SendMyGift.com Complaints & Reviews

Address: 560035

Website: www.sendmygift.com

I have placed Order to be delivered for 14-Feb, and it is still not delivered. Customer Support chat just says it will be delivered, and phone call is not picking Siting call volume is high, Ridiculous.

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N

nitinmt

from Bengaluru, Karnataka

Feb 14, 2016

I need my Order to be delivered on priority today.

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Address: Bangalore, Karnataka, 560017

Website: www.sendmygift.com

I have ordered a Flower Bunches from 10th Feb and Schedule it for delivery on 14th Feb. Still now the Flowers are not delivered. No proper response from Customer Care Executive. Completely Unprofessional Company and Service.
Its an sincere advice not to use SendmyGift for any gifting purpose.

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S

som374

from Mumbai, Maharashtra

Feb 24, 2016

My Ordered got delivered at 9 PM night on Valentines Day. The items what I ordered and what got delivered where completely different. The best part was the Flowers in FLOWER BUNCHE were WILTED. I had a very BAD experience won't recommend anyone.

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Address: 560102

Website: www.sendmygift.com

Extremely disappointed with service and customer support. Calls not picked citing you are busy. No reply to live support query on a regular basis. Response is very vague. No response to my email. Here I am having paid for a valentine gift for my wife and son to be delivered today waiting the whole day not knowing whether this will be delivered today or not. Tracking says processing since morning. I will find out the details of this your company and in case I do not receive the gifts today, I will lodge a compliant in the consumer court. Order Nos.[protected] and[protected]; Order made on 13/2/16 with full payment

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Address: Bangalore, Karnataka, 560029

Website: www.sendmygift.com

Hi, I ordered my gift on 13 Feb which has to be delivered today 14 feb but so far I didn't got any call or notification from anyone.
My order no is:[protected]
Since morning I tried calling their customer support but no luck. Its always coming as busy. Tried the 24x7 chat support but they are more dumb people. Not even responding to my chat messages . Completely unprofessional staff which are not even bothering to respond to the customers.

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Website: www.sendmygift.com

I have order a flowers my order of is[protected] the product is not deliver yet .I have order on 13 feb 2016 nd and it will be deliver on 14 feb 2016 .the customer care not even responding properly. they are saying it will deliver befor 12pm but it's not deliver yet.worst services very disappointed.

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Address: 474001

Website: www.sendmygift.com

Maine rs.229 ka ek red rose bouquet order kiya Jo abhi take deliverni ni hua h, order I'd is[protected] and I do not have received any confirmation email by sendmygift.com,
Please resolve my problem

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Address: Kolkata, West Bengal, 700075

Website: sendmygift.com

I place a order in cbd mode but there is no call neither any confirmation from there team.

My order no is[protected], they are just playing with people emotion, totally fake and fraud people.

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Address: Nagpur, Maharashtra, 440010

Website: Sendmygift.com

My order id is[protected].. my utem has bt been deliverd yet .. i booked it for 13th feb 2016 .. still these ppl are telling another 30 min it wil get delivered .. really frustrating ..never experienced such bad service .. if they can not manage they should not take orders.. i need my money back .. there is no point if they deliver now my flower n cake .. its useless.. they have already spoiled it ..
Shruti

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R

ramya R gowda

from Ernakulam, Kerala

Feb 14, 2016

Hi Team,

Order #[protected] is not delivered yet.this is not a proper online website. I have order the item on 4th Feb 2016 but, still no product delivered, u ppl spoiled my valentines day
Please confirm me the delivery time or cancel my order and refund the amount.

Regards
Ramya R
[protected]

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R

ramya R gowda

from Ernakulam, Kerala

Feb 14, 2016

Mail ID of Sendmy Gift is not working and Tele # also, how to contact these people ? can anyone help on this. can anyone get me back this precious day?

I made wrong choice, and not satisfied with website. and 24/7 support chat also invalid and this is just eye wash to customer

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V

vimal kr mishra

from Noida, Uttar Pradesh

Mar 10, 2016

your service so poor and customer scare service also poor.my order no id.s[protected].i have order on 14 feb still not received.

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Address: 560032

Website: Sendmygifts.com

Have order flowers worth of Rs 1000 and assured the delivery by 14th morning. Item is still not delivered and customer service is pathetic . Very difficult to connect to call centre and after connecting also not getting any statisfying revert.

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Address: 380015

Website: www.sendmygift.com

This is regarding my order No.[protected] which was supposed to be delivered on 12.02.2016 but, the website they never bothered to deliver the order nor are they responding to any of my calls or emails.

Why are you running a business wherein you fail to deliver the product which we already paid for ?

A big time "FRAUD" Website this is. Please never make any purchase through them.

