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ShopClues.com Complaints & Reviews

www.shopclues.com

1.3

Updated: Nov 28, 2025

Complaints 7003

Resolved

1673

Unresolved

5330

So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 11

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Shopclues online.com lakshadeep building toistay marg atul groove road janpath connought palace new delhi

Oct 6, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

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Address: Happy colony gosavi vasti siddheshwar mitra mandal kothe us pune 38

Me vaibhav bhosale mene ek history book khari da tha 99 rs card payment kiya per ve nahi deliverd hua account per to delivered dil rahe hai ase kaise hua muze malum nahi tumare employer ka phone nahi aya mere call detail check karo to kisko di meri delivery bhai muze meri delivery muze chahiye plazzz help me
Mere Order ID[protected]

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Address: Fashioda, Tangisahi,NH-57,KHORDHA

My order not deliver in time .

ShopClues.com customer support has been notified about the posted complaint.

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Address: Fyfubjo jodrcihimu

Website: www.google.com

Payment Service contact with you and mommy guvf gifff

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Under order no.[protected] a pair of jeans were purchased but i got altered and pockets torn and under size as well as over size after almost 20 days. Ticket was raised same day. Only confirmation for ticket raising received till date no action now it shows ticket closed

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Address: Barakar, Dishergarh Road Near Begunia high school

26july, I ordered full graphics kit for r15 v2 but I received only 6 pieces
31july I apply for return request but ShopClues team did not respond.
ShopClues refund my money

Sep 9, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

ShopClues.com Customer Care's response Dear Mrinmoy,

Greetings from ShopClues.com

This is with reference to your Order ID[protected] for CR Decals YAMAHA R15 V2 Full Body Wrap Custom Decals/Stickers MOVISTAR Kit.

Based on your concern, we have tried to contact you at your contact numbers i.e.[protected], however, we were unable to establish contact with you as your number was not reachable.

Meanwhile, we request you to share poly bag images all sides within next 48 hours so that the matter could be investigated further.

Please be assured, we are trying our best to resolve your query at the earliest.

Best Regards,
Customer Support Team
ShopClues.com

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Address: Barakar, Dishergarh Road Near Begunia high school

26july I ordered full body graphics kit for r15 v2, but I received only 6pieces
31st July I apply for return but ShopClues team did not respond.
Please help,
Thank you

Sep 28, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Aug 04, 2021

Updated by Mrinmoy438 My order I'd is[protected]
Please contact
Complaint no 12189878
Why my return request cancel?

Verified Support

Aug 06, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We apologize for the inconvenience which has been caused to you against the Order ID[protected] for CR Decals YAMAHA R15 V2 Full Body Wrap Custom Decals/Stickers MOVISTAR Kit.

Please note that we have received the images shared by you and are working on your request and you can expect the next update from us within next 48 hours.

We appreciate your patience and will ensure that we will provide you with the best possible resolution at the earliest.

Best Regards,
Customer Support Team
ShopClues.com

Verified Support

Aug 26, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

This is in reference to your Order ID[protected] for CR Decals YAMAHA R15 V2 Full Body Wrap Custom Decals/Stickers MOVISTAR Kit regarding the return of your package.

We express our inability to accept your request as we have sent you the same product which was ordered by you. For further clarification, you may check the product description properly mentioned on our website as the product has been sent as per the specifications given.

Therefore, we may not be able to fulfill your request. We appreciate your understanding in this matter.

Best Regards,
Customer Support Team
ShopClues.com

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I ordered 2 perfume @Rs.109 in ShopClues on 21July. They cancelled that order on 28July2021. Reason that they sent in the mail is Product is not available with the seller. But I never seen that product is in out of stock or unavailable. The product is still available in ShopClues. I raised the ticket but they didn't contact me and they closed those tickets. Customer service is worst. Overall service is worst. ShopClues has worst business ethics.

Sep 4, 2021

Complaint marked as Resolved

Issue Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

Best Regards,
Customer Support Team
ShopClues.com

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S

Sheik Jaffar

Aug 3, 2021

No one contacted from ShopClues till now. Still they're saying product is not available with the seller but still that product is available in ShopClues App. Reason is unacceptable and silly. I want to delete my ShopClues account but there's response from them.

ShopClues.com Customer Care's response, Aug 26, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

We have received your request related to the Order ID 206131856 for Killer Unisex Deodorant Perfume Spray 150ML Pack of 1.

Please be informed that we have deactivated your ShopClues account.

Best Regards,
Customer Support Team
ShopClues.com

Sheik Jaffar's [Complaint's author] reply, Sep 4, 2021

Issue Resolved

S

Sheik Jaffar

Aug 6, 2021

Order ID[protected].
Unable to accept that the product is unavailable with the seller because still that product is available in ShopClues App/website.

ShopClues.com Customer Care's response, Aug 26, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

This is with reference to your Order ID 206131856 for Killer Unisex Deodorant Perfume Spray 150ML Pack of 1.

We regret to inform you that we are unable to process your order due to unavailability with the seller, therefore, we have canceled the same. Hence, the refund has been processed.

