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ShopClues.com Complaints & Reviews

www.shopclues.com

1.3

Updated: Apr 28, 2026

Complaints 7004

Resolved

1673

Unresolved

5331

So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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I received this message and it’s fake. Kindly take necessary action:
Message:
Welcome to SHOPCLUES Dear sir You Win 1st prize MAHINDRA XUV Car and MAHINDRA XUV amount is Rs-14, 85, 000 Registration charge-7400 WHATSAPP NO[protected]/- Helpline no-:shopcleswinners.co.in ANUGRAHA ASSOCIATES

ShopClues.com customer support has been notified about the posted complaint.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

To report about fraud details Click here

To track the ticket status click at http://sclu.es/UG4ml

Best Regards,
Customer Support Team
ShopClues.com

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Address: Donâ€™t know

Had a call from this number [protected] . Caller knew my name and postcode - told me I had won first prize either car MAHINDRA XUV or cash amount Rs 1480000/-.
Wanted ‘a small amount for Registration charge and bank account details to transfer the prize amount’
I told him to send SMS and he suggested WhatsApp- he messaged same info with WhatsApp no. [protected]/-, Helpline no. shopclusluckydraw.co.in
ANUGRAHA ASSOCIATES
I have blocked both numbers and am informing you so you can take necessary action.
Jayanthi, Hyderabad 500081 (my number which he had is +91 [protected])

Oct 21, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

View replies

ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

J

Jrpjs

Sep 24, 2021

Adding more info for attention of consumers - 1)sms message today “ Dear Customer Congratulations! Special Dhamaka Offer on {Shopclues}. Our Lucky Customers use {Online}. Win exciting prize like {Mahindra xuv 500} worth {16, 96, 000}. Registration Fee as low as {6500}. Call to Book {[protected]} or Visit: {{http://shopcluluckyswiner.in}} Thank You!”
2)Also phone call from [protected] on same matter.
I have blocked both numbers

U

Unsanctioned User

Oct 27, 2021

Ugh i received call from [protected]

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Website: www.shopclues.com

I had ordered this product which was cancelled by shopclues saying the cause was some delay from the seller. I was said the money would be refunded to my bank account from which the pyment was made by expected date 21st August 2021. Today it is, 12th September 2021 bt I haven't yet received any money from shopclues.

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Address: www . shopclues . com

I placed a Prepaid Order on ShopClues for KSJ USB Cables pack of three but when My Order delivered to me I didn't checked instantly because I believed on ShopClues. But 2 Days before Yesterday My Mi USB Cable was stolen by somebody and then I opened the ShopClues delivered Package of 3 Data Cables but I found one of the Data Cable was broken and other two were not working even after connected via Adapters, PC and Laptop too but both the Data Cables didn't work that's why I needed to too many Calls to Shopclues but IVR didn't connected My Call to so-called Customer Care Representative. If somebody has any kind of doubt about me then He/She can check out My Calls' History. REALLY A WORST EXPERIENCE WITH SHOPCLUES!

Oct 22, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Sep 12, 2021

Updated by Kasif Kashif Order No.[protected]

Sep 12, 2021

Updated by Kasif Kashif And after this order ShopClues didn't delivered me next order. Even I always pay My Order's Bill as Prepaid.

Sep 14, 2021

Updated by Kasif Kashif Still No Reply got from Shopclues. Why?

Verified Support

Sep 19, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

This is in reference to the request raised against the Order ID[protected] for KSJ USB Fast Charging Data Cable Pack of 3 (White).

We apologize for the inconvenience you have faced, hence, we have processed the refund into your original source on 15th Sept'21, which is expected to reflect by 25th Sept'21.

Kindly wait till the given timeline. Assuring you of our best services always.

Best Regards,
Customer Support Team
ShopClues.com

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My order from shop clue which was of head phone which was delivered on 7sep, after 3 days the problem started in the product i wanted to return it which was 10 days period but the return option came in new and no response

ShopClues.com customer support has been notified about the posted complaint.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Ekant,

Greetings from ShopClues .com.

