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Shine.com Complaints & Reviews

3.8
Updated: Sep 12, 2025
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Shine.com reviews & complaints page 29

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H
Hiljul
Apr 29, 2022
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Address: Gurgaon

I m priya from Jalandhar few days back I got a call from Indigo airlines tht is hr mahi Sharma ..she said she is from Indigo nd my cv is selected for data entry job she said you have to pay 2100 for the interview I refused to pay after tht she said I will send you Google test nd then you pay i said ok I do tht after tht she said you have to pay now i paid them then telephonic interview is conducted nd I cleared it then they asked me the security amount 7000 smthing i paid them after that they said you have to pay 15000 for your max HDFC current account i refused to pay nd when I asked them refund they said refund processed will be done in 45-90 days after then again they call me nd said if you paid 5000 your work will be done ..i said ok nd paid them 5000 after a day when I asked tht why I didn't get any notification for bank opening they said tht your work will not be done in 5000 you have to pay 10000 more i paid them 10000 by some how..after 3-4 days they again called me and said as you have done double time translation your work Is not done as we have to put only one transaction screenshot after than when I asked them my refundation they said that we are doing your redundandion in urgency you have to pay 6000 the guy called name Vishal Mehra nd other person who send me the I'd card of Rahul Sharma .. they r just making me the fool ...they said tht we told you to pay 6500 you have to pay that amount again as double transaction can't be done ...i paid them tht also after tht they asked me to pay some gateways charges then gst then again gateways charges by saying tht on tht day you complete your processer lately ...again some fine for doing work lately they took 1 lakh 88 thousand 870 rs approx form me after that they are again asking me money tht last payment you have done in wrong account you have to done it in some another account ..now i m not picking up their calls ...they r totally fraud ..they took a huge amount from me on the name of refundation ...they keep telling the lies ..the person is from Delhi, gurgaon..because the bank details they provided me are from tht places..please kindly resolve my case I m really worried .i m in debt bcz of this
+23 photos
Shine.com customer support has been notified about the posted complaint.
May 02, 2022
Updated by Hiljul
When will my complaint resolved?
May 17, 2022
Updated by Hiljul
My complaint has not been resolved yet
Verified Support
May 27, 2022
Shine.com Customer Care's response
Dear Sir/Ma'am,

Refer to your email, we are unable to track the order with the help of your name.If you are a paid client then please share the registered details so that we can trace the order and address your issue.

Regards,
Team Shine
May 30, 2022
Updated by Hiljul
My name is Priya seth ...i mailed you on the name of priya seth
Jun 12, 2022
Updated by Hiljul
Please i have all proofs plz kindly contact me
Jun 12, 2022
Updated by Hiljul
Where to send you all the proofs send me your mail
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    S
    Ss1612
    Apr 29, 2022
    Resolved
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    Resolved

    Website: shine.com

    On 18th Apr 2022-I got a call from Shine.com stating that I should purchase a resume highlighter pack which would get me more visibility and jobs in the market. Once I paid, the initial amount- one after the other I was asked to pay and a total of Rs.[protected]+6017+9923+9438)was paid to shine.com on 18th Apr 2022. Since then, the services received are a sham and today I got a call saying that for my profile they don't have jobs and I can file a complaint and seek a refund. For taking a refund, they are asking me to pay Rs. 10 on https://shinecomplaints.com/
    However, I have lost trust in this fraudulent company and all I want is refund of the amount I have paid. Even on 18th Apr - I had emailed shine(r.[protected]@shine.com) asking how to get a refund of the money that I paid. However, they chose to ignore it.
    +1 photos
    Jul 1, 2022
    Complaint marked as Resolved 
    Shine.com customer support has been notified about the posted complaint.
    Verified Support
    Apr 30, 2022
    Shine.com Customer Care's response
    Dear Sir/Ma'am,

    Refer to your email, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

    Regards,
    Team Shine
    Apr 30, 2022
    Updated by Ss1612
    Hello Shine customer support team:
    Email id is: sonal.[protected]@gmail.com
    May 02, 2022
    Updated by Ss1612
    Shine.com customer support team- I need a revert on the fraud you did on priority basis.

    Verified Support
    May 27, 2022
    Shine.com Customer Care's response
    Dear Sonal,

    Regard to your complaint, we would like to notify you that we have assigned you the service account manager whose role will be to guide you through anything you need related to the service. If you ever have questions, run into problems, consider an upgrade or anything at all, Thwy will assist you with the same.They will be working closely together, and navigate regarding the services.

    Regards,
    Team Shine
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      T
      Thilaga K
      Apr 27, 2022
      Resolved
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      Resolved

      Hi Team,
      Could you please help me with below concern :
      I have received a call on Feb 14th 2022 from One Career Point saying we have selected your profile from Shine.com and you have 3 confirmed Job offers and to arrange the interview they asked me to pay amount. Initially they asked only 3500 as Registration fee. Next, they took me to their website https://onecareerpoint.com/mycareer/product/employment-verification/ and started asking do payment for document verification. While I was on call they insisted me to pay next and next like that I paid 52, 000 in total . In between I was asking them why didn’t you told me in the beginning of the call to pay this much. and they were not answering me saying mam please complete the procedure we can’t discontinue now and if we dont arrange a job with in 60 days we will refund your amount . So I did payment from my credit card.

      After all done I was continuously chasing them through call since there was not response via mail I used to call them . They kept saying document verification is going on from third party end. We will tell you once done. They crossed 66 days of the payment done. I again called them and asked why are you delaying and they said verification is done . But for Cover letter you need to do 2 part again then we will schedule interview this week. I was not ready to make payment and I asked I’m not satisfied with your service refund the money . They said no we cant and he started shouting at me. He also blackmailed me saying i ll block your profile and you cant do anything. I said them I ll take legal action on you. He replied me in text message do whatever you want I ll also take a legal action on you by mailing to your current company.

      So much happened to me and he ( Neeraj and Rajeev) was not ready to make refund and now his mobile is switched off.
      May 30, 2022
      Complaint marked as Resolved 
      Shine.com customer support has been notified about the posted complaint.
      Verified Support
      Apr 27, 2022
      Shine.com Customer Care's response
      Dear Sir/Ma'am,

      Refer to your email, we are unable to track the order with the help of your name, If you are a paid client then please share the registered details so that we can trace the order and address your issue.

