[Resolved]  Sathya Agencies — Received Wrong Model Air Conditioner

Address:Sathya agency, Reddiyarpalayam branch, pondicherry 605010

I have purchased 2 Air Conditioner
(Samsung windfree 1.5ton 5 star 2023) last month (April 22 2023, April 24 2023) at Sathya agency, Reddiyarpalayam branch, pondicherry 605010.
Sales staff said that the air conditioner is a wifi supported model also I was willing to buy a wifi supported model, but the product I recieved was not a wifi supported model.
From Sathya Agency side we never got a demo for the Air Conditioner, we tried ourselves and then contacted Samsung customer care for technician support, Once technician came reviewed and said this model is not a wifi model we have purchased a Wrong model, later yesterday I informed Manager about this issue. I kindly request you to look into this issue and help me as soon as possible
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Jun 23, 2023
Complaint marked as Resolved 
Agency has no stock on the particular model Air Conditioner, So i replaced complained model AC with other brand
Complaint comments 

Comments

Dear Sir/Madam,

Greetings from Sathya.

We regret the inconvenience caused.

Please share your mobile no so that our customer care executive can contact you.

Assuring our best of services always,

With regards,

SATHYA CRM
Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]
Dear Customer.

Greetings from Sathya.

On receipt of your complaint, our CRM team had contacted and resolved your escalation. Kindly confirm the same by marking this complaint as "Resolved".

Looking forward to serve you always,

With regards,

SATHYA CRM
[protected]/[protected]

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