Sathya Agencies Complaints & Reviews

I have purchased daikin ac 1.5t at sathya kolathur branch on 5th may 2019 and they have not given me the tax invoice instead, given manual invoice due to server issue and promised delivery and installation by 7th may 2019 till now product is not delivered and no proper response on my product delivery as they are still having system issue, im a first time purchaser at satya, i have never experienced such a pathetic service not recommended to any one.

I've bought mixie in vadapazhani branch but not working.. No proper answers on replacement. They have multiple branches but no branches are helping to address this problem..
They didn't provide proper computerize receipt instead provided hand written receipt. I contacted madipakkam branch for replacement but they simply saying no option for replacement but they sold me by saying you can replace in all branches.

Have complained n number of times abt my ac conditioner, which was purchased a month ago. Never used it a single day and paid the 1st month emi successfully.

Tired of reaching out to sales executive and have contacted the branch manager gowtham ([protected]) - porur yesterday.. Who is worth for nothing. No response. Never seen a irresponsible guy, who takes care of a showroom like this.

Expecting a response here at least from sathya agencies. Lets see.

Dear team today evening we went to sathya showroom in marthandam to buy one sony tv. The tv department man he explained one sony tv and we planned to buy tht tv it's cost 62000 model 7500f suddenly he told there is no fresh piece we will give display piece we told tht man no we need fresh piece arrange from another showroom the man told k but it will get tomorrow 01/05/2019 we told k we will come to showroom to check. Tht staff told u have to pay full amount now we told no problem we will pay half amount now balance tomorrow suddenly thy start to shouting to pay full amount now. We are not happy who will pay full without items really its very very bad... No sathya again...

I have purchased godrej 1 ton inverter ac before 4 days.. Ur sales person said the ac will be delivered in 2 days.. After 2 days i asked but they said the unit was in nagerkovil and it will take one day more to deliver. And today 4th day i went and asked the showroom person said the ac was came and will deliever in 1 hour.. But after a few hours they called and said the ac was still not arrived and will take one more day.. Iam asking why u people r telling lies and giving false commitment.. I[censored] had no stock or not possible to deliver in said time then why ur billing the product.. I will buy from another showroom none than satya they are ready to install in one hour... The service was worst ever i have seen.. Iwas so much dissappointed and thinking to raise a complaint in consumer court against satya.

Customer service and installation people talking rude. I asked for installation on a particular day as i am leaving town on the next day. I have paid the full amt and bought the tv and home theatre. The way they are treating was really dissapointing and making me thinking why i bought tv from this sathya branch.. Pls take some action. Sathya agencies kumananchavadi branch. (Chennai 600056) no 116

We bought a l. G refrigerate on 20th april 2019 sunday, while purchasing the vender promised to deliver it by tuesday morning. But today is wednesday and time now is 7.50. P. M. Till now refrigerate has not been delivered. I request competent authorities to take necessary action and ensure the safe deliver of the product, failing which please repay our money rs.25000/- immediately

I bought a air conditioner from sathya electronics in salem in 2016. My air conditioner was under repair and i informed sathya electronics in salem. A service mechanic from the shop undertook the complaint and told me he will get back within 2 days. Almost 25 days are over and i haven't received any proper response. Please help me to find solution for this issue as soon as possible.

Ihave booked a carrier 1.5 ton split ac on 14.4.19 at expo — ymca ground royapettah. Your person told the ac will be delivered in two days, but as of today 8 days has gone i have not received the item. Reaching your customer care
Phone is very difficult. Pl arrange to supply immediately. S. Srinivasan. Ambattur. [protected]. Your bill no 4325 dated 14.4.19.

I have ordered 2 haeir acs with boosters on apr 14 2019 to be delivered in next day (tuesday). We waited till wednesday then we reached them on status. Very disappointed to hear that billing was not processesed properly. Again completed everyghing and asked to deliver on friday. Friday morning postponed to eve, then to sat eve, finally argued and confirmed to deliver before 8pm sunday (21/4/19). Still we have not received.
Will it take 1 week to deliver a product. Very poor service. I want to cancel my order. My bill num is 5993. Very worst service ever seen

10 ஏப்ரல் அன்று உங்கள் ப்ரான்ஞ்ச் தென்காசியில் cattier 1/5 டன் A/C மெசின் வாங்கினேன் ரெண்டாவது நாள் இன்ஸ்டால் பன்னினாங்க நான் வாங்கும்போது எங்க ஏரியாவில் பவர் ப்ராப்ளம் உண்டு அதனால் ஸ்டெபிலைசர் V Gaurd இருக்கிறதா என்று கேட்டேன் ஆனா அவங்க சக்தி என்கிற கம்பெனி இருக்கும் நல்லா இருக்கும் என்று சொல்லி கவுண்டர் பன்னி விற்றுவிட்டாரà...⇄ ஆனா இன்ஸ்டால் பன்ன கொடுத்த ஸ்டெபிலைசர் வொர்க் ஆகவில்லை சரி திரும்ப V Gaurd கொடுங்க சொல்லி கேட்டேன் இப்ப வரை வரவில்லை 10 நாட்களாகிறது பண்ம கொடுத்து வாங்குபவன் இளிச்சவாயனா தெரிகிறது உங்கள் ப்ராஞ்ச் மேனேஜருக்கு எல்லாம் பொய்யாக சொல்கிறார்கள் எனக்கு இன்னும் ஒரு நாளைக்குள் நடவடிக்கை எடுக்காவிட்டா...⇄ நான் போலிஸ் கம்ப்ளெயிண்ட் கொடுத்துவிடுவ�...⇄ வாட்ஸப் பேஸ்புக் எல்லாம் போட்டுவிடுவேன...⇄ யாரும் தென்காசி ப்ராஞ்சுக்கு போகாதீங்க எனரு

