, after the demo technician is visited and found the same model will not suit with my site, so i have been returned the product to store by next day, its almost 1 month, i told them to arrange concern model which is suits my site, after a many followups store person told not possible to arrange, so i informed them to arrange ao smith water geoger, they failed to arrange, from 15 days back they committed refund, for that i have been share my account details, but am following with the store person, not received my refund, please do process the same on priority basis, if you people will failed to arrange i will fight with you people legally, and i will claim my mental arrestments, i have been saved all the call details of your fake committments. My contact number - [protected].
                                Aug 6, 2018
                                Complaint marked as Resolved 
                                Sathya Agencies customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 27, 2018
                                Sathya Agencies Customer Care's response
                                Dear Sir,

                                Greetings from Sathya.

                                We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                                Assuring our best of services always.

                                With regards,

                                SATHYA CRM
                                [protected]/[protected]
                                Verified Support
                                Jul 05, 2018
                                Sathya Agencies Customer Care's response
                                Dear Customer.

                                Greetings from Sathya.

                                On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

                                Looking forward to serve you always,

                                With regards,

                                SATHYA CRM
                                [protected]/[protected]
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                                  V
                                  vinobluestar
                                  from Coimbatore, Tamil Nadu
                                  Jun 25, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kanchipuram, Tamil Nadu, 600100

                                  Hi this is vinod kumar, i bought a symphony air cooler in sathya medavakkam tamilnadu branch through credit card on 20/06/2018. When delivered to my home i came to know there was no warranty bill attached with the product and backside air filter bit damaged. I was following up with medavakkam branch for the past 4 days and no resolution. I was very disappointed and need immediate action and resolution.
                                  Jun 29, 2018
                                  Complaint marked as Resolved 
                                  Completed.
                                  Sathya Agencies customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 25, 2018
                                  Sathya Agencies Customer Care's response
                                  Dear Sir,

                                  Greetings from Sathya.

                                  We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                                  Assuring our best of services always.

                                  With regards,

                                  SATHYA CRM
                                  [protected]/[protected]
                                  Sathya tecnision all not good . My ac is not working gas is likage . Dot buy any thing sathya shoping . Becase no one give courect answer . Customer care also not give proper answer. Only sale this company any staff no one help . Dont buy anything...
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                                    A
                                    Akaf
                                    Jun 21, 2018
                                    Resolved
                                    Report
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                                    Resolved

                                    Address: 620020

                                    We purchased an air-contioner bill no:6453 on 22.04.2018 from
                                    Sathya agencies pvt. Ltd., no-2, karur bye-pass road, annamalinagar, trichy18. For our father aged 77yrs immediately after his discharged from the hospital for his health purposes in this hot summer. But the a/c worked for only a week and the stopped. There was no blow from the unit only the light is on. After repeated complaint the office in charge says that the report has been produced saying customer not in station so call has been postponed. When i came to know this i called the concerned technician in the given no:[protected], he frankly (& is genuine) told that he had not made any call to us & had not given any report to the service center. Immediately i made a conference call to the service center with the technician on line, then the lady says it is some other client. The technician felt sorry & attended the complain said there is a problem in motor. So i will suggest for replacement of the motor in the service center but the problem is it still not solved as it works only when the technician attends the complaint make it run next day it does not work. After many attempts it is still in same stage. Yesterday, i came to know that another technician attended and changed the board for the problem is motor blower complaint.
                                    I am not satisfied with the product & service.
                                    I need the unit to be changed. At least the indoor unit. Its high time for our patience from the date of purchase. We cant bear a single day more.
                                    We wait only till tomorrow for replacement of the unit
                                    Jun 27, 2018
                                    Complaint marked as Resolved 
                                    The Complaint has been attended and replaced a blower motor. The complaint is resolved now
                                    Sathya Agencies customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 21, 2018
                                    Sathya Agencies Customer Care's response
                                    Dear Sir/Madam,

                                    Greetings from Sathya.

                                    We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

                                    Assuring our best of services always,

                                    With regards,

                                    SATHYA CRM
                                    [protected]/[protected]
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                                      V
                                      Vijai13
                                      from Dharmapuri, Tamil Nadu
                                      Jun 18, 2018
                                      Resolved
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                                      Resolved

                                      Address: Madurai, Tamil Nadu

                                      I have been promised of installation on the same day. But they have not done it as promised. I am seriously upset with your agency in madurai. Because i got the ac only after they promised me of installation of the same day. I have heart patient in my home and i said about my emergency this is unfair on your part. We believe in companies like you. But we feel cheated when you people do like this. This is so irresponsible on your part. The marketing agent name is samy. I sincerely hope that you take the necessary action and consider my complaint seriously.
                                      Aug 7, 2018
                                      Complaint marked as Resolved 
                                      Sathya Agencies customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 19, 2018
                                      Sathya Agencies Customer Care's response
                                      Dear Sir/Madam,

                                      Greetings from Sathya.

                                      We regret the inconvenience caused. Please share your mobile no, so that our customer care executive can contact you.

                                      Assuring our best of services always,

                                      With regards,

                                      SATHYA CRM
                                      [protected]/[protected]
                                      Verified Support
                                      Jul 05, 2018
                                      Sathya Agencies Customer Care's response
                                      Dear Customer.

                                      Greetings from Sathya.

                                      On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

                                      Looking forward to serve you always,

                                      With regards,

                                      SATHYA CRM
                                      [protected]/[protected]
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                                        K
                                        Kalidoss23
                                        from Sandur, Karnataka
                                        Jun 11, 2018
                                        Resolved
                                        Report
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                                        Resolved

                                        Address: 603202
                                        Website: www.sathiya.com

                                        Dear sathiya,
                                        I bought godrej fridge in guduvancherry sathya for that product i not received 10% cashback yet. I have complained many times but there is no response from your side. I have attached Bill here. Please provide me as soon as possible.
                                        Details:
                                        Invoice No : GUD1-16/[protected]
                                        Purchase date : 18/11/18
                                        Purchase Rs.18900
                                        Kalidoss
                                        [protected]
                                        +1 photos
                                        Jun 15, 2018
                                        Complaint marked as Resolved 
                                        resolved
                                        Sathya Agencies customer support has been notified about the posted complaint.
                                        Jun 11, 2018
                                        Updated by Kalidoss23
                                        10% cashback not received already more times complaint.
                                        Verified Support
                                        Jun 13, 2018
                                        Sathya Agencies Customer Care's response
                                        Dear Sir,

                                        Greetings from Sathya.

                                        We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

                                        Assuring our best of services always.

                                        With regards,

                                        SATHYA CRM
                                        [protected]/[protected]
                                        Jun 15, 2018
                                        Updated by Kalidoss23
                                        My complained resolved
                                        I paid for higher end fridge. It was delivered lower model. Your cheating the customer. Both the fridge look like same the model no. Internal different. I am gping to make complete against sathya agency.
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