Verified Support
May 19, 2021
ShopClues.com Customer Care's response Dear Customer,
Greetings from ShopClues.com
We regret the inconvenience caused to you from our end.
This is in reference to your refund request against Order ID[protected] for Clean Home Garbage Bags Black Colour 19 X 21 inch Medium Size 240 Bags.
We would like to inform you that the refund of 779 Cluesbucks and 39 Cluesbucks+ has been processed in your ShopClues account. You are requested to check your registered account ( [protected]@yahoo.com ) for more details.
To check the available balance, please click here
Below are the steps to place an order using Clues Bucks:
-Log on to ShopClues.com using your registered e-mail address and password
-Select the product you wish to buy
-Click on "Buy Now"
-At the Review Cart page, redeemable CluesBucks will be visible.
-Click on "Redeem" and the amount will be deducted from your product cost.
Note: Refund that is processed into your registered ShopClues account as Store Credit in the form of CluesBucks, each CluesBuck is equivalent to Re.1/- and can be used to make future purchases with us or you may even have them credited back to you.
Transfer the refunded CluesBucks into your bank account via NEFT (In case of COD order) or to its Original source (In case of Prepaid order), please follow the steps below:
1.Go to “My Orders”, click on “See more details” of the relevant order.
2.Next click on “Transfer CB to Bank” or “Transfer CB to source” to initiate transfer of refunded CB’s.
3.Select the bank into which you want to transfer the refunded CB’s or add bank details and click on “Confirm”
You will receive a notification regarding the refund on your registered e-mail Id and mobile once the refund is initiated from our end.
To track the ticket status click at http://sclu.es/QK50x
Best Regards,
Customer Support Team
ShopClues.com