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Address: Bangalore, Karnataka, 560102

Website: www.send my gift

Order id[protected]..ordered roses, chocolate n cushions..received first two but ddnt get cushions but received cushion covers...cant believe that they expect us to pay 471 rs for two cushion covers..finally I was supposed to get free teddy bear 12 inches fir my order amount which was more than 499rs..my order amount was more than 850 rs..but ddnt get it..plz resolve n send the right ones

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Address: 560102

Website: www.sendmygift.com

This is regarding order #[protected] which I had placed on 11th Feb and was supposed to be delivered on 12th feb, , neither that happened nor anyone from Sendmygift bothered to inform that the same is not delivered..
I have been trying the CS no from couple of days and even dropped couple of mails and enquiry on their CS mail ids. But till date haven't got any response.

This is till date the worst customer service experience. On seeing the reviews now, I can many of the customers are facing this similar issue yet no one from the company is coming into picture to take this escalation and address the concerns of the customers.
It is not just about the refund which we are concerned, but the inconvenience which is being caused and unprofessional attitude from Sendmygift.com.
Can I have a response soon to my concerns?

Mar 16, 2016

Complaint marked as Resolved

This is still not resolved. I have sent multiple follow-ups and tried reaching CC post lodging this complaint yet no response. Need update on my refund status ASAP.

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A

Anjali2110

from Bengaluru, Karnataka

Mar 16, 2016

Unfortunately, till date I haven't got any update nor any revert from sendmygift regarding my refund. I have sent multiple follow up mails to their CC post lodging this complaint as well.
Can you please assist in getting this addressed ASAP.
this is really disappointing and fraud with the customers.

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Address: Bangalore, Karnataka

Website: www.sendmygift.com

Dear All,

My order ID is[protected]

I have ordered an order on 11th Feb 2016, which was supposed to be delivered on 14th Feb 2016. I have been calling everytime to get the order status. No response from the support team. I have pinged online customer care so many times and they never respond. MY PLANNING FOR MY VALENTINE HAS BEEN SPOILED BECAUSE OF THESE GUYS

Feb 16, 2016

Complaint marked as Resolved

Received the Gift with complementary, My wife is very happy and i am very happy... I would like to provide some tips 1. Once the gift order is booked, kindly send a confirmation message via SMS and Email 2. Online Tracker is not working properly, Make sure the tracker working properly.. Do some regression testing and also stress testing on website. 3. Support team doesn't have proper information and they are not able to provide clear updates 4. Support team should get clear updates regularly. (If you provide same details via SMS or email to customer then customer satisfaction will increase) 1. Order Booking confirmation 2. Order is packed or not 3. Order is in transit or not, If it is under transit, then transit details 4. Once the order is received, then update the details to support team 5. In Demand day like Valentine or New Year or some occasional days, Order should be limited or restricted based on your service. I mean you should have some limit point. While booking the order, every one can select the delivery date. If you are not able to deliver then the website should not accept that date. So restriction should be provided. I hope you faced alot pressure, due to unclear plan and unavailable of information. Regards Rajasekhar

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R

Rajasekhar Kathi

from Chennai, Tamil Nadu

Feb 15, 2016

Still the product is not delivered

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R

Rajasekhar Kathi

from Chennai, Tamil Nadu

Feb 16, 2016

Finally Received the gift and also a complementary...
My Wife is so much happy

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M

mona08

from Surat, Gujarat

Feb 21, 2016

Sir ...I ordered a gift on 14th February 2016...but gift not yet reached. ..pathetic enquiry system. .always busy n no response. .

so my order no.[protected]...so I want refund. ..otherwise I will sue case on you all...rply me as early as possible. ..my mail id is..

[protected]@gmail.com

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Address: Bangalore, Karnataka

Website: Sendmygift.com

I placed order on 12th feb . Order no[protected]. Customer care not picking call. Nor chat people responding. This is a fake website. Snatching money from people and not delivering money. I have done online payment. If you can't deliver the order then pay the money back

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S

Swetha Gowda A

from Bengaluru, Karnataka

Feb 14, 2016

Please help me in getting my order delivered or my money back

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J

Jobin John

from Ahmedabad, Gujarat

Feb 14, 2016

It look people in send my gift are smart enough to fool around the people, well company's like are you are easiest way to make money taking away money from and spoiling our happiness by not delivering the gift. I place order on 4th Feb of a combo pack to be delivered on 14th feb and so far no update thank you people at send my gift a person called Vinoo who chated with me requesting me to place order and give him the order number which i did. I dont know if someone will respond here, my order number is[protected], the best part of your is that you guys dont respond to our call and chat messages.

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Address: Bangalore, Karnataka, 560100

Website: www.sendmygift.com

Hi,
I gave an order of Rs 229 with order id[protected] for 14th feb 2015. The site did not even send me any confirmation mail. Nobody picks up their contact at any time in the hour. It disconnects saying too much load, even at 1am in the morning. When I tried to contact via live support, they transfer to customer support and they do not respond. I want a refund on this product.

