Sathya Agencies Complaints & Reviews

Hi Myself Vinothkumar from Villupuram, TamilNadu, I have ordered v-guard sprinthot 15L water heater on June'22 from Sathya Agencies (P) Ltd Villupuram Branch, after one month o[censored]sing (August 2022) it's started water leakage from the tank for all over the day, then I have raised the complaint to sathya customer care and vguard technician came and serviced that product, I have requested vguard person to replce the product but they mentioned if this issue occurs for next time we will provide replace, then later again after 2 months same issue happen now October 2022 water leak is more heavy this time, we again complaint sathya for replacement of new product they are not providing replacement they are asking us to check with v-guard customer care for product repair.

With in 4 months this issue happing second time we are not satisfied with the product we are requesting for replacement of new product or we need our money back.

Villupuram branch service is very bad, last one week I am following this issue still there is no solution even no proer responce for calls they are talking very rude manner, I went directely to sathya showroom twice for this issue they are not responding properly.

Kindly take a necessary action on this, if not I will file a complaint against sathya with available proof and issue a complaint notice on the same

if required I will attach all the proof, recordings of calls and water heater issue videos for your reference

Regards
Vinothkumar S

My name is karthick
Tuesday i order the redmi 11t 5g mobile in Bajaj mall delivery date 1 or 2 day it will show but I can't receive the product.i contact the customer care but can't response properly very very worst don't buy in sathiya agencies very very worst this is customer care executive number‪+[protected]‬

Sir/Madam
. I am suresh from Madurantakam. I had paid for Venus Splash 10L water Heater and V Guard V50 Stablizer on 23.10.2022 in Sathya Madurantakam. But that Showroom manager delivered V Guard Stablizer only and venus water heater not delivered due to no stock demo only available.

. Sathya Madurantakam branch manager stated that, he will arrange the water heater from chengalpet branch and delivered u r address on tomorrow (24.10.2022).

. on 24.10.2022, the branch manager don't call to me for arranged that water heater. I called to manager on 24.10.2022 A.N. He told all staffs are busy in sales after two hours delivered water heater to u r home directly. I was wait at 5.30 p.m.. Then i called to manager at 5.40 p.m. He told delivery van broke down in singaperumal koil so for late and he fixed delivery time at 09.00 p.m. But he don't delivered.

. Hence, i cancelled my purchase of water heater. He assured with in three days u r cash settle through bank account, i shared my wife's bank account details to branch mobile number. After 3 days my cash not settled by cash or bank account. I separately complaint to sathya customer care from 25.10.2022 to 28.10.2022. All called audios are recorded by me. I was very mentally affected this issue.
I need u r support. Kindly settle my cash immediately.

Very worst customer service in satya, Madurantakam Branch and Amount variation of every product in that branch vs sathya online site.

Please find the attached file

நான் உடன்குடி சத்யா ஏஜென்சியில் எல் ஜி ஏர் கண்டிஷனர் ஒன்று வாங்கினேன் அதன் விலை காம்போ ஆஃபரில் மின்விசிறியுடன் சேர்த்து 43 ஆயிரத்து 350 ரூபாய் எனக் குறிப்பிட்டார்கள் அதற்கான தொகை செலுத்தி பில் எனக்கு வரும் பொழுது ஒரிஜினல் இன்வாய்ஸ் எல்ஜி ஏசியின் விலை40 ஆயிரத்து 190 ரூபாய் என மட்டும் என் வாய்ஸ் வந்துள்ளது ஏஜென்சி மேனேஜரிடம் தொடர்பு கொண்ட பொழுது காம்போ ஆபரில் மின்விசிறி நிலையம் சேர்த்து 43, 350 என்றார்கள் ஆனால் எனக்கு வந்தது எல்ஜி ஏசி மட்டும் 40 ஆயிரத்து 190 ரூபாய்க்கு வாங்கியதாக பில் வந்துள்ளது மின்விசிறி கான வெல்லும் இல்லை ஒரே பில்லில் எல்ஜி ஏசி விலை காம்போபரில் மின்விசிறியின் விலை சேர்த்து 43 ஆயிரத்து 350 ரூபாய்க்கு எனக்கு பில் வேண்டும் என கேட்ட பொழுது அப்படி எல்லாம் தர முடியாது பில் தனித்தனியாக தான் வரும் அப்படி இல்லை என்றால் நீங்கள் வேறு எங்கு வேண்டுமானாலும் கம்ப்ளைன்ட் செய்து கொள்ளுங்கள் என்று சொல்கிறார் முறையான பதில் தர மறுக்கிறார் எனவே எனக்கு இதற்கு தீர்வு தருமாறு தாழ்மையுடன் கேட்டுக்கொள்கிறேன் இதற்கு முன்பாக நான் ஒரே பில்லியன் விலை சேர்த்து பொருள் வாங்கியிருக்கிறேன் அதற்கான இன்வாய்ஸ் என்னிடம் உள்ளது இதில் என்ன குளறுபடி உள்ளது என்பதை நீங்கள் தயவு செய்து அதை தீர்த்து வைக்குமாறு தாழ்மையுடன் கேட்டுக்கொள்கிறேன்