      Regards,
      Team Shine
      Hii..my name is Divya iyer..I got a call from shine.com on 22 nd April 2022..they told me that my profile are shortlisted..they lined my interview in three banks HDFC bank, Axis Bank and ICICL bank..for registration they told me that they will send send a link of shine.com portal..in that I have to register myself after that on call they told I just have to pay only 29 rupees..I was denying..but they convinced me to pay through my debit card..I told I will pay only Google pay..somehow he convinced me to pay through debit card.i put my debit card details on that shine.com link..after 5 minutes when I checked my account they deducted my money of rupees 66000.. I told them instead of deducting rupees 29 rupees..they deducted the amount of 66000 in my bank account..I called on that number and asked to refund my money back..on call he guided me for refund policy..I followed his direction of going back to the same link and applied for refund..I didnt received my money..please sir..help me out.i am sharing the link he shared with me and the mobile number..

      Lost 52000 for Job consultancy - Comment #4001225 - Image #0
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        S
        Sripri
        from Kalyan, Maharashtra
        Apr 26, 2022
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        I have made the payment for premium service but there is no service provided and I was told there are many opportunities for u but there are none after I paid. The sales man cunningly named all the big companies but they don't have any company jobs.
        Also they were asking for additional amount which I denied

        I need refund of 3299 and they are denying it

        Please help
        Shine.com customer support has been notified about the posted complaint.
        Dear Sripri,

        Refer to your email, we are unable to track the order with the help of your name, If you are a paid client then please share the registered details so that we can trace the order and address your issue.

        Regards,
        Team Shine
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          M
          manjunath udupa
          Apr 26, 2022
          Resolved
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          This is a fake company!! A bunch of con artists have come together taking advantage of situations! With false promises and charging you an arm and a leg. My loss is Rs. 61, 389.66 to be precise. They are least concerned about their deliverables and promises once they are paid!!! You will be left high and dry!! Please don't fall for any promises they make. They are not genuine!! You will end up loosing your precious resources during the low point in your life.
          They are nothing but a bunch of swindlers!!

          These are my order#
          CP221622, CP222387, CP222402, CP222407, CP222410, CP224689, CP395947.
          May 31, 2022
          Complaint marked as Resolved 
          Shine.com customer support has been notified about the posted complaint.
          Verified Support
          Apr 27, 2022
          Shine.com Customer Care's response
          Dear Sir,

          Greetings from shine learning.

          Refer to your complaint, we would like to notify you that as a goodwill of gesture we have assigned you the expert who is your SPOC for any query or concern.

          They are already taking care of your profile and email has been already shared with you.

          We request you to please go through it and revert back on the same.

          Regards,
          Team Shine
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            A
            Anita Verma Singh
            Apr 26, 2022
            Resolved
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            Resolved

            Address: 11 floor center park sector 30, Gurgaon, 122001Haryana

            I bought paid service from shine.com but they paid me first and against that they are not providing any proper service he is not answering my call i complain many times to shine customer care but no reply.
            many type service he sale me ..and now again he call me to buy more service other wise your pervious service is not beneficial for you..I have no money for it ...they was not tell me about money for service.. 1st he told me service 3292/- application highlighter fir 6 monts and Resume booster. I git it...after he sys next service is 2nd service 4673/- Negotiation skill and Education verification, I take it again. then after again he offerings service 3rd 8376/- interviewing and Haring test, now he again offered me 14000 something service.i cant take it your service. shine all day call me to buy this service unless your pervious service is worthless...and my pervious service is also not in my used i[censored]se available then why not shine suggest me. shine my all information shared with other fraud agencies he all day call me to jobs with paid ..i am also victim By shin fraud 20000 recently by call. this is very disappointed me.
            May 31, 2022
            Complaint marked as Resolved 
            Shine.com customer support has been notified about the posted complaint.
            Verified Support
            Apr 27, 2022
            Shine.com Customer Care's response
            Dear Ma'am,

            Refer to your complaint, we are unable to track the order with the help of your name, If you are a paid client then please share the registered details so that we can track the order and address your issue.

            If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

            Regards,
            Team Shine
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              J
              J R Sahoo
              from Bengaluru, Karnataka
              Apr 26, 2022
              Resolved
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              Resolved

              Address: Bengaluru

              I have submitted my complain earlier and yet to receive money from Shine.com. Please find attached screenshot for your kind perusal. Request you to resolve the issue at the earliest.
              +1 photos
              May 30, 2022
              Complaint marked as Resolved 
              Shine.com customer support has been notified about the posted complaint.
              Apr 26, 2022
              Updated by J R Sahoo
              Request you to resolve the issue at the earliest.
              Verified Support
              Apr 27, 2022
              Shine.com Customer Care's response
              Dear Sir,

              Greetings from shine learning.

              Refer to your concer, we request you to please share your contact details, so that we can track the order and address your issue.

              Rergards,
              Team Shine
              Jun 06, 2022
              Updated by J R Sahoo
              This complain is not resolved. Kindly verify the complain and revert quickly.
              Kind enough, please refund my money. It was a case of purely misleading and cheating.
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                A
                Adityasaikar
                from Thane, Maharashtra
                Apr 23, 2022
                Resolved
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                Address: Gurugram

