ShopClues.com Complaints & Reviews

I had ordered biker's long rain coat for ladies mens (X1) and the product which got delivered was a mobile holder. Tried the customer care number too but was kept on hold for 1 hour. Very disappointed with the service given by shopclues.com.

I ordered for micromax canvas nitro 2 e311 black flip cover from shopclues.com but i received a different blue cover. i ordered it on 25.6.17. i received it on 7.4.17. i want to return the product and get the original black cover which i ordered. In the shopclues website, my order shows black cover but they have delivered a different product. the original product which i wanted is sold by CHL INDIA CARE from new delhi.

Hai... You the shopcluse is the international fraud online site... Is it?
I think so... Because i had booked a set of 2 liboni car perfume
(Order no.[protected] but ididn"t get that one and insted of liboni igot two low class china product it name is yo-yo. Is this is your honesty...?
Your resposability...? Either you give my money or give my orderd product

I have not received my order yet. the order was placed nearly about one month before this is such a big delay. disappointed with shopclues plz revert back or call me i need clarification on this .i request you to dispatch my shipment by any pvt couriers rathar then indian post .. i am waiting every single day
i call customer care every other day they are unable to send me proof of delivery plz help me

I have orders 2 different shoes but received only one order.
Item No-01 Order ID:[protected]Order Placed on Mon, 26 Jun 2017 Smartwood jais co Mens dark gray orange lace up running shoes Amount: Rs 499.00 is not received.
I have also inform to delevery person on got sign on invoice copy with the varification call with Vir International sender person Mob No-[protected],
Please look into the matter and return my amount or place the order.

Regards,
Vinod kumar Shukla
[protected]

I purchased a product from shopclues.com on 22 june 2017, but till date it has not been processed even. On complaints not reply i am getting even, just a below message we receive...

Thank you for contacting shopclues support for order[protected] for senior 3d beige floor mats for hyundai c... Ticket 2338497 is created for followup. Click on http://sclu.es/5Ktk9 to view updates on the order and ticket.

Kindly help

Thx

Manit

That product received me. Tomorrow I send mail to shopclues this item not working. I connect charger no light display. I think it's a second hand. Because have many cratches.
Check my account I already brought 20 nos more items from shopclues. But now I think it's a cheating. Because I send many mails this case, No replay.

It's a bad result from shopclues. First I lost my money for purchase of a rain coat. That time I think it's my mistake. But now it's a cheating. Sure. And nobody replay this complient enquiry.
Ok. No problum wireless Bluetooth I pay Rs.639/ - . I remember this case and inform my friends to this cheating.

Thank you for your cheating.

Regards
Boby punnoos
Pachanakuzhyil house
Vazhoor p.o
Kottayam.
Kerala- 686504
Mob. [protected]

I have purchased a samsung led tv from shopclues 30/06/2016 after 8 months this is automatically gets switch off after 15 minutes and the same product has the warranty of 12 months, i have discussed the same issue with shopclues help line and they gave supplier contact number & supplier suggest to change mother board with local tv repairing shop for that he send the mother board then i have repaired after repairing the problem is still same now i have again discuss with shop clues so they suggested to send led tv by courier so i have send it to his given address now after receiving two days they are saying my led tv is damage so i have asked him why they not checked during receiving from courier and they did not send any pictures of the same. So this show totally fraud thing of shop clues. If they did not refund my whole money with in two days then i will launch a case against shopclues in consumer forum. Please take strict action & rest of the mail conversation has been attached in pdf format in attached document

I have complaint about lazy and fraud company which is running by fraud seller around who do fraud with costumers, i also a victim of this fraud company who have lost refund and satisfaction by purchasing from this e-commerce platform and recommending everyone avoid www.shopclues.com

Following is the complaint:
my order dated:
Order ID:[protected]
Order Placed on Wednesday 05 Apr 2017, 10:50 PM

where in this order haveing product 2 pcs where fraud seller sent only 1 pc of product where i filed a complaint but always the costumer persons at this site always sending comment in return page and mail confirm to get half refund in shopclues wallet, clues but till now no refund !
following is the result of complaint received reply but no refund received till date:

Customer Care[protected]:20:42)
Dear Syed,

Greetings from ShopClues.com

We apologize for the inconvenience caused to you and regret for delay in response.

This is with reference to your Order ID[protected] for Nutriglow-Anti-Pigmentation Cream-Buy-1-Get-1-Free.

We value your relationship with us and would like to offer you 121 Clues Bucks which will be credited in your account after your confirmation as the refund for the missing qauntity.

We request you to acknowledge us to credit the Clues Bucks in your account. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 48 hrs in your ShopClues account.

Please note, you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clues Bucks is equivalent to 1 Rupee. To know more about Clues Bucks, please refer:http://www.shopclues.com/cluesbucks.html

We ensure you that you will not face this again in future and request you to kindly allow us one more chance and we will serve you better in future.

For further queries, refer http://www.shopclues.com/help

Best Regards,
Manish Mishra
Customer Support Team
ShopClues.com

reply second:
Dear Syed,

Greetings from ShopClues.com

Please accept sincere apology from us due to delay in addressing your concern.

This is with reference to your Order ID[protected] for Nutriglow-Anti-Pigmentation Cream-Buy-1-Get-1-Free.

We value your relationship with us and would like to offer you 121 Clues Bucks for missing quantity which will be credited in your account within 48 hours after your confirmation. You may keep the rest product as well with you as we are unable to arrange the replacement/reshipment for the same at this stage.

