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SendMyGift.com Complaints & Reviews

www.sendmygift.com

3.3

Updated: Mar 1, 2017

Complaints 760

Resolved

493

Unresolved

267

Good! SendMyGift.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that SendMyGift.com step up their efforts to fully resolve all complaints 👍

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SendMyGift.com reviews & complaints page 32

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Address: Bangalore, Karnataka, 110018

Website: www.sendmygift.com

Regarding order id[protected]. It was supposed to be delivered on 14th Feb morning in Indore. The status shows delivered on the website but it hasn't been delivered yet.
The email id provided on the website is wrong the email comes undelivered. I have been trying to use the chat window on your website, but nobody is responding. I tried calling but your line is busy.

Note - When i was making the order, i was not able to select the delivery date as 14th of Feb and delivery city as Indore. But the customer care representative on chat told me to go ahead and place the order using some other date and city. She told me later that she had made the changes on the back end. But supposedly it did not happen.

Why did you promise something which you cannot deliver?

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Address: 560096

Website: www.sendmygift.com

Hello,
i've place an order on 10 feb to be delivered on 14feb by 12:30 am.ie..i chose midnight delivery.
but i have not receive the order yet.Been trying to customercare since yesterday evening and no one is responding.In email chats also once started they ask how may i help you, after that no response at all..
actually regarding the product i called them two days back got confirmation from them that i will recieve it by 12:30 am on 14 feb..
why is this delay and why lack of proper response..
will i be receiving it atleast by evening...

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Address: 560102

Website: sendmygift.com

I have an order worth 599/- but haven't received any confirmation.
They called me and said payment was unsuccessful so I have to pay again and sent me a payment Link.

I Paid again and this time also same thing happened and no confirmation came.When I am trying calling them no one is responding.

1st Order No :[protected]
2nd Order No:[protected]

+2 photos

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R

Rajat Awasthi

from Chennai, Tamil Nadu

Feb 14, 2016

Please Help.

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Address: Bangalore, Karnataka, 560066

Website: sendmygift.com

Order ID:[protected]
Date of booking: 07-Feb
Committed date of delivery: 08- Feb
Current status: Not delivered yet
Number of follow ups with Customer Care: ~25 times
Standard response from Cust Care:
Apologize for inconvenience.. Oder will be delivered by today 9PM (same answer every day I make a call)
Chat interface: Worst Chat interface I have ever seen.. Chat disconnects/no response/switches to multiple teams.. what not.. Highly unprofessional!
Suggestion: Recover from these hiccups as quickly as you can.. Otherwise, very soon you will be kicked out of business

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Omswathi Om

from Bengaluru, Karnataka

Feb 14, 2016

See attachment to know how pathetic is the chat service..

Order getting delayed for the past one week.. - Comment #2311886 - Image #0

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Address: Bangalore, Karnataka, 560100

Website: www.sendmygift.com

I order for 13th feb midnight with the extra midnight but it's not yet delivered in a day.

ONE OF THE WORST LISTED COMPANY.

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R

reger

from Chennai, Tamil Nadu

Feb 14, 2016

Order id:[protected]

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Address: Bangalore, Karnataka, 713386

Website: sendmygift.com

This is **** BS site. I wasted my money. The delivery was placed for 13th Feb.
Now this is 14th already and 11.32 am.
So this is **** ****.
The way support executive behave with their customers is **** ridiculous. It seems that they are doinf some high profile job. Especially ESC SHRAVANA this girl thinks of herself that she is an IIT pass OUT engineer.

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Address: Bangalore, Karnataka, 560067

Website: www.sendmygift.com

Order #[protected]Order still pending)

I have placed this order for Feb 6th and still the order shows in pending state.
I tried to reach to customer care via phone and unable to connect every time.
Also through chat the customer care is unable to help.

I have written mails, but no replies yet.

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0

09saj

Feb 17, 2016

i didn't receive order still it is in pending side. No reply from customer service yet.

0

09saj

Feb 21, 2016

Sendmygift.com — Order #[protected]Order still pending)

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Address: Bangalore, Karnataka, 560048

Website: www.sendmygift.com

I ordered for a mid night delivery on Feb 13th. My order number is[protected]. My order was not delivered. None of the agents and the escalation team responds to my query of money refund. i am at loss.
My plans for the valentine day was ruined because of them. I waited till 2 am in the morning for the product to be delivered and reaching out to their 24x7 customer center over chat and phone but no one replied. Today its 14 and yet no one is replying.

+1 photos

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Address: Bangalore, Karnataka

Website: www.sendmygift.com

My order id is[protected] placed for 14th feb, 2016 midnight. I have not received the delivery. to add to it, the customer care executives are not receiving calls or responding to the chat messages or replying to mails. ...this is very bad service at there end...pathetic...

