Mar 09, 2015
Updated by neetutiwari I have placed an order for Intex 4.1 Multimedia speakers through Starj Cj on 7th March 2015
I have received the product on 9th March 2015 at 10:00 AM.
Order number [protected]
I paid through Cash on Delivery.When I connected the products with PC, it didn't worked.I tried it with Mobile and Pen drive as well but it also didn't worked.Finally I tried for FM and it also didn't worked.
I lodged the complaint at Starj CJ customer care after 30 min of arrival of the product.
I asked the Star CJ customer care to replace it, then they have connected me to Intex (Brand) customer care.When they have troubleshoot over the phone, they found it a dead product as nothing was working.
When I asked for exchange then both of them, the seller i.e StarCj and Intex (Brand) denied for replacement.
StarCj website clearly says that if is dead on arrival they have to refund / exchange the product
I need the replacement of this product as it is the case of Dead on arrival.
Here are the emails of them
complaint.[protected]@gmail.com,
[protected]@starcj.com
Verified Support
Mar 21, 2016
SHOP CJ Network Customer Care's response Hi Neetu,
We apologize for the inconvenience caused, we hope your issue is resolved. And
still if you are facing any trouble you can get back to us any time.
Thank you for choosing Shop CJ.
Regards,
Shop CJ
We hope satisfactory assurance was provided by our team. We are eagerly waiting for the next time we get to serve you.
Thanks!
Regards,
Shop CJ India