SendMyGift.com Complaints & Reviews

My order no:[protected]/02/2016) has not been delivered yet despite several communications. Last time I was informed that it will take another 3 days. For a startup company, the proliferation of these complaints is a sign that it is bordering on fraudulence. Hope my concern is addressed without further delay.

Dear All,

My order ID is[protected]

This company doesnt know how to deal with the customers and provide services. I have ordered an order on8th Feb 2016, which was supposed to be delivered on 09th Feb 2016. I have been calling everyday to get the order status, however only false commitments. Poor response from the supervisor and managers. Dont believe in their delivery process. Not at all satisfactory. There is no point of escalation details. My entire money is at risk now.

PATHETIC CUSTOMER SERVICES

I had placed an order with the order number[protected] and had to be delivered today I.e 12 Feb itself. It never turned up on checking with them they advised that it will be delivered by 9:00pm it is 10;30 now and the order has not come. They are cheaters. Trying to get the refund. If any help can be provided it would be great.

I have ordered one cake on 26/01/2016. Order No.[protected]. The Order
had to be delivered by 28/01/2016 but the same was never delivered.
Despite my repeated request over phone till date neither the item has
been delivered to its destination nor you have submitted any proof of
delivery.

My order id is[protected]. I order an combo of flowers and chocolates on 7th feb and delivery date was 7th Feb at night but they dint delivered. I called them several times but these people were simply saying we will deliver today/ tomorrow ...I called them again on 11th Feb and asked them to cancel my order and refund but they haven't processed it.

My order with order id[protected] was suppose to be delivered on 9th Feb 2016.
But has not been yet delivered .
When i call customer care they say they will deliver by 9 pm
But it was not delivered . They simply said sorry and told there is no escalation contact
Its completely fake website.
Please don't order through sendmygift.
They never response to mails and live chat. Worst experience

My order with order id[protected] was suppose to be delivered on 9th Feb.
But has not been yet delivered .
When i call customer care they say they will deliver by 9 pm
But those are words which never come to execution.
Its completely fake website.
Please don't order through sendmygift.
no response to mails.

I Ordered (Id[protected] on Feb 3rd and delivery day was 8th Feb. And the payment was through Paytm - 1000Rs.But the product is not yet delivered. Customer care people tell that it will be delivered today with in 9 PM, each time I call them.But nothing happened. It Is a big fraud website.Waste of money and time. And no response for mail also.They will not call back us.

My Order Id :[protected]

I didn't received the Refund yet.

Such a worst website and Service. Fraud people. We should give Complaint in Police Station. Fooling People.

I have ordered three gifts on January 31st 2016 for our anniversary and is suppose to deliver to us by Feb 1st 2016 between 11:30pm to 12:30 AM, we waited it was not delivered.they have completely failed to deliver the products and on top of that there customer service is very poor. call will never connect and no one will respond to the emails or in the chat. after lot of struggle i could able to contact one the person who works there and he told refund is initiated and will get credited in 3 working days. till now money is not credited and there is no response from on this.

Hello Sendmygift,

Good Evening.

Trail email describes that I have ordered a gift and paid (order id and payment reference no in trail email) for the same but your website is showing that amount is still pending.


I have certain question:-

1. Will I get the gift tomorrow?
2. From which company cake belongs from?
3. Will I get free teddy (6 inch) also because your agent in chatting session mentioned gift worth Rs 199 or more is offering a free teddy. How will I get? If it is by courier then provide tracking no.
4. Your agent changes in session very frequently and they do not give answer properly.
5. If it happens then I will not suggest anybody.
6. Pls. contact in my no [protected]

Regards,
Arijit Datta.


From: [protected]@ccavenue.com
Sent: Thu, 11 Feb 2016 19:56:52
To: [protected]@rediffmail.com
Subject: Your order#5294280 on http://www.sendmygift.com is successful.
CCAvenue - Order Success Mail

Dear Barnali Das,

Thank you for your order from http://www.sendmygift.com

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as 'www.ccavenue.com'


Order# CCAvenue Reference # Order Date

[protected] [protected] 11/02/2016 19:57:23


Billing Details

Customer: Barnali Das | [protected]@rediffmail.com | [protected]
Address: 2G/1A, Kali Charan Ghosh Road, P.O. Sinthee, , West Bengal, Kolkata 700050. India
Customer IP: 14.141.96.21
Pay Mode: Debit Card - Maestro Debit Card
Bank Ref #: 465417
Instructions: Valentine gift for my cute wife- Barnali

Gross Amount: INR 374.00
Order Amount: INR 374.00

Net Payable: INR 374.00


Shipping Details

Contact Person: Barnali Das | [protected]
Address: 2G/1A, Kali Charan Ghosh Road, P.O. Sinthee, , West Bengal, Kolkata 700050. India

My order ID[protected]
Order Date- 10/02/2016
Site is Fake. Amount debited but item not delivered. Customer care not responding. I lost Rs.2400/ kindly return the amount if not delivered on time otherwise we will go to consumer Forum.

I had placed an order for cushions on Monday 8th of Feb 2016 at the sendmygift.com. and the payment was done online same day. I got the confirmation message on my mobile after a day with the 2 order no:[protected] and[protected]
Till date I have not received my order. Tried to contact the call center and drafted e-mail to them. No response..!!

Please help..

attached the payment confirmation.

I have paid against the Order #[protected], while the customer care executive was full online and forcing me to pay promising their support. After many attempts to track my order, many of the CC exe. left the chat making me wait for minutes, this number[protected] is not at all working, no response from this email "[protected]@sendmygift.com" and i totally feel this is a fraud website. Please let me know how can i file a legal case against this if I didnt get my delivery within the time mentioned during my order.

Rameez

I have placed the order for a mug order #[protected] which is not yet delivered 11/2/16 placed on 25/12/15.

mailed you people thrice and called twice, such a silly company.

The worst experience i had for my Order #[protected] from SendMyGift.

Who gifts or wishes once celebration is over. SMG delivered gift on the next day of anniversary(does it really mean anything to gift flowers after next day).
Worst delivery or service i have ever seen till date.

I called the executive thrice and he assured that flowers will be delivered by 11 PM but, it was delivered next day around 10 AM

Would it be the case they have informed that they wont be able to deliver the gift that day, i would have made some other arrangement.

No-one shall order from this site ever else you will be disappointed with their services.

My order no. Is[protected]
My order was suppose to reach yesterday midnight
I ordered one bouquet, teddy and choclates
But just got one bouquet only
This is worst site ever.
Big time thief.
Now when am trying to talk to these lame customer care support they are not replying properly.
I even talked to some vendor.
He said he just got order of one bouquet from company!
I wish i would have never ordered from this fake site!!

This was my order number:[protected] which I ordered on 8th feb but they did not deliver it on time and even making me fool on calls and chat that the order is out for delivery. One of call supporter told me they will send extra chocolate buffet in compensate but on next day other guy is asking me for the name who told this. And i m still waiting for their response. They ruined the whole plan. completely BS service.

On December 26 i used sendmygift.com to send gift to my dear on. But untill today it has not been delivered. Its very bad and irritant that there call center guys are not replying properly. If you cant deliver the product then just return my money. Order id is[protected].

I have ordered a gift to my wife on 8th Feb 2016 and it was expected to be delivered by 9th Feb 2016. The gift has not been delivered by 10th Feb 2016.
I tried reaching their support center via Email, Phone & Live chat and did not get any proper response.

Order No:[protected]

This is not at all accepted.