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Address: 560093

Website: www.sendmygift.com

I ordered a cake and flower buke from this site. There is a lady called Monicka D she took my order and make sure it will be deliver it on time. But till now order not received and I wasted my money.

These are fake people and when we called on the same number that is written on site no one picks up the call.

Whoever is executing this business, they don’t know about the others emotions.

I would request to all the people please don’t order from this site as these are fake people.

Even I read the review of these site after placing the order, and got to know this is fake web site. And when I told the same to Monika she told this all the reviews are wrong and gave by their competitors. But all are fake so please please please plase ….dont order from here.

Complaint marked as Resolved

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Feb 14, 2016

Updated by ashu.007 [protected] its my order no...

I need my money back...

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Address: 560048

Website: www.sendmygift.com

I have placed this order for Feb13th and still the order shows in pending state.
I tried to reach to customer care via phone and unable to connect everytime.
Also through chat the customer care is unable to help.

I have written mails, but no replies yet.

the order was to be delivered yesterday but yet not received.

Pathetic customer support and status transparency is bad.
there is no provision to cancel the order as well, very bad experience.

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K

Kritika@CC

from Bangalore, Karnataka

Feb 14, 2016

Order still pending and everytime unable to reach customer care. Unable to track the order

K

Kritika@CC

from Bangalore, Karnataka

Feb 15, 2016

@sendmygift - mail is unable to reach your mailbox as it is out of quota size.
Please cancel my order and initiate a refund. Terrible experience.

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Address: Bangalore, Karnataka

Website: www.sendmygift.com

My order id is[protected] Order placed on 7th feb and not yet delivered. I called them several times but these people were simply saying we will deliver today/ tomorrow . I want my money back.

+1 photos

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Address: Hyderabad, Andhra Pradesh, 500035

Website: Sendmygift

Order no[protected] my order suppose to be delivered on 13 midnight 11.30 to 12:30 am but not received... I am trying to contact them but they r not responding to call r email

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Address: 147001

Website: sendmygift.com

My order no. is[protected]. First of all i did not receive any confirmation email or sms after i placed the order. I placed my order for 13th feb 2016 midnight delivery but it never reached. On the top of it customer care is pathetically bad. I want my money to be refunded.

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Address: 410210

Website: www.sendmygift.com

Order no[protected]
i paid 149 extra amount to deliver my gift on 13th feb, 11.30pm to 12.30pm.
till 14th feb morning i didnt receive my order.

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Address: 411036

Website: Www. Sendmygift. Com

Fake site. Me and my friend ordered 2 cake combos for valentine's day. Neither they delivered the order nor responded. All our plannings got spoilt due to them. Highly disappointed. Am going to report this for cyber crime

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Address: 122002

Website: www.sendmygift.com/index.php

I ordered a gift with order id[protected] this order was supposed to deliver by Feb 14, 2015 midnight 12:00 - 12:30 AM but the gift is not yet delivered. The vendor had taken all the money in advance and even not replying for mails and phone calls.
I request judicial system of the India to have strict action on the Sendmygift.com vendor and punish them to run a fake site.

Please refer the screenshot fro more details.

+1 photos

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Website: sendmygift.com

My order id is[protected] placed for 13th feb, 2016 midnight. I have not received the delivery. to add to it, the customer care executives are not receiving calls or responding to the chat messages or replying to mails. My valentine plan was completely ruined for them. I ordered for the first time and faced this. this is highly disappointing and a callous attitude from them.

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rudi443

from Bengaluru, Karnataka

Feb 14, 2016

Thanks for the obvious response! I am so happy to hear the same reply you guys gave to 1000 people whose emotions you played with on the eve of Valentine's Day! Shame on you. How did you ever think you could run a business with a behaviour like this? I want a refund immediately.

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Address: New Delhi, Delhi

Website: Sendmygift.com

Stupid site...haven't delivered my gift on valentine day eve... They also charged extra 149 for same day delivery...so cheap of them...my plan has been ruined...

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Address: Mumbai City, Maharashtra, 400079

Website: Sendmygift.com

I have placed an order order ID[protected] &[protected] it has to be delivered 13th feb midnight still not deliverd...the amount for both the orders has been deducted after that nor they r responding to msgs or malis neither responding calls abt the order status

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pspatil0909

from Pune, Maharashtra

Feb 15, 2016

i have placed an order order ID[protected] it has to be delivered 13th feb midnight still not deliverd...the amount the orders has been deducted after that nor they r responding to msgs or malis neither responding calls abt the order status
contact No [protected]

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