Please find the refund details below:

Refund amount - 109
Refund processed date - 2021-08-03
Refund mode - Payment Gateway

Best Regards,
Customer Support Team
ShopClues.com

Sheik Jaffar's [Complaint's author] reply, Sep 4, 2021

Issue Resolved

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Online Service Center Toll Free ShopClues+-9339:-:555:-:291:-:+/crentlle

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Address: shop no 1&2, Kantha Naidu Complex,Vompolu(V), Anakapalli

Dear Sir,

I am an online seller in shopclues platform.. We had received an order through shopclues site and dispatched the consignment to buyer. Now we had requested to update the tracking details as below

Dear Seller Support team, order ID[protected] had been shipped wide tracking details[protected] and connected to customer, request to kindly update new tracking details in place of[protected] consignment will be delivered with in 1 day to customer Regards KARRFIT

In stead o[censored]pdation of order and processing payment against our request, shoclues cancelled the order and charging cancelling charges.

It's completely unfair practice.

Sep 8, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

ShopClues.com Customer Care's response Dear Seller,

We're extremely apologetic for what you've experienced. We have forwarded your issue to our concern team to investigate the matter. Our team will share the update with you soon.

Best Regards,
Customer Support Team
ShopClues.com

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Order Number:[protected]
Ordered Galway Natural Twist Green Tea from ShopClues. Delivery agent didn't deliver on time due to lockdown measures however updated delivered. Went to the courier office to pick it up.
I ordered for a pack of 2 and recived only one pack, paid 665 for 2 however recieved only 1 of rs 360 and top of that the product has expired in March of 2021 and I ordered in July only. Also the order is non returnable. ShopClues doesn't have proper redressal forum. Need to wait for a day or 2 get a reply on mail from them .
The seller is cheating it's customers taking advantage of non returnable policy. If the product is okay why would I return ? And if product is not okay why should I pay and not be able to return?

Seller information:
SUNRISE INTERNATIONAL
Parbhat road, Gurudev Nagar, Zairkpur, Punjab : 140603
Phone: [protected]
However they aren't even picking calls.

Sep 4, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2021

ShopClues.com Customer Care's response Dear Theyiesi,

Greetings from ShopClues.com

We apologize for the inconvenience which has been caused to you against the Order ID[protected] for Galway Natural Twist Green Tea Lemon (Pack Of 2).

Please note that we are working on your request and you can expect the next update from us within next 48 hours.

We appreciate your patience and will ensure that we will provide you with the best possible resolution at the earliest.

Best Regards,
Customer Support Team
ShopClues.com

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I order watch from shop clues 28 June but when I got delivery only battery in the box, watch was missing, order number[protected], I have complain return request, but accept by the company what we do, isang my refund

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Address: Sabri chungi chauraha, Sabri

My shop clues account number is [protected], and I order smart watch on 28 June but when I received my order smart watch was missing in the box only battery in the box, I have complaint many times but no response from company to return or refund, I have given all detail as he want, mobile number [protected]

Sep 25, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Jul 23, 2021

Updated by Dhrmendra Gupta Please resole my complain soon

Verified Support

Jul 28, 2021

ShopClues.com Customer Care's response Hi Dhrmendra,

We sincerely apologies for the inconvenience caused to you.

Please share the order ID with us so that we can help you in a better manner.

Regards,
Customer Support
Shopclues.com

Verified Support

Aug 20, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

This is with reference to your Order ID[protected] for Sunnybuy A1 Smart Watch Wireless Bluetooth Smartwatch Compatible with All Mobile Phones, regarding the return of your package.

To proceed further, we request you to fulfill the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.

1. Image of outer box with shipping label pasted and clearly visible.
2. Image of inner packaging and box.
3. Image of product .

Please note that your request will be forwarded further, once all of the above mentioned requirements are fulfilled.

To track the ticket status, click at http://sclu.es/SsgCi

Best Regards,
Customer Support Team
ShopClues.com

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It's already two days I'm still waiting the order status is still showing out of delivery, but your delivery partner don't deliver the order, is this your service??

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I ordered windows 10 pro licence key currently status showing delivered but I did not receive any package

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Hi Team,

Today I received a call from [protected] saying that they are from shopclues and I won in some lucky draw competition as part of 10th year anniversary.

And the prize was 8Lakhs or maruti swift car for which I should send some money (15000 or 8000) first. (as per the caller)

Please validate the above information and let me know

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Hi, sir

I am Subrata Ram, I ordered a product through qoo10, but not showing any order information in my application, so I request you kindly, procced my products neither refund my money in my upi I'd

I payment through upi
Transaction I'd :: AXI1c2df1158eac4ddf89d6cbb3909e1edf

Please check or proccesd my order

I request you despatch my order, and if it not possible then refund me balance

I also shared the screenshot of my payment or ordered item,

Please provide me order I'd !!!

Shopclues prime mall

Aug 23, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2021

ShopClues.com Customer Care's response Dear Subrata,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

Best Regards,
Customer Support Team
ShopClues.com

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I orders one smart watch on 02/06/2021 it didn’t delivered due to some resion and my order is cancelled form the shopClues side. They claim that they process my refund in my payment account till 20/06/2021 but till present date my refund didn’t transferred.

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Address: Shamshiguda kukatpally Hyderabad

Fraud calls
Helpme please

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Address: 98 sevala temple near chennahalli thanda harakanalu harappana Halli ballery

Website: Shop clues

When my order delivery in my places

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