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Feb 14, 2016

Updated by dipanjan1311 sorry 14 feb 2016

Feb 14, 2016

Updated by dipanjan1311 Its almost 10pm and it is still not delivered. So keep your fake promises to yourself and do not show it to your customers. I want the refund to be initiated tomorrow.

Feb 15, 2016

Updated by dipanjan1311 This is basically harassment. It has been 2 days and no the company has not taken any trouble to intimate me about the refund or any acknowledgement of it.

Feb 24, 2016

Updated by dipanjan1311 I do not want any coupon. I want my money back in my account.

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D

dipanjan1311

from Hubli, Karnataka

Feb 14, 2016

Its almost 10pm and it is still not delivered. So keep your fake promises to yourself and do not show it to your customers. I want the refund to be initiated tomorrow.

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Address: 560068

Website: www.sendmygift.com

I ordered On[protected], order ID[protected] Email id- [protected]@gmail.com
Name- uma shankar shukla, cell num- [protected]

It was told to me that it will be delivered on 14th feb before 2.00 PM as I have given office address of her and they said..Sure sir it will be deliver before 02.00 we will notify them.
But Still there is no hope of deliver and If im trying to call the customer care, no one is picking up the call. and on chat?? they are like WHO THE HELL ARE YOU?

**** services can any one give. Ill just wait till today eve, and will take my refund. Will post this on all social media.
Have some standard sendmygifts, If you cant give service to all, take order as per your limits.

Pathetic service, cheap agents, and escalation team of yours are like Low level agents. Who dont have sense of speaking.

Please resolve my issue and Deliver my product before 3.00 pm today as its a office address given.

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Address: Thane, Maharashtra, 401107

Website: sendmygift.com

Product no #5280034 was ordered yet it is not delivered and even money was not refunded. This is one of tho most fraud website who is making us fool and ruin our day also.

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Address: 560069

Website: www.sendmygift.com

I have ordered for flowers and cake My order no was[protected] But these people have neither delivered the order, nor given any revert about my queries.

The Customer Service people didn't picked up my call even after repeated callings at[protected]

And further even the manager of the company by the name Archiya, contact no. [protected] is also least concerned about the concerns of the customers.

Finally the manger, Archiya had given me an option that I can cancel my order and the company will refund the money. But I have not received the confimation mail from their side even after repeated reminders

Now when I am calling Archiya, he is not picking up my call. Neither I have received any revert from the company regarding refund of my amount nor have received my order.

So this is the company with bunch o[censored]nethical, unprofessional, fraud people who I believe is running a fraud company

My sincere advise not to use their services

Regards
Gaurav G Sahni
[protected]

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Address: Thane, Maharashtra, 400601

Website: www.sendmygift.com

I placed an order with them yesterday and the expected delivery date was today. The order is not delivered yet and when I am trying to check the status of my order through the "Track order" tab on the website it is giving a message
Tracking Number :-Un Available
Order status :-pending
While placing the order there were too many executives on chat to help place the order and today not a single CS executive is answering to the query raised. Calls are also not been answered at their end.
As the payment mode was netbanking, I need a refund for the amount paid if you are not able to deliver the order today.
Really pathetic service & unprofessional people.

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K

kerryn

from Udupi, Karnataka

Feb 14, 2016

hello, same thing happened with me too..my orders deliver date was also today..
they are not answering call nor they replying in chat...

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Address: 560102

Website: www.sendmygift.com

I had ordered a product ( order no[protected] on 6th feb 2016. It was supposed to be delivered on 13th feb between 11:30 PM to 12:30 AM. They had charged extra amount for night delivery.(Total amount 468/-) . I tried to contact them through mail and demanded for refund but got no response from them. They received the amount through PAYTM. Be aware guys never order from here and ruin your plan.

FRAUD WEBSITE !!!

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SendMyGift.com Complaints & Reviews

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SendMyGift.com reviews & complaints page 31

Order Id 145061418, still not delivered

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Fraud and unprofessional

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No update on the status and poor customer service

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Item not delivered. No response from customer support

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Product is not deliver

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Not received any confirmation mail and the product is not delivered order id is 145060238

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Fraud & totally unprofessional company

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Order not delivered & no response from cs

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Non delivery of order 145057302

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Complaint about order No. 145052759

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Delivered item not same as ordered

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Not delivered - order # 145047727 on 12th feb, no response from the cs

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Item not delivered and also no response

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Did not receive order

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Fraud company... Took my money and did not deliver

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145047478 - id (pathetic service and ecommerce)

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Product not delivered and mony not refunded

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Unethical, unprofessional, fraud company

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Order (Order no. 145055662) not received, nor am i able to track the order

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Product not delivered - website is fraud. Never order from this site

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