                I got a call from shine.com on 21st April 2022and the person told me that you have selected your profile and want to provide your services for better job opportunities and he explained some things that they will edit my profile with their expert team and forward my profile to companies and will line up interview and the cost will be only 3292 rupees and he send me the link to pay, i paid the money then he told me that now you will get a call back from an agent and he will take your resume and forward your profile then I got a call on 23/04/2022, that guy name was Rohit and told me that i checked your resume and some things are missing .So we need to upgrade it like we will edit it and will do background verification & education verification. Background verification is only done by companies and he demanded me 5158 rupees for these 2 things, I completely denied and i told him that i have already paid 3292 rupees, but he completely persuaded me and told me if you will not pay then your 3292 rupees will be of no use so you need to pay. He told me that from now you don't have to pay anything else after this. I paid that 5158 rupees amount and then to my surprise he sent me one more link to pay 9556 amount for the same profile edition, i told him that i have already paid for it and now you are asking same money for same thing then he told me that you have to pay otherwise it will not work, you need to complete the process. further to that he gain sent me link to pay 16158 rupees for resume writing services to process my profile and provide me interview emails & he told me that it will not work and you need to pay more 16158 rupees, i refused to pay and asked for the refund paid earlier as i paid for those services & not got anything from them and will go to consumer court for this fraud. Hedenied to refund saying they do not have refund policy & then he tried to threaten me by saying he will inform organization, I said go ahead. Till now now I have lost 17953 rupees with zero service.
                I need refund of my 17953 rupees immediately.
                May 30, 2022
                Complaint marked as Resolved 
                Shine.com customer support has been notified about the posted complaint.
                Verified Support
                Apr 27, 2022
                Shine.com Customer Care's response
                Dear Sir,

                Refer to your complaint, we are unable to track the order with the help of your name, If you are a paid client then please share the registered details so that we can track the order and address your issue.

                If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

                Regards,
                Team Shine
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                  S
                  ShettyNishu25
                  from Bengaluru, Karnataka
                  Apr 23, 2022
                  Resolved
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                  Resolved

                  Hi team, I am Nishan
                  I got the call from shine team saying that I am looking for certain profile and they can promote the profile if the get the membership cost of 3292 i did pay that and they mentioned all the services will be provided thinking about future. After that I get the call from some of the senior management and his name was Umar he explained about all the services and at last he mentioned that I need to pay 7486 for additional details adding in the system. I got frustrated but just thinking about not wasting earlier money I paid 7486 to them. And after few minutes again he told to transfer 14000 which will help me to get more services and get the job in a week. At this time I refused and lost the trust on this part and asked for the refund .and later their way of communicating was different and no services will be provided in this they said like account management and all that.
                  Poc details - [protected] Umar
                  Amount paid - 10778
                  Paid date - 23rd April 2022

                  Plz help me in getting refund
                  My contact details -[protected]
                  Email : Shetty.[protected]@gmail.com
                  May 30, 2022
                  Complaint marked as Resolved 
                  Shine.com customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 27, 2022
                  Shine.com Customer Care's response
                  Dear Sir,

                  Refer to your discussion with the concern team, hope all your concern has been resolved.

                  If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

                  Regards,
                  Team Shine
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                    S
                    Sunil Ingalgi
                    Apr 22, 2022
                    Resolved
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                    Resolved

                    Website: www.referenceonshine.com

                    Dear Sir,

                    Reference to above, today one Ms Deepa called stating that she is representing from shine.com and there is only a fee of Rs.10/- to remit without any other charges for seeking job or employment.
                    She told me to open the web site:www.referenceonshine.com of Rs.10/- and told told to register by filling the details and remit the fees only with options like Rs.10/-, Rs.99/- and Rs.299/-. She specifically told me to remit the fees of Rs.10/-. I used the ICICI Bank credit card to pay Rs.10/- with 3D security option & received the OTP and filled to submit. Transaction failed after submission. All this has happened between 11.30am to 11.45am. After few minutes I received the message in my mobile with deduction of an amount of Rs.10100/- drawn from One Mobiwik Sys at 11.28am.
                    Kindly advise how to recover the amount which I lost and how do I believe your website. I request my amount of Rs.10, 100/- to get refunded to my account at the earliest for no fault of mine.
                    I am filing a complaint to ICICI bank and the jurisdictional Police station by tomorrow i.e. 23.04.2022. I can produce the transaction details if it is needed. I need your response of the said web site of this complaint since I lost faith in Shine.com till I get the confirmation.

                    Regards,

                    Sunil R Ingalgi
                    May 24, 2022
                    Complaint marked as Resolved 
                    Shine.com customer support has been notified about the posted complaint.
                    Apr 22, 2022
                    Updated by Sunil Ingalgi
                    Shine.com — Amount of Rs.10100/- drawn by fraudulent means
                    S
                    Sunil Ingalgi
                    Apr 22, 2022
                    Mark as Resolved

                    Dear Sir,

                    Reference to above, today one Ms Deepa called stating that she is representing from shine.com and there is only a fee of Rs.10/- to remit without any other charges for seeking job or employment.
                    She told me to open the web site:www.referenceonshine.com of Rs.10/- and told told to register by filling the details and remit the fees only with options like Rs.10/-, Rs.99/- and Rs.299/-. She specifically told me to remit the fees of Rs.10/-. I used the ICICI Bank credit card to pay Rs.10/- with 3D security option & received the OTP and filled to submit. Transaction failed after submission. All this has happened between 11.30am to 11.45am. After few minutes I received the message in my mobile with deduction of an amount of Rs.10100/- drawn from One Mobiwik Sys at 11.28am.
                    Kindly advise how to recover the amount which I lost and how do I believe your website. I request my amount of Rs.10, 100/- to get refunded to my account at the earliest for no fault of mine.
                    I am filing a complaint to ICICI bank and the jurisdictional Police station by tomorrow i.e. 23.04.2022. I can produce the transaction details if it is needed. I need your response of the said web site of this complaint since I lost faith in Shine.com till I get the confirmation.

                    Regards,

                    Sunil R Ingalgi
                    Verified Support
                    Apr 23, 2022
                    Shine.com Customer Care's response
                    Dear Sir,

                    Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

                    This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.

                    Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/

                    Regards,
                    Team Shine
                    Personal Privacy breach and Financial Loss: Security breach in Shine.com's job portal, resulting in online banking fraud of Rs 50, 000/- on 23/05/2022

                    This reply is absolutely ridiculous as well as a classic case of:
                    1. sweeping the issue under the carpet
                    2. shifting the blame back to the aggrieved party

                    I have a simple question, "why Shine.com is not responsible for and should not expressly claim all liability for any such communication via email, SMS or phone call, when the fraudulent caller calls up immediately after I apply to a particular job via shine jobs link (that diverts me to login portal of shine.com to apply using candidate's profile)" ??

