Sathya Agencies Complaints & Reviews

On April 8th I visited Pollachi sathiya branch to look for AC. Again on Sunday 9rh I visited showroom to confirm Hitachi AC. I said ll pay Payment through credit card next day that is Mon April 10th. So I visited showroom on Monday for making payment. Showroom manager said product serial no not received wait for 10 min. I waited for one hour from 5.30 pm to 6.30pm. Still they said serial no not received. He said TV serial no ll b given in bill and ask me to pay. I refused it. So he said leave now. If serial no came ll contact me and ll come straight with card machine for payment in my work place. Buy no call from them and no response till next day evening if I call them also. A girl pick up call said staff ll check and call back within few min and then no response. I totally upset. Is that 24hrs ll b taken for a serial no?... meanwhile I am getting continous call from a man in morning saying came to pick up old AC. How can I allow him ? No payment done or new AC received? Ibsaid no.Y so urgent. Nothing followed procedure. At 3 pm a man said waiting to delivery new product without payment done. I doubted and call back them. Sane girl picked up. I said going to complain then she connected to branch manager. So embrassing. He saying stores nothing convinced me. Later at 4.50 a staff came in auto and deliver AC with different serial no in bill and product. I again call back old AC man to uninstall AC he saying already I came morning u not allowed so diseal waste so I can't come u pay and uninstall with Some other or wait for another 2 days if anybody in my area book AC I ll come. See who are they to decide my buying decision? It seems they are customer and I to obey their instructions. Fully disappointed.

While purchasing the sales guy name Hari nishanth given me wrong commitments like installation will happen at around 10am on Sunday when after I called him he telling that today Easter many took leave like that.. cheating customers in 1st stage itself so believing them I can't able to continue with they service. Above all while buying manager sathya Prabhakar told wat ever service related issue contact me. But today when I called him he just given the phone to Hari.. he really didn't bothered to respond... I don't want sathya products.. so cancel my order and raise refund request

This complaint is sent because, there is no proper service received from sathya, Puducherry. We bought LG AC on April 1 2023 and still now we didn't get the installation done. We haven't got this much terrible experience from any other shops. Attaching the proof that installation is not done yet.

AC bought on[protected], the product is not even a year old, we have cooling issues now, raised complaint on[protected], requested to place complaint immediately, but they have registered only on 4-4-2023 by 11am, due to this delay service person is not allocated yet.

Since sathya is shown as 9am - 9pm services, requesting for immediate resolving.

If Sathya cant give this 9-9 service why it is mentioned as such?
this degrades the brand name

1. I have been purchased Godrej chest freezer 325L DH EPENTA serial Number: 22100066CR02990 on 27 mar 2023 from sathya agency at thoothukkudi branch
2. Delivered as faulty product on 28 mar 23 as per godrej customer executive statement, it's not replaced so far.

Hi
On March 17, 2023 I bought a AC dual inverter at the showroom located pattukottai.i buy emi option .AC delivered my home on 18march 2023 .

Emi amount and initial payment everything sales person informed me but he not informed fitting charges 2300rs .He inform me that I have made the total amount EMI and there is no need pay any extra amount, very cheeting person ur sales executive.i m very dissatisfied
Already...

I bought a crompton bldc fan on 07.03.23. But, now it is got the motor is not running properly after the purchase of the product. From, your side there is no response, you are handling the customer as a money. You are not giving any services to the customer. This is the first time I purchase the product in you store. I am completely dissatisfied with your services. Actually, while selling you speak flattered and cover the customer. And, then they said we are not responsible for that. Due to the purchase from your store, I suffered sleepless nights.
Sathya
No. 2, New Karur byepass road
Trichy - 620018.

I have invoice, so, please consider my request. If this would not get any response, then I will confrontal to your agencies all over tamilnadu.

I bought a TV (Haier 50 inch ) @, sathya Sathyamangalam showroom. Firstly They said they would delivered @my home in Coimbatore. the deliver wasn't proper they asked me to take myself from Coimbatore oppanaKara Street sathya showroom where I spent 600 rupees to take from there. When installation was done properly . We noticed that the screen is damaged. And again we raised a complain @sathya there wasn't a proper response. after which my mother went to Sathya Sathyamangalam showroom they asked to give 2 days time to deliver. We gave 2 days time . And again they asked us to take the delivery by ourself. We spent 300 rupees to take delievery. As the installation was done we noticed that it was a demo piece which was shown to us in showroom.

