| Address: Building No 112, Sector 44, Gurgaon, Haryana 122001 |
Complaint against CLUES NETWORK PVT LTD {Shopclues.com}
CBO & C0-Founder Ms. RADHIKA AGGARWAL &
Founder Mr. SANJAY SETHI, Gurgaon, HARYANA as follows:
I bring to your kind notice that my Order Id:[protected] with Return Id: 9035031 [dated 19/8/2021] and Tracking Id: with Delhivery/AWB:[protected] Dated 25th August 2021 was successfully delivered to Shopclues at 08;41 am, at the address mentioned by Shop clues {through their letter dated 19 August 2021}, to be delivered at Pikndel Pvt Ltd. B-84 Okhla Industrial Area, Phase-2, New Delhi - 110020 {Office Phone No:[protected]}.
I regret to let you know that refund of Rs.4734/- for the above, Vide order Id:[protected] with return Id: 9035031 and Tracking Id : Delhivery/AWB:[protected] has not been done even after 10 days of placing return request and return of product {"Strangar Amplifier"} received at their end on 25 August 2021
i wish to state that the "Strangar Amplifier" sold by "Amrit Enterprises 1" from House Number - 305, Street number-7, Jujhar nagar, Patiala, Punjab - 147001, India (Phone: [protected]) is an imitation of original "Stranger company from Kolkata" . The product sold by AMRIT ENTERPRISES, Patiala, Punjab, through SHOPCLUES E-commerce shopping site is a duplicated and fabricated product.
Selling of a product by imitation and fabrication of the original manufacturer is totally illegal and will attract penal action under the court of law and is a punishable offence.
AMRIT ENTERPRISES is selling "STRANGAR AMPLIFIER 160 Watt" instead of selling "STRANGER" originally manufactured by Stranger company from Kolkata.
The shopclues has failed to verify the quality and authenticity of the product "STRANGAR" Amplifier 160 Watt sold in its E-commerce site which is being marketed by Amrit Enterprises, Patiala, Punjab, using the original manufacturers' name as its own name.. We have been fooled and cheated by selling a duplicate Amplifier claiming that it is a original "Stranger Amplifier" of Stranger Company from Kolkata.
According to the guidelines given by Shopclues, I have returned the Amplifier within 2 days on 20th August 2021 through renowned courier company called DELHIVERY, the invoice uploaded on the Shopclues site on 20/8/21 at 01;25;26 IST. The Amplifier has been delivered to Shopclues on 25th August 2021 at 08;31 am IST.
Shopclues have failed to update the delivery details on the customer's page till date. Further, without any prior intimation my request for refund of Rs.4734/- has been closed, while the process of refund is in process and not completed.
On receipt of an irresponsible reply from Shopclues on 23rd August 2021, I wrote back and claimed that refund of Rs.4734/- should be made to my Bank account through which the payment was made without inordinate delay. Further, Shop Clues is acting as if there is no necessity to make a refund for defective product without realizing the monetary loss suffered by the customer.
The Shopclues' customer care Team is useless and irresponsible that they have been taught to tackle the customers and Shopclues is on the pursuit of swindling customers money and innocent customers are cheated. Shopclues' intention is to give lame excuses to the customers and purposely delaying the refund and keeping customers hard earned money with them for a longer period. None of the grievances are resolved on time nor refund done on time.
I have lost my confidence with Shopclues and have suffered mental agony and pain, loss of money, time, energy due to the delay in refunding my money. The CBO & C0-Founder Ms. Radhika Aggarwal and Founder Mr. Sanjay Sethi of Shopclues E-Commerece Site and their staff are jointly and severally responsible for the mental agony and the damages caused to me through sale of a " Duplicate Strangar Amplifier" which is defective and they are also responsible for the damages caused to me due to the delay caused in making the refund of Rs.4734/- for the damaged/ defective product already returned on 25/8/2021 and the same was received at their end on 25/8/2021.
In view of the above facts and circumstances I would request Shopclues to process the refund of Rs.4378 including reimbursement of shipment charges of Rs.356 a total of Rs.4734 paid into my Indian bank account through internet banking paid to them on 13/08/2021 at 01:03:37 IST Vide Transaction Reference Number: [protected] dated 13/08/2021, without further delay.
I advise Shopclues and its Directors & CBO & C0-Founder Ms. Radhika Aggarwal and Founder Mr. Sanjay Sethi to refrain from displaying, selling, duplicate, fabricated, & worthless products on their Shopclues Website and also it would be better if they refrain from the practice of cheating the customers and swindling their money. If they continue to do so, customers will lose their confidence and trust that they have with Shopclues.
Hoping for get proper resolution and looking forward to get the refund immediately.
Yours,
[protected]@gmail.com
P.S. I have Attached photos of the duplicate STRANGAR Amplifier sold by Amrit Enterprises of Patiala, Punjab, instead of "Stranger Amplifier" Kolkata.
Oct 18, 2021
Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Sep 06, 2021
ShopClues.com Customer Care's response Dear Customer,
Greetings from ShopClues.com
We apologize for the inconvenience caused.
We hereby confirm you that the refund of Rs. 4578.00 (which you paid through Net Banking and CluesBucks+) has been processed against Order ID[protected] for Stranger Professional 160 Watt Karoke Amplifier with Digital Media Player.
Below are the refund details:
A) Refund method (Net Banking)
Refund Amount -4378
Refund Processed date - Sep 4, 2021
Expected Refund credit date- Sep 9, 2021
Refund Reference Number (RRN) - [protected]
We request you to wait till (Sep 9, 2021), to reflect the amount into your account. If in case, you will not get the refund after the time line, we request you coordinate with your respective bank with the RRN.
B) CluesBucks refund
Refund amount - 200 CluesBucks+ (already credited in your ShopClues account)
Moreover, we have forwarded this request to the billing team to process the refund of courier charges into the same account through which you have made the payment. You can expect the update from us by 7 Sep 2021.
We look forward to you shopping with us soon.
Best Regards,
Customer Support Team
ShopClues.com
Greetings from ShopClues .com.
We would like to inform you that the Refund for your order[protected] for Zebronics Zeb-Calyx, Wired Earphone Comes with 10mm Drivers, 3.5mm connectivity, in-line Microphone 1.2 Meter Strong Long Lasting Cable(Black) has been processed on 13th Sept'21 into your Shopclues account in the form of Cluesbucks.
Best Regards,
Customer Support Team
ShopClues.com