Sathya Agencies Customer Care
Sathya Agencies Pvt. Ltd.
Customer satisfaction rating: 76%
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178
COMPLAINTS

Sathya Agencies Customer Care

Sathya Agencies Pvt. Ltd.

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Address
370, Palayamkottai Road
Tuticorin
Thoothukudi District
Tamil Nadu
India - 628002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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267
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105

Customer satisfaction rating
76%
Complaints
178
Pending
0
Resolved
133
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Sathya Agencies Complaints & Reviews

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Sathya Agencies — ac return [Resolved]

 sde097 on Jul 15, 2017
Hello sir,

Am writing this email with regards to an ac which i bought it few days back from you. I paid it in full cash and bought it but i was not explained by anyone about the product in detail hence i had to return it the next day. When i met sathya ageny manager, he was pretty rude and did not even listen to what i was saying. Being a customer and i bought a product from them which i had to return but they did not even have a courtesy to listen or see to what i was asking. Worst customer service ever seen in my life. I would recommend not to buy any products from them. They would...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — Non response to customers after purchase [Resolved]

 Sudhakar Dhivya on Jul 5, 2017
I purchase Samsung washing machine and LG refrigerator 2 days before at kumananchavadi and am waiting for delivery 3rd day call to customer care several times non response so we went to shop for asking about delivery but there people treat very cheap like government office as like singular we totally absurd. actually we plan to purchase a godrej split AC their but we know about the customer care .. Thank God.....
Complaint comments  Read comments [2]Complaint category Washing Machines

Sathya Agencies — Damaged piece samsung fridge delivery [Resolved]

 Bhaskar Ramamurthi on Jun 28, 2017
Samsung friddge rt 37m5538s9 inv[protected] dated[protected] the above refrigerator which was supplied to me on 27062017 at 10 pm when the same was opened by the customer service engineer it was found that the piece so delivered to me is one of the defective item - the person who called on us for installation promised to call back once he checks with availability of piece till 7 pm i havent received any such information - if in case 345 l replacement piece is not available i wont mind taking a good piece of same model 395 l but ensure a good piece is supplied and best price is offered for that -...
Complaint comments  Read comments [2]Complaint category Refrigerators

Sathya Agencies — Non delivery of product [Resolved]

 Bhaskar Ramamurthi on Jun 27, 2017
Samsung fridge rt37m5538s9 0epg4daj500877 purchased vide invoice[protected] date & time[protected] amount was paid on 2606.2017 and promised to deliver within 24 hours - i am writing this after the time frame as u said - the fridge is yet to be delivered. None picks up the phone in customer care i get a simple answer that the product has been loaded but till now i am yet to receive the product i regret having booked an item from you if you are unable to deliver in time atleast inform the customer - i am in dark now will my product be delivered???...
Complaint comments  Read comments [2]Complaint category Refrigerators

Sathya Agencies — Voltas ac [Resolved]

 ParuInigo on Jun 8, 2017
I have purchased ac in satya madipakkam branch before 5 days along with voltage stabilizer.
They have not delivered the stabilizer eventhough i paid the delivery amount

They have not installed the ac even after 5 days but promised to install by 24 hrs at the bill payment time. Worst behaviour and they are now questioning me like i dint say you to buy here.. Worst customer handling....
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Sathya Agencies — Television/not delivered

 SIVARAMAKRISHNAN KARUNAKARAN on Jun 5, 2017
Hi i had purchased tv through sathya.in online portal. They displayed the lg 43 inch tv in a discount of 54% so i paid around 40990 after discount. Next day morning they called and confirmed the order too. After some time they called again and asking me to pay the full amount without any discount to deliver this product one guy name david babu is the manger for this online purchase department. His response is ridiculous he is asking me to file a complaint for the same and denying to deliver the product unless i pay extra cost without discount. He is telling like a school kid that some people updated...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Sathya Agencies — Defective product sent by online team [Resolved]

 Ramjee Panayur on Jun 4, 2017
I ordered pedestal fan in SBSO-12558

I received a damaged part and couldnt assemble the set.

Within an hour of delivery I tried all means to reach Sathya agencies to return the product and get a refund.

I tried calling the number that they have published on their website 91 [protected] / [protected] however no response from Sathya and a person called and asked me to call [protected]. But no one picked the other number. Such a frustrating experience

Please help in refund for the product from Sathya...
Complaint comments  Read comments Complaint category Online Shopping

Sathya Agencies — Worst response and not providing service [Resolved]

 balakrish666 on May 31, 2017
Before a two weeks bought a lg purifier from guduvanchery sathya branch. Initially they said while explaining about the product if the pressure is in not up to the level means have to fix a motor to fix that pressure. And the technician said to fix pressure pump. I have bought the pressure pump and said him to fix it. But now he is saying have to fix pressure pump for the tank. It will costs up to 15000. And i have informed to the sathya shop from which i bought the purifier they said after a talk with that technician. The technician haven't come on next day and in shop also no one has responded...
Complaint comments  Read comments Complaint category Computers & Accessories

Sathya Agencies — Received used ifb microwave oven on new purchase from sathya agencies namakkal branch [Resolved]

 geethailango on May 21, 2017
I paid Rs.23, 300 on 16/05/2017 for purchase of an Air cooler, a Mixie and a IFB Microwave Oven (MWO25BC4) by a DD in favour of Sathya Agencies Namakkal. I received the Air cooler and Mixie on the day of payment itself. But I did not receive the oven as they were out of stock and they requested me to wait and promised to deliver the product the next day.
But I went in person and took delivery on 18/05/2017 only since they failed to deliver on 17th. Upon returning home I came to know that the Oven is a used one.
I even found two dirty rags inside the Oven and there are a lot of scratches...
Complaint comments  Read comments [3]Complaint category Appliances

Sathya Agencies — Product not delivered and No proper response to Customer [Resolved]

 vijay Kumar (Liquidmonkey) on May 18, 2017
I have made a initial payment on 1st may at Tambaram Satya Agencies branch to procure a LG Airconditioner and the finance got approved on May 7th.

May 8th went in person to collect the invoice, they said internet problem, same day i went evening and then said SAP connectivity.

After 8th i have been continuously calling to the show room, there is no proper response from them.

May 10th - two days they said no stock and they said they will update me back in 10 minutes, after that i've been continuously calling on 11th and 12th, they never picked up my call....
Complaint comments  Read comments [2]Complaint category Appliances

Sathya Agencies — Worst service for faulty product [Resolved]

 Bagavath on May 10, 2017
I bought 3 ceiling fans before 7 months. All are having 2 Years warranty. suddenly 3 fans got fault. its not even working. I called Sathya agencies. they told they will registered complaint and they will come. But it's more than 25 days. They are not coming. I am calling them daily. they are telling they will come tomorrow, tomorrow like that.
They are too worst....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — Not providing the bill for my purchase [Resolved]

 gssraja on May 8, 2017
Hi,

I had good will about Sathya Agencies in the past. I have been a regular customer. However, after my most recent purchase Sony R42E LED TV, I was never provided a bill as a proof of my purchase. In spite of having so many follow-ups with the sales person Rajkumar of Porur branch, I was left wondering how come an agency be so lethargic in providing a proof of purchase. I am contemplating how to redress this in consumer forums. Are you guys evading tax by not providing a proof of purchase? How come your transaction is complete without providing the customer with the proof of purchase?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sathya Agencies — Sealed pack component missing. [Resolved]

 Aritra Sur on May 3, 2017
I have made a purchase of a orient tornado ii model and a essential screw to hold the fan head is missing. They have installed the product but it is un-usable. Also, how the parts is missing in the new product.
The customer care is very poor and since today they are not receiving my calls.
As, i suspect there is something they might have opened the product and then scaled back, in that process the part gone missing.