We would like to inform you that the Refund for your order[protected] for Zebronics Zeb-Calyx, Wired Earphone Comes with 10mm Drivers, 3.5mm connectivity, in-line Microphone 1.2 Meter Strong Long Lasting Cable(Black) has been processed on 13th Sept'21 into your Shopclues account in the form of Cluesbucks.

Best Regards,
Customer Support Team
ShopClues.com

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Address: Rongmonjir, Ward no 7

I have ordered Windows 10 pro online activation 1 pcs key on[protected], then on[protected] message come that your item is delivered and it is supposed to delivered to me by email but till now I haven't received my item. But they sent me a message that to give rating that how was the item...it is totally fraud and scam...I request all the citizens of India not to shop on ShopClues because they show very cheap price of their item to attract customers...go for other genuine shopping site like Amazon, flipkart etc..

Oct 22, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We apologize for the inconvenience which has been caused to you against the Order ID[protected] for Windows 10 Professional - Online Activation - 1 PC key - Fast Email Delivery.

Please note that we are working on your request and you can expect the next update from us within next 48 hours.

We appreciate your patience and will ensure that we will provide you with the best possible resolution at the earliest.

To track the ticket status, click at http://sclu.es/UG5iE

Best Regards,
Customer Support Team
ShopClues.com

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Address: kolkata brach

Lucky drw forud in shopcluse compuny employer.and my payment 168720

ShopClues.com customer support has been notified about the posted complaint.

Sep 08, 2021

Updated by Saiful7010 plz help me and return my cash

View replies

ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

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Address: Pitampura,New Delhi

Website: ShopClues

Have got an Letter Head courier from India Post regarding Lucky Draw winner for 2nd Prize i.e. Swift Dezire and amount is 820, 000 INR after paying the Registration Amount f 8200INR

ShopClues.com customer support has been notified about the posted complaint.

Sep 07, 2021

Updated by Santunu Padhy Please contact [protected]

Sep 07, 2021

Updated by Santunu Padhy This person had contacted me with the listed Contact Numbers [protected] and [protected]

View replies

ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

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Address: Clues Network Pvt. Ltd. Building No. 112,Sector- 44, Gurgaon, 122001, Haryana, India

Sir/Madam,

I had booked ladies' personal wear and what we booked and what we got is completely different, I have clearly mentioned with pictures about the seller cheating customer under cover mentioning that these items are returnable.

in this way, anybody can cheat people and make money. i want my money back.

my order number:[protected]. under this order, it can be seen what we have order and what we have received but still, they are taking cover saying these items are not returnable.

kindly get my money back.

regards

G. Anand Kumar
[protected]

ShopClues.com customer support has been notified about the posted complaint.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Sep 19, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

This is in reference to the request raised against the Order ID[protected] for Billebon Women Nightwear dress For Women.

We apologize for the inconvenience you have faced, hence, we have forwarded this request to the billing department in order to process the refund into your Shopclues account in the form of Cluesbucks. You can expect the next update from us by 21st Sept'21

Assuring you of our best services always.

Best Regards,
Customer Support Team
ShopClues.com

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[protected] this is my order I'd
Nike slippers is cheap quality so please return the product and give my refund money

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Address: INDIA

Website: shopclues and dotzot courier

Product yet not delivery but the msg has recieved delivered

Oct 12, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

ShopClues.com Customer Care's response Dear Subashini,

Greetings from ShopClues.com !

This is with reference to your Order ID[protected] for MSG Triple Action Toilet Cleaner 500ml.

We would like to inform you that our courier partner has confirmed that the product has been delivered at your shipping address. We request you to check with your family members, neighbours or security guard of your building/society if they have received this order on your behalf.

From our side, we are coordinating with the courier partner to arrange the Proof of Delivery (POD). We will share the POD with you by 16 Sep 2021.

Best Regards,
Customer Support Team
ShopClues.com

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They told that I won in a lucky draw contest today and they will give a Tata Safari car or by giving cash I told that I will complain to cyber cell . The amount is 48 lac

Please take appropriate action for this problem.this lead to the decrease in shopclues company prestige

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I have seen ShopClues there are 179rs.clursbucks u cutted from my account that shows they expired because of dormant account first of all it is always open account it's not dormant I always check product but I am not shopping because I don't need to buy. Right not that doesn't mean u shows my cluesbucks expired on such database, I want my cluesbucks back, please refund my cluesbucks as soon as possible

Oct 15, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

Best Regards,
Customer Support Team
ShopClues.com

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Address: New Delhi , sector 44 near limeroad, front of shopping mall

I got a call from ShopClues Won 2nd prize Maruti Suzuki Swift drize car pay 15600 for delivery is it fake or real

Oct 16, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We apologize for any inconvenience this may have caused to you.

We understand that you have received a Call/SMS/Email/Letter for investing an amount, and have been assured of winning a prize from ShopClues. However, this is to inform you that ShopClues or its employees will never Call/SMS/Email/Letter you asking for your personal bank information or to deposit money into any bank account to avail any lottery/prize. Beware of fraudsters, ignore any such communication.

We value your relationship with us and we hereby inform you that we at ShopClues do not promote such activities or ask for any bank transfers and money in lieu of prizes. Hence, we will not be liable for any fraudulent activities done in the name of ShopClues.

Best Regards,
Customer Support Team
ShopClues.com

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Actually I wanted the replacement of the product but they initiated refund but they had refunded only 40% of the amount the other 60% they are showing in their app and saying only 15% of the amount can be
used I want my I complete refund or the original product which I ordered.

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Only 40% of the amount has been refunded. I want my complete refund

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Address: SREEPADAM, CHERUKUNNAM, ANAYADI P. O

Yesterday the order was delivered but received trimmer instead of mobile charging stand.The trimmer is not of my use.
Please I request you to take back the product and refund the cash as soon as possible before I move legally complaint.

Order Details:
Order Number[protected]
Product Name - Tricolor Pack of 3 Mobile Charging Stands by KSJ
Product Image: product

ShopClues.com customer support has been notified about the posted complaint.

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H

Harsha S Nair

Aug 31, 2021

From yesterday I'm trying to contact but no response.
The image given below is the delivered product to me

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Website: www.shopclues.com

My order ID :[protected] for the Product: Killer Unisex Deodorant Perfume Spray 150ML Pack of 1( and 1 more items).
Ordered on : 21July2021
Expected Delivery Date : 24July2021
Order Cancelled on 28July2021 by ShopClues because product is not shipped by seller.
Initiated Refund on 28July2021 but still I didn't received any refund for that order from ShopClues.
I requested to Deactivated my ShopClues account on 8Aug2021 because they're didn't refunding the amount.
Today 29Aug2021, till now I didn't received any refund from ShopClues. Worst service by ShopClues.

Sep 4, 2021

Complaint marked as Resolved

Issue Resolved

ShopClues.com customer support has been notified about the posted complaint.

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My order I'd is[protected], delivery boy called me and started abusing me please take an action otherwise I will complain against you because I have recordings

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Website: www.shopclues.com

See this pic send mobile ROM memory also fake display on mobile ROM memory is 16GB but real is 16mb only look the attachment pic we connect mobile on PC USB its clear DISPLAY everything FAKE

Oct 9, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2021

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

Based on your concern, we request you to provide us with details of the order (Order ID/Registered Email ID/Registered Contact Number) you have placed with us.

Please share the details within 48 hours so that we can resolve the concern to your satisfaction.

We value your relationship with us and we are looking forward to serve you better.

Best Regards,
Customer Support Team
ShopClues.com

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