                    This is a serious breach of a candidate's privacy, since clearly the fraudster has successfully got access to my information including my phone number.

                    Shine.com should seriously devise ways to make candidate profiles far more secure, rather shrugging off their responsibility towards one of the key user segment i, e, candidates. For instances where things might be beyond your scope, you should/ could have rather reached out to candidates as a preventive measure, at least if Shine.com ever believed in or strives for "rich user experience". (simply by newspaper advertisement we should not claim to have reached to maximum/ potential user base)

                    Also, generic suggestions like, "request you to please do not share your debit or credit card details with anyone", actually don't help much. Simply because in my case, nothing was shared, but I had just opened a Shine.com link (sent by the fraudulent impersonator). In fact, neither was any information submitted nor any transaction completed.

                    Rather, specific action plans from a "so called brand" Shine, would be much more useful for the greater good:
                    such as steps taken to make the platform robust or privacy proofing the platform.

                    Without such problem resolution or user friendly approach, I guess Shine should cease to operate as one of the leading job platforms for candidates, simply because they do not claim to take any responsibility

                    (just to note:
                    a. never have we received any fraudulent calls after uploading portal on Naukri.com or other players
                    b. kindly guide me with the procedure to delete my profile/ candidature permanently from shine portal).

                    Regards,
                    Sounak
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                      Varsha Dave 69
                      Apr 22, 2022
                      Resolved
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                      Resolved

                      Misguided and misinformed and made us subscribe to services worth 1.5lakhs, not divulging proper explanations and information.
                      When contacted to cancel services, Client servicing team behaves super rude and unemphatic. NO LOGICAL REASONING OR PATIENCE TO LISTEN TO CONSUMERS.
                      May 27, 2022
                      Complaint marked as Resolved 
                      Shine.com customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 23, 2022
                      Shine.com Customer Care's response
                      Dear Ma'am,

                      Refer to your discussion with the concern team member, hope all your doubts has been resolved.

                      If there are any other issues that need to be addressed, now or in the future, please inform us. We will be happy to assist you with additional information and of course to answer any questions from your side.

                      Regards,
                      Team Shine
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                        S
                        Shikha123456789
                        from Delhi, Delhi
                        Apr 19, 2022
                        Resolved
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                        Resolved

                        Address: Gurugram
                        Website: www.shine.com/myshine/mydashboard

                        My name is Shikha Mishra.I got a call from shine.com and the person told me that you have selected your profile and want to provide your services for better job opportunities and he explained some things that they will edit my profile with their expert team and forward my profile to companies and will line up interview and the cost will be only 2005 rupees and he send me the link to pay, i was denying but he told me that trust us, i paid the money then he told me that now you will get a call back from an agent and he will take your resume and forward your profile then I got a call, that guy name was Brajesh and told me that i checked your resume and some things are missing .So we need to upgrade it like we will edit it and will do background verification, background verification is only done by companies but he lied me that this is under precedure and he demanded me 8295 rupees for these 2 things, I completely denied and i told him that i have already paid 2005 rupees which was too much for me, I can't afford it, but he completely persuaded me and told me if you will not pay then your 2005 rupees will be of no use so you need to pay.He told me that from now you don't have to pay anything.I was in denail mode and i told him that i need to think on it then he told me that you have to pay right now as it wil not work later.I paid that big 8295 rupees amount then i told me now just process it, then he told me that you have to pay more and sent me one more link to pay 11455 amount for the same profile edition, i told him that i have already paid for it and now you are asking same money for same thing then he told me that you have to pay otherwise it will not work, you need to complete the process, i told him are you crazy and told me you can;t keep asking for the same money and i told him to process my profile and provide me interview emails and the services for which i paid this much big amount of 10300 but he told me that it will not work and you need to pay more 11455 rupees, he had o shame and humanity and told me thta take this money from somebody and pay it otherwise you will net get any service, i told him that yu told me that this wil be the last time and still you asked for 11455 more amount, I asked for the refund but he denied and he denied to give me ay service and was keep forcing me that you have to pay more if you want to process your profile.I disconnected his call and he was keep calling me and asked for the money.So now I have lost 10300 with 0 service and there whole team tried to take more money from me with fake services and lies.Now i just want the return not anything else as soon as possible.I will destroy this company.I am from a middle class family and they did this to me.I NEED MY REFUND OF RUPEES 10300 AS SOON AS POSSIBLE OTHERWISE I WILL TAKE A BIG ACTION.
                        May 23, 2022
                        Complaint marked as Resolved 
                        Shine.com customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 20, 2022
                        Shine.com Customer Care's response
                        Dear Ma'am,

                        Refer to your complaint, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

                        Regards,
                        Team Shine
                        Apr 20, 2022
                        Updated by Shikha123456789
                        Payment reference nuumber N20220419_651329_184930, N20220419_651259_165110
                        .I don't want to hear anything that we will offer you this and that in the return of the money you gave to us.All is fraud and fake. I JUST NEED MY MONEY BACK. THATS IT.OTHERWISE WILL APPROACH COURT AND I WILL PUT YOU ALL GUYS IN TROUBLE. yOU GYUS DONT HAVE ANY HUMANITY .YOU JUST FOOLING THE INNOCENT PEOPLE AND LOOTING THEIR HARDWARNED MONEY.I NEED IT BACK AS SOON AS POSSIBLE.I WILL HIGHLIGHT YOU EVERYWHERE FOR YOUR THESE FRAUDELENT ACTIVITES.I SUFFERED ALOT BY ENTERTAINING YOU FRAUD PEOPLE.
                        Verified Support
                        Apr 22, 2022
                        Shine.com Customer Care's response
                        Dear Ma'am,

                        Greetings from Shine Learning.

                        With reference to your complaint, the team tried to contact you but unable to get through, we again request you to kindly provide a convenient time so we can discuss the issue.

                        Without any discussion, we will be unable to provide you any resolution.

                        Regards,
                        Team Shine
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                          Ritum5
                          Apr 19, 2022
                          Jan 15, 2024
                          This thread was updated on Jan 15, 2024
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                          Education and Experience Verification package

                          I initially registered for the job portal/resume highlighter service of Shine.com for 3k. That in itself has not helped me much at all. However, they delayed giving me the login saying that my education and experience needed to be verified by their third party vendors to make my resume more attractive. And I had to pay another 5k for that.

                          After a lot of convincing, I paid. Then realized that 3k out of that 5k+ was for a course...
                          +2 photos
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                          Lipun_Mohapatra
                          from Bengaluru, Karnataka
                          Apr 18, 2022
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                          Hi Team,

                          I had approached to Shine.com for resume writing and done the payment of INR 5310.00/- on 13th evening after 6pm.
                          On 14th Mr. Suraj Sharma contacted me and asked me to come online as some more procedures are following. He never told me of full package for the services or anything. He informed me that I need to get the authentication service in order to get my CV done and make it visible. I was NOT happy as I clearly told him why then I was not informed this from the beginning. He tried to convince me a lot and told me that it is the last service I need to purchase. After a long discussion I agreed and paid the amount of 7197.00/-. Immediately he sent me another link and told me that I also need to pay for this service, which annoyed me a lot. I was not happy at all and I informed him that the same things is getting repeated again. I don’t see any transparency and I am not comfortable is doing the payment as it was again not informed me. I asked him for refund and to connect me with his manager. He get me connected with Someone Called Shiva and he told me that the earlier amount what I have is paid is non- refundable. And I need to trust them. Again Suraj told me that it is the last transaction. After 1hr of discussion I paid the amount as I never wanted to lose the earlier amount. Again as soon as I paid the amount of 12034.00/-, Suraj sent me another link and asked me to that payment of 17227.00/-. And this time I decided not to pay anymore and realised that it is a SCAM/TRAP altogether. But was quite surprised that why such a reputed Organization will stoop into these kind of petty activities to earn money.

                          So I sent them a mail immediately to refund me the amount and till that time I had not received any of the services. Suraj responded me again saying that the amount is Non-Refundable. This time, I went to company website and i could see that he is actually incorrect. “Refund if any will be at the sole discretion o[censored]s. We offer no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the users card/bank accounts. We give no guarantees of server uptime or applications working properly. We undertake no liability for free services.”. So there is refund policy.

                          After complaining to Shine, Suraj called me again and informed me that I need to prove about all the discussion if i have to get the money refund. Unfortunately I did not have any recording, as I never imagined that I will end up in this situation. And it was a call from Shine, so I trusted.. Though it is not just a matter of money, still it is a huge psychological torture to recall the whole proceeding. I wish it should not happen to others. I am sure Shine need to be much more transparent and do ethical approach for doing business. Not I am not sure why they are not ready to refund money when I had immediately informed them that I am not availing any services. I am sure they would have all the system recorded calls to verify my claim. Anyone will be able to check how the conversation went and how uncomfortable I was doing the payment each time due to lack of trust and transparency. I am sure Shine must be getting lots of customers. So why they want to enjoy someone’s hard earned money when I am not at all ready to avail the service as there is no more trust and I had informed them immediately to refund the money.

                          I am sure Shine was started with some values and ethics. I Am even sure the CEO would have put lots of effort with some vision and target. Seems like only Target is left now without any vision, value and ethics. It is one of the biggest and successful brand in India and deals with career of the people. Sad to see that the business ethics has been compromised by some and the organization is getting an bad name. plz.. Save the brand, Save the TRUST. Shine have more potential and can do even better.

                          Now i am not sure how can i get the refund from them spread an awareness about Shine.com. I hope they will correct the business model.
                          Shine.com customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 18, 2022
                          Shine.com Customer Care's response
                          Dear Sir,

                          With reference to your discussion with our concerned member, we hereby acknowledge receipt of the email you have submitted.

                          We are looking into your issue raised on your services. We will respond to you shortly and we request you to bear with us in the interim.

                          Thanking you and assuring you of our best services at all times.

                          Regards,
                          Team Shine
                          Apr 20, 2022
                          Updated by Lipun_Mohapatra
                          Hi,

                          I had got only 1 call from Shine escalation team. But asked them to call me back after 15mins since i was in a video conferencing call in office. I have not received any other call after that. Seems like shine just wants to delay the matter and not serious about it.

                          Thx
                          Lipun
                          Apr 20, 2022
                          Updated by Lipun_Mohapatra
                          HI,

                          I just had a chat with Rahul from escalation team. He is suggesting me to take the services i have paid the amount. Not sure when i have sent mail not to avail the services immediately after doing the payment because of the non-transparency and lie, not sure why they are not ready to return the money. Strange... It shows the character of an organization. Rahul is also saying again and again that there is no Refund Policy, while i have copy pasted the policy in the mail and it clearly suggests that it is at organization's discretion. Interesting to see the amazing business model and stubborn of way of behaving and not returning the money. Rahul is only called to convince to avail the services. But for me it is lack of trust. and Not possible to proceed with availing the services. Strange Organization, Strange Business Ethics and very innovative way of cheating people. Not sure if the CEO of the organization is aware of these fraudulent behavior or Infact he promotes it. Anyway there is a need to spread an awareness about the organization.

                          Still waiting for my refund and still have a believe somewhere that the CEO is a gentleman and the organization will behave professionally and work on refunding my money. The guilty consciousness within me of being cheated by Shine is killing me everyday... So expect better behavior and transparent business model. Else how much you earn in these faulty way, will not make anyone happy.

                          Thx & Regds
                          Lipun
                          Apr 21, 2022
                          Updated by Lipun_Mohapatra
                          Hi Again,

                          I just had a word with Taiyab and Suraj was present. Taiyab is quite impossible to talk and he sounds more like threating me than trying to understand the issue. He is not at all ready to listen my problem. Only telling one word that "you have done the payment". I have asked him if he has gone through the recording, and his answer was investigation is done. Strange.. one colleague is doing investigation against other.. and then both have already decided not to listen and frustrate me. So id did not see any point in continuing the conversation and disconnect as it was not very healthy and could realize whatever i tell is not going to matter to them, as they have decided to bulldoze every logic and not refund money.

