Sathya Agencies Customer Care
Sathya Agencies Pvt. Ltd.
Customer satisfaction rating: 86%
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195
COMPLAINTS

Sathya Agencies Customer Care

Sathya Agencies Pvt. Ltd.

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Address
370, Palayamkottai Road
Tuticorin
Thoothukudi District
Tamil Nadu
India - 628002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
86%
Complaints
195
Pending
0
Resolved
166
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Sathya Agencies related photos (24)

Sathya Agencies Complaints & Reviews

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Sathya Agencies — washing machine installation delay [Resolved]

 Som0984 on Oct 14, 2017
I got an ifb washing machine on 7/10/2017 from sathya agencies, omr. Its one week and no one came for installation. I have made 15-20 calls requesting them to send person for installation but they only say we are checking, we will send... And nothing till now.

1. My first question, why did your salesperson tell that they are going to get it installed next day, when they can't keep their commitment.

2. Do you guys expect that after purchasing washing machine, i am going to keep it boxed before using?

It's pretty frustrating on the part of the customer...
Complaint comments  Read comments Complaint category Washing Machines

Sathya Agencies — samsung 49m5570 [Resolved]

 Sivaprakash n on Oct 11, 2017
Hi i am sivaprakash. I purchased a samsung tv for sunday evening. Your employees told the product free with one sound bar and woofer also. But the next day coming woofer only. I asking that manager he easily told sound bar not coming for this tv. Very worst customer service. I have a proof for your employee saying details. And your customer care also not responding...
Complaint comments  Read comments Complaint category TVs

Sathya Agencies — cheating and false statements [Resolved]

 Smith92 on Oct 4, 2017
Dear sir/madam,

My name is smith charles s from chennai. Recently i have ordered a refrigerator (Whrilpool - sp 278 premier 3s saphire mengholia - blue color) in the exhibition which has been conducted on 23.09.17 in trade centre chennai.

While making order, the concerned person checked the availability of blue color and said its ready in stock and you can get it in 5-7 days. So i have ordered. But, the response which your employees are giving is worst. They are cheating daily. Some of them telling that it is out for delivery and you will receive it today. Others...
Complaint comments  Read comments [1]Complaint category Appliances

Sathya Agencies — need duplicate bill for my washing machine [Resolved]

 k_arunacha on Oct 1, 2017
Hi team, i am shunmuga sundari from authoor tuticorin. My registered mobile number is [protected]. I purchased godrej washing machine 2015. But godrej service center people are telling i purchased 2014. So no warranty like that. I called your customer care number. But no body is picking i get the dublicate bill for my washing machine purchase through my mail i'd k. Mathisudi@gmail.com. Thanks...
Complaint comments  Read comments Complaint category Washing Machines

Sathya Agencies — product not delivered [Resolved]

 sekarbruno on Sep 30, 2017
I have visited the trade fare on 23/09/17 and in that i have purchased a godrej 240 liter refrigerator, payment by 100% upfront. Today is 30/09/17 and i am yet to receive the fridge. I have been calling there store number [protected] from monday (25/09/17) and all i hear from them is that they will check with the dispatch team and will get back. They have a customer care toll free no, with ivr message stating will call back. You will get a callback after a day and asking just your details they will sign off saying will get back. Oh! A pathetic after sales service!! Can someone help me to here in...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — madipakkam chennai sathya agencies, complain about customer service [Resolved]

 Jananee Muthukrishnan on Sep 25, 2017
Hello
I bought lg washing machine in sathya agencies madipakkam branch on 15th september. Till now they didn't give me a computerized bill and their customer service is worst. They didn't come for washing machine installation after 10 days of purchase. We complain directly in lg customer care and they filed after that lg customer service man came for installation. Sathya agencies didn't intimate to lg company for our installation. Very worst in service and very costly compared to other shops....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sathya Agencies — bajaj extended warranty amount paid but no policy generated [Resolved]

 Abhijitbanik on Sep 23, 2017
Dear service provider,

I bought a whirlpool friedge on 28th may 2015 with bajaj extended 2 years warranty (Rs 1050) and a washing machine purchased date 16th feb, 2016 with bajaj 3 years extended warranty (Rs. 2948). Now on 14th september, 2017 i was facing trouble with my refrigerator.
Then i tried to contact your store with all your customer care number where your numbers are saying that you will give me call back. Till today i did not received any call back.

I called to your whirlpool customer service with service request number (Sr number: mr[protected])....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — emi going on my credit card [Resolved]

 rubertson on Sep 22, 2017
Dear sir/madam

I have purchased samsung led tv with extended warranty through bajaj finserv, and the first emi is 31/05/2016 and the last installment is 05/08/2017, and i have purchased whirpool washing machine through bajaj finserv and the first emi is 18/01/2017 and the last emi is 02/09/2017 but today when i received a statement from citi bank credit card it is clearly mentioned that on 21/09/2017 with description of sathya agencies pvt. Ltd ltm - 002/024 for rs.. 401/- let me know for what purpose it has been taken

Awaiting for your earliest reply.

