Nov 02, 2019
Updated by elangomohan333 Initially, I got a call from Shine.com regarding profile highlighter package. They asked me to pay Rs. 2359. They told that the profile will be highlighted and you will get lot of interview calls. I told them I am not interested. They can keep an calling me. I asked them what is the total amount for this service. They told that the amount is only Rs. 2359 (Payment Reference ID[protected]. The next day I got a call from another person named Saroop. He told me that I have to pay another Rs. 24, 936 for verification purpose. I asked them what is the purpose and initially they told no extra amount for this service. He told me that he cannot active this service unless I pay the amount.
I asked him to give me time for 2 days to check on this service. He told me that this is month end and I need to pay with in today to activate this service.
I paid the amount Rs. 24, 936 (Payment Reference ID[protected]. He rushed me to make the payment. I thought that the procedure is completed.
Again, I got a call from him asking to pay another Rs. 44, 258 for Education verification and he added me some courses without my acknowledgement.
He told me that I will get interview calls only when my education details are verified. I told told him that I cannot afford this package due to high cost and questioned him why he had added courses without my acknowledgement.
He told me that I will get interview calls only these courses are done. I asked him many times to confirm whether this is the final payment and there will not be any additional payment. He confirmed me that this will be my final payment. I paid Rs. 44, 258 (Payment Reference ID[protected].
Again, I got a call from him asking him to pay another Rs. 46, 442 to continue this service. I was completely shocked and broken. I questioned him why didn't mention this earlier and why you confirmed me that final payment is done. For that, he didn't have any answer.
I told him that I am NOT willing to continue this service and please help to refund my amount. He told me that they cannot refund the amount and I need to pay this Rs. 46, 442 to continue the service. I was in a do or die situation. This is like placing a pistol in our head and bribing money.
He then connected the call to his Manager Malviya. He also told the same that refund is not possible and I should pay Rs. 46, 442 to continue this service. I told him that if they had initially told me that service would cost Rs.1, 17, 995 I would have not opted this service.
Both of them gave false commitment that service is for life time and I can use it through. I was in a do or die situation as I had already paid Rs. 71, 553. Unwillingly, I had paid another Rs. 46, 442 (Payment Reference ID[protected]. They promised me the service for life time. Totally I have paid Rs. 1, 17, 995 . After that I got a welcome call, they just explained me the list of services added to me. They never mentioned anything about the service duration.
After the welcome call, I got a mail that the service duration is only for 6 months. I was completely broken again. The very next day I called them and asked for the explanation. No one explained on this issue. I have asked for refund due to the lack of clarity, transparency and false promises given. However, they are not refunding the amount eventhough I am not using any of their services.
Verified Support
Nov 04, 2019
Shine.com Customer Care's response Dear Sir
Greetings from shine learning
With reference to your complaint, we would like to update that our servicing team had called you up and clarified all the things on the welcome call as it is an important part and the first interface to interact with our clients to initiate the services. On the basis of your acceptance and verbal consent, we had initiated the services.
The relationship manager is also assigned and he is continuously in touch to assist with the services.
We would urge you to kindly utilize the service which you have taken and take a maximum benefit out of it. Please let us know in case you require any support from our end.
In case of any queries, you can call us on [protected]/[protected] or email us at [protected]@shine.com,