                          Pathetic Organization, totally unprofessional behavior, unethical business model. I am surprised how come the CEO sleep peacefully after cheating people and torturing them psychological. I asked them the call recordings and they are not ready to provide that as well. I know writing here is not going to give me any advantage. I knew that they have no intention of returning money as Taiyab sent mail yesterday that "Without discussion, we will not be able to provide you any resolution, kindly cooperate.". So the kindly word was only decorative. This is not a individual problem or behavior. Looks more like an organization culture. Earlier also Taiyab called me one and was not ready to listen to me. So there was no point why again he was assigned to discuss with me. Hopeless Organisation, Non transparent policy and Unethical business model.

                          Thx & Regds
                          Lipun
                          Apr 21, 2022
                          Updated by Lipun_Mohapatra
                          If possible just get answers to below questions:

                          1. When i was telling that i am not interested in any other services, why then Suraj was trying to make me understand for an hr to do the payment. Even if i said again and again, he was pushing me to do the payment. That time itself i told him that i am not interested in any other services and Why i was not informed during 1st payment about 2nd payment, he keep on telling that trust me and do the payment. This is the last one and you will get the benefit. Since i was in call with him, i could not check the refund policy that time. When he was telling me so many thing even after my denial to go for these services, he should have informed me then that there is no refund policy. Noone has stopped him that time.

                          2. Whe i did the payment for 2nd time, again the same thing happened. He said this is the last payment. And pushed me again. Even i talked to him about refund that time and talked to Shiva as well. Shiva also assured me to go ahead and do the payment. That time also it was told to me that it is the last transaction. And i did it else i was loosing 12000/ + money i have paid already.

                          3. And when he sent me the 4th link and asked to do another payment, i realised that i am in trap and it is a scam. Since there is no more trust left, there is no point of availing the services. So i asked for refund immediately.

                          4. When non of the services i have availed, how come the professional organization choose to retain the amount and not listen at all to the consumers concern. Till now noone has contacted me for preparing resume, which was 1st step of the process.

                          If possible get the answer for the above.

                          Thx
                          Lipun
                          Verified Support
                          Apr 27, 2022
                          Shine.com Customer Care's response
                          Dear Sir,

                          With reference to your complaint, while discussion we have not received any valid concern/query related to services and we would like to reiterate that you have bought the services with your own consent and we have also shared all invoices along with the links at the time of payment. And the services have been initiated already,

                          So kindly utilize the services and take maximum benefits.

                          Regards,
                          Team Shine
                          Apr 27, 2022
                          Updated by Lipun_Mohapatra
                          Hi,

                          Can you pls share the recordings of the complete conversation between me and Suraj. Then we will discuss and decide about the consent of payment and the commitment and assurance by him.

                          Anyway let's forget this. This issue will remain unresolved for me. Just to reiterate i will not use any of the services. Thx for your intelligent solution.

                          Regds
                          Lipun
                          Verified Support
                          May 27, 2022
                          Shine.com Customer Care's response
                          Dear Sir,

                          We would like to update you that your all services have been activated so please utilize services and in case of any query concern please feel free to contact us.

                          Regards,
                          Team Shine
                          May 27, 2022
                          Updated by Lipun_Mohapatra
                          Hi,

                          Pls close the request. It is worth posting concerns here. It is NOT at all helpful. Rather you will get more frustrated and demoralized since you will have a hope once you post the query here. Some Organization choose their own way of surviving and they will never change. They will be even not bothered if someone gives them good feedback and mention the areas of improvement. MONEY is 1st thing and EVERTHING. So it is just waste of time to put any query here. Anyway I am totally satisfied with my interaction SHINE .. It is a life time learning experience. I am obliged to SHINE for teaching me that it is not necessary that you trust everyone. Perhaps the BIGGEST LESSON in life. I have my lessons learned, so i am benefited in life and SHINE is benefited monetarily. So it is WIN -WIN situation for everyone. But it is complete waste to do any post here and expect it will be taken seriously or even will be considered. May be this is my personal experience. So i have NO regret at the end of the day and All the BEST to others, who wants to use this site.
                          Hi,

                          Pls close the request. It is worth posting concerns here. It is NOT at all helpful. Rather you will get more frustrated and demoralized since you will have a hope once you post the query here. Some Organization choose their own way of surviving and they will never change. They will be even not bothered if someone gives them good feedback and mention the areas of improvement. MONEY is 1st thing and EVERTHING. So it is just waste of time to put any query here. Anyway I am totally satisfied with my interaction SHINE .. It is a life time learning experience. I am obliged to SHINE for teaching me that it is not necessary that you trust everyone. Perhaps the BIGGEST LESSON in life. I have my lessons learned, so i am benefited in life and SHINE is benefited monetarily. So it is WIN -WIN situation for everyone. But it is complete waste to do any post here and expect it will be taken seriously or even will be considered. May be this is my personal experience. So i have NO regret at the end of the day and All the BEST to others, who wants to use this site.
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                            MULUKURI PAIDI RAJ GOPAL
                            from Hyderabad, Telangana
                            Apr 17, 2022
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                            I have purchased services from Shine due some force and then realized not use them. Same day requested stop services and return the paid money. I lost faith because, Shine violated Data privacy policy, Shine backend team shared my personal data to scammers, they tried to grab money with that information. Starting onwards Shine representatives are not behaving frankly and in-between faced the above issue.

                            Please arrange my money back.
                            my email ID is [protected]@gmail.com/[protected]

                            I can share all evidences.
                            Shine.com customer support has been notified about the posted complaint.
                            Dear Mulukuri,

                            Refer to your email, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

                            Regards,
                            Team Shine
                            Reply
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                              MOHD.FAISAL Ali
                              Apr 17, 2022
                              Resolved
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                              Resolved

                              A very good afternoon to you sir, my name is faisal ali. And i am from pilkhuwa dist (Hapur). I was searching for a job a call came and the said we are calling from Haldiram and they asked are you searching for a job i agreed so they asked for my Documents, I provided my documents and after that they asked for 750 registration fee a paid as according to them it was refundable.
                              On next they the charged me for Rs. 5500 for a document verification and i paid after that i found that they are scammers I appealed for refund then they asked for Rs. 2250 as a file cancellation charge now they are saying that you have to pay rs. 3300 something as 18%Gst then they will refund me my whole amount, a scam has happened with me i appeal to have a look over it.

