Claimed

Shiprocket Complaints & Reviews

www.shiprocket.in

1

Updated: Oct 24, 2025

Complaints 479

Resolved

33

Unresolved

446

So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Shiprocket

Having problems with Shiprocket?

File a complaint and get it resolved by Shiprocket customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Postal & Delivery Services

Shiprocket

Shiprocket reviews & complaints page 3

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I ordered a dress from pakhi salwar.shop and the product which i received is completely different..as i am trying to contact them they are not even replying..i need my refund of 985 rs asap..kindly contact me regarding my complaint

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Nov 22, 2023

Verified Support

Hello Bageshree! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Haryana

Website: Craft fabs

I have ordered a pakhi salwar suit from craft fabs via online website the product shown was of high quality material and the product they delivered via ship rocket is totally different and of cheap quality for which i paid 1000rs cash on delivery and when i m trying to contact them they are not receiving my calls and not responding to my emails it seems the numbers they provided are fake.i need the refund of my order as i m not at all satisfied with the product and one more thing the suit they have shown is stitched and the one which i got is not stitched and not worth more than 300rs i m highly unsatisfied by the product received i need refund of my order as soon as possible..

+2 photos

Shiprocket customer support has been notified about the posted complaint.

View replies

K

Khan sofia

from Hyderabad, Telangana

Sep 27, 2023

its been more than a week since i made a complaint no response from your side.please dont play with the emotions of the people by providing wrong products.

K

Khan sofia

from Hyderabad, Telangana

Sep 29, 2023

Its getting into my nerves now.it more than 8days since i asked for refund please give me my money back..

K

Khan sofia

from Hyderabad, Telangana

Sep 29, 2023

Hello, thankyou for my refund i m highly impressed by the service of fashion store for providing me with the refund of my amount...

Shiprocket Customer Care's response, Nov 22, 2023

Verified Support

Hello Sofia! I hope your concern has been addressed over the call. Please feel free to mail us at [email protected] for further assistance. - MB

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

I ordered 2 watches ... but I received only 1 and that is stiff and it's not bending and it doesn't have charger and it's not good ...I want my money back i paid 1500

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Nov 22, 2023

Verified Support

Hello Nanisoni! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Shiprocket has encourages fraudulent sellers like Faction hut.
Faction hut has no proper seller communication details and address.
How did shiprocket could collect orders from faction hut.
I have ordered Mens underwear Trunks sets of 7 for Rs. 999. But they are sent a damaged cotton pant to me. There is no proper sellers contact no and address. There mentioned sellers details all are in valid.
I found Faction Hut continuously doing SCAM in online purchasing. If it will continue, they may sent any illegal products like drugs and more dangerous weapons.

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Sep 14, 2023

Verified Support

Hello Porul! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

P

Porul

Oct 29, 2023

After 1 month of mail conversation they were accepted and refund money to my UPI ID.

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Wrong Product was Shipped by Ekart and Shiprocket
The Ekart Tracking ID is https://ekartlogistics.com/shipmenttrack/SRTC[protected]

I have received the wrong items. The items I ordered were 2 Cargo pants instead I received 2 Dirty shirts.

The delivery agent was in so much hurry that I had to pay 899/- rupees and the agent left suddenly. later I checked the package and it was containing 2 dirty shirts.

Attached the screenshot and photo proofs

+2 photos

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Sep 14, 2023

Verified Support

Hello Samarth! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: City look, opposite ranchodrai park society, Mai mandir road

Maine 9 may ko ek parcel bheja tha jiska (awb - [protected]) hain vo parcel mere customer ko Mila hi nai and vo parcel RTO hua and last main parcel RTO delhieverd bhi kisi aur ko hua hain muje nai pata kisko hua hain and shiprocket pod main muje unka signature provide Kiya lekin vo fake hain because Mera name bhagyesh and mere shop ka name city look aur RTO delhieverd parcel muje nai Mila kisi aur ko de Diya hain . To aap please iska jald se jald solution laye main kafi mahino se try kar raha hu lekin shiprocket iska solution nai de rahe hain .abhi muje iss parcel ka refund 1380 apne shiprocket wallet main back chahiye

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hi Bhagyesh! We certainly understand your concern here and apologize for the hassle. Please share the registered contact details at [protected]@shiprocket.com with the subject line "Response to Shiprocket" and we will connect with you on priority.- MB

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.vapevibe.in

My order, dated August 15, 2023, on https://vapevibe.in/, was dispatched using Shiprocket under Order No. #1304. The associated Delhivery Tracking code is [protected]. Shipping took place on August 18 at 10:31 AM, and the package was successfully delivered on August 23, 2023, at 12:57 PM. To my disappointment, the package contained three 15ML liquid bottles instead of the expected SMOK LP1 Replacement Coil, indicating a deceptive transaction where I received substandard items and three insignificant bottles.