We request you to acknowledge us so that we will proceed further.

Please note, you may use Clues Bucks for your future shopping at ShopClues.com and 1 Clues Bucks is equivalent to 1 Rupee. To know more about Clues Bucks, please refer:http://www.shopclues.com/cluesbucks.html

For further queries, refer http://www.shopclues.com/help

Best Regards,
Shalini Mathpal
Customer Support Team
ShopClues.com

But here after confirming also no reply about refund refund not credited, This fraud company just sending communication about confirmation not refund,
Always every company not require confirmation from costumer just refund directly but here is totally different,
This learnt me not to shop from this fraud site and aware others also!

Dear team,

I hav ordered mobile phone Huawei honor 6x 64 GB (Order id :[protected] in shopclues on 28/06/2017 and its quality is very bad and l initiated return request but it is cancelled wrongly.. l couldnt be able to raise return request again but l want the product to return and refund my money.Kindly assist me as soon as possible

Regards,
Gayathri
[protected]

I had ordered one touch 25 strips .order number is #[protected] .Its a healthcare product but the expiry date printed was of 2016. I would like to ask, was the expiry date of such sensitive heathcare products not reviewed before delivery? Kindly do the essentials! I have tried to call the customer service of shopclues but no response .I had received my product on 28/06/2017.

I have ordered for HMT Round Dial Gold Leather Analog Watch for Women, but surprisingly i have received the parcel of HMT Round Dial Watch for Men instead. I have noticed the error on the same and day and lodge complainton that day itself.
In continuation, on 22nd June I have received a call from Mobile Number [protected] at around 6.00 pm . But at that time left the office and told the person called to attend at office hours. But till no anybody has neither collect the parcel or called in this regard
i have tried to call the same but it is not working
hence i request u kindly to look into this and take back this faulty parcel i recieved .

I have purchased SAMSUNG 40" LED TV 40J5200 from SHOPCLUES.COM on OCTOBER ( Order No[protected], i received it on nov. 21st ( 7 months running ) but from yesterday( 28.06.2017 )it is out of order, I have raised complain in Shopclues.com but they are not doing job properly and my TV is under 1 year warranty period,
So please help me to solve this problem and recover it.

Thanks & Regards,

Took the order and canceled after 15 days, saying delay in processing.
But still, the same item is live and available to place an order for a customer like me. Looks like they paly with customer money and time.

Here are my order details.

Order details
Order id:[protected]order placed on fri, 16 jun 2017


Tuffware hard anodized outer lid pressure cooker 2 ltr
Qty: 1

Selling price: rs 1100.00 x 1

Subtotal: rs 1100.00

Description: refund of rs. 1100.00 has been processed, it will reflect in your account by 29 jun 2017

Expected refund in your account by thu, 29 jun' 17

Dear sir,
I bought ivoomi mob from your site, but it has provided me heating device and i was told to go to mi sevice center. Is it right?

My order id is[protected]. Order given on 26 may 17 deliver on appx 09 jun 17
Again pickup on 12 jun 17 for repair. As it is very very heating device and blinking.
Till date i was not given any solution of it. I want refund of it. I was told that now you will get it on 8 jul istead of 30.

What disgusting
No sop
Fraud
You are suppling bomb chip inside mobile?

So just refund it, otherwise i will see you in patiyala court in new delhi.

Prashant,
Ndc, delhi
Mob - [protected]

I have ordered artificial rose flowers from shopclues on 21 may and it was expected to be delivered by 26 may but after few days i got a message that due to some reason your parcel is delayed then i thought to track the order on dtdc site status was showing : receiver shifted then i contacted customer care of shopclues, their executive told me wait till 15th june you will surely receive the parcel. Now on 15th june i didn;t received my parcel but i got a message that my parcel is successfully delivered but actually in reality i haven't received that. Then i again customer care of shopclues again the executive told me please wait for 24th june our team is working on your issue and you will get your product or we will produce proof of delivery again when i called them on 25th june i first tracked order on dtdc it was showing status as rto so when i told them that i didn't got my order then they again told me wait for 27th june. Then again when i m calling them today they are telling me to wait till 6th july.

I made an order for the above mentioned product 16-06-17 and the product is delivered to me on 20-06-17 and on[protected] i made a return request as the buff head wear which should be included in the package was missing. And the shopclues team mailed me that they will make the arrangements within 48 hrs. But after the 48 hours while searched the order it was showing that the merchant has rejected the return. I called them and raised my query again they again asked me to wait for 48 hrs as the complaint is taken again. But know response from them again it still shows the order is rejected by the merchant

The order id is[protected]

I like to return the product as it is not a up to the mark product for me.. Which i anticipated through on screen display.. It does not even go through into my palm.. It would not serve my purpose.. And the quality is also not worthy which you have kept the amount of the product... Please make an arrangement to bring back from me and give my money back in cash.. Kindly the necessary action at your earliest

I had order a solar rechargeable torch light/emerg has been delivered in advance. After received the light i charge through electric but it is not working than i charge it direct in solar also but it not hold the charge. Several time i have charge the light but the problem is same so kindly change the same and send a fresh new one for my use. Thanks.

I have placed the order to purchase pant for rs.983 and made the payment online also. I have placed the order on 12th june but still not received the product and also my money back.
They courier tried to contact me but no one contracted yet also they are not paying my money back. No from customer care responding properly.
What should i do now.
Thanks
Mukund