I purchased vu tv 40" and v guard stabilizer from sathya, 100ft road, coimbatore, on 14/04/2019, saturday in the name of prabakaran pm, vadavalli, coimbatore 641041. At the time of purchase i paid the entire amount along with delivery charge also, but product delivery also not happen in smooth way. I followed plainty of times and finally they delivered the tv but missed the stabilizer and they ask me to come and collect the same. Still insulation not happen after continue followup and they dont have proper response.

Requesting your intervention and resolve this issue. I not getting good experience from sathya. I lost my hope to continue from you.

Gst invoice no. [protected], internal document no. [protected],

We purchased 2 lg ac in sathya agencies (Porur) on sunday. They mentioned product will be delivered by wednesday. Its been friday now, we still haven't received the product also tried contacting the sales person regarding delivery but not picking the call. Would like to know how to proceed with this issue.. We have already made full payment.. I am really disappointed with service provided. Requires immediate attention and delivery. Else will raise the complaint in consumer court.

Bad response from the porur showroom person. Worst customer care service, always runs with the automated voice. Immediately customer care person connect with you. Not sure how he will connect.

Contact no : [protected]

Dear sir,
This is in reference to the air conditioner i purchased from your store on (25/03/2017). The day the air-conditioner was installed it was in the working condition and your customer service person demonstrated well. After an hour it started giving trouble. The room was not at all cool even though we tried to increase the temperature. I thought maybe i was not pressing the right button and called my neighbor who uses it from the past three yrs. She also checked but it didn’t work.
So i called your service center and got it checked with the technician and he checked thoroughly and specified a defect in the product. He assured me that it will be repaired in two days time. Well, i am writing to complain that i am not interested in getting my product repaired rather since it is a defective piece i demand a new working piece in replacement. I have been your customer from past one year and have always purchased most of my electrical items from your store. I believe you will look into the matter and help me get another new piece. I am really disappointed with the way everything was handled. First, the technician doesn’t turn up on the specified date and when i call your repair center nobody seems to understand the problem. It’s been almost a month and i am not able to use the air conditioner,
Otherwise, the last option is to move consumer court, below mention has to reference consumer protection rules.
1. National consumer disputes redressal commission (Ncdrc)
2. Consumer protection act of 1986
Bill details
Name ; imran
Invoice number ; akm-16 /[protected]
Mobile [protected]
Sales emp name - akm1 - magesh. M

Bought a/c in sathya on 14th april 2019 (Tenkasi branch) and paid net cash that day itself but till now no one came for installation, i had called more than 50 times to branch manager but they are not responsible for my question & very worst showroom i have met, manager said me to contact one of the person from shop & i had called that person too even he is not responding.

I have brought samsung ac in kanchipuram branch sathya agency on 14th april but they delivered the product on 17th today 19th nobody come to install the product. I called the branch they are not proper response to me. And when i brought the product they said giving the single booster stabilizer but today i called the agency they said we are not tell you to give stabilizer. I really really disappointed to sathya agencies. Very very poor customer service very bad experience.

From sathya agencies - ambattur i booked a carrier 1.5 ton ac on 16th apr 2019. Sales lady promised that delivery will happen on 16th or 17th apr 2019 morning and on 17th apr 2019 installation will be completed.

17th apr - i tried to call them more than 20 times but no proper response. Eventually i visited their show room again, they said that delivery will happen on 18th or 19th apr and installation will happen on 19th apr only.
Weird fact is that my house is just 2 km away from sathya agencies (Think if your house/office is quite far away).

18th apr - since i did not get any call i visited them but shop was closed. They well known that 18th apr would be holiday on account of lok sabha election. Again they gave false commitment.

They have given false commitment at the time of booking. Just to achieve the target they will lie you. Worst customer service ever. Think before you buy there.

Issue: product is delivered on 15.04.2019 but nobody come for installation contacted many times in customer care. They told that person will come for installation by yesterday (16.04.2019) but nobody came. Today also they told person will come today (17.04.2019) but nobody came till now. I took leave for work and waiting for the person for installation.

Sir,

I submit that i have purchased a 1.5 tonne split ac from sathya agencies on 07.09.2018 and within a period of 6-7 months, lots of problems are undergone, with no cooling effect at all.

Inspite of me calling the service center and the shop of purchase there seems to be no proper response. The technician had visited my place late night by 8.45 pm on 16.4.19 and informed that there is gas leakage. Being a new unit, i do not understand how such defects occur.

Sir, as i do not intend to experience further difficulties with the same unit, i request that the unit be replaced immediately, failing which i shall be forced to proceed legally.

Looking forward for a favourable response.

Regards,

V meenaa

Mobile no. [protected]

We purchased samsung ac in sathya agencies tambaram on sunday. They mentioned product will be delivered by monday or tuesday. Its been wednesday we still haven't received the product also tried contacting the sales person regarding delivery but not picking the call. Would like to know how to proceed with this issue.. We have already made full payment.. Is it possible to cancel the purchase and get amount refunded as i am really disappointed with them.?