I wish to place on record the poor post sale service by sathya agencies. I bought Llyod LED 50 inch tv at medavakkam sathya agency on 28th jan 2022. To my surprise there was a display error on my new tv for which I raised a complaint two months back. First of all I am not happy that how a new TV can have this problem within 6 months. Am I given a faulty TV?

Service engineer attended the complaint and he said that the display needs to be changed and it will be covered under warranty. After 2 weeks, when I followed up with sathya agency again, they said that my complaint is resolved and closed. So again I raised another complaint for the same issue and the same service engineer came and again took my compliant. When I asked why my previous complaint was closed, he gave an unconvincing answer and went away.

Now looks like another service request is raised and it looks like my request is pending because of non availability of spare. It has been one month I am getting the same answer and hence I want to escalate this . If I don't have my request attended immediately I will be forced to raise consumer case under consumer protection Act 1986

Note : in the past six months, I have bought one washing machine, one tv, one ac in sathya and now I feel that I have chosen the wrong shop.

Expect to get a replacement of my repaired TV as soon as possible

Regards
Ganesh
[protected]

Dear sir,

I have purchased Voltas AC on Sep 18th at Vadapalani branch, Chennai and I have received the original invoice on Sep 20th .

While purchasing and invoicing nobody asked about my GST details, later after receiving the original invoice I requested to enter the GST details and provide the GST invoice on Sep 20th, the sales person and the office team told they will amend the changes & provide, but they are delaying and saying it is impossible. I have questioned why is it not possible in the current month, they are not responding properly.

If the GST invoice is not provided I will file a legal complaint and also post the same issue in social media regarding the customer services and the products.

Thanks & Regards
A. Leo Martin
(+91-[protected])

I have purchase the mentioned TV for Rs 31099 In west tambaram.
And I said them I will pay 15000 and balance by credit card but they said I have a cash back of 1500 and no cost EMI with kotak bank without additional charges.
But when they completed the process the total cost reached 33500.
When I enquired with the service person he informed me that there is surcharges and the staff didn't inform me correctly.
And the other thing is sales person said that there is a offer in this television with 5 years extended warranty without any additional charges.
But I came to know when I received the invoice I have to pay additional charges for warranty.
The next thing is the salesman promised about the installation in 48 hours.
But still the installation is not completed.
Or no information when it will be completed.

the salesman are fooling the customers.

I have spend 34000 including delivery which should have been 28000.

Additionally I paid delivery charges of 500
Additionally paid 3300 for warranty didn't ask for.

I have purchase the mentioned TV for Rs 31099 In west tambaram.
And I said them I will pay 15000 and balance by credit card but they said I have a cash back of 1500 and no cost EMI with kotak bank without additional charges.
But when they completed the process the total cost reached 33500.
When I enquired with the service person he informed me that there is surcharges and the staff didn't inform me correctly.
And the other thing is sales person said that there is a offer in this television with 5 years extended warranty without any additional charges.
But I came to know when I received the invoice I have to pay additional charges for warranty.
The next thing is the salesman promised about the installation in 48 hours.
But still the installation is not completed.
Or no information when it will be completed.

the salesman are fooling the customers.

I have spend 34000 including delivery which should have been 28000.

Respected sir/madam,
I bought a mobile on 4.10.22 of OPPO A76. I asked to the sales person it's a 5g model they mentioned A75 aspect of same of version. A76 is a 5g model. The main thing for bought a phone of 5g only. But I check the phone details in my About phone it's mentioned as 4g mobile. The sale person cheated me and give a 4g mobile. She told me when I called to her we can update at the time. there were option will be reflected at the time.
I checked through internet OPPO A76 is a 5g model.
Kindly change the mobile of 4g to 5g model. I asked to the store once we open we cannot exchange it. I humbly request you to kindly solve my quarries and allot me a 5g mobile.

