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Shiprocket Complaints & Reviews

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Updated: Oct 24, 2025
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Shiprocket reviews & complaints page 3

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N
Nanisoni
Sep 14, 2023
Nov 22, 2023
This thread was updated on Nov 22, 2023
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I ordered 2 watches ... but I received only 1 and that is stiff and it's not bending and it doesn't have charger and it's not good ...I want my money back i paid 1500
Shiprocket customer support has been notified about the posted complaint.
Hello Nanisoni! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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    Porul
    Sep 14, 2023
    Oct 29, 2023
    This thread was updated on Oct 29, 2023
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    Shiprocket has encourages fraudulent sellers like Faction hut.
    Faction hut has no proper seller communication details and address.
    How did shiprocket could collect orders from faction hut.
    I have ordered Mens underwear Trunks sets of 7 for Rs. 999. But they are sent a damaged cotton pant to me. There is no proper sellers contact no and address. There mentioned sellers details all are in valid.
    I found Faction Hut continuously doing SCAM in online purchasing. If it will continue, they may sent any illegal products like drugs and more dangerous weapons.
    Shiprocket customer support has been notified about the posted complaint.
    Hello Porul! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
    After 1 month of mail conversation they were accepted and refund money to my UPI ID.
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      samarthsaxena
      Sep 11, 2023
      Sep 14, 2023
      This thread was updated on Sep 14, 2023
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      Wrong Product was Shipped by Ekart and Shiprocket
      The Ekart Tracking ID is https://ekartlogistics.com/shipmenttrack/SRTC[protected]

      I have received the wrong items. The items I ordered were 2 Cargo pants instead I received 2 Dirty shirts.

      The delivery agent was in so much hurry that I had to pay 899/- rupees and the agent left suddenly. later I checked the package and it was containing 2 dirty shirts.

      Attached the screenshot and photo proofs
      +2 photos
      Shiprocket customer support has been notified about the posted complaint.
      Hello Samarth! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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        B
        Bhagyesh007
        from Nadiad, Gujarat
        Aug 30, 2023
        Aug 31, 2023
        This thread was updated on Aug 31, 2023
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        Address: City look, opposite ranchodrai park society, Mai mandir road

        Maine 9 may ko ek parcel bheja tha jiska (awb - [protected]) hain vo parcel mere customer ko Mila hi nai and vo parcel RTO hua and last main parcel RTO delhieverd bhi kisi aur ko hua hain muje nai pata kisko hua hain and shiprocket pod main muje unka signature provide Kiya lekin vo fake hain because Mera name bhagyesh and mere shop ka name city look aur RTO delhieverd parcel muje nai Mila kisi aur ko de Diya hain . To aap please iska jald se jald solution laye main kafi mahino se try kar raha hu lekin shiprocket iska solution nai de rahe hain .abhi muje iss parcel ka refund 1380 apne shiprocket wallet main back chahiye
        Shiprocket customer support has been notified about the posted complaint.
        Hi Bhagyesh! We certainly understand your concern here and apologize for the hassle. Please share the registered contact details at [protected]@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB
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          sai416
          from Hyderabad, Andhra Pradesh
          Aug 24, 2023
          Aug 31, 2023
          This thread was updated on Aug 31, 2023
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          Resolved

          Website: www.vapevibe.in

          My order, dated August 15, 2023, on https://vapevibe.in/, was dispatched using Shiprocket under Order No. #1304. The associated Delhivery Tracking code is [protected]. Shipping took place on August 18 at 10:31 AM, and the package was successfully delivered on August 23, 2023, at 12:57 PM. To my disappointment, the package contained three 15ML liquid bottles instead of the expected SMOK LP1 Replacement Coil, indicating a deceptive transaction where I received substandard items and three insignificant bottles.
          +4 photos
          Sep 6, 2023
          Complaint marked as Resolved 
          Farha Naqvi has gone above and beyond to address my concerns regarding the counterfeit product, and her exceptional efforts have successfully resolved my query. I would like to extend my heartfelt gratitude to Farha Naqvi and the entire Shiprocket Team for their outstanding support
          Shiprocket customer support has been notified about the posted complaint.
          Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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            sai416
            from Hyderabad, Andhra Pradesh
            Aug 24, 2023
            Aug 31, 2023
            This thread was updated on Aug 31, 2023
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            Resolved

            Delivery of Wrong Product

            Address: Shiprocket 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

            I have placed an order on Aug 15 2023 in https://vapevibe.in/. Order hasbeen shipped via Shiprocket with Order No #1304, Delhivery Tracking code : [protected]. And order has been shipped on Aug 18 10.31 AM, Package Got delivered[protected].57 PM. Package contains 3 15ML liquid bottles But it was mentioned as SMOK LP1 Replacement Coil. So Finally they cheated me by sending 3 waste bottles instead of my Product....
            +4 photos
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            H
            hji
            from Nashik, Maharashtra
            Aug 21, 2023
            Aug 31, 2023
            This thread was updated on Aug 31, 2023
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            Address: Mandar Bunglow Opp Sarvaangi Saree Patil Lane:03 HPT College Road

            Order id :FF16509TE False product was delivered and there is no return policy need help to get back my money its a fake site
            Shiprocket customer support has been notified about the posted complaint.
            Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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              Usama ahmad
              Aug 18, 2023
              Aug 31, 2023
              This thread was updated on Aug 31, 2023
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              I ordered two cargo pants but received three old and torn shirts. This is mass level ongoing fraud done by Shiprocket.
              I need complete refund.

              Order ID: ST15AUG4685
              Shiprocket customer support has been notified about the posted complaint.
              HelloUsama! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                Usama ahmad
                Aug 18, 2023
                Aug 31, 2023
                This thread was updated on Aug 31, 2023
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                I ordered two cargo pants but received three old and torn shirts by Shiprocket.
                I need to return this but the doesn't show any mechanism for exchange or refund.
                I came to know many other consumers also faced this. This is a mass level ongoing scam. The government should take strict action against them and help the customers to get back their money.
                Shiprocket customer support has been notified about the posted complaint.
                Hello Usama! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                  M
                  Mahwish Ansari
                  Aug 18, 2023
                  Aug 31, 2023
                  This thread was updated on Aug 31, 2023
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                  Pack of 2 Adjustable high impact sports bras for women zip front

                  Address: Sindhora

                  I have order the w sports bras but i recieved 1 chiep quality bra that look very vad and i want to returnt it...
                  +1 photos
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                  G
                  Gona Prashanti
                  Aug 14, 2023
                  Aug 31, 2023
                  This thread was updated on Aug 31, 2023
                  Resolved
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                  Resolved

                  My *Cureka* order *126353_STOR00429* Items included in the shipment:
                  *Similac Total Comfort Infant Formula Up to 24 months 350g* was to be delivered on[protected], Thursday. The delivery agent called and told that he will deliver next day but even till today I didn't receive the product, every day morning I get a message that it's out for delivery and evening I get a message that the delivery person was not able to deliver cozz i was not available. And the estimated delivery date is being pushed every day. I don't understand why this is happening, this is not the first time the order is being delivered. And the delivery agent is not contacting me or responding to my calls. The order contains baby food, it's required on urgent basis, how can it be delayed for so long even after reaching the destination.
                  Sep 15, 2023
                  Complaint marked as Resolved 
                  Shiprocket customer support has been notified about the posted complaint.
                  Hello Gona! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                    Ishuuuu
                    Aug 11, 2023
                    Aug 31, 2023
                    This thread was updated on Aug 31, 2023
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                    Address: D35/159 jangambari varanasi

                    Received a wrong item. I have ordered 2item but received only one and even of that the quality is very bad, I am trying to contact the seller but unable to contact as they are not answering and the phone is switched off from past 2 days. I want my cashback.
                    Shiprocket customer support has been notified about the posted complaint.
                    Hello Ishu! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                      Lovemani
                      Aug 3, 2023
                      Aug 31, 2023
                      This thread was updated on Aug 31, 2023
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                      Address: plot d62 phase 5 industrial area mohali 160055

                      My tracking no [protected]
                      The courier boy did not reach my doorstep, not call me.
                      because of this, my order is returned. I want my order so please deliver my order
                      Shiprocket customer support has been notified about the posted complaint.
                      Hello Lovemani! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                        Sapna dixit1007
                        from Navsari, Gujarat
                        Aug 3, 2023
                        Aug 31, 2023
                        This thread was updated on Aug 31, 2023
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                        Address: Endhal,Nava faliya,396430