Please, look into this issue as the product is un-usable till the screw is attached. At lest new product should be intact and not missing any component....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — Installation of A/C [Resolved]

 vidyaa on May 2, 2017
I have purchased a Samsung washing machine and Haier A/C on 8/4/2017 in your perungudi branch.
The product has been delivered but the installation has not been done. Daily they are saying that the engineer will come today, that never happened. These products are for my parents, now they are suffering in this summer. The way they are talking to us is so rude.
i have made nearly 50 calls to 5 of your executives. nobody responded properly and making false promises everytime.
My parents are staying at tiruporur. if you are not able to fix it please take back the products and return...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sathya Agencies — Bill not received [Resolved]

 Seetharaman M on May 2, 2017
Dear Sir/Madam,
This is M. Seetharaman from Ambattur. I have purchased Samsung K5570 32inches Television when you arranged exhibition in Chennai Trade Centre in the last week of March 2017. But still now I have not received Bill and gift item even after so many followups. if you are not able to give gift item atleast you give the bill for the Television.
I regret to inform you not expected this type of service.
Regards,
M. Seetharaman...
Complaint comments  Read comments [2]Complaint category TVs

Sathya Agencies — Poor service [Resolved]

 Prawin24 on May 1, 2017
Never buy any product from this Sathya agency.
Very cheating, poor customer service!!
They will display some models but they never have it with them. We need to wait more days to get our product even after paying full money.
I have ordered one Haier AC and paid full amount.
But they billed different model which is very low cost than the amount I have paid.
I have shouted them out, they saying tat model is out of stock so I asked them the return of money.
They tried convincing me and requested me to go for other model. Because of my urgency need I too adjusted...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sathya Agencies — Wash machine / No proper response [Resolved]

 NIRMAL Nirmal on Apr 30, 2017
Dear Sir/Madam,

On 08.04.2017 we purchase samsung washing machine form your showroom which is located in Porur, Chennai. Payment has done already.

They has assure to replace old washing machine for Rs. 800. Already 1 month gone still they didn't replace and we did not get Rs. 800. Help us to resolve the issue as soon as possible.

And we didn't get the proper response from your salesman Mr. Vinoth.

Please take action against them and ask them to provide a better service and responce.

Details as below.

Samsung...
Complaint comments  Read comments [2]Complaint category Washing Machines

Sathya Agencies — Irresponsible answers product booked 15 days before [Resolved]

 Prabakaran Kannan on Apr 30, 2017
Sir
Would like to bring to your notice.
I have booked a sumsung 43" TV on 14th Apr @ trade center with 15k initial payment . but I have not received the product till now. When I asked my financial person they pointing you don't have the stock, when I asking your one of the branch manager he pointing bajaj finance side delay. Ur branch manager name Anand banu ..medavakam branch.
I received the call from Samsung demo team for last four days..they are ready to come for demo but product not reached. They given invoice number too bit ur branch manager don't know that. Inv no.[protected]....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — Stock not available [Resolved]

 Saidha Masthan on Apr 29, 2017
These guys have taken money of 42000rs on 15th April by saying I will get my voltas 1.5ton inverter ac within 2days. I was waiting for 2 days I didn't got any call for status update when I called them guy said he will come back to me within 2min but there is no response I tried calling him he didn't picked the call again I tried to call through landline they picked in 4th call said voltas launching new inverter model so I need to wait for another 2 days I again wait another 2 days when I went to shop another 2 days because sathya staff not attending the call once I went there they intimated that...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sathya Agencies — Sony led 32r302e - bill no 4577 - 16.04.2017 [Resolved]

 Victoria Vanitha on Apr 29, 2017
Fraud - chennai trade center with sathya agency (Medavakkam) - specifically cheating middle class families in the name of expo sale.

Sathya agencies - no.1/832, velacheri main road, medavakkam, chennai 600 100
Contact person :[protected]Anand - store keeper[protected]Yoga - staff at the mentioned outlet)

I just regret to have visited this trade centre on 16 april 2017, eventually ordered a sony led 32r302e - bill no 4577 - 16.04.2017 (Bill attached) for a disastrous sake. Till date, there is no response or even a delay information conveyed to the customer...
Complaint comments  Read comments Complaint category TVs

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