Pls....
Complaint comments  Read comments Complaint category Credit Cards

Sathya Agencies — pending item dvd [Resolved]

 gnanamurthy.kavi on Sep 1, 2017
Last year deepavli combo offer displayed at ambattur showroom.in combo offer lg tv, home theatre, dvd. So i purchased the tv, home theatre they delivered dvd no stock. After 20 days you can collect the dvd. So i went the showroom same answer said. I went to the showroom 7 times to collect the dvd. Still now not recived. Why are you cheating the customer....
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Sathya Agencies — customer service [Resolved]

 Suresh Veeraiyan on Aug 27, 2017
I have purchased Voltas AC Vadapalani Branch, delivered damage piece without QC, many times called no response and directly visit but not rectified. Many promises while purchasing. Sathya management team take a necessary action and provide good service and support for other customers. Here after I have no idea to purchase any product in your store....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — hitachi aircon [Resolved]

 sugan44 on Aug 26, 2017
I am supplied a hitachi a. C by your nagercoil branch without a remote control for bill receipt no.143 dated 18/08/2016 to my residence at 19/103a balamore road, thittuvilai in kanyakumari district. Till today i have not received the remote and could not use a. C. Several calls made to nagercoil branch to nithia and jegan but not addressed till now.
There were three a. C bought from them. One o general and two hitachi air conditioner. Out of two hitachi airconditioner one had the remote inside the box. The other didn't have.
One of the hitachi a. C was fitted in upstairs which is...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — sakthi ac stabilizer [Resolved]

 Arun shanmugaraj on Aug 5, 2017
Dear sathya team,

I am buying all electronic products from sathya only. This time i bought blue starg ac along with sakthi stabilizer. The stabilizer is defect product. It is not working after installation. I want this product should be replaced by new one or exchange of some good stabilizers. If this issue is not resolved, i can buy new one but not from sathya agencies....
Complaint comments  Read comments [1]Complaint category Products & Services

Sathya Agencies — no bill given even after one month after purchasing godrej fridge & not taken back the old one [Resolved]

 Saju Menon on Aug 3, 2017
I have made an online payment through sathya.in website on 10.07.2017 for the purchase of godrej single door refrigerator model : 240 liters rd edge pro ct 3.2 (Under exchange) and one v-gard stabilizer for the fridge under order no sbso-13515 which amounted rs. 18250. Even though they said within 2 days the above products will get delivered up on my continues request and complaints it got delivered to my address only on 17.07.2017. The product got delivered with out any bills in original or duplicate. So i found lot of difficulties for arranging the company demo because the technician came for...
Complaint comments  Read comments Complaint category Refrigerators

Sathya Agencies — supplying faulty products to customers [Resolved]

 joelpricilla on Jul 28, 2017
Hi

Recently i have purchased 1 ton inverter haier air conditioner in sathya agencies arakkonam branch. But after the installation i found that air conditioner is not working fine. I have informed to the technician who has installed but later i got a shock news that he is not a authorized technician they have hired him from outside for day basis.

He asked to complaint the same to branch, i have contacted sathya arakkonam branch and informed the non working of air conditioners but they are very lethargic and giving silly reasons and not responding properly.
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — washing machine/poor customer service [Resolved]

 Timoth on Jul 26, 2017
I booked a washing machine sathya agencies in avadi.
Next day they sent me the showroom piece telling that was brand new. V rejected it knowing it was not brand new.
V went to cancel the order. But owner ravi gave polite reply... And assured us new product if booked again..
So v booked a 6.5kg machine.. Having told one price during invoice/bill they have increased it... No response from them
Poor experience.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sathya Agencies — wrong product [Resolved]

 Suresh T N on Jul 23, 2017
I was purchased tv (Sony led klv32r422e) through online, problem is i m not received tv which i seen from internet (Sathya portal) i revived different tv, regarding this i spoke with sales & store in charge they said its like that only. This my third order. I am very disappointed. Your cheating the customer like anything.

I never expect this kind off service from sathya. Kindly look into the top priority...
Complaint comments  Read comments [1]Complaint category TVs

Sathya Agencies — curved samsung tv [Resolved]

 Swarna Vairam on Jul 19, 2017
Bought a 49inch tv from satya kelambakkam on last sunday of june. Since it was gst transmission time original bill was not guven. But the item was delvered three days later even then bill was not sent. Yesterday i called the outlet and requested to send it àcross by post. Only to be answered very rudely that i have to come and collect it. I asked for the executive who attended and she so rudely asked for the name which i did not remember. Never again will i step into satya. A piece worth 1.5 lakhs sold no respect bad experience. Horrible to think i bought something there...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — ac return [Resolved]

 sde097 on Jul 15, 2017
Hello sir,

Am writing this email with regards to an ac which i bought it few days back from you. I paid it in full cash and bought it but i was not explained by anyone about the product in detail hence i had to return it the next day. When i met sathya ageny manager, he was pretty rude and did not even listen to what i was saying. Being a customer and i bought a product from them which i had to return but they did not even have a courtesy to listen or see to what i was asking. Worst customer service ever seen in my life. I would recommend not to buy any products from them. They would...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Sathya Agencies — Non response to customers after purchase [Resolved]

 Sudhakar Dhivya on Jul 5, 2017
I purchase Samsung washing machine and LG refrigerator 2 days before at kumananchavadi and am waiting for delivery 3rd day call to customer care several times non response so we went to shop for asking about delivery but there people treat very cheap like government office as like singular we totally absurd. actually we plan to purchase a godrej split AC their but we know about the customer care .. Thank God.....
Complaint comments  Read comments [2]Complaint category Washing Machines

Sathya Agencies — Damaged piece samsung fridge delivery [Resolved]

 Bhaskar Ramamurthi on Jun 28, 2017
Samsung friddge rt 37m5538s9 inv[protected] dated[protected] the above refrigerator which was supplied to me on 27062017 at 10 pm when the same was opened by the customer service engineer it was found that the piece so delivered to me is one of the defective item - the person who called on us for installation promised to call back once he checks with availability of piece till 7 pm i havent received any such information - if in case 345 l replacement piece is not available i wont mind taking a good piece of same model 395 l but ensure a good piece is supplied and best price is offered for that -...
Complaint comments  Read comments [2]Complaint category Refrigerators

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