+4 photos

Sep 6, 2023

Complaint marked as Resolved

Farha Naqvi has gone above and beyond to address my concerns regarding the counterfeit product, and her exceptional efforts have successfully resolved my query. I would like to extend my heartfelt gratitude to Farha Naqvi and the entire Shiprocket Team for their outstanding support

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Shiprocket 416, Udyog Vihar III, Sector 20, Gurugram, Haryana 122008

I have placed an order on Aug 15 2023 in https://vapevibe.in/. Order hasbeen shipped via Shiprocket with Order No #1304, Delhivery Tracking code : [protected]. And order has been shipped on Aug 18 10.31 AM, Package Got delivered[protected].57 PM. Package contains 3 15ML liquid bottles But it was mentioned as SMOK LP1 Replacement Coil. So Finally they cheated me by sending 3 waste bottles instead of my Product....

+4 photos

Helpful

Found this helpful?

Address: Mandar Bunglow Opp Sarvaangi Saree Patil Lane:03 HPT College Road

Order id :FF16509TE False product was delivered and there is no return policy need help to get back my money its a fake site

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I ordered two cargo pants but received three old and torn shirts. This is mass level ongoing fraud done by Shiprocket.
I need complete refund.

Order ID: ST15AUG4685

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

HelloUsama! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I ordered two cargo pants but received three old and torn shirts by Shiprocket.
I need to return this but the doesn't show any mechanism for exchange or refund.
I came to know many other consumers also faced this. This is a mass level ongoing scam. The government should take strict action against them and help the customers to get back their money.

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello Usama! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Sindhora

I have order the w sports bras but i recieved 1 chiep quality bra that look very vad and i want to returnt it...

+1 photos

Helpful

Found this helpful?

My *Cureka* order *126353_STOR00429* Items included in the shipment:
*Similac Total Comfort Infant Formula Up to 24 months 350g* was to be delivered on[protected], Thursday. The delivery agent called and told that he will deliver next day but even till today I didn't receive the product, every day morning I get a message that it's out for delivery and evening I get a message that the delivery person was not able to deliver cozz i was not available. And the estimated delivery date is being pushed every day. I don't understand why this is happening, this is not the first time the order is being delivered. And the delivery agent is not contacting me or responding to my calls. The order contains baby food, it's required on urgent basis, how can it be delayed for so long even after reaching the destination.

Sep 15, 2023

Complaint marked as Resolved

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello Gona! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: D35/159 jangambari varanasi

Received a wrong item. I have ordered 2item but received only one and even of that the quality is very bad, I am trying to contact the seller but unable to contact as they are not answering and the phone is switched off from past 2 days. I want my cashback.

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello Ishu! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: plot d62 phase 5 industrial area mohali 160055

My tracking no [protected]
The courier boy did not reach my doorstep, not call me.
because of this, my order is returned. I want my order so please deliver my order

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello Lovemani! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Endhal,Nava faliya,396430

This is a wrong order i was got. I want change it.. And cashback of my amount.. Otherwise i will fire a complaint against you. Bad quality received please refund my money back

+1 photos

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Jaipur

Website: Shiprocket

Dear sir,
delivery executive ka mere pas na to koi msg aaya or na hi koi call aaya fir bhi unhone msg ke jariye bataya hai ki consignee order cancel karna chahte hai sir, sir aisi wajah se hi pahle bhi mera order return ho gaya tha.sir delivery courier wala diye gaye address par nhi pahuch pate hai or kisi dusri jagah se apni man marji kar ke chale aate hai.sir please aap in bato par jankari le kar hame bataye.
AZHARUDEEN KHAN
ORDER I'D - NI_RTO_FE2779724
[protected]

Thanks.

+1 photos

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello Azharudeen! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.shiprocket.in

Ship rocked has delivered fake cheap saree from silk mall https://silkmall.in/, and the best part is they have not mentioned the sender details on parcel.

It seems they are helping these crimes now a days.

The delivery guy did not visit door and asked for payment via UPI and delivery to security guard.

DTDC Tracking number: I13987260

Ship rocket chose DTDC as delivery partner.

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Shiprocket Customer Care

Aug 31, 2023

Verified Support

Hello! I wish to inform you that Shiprocket is a courier aggregator that specializes in shipping goods from one destination to another. We, at as shiprocket don't sell the goods ourselves. If you have a query/issue with the products you purchased or their delivery, please contact the seller directly. -Team Shiprocket

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Jeori

I had ordered the product on 9 th july and i haven't received it yet. So i want to cancel the product and refund my money please

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Jul 26, 2023

Verified Support

Hi, We apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [protected]@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Jeori

I had ordered the product on 9 th july and i haven't received it yet . Please tell me when you deliver it to me.

Shiprocket customer support has been notified about the posted complaint.

View replies

Shiprocket Customer Care

Jul 26, 2023

Verified Support

Hi, We apologize for your recent negative experience. However, we'd like to learn more about your situation so that we can take corrective actions towards it. Please help us with your registered contact details and concern in detail at [protected]@shiprocket.in and we will get back to you at the earliest. - Team Shiprocket

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines