Sathya Agencies Complaints & Reviews

நான் உடன்குடி சத்யா ஏஜென்சியில் எல் ஜி ஏர் கண்டிஷனர் ஒன்று வாங்கினேன் அதன் விலை காம்போ ஆஃபரில் மின்விசிறியுடன் சேர்த்து 43 ஆயிரத்து 350 ரூபாய் எனக் குறிப்பிட்டார்கள் அதற்கான தொகை செலுத்தி பில் எனக்கு வரும் பொழுது ஒரிஜினல் இன்வாய்ஸ் எல்ஜி ஏசியின் விலை40 ஆயிரத்து 190 ரூபாய் என மட்டும் என் வாய்ஸ் வந்துள்ளது ஏஜென்சி மேனேஜரிடம் தொடர்பு கொண்ட பொழுது காம்போ ஆபரில் மின்விசிறி நிலையம் சேர்த்து 43, 350 என்றார்கள் ஆனால் எனக்கு வந்தது எல்ஜி ஏசி மட்டும் 40 ஆயிரத்து 190 ரூபாய்க்கு வாங்கியதாக பில் வந்துள்ளது மின்விசிறி கான வெல்லும் இல்லை ஒரே பில்லில் எல்ஜி ஏசி விலை காம்போபரில் மின்விசிறியின் விலை சேர்த்து 43 ஆயிரத்து 350 ரூபாய்க்கு எனக்கு பில் வேண்டும் என கேட்ட பொழுது அப்படி எல்லாம் தர முடியாது பில் தனித்தனியாக தான் வரும் அப்படி இல்லை என்றால் நீங்கள் வேறு எங்கு வேண்டுமானாலும் கம்ப்ளைன்ட் செய்து கொள்ளுங்கள் என்று சொல்கிறார் முறையான பதில் தர மறுக்கிறார் எனவே எனக்கு இதற்கு தீர்வு தருமாறு தாழ்மையுடன் கேட்டுக்கொள்கிறேன் இதற்கு முன்பாக நான் ஒரே பில்லியன் விலை சேர்த்து பொருள் வாங்கியிருக்கிறேன் அதற்கான இன்வாய்ஸ் என்னிடம் உள்ளது இதில் என்ன குளறுபடி உள்ளது என்பதை நீங்கள் தயவு செய்து அதை தீர்த்து வைக்குமாறு தாழ்மையுடன் கேட்டுக்கொள்கிறேன்

I wish to place on record the poor post sale service by sathya agencies. I bought Llyod LED 50 inch tv at medavakkam sathya agency on 28th jan 2022. To my surprise there was a display error on my new tv for which I raised a complaint two months back. First of all I am not happy that how a new TV can have this problem within 6 months. Am I given a faulty TV?

Service engineer attended the complaint and he said that the display needs to be changed and it will be covered under warranty. After 2 weeks, when I followed up with sathya agency again, they said that my complaint is resolved and closed. So again I raised another complaint for the same issue and the same service engineer came and again took my compliant. When I asked why my previous complaint was closed, he gave an unconvincing answer and went away.

Now looks like another service request is raised and it looks like my request is pending because of non availability of spare. It has been one month I am getting the same answer and hence I want to escalate this . If I don't have my request attended immediately I will be forced to raise consumer case under consumer protection Act 1986

Note : in the past six months, I have bought one washing machine, one tv, one ac in sathya and now I feel that I have chosen the wrong shop.

Expect to get a replacement of my repaired TV as soon as possible

Regards
Ganesh
[protected]

Dear sir,

I have purchased Voltas AC on Sep 18th at Vadapalani branch, Chennai and I have received the original invoice on Sep 20th .

While purchasing and invoicing nobody asked about my GST details, later after receiving the original invoice I requested to enter the GST details and provide the GST invoice on Sep 20th, the sales person and the office team told they will amend the changes & provide, but they are delaying and saying it is impossible. I have questioned why is it not possible in the current month, they are not responding properly.

If the GST invoice is not provided I will file a legal complaint and also post the same issue in social media regarding the customer services and the products.

Thanks & Regards
A. Leo Martin
(+91-[protected])

I have purchase the mentioned TV for Rs 31099 In west tambaram.
And I said them I will pay 15000 and balance by credit card but they said I have a cash back of 1500 and no cost EMI with kotak bank without additional charges.
But when they completed the process the total cost reached 33500.
When I enquired with the service person he informed me that there is surcharges and the staff didn't inform me correctly.
And the other thing is sales person said that there is a offer in this television with 5 years extended warranty without any additional charges.
But I came to know when I received the invoice I have to pay additional charges for warranty.
The next thing is the salesman promised about the installation in 48 hours.
But still the installation is not completed.
Or no information when it will be completed.

the salesman are fooling the customers.

I have spend 34000 including delivery which should have been 28000.

Additionally I paid delivery charges of 500
Additionally paid 3300 for warranty didn't ask for.

I have purchase the mentioned TV for Rs 31099 In west tambaram.
And I said them I will pay 15000 and balance by credit card but they said I have a cash back of 1500 and no cost EMI with kotak bank without additional charges.
But when they completed the process the total cost reached 33500.
When I enquired with the service person he informed me that there is surcharges and the staff didn't inform me correctly.
And the other thing is sales person said that there is a offer in this television with 5 years extended warranty without any additional charges.
But I came to know when I received the invoice I have to pay additional charges for warranty.
The next thing is the salesman promised about the installation in 48 hours.
But still the installation is not completed.
Or no information when it will be completed.

the salesman are fooling the customers.

I have spend 34000 including delivery which should have been 28000.

Respected sir/madam,
I bought a mobile on 4.10.22 of OPPO A76. I asked to the sales person it's a 5g model they mentioned A75 aspect of same of version. A76 is a 5g model. The main thing for bought a phone of 5g only. But I check the phone details in my About phone it's mentioned as 4g mobile. The sale person cheated me and give a 4g mobile. She told me when I called to her we can update at the time. there were option will be reflected at the time.
I checked through internet OPPO A76 is a 5g model.
Kindly change the mobile of 4g to 5g model. I asked to the store once we open we cannot exchange it. I humbly request you to kindly solve my quarries and allot me a 5g mobile.

Dear team,

Greetings,

I have bought V-GUARD electronic voltage stabilizer (working range 130VAC -280VAC) on year 2020. I missed my bill & old mobile. I need a duplicate bill for warranty purpose.

Reason - Stabilizer not working.

Please find the below details.

Model - VG 50.
Capacity - 2 ampere
ID[protected].
QR code scan - [protected].

Thanks & regards,
Arumugasamy M

Dear sir
Promotion and way of treating a customer in ambattur sathya agencies are very poor. Saying some fake promotion I buy a daikin AC from sathya agencies ambattur opposite to stedford hospital they said 1.5 ton daikin ac is rs 45000 but I check with other store it was 41000 and staff are taking commission the promoter name is sumathi they said some discount before payment and after they did gave its spoil the sathya name please go through it

Yesterday we bought an tv show room at the branch in redhills, Chennai -52.a brand of sony Bravia LED Google tv 43 inches for price 49, 900.they said that was the last peice from the brand and the have stopped producing the model of this tv which we bought and they have given the display product for the 49990.but we gathered information from our close ones they said that display peice will be given by half of the rate but, they have sold us with more amount.we are asking for replace or return the amount.so, please help us to solve the problem.

We need an new product.

I bought LG Nano 80 LED 55" inch TV in Sathya Agencies, Tirupattur. Within 24 hours after Installation it got fired and got smoke. I immediately informed on this regard. But still there is no any response from the agencies. Kindly let us know how can we handle this situation. Otherwise I shall go to consumer court and complaint the case file against the agencies for their irresponsibility.

I bought a Nano 80 55" LED Tv in Tirupattur location on Last Saturday 10th September 2022. On the day of purchase they promised us delivery and installation will be done on same day on Wednesday 14th September 2022. On Wednesday there were no proper response for the call. After the follow up at night they delivered the TV. But no installation and fixation done. They just delivered and kept in home and went off. they promised by tomorrow installation will be done. But Today 15th September 2022 I was calling and asking many times they were telling from morning that we will install. So far no action. Majorly when I am calling and asking there were no proper response.While talking itself they cut the call. Its seriously irresponsible and unresponsive.

I bought an Air Conditioner on 26.04.2022 (Tuesday) from Sathya Stores Pvt. Ltd by swiping my debit card through the POS machine. The transaction was cancelled due to some error, but my money (Rs.43, 050-) was debited on the same day. I complained about this issue in bank. The bank says the transaction was successful. I am in need proper evidence (i.e., 1 week bank statement from 26th April to 3rd May from Sathya agencies Pvt. limit) for further complaint in respective bank. But, they are providing screenshot from MS-Excel which is not eligible as a proof of complaining in bank. kindly look after this.

Camera not working

Hi...
As I registered a complaint on 22/8/2022 in Hosur Sathya Agency regarding cooling issue in Haier A/C, for past 10days no response not picking my call..Worst service I have never seen before.Behaviour of the staff in sathya agencies is very very worst .Problem still Not yet cleared .

Attracted by your advertisements in televisions and other media, the following appliances were bought from. M/s.Sathya agencies avadi, on 13.4.2022 at a cost of around Rs.48000/- plus agency's extended warrenty...Bill enclosed..
1.Whirlpool Fridge 215 impro premier 3S cool illusia is not working and kept unused for the past 2 months... After a great ordeal a complaint was booked which is yet to be resolved... Necessary action is solicited for replacement without further delay...
2..whirlpool wm 360 bloomwash pro 540 7.5 graphite 10ymw washing machine is not working properly. Often frightening others with thunderous noise instead of either rectification of defect or replacement with noise free one the service personnel gives suggestions and leaves...Necessary action is solicited for replacement without further delay..
3. Preethi mixie zodiac (MG218) produces rubber smell... Inspite of replacement of its armature by the company's service engineer... Necessary action is solicited for replacement without further delay..
Contact number [protected] / [protected] sreevatsan

I have gave my oven model 23BC3 for regular service March 2022 but still we haven't got our products. It's about 6 months still they are not delivering my product. They just extending the delivery date till now. So kindly see to it as soon as possible.

Customer name Padmanbhan
Customer no: 61558337

Dear sir am latha from Chennai am purchased samsung 32inch hd tv in your redhills showroom 18.08.2022 your sales executive promise installation 24hrs finishing but
today onwards not done installation my tv your installation person not responsible my call please register my complain

I have bought an LG 4k TV - 75 inch from Sathyas Trichy showroom on 15th Aug 2022 for Rs. 1, 15, 000. They have promised that item will be delivered by Wednesday morning, since item is available in another warehouse. I have also mentioned that Thursday I will be out of town, so item has to be delivered on Wednesday morning. But till date, there is no proper response from their end. Also during item delivery, they have taken a photo with me stating that I am a premium customer along with a mobile as gift, but once the photo has been taken, they have taken back the mobile giving an excuse.
I have purchased many items from Sathyas but this is the worst support I got from the team.

Couldn't contact the Satyas customer care through any of the numbers given in their website.

HI, Today I have purchased Cromption Fan from Sathiya Perambalur. While assembly of fan i found that the motor not seating properly in the vertical rod & while lifting the fan the motor parts only comes out. Also Oscillator Nob Missing in Packing.

Hi Team,

I have been trying to enquire and make an informed decision on the purchase of Sony 65 Inch BRAVIA XR OLED 4K Ultra HD Smart Google TV - 2021 Model (XR65A80J). Please note that this is available as an open box display tv in your thoothukudi branch.

For the past 1 week I have been trying to get a proper price quote for this TV and the details of the current condition of the TV.

However the customer support has been nothing short of rude, and irrelevant replies and no answer. I am really surprised to find that even after I requested the support team to give me an escalation ID, they did not bother to respond.

If someone from the senior management is looking into this, you have lost a customer and several references that I would have made if my experience with Sathya was good. I was supposed to make a premium TV purchase worth more than a lakh. Even before the purchase, you guys did not bother about the customer. So this speaks volumes about this org's ethics and values. Also please note that the people working at your stores are least bothered about sales & customer experience. If the management wants to win me back as a customer, please reach out genuinely, solve the issue and give me proper compensation for all the trouble that I had gone through.