                        This is a wrong order i was got. I want change it.. And cashback of my amount.. Otherwise i will fire a complaint against you. Bad quality received please refund my money back
                        +1 photos
                        Shiprocket customer support has been notified about the posted complaint.
                        Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                          Azharudeen khan
                          Jul 29, 2023
                          Aug 31, 2023
                          This thread was updated on Aug 31, 2023
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                          Address: Jaipur
                          Website: Shiprocket

                          Dear sir,
                          delivery executive ka mere pas na to koi msg aaya or na hi koi call aaya fir bhi unhone msg ke jariye bataya hai ki consignee order cancel karna chahte hai sir, sir aisi wajah se hi pahle bhi mera order return ho gaya tha.sir delivery courier wala diye gaye address par nhi pahuch pate hai or kisi dusri jagah se apni man marji kar ke chale aate hai.sir please aap in bato par jankari le kar hame bataye.
                          AZHARUDEEN KHAN
                          ORDER I'D - NI_RTO_FE2779724
                          [protected]

                          Thanks.
                          +1 photos
                          Shiprocket customer support has been notified about the posted complaint.
                          Hello Azharudeen! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                            Prasoonk55
                            Jul 28, 2023
                            Aug 31, 2023
                            This thread was updated on Aug 31, 2023
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                            Website: www.shiprocket.in

                            Ship rocked has delivered fake cheap saree from silk mall https://silkmall.in/, and the best part is they have not mentioned the sender details on parcel.

                            It seems they are helping these crimes now a days.

                            The delivery guy did not visit door and asked for payment via UPI and delivery to security guard.

                            DTDC Tracking number: I13987260

                            Ship rocket chose DTDC as delivery partner.
                            Shiprocket customer support has been notified about the posted complaint.
                            Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
                            Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket
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                              V
                              Vanita rajput 06
                              from Mandi, Himachal Pradesh
                              Jul 19, 2023
                              Jul 26, 2023
                              This thread was updated on Jul 26, 2023
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                              Address: Jeori

                              I had ordered the product on 9 th july and i haven't received it yet. So i want to cancel the product and refund my money please
                              Shiprocket customer support has been notified about the posted complaint.
                              Hi, We apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [protected]@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
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                                Vanita rajput 06
                                from Mandi, Himachal Pradesh
                                Jul 19, 2023
                                Jul 26, 2023
                                This thread was updated on Jul 26, 2023
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                                Address: Jeori

                                I had ordered the product on 9 th july and i haven't received it yet . Please tell me when you deliver it to me.
                                Shiprocket customer support has been notified about the posted complaint.
                                Hi, We apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [protected]@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
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                                  Vanita rajput 06
                                  from Mandi, Himachal Pradesh
                                  Jul 18, 2023
                                  Jul 26, 2023
                                  This thread was updated on Jul 26, 2023
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                                  Address: Jeori

                                  I haven't received my product yet it's been 10 for my order
                                  Shiprocket customer support has been notified about the posted complaint.
                                  Hi, We apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [protected]@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
                                  Hi, We apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [protected]@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket
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                                    K
                                    khetas
                                    Jul 11, 2023
                                    Jul 11, 2023
                                    This thread was updated on Jul 11, 2023
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                                    I was delivered a fake product today (11th July)

                                    Ship rocket Order ID : #FS2718
                                    AWB id: [protected] (Xpressbees delivery partner)
                                    Seller details as on the delivery label:
                                    Seller name: Prakash - Ansh Traders, Delhi
                                    Seller phone number [protected]

                                    I have received a delivery under the AWB: [protected] & order id:[protected]. The product received by delivery is a dummy product. I realised it once I opened the parcel. I tried handing it back to the delivery agent but he refused to handover the money back to me stating the order status has already been updated as delivered.

                                    The seller is fake and no one is answering the phone on the number mentioned on the delivery label. I would request you to pay the money back and cancel the order delivered status and send it back to the seller's address.

                                    This seems to be a part of an elaborate scam and Shiprocket seems to be a preferred partner of these sellers. I have read similar instances on a lot of forums.

                                    I have paid cash on delivery and would like to receive a refund .Let me know a turnaround time for the resolution.

                                    Regards,
                                    Sajid
                                    Shiprocket customer support has been notified about the posted complaint.
                                    Hello! We wish to inform you that Shiprocket offers an automated shipping solution to sellers, the shipments are picked up and delivered by the courier partners that the seller chooses using our platform. In order to get instant help, the request must be raised from your seller's end. Hence, we suggest you to connect with the seller. -Team Shiprocket
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