The customer support executive and the response is not properly maintained. I need an new unopened tv as we have given several thousands to buy the TV. I need a fresh Tv to have and this is not a proper service at all. I have attached the pictures of the delivered Tv(damaged one), bill copy, demo tv shown in showroom and also the same demo tv has been installed in the home. Please do the needful as soon as possible. We require the immediate response

Hi, we bought OLED55C1PTZ TV on 08.03.2022 from sathya agencies in Ulundurpet branch. It's been year since we bought this TV. We're staying in a rent house so, we couldn't fix it on the wall. Now we're planning to fix it on a table so, we contacted the agency to fix it for us. But they're trying to charge us since it's been one year 10 days. Is this how sathya's customers are being treated? Atleast the must have handed over the parts to us when we bought the TV but they didn't .

We have bought a Samsung fridge from Sathya Stores which was located in Purasaivakkam, Chennai - 600007. We are facing frequently issues from the product which we have brought. In the 1 year of time period, we have faced multiple issues and asked them to replace with new fridge or refund our cash after depreciating the amount for usage period so that we can buy a new fridge but they haven't do that.

In this 1 & half year, we...

Last week i visit udankudi sathya for purchasing ac, but no response from sathya head so i change my mind then i purchase ac in another shop worst service udankudi sathya

Hi
we purchased an LG LED TV on 12th Dec 2022, at Sathya stores at following location

Kolathoor
PlotNo.42, D.No.21/2, 1st Main Road, Ram Nagar, Near SBM TVS Showroom, Peravallur, Chennai
600082
[protected]

The TV was delivered faulty with black spots seen at bottom of TV screen, this was reported on the same day itself and the stores agreed to change the TV, its been 3 months and still they have not replaced the TV, . on repeated follow up with them, we are promised that TV will be delivered today, tomorrow but nothing happens, we are being given false information and this is very poor customer service for such an organisation,
please help to have this resolved,
the person at the stores who we are dealing with is Kavitha

Hi
we purchased a TV from, Sathya Stores Kolathoor at the following address
on Dec 2022

Kolathoor
PlotNo.42, D.No.21/2, 1st Main Road, Ram Nagar, Near SBM TVS Showroom, Peravallur, Chennai
600082
[protected]

The TV was faulty with black sparks at the edge of TV, this was found on the first day the TV was delivered the same was notified to Sathya stored, who agreed to change it, it been 3 months and we still being given false information that TV will be changed today, tomorrow, this has been happening for 3 months,
the person of contact at the stores is Kavitha

I bought a LG Fridge GLS412SPZY Model cashback offer in my daughter name K Jayashni on 04/08/2022 at Nagapattinam branch. payment mode is six months emi HDFC credit card.
All the emi repayment has remitted prompt and loan has been closed Jan 2023.At the time of purchase They promised cashback will be credit within three months but till now that is not done. Many days visited the showroom
And take over phone.they tell cashback...

Sharp t v 50" i was purchased on 03/06/220 sathya agencies kovilpatti branch but display not work i was compliant november month till date recover not yet please consider this matter sir

They have given me an duplicate adapter without invoice or anything.. but I have my mobile phone invoice..now they are not responding properly.. because of duplicate charger my mobile phone charging capacity has gone down so my iPhone’s reselling price has gone down....

I had bought 3 liter heater, at the time they told next day installation call book and installation will be done on the day after. one week gone now one lady call from the outlet installation not done for 3 liter heater, she spoken very rudely and put down the call between the conversation. I am not satisfied and hurtled.

I bought a mixer grinder on 14th January 2023 at Sulur branch.
They made a bill to wrong model.
Then they requested that modified bill will share thru WhatsApp on that same day. They requested to pay more the product, I have paid. Delivered the product to me without bill.

I am following them still now to get the modified bill for that mixer grinder.
But they are telling different reasons at each time.

I was purchased sharp T V 55" BUT NOT WORK three months Many time compliant branch but no response.replacement my t v .thanking you

I have bought LG AC in Thiruvallur sathya show room and got a zebronic watch free along with tha AC. That watch is not working for last two months I went and asked in show room they are asking to book a complaint in Zebronic site and they will come and collect the product and provide replacement.But there is no option like that. I am being cheated by those employees of thiruvallur sathya. Facing very bad experience with sathya...