Dear team,

Greetings,

I have bought V-GUARD electronic voltage stabilizer (working range 130VAC -280VAC) on year 2020. I missed my bill & old mobile. I need a duplicate bill for warranty purpose.

Reason - Stabilizer not working.

Please find the below details.

Model - VG 50.
Capacity - 2 ampere
ID[protected].
QR code scan - [protected].

Thanks & regards,
Arumugasamy M

Dear sir
Promotion and way of treating a customer in ambattur sathya agencies are very poor. Saying some fake promotion I buy a daikin AC from sathya agencies ambattur opposite to stedford hospital they said 1.5 ton daikin ac is rs 45000 but I check with other store it was 41000 and staff are taking commission the promoter name is sumathi they said some discount before payment and after they did gave its spoil the sathya name please go through it

Yesterday we bought an tv show room at the branch in redhills, Chennai -52.a brand of sony Bravia LED Google tv 43 inches for price 49, 900.they said that was the last peice from the brand and the have stopped producing the model of this tv which we bought and they have given the display product for the 49990.but we gathered information from our close ones they said that display peice will be given by half of the rate but, they have sold us with more amount.we are asking for replace or return the amount.so, please help us to solve the problem.

We need an new product.

I bought LG Nano 80 LED 55" inch TV in Sathya Agencies, Tirupattur. Within 24 hours after Installation it got fired and got smoke. I immediately informed on this regard. But still there is no any response from the agencies. Kindly let us know how can we handle this situation. Otherwise I shall go to consumer court and complaint the case file against the agencies for their irresponsibility.

I bought a Nano 80 55" LED Tv in Tirupattur location on Last Saturday 10th September 2022. On the day of purchase they promised us delivery and installation will be done on same day on Wednesday 14th September 2022. On Wednesday there were no proper response for the call. After the follow up at night they delivered the TV. But no installation and fixation done. They just delivered and kept in home and went off. they promised by tomorrow installation will be done. But Today 15th September 2022 I was calling and asking many times they were telling from morning that we will install. So far no action. Majorly when I am calling and asking there were no proper response.While talking itself they cut the call. Its seriously irresponsible and unresponsive.

I bought an Air Conditioner on 26.04.2022 (Tuesday) from Sathya Stores Pvt. Ltd by swiping my debit card through the POS machine. The transaction was cancelled due to some error, but my money (Rs.43, 050-) was debited on the same day. I complained about this issue in bank. The bank says the transaction was successful. I am in need proper evidence (i.e., 1 week bank statement from 26th April to 3rd May from Sathya agencies Pvt. limit) for further complaint in respective bank. But, they are providing screenshot from MS-Excel which is not eligible as a proof of complaining in bank. kindly look after this.

Camera not working

Hi...
As I registered a complaint on 22/8/2022 in Hosur Sathya Agency regarding cooling issue in Haier A/C, for past 10days no response not picking my call..Worst service I have never seen before.Behaviour of the staff in sathya agencies is very very worst .Problem still Not yet cleared .

Attracted by your advertisements in televisions and other media, the following appliances were bought from. M/s.Sathya agencies avadi, on 13.4.2022 at a cost of around Rs.48000/- plus agency's extended warrenty...Bill enclosed..
1.Whirlpool Fridge 215 impro premier 3S cool illusia is not working and kept unused for the past 2 months... After a great ordeal a complaint was booked which is yet to be resolved... Necessary action is solicited for replacement without further delay...
2..whirlpool wm 360 bloomwash pro 540 7.5 graphite 10ymw washing machine is not working properly. Often frightening others with thunderous noise instead of either rectification of defect or replacement with noise free one the service personnel gives suggestions and leaves...Necessary action is solicited for replacement without further delay..
3. Preethi mixie zodiac (MG218) produces rubber smell... Inspite of replacement of its armature by the company's service engineer... Necessary action is solicited for replacement without further delay..
Contact number [protected] / [protected] sreevatsan

I have gave my oven model 23BC3 for regular service March 2022 but still we haven't got our products. It's about 6 months still they are not delivering my product. They just extending the delivery date till now. So kindly see to it as soon as possible.

Customer name Padmanbhan
Customer no: 61558337

Dear sir am latha from Chennai am purchased samsung 32inch hd tv in your redhills showroom 18.08.2022 your sales executive promise installation 24hrs finishing but
today onwards not done installation my tv your installation person not responsible my call please register my complain