                              I believe in law and order of my country, it's a humble request please have a look over it.
                              The scammer name on true caller is HR PRIYA.
                              The number from which they called me is
                              M.NO:[protected]
                              M. No:[protected]

                              The number on which I transferred the money is:- [protected]
                              Name of the person is:- Adnan Ahmad
                              His account is in KOTAK MAHINDRA BANK
                              May 21, 2022
                              Complaint marked as Resolved 
                              Shine.com customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 18, 2022
                              Shine.com Customer Care's response
                              Dear Sir,

                              Refer to your complaint, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

                              Regards,
                              Team Shine
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                                Nafiya Nafi
                                Apr 16, 2022
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                                Address: Coimbatore

                                As I have searching for the job and spicejet company person called me and starting I have paid 500/- and then job confirmation, accessories, security in this name they collected 33, 000/- from me and now its not refunded. Please Kindly do the needful.
                                Shine.com customer support has been notified about the posted complaint.
                                Dear Nafiya,

                                Refer to your email, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

                                Regards,
                                Team Shine
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                                  H
                                  Harshitha.S. Gowda
                                  Apr 15, 2022
                                  Resolved
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                                  Resolved

                                  Shine.com is a Fraud Job Portal. For returning money they asked us to give Rs. 10 so that they would return us the application amount given at the beginning. In the website for filing bank account details for payment it was like for Rs. 10 and when the transaction got failed we received a message from the Bank saying that INR20000 transaction as failed. So by telling Rs. 10 they were about to debit Rs. 20000 from my account.
                                  https://shinecomplaints.com/comp.php this is the link address which I got for returning my amount.
                                  Mr. Mohit (Phone no. [protected]) a person working in shine.com was the one who contacted me from the above given phone no.
                                  Please be aware and careful from such Fraud Job Portals.
                                  +2 photos
                                  May 20, 2022
                                  Complaint marked as Resolved 
                                  Shine.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 16, 2022
                                  Shine.com Customer Care's response
                                  Dear Sir,

                                  Many unethical people take advantage of the brand and run scams/frauds misrepresenting Shine. We have been receiving such complaints from some customers/general public who have become victims of such fraudulent and cheating activities at the hands of many criminal elements.

                                  This is to bring your kind notice that the details do not belong to shine learning. Like, these days a lot of fake recruiters are calling the candidates using the name of reputed job portals and extract heavy money from them. Shine.com is not responsible for and expressly disclaims all liability for any such communication via email, SMS or phone call by a frivolous source claiming to have got the contact details of the concerned person through or representing Shine.com.Therefore jobs seekers are advised not to indulge in any monetary engagement with such sources in the name of guaranteed interviews with employers or refund as we do not have any refund policy https://learning.shine.com/tnc. We advertise this in our own newspaper Hindustan Times.

                                  Request you to please do not share your debit or credit card details with anyone. Please go through the disclaimer on our website: https://www.shine.com/myshine/disclaimer/

                                  Regards,
                                  Team Shine
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                                    Pranavdesai
                                    from PUNE, Maharashtra
                                    Apr 14, 2022
                                    Resolved
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                                    Resolved

                                    Address: Sector 30, Opp 32nd milestone, BPTP Park Centra Building, Gurugram-122001, Haryana

                                    Dear Sir / Madam
                                    My name is Pranav Desai . I registered on 13 april 2022. We have received the call from the Shine executive to avival the job offer services.
                                    paid on 3292.
                                    today representative called me on 14 april Mr. Vicky Goyal at 10:30 AM asked me about my Job preference . he told to avail the Job i would have to get 2 services you need to pay 10560 but before he did not mentions the amount after the again ask for 15704 amount. this 1st Payment: 3292/-Application Booster Package
                                    2nd Payment: 10560/-Resume Writing Education Verification Plus Package
                                    3rd Payment: 15704/-Job Profile Verification Plus Package, Linked-In Profile Summary
                                    i said this is final payment of your all services said yes. After he made the payment he was asking for another 35000/- that I would not be interested to pay. because this was not told earlier.
                                    so i requested him to connect his manager refund the amount its fraud/cheating us and i need full amount to be refund to which they denied their is no refund system in shine
                                    total payment done 29556/-
                                    i would like to request really appreciate if could get full amount of refund from shine.com as eralist
                                    Please let me know if need other details require from my end.
                                    thanks for your help in advance
                                    Pranav S Desai
                                    [protected]

                                    Dear Sir

                                    This is to confirm that we have received your concern and will get back to you with an appropriate resolution.

                                    We appreciate you reaching us and we will get back to you at the earliest.

                                    For any queries, please feel free to contact us at [protected] / [protected] / [protected] /[protected] or email us at [protected]@shine.com.

                                    On Thu, Apr 14, 2022 at 1:45 PM Contact Us wrote:

                                    Forwarded Conversation
                                    Subject: Refund the amount request Pranav Desai
                                    [protected]----

                                    From: Pranav Desai
                                    Date: Thu, Apr 14, 2022 at 1:11 PM
                                    To:,

                                    Dear Sir / Madam
                                    My name is Pranav Desai . I registered on 13 april 2022. We have received the call from the Shine executive to avail the job offer services.which I had paid for 3292.
                                    today representative called me on 14 april Mr. Vicky Goyal at 10:30 AM asked me about my Job preference . he told to avail the Job i would have to get 2 services you need to pay 10560 but before he did not mentions the amount after the again ask for 15704 amount. this 1st Payment: 3292/-Application Booster Package
                                    2nd Payment: 10560/-Resume Writing Education Verification Plus Package
                                    3rd Payment: 15704/-Job Profile Verification Plus Package, Linked-In Profile Summary
                                    i said this is final payment of your all services said yes. After he made the payment he was asking for another 35000/- that I would not be interested to pay. because this was not told earlier.
                                    so i requested him to connect his manager refund the amount its fraud/cheating us and i need full amount to be refund to which they denied their is no refund system in shine
                                    total payment done 29556/-
                                    i would like to request really appreciate if could get full amount of refund from shine.com as earliest
                                    Please let me know if need other details require from my end.
                                    thanks for your help in advance
                                    Pranav S Desai
                                    May 19, 2022
                                    Complaint marked as Resolved 
                                    Shine.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 16, 2022
                                    Shine.com Customer Care's response
                                    Dear Sir,

                                    Greetings from Shine Learning.

                                    With reference to your complaint, we again request you to kindly provide a convenient time for discussion for tomorrow.

                                    So we can get in touch with you and discuss the issue.

                                    Regards,
                                    Team Shine
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                                      mehul_kr
                                      from Delhi, Delhi
                                      Apr 13, 2022
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                                      Address: Gurugram Haryana

                                      Dear SirMadam,
                                      My name is Mehul Shah and I registered on shine.com on 9th April 2022 where in Mr.Sumit explained about the paid services of shine.com with a nominal price of INR 3292/-.
                                      Initially I showed little interest but seeing my options running out and a lot of convincing by Sumit and his high claims of providing a very high paying job and other services like resume building and personal relationship manager I gave in and made the payment. Sumit promised that I do not have make any other payments for the services and I will get a very high paying job in 2 weeks.
                                      So I paid INR 3373/-(with GST) and then he told me that your personal relationship manager will call you within 20 minutes.But the call came after 2 hours.The personal relationship manager Mr.Rohit will call me again to find out more about my profile and find a job matching my profile.
                                      Next day on 11th April at around 3 pm, Rohit called me and we had a discussion about my job preferences, salary, location etc. He told me that in order to get your dream job I would have to avail 2 more services costing INR 5320/ and INR 9792/-.He guaranteed life time services and a very high paying job immediately. So, with a lot hesitance and apprehension and after a lot of discussion and arguments, I made the 2 payments.
                                      After this he told me that I will have to pay for the 4th service otherwise the top 3 services and the money will be forfeited as shine.com does not have a refund policy.I realized that I was caught in his trap but had no other option so very reluctantly I swiped the credit card for the 4th time even though I had no money. The amount was INR 16383/-.Then again he used his words to sell one more service which costed INR 24779/-.This time I had no money and disconnected the call after heated argument and lot of bad words and aggressive tone used by Rohit.
                                      Below is the summary of payments made to shine.com –
                                      1.INR 3373/- Paid services of shine
                                      2.INR 5320/- Job profile verification plus package
                                      3.INR 9792/- Education and job experience verification
                                      4.INR 16383/- Senior level resume writing and professional summary
                                      5.INR 24779/- Jobs on the move (which I did not pay)
                                      The total amount paid is INR 34870/-.I am a service class employee and INR 35000/(approx.) is a very big amount of money which I cannot afford to lose at any cost.My mother is 65 years old and I have a 2.5 year old daughter. I am the sole breadwinner for my family of 4 people.
                                      Please help me get the full amount refund as I do not want any of their services.I hope you understand my plight and reverse the charges at the earliest for which I will be highly obliged and ever grateful.
                                      Shine.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 16, 2022
                                      Shine.com Customer Care's response
                                      Dear Mehul,

                                      Refer to your email, we are unable to track the order with the help of your name. If you are a paid client then please share the registered details so that we can trace the order and address your issue.

                                      Regards,
                                      Team Shine
                                      Apr 17, 2022
                                      Updated by mehul_kr
                                      Transaction ID IN20220411_[protected]_[protected]
                                      Name Mehul Shah
                                      Email [protected]@yahoo.co.in
                                      Mobile [protected]
                                      Amount (INR) 9556.00

                                      Proforma Invoice ID
                                      IN20220411_647721
                                      11-Apr-2022
                                      Product
                                      Price (in INR)
                                      Professional Summary
                                      Rs. 8999.00/-


                                      Senior Level Resume Writing Services

                                      - Cover Letter
                                      Rs. 4549.00/-


                                      Sub Total Rs. 13548.00/-
                                      GST Rs. 2438.64/-

                                      Total Rs. 15987.00/-

                                      Proforma Invoice ID
                                      IN20220411_647694
                                      11-Apr-2022
                                      Product
                                      Price (in INR)
                                      Education Verification Plus Package
                                      Rs. 4400.00/-


                                      Sub Total Rs. 4400.00/-
                                      GST Rs. 792.00/-

                                      Total Rs. 5192.00/-

                                      Merchant :www.shine.com
                                      Transaction ID: IN20220409_[protected]_[protected]
                                      Amount: 3292.00
                                      Date:[protected]:35:50
                                      Phone Number: [protected]
                                      Apr 20, 2022
                                      Updated by mehul_kr
                                      Dear Sir/Madam,

                                      I have not received the refund yet. Please let me know how will the money be credited.
                                      I made the payment by credit card and the payment is due on 25th April.
                                      INR 35000/- is a really big amount, almost 70% of my salary and I do not have the money to pay credit card outstanding.
                                      Ms. Neha called me [protected] called me on 18th April and then told me that someone else will call from the refund team to explain the refund process but nobody has called me yet. Ms.Neha's number is either busy, unreachable or switched off continuously.
                                      I am in deep trouble. I hope you understand my situation and help me get the full amount refund (INR35000/-) at the earliest.
                                      Thank you.
                                      Mehul Shah
                                      [protected]
                                      May 02, 2022
                                      Updated by mehul_kr
                                      Dear Sir/Madam,

                                      I have not received the refund yet. Please let me know how will the money be credited.
                                      I made the payment by credit card and the payment is due on 25th April.
                                      INR 35000/- is a really big amount, almost 70% of my salary and I do not have the money to pay credit card outstanding.
                                      Ms. Neha called me [protected] called me on 18th April and then told me that someone else will call from the refund team to explain the refund process but nobody has called me yet. Ms.Neha's number is either busy, unreachable or switched off continuously.
                                      I am in deep trouble. I hope you understand my situation and help me get the full amount refund (INR35000/-) at the earliest.
                                      Thank you.
                                      Mehul Shah
                                      [protected]
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